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senior director customer solutions value creation

The Coca-Cola Company

<div><div>As a key driver of international customer growth, this role is accountable for shaping and executing a cohesive customer strategy that maximizes long-term value creation across priority markets.
Work That Matters The Most
Key Responsibilities:<ul><li>
Strategic Customer Segmentation &amp; Prioritization: 
Leverage a deep understanding of customer business models, commercial priorities, and financial levers to segment and prioritize key strategic accounts. Define customer archetypes and investment strategies accordingly.</li><li>
Joint Value Creation &amp; Investment Strategy: 
Lead the development of customer-specific investment frameworks, guiding resource allocation and commercial trade-offs to unlock mutual growth. Facilitate strategic dialogue with internal and external stakeholders to drive commitment and alignment.</li><li>
Global Partnership Leadership: 
Develop and manage high-impact strategic partnerships with international retail and foodservice customers. Align joint business plans with global brand strategies and commercial objectives to deliver shared value.</li><li>
Annual Planning &amp; Negotiation Leadership: 
Orchestrate annual commercial negotiations and planning processes across internal teams, bottling partners, and franchise units, ensuring aligned ambitions, consistent narratives, and value-driven outcomes.</li><li>
Regional Customer Stewardship: 
Serve as the principal commercial interface for key regional customers, ensuring strategic consistency, flawless execution, and best-in-class customer experience across geographies.</li><li>
C-Suite Engagement: 
Initiate and lead executive-level Top-to-Top engagements to align on multi-year priorities, resolve strategic challenges, and strengthen long-term partnership health.</li><li>
Insight-Led Execution Planning: 
Translate global strategies into actionable customer execution plans, grounded in data-driven insights, market dynamics, and shopper behavior. Drive differentiation and performance at the point of sale.</li><li>
Cross-Functional &amp; System Alignment: 
Collaborate across marketing, revenue growth, commercial, and eCommerce teams&mdash;as well as bottling partners&mdash;to deliver integrated customer solutions and omnichannel excellence.</li><li>
White Space Expansion: 
Identify and capitalize on whitespace opportunities to expand customer footprint both horizontally (new categories, geographies) and vertically (increased penetration and innovation scaling).</li><li>
Customer Selling Stories &amp; Playbooks: 
Craft compelling, insight-based customer narratives and commercial playbooks to support strategic initiatives, capability development, and local market activation.</li><li>
Performance Management: 
Monitor and manage customer performance across markets; proactively identify growth levers, mitigate risks, and drive accountability against commercial KPIs.</li><li>
Customer Advocacy &amp; Innovation: 
Act as the internal champion for international customers, influencing innovation pipelines, service model enhancements, and continuous improvement initiatives that reinforce satisfaction and loyalty.</li><li>
Senior Stakeholder Engagement: 
Build and sustain strong senior relationships across customer organizations, system partners, and internal stakeholders to influence strategic direction and unlock new growth vectors.</li></ul>
Output KPIs
1. Lead annual negotiations and joint business planning with regional key customers
2. Act as the main commercial contact across markets and functions, lead top-to-top engagements to align on strategic priorities with senior customers stakeholders
3. define and prioritize international customer segments and investments strategy
4. derive customer performance, satisfaction and strategic relationship growth
5. translate global strategies into tailored customer execution plans
Experience<ul><li>Proven experience in a senior leadership role on sales/customer management role</li><li>Proven ability to drive system influence and implementation of strategies &amp; plans.</li><li>Effective communication and influencing skills, with the ability to smoothly collaborate with multitude of system stakeholders.</li><li>Strong networking &amp; matrix management skills</li><li>This role requires understanding of Coca-Cola company and/or bottling partners RTM and sales operations and system economics.</li></ul></div> 

Annual Incentive Reference Value Percentage:30 
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.</div>

Senior Director, Customer Solutions & Value Creation

<div>
 As a key driver of international customer growth, this role is accountable for shaping and executing a cohesive customer strategy that maximizes long-term value creation across priority markets.
 
 
 
 Work That Matters The Most
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Customer Segmentation &amp; Prioritization: Leverage a deep understanding of customer business models, commercial priorities, and financial levers to segment and prioritize key strategic accounts. Define customer archetypes and investment strategies accordingly.
 </li>
 <li>
 Joint Value Creation &amp; Investment Strategy: Lead the development of customer-specific investment frameworks, guiding resource allocation and commercial trade-offs to unlock mutual growth. Facilitate strategic dialogue with internal and external stakeholders to drive commitment and alignment.
 </li>
 <li>
 Global Partnership Leadership: Develop and manage high-impact strategic partnerships with international retail and foodservice customers. Align joint business plans with global brand strategies and commercial objectives to deliver shared value.
 </li>
 <li>
 Annual Planning &amp; Negotiation Leadership: Orchestrate annual commercial negotiations and planning processes across internal teams, bottling partners, and franchise units, ensuring aligned ambitions, consistent narratives, and value-driven outcomes.
 </li>
 <li>
 Regional Customer Stewardship: Serve as the principal commercial interface for key regional customers, ensuring strategic consistency, flawless execution, and best-in-class customer experience across geographies.
 </li>
 <li>
 C-Suite Engagement: Initiate and lead executive-level Top-to-Top engagements to align on multi-year priorities, resolve strategic challenges, and strengthen long-term partnership health.
 </li>
 <li>
 Insight-Led Execution Planning: Translate global strategies into actionable customer execution plans, grounded in data-driven insights, market dynamics, and shopper behavior. Drive differentiation and performance at the point of sale.
 </li>
 <li>
 Cross-Functional &amp; System Alignment: Collaborate across marketing, revenue growth, commercial, and eCommerce teams&mdash;as well as bottling partners&mdash;to deliver integrated customer solutions and omnichannel excellence.
 </li>
 <li>
 White Space Expansion: Identify and capitalize on whitespace opportunities to expand customer footprint both horizontally (new categories, geographies) and vertically (increased penetration and innovation scaling).
 </li>
 <li>
 Customer Selling Stories &amp; Playbooks: Craft compelling, insight-based customer narratives and commercial playbooks to support strategic initiatives, capability development, and local market activation.
 </li>
 <li>
 Performance Management: Monitor and manage customer performance across markets; proactively identify growth levers, mitigate risks, and drive accountability against commercial KPIs.
 </li>
 <li>
 Customer Advocacy &amp; Innovation: Act as the internal champion for international customers, influencing innovation pipelines, service model enhancements, and continuous improvement initiatives that reinforce satisfaction and loyalty.
 </li>
 <li>
 Senior Stakeholder Engagement: Build and sustain strong senior relationships across customer organizations, system partners, and internal stakeholders to influence strategic direction and unlock new growth vectors.
 
 
 </li>
 </ul>
 
 Output KPIs
 
 
 
 <ul>
 <li>
 Lead annual negotiations and joint business planning with regional key customers
 </li>
 <li>
 Act as the main commercial contact across markets and functions, lead top-to-top engagements to align on strategic priorities with senior customers stakeholders
 </li>
 <li>
 define and prioritize international customer segments and investments strategy
 </li>
 <li>
 derive customer performance, satisfaction and strategic relationship growth
 </li>
 <li>
 translate global strategies into tailored customer execution plans
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Proven experience in a senior leadership role on sales/customer management role
 </li>
 <li>
 Proven ability to drive system influence and implementation of strategies &amp; plans.
 </li>
 <li>
 Effective communication and influencing skills, with the ability to smoothly collaborate with multitude of system stakeholders.
 </li>
 <li>
 Strong networking &amp; matrix management skills
 </li>
 <li>
 This role requires understanding of Coca-Cola company and/or bottling partners RTM and sales operations and system economics.
 
 
 </li>
 </ul>
 Annual Incentive Reference Value Percentage:30
 
 
 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
</div>

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, or a related field. Master&rsquo;s degree is a plus,
 </li>
 <li>
 Minimum 10 years of experience in a
 
 commercial
 
 ,
 
 insurance
 
 &amp;
 
 electronic device insurance
 
 , or
 
 value-added services
 
 role, with proven leadership in a retail or service-oriented business,
 </li>
 <li>
 Experience in Value Added Services and/or electronic device insurance services
 
 within a retail, consumer electronics, or service-oriented business is highly preferred,
 
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and translate insights into actionable strategies,
 </li>
 <li>
 Demonstrated experience in stakeholder management, team leadership, and project execution,
 </li>
 <li>
 Minimum 3 years of team management experience is a must,
 </li>
 <li>
 Excellent communication skills in English and Turkish, both written and verbal,
 </li>
 <li>
 Strong customer and results orientation, with a strategic mindset and hands-on approach.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Leading end-to-end management and strategic development of all Insurance &amp; Branded Services categories, focusing on profitability, customer satisfaction, and long-term growth,
 </li>
 <li>
 Managing and guiding cross-functional teams including Business Development professionals and Regional Sales Support teams to drive in-store sales effectiveness, training, and performance,
 </li>
 <li>
 Defining and implementing Go-to-Market strategies, including customer segmentation, sales channels, marketing communication, campaign creation, and in-store enablement tools (trainings, incentives, gamification),
 </li>
 <li>
 Overseeing the creation, launch, and improvement of innovative and revenue-generating service projects such as smartphone rentals, screen protection, app subscriptions, lifetime maintenance offers, etc.
 </li>
 <li>
 Managing value-added technical services such as in-store setup, at-home installation, and maintenance for electronic products, alongside insurance and other branded service offerings within the scope.
 </li>
 <li>
 Leading Insurance Agency operations including supplier management, contract negotiation, product development, and regulatory compliance,
 </li>
 <li>
 Conducting detailed market and competitor analysis to identify trends, benchmark service performance, and tailor offerings based on customer insights,
 </li>
 <li>
 Owning category financials including budgeting, P&amp;L tracking, margin optimization, and business case development for new projects,
 </li>
 <li>
 Ensuring operational excellence and customer satisfaction by continuously improving service processes, tracking KPIs like Net Promoter Score (NPS) and Turnaround Time (TAT),
 </li>
 <li>
 Managing and evaluating supplier relationships and contract lifecycle, including performance tracking, contract preparation, and legal compliance,
 </li>
 <li>
 Delivering performance reports, insights, and ad-hoc analyses to senior leadership for informed decision-making,
 </li>
 <li>
 Fostering a culture of innovation, feedback, and open communication within the team while supporting organizational change and transformation initiatives.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 100 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
</div>

Insurance & Branded Services Department Manager

<div>
 
 We help the world run better
 
 
 
 At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
 
 
 
 Role Description
 
 
 
 The Value Senior Advisor role focuses on driving strategic value engagements with customers at all touchpoints throughout the customer&rsquo;s relationship with SAP. From value discovery to value realization, building and maintaining customer-specific business cases and value assets to quantify and measure value realization. Collaboratively work with account teams and customers to link their business strategy and business outcomes to the business models, business processes and business capabilities that are enabled by SAP. Drive customer adoption and consumption by providing value assurance services and updating business cases in line with the customer&rsquo;s evolving priorities.
 
 
 
 EXPECTATIONS AND TASKS
 
 
 
 
 Role
 
 
 
 As a Value Senior Advisor at SAP, your primary responsibility will be to define the value proposition of SAP capabilities to customers and ensure that the promised value is tracked and refined according to the customer's priorities and adopted solutions. The key aspects of the VA role include the following:
 
 
 <ul>
 <li>
 Develop corporate strategy, financial analysis, business case, and value selling
 
 
 </li>
 </ul>
 Collaborate with key stakeholders to create a comprehensive corporate strategy that includes in-depth market context analysis, revenue projections, and actionable recommendations.
 
 
 Utilize value-based selling techniques to position solutions that drive profitable growth.
 
 
 Use techniques such as design thinking, executive interviews and process benchmarking to explore new business models and discover value opportunities.
 
 
 Align financial analysis and business cases with the company&rsquo;s 3&ndash;5 year game plan to support major regions and key growth markets.
 
 
 Support demand generation efforts in insightful ways and drive the Account Planning process in regions and MUs.
 
 
 <ul>
 <li>
 Establish baseline value driver metrics before go-live and benchmark value assurance
 
 
 </li>
 </ul>
 Benchmark to assess key value drivers prior to go-live, ensuring a clear understanding of potential impacts.
 
 
 Post-deployment, track and benchmark the realization of value through ongoing performance assessments, leveraging the Value Lifecycle Management (VLM) tool, which offers industry-specific content and best practices to optimize value outcomes.
 
 
 <ul>
 <li>
 Lead value engagement and project management
 
 
 </li>
 </ul>
 Oversee the entire value lifecycle from discovery to realization and optimization. This includes leading engagement efforts such as business case development and value delivery services.
 
 
 Collaborate closely with stakeholders to ensure that value realization is continuously monitored and optimized.
 
 
 <ul>
 <li>
 Understand industry value chains and end-to-end processes
 
 
 </li>
 </ul>
 Leverage industry-specific insights to understand complex value chains and end-to-end business processes across various sectors.
 
 
 Use these insights to develop tailored solutions that meet the unique needs of each client, ensuring alignment with industry trends and benchmarks for maximizing value delivery.
 
 
 <ul>
 <li>
 Drive business and IT alignment in large accounts
 
 
 </li>
 </ul>
 Foster strong collaboration between business and IT teams within large enterprise accounts to ensure alignment on strategic goals.
 
 
 Utilize Value Enablement frameworks to standardize best practices across regions.
 
 
 Guide key accounts through value-focused engagements by promoting business-IT synergies, supported by thought leadership and benchmarking insights.
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 10+ years of professional experience in Sales/Consulting/Industry/Line of Business, with at least 3 years in strategy/management consulting
 </li>
 <li>
 SAP experience and/or 4-7 years prior relevant Consumer Products/Mill Products industry experience.
 </li>
 <li>
 Proven track record in business case creation, financial analysis, and business architect experience
 </li>
 <li>
 Strong quantitative background and experience in account management and engagement design
 </li>
 <li>
 Executive presence, communication, and relationship management skills
 </li>
 <li>
 Customer facing experience including managing business and IT alignment, executive interview techniques, design and facilitation of executive workshops
 </li>
 <li>
 Advanced knowledge of value selling methodology. &amp; processes, opportunities, value chain and ecosystem analyses experience
 </li>
 <li>
 Fluency in English and Turkish is required, any other language an asset.
 </li>
 <li>
 Bachelor&rsquo;s degree; MBA degree from accredited university preferred
 
 
 </li>
 </ul>
 
 #SAPCSCareers
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
 
 
 SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 
 EOE AA M/F/Vet/Disability
 
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 Requisition ID: 417495 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .
 
 
</div>

Value Senior Advisor

<div>We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 
ROLE DESCRIPTION
The Value Senior Advisor role focuses on driving strategic value engagements with customers at all touchpoints throughout the customer&rsquo;s relationship with SAP. From value discovery to value realization, building and maintaining customer-specific business cases and value assets to quantify and measure value realization. Collaboratively work with account teams and customers to link their business strategy and business outcomes to the business models, business processes and business capabilities that are enabled by SAP. Drive customer adoption and consumption by providing value assurance services and updating business cases in line with the customer&rsquo;s evolving priorities. 
EXPECTATIONS AND TASKS
As a Value Senior Advisor at SAP, your primary responsibility will be to define the value proposition of SAP capabilities to customers and ensure that the promised value is tracked and refined according to the customer's priorities and adopted solutions. The key aspects of the VA role include the following:<ul><li>Develop corporate strategy, financial analysis, business case, and value selling</li></ul>
Collaborate with key stakeholders to create a comprehensive corporate strategy that includes in-depth market context analysis, revenue projections, and actionable recommendations.
Utilize value-based selling techniques to position solutions that drive profitable growth.
Use techniques such as design thinking, executive interviews and process benchmarking to explore new business models and discover value opportunities.
Align financial analysis and business cases with the company&rsquo;s 3&ndash;5 year game plan to support major regions and key growth markets.
Support demand generation efforts in insightful ways and drive the Account Planning process in regions and MUs.<ul><li> 
Establish baseline value driver metrics before go-live and benchmark value assurance</li></ul>
Benchmark to assess key value drivers prior to go-live, ensuring a clear understanding of potential impacts.
Post-deployment, track and benchmark the realization of value through ongoing performance assessments, leveraging the Value Lifecycle Management (VLM) tool, which offers industry-specific content and best practices to optimize value outcomes.<ul><li> 
Lead value engagement and project management</li></ul>
Oversee the entire value lifecycle from discovery to realization and optimization. This includes leading engagement efforts such as business case development and value delivery services.
Collaborate closely with stakeholders to ensure that value realization is continuously monitored and optimized.<ul><li> 
Understand industry value chains and end-to-end processes</li></ul>
Leverage industry-specific insights to understand complex value chains and end-to-end business processes across various sectors.
Use these insights to develop tailored solutions that meet the unique needs of each client, ensuring alignment with industry trends and benchmarks for maximizing value delivery.<ul><li> 
Drive business and IT alignment in large accounts</li></ul>
Foster strong collaboration between business and IT teams within large enterprise accounts to ensure alignment on strategic goals.
Utilize Value Enablement frameworks to standardize best practices across regions.
Guide key accounts through value-focused engagements by promoting business-IT synergies, supported by thought leadership and benchmarking insights. 
What you bring:<ul><li>10+ years of professional experience in Sales/Consulting/Industry/Line of Business, with at least 3 years in strategy/management consulting</li><li>SAP experience and/or 4-7 years prior relevant Consumer Products/Mill Products industry experience.</li><li>Proven track record in business case creation, financial analysis, and business architect experience</li><li>Strong quantitative background and experience in account management and engagement design</li><li>Executive presence, communication, and relationship management skills</li><li>Customer facing experience including managing business and IT alignment, executive interview techniques, design and facilitation of executive workshops</li><li>Advanced knowledge of value selling methodology. &amp; processes, opportunities, value chain and ecosystem analyses experience</li><li>Fluency in English and Turkish is required, any other language an asset.</li><li>Bachelor&rsquo;s degree; MBA degree from accredited university preferred</li></ul> 
#SAPCSCareers 
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. 
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. 
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 417495 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.</div>

Rixos Hotels

<div>
 
 Company Description
 
 
 
 Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Review the Learning needs analysis for the hotels prior to the budget and assist the Director of Human Resources in budget preparations
 </li>
 <li>
 Review with the Director of Human Resources the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel&rsquo;s goals and strategic plan
 </li>
 <li>
 Follow-up on all training activities within the hotel
 </li>
 <li>
 Ensure with all Mandatory Corporate Training the properties and 100% compliant (Colleagues, Orientation )
 </li>
 <li>
 Ensure coordination and delivery of training programs of all internal and external providers
 </li>
 <li>
 Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
 </li>
 <li>
 Develop quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
 </li>
 <li>
 Support the Quality Manager in the development of Departmental Trainers as required
 </li>
 <li>
 Supervise the completion of compliance training i.e. Fire Safety, Sustainable Tourism, First Aid
 </li>
 <li>
 Review how cross training is used in the properties and see if there can be a way to do multi-property training
 </li>
 <li>
 Be the champion of the employee generated content and assist in the creation of a learning culture
 </li>
 <li>
 Demonstrates pro-activity in measuring both feedback about the learning experience as well as sustainable behavioral change. Is confident using INES to create reports, can analyze and interpret this data to share with key stakeholders. Uses data for decision-making.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree/Master&rsquo;s Degree from a reputable hospitality/business school preferred or equivalent
 </li>
 <li>
 Minimum 5 years of total experience ideally with strong operations background
 </li>
 <li>
 At least 4 years of experience in in a single property or cluster-based role
 </li>
 <li>
 High degree of professionalism with strong understanding of hotel operations and business acumen
 </li>
 <li>
 Excellent reading, writing and oral proficiency in English language
 </li>
 <li>
 Strong working knowledge of Digital tools
 </li>
 <li>
 Strong leadership, interpersonal and training skills
 </li>
 <li>
 Excellent communication and customer contact skills
 </li>
 <li>
 Results and service oriented with an eye for details
 </li>
 <li>
 Ability to multi-task, work well in stressful &amp; high-pressure situations
 </li>
 <li>
 A motivator &amp; self-starter
 </li>
 </ul>
</div>

Learning & Development Manager

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
<ul><li>
Review the Learning needs analysis for the hotels prior to the budget and assist the Director of Human Resources in budget preparations</li><li>
Review with the Director of Human Resources the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel&rsquo;s goals and strategic plan</li><li>
Follow-up on all training activities within the hotel</li><li>
Ensure with all Mandatory Corporate Training the properties and 100% compliant (Colleagues, Orientation )</li><li>
Ensure coordination and delivery of training programs of all internal and external providers</li><li>
Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked</li><li>
Develop quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders</li><li>
Support the Quality Manager in the development of Departmental Trainers as required</li><li>
Supervise the completion of compliance training i.e. Fire Safety, Sustainable Tourism, First Aid</li><li>
Review how cross training is used in the properties and see if there can be a way to do multi-property training</li><li>
Be the champion of the employee generated content and assist in the creation of a learning culture</li><li>
Demonstrates pro-activity in measuring both feedback about the learning experience as well as sustainable behavioral change. Is confident using INES to create reports, can analyze and interpret this data to share with key stakeholders. Uses data for decision-making.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s Degree/Master&rsquo;s Degree from a reputable hospitality/business school preferred or equivalent</li><li>
Minimum 5 years of total experience ideally with strong operations background</li><li>
At least 4 years of experience in in a single property or cluster-based role</li><li>
High degree of professionalism with strong understanding of hotel operations and business acumen</li><li>
Excellent reading, writing and oral proficiency in English language</li><li>
Strong working knowledge of Digital tools</li><li>
Strong leadership, interpersonal and training skills</li><li>
Excellent communication and customer contact skills</li><li>
Results and service oriented with an eye for details</li><li>
Ability to multi-task, work well in stressful &amp; high-pressure situations</li><li>
A motivator &amp; self-starter</li></ul></div>

Explore 1048+ Senior director customer solutions value creation in Istanbul this September. Find roles across top companies and apply now to boost your career.

1048 senior director customer solutions value creation jobs IN Istanbul

Senior Director, Customer Solutions & Value Creation

Senior Director, Customer Solutions & Value Creation

Insurance & Branded Services Department Manager

Value Senior Advisor

Value Senior Advisor

Learning & Development Manager

Learning & Development Manager