3rd line av support engineer Jobs in London

3rd line av support engineer

aml analyst (financial services) Jobs in London

aml analyst (financial services)

asset intelligence officer Jobs in London

asset intelligence officer

lts/av analyst

senior lts/av analyst

senior lts av analyst

Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO RESPONSIBILITIES AND ACCOUNTABILITIES Operational Local Support Activities <ul> <li> Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. </li><li> Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. </li><li> Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required. </li><li> Produce regular incident reporting statistics, analysing trends and using information to identify problems or service improvements. </li><li> Perform PC upgrades using defined internal processes, including data backups and restore. </li><li> Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. </li><li> Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. </li><li> Act as the dedicated point of contact for selected premium support customers. </li><li> Support internal bespoke support environments where requested. </li><li> Regularly review processes, propose and implement improvements with necessary approvals to ensure processes remain relevant. </li><li> Assist Technology Support infrastructure team as on-site point of contact for remote hand support requirements. </li><li> Act as a technical resource for key technology projects when required. </li><li> Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. </li></ul> Technology Support, Maintenance & Management <ul> <li> Act as an AV Cyviz subject matter expert (SME) to ensure dynamic and innovative use of the Cyviz AV installations for business as usual and special events </li><li> Provide ongoing support of the Cyviz Megascreen installations and associated environments. </li><li> Create and maintain pre-event checklists for all AV enabled spaces. </li><li> Proactively test and make sure all systems are online and operational. </li><li> Set up and install additional equipment as required for the AV offering (video screens, video monitors, connecting wires and cables, sound speakers etc.) for events and functions. </li><li> Ensure equipment is installed and managed according to its designated layout. </li><li> Monitor speakers to ensure playback quality. </li><li> Test and resolve equipment issues. </li><li> Diagnose and correct media system problems. </li><li> Send in equipment for repairs as needed. </li><li> Clean audio and video equipment and store properly. </li><li> Ensure the safe transfer and shipment of equipment. </li><li> Maintain inventory of equipment. </li><li> Liaise with the wider UKI LTS team for asset management policies and disposals. </li><li> Have a basic understanding of the capital spend associated with AV technology, including Depreciation and Interest and asset write offs, working with the program and change function. </li><li> Maintain an active curiosity in AV technology (both present and upcoming) in order to advise and support with requests or queries around new technology </li></ul> Customer Relationship Management <ul> <li> Build effective relationships with customers, actively seeking out and responding to feedback in order to deliver a high level of customer service. </li><li> Assisting in the planning and delivery of customer education sessions to help promote the knowledge and use of AV technologies </li><li> Provide support for Events across the Ireland estate </li><li> Work closely with the wider LTS and Workplace teams ensuring effective relationships are built and maintained. </li><li> Work with customer representatives to capture requirements in order to develop knowledge of the client requirements and desired service levels. </li><li> Develop, document and implement resolutions for recurring incidents or problems. </li><li> Maintain a current knowledge and understanding of features, functionality and performance of existing and planned AV display technologies through independent research and by utilizing available vendor resources as appropriate. </li><li> Be knowledgeable of the wider AV conferencing offerings within the CIO suite of offerings (Skype for Business & Cisco Video Conferencing) as well as collaboration technologies to support meetings and events </li><li> A certain level of shift work and out of hours support for events, installations, changes is required </li></ul> Customer Service <ul> <li> Take ownership of operational day to day escalations and issues, successfully driving resolution, involving team supervisors and management where necessary, identifying and implementing improvements related to root cause problems. </li><li> Build good trust based relationships with key customers & customer groups. </li></ul> Networking and Relationship Management <ul> <li> Demonstrate a collaborative approach across our support teams both locally and globally through meetings and use of Skype, the Stream, Circles, shared repositories and the building of relationships. </li><li> Build and maintain effective working relationships with relevant global and local teams who provide the components of our overall service provision, including Workplace Solutions colleagues. </li></ul> Proactively share support best practice and known solutions to help the resolution of incidents and problems.&n

Senior LTS/AV Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Responsibilities: As an LTS/AV/Technology Analyst, you will be responsible for providing assistance to the wider user group, assisting with the upkeep of laptops, and troubleshooting challenges. You will also be involved with AV systems, providing event support, assisting with deployments, and involvement with technology refreshes. Your day-to-day activities will include driving incident, issue and outage management, investigation and restoration. You are expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Advanced proficiency in IT Troubleshooting is required. Expert proficiency in Customer Technical Support, Intermediate proficiency in ServiceNow, Advanced proficiency in Microsoft Office Suite, Advanced proficiency in Apple macOS Management, and Advanced proficiency in Cross-Team Collaboration are recommended. You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems. What you will do: <ul> <li> Proactively identify and resolve customer issues to ensure high levels of customer satisfaction </li><li> Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems </li><li> Provide technical support and guidance to customers, ensuring timely and accurate resolution of their issues </li><li> Contribute to the development and improvement of IT support processes and procedures </li><li> Stay up-to-date with the latest technology trends and advancements in IT troubleshooting </li><li> Assist with AV setups including meeting and event support and troubleshooting </li><li> Provide support when required on the in office Solutions Bar overseeing walk up supports </li><li> Provide support for IT and AV related queries and troubleshooting </li><li> Drive incident and outage resolution and communication </li><li> Utilising tools including Service Now, ensuring SLAs are met </li><li> Assist with backend administration including asset tagging, auditing, and disposals </li><li> Maintain data retention practices </li></ul>

LTS/AV Analyst

Precise Placements

Audio Visual AnalystLocation: LondonSalary: CompetitiveContract: PermanentAre you an AV specialist with a passion for technology and outstanding customer service? This is a fantastic opportunity to join a leading professional services firm, providing hands-on support with audio-visual technologies across meeting rooms, events, and collaborative spaces.The RoleAs an Audio Visual Analyst, you will be the go-to point of contact for all AV queries and issues, ensuring smooth operation of equipment and delivering a high-quality experience for users and clients. You'll work closely with IT and Facilities teams, supporting live events, maintaining AV equipment, and driving improvements to enhance the overall service.Key Responsibilities<ul><li>Act as the first point of contact for all AV enquiries and issues.</li><li>Provide on-site support for meetings, conferences, and events (including early starts/late finishes when required).</li><li>Proactively maintain and check AV equipment to ensure reliability and availability.</li><li>Deliver training and guidance to staff on AV and collaboration tools.</li><li>Liaise with third-party providers and internal teams to resolve incidents and manage maintenance.</li><li>Support AV requirements for new office fit-outs and upgrade projects.</li><li>Suggest improvements and bring innovative ideas to enhance the AV experience.</li></ul>Skills & Experience<ul><li>Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment.</li><li>Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs.</li><li>Strong IT knowledge, ideally with exposure to Microsoft 365.</li><li>Excellent communication and problem-solving skills, with the ability to resolve issues under pressure.</li><li>Highly organised, proactive, and detail-oriented.</li><li>Knowledge of MacOS and Windows 11, and experience within professional services, is desirable.</li></ul>What's on Offer<ul><li>Competitive salary and excellent benefits including pension, life assurance, private medical insurance, cycle-to-work, and more.</li><li>Generous holiday allowance (29 days plus bank holidays, including Christmas closure).</li><li>Hybrid working model (3 days in office, 2 from home).</li><li>Free breakfast and lunch in the office.</li><li>A friendly, supportive working culture with regular social events and wellbeing initiatives.</li></ul>

Audio Visual Analyst

Prospero Integrated

Are you a seasoned AV Project Manager with a passion for delivering complex, high-value programmes from concept to completion? Our client-a world-leading audio visual integrator-is seeking an experienced Client Direct Project Manager to join their Projects Delivery Department. This is a senior-level opportunity to lead end-to-end AV deployments across client direct and construction projects, working closely with sales, operations, and engineering teams. If you thrive in a fast-paced, technically rich environment and enjoy driving excellence across every phase of delivery, this role is for you. Key Responsibilities <ul> <li>Manage multiple AV projects within budget and to client satisfaction</li><li>Monitor progress against programme, resolve issues, and minimise delays</li><li>Ensure consistent execution by implementing standards and SOPs</li><li>Liaise with internal departments, clients, contractors, and AV integrators</li><li>Oversee health & safety documentation and safe systems of work</li><li>Understand contractual obligations and regional regulations</li><li>Ensure technical and drawing information is accurate and approved</li><li>Manage system setup and concept validation</li><li>Handle financial aspects including invoicing and variations</li><li>Interface AV systems with client building infrastructure (hardware/software)</li><li>Represent the company professionally at senior stakeholder level</li><li>Produce real-time project documentation and reporting</li><li>Attend pre-tender interviews and maintain impartiality</li><li>Develop subject matter expertise in key areas of AV project work</li></ul> Technical Expertise Required <ul> <li>AVoIP: Crestron NVX, Extron NAV, Q-Sys NV, bandwidth planning</li><li>Dante/AES67: audio over IP, clocking, distribution, layer 2 networking</li><li>IP Networks: VLANs, DNS, multicast/unicast, PTP, IPTV routing</li><li>DSP Design: channel counts, licensing, device limitations</li><li>Audio Reproduction: signal levels, echo cancellation, EQ, delay management</li><li>AV System Design: schematics, signal flow, workflow validation</li><li>AV System Build: M&E coordination, containment, power/data requirements</li></ul> ? Ideal Candidate Profile <ul> <li>Proven experience managing AV projects in client direct or construction environments</li><li>Strong technical understanding of AV systems and network integration</li><li>Excellent communication and stakeholder management skills</li><li>Highly organised with attention to detail and financial acumen</li><li>Confident leading cross-functional teams and representing the business externally</li><li>Proactive, solutions-oriented mindset with a commitment to service excellence</li></ul> ? What's on Offer? <ul> <li>Join a globally respected AV integrator with a premium client base</li><li>Lead high-profile AV deployments across diverse sectors</li><li>Competitive salary and benefits package reflective of experience and seniority</li><li>Opportunities for professional development and international exposure</li></ul>

Audio Visual Client Direct Onsite Project Manager

Arc IT Recruitment

AV Technician is sought by a prestigious global financial services organisation. This role offers the opportunity to work in a high-performance environment where technology excellence supports every client interaction, board meeting, and global broadcast.You'll be part of a professional IT Services team delivering seamless audio-visual experiences for senior stakeholders and clients. This is a hands-on, front-of-house role that requires technical expertise, composure under pressure, and a commitment to first-class service delivery.Key Responsibilities:• Set up, operate, and support AV and conferencing systems for meetings, events, and presentations• Deliver live, white-glove technical support during executive and client sessions• Ensure all AV spaces and systems are maintained, tested, and fully operational daily• Support hybrid and in-person meetings across platforms including Zoom and Microsoft Teams• Troubleshoot and maintain AV hardware such as displays, microphones, DSPs, and control systems (Crestron, Extron, Polycom, Q-SYS)• Collaborate with IT, Facilities, and Events teams to plan and deliver corporate events• Assist with AV installations, upgrades, and integrations in partnership with engineering teams and vendors• Maintain accurate AV documentation including room layouts, equipment inventories, and system diagrams• Provide user guidance and training on AV systems and conferencing technologies• Offer flexible support for early morning, evening, or offsite events as requiredKey Requirements:• 1-3 years' experience in a corporate AV or technical operations environment• Solid understanding of AV hardware, connectivity, and control systems• Confident supporting video conferencing platforms such as Zoom and Microsoft Teams• Proven ability to diagnose and resolve live AV issues efficiently and professionally• Excellent communication and interpersonal skills with a client-focused approach• Familiarity with AV cabling standards (HDMI, USB-C, Cat6) and signal flow principles• Organised, proactive, and able to manage multiple tasks in a fast-paced environment• Flexibility to support business-critical events outside standard hours• AVIXA CTS certification (or working towards) is advantageousWhy Apply?• Work at the heart of a global organisation where your technical expertise directly supports key business communications• Gain exposure to enterprise-grade AV and conferencing systems in a professional, high-trust environment• Be part of a collaborative IT team that values precision, accountability, and service excellence• Contribute to high-profile corporate events and global broadcasts• Opportunities for technical development and progression within a world-class financial institutionFor a full consultation, send your CV to ARC IT Recruitment today.

AV Technician

X4 Group

<ul> <li>Field-Based AV Engineer (Contract - Outside IR35)</li><li>Location: UK & Europe (onsite 100% - extensive travel)</li><li>Contract: 6 months (immediate start)</li><li>Rate: £200-£250/day (Outside IR35)</li><li>Expenses: All travel and accommodation covered</li></ul> About the Role We're seeking an experienced Field-Based AV Engineer to join a leading technology integration team for an immediate start. This is a hands-on, site-based role covering the UK and Europe - installing, commissioning, and supporting complex AV systems in corporate environments. You'll be working with cutting-edge collaboration and conferencing technologies including Biamp, Crestron, Q-SYS, and Microsoft/Zoom Room solutions. The ideal candidate thrives in fast-paced project delivery, is confident working independently on-site, and brings deep technical and installation expertise. AV Engineer Key Responsibilities <ul> <li>Onsite installation, configuration, and commissioning of AV and UC systems</li><li>Perform detailed cabling, racking, and hardware integration for displays, control systems, and peripherals</li><li>Work with project teams to ensure installations meet design and performance standards</li><li>Troubleshoot and resolve AV system issues on-site</li><li>Provide client support and ensure high-quality handover documentation</li><li>Travel frequently across the UK and Europe as required (all expenses paid)</li></ul> AV Engineer Skills & Experience <ul> <li>Strong hands-on technical background in Biamp, Crestron, and Q-SYS systems</li><li>Experience with Microsoft Teams Rooms and Zoom Rooms integrations</li><li>Proven ability in AV installation, cabling, racking, and commissioning</li><li>Solid understanding of signal flow, networking basics, and AV troubleshooting</li><li>CTS certification (preferred or working towards)</li><li>Excellent communication and client-facing skills</li><li>UK or EU passport holder (able to travel freely across Europe)</li></ul> Why Apply? <ul> <li>Immediate start with a 6-month rolling contract</li><li>Outside IR35 engagement</li><li>All travel and accommodation fully expensed</li><li>Opportunity to work with industry-leading technologies and enterprise clients</li></ul> If this role is of interest, please apply now for immediate consideration.

Audio Visual Engineer

Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: <ul> <li>Provide incident, request, change, and problem management support.</li><li>Troubleshoot AV issues, meet SLA targets, and perform root cause analysis.</li><li>Monitor systems, escalate issues, and suggest service improvements.</li><li>Support remote and on-site upgrades and contribute to knowledge sharing.</li><li>Collaborate with project teams and attend regular reviews and client meetings.</li><li>Participate in on-call rota and occasional planned on-site support.</li></ul> Required Skills & Experience: <ul> <li>2+ years in AV support within a service operations environment.</li><li>Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones).</li><li>Proven L2-L3 support experience, excellent communication, and problem-solving skills.</li><li>Ability to manage workloads, work flexibly, and collaborate effectively.</li></ul>

3rd Line AV Support Engineer

Explore 78+ Senior lts av analyst in London this January. Find roles across top companies and apply now to boost your career.