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senior quality assurance specialist

McDermott

<div>Job Overview:
The Senior QHSES Assurance Specialist uses best practices and knowledge of internal or external issues to improve the QHSES Assurance discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the QHSES Assurance discipline. They solve complex problems and use discipline-specific knowledge to improve their products or services. The Senior QHSES Assurance Specialist impacts a range of customer, operational, project, or service activities with the QHSES Assurance team and other related teams and ensures that they work within the appropriate guidelines and policies.</div>
 <div><div>Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
 
 
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.</div></div>
 <div>Key Tasks and Responsibilities:
<ul><li>Support the development and establishment of the new management system
</li><li>Partner with Functional Process Subject Matter Experts to drive major Quality Systems initiatives
</li><li>Identify and work with Quality Directors to resolve complex issues that have implications beyond the functional area
</li><li>QC system attribute for the documents to ensure quality reporting from the system
</li><li>Assist Functional Process Subject Matter Experts in the withdrawal of legacy practices from existing systems
</li><li>Administer training for new team members
</li><li>Participate in the design, implementation, and enforcement of company document templates for the development or revision of all documents
</li><li>Interface with Functional Process Subject Matter Experts and advice on best practices for the creation of documents and organization within the management system
</li><li>Report and status progress as required by the execution plan and requested by Management
</li><li>Demonstrate solid and consistent communication within and across functions, with the ability to persuade staff to change their way of working to incorporate quality management methods
</li><li>Plan, develop, organize, write, and edit engineering and company procedures and other related documents
</li><li>Analyze the documents to maintain the continuity of the style of content
</li><li>Suggest modifications to documents to make them easier to understand
</li><li>Manage updates and revisions to technical literature
</li><li>Perform quality check of documents with an emphasis on sentence structure, grammar, and spelling
</li><li>Prepare and review procedures and work instructions
</li><li>Provide project bids support related to quality upon request
</li><li>Perform audits (internal and external) as per plan monthly &amp; report timely results /reports
</li><li>Oversee the KPI, QI, and Performance Quality process, trend analysis, and initiate ground-level documentation and understanding for benchmarking and lessons learned within the operating units Analyze trends and measured data to assist in setting targets, future planning, and establishing action plans for improvement and effective follow-up to verify compliance
</li><li>Lead and perform RCA for quality-related issues</li></ul></div>
 <div>Essential Qualifications and Education:
<ul><li>Bachelor&rsquo;s Degree in a relevant field of study
</li><li>8+ years of relative industry experience related to EPC construction or fabrication
</li><li>Ability to work as a team member as well as act as a team leader
</li><li>Ability to understand and positively respond to organizational demands in a continuously changing business environment
</li><li>Demonstrate strong decision-making skills
</li><li>Strong analytical and organizational skills for evaluating trending data
</li><li>Must have strong interpersonal skills to work with other departments in a tactful and effective manner
</li><li>Communication and presentation skills, both written and spoken
</li><li>Computer literate in Microsoft programs: Word, Visio, PowerPoint, and Excel
</li><li>Strong attention to detail
</li><li>Skilled at prioritization and multi-tasking
</li><li>Able to write in explanatory and procedural styles for multiple audiences
</li><li>Document Management is a plus
</li><li>Competent in dealing with a variety of variables in situations where only limited standardization may exist
</li><li>Possesses a strong understanding of Lean/Continuous Improvement concepts, principles, and practice
</li><li>ISO9001, AS9100, AS9110, or other globally recognized Quality Management Systems Internal Auditor training preferred
</li><li>Translate concepts and information into simplified written and visual instruction or training material. Uses stakeholder feedback to modify and improve solutions
</li>Strong ability to communicate at all levels within the organization and the ability to summarize and explain complex technical situations 
<li>
</li></ul>#LI-JG2</div>

Senior QHSES Assurance Specialist (Procurement Quality - Mechanical)

Stantec

<div>Requisition Number: 24494BR
Description:
We are seeking a highly experienced Digital Delivery Manager to lead, govern, and advance Digital Design delivery across our Buildings Design business.
This senior role will be responsible for setting and implementing digital delivery strategies, improving multidisciplinary design workflows, and embedding current and emerging technologies across Architecture, Engineering, Project Delivery and Design Management teams.
The successful candidate will combine deep technical knowledge of BIM, Revit-based Delivery, Parametric Design, Design Automation, Digital Twins, and Data-Led Workflows with the leadership capability to drive adoption across a consulting engineering environment
Key Responsibilities:
 Lead the digital delivery strategy for Buildings Design projects, ensuring consistent, efficient, and high-quality delivery across multidisciplinary teams.
 Assist/Input into the production, oversee the implementation, and ensure maintenance of BIM execution plans, digital delivery standards, model production protocols, information management workflows, and quality assurance procedures.
 Champion ISO 19650-aligned information management, Common Data Environment governance, model federation, clash detection, issue management, data validation, and structured digital handover processes.
 Provide leadership to the BIM Managers for Revit-based design delivery across architectural, structural, mechanical, electrical, public health, and specialist design disciplines.
 Drive the adoption of parametric and computational design workflows using tools such as Rhino, Grasshopper, Dynamo, Python, and related scripting or visual programming environments.
 Identify opportunities to convert analogue or repetitive design, checking, reporting, and coordination processes into automated digital workflows.
 Lead the implementation of design automation tools that improve productivity, reduce rework, enhance quality, and support more consistent design outcomes.
 Guide project teams in the development and implementation of Digital Twin strategies, including asset data structuring, model readiness, operational data requirements, and lifecycle information handover.
 Evaluate and integrate emerging digital delivery technologies, including AI-assisted design workflows, model checking platforms, automated reporting tools, data dashboards, reality capture, cloud collaboration platforms, and Digital Twin environments.
 Work closely with design directors, project managers, discipline leads, BIM managers, and delivery teams to align digital solutions with business objectives and project requirements.
 Establish training, mentoring, and upskilling programmes to improve digital capability across design teams.
 Act as the senior digital delivery point of contact for clients, partners, subconsultants, contractors, and internal leadership teams.
 Ensure any new protocols align with the wider Stantec Group policies and procedures.
 Engage with Global initiatives for standardisation of Stantec workflows and standards, representing Buildings Middle East.
Qualifications:
 Bachelor&rsquo;s degree in Architecture, Engineering, Construction Management, Computational Design, Digital Design, or a related built environment discipline.
 Professional certifications in BIM, Digital Delivery, Information Management, or relevant software platforms are highly desirable.
 Autodesk Certified Professional, Revit certification, Computational Design training, or equivalent technical credentials would be advantageous.
 Minimum 10&ndash;15 years of progressive experience in BIM, digital delivery, design technology, or related roles within an engineering consultancy, architecture practice, multidisciplinary design firm, or major built environment organisation.
 At least 5 years in a leadership role managing BIM, digital delivery, computational design, automation, or information management teams driving adoption and transformational change at a regional business level.
 Proven experience delivering complex Buildings Design projects across multiple disciplines and project stages, from concept design through detailed design, tender, construction support, and handover.
 Demonstrated experience developing and implementing BIM standards, digital delivery frameworks, automation strategies, and project-specific digital execution plans.
 Strong understanding of engineering consultancy workflows, design coordination requirements, project delivery governance, and client-facing delivery expectations.
Technical Knowledge and Software Requirements:
 Advanced knowledge of BIM authoring and coordination tools, particularly Autodesk Revit, Navisworks, Autodesk Construction Cloud, BIM 360, BIM Collaborate Pro, and related Autodesk ecosystem tools.
 Strong working knowledge of model federation, clash detection, issue tracking, model auditing, information exchange, and digital QA/QC workflows.
 Advanced understanding of parametric and computational design platforms such as Rhino, Grasshopper, Dynamo, and associated plug-ins or scripting environments.
 Knowledge of design automation approaches using Dynamo, Grasshopper, Python, C#, APIs, custom Revit add-ins, Rhino.Inside.Revit, Speckle, Power Automate, Power BI, and other workflow automation platforms.
 Familiarity with Digital Twin development and implementation, including asset information requirements, data schemas, model classification, IoT integration concepts, operational readiness, and integration with facilities management or asset management systems.
 Experience with Common Data Environments and collaboration platforms such as Autodesk Construction Cloud, ProjectWise, Trimble Connect, BIMcollab, Revizto, SharePoint, and similar project delivery environments.
 Awareness of current and emerging tools for reality capture, laser scanning, photogrammetry, AI-assisted model checking, generative design, automated code checking, data dashboards, and model-based reporting.
 Strong understanding of ISO 19650 principles, BIM Execution Plans, Exchange Information Requirements, Asset Information Requirements, naming conventions, classification systems, and information delivery milestones.
Design Automation and Innovation Competencies:
 Ability to identify repetitive design, documentation, checking, scheduling, quantity extraction, reporting, and coordination tasks that can be automated.
 Experience developing or leading automation workflows that improve speed, accuracy, consistency, and design quality.
 Ability to translate analogue processes, spreadsheet-based tools, manual checking routines, and discipline-specific workflows into scalable automated solutions.
 Strong understanding of data-driven design, computational logic, interoperability, open data exchange, and integration between modelling, analysis, reporting, and project controls systems.
 Ability to evaluate new technology against business value, project needs, user adoption, risk, cost, and measurable productivity benefits.
Preferred Specifications:
Leadership and Business Competencies
 Strong leadership capability with experience managing, mentoring, and developing BIM, digital delivery, and design technology teams.
 Excellent communication skills with the ability to engage senior leadership, clients, project managers, discipline leads, and technical production teams.
 Commercial awareness and the ability to link digital delivery improvements to productivity, quality, risk reduction, margin protection, and improved project outcomes.
 Ability to influence change and drive digital adoption across multidisciplinary teams with varying levels of digital maturity.
 Strong project governance mindset, including planning, workload management, delivery assurance, risk management, and quality control.
 Ability to prepare digital delivery strategies, implementation roadmaps, business cases, training plans, technical standards, and performance dashboards.
 Collaborative, proactive, and solutions-focused approach with a commitment to continuous improvement and innovation.
About Stantec:
We&rsquo;re active members of the communities we serve. That&rsquo;s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.
The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!
Work Location(s):United Arab Emirates-Dubai
Employment Type: Full-Time
Job Type: Regular
Job Category: Engineering Other, Internet/WWW, Technology</div>

Digital Delivery Manager – Buildings Design Delivery

Sedgwick

<div>By joining Sedgwick, you'll be part of something truly meaningful. It&rsquo;s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there&rsquo;s no limit to what you can achieve.
Complex Liability Adjuster
<h3 class="jobSectionHeader">Job Location : UAE
</h3><h3 class="jobSectionHeader">Job Type : Permanent
</h3><h3 class="jobSectionHeader">Remuneration: Competitive salary taking into account skills, experience and qualifications
</h3><h1 class="jobSectionHeader">Lead Complex Liability and Personal Injury Claims Across the Middle East with Our Global Specialty Team.
</h1>Join our Global Specialty team as a Complex Liability professional, supporting the delivery of complex liability and personal injury claims across the Middle East region. This highly visible role combines technical expertise, strategic client engagement, and leadership, working closely with insurers, brokers, legal professionals, and corporate clients on high-value and technically challenging matters.
You will bring at least 10 years of experience from a legal and/or insurance background, with strong knowledge of personal injury claims, liability protocols, and specialist areas such as Professional Indemnity, Product Liability, and Medical Malpractice. An LLB qualification is preferable, with ACII, ACILA, or equivalent professional qualifications highly desirable.
The role requires regular travel across the region for client meetings, site visits, and stakeholder engagement, making strong communication skills and commercial acumen essential. Previous Middle East experience and Arabic language skills would be advantageous but are not essential.
This is an outstanding opportunity to play a key role in the growth and success of a leading Global Specialty practice while working on some of the region's most complex and rewarding claims.
<h1 class="jobSectionHeader">The skills you will have when you apply:
</h1><ul><li>Senior-Level Expertise &ndash; Proven experience operating at Director, Associate Director, or equivalent senior leadership level within the insurance and/or legal sectors.
</li><li>Industry Background &ndash; Minimum 10 years&rsquo; experience within insurance, legal services, claims management, or a related field.
</li><li>Legal Qualification &ndash; LLB qualified, with a strong understanding of liability, litigation, and claims handling principles.
</li><li>Professional Accreditation &ndash; ACII, ACILA, or equivalent professional qualifications preferred.
</li><li>Personal Injury Knowledge &ndash; Extensive experience managing personal injury claims and applying relevant claims protocols.
</li><li>Specialist Claims Expertise &ndash; Strong technical knowledge of Complex Casualty, Professional Indemnity, Product Liability, Medical Malpractice, and related specialty risks.
</li><li>Stakeholder Management &ndash; Demonstrated ability to build trusted relationships with insurers, brokers, legal professionals, corporate clients, and other key stakeholders.
</li><li>Client-Facing Skills &ndash; Confident representing the business at client meetings, site visits, and industry engagements across the Middle East region.
</li><li>Technical Leadership &ndash; Ability to provide expert guidance, oversight, and strategic direction on complex and high-value claims.
</li><li>Commercial Acumen &ndash; Strong understanding of client needs, market dynamics, and business development opportunities within the specialty claims sector.
</li><li>Communication Skills &ndash; Excellent written and verbal communication skills in English, with the ability to influence and engage senior stakeholders.
</li><li>Regional Mobility &ndash; Willingness and ability to travel regularly throughout the Middle East to support clients and operational requirements.
</li><li>Middle East Experience (Desirable) &ndash; Previous experience working within Middle Eastern insurance, legal, or claims environments.
</li><li>A rabic Language Skills (Desirable) &ndash; Ability to communicate in Arabic would be advantageous but is not essential.
</li></ul><h1 class="jobSectionHeader">What we&rsquo;ll give you for this role:
</h1>Remuneration &amp; more
<ul><li>Competitive salary taking into account skills, experience and qualifications
</li><li>Gratuity
</li><li>Holiday allowance of 25 days plus bank holidays
</li><li>Flexible working from our office or your home
</li><li>Housing allowance
</li><li>Travel allowance
</li></ul>Health &amp; support
<ul><li>Private healthcare plan (including pre-existing conditions)
</li><li>Life assurance
</li><li>Employee assistance programme for employee wellbeing
</li><li>Group Income Protection
</li></ul>Other benefits
<ul><li>Voluntary benefits &ndash; dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
</li><li>Discounts on various products and services
</li></ul><h1 class="jobSectionHeader">This isn't just a position, it's a pivotal role in shaping our industry 
</h1>At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. 
Together, we're not only reshaping the insurance landscape, we&rsquo;re building a legacy of talent. Come and be a catalyst for change within our industry. 
<h1 class="jobSectionHeader">Next steps for you:
</h1>Think we'd be a great match? Apply now &ndash; we want to hear from you. 
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. 
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-HYBRID</div>

Complex Liability Adjuster

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:<div>
Parsons is seeking an experienced Senior MEP &amp; Systems Manager - Sports &amp; Events Facilities to lead the planning, design management, technical coordination, installation oversight, testing &amp; commissioning, and handover of all MEP and specialist stadium systems associated with major sports and entertainment venue developments.
The role is responsible for managing all building services, utilities, and specialist venue systems throughout the project lifecycle, ensuring integration across design, construction, operational readiness, and handover activities. The position will serve as the technical lead for MEP and specialist systems coordination between the Project Management Team, Lead Design Consultant, contractors, specialist vendors, operators, and stakeholders.
The Senior MEP &amp; Systems Manager shall ensure that all systems are designed, installed, tested, commissioned, and handed over in accordance with project requirements, operational needs, safety standards, and international best practices applicable to world-class sports and entertainment venues.
Key Responsibilities<ul><li>
Lead all MEP and specialist systems delivery activities throughout design, procurement, construction, testing &amp; commissioning, and handover.</li><li>
Manage the interface between the Lead Design Consultant, contractors, specialist suppliers, operators, and project stakeholders for all MEP and venue systems.</li><li>
Oversee the review and coordination of MEP and specialist systems design submissions.</li><li>
Ensure integration and coordination between architectural, structural, MEP, ICT, security, and venue technology disciplines.</li><li>
Lead technical reviews, design workshops, constructability reviews, and value engineering exercises related to MEP and specialist systems.</li><li>
Monitor design and construction progress to ensure compliance with project schedule, quality, and performance requirements.</li><li>
Manage installation, testing, commissioning, and system integration activities.</li><li>
Review technical submissions, shop drawings, material approvals, and contractor method statements.</li><li>
Ensure all MEP and specialist systems comply with applicable codes, standards, authority requirements, and project specifications.</li><li>
Lead technical issue resolution and manage design changes affecting building services and specialist systems.</li><li>
Support procurement and tender evaluations for specialist systems and equipment packages.</li><li>
Coordinate operational readiness activities and ensure successful system demonstrations, testing, training, and handover.</li></ul>
MEP Systems Oversight
The role shall oversee the delivery and integration of:<ul><li>
HVAC and environmental control systems.</li><li>
Electrical distribution systems.</li><li>
Emergency power generation systems.</li><li>
Lighting and sports lighting systems.</li><li>
Water supply, drainage, and plumbing systems.</li><li>
Fire protection and life safety systems.</li><li>
Building Management Systems (BMS).</li><li>
Energy monitoring and sustainability systems.</li><li>
Utility and infrastructure connections.</li></ul>
Specialist Sports/ Events Systems Oversight
The role shall oversee the delivery and integration of:<ul><li>
Venue ICT and telecommunications systems.</li><li>
Structured cabling systems.</li><li>
Security and access control systems.</li><li>
CCTV and video surveillance systems.</li><li>
Public address and voice alarm systems.</li><li>
Audio-visual systems.</li><li>
Broadcast and media infrastructure.</li><li>
Distributed antenna systems (DAS).</li><li>
Wi-Fi and spectator connectivity systems.</li><li>
Large-format digital displays and scoreboards.</li><li>
Timing, scoring, and event management systems.</li><li>
Integrated command and control center systems.</li><li>
Crowd management and security screening systems.</li><li>
Specialist event and venue operational systems.</li></ul>
What Required Skills You&rsquo;ll Bring<ul><li>
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or a related discipline.</li><li>
Master's Degree preferred.</li><li>
Chartered Engineer, Professional Engineer, CIBSE, ASHRAE, or equivalent professional accreditation preferred.</li><li>
Minimum 15 years of experience in MEP engineering, systems integration, technical management, or project delivery.</li><li>
Minimum 7 years in a senior MEP or building services management role on major developments.</li><li>
Demonstrated experience delivering MEP systems for large and complex developments.</li><li>
Experience managing specialist technology and venue systems on sports, entertainment, aviation, transportation, hospitality, or public assembly facilities.</li><li>
Strong understanding of stadium operational requirements and event-day functionality.</li><li>
Extensive experience in testing, commissioning, integrated systems testing, operational readiness, and handover processes.</li><li>
Proven ability to manage multidisciplinary consultants, contractors, specialist vendors, and operators.</li><li>
Strong knowledge of international building codes, life safety requirements, and industry best practices.</li><li>
Excellent communication, coordination, and stakeholder management skills.</li></ul></div>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Senior MEP & Systems Manager - Sports & Events Facilities

Wotek FZE

Company: Wotek FZE Dubai &ndash; UAE.Industry: Industrial Laundry, Kitchen and BoilersPosition: Graduate Engineer Trainee (Mechanical / Electrical / Mechatronics)Department: Service Department (Hotel &amp; Hospitality Engineering Division)Location: Dubai, UAE (Head Office)About the role: The Graduate Engineer Trainee will join our Service Department (Hotel &amp; Hospitality Engineering Division) and follow a structured, on-the-job development path. Trainees will spend significant time in the field alongside experienced engineers and technicians, gaining practical, hands-on knowledge of equipment installation, commissioning, maintenance, and repair. Over time, trainees are expected to grow into subject-matter experts in one or more of our core areas: commercial laundry, commercial kitchen, and industrial boiler systems. This role is ideal for a motivated graduate who is genuinely willing to work in the field, get hands-on, and invest in building long-term technical expertise.Key Responsibilities- Work in the field alongside senior engineers and technicians to learn installation, commissioning, servicing, and repair of laundry, kitchen, and industrial boiler equipment.- Assist in diagnosing mechanical, electrical, and control-system faults and in carrying out preventive and breakdown maintenance.- Study equipment manuals, wiring diagrams, and technical documentation to build product and system knowledge.- Support planned maintenance (PPM) and Annual Maintenance Contract (AMC) activities under supervision.- Prepare and maintain service reports, job cards, and documentation accurately.- Gradually take on increasing technical responsibility as competence develops.- Follow all health, safety, and quality procedures on every site.- Represent Wotek professionally in front of clients.Qualifications &amp; Requirements- Bachelor's Degree / Diploma in Mechanical, Electrical, or Mechatronics Engineering.- Fresh graduates are welcome; 0&ndash;2 years of experience. No prior industry experience required.- Genuine willingness to work in the field and perform hands-on technical work &mdash; this is not an office-only role.- Strong desire to learn and develop into a specialist in laundry, kitchen, and/or industrial boiler equipment.- Basic understanding of mechanical and electrical principles; ability to read technical drawings is an advantage.- Good communication skills in English; Arabic and/or Hindi is an advantage.Skills &amp; Attributes- Eager, proactive, and hardworking with a strong learning attitude.- Practical, hands-on aptitude and problem-solving mindset.- Reliable, disciplined, and professional.- Team player, comfortable working across different sites and conditions.- Physically fit and willing to travel to client locations.What We Offer- Structured on-the-job training and mentorship from experienced engineers.- A clear path to develop into a specialist / senior engineer role.- Exposure to leading equipment brands and premium hospitality and industrial clients.- Competitive trainee package with benefits as per UAE labour law.Application Question(s):<ul><li>Are you a Fresher?</li><li>Are you an engineering Graduate in Electrical /Mechanical/Mechatronics field?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Graduate Engineer Trainee

<div>
 
 
 Call Center Quality Assurance (QA) Executive
 
 
 
 
 
 <ul>
 <li>
 
 Location: UAE
 
 </li>
 <li>
 
 Salary: AED 6,500 (All-Inclusive)
 
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
 
 
 
 
 
 Score interactions using approved quality assurance scorecards and document evaluation results accurately.
 
 
 
 
 
 Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
 
 
 
 
 
 Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
 
 
 
 
 
 Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
 
 
 
 
 
 Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
 
 
 
 
 
 Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
 
 
 
 
 
 Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
 
 
 
 
 
 Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
 
 
 
 
 
 Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 
 
 
 
 
 1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
 
 
 
 
 
 Experience using quality monitoring tools and scorecards is an advantage.
 
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 Strong attention to detail and analytical skills.
 
 
 
 
 
 Excellent verbal and written communication skills in English (Arabic is an advantage).
 
 
 
 
 
 Good coaching and feedback delivery skills.
 
 
 
 
 
 Strong understanding of call center quality standards and customer service best practices.
 
 
 
 
 
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 
 
 
 
 
 Ability to identify trends and recommend process improvements.
 
 
 
 
 
 Strong organizational and time management skills.
 
 
 
 
 
 Ability to work collaboratively in a fast-paced environment.
 
 
 
 
 
 
 Salary: AED 6,500 (All-Inclusive)
 
 
</div>

Call Center Quality Assurance (QA) Executive

Piaget

<div>
 YOUR MISSION: Perform clerical duties, such as document processing, record keeping, and report compilation. Receive, classify, reconcile, consolidate, and/or summarize documents and information. Maintain record of documents processed and control to ensure completion. Compile regular and special reports, drawing data from a variety of sources within and outside the department. Contact customers, suppliers, or organization employees outside the immediate work area to exchange information. At more senior levels, supervise and coordinate the work of other clerks. HOW WILL YOU MAKE AN IMPACT?
 
 
 <ul>
 <li>
 Plan, organize, and coordinate transversal HR projects, ensuring alignment with costs, quality, and time constraints.
 </li>
 <li>
 Manage the production of detailed project and workstream plans, identifying all necessary activities and resources to achieve project objectives in compliance with the organization's project management framework.
 </li>
 <li>
 Lead the delivery of comprehensive information gathering, analysis, and stakeholder consultation activities, specifying and negotiating project deliverables.
 </li>
 <li>
 Develop and execute stakeholder engagement strategies to foster effective working relationships and address stakeholder needs and concerns.
 </li>
 <li>
 Identify, elicit, and analyze project requirements, ensuring their completion and alignment, and manage these requirements throughout the project lifecycle.
 </li>
 <li>
 Evaluate and address project risks, issues, dependencies, and constraints, escalating as needed and implementing solutions to mitigate concerns.
 </li>
 <li>
 Prepare and present project review reports and presentations, including key information, commentary, and recommendations for stakeholder evaluation and decision-making.
 </li>
 <li>
 Lead and mentor a small- to medium-sized project team, communicating project vision and outcomes, coordinating team actions, and facilitating team development through training and coaching.
 </li>
 <li>
 Implement innovative processes to improve existing operations and ensure continuous improvement.
 </li>
 <li>
 Manage project resources, proactively controlling costs, providing forecasts, and presenting variances with explanations at review points.
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 Develop and approve short- to medium-term work schedules to meet planned commitments, including managing overtime and additional resources.
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 Organize and prepare complex documents using various applications, and gather and summarize data for special reports.
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 Provide documentation and training for successful transition to business as usual, and record lessons learned for future projects.
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 Conduct and facilitate assurance reviews, addressing any issues identified to ensure project delivery according to time, budget, and quality standards.
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 Participate in professional development activities, maintain external professional accreditation, and stay informed on technology, regulations, and industry best practices. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Upper Secondary School Basic experience of simple office / operational systems.
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CS & Operations Coordinator (UAE National)

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