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senior operations manager

Mozn

<div>
 
 About Mozn
 
 
 
 Mozn is a rapidly growing technology firm revolutionising the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it&rsquo;s working to realise Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organisations, as well as many large corporations and startups.
 
 
 We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.
 
 
 
 About The Role
 
 
 
 We are currently seeking a Senior Revenue Operations Manager to join our team. This role will be responsible for building scalable systems, improving pipeline visibility, and ensuring operational excellence across the revenue cycle.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Partner with GTM leadership to design and implement revenue strategies
 </li>
 <li>
 Own forecasting, pipeline health, and revenue reporting processes.
 </li>
 <li>
 Provide support for SQL functions within the revenue operation, ensuring accurate data management and analysis.
 </li>
 <li>
 Scale the SQL metrics and reporting capabilities to enhance visibility into sales performance and drive data-driven decision-making.
 </li>
 <li>
 Collaborate with cross-functional teams to improve the sales cycle and optimise the quote-to-cash process.
 </li>
 <li>
 Demonstrate a solid understanding of CRM methodologies, leveraging CRM systems (preferably SalesForce) to streamline processes and improve efficiency.
 </li>
 <li>
 Develop and implement sales operation best practices, standardising processes, ensuring compliance with company policies, and enabling the commercial team to succeed.
 </li>
 <li>
 Support the implementation and adoption of sales tools and technologies to enhance productivity and effectiveness.
 </li>
 <li>
 Support Leadership with board level reporting and strategic initiatives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6+ years of experience in sales operations, preferably within the SaaS industry.
 </li>
 <li>
 Bachelor's degree in information technology, business, or a related field.
 </li>
 <li>
 Proficiency in CRM systems, experience in SalesForce is preferred.
 </li>
 <li>
 Demonstrated experience supporting sales organisations and driving operational improvements.
 </li>
 <li>
 Solid understanding of the sales cycle, including lead generation, opportunity management, and deal closure.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to leverage data to drive actionable insights.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
 </li>
 <li>
 Must be Humble, Excellent, Relevant with a high sense of Ownership.
 </li>
 <li>
 Describe the experience and attributes of the ideal candidate
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
 </li>
 <li>
 You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 <li>
 The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
 </li>
 <li>
 You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
 </li>
 <li>
 We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.
 </li>
 </ul>
</div>

Senior Revenue Operations Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company is on the lookout for a dynamic Senior Manager - Operational Readiness to join our innovative team. This pivotal role involves spearheading operational readiness initiatives for various transformative projects aimed at redefining the entertainment and cultural landscape in the region. You will be at the forefront of ensuring that all operational components are meticulously prepared for project launches, delivering exceptional guest experiences.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Lead the strategic planning and execution of operational readiness across multiple projects, ensuring alignment with overall business objectives.</li>
<li>Collaborate with cross-functional teams to integrate operational requirements into project lifecycles, facilitating seamless launches.</li>
<li>Conduct thorough readiness assessments to identify risks and gaps, developing strategies to mitigate these before project initiation.</li>
<li>Oversee the design and implementation of training programs aimed at equipping staff with the necessary skills for operational excellence.</li>
<li>Establish and monitor key performance indicators related to operational readiness and performance, providing insights to senior management.</li>
<li>Proactively identify and manage operational risks, driving effective solutions and contingency plans.</li>
<li>Champion a guest-centric approach in all operational readiness activities to enhance the overall visitor experience.</li>
</ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field; MBA is preferred.</li><li>8+ years of experience in operational management or related fields, with a strong emphasis on readiness and execution, particularly within the entertainment sector.</li><li>Demonstrated leadership experience in managing complex projects and guiding cross-functional teams towards achieving operational goals.</li><li>Strong analytical skills with a track record of data-driven decision making to improve operations.</li><li>Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.</li><li>Experience in developing and facilitating effective training and readiness programs for employees.</li><li>Highly organized with exceptional project management capabilities and adept at juggling multiple priorities.</li><li>Familiarity with the Saudi Arabian market and culture is a plus.</li></ul>
Benefits
Comprehensive benefits package</div>

Senior Manager - Operational Readiness

<div>Qiddiya Investment Company is committed to creating an exceptional entertainment and tourism experience in Saudi Arabia. We are seeking a dynamic and detail-oriented Manager - IT Operational Excellence to lead our IT operational strategies, ensuring alignment with our business objectives and the highest standards of service delivery.
In this role, you will be responsible for driving continuous improvement in IT processes and systems, optimizing operational performance, and fostering a culture of excellence within the IT department.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Develop and implement IT operational excellence strategies that align with Qiddiya's vision and goals.</li>
<li>Analyze and enhance IT processes to improve efficiency, effectiveness, and reliability.</li>
<li>Lead initiatives to identify and mitigate risks, ensuring the integrity and availability of IT services.</li>
<li>Collaborate with cross-functional teams to implement best practices and innovative solutions within the IT domain.</li>
<li>Establish KPIs to measure and report on the effectiveness of IT operations and improvements.</li>
<li>Manage vendor relationships and service contracts to ensure optimal service delivery.</li>
<li>Facilitate training and development programs to elevate the technical skills within the IT team.</li>
<li>Prepare and present regular reports on IT operational performance to senior management.</li>
<li>Stay current with industry trends and emerging technologies to inform operational excellence strategies.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>7+ years of experience in IT operations management, preferably in a large-scale organization.</li>
<li>Proven track record in process optimization and operational excellence frameworks.</li>
<li>Strong understanding of IT service management principles (ITIL, COBIT, etc.).</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Demonstrated ability to manage complex projects and drive cross-functional collaboration.</li></ul></div>

Manager - IT Operational Excellence (CORS 234)

Confidential

<div>
 
 Operations Director
 
 
 
 
 
 About the Role:
 
 
 We are looking for a results-driven and strategic Operations Director to lead the full spectrum of operational activities across a national network of fitness centers. This leadership role is key to ensuring high standards of service, operational efficiency, and profitability while driving continuous improvement and innovation across all functional areas.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations across multiple departments including fitness, personal training, group exercise, maintenance, housekeeping, and membership services.
 </li>
 <li>
 Set and monitor KPIs, ensuring consistent achievement of performance and financial targets.
 </li>
 <li>
 Lead the development and execution of operational plans, equipment management strategies, and cost control initiatives.
 </li>
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 Ensure implementation of quality standards, internal policies, and customer experience enhancements.
 </li>
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 Analyze club performance, identify underperforming areas, and execute turnaround strategies.
 </li>
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 Drive new service offerings and operational modules that improve efficiency and support growth.
 </li>
 <li>
 Collaborate with cross-functional teams and mentor operations leaders to ensure service consistency and staff development.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 8 years of relevant experience, including at least 4 years in a senior managerial role.
 </li>
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 Demonstrated success in managing large-scale, multi-site operations.
 </li>
 <li>
 Strong background in strategic planning, cost management, and operational leadership.
 </li>
 <li>
 Excellent leadership, communication, and analytical skills.
 </li>
 </ul>
 
 
 
 
 Key Skills:
 
 <ul>
 <li>
 Strategic Thinking
 </li>
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 Business Acumen
 </li>
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 Decision Making
 </li>
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 Coaching &amp; Mentoring
 </li>
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 Change Management
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Cost Consciousness
 </li>
 <li>
 Problem Solving
 </li>
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 Planning &amp; Organizing
 </li>
 <li>
 Documentation &amp; Reporting
 </li>
 <li>
 Knowledge of Standards, Policies, and Procedures
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Communication
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Ownership
 </li>
 </ul>
</div>

Director of Operations

<div>Qiddiya Investment Company is looking for a passionate and experienced Senior Specialist in Operational Readiness to join our team. In this pivotal role, you will oversee the preparation and readiness of operational plans and frameworks that ensure the successful delivery of projects. You will work closely with various teams to develop, implement, and enhance processes that foster operational effectiveness and readiness for project launches.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Lead the development and execution of operational readiness plans, ensuring alignment with project timelines and business objectives.</li>
<li>Collaborate with cross-functional teams to identify operational requirements and prepare comprehensive readiness assessments.</li>
<li>Facilitate readiness reviews and provide clear guidance to stakeholders on project milestones and deliverables.</li>
<li>Monitor operational performance metrics and work on continuous improvement initiatives to enhance service delivery.</li>
<li>Develop and deliver training materials to ensure operational teams are well prepared and knowledgeable about new processes and procedures.</li>
<li>Compile and present readiness documentation to senior management, highlighting potential risks and mitigation strategies.</li>
<li>Act as the liaison between project teams and operational stakeholders to ensure smooth transitions and successful project launches.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred).</li>
<li>5+ years of experience in operational readiness, project management, or a related field within the hospitality, entertainment, or tourism industries.</li>
<li>Strong understanding of operational best practices and methodologies.</li>
<li>Proficient in project management tools and software.</li>
<li>Excellent communication and interpersonal skills with the ability to engage effectively with various stakeholders.
</li><li>Detail-oriented with strong analytical and problem-solving skills.</li>
<li>Adept at managing multiple projects simultaneously in a fast-paced environment.</li>
<li>Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
</li><li>Fluency in English, both written and spoken; proficiency in Arabic is a plus.</li>
</ul>Benefits
Comprehensive benefits package</div>

Senio Specialist - Operational Readiness

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Product Operations
 
 
 
 <ul>
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 Work closely with Product, Engineering in ensuring that product features are properly tested before go live
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 Build strong stakeholder management skills to be able to effectively manage business requests
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 Work with the product teams in OKR planning, being part of the product discovery process
 </li>
 <li>
 Develop a good understand of business KPIs in order to be able to deliver business value in partnership with our Operations teams - Logistics, Sales, Service
 </li>
 <li>
 Vendor integrations: enable the go-live of partner vendors on the platform after proper integration is done
 </li>
 <li>
 Work closely with Engineering and Vendor teams to support POS API integrations.
 </li>
 <li>
 Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes
 </li>
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 Build dashboards and reports that can help with better insights for the teams on ongoing projects.
 </li>
 <li>
 Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gains
 </li>
 <li>
 Manage program budgets, including cost forecasting and expense control
 </li>
 <li>
 Provide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial results
 </li>
 <li>
 Innovation: stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that can enhance the food delivery business.
 
 
 </li>
 </ul>
 
 Cross team Collaboration
 
 
 
 Collaborate with teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution
 
 
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Work with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams and other internal stakeholders to get the right support and execution to improve overall operational performance
 </li>
 <li>
 Own and manage project plans, timelines, and budgets for new initiatives or improvements with regular updates for internal teams for better visibility and impact.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
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 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Demonstrating Strong Work Ethic
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a consistent manner
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness
 </li>
 <li>
 Uphold a high-performance working environment and promote HungerStation Values, being a role model for peers
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4 -5 years of operational experience in an e-commerce or food/tech industry (preferably 2 years in a senior role)
 </li>
 <li>
 Deep problem solving skills and very strong at hypothesis formulation for crafting solutions
 </li>
 <li>
 Experience in Analyzing and validating API payloads, requests, and responses for accuracy and compliance and to support Integrations.
 </li>
 <li>
 Experience in building operational processes and defining improvements across the journey
 </li>
 <li>
 Experience with project management and a deep understanding of prioritization and criticality of deadlines
 </li>
 <li>
 Ability to build relationships, motivate peers, and manage upwards
 </li>
 <li>
 Strong product sense to be able to deeply understand our ecosystem, and collaborate with Product teams on relevant topics
 </li>
 <li>
 Strong Data analytics experience
 </li>
 <li>
 Hands-on experience with tools such as Tableau, and Looker Studio will be an advantage
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What We offer:
 
 
 
 <ul>
 <li>
 We offer relocation support globally to our permanent employees.
 </li>
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 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Product Operations Senior Specialist

Al Khayyat Investments (AKI)

<div>
 
 
 Position Title:
 
 Fashion Retail Operations Manager
 
 
 
 Location:
 
 Riyadh, Kingdom of Saudi Arabia
 
 
 
 Reports to:
 
 Senior Brand Manager &ndash; Dubai Office
 
 
 
 Business Unit/Department:
 
 AKI Fashion
 
 
 
 
 
 
 JOB OVERVIEW:
 
 The Fashion Retail Operations Manager will be responsible for overseeing and managing the day-to-day operations of fashion retail stores in Saudi Arabia, including
 
 Petit Bateau
 
 (Riyadh &amp; Jeddah)
 
 
 and
 
 Nanan
 
 (Riyadh). The role is crucial in ensuring efficient store performance, exceptional customer experience, adherence to brand standards, and achievement of business targets. The position reports directly to the Senior Brand Manager based in Dubai and serves as the company&rsquo;s representative in the local Saudi market, ensuring alignment with regional strategies and upholding brand standards across all store operations.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Lead and manage daily store operations across all assigned locations in Saudi Arabia.
 </li>
 <li>
 Drive sales performance and ensure stores consistently meet or exceed KPIs and profitability targets.
 </li>
 <li>
 Uphold exceptional standards in customer service, visual merchandising, and the overall in-store experience.
 </li>
 <li>
 Monitor inventory levels, manage stock control processes, and coordinate with the supply chain team to ensure timely replenishment.
 </li>
 <li>
 Conduct daily store visits to assess performance, ensure compliance with company policies, and identify operational challenges.
 </li>
 <li>
 Train, mentor, and support store managers and in-store teams to drive high performance, engagement, and continuous improvement.
 </li>
 <li>
 Create and maintain a positive work environment built on trust, respect, and fairness.
 </li>
 <li>
 Collaborate closely with the Senior Brand Manager to implement retail strategies and business development plans.
 </li>
 <li>
 Coordinate with cross-functional departments, including marketing, merch planner, and logistics, to ensure seamless operational execution.
 </li>
 <li>
 Manage recruitment, workforce planning, scheduling, and team development in line with company policies and local labor laws.
 </li>
 <li>
 Lead the operational setup of new store openings, seasonal promotions, and key retail initiatives.
 </li>
 <li>
 Prepare and present regular performance and operational reports to the Dubai-based leadership team.
 </li>
 </ul>
 
 
 
 
 EX
 
 PERIENCE &amp; QUALIFICATION:
 
 
 <ul>
 <li>
 Minimum of 1 year experience in fashion retail operations role, overseeing multiple stores.
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Strong knowledge of retail KPIs, store operations, and customer engagement strategies.
 </li>
 <li>
 High school diploma required; additional education in business, fashion retail, or management is a plus.
 </li>
 <li>
 Proficiency in MS Office and retail POS systems.
 </li>
 <li>
 Excellent communication skills in English and Arabic.
 </li>
 </ul>
 
 
 
 
 
 SKILLS, KNOWLEDGE &amp; ABILITIES:
 
 
 
 
 Role-Specific Skills:
 
 
 <ul>
 <li>
 
 Retail Operations Expertise:
 
 Strong knowledge of fashion retail store management, inventory control, merchandising, and customer service excellence.
 </li>
 <li>
 
 Sales &amp; KPI Management:
 
 Ability to analyze sales data and operational KPIs to drive business growth and profitability.
 </li>
 <li>
 
 Team Leadership:
 
 Proven experience recruiting, training, mentoring, and managing retail teams across multiple locations.
 </li>
 <li>
 
 Communication:
 
 Fluent in English and Arabic with excellent verbal and written communication skills to interact with staff and senior management.
 </li>
 <li>
 
 Customer Focus:
 
 Dedicated to delivering exceptional customer experience aligned with brand standards.
 </li>
 <li>
 
 Market Awareness:
 
 Deep understanding of the Saudi retail market, consumer behaviors, and local cultural nuances.
 </li>
 <li>
 
 Tech Savvy:
 
 Proficient with Microsoft Office Suite, retail POS systems, and virtual communication platforms.
 </li>
 </ul>
 
 
 Generic Skills:
 
 
 <ul>
 <li>
 
 Problem Solving:
 
 Strong analytical and critical thinking skills to identify issues and implement effective solutions.
 </li>
 <li>
 
 Time Management:
 
 Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
 </li>
 <li>
 
 Adaptability:
 
 Flexible and open to change, able to adjust strategies based on evolving business needs.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Builds and maintains positive working relationships across teams and departments.
 </li>
 <li>
 
 Decision Making:
 
 Confident in making informed decisions quickly and effectively under pressure.
 </li>
 <li>
 
 Organizational Skills:
 
 Excellent at managing multiple projects and stores simultaneously with attention to detail.
 </li>
 <li>
 
 Integrity &amp; Professionalism:
 
 Maintains confidentiality and upholds company values and ethical standards.
 </li>
 <li>
 
 Collaboration:
 
 Works well within cross-functional teams to achieve shared goals.
 </li>
 </ul>
 
 
 
 
 
 FINANCIALS &amp; DECISION-MAKING AUTHORITY:
 
 
 <ul>
 <li>
 
 Budget Management:
 
 Responsible for monitoring and controlling operational budgets for assigned stores, including expenses related to staffing, inventory, and store maintenance.
 </li>
 <li>
 
 Cost Control:
 
 Authority to approve day-to-day operational expenses within predefined limits and recommend cost-saving initiatives to improve profitability.
 </li>
 <li>
 
 Sales Target Accountability:
 
 Accountable for achieving sales targets and ensuring financial performance aligns with company goals.
 </li>
 <li>
 
 Inventory Oversight:
 
 Authority to manage stock levels, approve stock transfers, and collaborate with supply chain teams to minimize shrinkage and stockouts.
 </li>
 <li>
 
 Hiring Decisions:
 
 Authorized to participate in recruitment, selection, and onboarding of store-level staff in coordination with Senior Brand Manager.
 </li>
 <li>
 
 Vendor Coordination:
 
 Limited authority to liaise with local vendors and service providers for store operations within approved budgets.
 </li>
 <li>
 
 Reporting:
 
 Required to provide regular financial and operational reports to the Senior Brand Manager to support strategic decision-making.
 </li>
 </ul>
 
 
 
 
 
 REPORTING STAFF:
 
 
 <ul>
 <li>
 Store Managers (Riyadh, Jeddah &ndash; Petit Bateau and Riyadh &ndash; Nanan stores)
 </li>
 <li>
 Assistant Store Managers
 </li>
 </ul>
 
 
</div>

Operations Manager [Fashion Retail - KSA]

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