Business Analyst – Business Banking Transformation
- Abu Dhabi, United Arab Emirates
Posted 7 days ago
About the role
Role Purpose
The Senior Digital Business Analyst will drive digital transformation initiatives within Business Banking by defining and delivering digital onboarding, workflow automation, self-service journeys, API integrations, and AI-enabled customer experiences.
The role requires strong business banking expertise combined with experience in digital channels and platform modernization.
Key Responsibilities
Digital Transformation
- Lead business analysis activities for digital banking initiatives.
- Design end-to-end digital customer journeys.
- Drive automation opportunities across onboarding and servicing processes.
- Identify process improvement and digitization opportunities.
Business Banking Domain
Strong knowledge of:
- Business Banking
- Corporate Customer Lifecycle Management
- Digital Account Maintenance
- Regulatory and Compliance Controls
Digital Channel Experience
- Internet Banking
- Mobile Banking
- Workflow Platforms
- CRM Systems
- BPM Solutions
- API-based Integrations
- OCR / IDP Solutions
- UAE Pass Integration
- AI and Automation Platforms
Requirement Management
- Convert business requirements into:
- User Stories
- Functional Specifications
- Process Flows
- Wireframes
- Business Rules
- Define integration requirements and system interactions.
- Work closely with Solution Architects and Engineering teams.
Agile Delivery
- Manage product backlog.
- Support sprint planning and backlog grooming.
- Participate in solution design discussions.
- Support SIT, UAT, and production deployment activities.
Required Skills & Experience
Domain Expertise
- 7+ years as Business Analyst.
- Minimum 4 years in Digital Banking or Business Banking Transformation.
- Strong understanding of:
- Business Banking Operations
- Corporate Onboarding
- KYC/AML Compliance
- Risk & Regulatory Processes
- Customer Journey Design
Technical Knowledge
- APIs and Integration Concepts
- BPM / Workflow Solutions
- Digital Banking Platforms
- Data Mapping and System Interfaces
- AI & Automation Use Cases
- Reporting and Analytics
Tools
- Jira
- Confluence
- Visio / Draw.io
- SQL (preferred)
- Power BI (preferred)
Preferred Qualifications
- Experience delivering Digital Banking Transformation programs.
- Agile/Scrum Certification.
- UAE/GCC Banking experience.
- Experience with AI-enabled onboarding and workflow automation solutions.
Skills: Digital Banking , Business Banking , API Integration