ai operations senior manager - functional partnerships Jobs in San Francisco

ai operations senior manager - functional partnerships

food operations manager Jobs in San Francisco

food operations manager

senior manager, it operations & security Jobs in San Francisco

senior manager, it operations & security

sr. manager, research Jobs in San Francisco

sr. manager, research

strategy & operations lead Jobs in San Francisco

strategy & operations lead

senior operations manager

Element Science

<p></p><div><div><p>Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Headquartered in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.</p>
</div><p></p><p><b>
SUMMARY OF ROLE:</b></p>
<p>
The Senior Manager of IT Operations &amp; Security is a key leadership role responsible for building, managing, and scaling Element Science's IT infrastructure, daily operations, and security posture. You will oversee all aspects of our corporate IT environment, from end-user support to the hands-on implementation of foundational systems. This is a hands-on leadership role where you will not only manage existing systems but also <b>lead and execute the implementation of new IT and security infrastructure</b> (e.g., SSO, MDM, EDR, cloud migrations) to support our rapid growth. The ideal candidate is a strategic thinker and an operational expert ready to ensure our technology services are reliable, scalable, and secure.</p>
<p>
We have a hybrid office and may occasionally require you to travel between our two offices-San Francisco and Redwood City.</p>
<p><b>
RESPONSIBILITIES:</b></p>
<p><b>
IT Operations &amp; Infrastructure Management</b></p>
<ul>
<li>Lead and manage all aspects of IT operations, including help desk services, network infrastructure, and system administration for our hybrid cloud/on-prem environment.</li>
<li><b>Lead and execute critical infrastructure projects, including network upgrades, cloud migrations (AWS/Azure), and the implementation of new enterprise systems.</b></li>
<li>Develop and implement a scalable IT operations framework, including ticketing systems, SLAs, and performance metrics to ensure exceptional service delivery.</li>
<li>Perform hands-on management and troubleshooting of the IT environment to ensure high availability and performance.</li>
<li>Manage the IT vendor relationships, and technology procurement to ensure cost-effective and strategic investments.</li>
</ul>
<p><b>IT Security &amp; Compliance Management</b></p>
<ul>
<li>Take ownership of the company's operational security posture by <b>designing, implementing, and managing security tools and systems, including SSO, MDM, EDR, firewalls, endpoint protection, and vulnerability management.</b></li>
<li>Lead the IT response to security incidents, conduct root cause analysis, and implement corrective actions to prevent recurrence.</li>
<li>Partner with cross-functional teams to ensure IT systems and processes are compliant with regulatory requirements such as HIPAA and 21 CFR Part 11.</li>
<li>Implement and enforce IT security policies, procedures, and best practices across the organization.</li>
</ul>
<p><b>Team Leadership &amp; Strategic Planning</b></p>
<ul>
<li>Operate as a hands-on leader, mentoring team members while establishing the operational foundation for the department.</li>
<li>As the company scales, recruit, hire, and develop a high-performing team of IT professionals.</li>
<li>Develop and execute a long-term IT Operations roadmap that aligns with business goals, focusing on scalability, automation, and continuous improvement.</li>
<li>Stay current with emerging technologies and industry trends to inform strategic recommendations and drive innovation.</li>
</ul>
<p><b>PHYSICAL DEMANDS:</b></p>
<ul>
<li>The employee will sit for long periods of time during travel to and from our two Bay Area offices (Redwood City and San Francisco).</li>
<li>The employee will walk frequently within our facilities.</li>
<li>The employee will be required to crouch, kneel, stoop, balance, and reach.</li>
<li>The employee shall be able to lift up to 40 lbs.</li>
<li>Specific vision abilities required by this job include color vision, near and far vision, and depth perception.</li>
</ul>
<p><b>QUALIFICATIONS:</b></p>
<ul>
<li><b>Education:</b> Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li><b>Experience:</b> 7+ years of progressive, hands-on IT experience, with a clear focus on infrastructure and systems administration.</li>
<li><b>Leadership:</b> 2-5 years of experience in a management or lead role, with a demonstrated ability to build, mentor, and scale technical teams.</li>
<li><b>Technical Expertise:</b></li>
<li><ul><li><b>Demonstrated experience leading and executing IT infrastructure projects such as cloud migrations, network upgrades, and new system implementations (e.g., SSO, MDM, EDR).</b></li>
<li>Expert knowledge of <b>Windows</b> and <b>Mac</b> operating systems in a corporate environment.</li>
<li>Strong, hands-on experience with network management, including TCP/IP, DNS, DHCP, and managing security appliances (e.g., firewalls).</li>
<li>Proficiency with cloud and SaaS platforms such as <b>Google Workspace, Box, Microsoft, Slack,Jira,AWS, or Azure</b>.</li>
</ul></li><li><b>Security Acumen:</b></li>
<li><ul><li>Proven experience managing operational security functions, including incident response, vulnerability management, and security tool administration.</li>
<li>Solid understanding of information security frameworks and compliance requirements (e.g., NIST, HIPAA).</li>
</ul></li><li><b>Skills:</b></li>
<li><ul><li>Excellent leadership, communication, and presentation skills.</li>
<li>Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.</li>
<li>A strategic mindset with a passion for continuous improvement and process optimization.</li>
</ul></li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul>
<li>Relevant IT or Security certifications (e.g., CompTIA Network+/Security+, CISSP, CISM, ITIL).</li>
<li>Direct experience working in a regulated industry (e.g., medical devices, life sciences).</li>
</ul>
<p><b>BENEFITS:</b></p>
<p>
Element Science offers a very competitive salary and benefits package including, but not limited to:</p>
<ul>
<li>Stock Options</li>
<li>90% employer-paid medical, dental, and vision insurance</li>
<li>Company-paid Basic Life Insurance</li>
<li>401(k) retirement plan (Traditional and Roth)</li>
<li>Competitive Paid Time Off</li>
<li>Paid Holidays</li>
<li>FSA (Flexible Spending Accounts)</li>
<li>HSA (Health Savings Account)</li>
<li>Employee Assistance Program through PEO</li>
</ul>
<p>The salary for this exempt-level position will be based on experience and qualifications within an established pay range.</p>
<ul>
<li>Pay range: $160,000 - $170,000 + bonus and stock options</li></ul><p></p><div><p><br>
Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.</p>
<div><i>
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job.</i></div><br>
<div></div>
<div>
<p><i>At this time, we are unable to offer relocation assistance at Element Science.</i></p></div></div></div>

Senior Manager, IT Operations & Security

Block

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
About Block Customer Operations</b></p>
<p>
Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.</p>
<p>
Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.</p>
<p>
We support:</p>
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &quot;buy now, pay later&quot; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
<p><b>Our Role in Block</b></p>
<p>
Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.</p>
<p><b>
The Role</b></p>
<p>
The Support Content Operations team ensures that customers and advocates across Square, Afterpay, and Cash App have access to accurate, consistent, and usable knowledge at every touchpoint. Sitting within Customer Operations, this team is responsible for driving the end-to-end content strategy, governance, and execution of support knowledge globally. As Senior Lead, you'll oversee Support Content Leads, set and enforce governance standards, and prepare our knowledge ecosystem for the future of AI and machine learning. Your work will directly impact customer experience, advocate efficiency, and operational scalability.</p>
<p><b>
You Will</b></p>
<ul>
<li>Own the end-to-end content strategy for support knowledge, ensuring it meets operational, regulatory, and customer experience standards.</li>
<li>Lead and align content operations across multiple brands, managing Support Content Leads to deliver high-quality, scalable content.</li>
<li>Establish and maintain governance processes to ensure consistency, accuracy, and compliance in all knowledge assets.</li>
<li>Partner with product, operations, and technology teams to prepare content for future AI and ML integration.</li>
<li>Drive continuous improvement in content structure, modularity, and usability to support advocate decision-making and customer self-service.</li>
<li>Stay ahead of emerging trends in content management systems, structured content, and digital support experiences.</li>
</ul><h3 class="jobSectionHeader"><b>You Have</b></h3>
<ul><li>6+ years of experience in Knowledge Management, Content Management, or Support Content Operations, with a proven track record of driving measurable improvements in customer or advocate experience.</li>
<li>3+ years of experience leading teams of leaders within the support content domain, including managing global or multi-brand content operations.</li>
<li>Demonstrated ability to own and execute an end-to-end content strategy, from governance and compliance to delivery and measurement at scale.</li>
<li>Expertise in content governance, structured content methodologies, and content management systems, with the ability to enforce consistency and quality across multiple platforms.</li>
<li>Demonstrated success in leading BPO partners to deliver consistent, scalable, and high-quality support content operations across geographies.</li>
<li>Proven experience designing and managing customer experience&ndash;focused support content that improves usability, self-service adoption, and overall customer satisfaction.</li>
<li>Strong experience partnering with cross-functional teams (e.g., product, technology, operations) to align content with business priorities and prepare for AI/ML integration.</li>
<li>Ability to improve content usability, modularity, and scalability, enabling both customer self-service and advocate efficiency.</li>
<li>Strong stakeholder management and change leadership skills, with the ability to influence decision-making at senior levels.</li>
</ul>
<p>We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances.</p>
<p>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$156,200&mdash;$234,200 USD</div></div><div><div>
Zone B:
</div><div>$145,200&mdash;$217,800 USD</div></div><div><div>
Zone C:</div><div>
$137,400&mdash;$206,200 USD</div></div><div><div>
Zone D:</div><div>
$129,600&mdash;$194,400 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Support Content Senior Lead, Customer Operations

Okta

<div><p><b>Get to know Okta</b><br>
<br>
Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.<br>
<br>
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.<br>
<br>
Join our team! We&rsquo;re building a world where Identity belongs to you.</p><p><b>
Job Description</b></p>
<p>
Okta is looking for an AI Operations Senior Manager - Functional Partners to join our newly formed AI Strategy team, reporting to our VP of AI Strategy. As Okta accelerates enterprise-wide adoption of AI, this role will be central to ensuring we scale high-impact use cases across our Go-to-Market (GTM) and General &amp; Administrative (G&amp;A) functions. The Senior GenAI Functional Partners Lead will act as the connective tissue between strategy, tooling, and operational execution &mdash; ensuring Sales, Marketing, Customer First, People, Finance, Legal, and other teams can unlock value from GenAI effectively.</p>
<p>
You will partner closely with Business Technology, Strategy &amp; Ops, and functional leaders to run a structured intake and prioritization process for AI use cases, maintain visibility into in-flight initiatives, and codify successful patterns into replicable playbooks. You&rsquo;ll also help shape Okta&rsquo;s AI vendor strategy, build maturity models to measure functional readiness, and create prototypes that showcase the art of the possible.</p>
<p>
Our ideal candidate has deep applied knowledge of how GenAI can transform GTM and G&amp;A workflows, strong cross-functional collaboration skills, and a track record of leading complex technology initiatives. This is a highly visible role with significant opportunity to influence Okta&rsquo;s AI adoption journey.</p>
<p><b>
What you&rsquo;ll be doing</b></p>
Build trusted relationships with GTM and G&amp;A functional leaders, Strategy &amp; Ops, and Technology, Data and Intelligence teams<br>
<ul><li>
</li>
Partner with Technology and Enterprise Productivity teams to run a structured intake and prioritization process for AI use cases aligned to enterprise priorities<br>
<li>
</li>
Maintain a centralized view of Tier 1/2 AI initiatives across business functions<br>
<li>
</li>
Codify successful AI patterns (e.g., chatbot deflection, co-pilot workflows, personalized sales outreach) into scalable playbooks<br>
<li>
</li>
Support GTM and departmental AI strategy development; ensure cross-functional alignment on similar use cases (e.g., pre- vs. post-sales)<br>
<li>
</li>
Act as the operations partner to BT on enterprise AI vendor/product strategy (Agentspace, ChatGPT, Gemini, Zoom, Asana, etc.)<br>
<li>
</li>
Partner with Technology teams to create prototypes showcasing new AI possibilities for business teams<br>
<li>
</li>
<li>Co-develop a capability maturity model to assess adoption, governance, and skills readiness across functions</li>
</ul><p><b>
What you&rsquo;ll bring to the role</b></p>
Strong understanding of core GTM motions (pipeline generation, renewals, CSM role, etc.) and G&amp;A workflows<br>
<ul><li>
</li>
Experience working with both GTM and G&amp;A stakeholders; ability to navigate business process nuance<br>
<li>
</li>
Deep applied knowledge of GenAI (prompt engineering, tool evaluation, use case patterns); not necessarily a builder but fluent in applied AI transformation<br>
<li>
</li>
Proven track record incubating a successful new project or complex technology initiative from end to end, in partnership with a business technology org<br>
<li>
</li>
<li>Exceptional program management, communication, and influence skills</li>
</ul><p>
#LI-MC1</p>
<p>
#LI-Hybrid</p>
The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $162,000&mdash;$242,000 USD<p>
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.</p><br>
The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$144,000&mdash;$216,000 USD<p><b>
What you can look forward to as a Full-Time Okta employee!</b></p>
<ul><li>
Amazing Benefits</li>
<li>Making Social Impact</li>
<li>Developing Talent and Fostering Connection + Community at Okta</li>
</ul><p>
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.<br>
<br>
Some roles may require travel to one of our office locations for in-person onboarding.</p>
<p>
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
<br>
<br>
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.</p>
<p>
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.</p></div>
<br><div></div><div><div><div><div><div><div>Okta
<div>The foundation for secure connections between people and technology</div>
</div></div></div><div><p>Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.</p></div></div></div></div><div></div>

AI Operations Senior Manager - Functional Partnerships

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
About Block Customer Operations</b></p>
<p>
Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.</p>
<p>
Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.</p>
<p>
We support:</p>
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &ldquo;buy now, pay later&rdquo; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
<p><b>Our Role in Block</b></p>
<p>
Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.</p>
<p><b>
The Role</b></p><br>
<p>
The Learning Design team drives the creation of scalable, high-impact training across Square, Afterpay, and Cash App. Sitting within Customer Operations, this team ensures learning is designed with industry best practices, regulatory alignment, and real-time enablement in mind. As Senior Lead, you&rsquo;ll shape the strategy for all learning design, lead a team of Learning Design Leads, and deliver programs that improve frontline performance and operational outcomes. Your impact will be felt globally as you drive consistency, scalability, and innovation across brands and geographies.</p>
<h4 class="jobSectionHeader"><b>
You Will</b></h4>
<ul><li>Lead the design strategy for all learning programs across brands, ensuring alignment with operational priorities and business outcomes.</li>
<li>Oversee the creation of modular, scalable, and measurable learning assets in multiple formats (e.g., digital, blended, microlearning).</li>
<li>Partner with operational leaders, SMEs, and BPO partners to design training that is relevant, timely, and directly tied to frontline performance.</li>
<li>Ensure all materials are compliant with regulatory requirements and aligned with brand voice, policies, and service standards.</li>
<li>Introduce and sustain design best practices, leveraging emerging technologies and data insights to continually improve design impact.</li>
<li>Manage Learning Design Leads, fostering capability growth, collaboration, and accountability.</li>
</ul><h4 class="jobSectionHeader"><b>You Have</b></h4>
<ul><li>6+ years of experience in Learning Design, Learning &amp; Development (L&amp;D), or performance enablement with a portfolio of programs that delivered measurable business impact.</li>
<li>3+ years of experience managing teams and learning programs, including directly managing other managers or team leads.</li>
<li>Proven ability to lead high-performing learning design teams and scale quality and consistency across multiple brands, geographies, or business units.</li>
<li>Deep expertise in instructional design methodologies, adult learning principles, and learning science, with practical experience applying these to digital, blended, and modular learning solutions.</li>
<li>Hands-on experience with digital learning tools, platforms, and emerging technologies to innovate and modernize design approaches.</li>
<li>Strong stakeholder engagement skills, with the ability to partner with SMEs, BPOs, and operational leaders to deliver timely, relevant, and compliant learning experiences.</li>
<li>Demonstrated change leadership and influence skills to drive adoption of design best practices and alignment with business priorities.</li>
<li>Ability to thrive in fast-paced, evolving environments where adaptability, data-driven insights, and creativity are essential.</li>
</ul><h4 class="jobSectionHeader"><b>Technologies We Use and Teach</b></h4>
<ul><li>Docebo</li>
<li>Rise 360</li>
<li>Camtasia</li>
</ul>
<p>We&rsquo;re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.<br>
<br>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$148,700&mdash;$223,100 USD</div></div><div><div>
Zone B:
</div><div>$138,300&mdash;$207,500 USD</div></div><div><div>
Zone C:</div><div>
$130,900&mdash;$196,300 USD</div></div><div><div>
Zone D:</div><div>
$123,400&mdash;$185,200 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Learning Design Senior Lead, Customer Operations

Dovetail

<div><p>Dovetail is the always-on customer intelligence platform that automatically centralizes and instantly transforms every customer interaction into actionable insights that are accessible to everyone in the business&mdash;so you can drive customer-led innovation at scale. Founded in 2017, Dovetail's team is 120+ and growing across our offices in Sydney and San Francisco. We're seeking ambitious problem solvers from a diverse range of backgrounds, who are desired for their experience, passionate about their craft, and excited about the work we're undertaking. If this sounds like you, read on&hellip;</p>
<p>
We're looking for a <b>Workplace Ops Manager</b> to be the heart of our San Francisco office&mdash;you'll keep the office running smoothly, partner with global teams to deliver memorable events, and provide support to our GTM leaders. This is a great role for someone who thrives in a fast-moving environment, enjoys variety in their day-to-day, and wants to shape the employee experience at a growing company. You'll own the day-to-day operations of our San Francisco office and work on a blend of office management, event planning, exec support and culture-building.</p>
<h3 class="jobSectionHeader"><b>
What you'll do</b></h3>
<p><b>
Office Operations</b></p>
<ul>
<li>Keep the office running smoothly: order supplies, purchase and stock snacks, manage any lunch orders, and maintain general upkeep and tidiness of the space.</li>
<li>Act as the first point of contact for any office or building needs, liaising with property management, vendors, and building engineers.</li>
<li>Support new hire desk setups, tech coordination, and seating plans.</li>
<li>Welcome visitors and new hires; serve as a friendly, helpful onsite presence.</li>
<li>Troubleshoot IT issues by submitting support tickets and coordinating on-site help as needed.</li>
</ul>
<p><b>Employee Experience &amp; Culture</b></p>
<ul>
<li>Working in coordination with our Workplace ops team in Sydney, create and lead in-office employee events such as pop-ups, happy hours, employee engagement events, and celebrations (recognition days, birthdays, anniversaries, milestones).</li>
<li>Support onboarding experiences for new hires, including welcome lunches and swag setup.</li>
<li>Bring creativity and energy to office life, helping foster a fun and collaborative culture.</li>
<li>Research new vendors and brainstorm new experiences that surprise and delight.</li>
</ul>
<p><b>Budget &amp; Data Tracking</b></p>
<ul>
<li>Maintain accurate budget tracking across all People programs, events, and purchases and complete monthly expense reports/reconciliations.</li>
<li>Track participation, engagement, and sentiment across events, surfacing actionable insights to inform future planning.</li>
<li>Innovate new ways to gather program feedback and measure impact.</li>
</ul>
<p><b>Exec &amp; GTM Support</b></p>
<ul>
<li>Provide light-weight calendar support for leaders in SF as needed</li>
<li>Own travel booking for the GTM teams</li>
<li>Partner with our Global Events Lead to plan and execute larger company-wide events for the Dovetail customer community including design, logistics, and communications.</li>
</ul><h3 class="jobSectionHeader"><b>Your background</b></h3>
<ul><li>Experience in office management, workplace operations, or hospitality/event coordination.</li>
<li>Strong organizational skills and attention to detail&mdash;you notice when the fridge needs restocking or the coffee machine needs cleaning.</li>
<li>A strong sense of accountability and comfort with self-starting/working autonomously.</li>
<li>Creativity and enthusiasm for designing events and cultural moments.</li>
<li>Comfort juggling multiple priorities and switching between hands-on tasks and event planning.</li>
<li>Great communication and interpersonal skills; you enjoy being a connector and point person.</li>
</ul>
<p>At Dovetail, we're passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It's no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.</p>
<p><b>
Benefits:</b></p>
<ul>
<li><b>Equity for everyone.</b> We put our money where our mouth is. No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.</li>
<li><b>Equal parental leave.</b> We offer an inclusive framework of 20 weeks equal paid leave to support new parents. Every family is unique, so you make the call how you'd like to take care of what matters most.</li>
<li><b>Work from Anywhere.</b> Although we're in-office, you can work from anywhere for up to 4 weeks per year to accommodate life.</li>
<li><b>Extra paid days off.</b> Enjoy ad-hoc KitKat days to take a step back and spend it however you like. Hit the beach, spend time with your family, pick up that hobby you've been meaning to try, or anything in between!</li>
<li><b>Develop and grow.</b> Take a course, attend a lunch and learn, or head to a conference. We love to support you any way we can, so expect Dovetail to be your #1 fan when it comes to achieving your career goals.</li>
<li><b>Health is wealth.</b> We've got you covered for 100% of the premium plans across medical, dental and vision. We also believe that everyone has the right to mental wellness and support. So every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.</li></ul></div><p></p>

Workplace Ops Manager

talr

<p><b>Strategy &amp; Operations Lead &ndash; CIO Organization</b></p><p>We are seeking a strategic and operationally-focused leader to guide the vision, priorities, and ongoing evolution of our CIO Organization. As the Strategy &amp; Operations Lead, you will play a pivotal role in advancing key initiatives, enabling leadership decision-making, and managing the internal systems and frameworks that drive operational excellence across the organization.</p><p>Reporting to the Head of PMO &amp; Strategy &amp; Operations, you will collaborate closely with the CIO leadership team to align strategy, execution, and operations, accelerating overall organizational impact. You will partner with leaders to identify gaps, optimize processes, enhance cross-team alignment, and communicate outcomes across the company. This is a player-coach role where you will lead by example, help improve team velocity, and champion opportunities to enhance execution, processes, and performance. You will also contribute to team development and training initiatives.</p><p>Your work will be critical to ensuring the CIO Organization operates with clarity, focus, and agility.</p><p><b>Key Responsibilities</b></p><p><b>Strategic Planning &amp; Execution</b></p><ul><li>Lead the development and implementation of annual and multi-year strategic plans, ensuring alignment with organizational goals and priorities.</li><li>Drive execution of high-impact initiatives to enhance collaboration, efficiency, and decision-making across the CIO Organization.</li><li>Serve as a trusted advisor to the CIO leadership team, surfacing critical priorities and providing actionable insights.</li><li>Improve cross-functional alignment to ensure CIO initiatives deliver measurable value across the organization.</li><li>Manage and optimize internal systems that support operational tracking and project management, demonstrating internal expertise and helping scale best practices.</li></ul><p><b>Operational Effectiveness &amp; Performance Management</b></p><ul><li>Establish and maintain organizational rhythms, including leadership meetings, quarterly reviews, and offsite planning sessions, to ensure accountability and focus.</li><li>Develop dashboards and reporting frameworks that provide visibility into key performance metrics and organizational health.</li><li>Use data to identify risks, optimize workflows, and drive continuous improvement.</li><li>Produce actionable insights, frameworks, and recommendations that enable faster, more informed decision-making.</li></ul><p><b>Communication &amp; Culture</b></p><ul><li>Craft clear, compelling communications on strategic priorities, progress, and organizational impact.</li><li>Lead content creation for leadership forums, offsites, and internal meetings.</li><li>Manage internal communications on behalf of the CIO and leadership team.</li><li>Translate business insights and objectives into meaningful updates for the broader organization.</li><li>Partner with leadership to promote a culture of transparency, collaboration, and operational excellence.</li></ul><p>Job Type: Full-time</p><p>Pay: $110,000.00 - $235,000.00 per year</p><p>Work Location: In person</p>

Strategy & Operations Lead

LSG Sky Chefs

<div><div><div><div>Job Description
<div><div>Apply now
</div></div><div><div><div><div>Posting Start Date: 9/4/25
</div></div></div></div><div><div><div><div><p><b>Job Title: </b>Food Operations Manager
<br>
<b>Job Location: </b>San Francisco-USA-94128
<br>
<b>Work Location Type: </b>On-Site
<br>
<b>Salary Range: </b>$90,452.79 - 113,065.59<br>
</p></div></div></div></div><p></p><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>About us
</b></h2></div><div><p>LSG Sky Chefs is one of the world&rsquo;s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted &ldquo;Airline Caterer of the Year in North America&rdquo; for three consecutive years 2023,2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Position Summary
</b></h2></div><div><div>In this role, you will leading a team of supervisors and frontline employees across multiple shifts in a fast-paced, production-driven environment. Your leadership will ensure food safety, efficiency, and service excellence while managing labor budgets, performance, and compliance standards. This is a fantastic opportunity for someone with strong production leadership experience looking to make a tangible impact and grow into senior operational roles. This position reports to the Director of Operations and located near SFO International Airport.
</div></div></div><div><div><h2 class="jobSectionHeader"><b>What You&rsquo;ll Do
</b></h2></div><div><ul><li>Lead and inspire a dynamic team of cooks, production employees, and supervisors
</li><li>Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
</li><li>Oversee all food production activities and ensure everything runs like a well-oiled (but healthy!) machine
</li><li>Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
</li><li>Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
</li><li>Take ownership of department budgets, inventory, scheduling, and productivity
</li><li>Implement Lean manufacturing principles and bring innovation to how we prepare and deliver meals
</li><li>Partner with cross-functional teams and airline clients to ensure top-notch service and presentation
</li><li>Participate in daily leadership briefings and be the go-to for performance improvement
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What We&rsquo;re Looking For
</b></h2></div><div><ul><li>5&ndash;7 years of hands-on leadership experience in food production, catering, or a high-volume manufacturing environment
</li><li>Bachelor&rsquo;s degree (or equivalent experience)
</li><li>Strong communicator, motivator, and team builder
</li><li>Solid knowledge of FDA, HACCP, GMP, and operational compliance
</li><li>Experience with Variable Production Systems (VPS) or similar tools a major plus
</li><li>Tech-savvy with Microsoft Office and inventory systems
</li><li>Someone who thrives in a diverse, multicultural, and deadline-driven environment
</li></ul></div></div></div></div></div></div></div><div><div><div><div><p><b>LSG Sky Chefs </b>is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
</p></div></div></div></div><div><div>Apply now</div></div></div></div></div></div><div></div>

Food Operations Manager

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