civil site engineer

project engineer

senior architect

site engineer

senior project engineer

senior security engineer

help AG

<div>Help AG is looking for a highly skilled Senior Security Engineer - IAM (Broadcom IGA) with strong expertise in CA Identity Suite (IDM), SiteMinder SSO, and Risk Authentication to manage and enhance enterprise identity and access management solutions. The ideal candidate will be responsible for designing, implementing, and supporting secure authentication mechanisms while ensuring high availability and compliance across environments. 
Responsibilities 
<ul><li>
Act as SME for CA Identity Suite (IDM), SiteMinder SSO, and Risk Authentication.</li><li>
Design, deploy, configure, and maintain IAM infrastructure and authentication systems.</li><li>
Implement and manage SSO integrations with enterprise and web applications.</li><li>
Configure and manage MFA, federation (SAML/OAuth/OIDC), and adaptive authentication policies.</li><li>
Troubleshoot IAM components including policy servers, web agents, federation services, and connectors.</li><li>
Manage user lifecycle processes including provisioning, de-provisioning, and role-based access control (RBAC).</li><li>
Ensure high availability, performance tuning, and capacity planning of IAM systems.</li><li>
Perform log analysis, monitoring, and proactive issue identification.</li><li>
Provide L2/L3 operational support, including incident management, root cause analysis, and SLA adherence.</li><li>
Collaborate with application, infrastructure, and security teams for seamless IAM integration.</li><li>
Support security audits, compliance requirements, and access governance activities.</li><li>
Maintain technical documentation, SOPs, and knowledge base articles.</li><li>
Participate in change management and release processes.</li><li>
Continuously evaluate and improve IAM processes, security posture, and system efficiency.</li></ul>
Qualifications &amp; Skills<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Minimum 7 years of experience in IAM or cybersecurity engineering roles.</li><li>
Strong hands-on experience with:<ul><li>
CA Identity Suite (IDM)</li><li>
CA SiteMinder (SSO)</li><li>
CA Risk Authentication</li></ul></li><li>
Solid understanding of IAM concepts: SSO, MFA, Federation (SAML, OAuth, OIDC), RBAC.</li><li>
Hands-on experience with Linux administration (RHEL/CentOS) including installation, configuration, and troubleshooting.</li><li>
Strong knowledge of Directory Services (LDAP / Active Directory integration).</li><li>
Experience integrating enterprise/web applications with IAM platforms.</li><li>
Good understanding of web/application security and authentication mechanisms.</li><li>
Experience in production support environments with exposure to ITIL processes (incident, problem, change management).</li><li>
Strong troubleshooting, analytical, and problem-solving skills.</li><li>
Ability to work in customer-facing, SLA-driven environments.</li></ul><ul><li>
Experience with Symantec Endpoint Security, Symantec DLP, Tripwire FIM.</li><li>
Relevant certifications in IAM or security (preferred but not mandatory).</li></ul><ul><li>
Self-motivated with a professional attitude.</li><li>
Strong communication and stakeholder management skills.</li><li>
Ability to handle technical conflicts and complex integration challenges.</li><li>
Well-organized, detail-oriented, and capable of making informed decisions.</li><li>
Strong documentation and reporting skills.</li></ul>
Benefits: 
<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flight tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us: 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Senior Security Engineer - IAM (Broadcom IGA)

VaporVM

<div><div><div>Date Posted:</div>
16 April, 2026</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div><h3 class="jobSectionHeader">Job Summary</h3>

We are seeking a highly skilled Senior Cloud Security &amp; DevOps Engineer with extensive experience in designing, implementing, and securing scalable cloud infrastructures. The ideal candidate will have strong expertise in AWS cloud environments, DevSecOps practices, automation, and security engineering, with a proven track record of building resilient, compliant, and automated systems.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Design, implement, and manage secure cloud architectures across AWS environments.</li>
<li>Lead DevSecOps initiatives, integrating security across CI/CD pipelines and development workflows.</li>
<li>Architect and deploy automated security solutions (SOAR, SIEM integrations) for threat detection and remediation.</li>
<li>Manage IAM, PAM, and identity federation systems including AWS IAM Identity Center and third-party IdPs.</li>
<li>Develop and maintain Infrastructure as Code (IaC) using Terraform, CloudFormation, and Ansible.</li>
<li>Build and optimize CI/CD pipelines using tools such as GitLab CI/CD and Jenkins.</li>
<li>Implement incident response frameworks and automate remediation workflows using AWS services (Lambda, Step Functions).</li>
<li>Ensure cloud compliance and governance aligned with standards such as NIST, CIS, and FedRAMP.</li>
<li>Manage and secure containerized environments (Docker, Kubernetes, EKS).</li>
<li>Oversee vulnerability management and endpoint security using tools like CrowdStrike, Qualys, Wiz, etc.</li>
<li>Design and implement disaster recovery and business continuity strategies across multi-region architectures.</li>
<li>Monitor systems using observability tools like Splunk, Prometheus, Grafana, and Datadog.</li>
<li>Secure networking architecture including VPCs, VPNs, Transit Gateway, and PrivateLink.</li>
<li>Automate operational and security processes using Python, Bash, and PowerShell scripting.</li>
<li>Conduct security assessments, audits, and risk mitigation strategies.</li>
<li>Mentor junior engineers and collaborate cross-functionally with DevOps, Security, and Engineering teams.</li>
</ul><h3 class="jobSectionHeader">Required Skills &amp; Expertise</h3>
<h3 class="jobSectionHeader">Cloud &amp; DevOps</h3>
<ul><li>Strong hands-on experience with AWS (core services, security, networking, compute)</li>
<li>Experience with Azure and/or multi-cloud environments is a plus</li>
<li>Expertise in CI/CD, GitOps, and automation pipelines</li>
</ul><h3 class="jobSectionHeader">Security</h3>
<ul><li>Strong understanding of cloud security frameworks and best practices</li>
<li>Hands-on experience with SIEM (Splunk), SOAR, EDR, CSPM tools</li>
<li>Knowledge of IAM, encryption (KMS), secrets management, and network security</li>
</ul><h3 class="jobSectionHeader">Infrastructure &amp; Automation</h3>
<ul><li>Proficiency in Terraform, CloudFormation, Ansible</li>
<li>Experience with containerization &amp; orchestration (Docker, Kubernetes, EKS)</li>
<li>Strong scripting skills (Python, Bash, PowerShell)</li>
</ul><h3 class="jobSectionHeader">Monitoring &amp; Operations</h3>
<ul><li>Experience with logging, monitoring, and alerting systems</li>
<li>Strong troubleshooting and incident response capabilities</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>AWS Certified Solutions Architect &ndash; Professional</li>
<li>AWS Certified Security &ndash; Specialty</li>
<li>Experience with FedRAMP, NIST, CIS compliance frameworks</li>
<li>Exposure to AI/ML security practices is an advantage</li></ul></div></div>

Senior Cloud Security Engineer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation were always at the forefront pushing boundaries. We are on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology as a Senior CyberSecurity Technical Engineer - Privilege Access Management (PAM).
Join our CyberSecurity team where we ensure a world class CyberSecurity organisation based on the key principles of People, Process and Technology underpinned with executive endorsement of a multi-year strategy to continuously improve and develop. The team protects our digital assets by monitoring for threats, responding to incidents, managing vulnerabilities, and ensuring compliance with security policies and regulations. If you are passionate about CyberSecurity, we invite you to apply to play a crucial role in shaping the future of our technology initiatives at Emirates Group.
As Senior CyberSecurity Technical Engineer, you will build, manage and operate security technologies in compliance to corporate policy and standards. Ensure security designs meet business requirements and address risk.
In this role you will:
<ul><li>Lead the discovery projects and build high level designs to accomplish business needs while prioritizing cyber risk reduction.
</li><li>Manage the cybersecurity technology lifecycle from conception to service operation.
</li><li>Make design decisions aligning to security principles. Coordinate with internal teams to build support for design decisions and favorable risk reduction outcomes.
</li><li>Build technical documentation for cybersecurity technology designs, operations and support the creation of associated security technology standards.
</li><li>Facilitate the ongoing review of cybersecurity technology designs and alignment to industry best practices.
</li><li>Support the diagnosis and resolution of cybersecurity technology issues as a subject matter expert.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Degree or Honours (12+3 or equivalent) in Information Technology or a related field.
</li><li>Relevant professional certifications (considered a bonus), including CISSP, CISM, CRISC, or specialised credentials in AI or blockchain security.
</li><li>5+ Years of experience in cybersecurity, with a focus on emerging technologies, governance, and risk management.
</li><li>Proven hands-on experience deploying and managing enterprise-scale PAM platforms across hybrid and cloud environments, with end-to-end accountability of engineering activity
</li><li>Demonstrated expertise in endpoint privilege management, including the design and deployment of least-privilege controls across Windows, macOS, and cloud-managed endpoints
</li><li>Solid grounding in zero-trust architecture principles, with practical application of least-privilege models and just-in-time access frameworks in complex enterprise environments
</li><li>Proficient in integrating PAM platforms with adjacent security and IT tooling, including SIEM, ITSM, directory services (LDAP/AD), MFA solutions, and endpoint management platforms
</li><li>Strong command of privileged access security fundamentals, including credential vaulting, session isolation, dual control, and break-glass access procedures
</li><li>Working knowledge of Microsoft identity technologies, including Entra ID and ADCS, alongside federation protocols such as SAML and OIDC as they apply to privileged identity workflows
</li><li>Hands-on troubleshooting capability across enterprise authentication protocols including Kerberos, NTLM, LDAP, RADIUS, and certificate-based authentication
</li><li>Proficient in scripting and automation using PowerShell, Python, or REST APIs to support operational efficiency, diagnostics, and repeatable deployment tasks
</li></ul>Leadership Role: No
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Senior CyberSecurity Technical Engineer

Teckpark Digital Media Solutions

A Fire Equipment Maintenance Company requires a Senior Maintenance Engineer, Minimum of 7+ years&rsquo; experience in a service company or similar role, Fluency in written and spoken English and he must have the Ability to deliver under pressure, effectively prioritize and multitask.Requirements:Education: Bachelor's in Mechanical Engineering Or Electrical/Electronics Engineering is preferred.<ul><li>Experience: minimum 7+ years of experience in UAE( similar Field).</li><li>Plus Factors: Fire Alarm/fire Fighting Experience</li><li>UAE Driving Licence - Important</li><li>Must Know English &amp; Must be in UAE.</li></ul>Applicant that can join immediately can apply.Job Types: Full-time, PermanentPay: From AED6,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Fire Systems Project: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Senior Maintenance Engineer

Decima International

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula: Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards. Position Details Title: Senior Risk Engineer Location: Dubai, UAE (Onsite) Employment Type: Full-time About Decima International Decima International is a leading professional services firm specializing in project management, planning, and advisory services for complex, large-scale developments. We partner with some of the world's most prominent organizations&mdash;particularly in the technology and infrastructure sectors&mdash;to deliver high-impact projects with precision and excellence. Our team thrives on innovation, collaboration, and a commitment to driving results in fast-paced, high-performance environments. If you are seeking a rewarding career within a dynamic and professional environment, Decima International offers strong opportunities for growth, exposure, and development. Role Overview We are seeking an experienced and results-driven Senior Risk Engineer to join our Project Management Consultancy (PMC) team, supporting hyperscale data center programs across the GCC region, with a primary focus on KSA and UAE markets. This role sits at the intersection of complex infrastructure delivery and enterprise risk management, supporting clients from early-stage planning through to commissioning. The ideal candidate will bring deep expertise in risk management frameworks, various delivery environments, and a strong understanding of hyperscaler requirements and data center construction complexities. Familiarity with GCC regulatory landscape is highly valued. Location: Dubai, UAE Key Responsibilities Develop, implement, and maintain a comprehensive Risk Management Framework (RMF) for hyperscale data center programs, aligned with PMC delivery requirements and client expectations. Lead risk identification workshops with Stakeholders, facilitate structured risk registers and maintain live risk logs throughout all project phases. Conduct quantitative and qualitative risk assessments (Monte Carlo simulations, FMEA, risk scoring matrices) for schedule, cost, and technical risks across the assigned project(s). Develop and track risk mitigation plans, monitor residual risks, and escalate critical items to the PMC leadership and client stakeholders in a timely manner. Integrate risk outputs with cost management (CAPEX/OPEX) and schedule controls, ensuring risk contingency provisions are reflected in project baselines and forecasts. Develop and maintain risk dashboards, monthly risk reports, and executive briefings for clients and key stakeholders. Assess contractual and procurement risks across EPC/lump-sum and remeasurement contracts, advising on risk allocation, insurance requirements, and change management implications. Interface with technical teams, independent engineers, and authority representatives to ensure compliance-related risks are identified and mitigated. Qualifications Essential Requirements Bachelor's degree in Engineering (Civil, Electrical, Mechanical, or related discipline); PMP, PMI-RMP, or equivalent risk/project management certification strongly preferred. Minimum 8&ndash;12 years of experience in risk management roles on large-scale infrastructure or mission-critical projects. Proven experience developing and managing risk registers, risk management plans, and contingency analysis within a PMC or PMO environment. Proficiency in quantitative risk analysis tools such as Primavera Risk Analysis (Pertmaster), @RISK, or equivalent; strong command of cost and schedule risk integration. Experience working in or with GCC markets (KSA / UAE); and regional regulatory authorities is essential. Excellent communication skills with the ability to present risk findings clearly to senior client stakeholders, C-suite, and technical teams alike. Nice to Have Experience on hyperscaler programs or data centers projects Arabic language proficiency (spoken and/or written) is an advantage for stakeholder engagement in KSA/UAE. Core Competencies Risk Leadership &ndash; Ability to establish risk culture and drive proactive identification across multi-disciplinary project teams. Analytical Skills &ndash; Strong quantitative and qualitative reasoning applied to complex technical, commercial, and schedule risk scenarios. Stakeholder Management &ndash; Skilled at communicating risk exposure and mitigation actions clearly to clients, contractors, and senior leadership. Domain Expertise &ndash; In-depth knowledge of MEP/EPC interfaces, and mission-critical systems risk considerations. Adaptability &ndash; Comfortable operating in fast-paced, high-growth GCC project environments with evolving scope and shifting priorities. Collaborative Mindset &ndash; Works effectively as part of integrated PMC teams, contributing to a culture of transparency and continuous improvement. Please Note: This position is part of our anticipated expansion in UAE. While we are excited about the opportunities this role will offer, the position is not currently active and is associated with the planned launch of our operations in the region. By applying, you acknowledge that this is a future opportunity and not an offer of immediate employment. We appreciate your interest and encourage you to express your intent to be considered once the role becomes available. Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. At Decima International, we offer a competitive salary package, including paid time off and performance-based bonuses. We also provide excellent medical, vision and dental insurance for our employees.

Senior Risk Engineer

Ceenex Global LLC

We are Hiring!!!#UAEjobs #DubaiJobs #NetworkEngineer #CCIE #Senior #L3Position - Senior L3 Network Admin&ndash; Security, Cloud &amp; Enterprise NetworksLocation - Dubai, UAEExperience - 8+ yearsSalary - Max 20000 AED + BenefitsJob SummaryWe are seeking a highly senior L3 Network Engineer / Network Architect with 8&ndash;10 years of hands-on enterprise experience to provide architecture-level support, lead complex network design validation, and drive network optimization, security posture, and availability improvements across enterprise and hybrid cloud environments. The role requires CCIE-level expertise, deep Azure networking skills at L3 level, and strong leadership in critical escalations, Zero Trust implementation, and governance.Experience&middot; 8&ndash;10 years of experience in enterprise network engineering, with senior L3 / architect-level ownership&middot; Proven experience leading large-scale, mission-critical network environmentsTechnical Expertise (Mandatory)&middot; CCIE (Enterprise Infrastructure or Security) &ndash; #mandatory&middot; Palo Alto Firewalls (expert level, including segmentation &amp; Zero Trust)&middot; Cisco Firepower Threat Defense (FTD)&middot; Microsoft Azure Networking &ndash; L3 level&middot; Cisco DNAC, Cisco ISE, Cisco WLC&middot; F5 Load Balancers&middot; Strong expertise in BGP, OSPF, SD-WAN, LAN/WAN&middot; Solid understanding of DNS, DHCP, and enterprise network servicesCertifications (Mandatory / Preferred)&middot; CCIE &ndash; Enterprise Infrastructure or Security (#Mandatory)&middot; Palo Alto Networks: PCNSE (strongly preferred)&middot; Microsoft Azure: AZ-700 (Azure Network Engineer Associate)&middot; F5 Networks: F5 Certified Administrator / Specialist&middot; ITIL&reg; 4 Foundation (preferred)APPLY AS SOON AS POSSIBLE!Email- greeshma@ceenexglobal.comJob Type: Full-timePay: AED16,000.00 - AED20,000.00 per monthWork Location: In person

Senior L3 Network Admin– Security, Cloud & Enterprise

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Senior Technical Support Engineer Microsoft 365 Office
Job Purpose:
The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions.
Qualification: Graduation
Certification: Microsoft Certifications (MS‑102: Microsoft 365 Administrator, MS‑700: Teams Administrator Associate, AZ‑104: Azure Administrator ,Exchange Server certification (legacy))
Experience: 8 &ndash; 10 Years
Reponsibilities:
Advanced Office 365 &amp; Exchange Administration
<ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul>L3 Escalations &amp; Complex Issue Resolution
Handle top‑tier escalations across:
<ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul>Monitoring, Optimization &amp; Problem Management
<ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul>Security, Governance &amp; Compliance Leadership
Drive implementation of advanced M365 security measures:
<ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
Migrations, Upgrades &amp; Enterprise Projects
<ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul>Technical Leadership &amp; Documentation
<ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.</li></ul>
Mandatory:<ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

Senior Technical Support Engineer: Microsoft 365

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