project manager

project coordinator

senior program manager- case finding Jobs in Islamabad

senior program manager- case finding

senior program manager case finding

Mercy Corps

<div><div><div><div><b>Posted date</b></div> <div>17th October, 2025</div> <div><b>Last date to apply</b></div> <div>24th October, 2025</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Development Sector
</div></div><br>
<div><div><b>Type</b></div> <div>Full Time</div> <div><b>Position</b></div> <div>1</div></div></div></div><div></div>
<br><p></p><div><div>Essential Responsibilities</div>
<p>
Program Management and Technical Oversight</p>
<ul>
<li>Provide technical support and guidance in developing and revising operational and technical guidelines for both PPM and ECF components.</li>
<li>Ensure regular capacity-building sessions for staff to strengthen their understanding of technical and operational guidelines.</li>
<li>Lead the expansion of GP and private hospital networks, installation of GeneXpert machines, and ensure quality diagnostic services at PPM laboratories as per the GC7 scope.</li>
<li>Facilitate and review monthly work plans for both interventions to ensure inclusion of critical activities and alignment with grant targets.</li>
<li>Foster close collaboration with national and provincial TB control programs to ensure effective implementation.</li>
<li>Participate in technical discussions and working groups convened by NTP, sharing insights, lessons learned, and challenges to enhance program quality.</li>
</ul>
<p>Performance Review and Coordination</p>
<ul>
<li>Lead regular progress review meetings, conduct in-depth analysis of performance indicators, and guide teams in developing actionable plans for improvement.</li>
<li>Manage and supervise the staff under PPM, ECF, and diagnostic components through weekly meetings, providing timely technical and operational support.</li>
<li>Coordinate with SR Project Managers through monthly meetings to obtain field updates, address challenges, and ensure quality implementation.</li>
<li>Oversee quality assurance of diagnostics and ensure adherence to guidelines and protocols across all components.</li>
<li>Coordinate closely with program and technical staff for scale-up of the GeneXpert network in ECF hospitals.</li>
<li>Supervise the CHTB, TPT, and TB&ndash;HIV Coordinator to ensure effective and quality implementation of related interventions.</li>
</ul>
<p>Monitoring, Learning, and Reporting</p>
<ul>
<li>Present progress updates and key findings to the Director TB Program and seek strategic support where required.</li>
<li>Hold regular meetings with the MEL department to review monitoring findings and lead timely corrective actions in coordination with the Advisor Coordination and Reporting.</li>
<li>Contribute to donor reporting by providing timely and evidence-based inputs.</li>
<li>Promote a culture of data-driven decision-making and knowledge sharing across teams.</li>
<li>Jointly discuss and develop field visit plans, review and provide feedback on the field visit reports and make sure that all field-related challenges are addressed timely and appropriately</li>
</ul>
<p>Operational and Financial Management</p>
<ul>
<li>Work closely with the finance team to analyze Budget versus Actuals (BvA) and ensure financial compliance and efficient resource utilization.</li>
<li>Coordinate with the operations team to ensure timely procurement and distribution of cartridges, PPE, and other essential items.</li>
<li>Conduct periodic field visits to assess implementation quality and provide on-site support to field teams.</li>
<li>Engage regularly with vendors to troubleshoot technical issues with GeneXpert machines and ensure timely resolution.</li></ul></div><p></p>
<br><div><p>Apply By:</p>
<p>
 </p><p>https://recruiting2.ultipro.com/MER1024MERCY/JobBoard/6d4e8597-fa4e-4ef2-9c2c-5e0602922407/Opportunity/OpportunityDetail?opportunityId=de365ae3-d0e3-4f89-84c7-86cac0a87720</p></div><p></p>

SENIOR PROGRAM MANAGER- CASE FINDING

International Medical Corps

<div>
 <strong>
  JOB SUMMARY:
 </strong>
 As a member of the HQ TU MHPSS Team, provide technical quality oversight and programmatic guidance and support to global and country-level MHPSS activities and programming
 <br/>
 <br/>
 To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:
 <br/>
 <br/>
 <strong>
  Main Tasks And Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Program support:
 </strong>
 Support country teams and provide guidance and oversight in the development and running of culturally appropriate mental health and psychosocial activities, including MH PHC integration, MHPSS case management, Early Childhood Development, Psychological First Aid, designing holistic recreational, vocational and social activities for children and youth targeting refugees and vulnerable populations across the region, peer support programs for people with chronic or severe mental illness, mental health advocacy and other programs in line with global guidelines and IMCs approach.
 <br/>
 <br/>
 <strong>
  Proposal Development:
 </strong>
 Assist country teams in developing further MHPSS programming as appropriate and in the development of project proposals
 <br/>
 <br/>
 <strong>
  Standards and principles:
 </strong>
 Ensure that all MHPSS work is in keeping with IASC guidelines on MHPSS support in emergencies.
 <br/>
 <br/>
 Promote global guidelines such as IASC MHPSS guidelines where appropriate opportunities arise
 <br/>
 <br/>
 Ensure and promote complementary and holistic coordinated community based MHPSS programming compliance with IMC's MHPSS approach and Technical Unit Guidance notes on minimum and comprehensive quality standards for MHPSS programs.
 <br/>
 <br/>
 <strong>
  Crosscutting integration:
 </strong>
 Provide support to country teams based on identified needs and working to ensure IMC holistic and crosscutting approaches across MHPSS, Nutrition, Health, Child Protection and GBV program areas.
 <br/>
 <br/>
 <strong>
  Coordination:
 </strong>
 Support country level coordination WG efforts, promoting IMC's active participation and/or leadership, and contribution to WG advocacy, coordination and mapping activities.
 <br/>
 <br/>
 Support country teams in coordinating activities with relevant Government Authorities, International and National Organizations, advocating for best practices, and partnerships in line with national strategies.
 <br/>
 <br/>
 <strong>
  M&amp;E:
 </strong>
 Develop and employ consistent, standardized tools for monitoring and evaluating processes and outcomes of IMC MHPSS programs across the region, with attention to record of lessons learned through evidence-based practice for the purpose of project replication or expansion.
 <br/>
 <br/>
 Representation and visibility: Represent IMC and its MHPSS programs in relevant national and international conferences and meetings.
 <br/>
 <br/>
 <strong>
  Travel:
 </strong>
 Support teams remotely and in person through frequent field visits
 <br/>
 <br/>
 <strong>
  Reporting:
 </strong>
 Regular reporting and updates to TU Senior Global MHPSS Advisor and regional Senior Director
 <br/>
 <br/>
 Regular contact with Senior Global MHPSS Advisor about planning, methods and tools used, and progress.
 <br/>
 <br/>
 Expected Outputs for each country technical assistance field visit will include:
 <br/>
 <br/>
 Field trip report that includes a situational analysis, program(s) assisted, assistance provided, and recommendations for follow up/improvement.
 <br/>
 <br/>
 Annexes that include all work products including any new or improved MHPSS tools or measures used during the assignment
 <br/>
 <br/>
 Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
 <br/>
 <br/>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Typically a 4-year University degree in related area. Equivalent combination of relevant education and experience may be substituted as appropriate.
  </li>
  <li>
   The qualified candidate will be a mental health professional (psychologist, clinical social worker, psychiatrist, or psychiatric nurse) with professional practice experience in clinical mental health
  </li>
  <li>
   Typically, 10+ year of relevant and progressive experience working in mental health related field, including at least 5+ years' experience in setting up, establishing and running MHPSS programs in humanitarian and low-resource settings
  </li>
  <li>
   In-depth knowledge of global guidelines (e.g. IASC Guidelines on MHPSS In Emergency Settings)
  </li>
  <li>
   Training and capacity building experience
  </li>
  <li>
   Very good ability to mentor, support and motivate others
  </li>
  <li>
   Strong organizational and supervisory skills
  </li>
  <li>
   Strong reporting and writing skills
  </li>
  <li>
   Strong interpersonal skills and the ability to work within different cultural environments
  </li>
  <li>
   Honest, hardworking and a self-motivated
  </li>
  <li>
   Ability to work within a team structure or in isolation, flexible, and can cope with stressful workloads and working with limited resources
  </li>
  <li>
   Ability to travel often and on short notice to project sites
  </li>
  <li>
   An excellent command of verbal and written English
  </li>
 </ul>
</div>


Advisor, Global MHPSS TU, Intl

Save the Children

<div><div><div><div><b>Posted date</b></div> <div>17th October, 2025</div> <div><b>Last date to apply</b></div> <div>27th October, 2025</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Others
</div></div><br>
<div><div><b>Type</b></div> <div>Fixed-Term</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>7 years</div></div></div></div>
<br><p></p><div><div><div><div><div><p><b>CHILD SAFEGUARDING:
</b></p><p><b>Level 3</b>- The role holder will work closely with the Program Operations Manager as well as with the federal and provincial education and other relevant departments and will play an integral part of the delivery of the Climate Smart Education Systems Strategic Capability Initiative, for which Save the Children and UNESCO are Grants Agents, supported by the Global Partnership for Education (GPE). The Manager will coordinate, organize, implement and communicate with relevant departments and ministries working in education and climate change.</p>
<p>
He/she may have regular contact with children and/or young people frequently. She/He is required to have knowhow and act towards ensuring SCIs child safeguarding policy, be engaged in awareness creation for prevention, reporting and responding urgently to issues affecting children.</p></div></div><div><br>
<div>
<p><b>ROLE PURPOSE:</b></p>
<p>
The Manager will work under the supervision of the Program Operations Manager with support from Education Advisor and Climate Advisor, who will provide guidance on coordination, quality delivery, and organizing effective events under the Climate Smart Education initiative. The Manager will support the four Provincial Education Departments to strengthen their capacities for climate-smart education and to document cross-sectoral coordination on climate and environment-related issues and advocate for climate financing.</p>
<p>
The Manager will assist the Program Operations Manager in supporting provincial education departments in designing, implementing, monitoring, evaluating, and reporting on relevant Climate Smart Education initiatives. The role will coordinate the implementation of high-quality Climate Smart Education initiatives at both policy and field levels, ensuring and demonstrating impact for children in emergency and development contexts.</p>
<p>
The Manager will also facilitate documentation of processes, lessons learned, and best practices, and will ensure the use of evidence to inform stronger and more sustainable climate-responsive education programming in Pakistan. Additionally, the Manager will be responsible for budget management, procurement, and event coordination in line with donor and organizational compliance requirements. S/he will also serve as the focal point for internal and external communication and liaison related to the initiative.</p></div></div><div><br>
<div>
<p><b>SCOPE OF ROLE:
</b></p><p><b>Reporting to: </b>Program Operations Manager</p>
<p><b>
Technical Reporting: </b>Education Advisor</p>
<p><b>
Number of direct reports: M</b><b>atrix management and technical oversight of project staff and consultants</b></p>
<p><b>
Budget Holding Responsibilities: </b>Yes, project budget management and regular follow up with partners and consultants and will prepare and manage financial advances and reports under activities directly supported by SCI.</p></div></div><div><br>
<div>
<p><b>KEY ACCOUNTABILITY AREAS:
</b></p><p><b>Planning and Implementation:
</b></p><ul><li>Prepare a detailed activity plan of the project and successful implementation for CSESI interventions in collaboration with Program Operations Manager and relevant departments.</li>
<li>Assist to facilitate joint planning of the CSESI interventions through effective coordination with different directorates under provincial education departments.</li>
<li>Identify the challenges, issues, and bottlenecks in implementation of CSESI activities within the provincial education departments, and support to overcome those in collaboration with the provincial education departments and Education Advisor and Program Operations Manager.</li>
<li>Preparing, reviewing, and tracking budget for program implementation.</li>
<li>Facilitate timely data collection, access and capacity to use climate-related data and integrate it into Education department&rsquo;s monitoring information systems in collaboration with TA Climate Change.</li>
<li>Support with evidence generation and knowledge management for program improvement and better future programming</li>
<li>To identify and document climate smart education initiative achievements/successes, lessons learned, case studies and best practices.</li>
<li>Lead coordination with consultancy firms, ensuring timely, effective, and efficient delivery of consultancy assignments to achieve project objectives under the CSESI project.</li>
</ul>
<p><b>Programme Quality:</b></p>
<ul>
<li>Support that the implementation of the Climate Smart Education initiative is in line with national government and global strategic priorities of SCI</li>
<li>Prepare an action plan for capacity development of provincial education departments on climate smart education in collaboration with provincial education departments. Follow up of the plan and track the progress and report back to the operation manager and education sector.</li>
<li>Follow up with the provincial education departments for documenting the evidence, documentation of lessons and best practices and assist to disseminate widely to raise visibility of the initiative</li>
<li>Work closely with the Climate Change Advisor to ensure that climate resilience, adaptation, and environmental sustainability are effectively integrated across all components of the CSESI project, ensuring technical quality and alignment with organizational climate strategies</li>
<li>Work with the Child Protection Advisor to ensure there is meaningful participation of children and communities in relevant aspects of the Climate Smart Education Interventions.</li>
<li>Work as focal to ensure that the provincial education departments and other key education partners engaged in the program are aware of safeguarding and that children and adults&rsquo; beneficiaries are protected from all forms of abuse perpetuated by staff, partners, and other SCI representatives</li>
</ul>
<p><b>Program Delivery:</b></p>
<ul>
<li>Assist provincial education departments and other stakeholders to develop and follow the Implementation Plan, (ii) monthly and weekly work plans, (iii) Budget advances and (iv) Scope of work for each activity on Climate Smart Education Initiative</li>
<li>Organize and ensure the logistics to execute realistic and appropriate project implementation, procurement, and budget phasing plans for the Climate Smart Education Initiative</li>
<li>Track the project activities budget expenditures and ensure they are following the compliance of donor and SCI.</li>
<li> Analysis and review of monthly Budget vs. Actual and expenditure and provide technical assistance based on needs</li>
<li>Ensure logistic support to host high level donor field visits, document key findings and recommendations and share with key relevant stakeholders.</li>
<li>Support design and implementation of the complaints and feedback mechanisms to promote transparency and accountability system</li>
</ul>
<p><b>Monitoring, Evaluation, Accountability and Learning:</b></p>
<ul>
<li>Actively work with MEAL team to support the provincial education departments to develop SMART indicators for the Climate Smart Education Initiative</li>
<li>Conduct regular monitoring of Climate Smart Education activities including taking corrective action where necessary in collaboration with the Monitoring, Evaluation, Accountability and Learning (MEAL) team</li>
<li>Ensure timely production of activity/events reports as well as monthly reports and project briefs</li>
</ul>
<p><b>Partnerships and coordination:</b></p>
<ul>
<li>Organize and coordinate different meetings between provincial education departments, SCI, UNESCO, and other key ministries such as the Ministry of Climate Change (MoCC) and National Disaster Management Authority (NDMA), as well as provincial departments such as Provincial Disaster Management Authority(PDMA) and Environment Departments to enhance participation, ownership, and sustainability of the project.</li>
<li>To lead the compilation and dissemination of the national Networks and Local Education Groups LEGs minutes, reports and data related to the project.</li>
<li>Work closely with consultants working on generating evidence.</li>
<li>Represent Save the Children in interagency working groups, including meetings, joint monitoring visits, coordination meetings and use information for program quality enhancement.</li>
<li>Liaise closely with other actors in education, child protection, health and nutrition sectors on issues related to climate change.</li>
</ul>
<p><b>Advocacy and Campaigns:</b></p>
<ul>
<li>Actively work with ACCM team to develop messages on climate smart education initiative for mass awareness raising.</li>
<li>Support and coordinate with MEAL and ACCM in identifying and documentation of case studies, success stories and good practices in policy influencing emerging from the project interventions.</li>
</ul>
<p><b>Delegated Budget</b> <b>holding</b></p>
<ul>
<li>Track the monthly BvA and assist to ensure the appropriate expenditures.</li>
<li>Support partners and consultants to timely implement grants and ensure sound and accurate expenditure and reporting.</li></ul></div><br>
</div><br>
<div><div><p><b>BEHAVIOURS (Values in Practice)
</b></p><p><b>Accountability:
</b></p><ul><li>Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</li>
<li>Holds their team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in accordance with the context, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved</li>
</ul>
<p><b>Ambition:
</b></p><ul><li>Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</li>
<li>Widely shares Save the Children&rsquo;s vision, and engages and motivates others future orientated, thinks strategically and on a national and global scale</li>
</ul>
<p><b>Collaboration:
</b></p><ul><li>Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</li>
<li>Values diversity, sees it as a source of competitive strength</li>
<li>Approachable, good listener, easy to talk to</li>
</ul>
<p><b>Creativity:
</b></p><ul><li>Develops and encourages new and innovative solutions</li>
<li>Willing to take disciplined risks</li>
</ul>
<p><b>Integrity:
</b></p><ul><li>Honesty encourages openness and transparency; demonstrates highest levels of integrity</li>
</ul>
<p>The post holder must commit to work in an international agency that promotes diversity, equity and inclusion and fights racism, gender inequality and discrimination in all forms; and to model positive behaviors that demonstrate a commitment to equality and respect to all colleagues, partners, and communities.</p></div></div><div><br>
<div>
<p><b>QUALIFICATIONS AND EXPERIENCE Essential
</b></p><div><ul><li>Master&rsquo;s degree in Project Management/ Public Administration, Education, Environmental Sciences, and any climate related fields</li></ul>
<ul><li>At least 5 &ndash; 7 years&rsquo; experience working in education, policy and planning, advocacy, coordination, and financing</li></ul>
<ul><li>Practical experience working with education and climate change and environmental coordination ministry and provincial education departments and have knowledge of climate finance and green infrastructure preferred.</li></ul>
<ul><li>Proficiency in writing technical and programmatic reports that document program direction and results.</li></ul></div></div></div><br>
<div>
<div><p><b>KEY COMPETENCIES
</b></p><p><b>Technical competencies:
</b></p><ul><li>Data management</li>
<li>Financial management.</li>
<li>Human resource management</li>
<li>Collaboration and networking</li>
<li>Presentation skills</li>
</ul>
<p><b>Generic Competencies:</b></p>
<ul>
<li><b><i>Being the Voice of Children</i></b>: Promotes evidence-based policy and public engagement that includes the voices of children and their communities.</li>
<li><b><i>Advancing Equality &amp; Inclusion</i></b>: Displays a commitment to ensuring everything we do considers the most deprived and marginalized children.</li>
<li><b><i>Building &amp; Strengthening Partnerships</i></b>: Promotes working with diverse partners as critical to delivery.</li>
<li><b><i>Child Rights</i></b><i>: </i>Promotes the rights of children in own work and in work with colleagues and peers.</li></ul></div><br>
</div><br>
<div><div><p><b>Additional Job Responsibilities:</b></p>
<p>
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p></div></div><div><br>
<div>
<p><b>Equal Opportunities:</b></p>
<p>
The role holder is required to carry out the duties in accordance with SCI&rsquo;s global Diversity, Equity and Inclusion and Gender Equality Policies, supported by relevant procedures.</p></div></div><div><br>
<div>
<p><b>Child Safeguarding:
</b></p><p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p></div></div><div><br>
<div>
<p><b>Safeguarding our Staff:
</b></p><p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p></div></div><div><br>
<div>
<p><b>Health and Safety:</b></p>
<p>
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p></div></div><div><br>
<div>
<p><b>Save the Children has zero tolerance towards Sexual Exploitation and Abuse, Fraud, Bribery and Corruption.</b></p>
</div>
</div><br>
</div></div><div><div><p><b>Save the Children holds its Safeguarding principles and policies with high importance and commits to rigorous procedures to ensure all our personnel and programs are safe, particularly for children. All candidates will, therefore, be subject to strict background checks.</b></p>
<p><b>
Qualified candidates from minorities, indigenous groups, women and people with disabilities are highly encouraged to apply.</b></p></div></div></div><p></p>

Project Manager – Climate Smart Education Systems Initiative (CSESI)

HA-Technologies

<p>Company Description:</p><p>HA-Technologies (Private) Limited is an IT organization based in Pakistan, UK, Canada and Australia. For the past 10 years, we have been providing Automation Solutions, Digital Marketing services and IT Consultancy &amp; Trainings to large scale organizations, Private Companies and Government Institutes on the national and international levels. Our expertise includes areas such as Application Development, Enterprise Solutions, Digital Marketing &amp; Media, and more. We are a consultative partner that cares about finding the most suitable solution for your business needs.</p><p>Role Description:</p><p>This is a full-time, on-site role for an HR Intern, located in Islamabad. The selected candidate will be responsible for the following:</p><ul><li>Assist in sourcing and screening candidates through various channels, including job boards, social media platforms, and professional networks.</li><li>Coordinate and schedule interviews, assessments, and other hiring-related activities.</li><li>Participate in the creation and posting of job advertisements to attract qualified candidates.</li><li>Conduct initial phone screenings to assess candidate qualifications and suitability for open positions.</li><li>Support HR team members in the development and implementation of recruitment strategies and initiatives.</li><li>Assist with the preparation of employment offers, onboarding materials, and other hiring-related documentation.</li><li>Provide administrative support as needed, including organizing files, compiling reports, and responding to candidate inquiries.</li></ul><p>Requirements:</p><ul><li>Currently enrolled in a Bachelor's or Master's degree program in Human Resources, Business Administration, or a related field.</li><li>Strong interest in pursuing a career in Human Resources, particularly in recruitment and talent acquisition.</li><li>Excellent communication and interpersonal skills, with the ability to interact professionally with candidates and team members.</li><li>Detail-oriented with strong organizational and multitasking abilities.</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.</li></ul><p>Job Type: Internship<br/>Contract length: 3 months</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

HR Intern

<p>1. Achieving monthly sales targets by finding potential clients.</p><p>2. Ensuring sales with end to end resolution by taking complete ownership for</p><p>the customer in every parked issue.</p><p>3. Providing standard solutions for client&rsquo;s queries.</p><p>4. Maintain excellent customer engagement to boost outstanding customer</p><p>experience.</p><p>5. Maintain customer database and forecast sales for untapped clients.</p><p>Preferred Skills &amp;amp; Requirements:</p><p>1. Minimum bachelor&rsquo;s degree</p><p>2. 1+ year of relevant experience in sales(outbound/Inbound)</p><p>3. Excellent communication, strong Interpersonal &amp;amp; problem-solving skills</p><p>4. Must have call handling experience</p><p>5. Proactive in making good client relationships</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your current &amp; expected salary ?</li><li>How soon can you join if selected ?</li></ul><p>Experience:</p><ul><li>Sales: 1 year (Preferred)</li></ul><p>Location:</p><ul><li>Islamabad (Preferred)</li></ul><p>Work Location: In person</p>

Sales Executive

Anekor Pakistan

<p>We are looking for a <b>Recruitment Officer</b> to join our team in Islamabad. The ideal candidate will have hands-on experience in talent acquisition within the <b>logistics or supply chain industry</b> and a passion for finding the right talent efficiently.</p><p><b>Responsibilities:</b></p><ul><li>Manage end-to-end recruitment &mdash; from sourcing and screening to interviews and selection.</li><li>Develop and maintain a strong pipeline for logistics and related roles.</li><li>Coordinate with department heads to identify hiring needs and job requirements.</li><li>Maintain accurate recruitment records and reports.</li></ul><p><b>Requirements:</b></p><ul><li>Education: Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Experience: Minimum 1 year in recruitment, preferably in the logistics sector.</li><li>Strong sourcing, communication, and coordination skills.</li><li>Ability to work independently and meet deadlines.</li></ul><p><b>Location:</b> Islamabad</p><p><b>Workdays:</b> Monday to Saturday</p><p><b>Timings:</b> 9:00 AM &ndash; 5:00 PM</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Recruitment Officer

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 <br/>
 <br/>
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 <br/>
 <br/>
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 <br/>
 <br/>
 What you&rsquo;ll do as the Customer Success Manager 2:
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
  </li>
  <li>
   Creating quotations, processing sales orders, responding to RFQs.
  </li>
  <li>
   Deal Registrations for major OEMs.
  </li>
  <li>
   Maintaining and updating customer price books.
  </li>
  <li>
   Own overall operational account(s) health
  </li>
  <li>
   Internal reporting to ensure key SLA and metrics are being met.
  </li>
  <li>
   Conduct operationally focused business reviews routinely with Account manager and Client.
  </li>
  <li>
   Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
  </li>
  <li>
   Listen for customer pain points and coordinate the appropriate resources to alleviate.
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Provide quick resolution to client concerns.
  </li>
  <li>
   Coordinate with internal operational teams to minimize risks.
  </li>
  <li>
   Performance Management
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Ensure support consistency across assigned accounts.
  </li>
  <li>
   Measure performance against SLAs
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Own and manage the client operational relationship.
  </li>
  <li>
   Consistent engagement with key operational contacts at the client
  </li>
  <li>
   Understanding of client&rsquo;s needs and Zones operational offerings
  </li>
  <li>
   Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
  </li>
  <li>
   Ensuring any client-related issues are properly addressed to the satisfaction of the client.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
  </li>
  <li>
   Ensure account documentation is up to date and accurate.
  </li>
  <li>
   Identify opportunities for account development.
  </li>
  <li>
   Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
  </li>
  <li>
   Drive account entanglement through the expansion of operational offerings
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
  </li>
  <li>
   Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
  </li>
  <li>
   Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of customer service and/or account management experience
  </li>
  <li>
   Familiarity with order fulfillment, corporate purchasing
  </li>
  <li>
   Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
  </li>
  <li>
   Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Experience presenting to top-tier clients.
  </li>
  <li>
   Ability to work with little or no supervision.
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
 <br/>
 <br/>
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>


Client Success Manager – 2

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