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senior technical business analyst

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What You'll Be Doing
This is a fantastic opportunity for a Senior Business Analyst to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will be responsible for driving key initiatives across Loyalty Management (SessionM), Gift Cards (Qwikcilver), and integrated Customer Experience platforms (Salesforce CRM &amp; Marketing Cloud, etc.).
This role will lead the definition, design, and delivery of functional requirements across multi-brand initiatives &mdash; ensuring seamless integration of customer, loyalty, and commerce data across systems. The successful candidate will partner closely with business and technical teams to optimize loyalty program operations, streamline reward journeys, and enhance customer experiences across online and offline channels.
You will act as a bridge between business stakeholders, product managers, and technical teams, ensuring clear documentation, smooth execution, and continuous improvement of Chalhoub&rsquo;s customer engagement ecosystem.<ul>
<li>
Business Analysis &amp; Functional Design 
<ul><li>Lead requirements gathering and documentation for Loyalty and Gift Card projects across multiple brands and markets.</li><li>Translate business needs into detailed functional requirements, process flows, user stories, and data flow mappings.</li><li>Partner with enterprise and solution architects to ensure SessionM configurations, data models, and integrations (with Service Cloud, Marketing Cloud, POS, and E-commerce, Loyalty Web &amp; App) meet business objectives.</li><li>Define and validate functional designs for new program rules and capabilities, earning/redemption logic, campaign automation, and triggers.</li><li>Maintain a clear traceability between business needs, design decisions, and delivered functionality.</li><li>Partner with technical teams to validate data models, API payloads, and event triggers across customer systems.</li><li>Create and maintain user stories, acceptance criteria, and functional documentation in JIRA/Confluence.</li><li>Drive backlog grooming, feature prioritization, and sprint delivery aligned with PI planning cycles.</li><li>Champion best practices, templates, and frameworks that improve the quality and consistency of BA deliverables across projects.</li><li>Provide guidance and peer support to junior BAs on requirement elicitation, documentation standards, and stakeholder engagement.</li><li>Along with other Senior Bas, contribute to the development of the Tech and Data BA capability, including onboarding materials, process documentation, and knowledge-sharing sessions.</li></ul></li>
</ul><div>
Cross-Functional Collaboration 
<ul><li>Collaborate with Product, Loyalty, CRM, E-commerce, Retail, and Finance teams to define requirements and align use cases with business value.</li><li>Coordinate with external vendors and partners to manage solution design, configurations, and delivery milestones.</li><li>Facilitate design workshops, requirement walkthroughs, and UAT sessions across brands and markets.</li><li>Identify and escalate cross-system or vendor-related challenges early, ensuring timely decision-making and effective issue resolution.</li><li>Communicate progress, dependencies, and risks clearly to stakeholders across multiple functions, translating technical concepts into business-friendly language to drive alignment and delivery confidence.</li></ul></div><div>
Data Integrity &amp; Process Governance 
<ul><li>Ensure accurate synchronization of customer and loyalty data between SessionM, CRM, and other systems (POS, SFCC, Shopify, Data Warehouse).</li><li>Partner with Data and other Tech teams to address data inconsistencies and define data validation logic.</li><li>Define metrics and dashboards to monitor adoption, enrollment quality, reward utilization, and system reconciliation.
</li><li>Document process improvements and recommend automation opportunities to enhance operational efficiency.</li></ul></div><div>
Testing, Validation &amp; Deployment Support 
<ul><li>Develop and execute Functional, SIT, and UAT test cases to validate integrations and business rules, ensuring comprehensive coverage of business rules and edge cases.</li><li>Support defect management, root cause analysis, and post-deployment validation across multiple environments.</li><li>Support test coordination with vendors and brand teams, validating outcomes across integrated systems.</li><li>Ensure readiness for business go-live through training documentation, knowledge transfer sessions, demos, and rollout communication.</li></ul>
Continuous Improvement &amp; Innovation 
<ul><li>Stay current on SessionM platform capabilities, new releases, and loyalty best practices.</li><li>Evaluate opportunities to expand omnichannel experiences, proactively identify areas for process optimization, automation, and improved program configurations to enhance customer engagement and operational efficiency.</li></ul></div>
What You&rsquo;ll Need To Succeed
Technical Experience<ul>
<li>
Bachelor&rsquo;s degree in Business, Computer Science, or a related field</li>
<li>5+ years of experience as a Business Analyst or Functional Consultant in Loyalty, CRM, or Martech projects.</li>
<li>Proven experience with SessionM Loyalty or equivalent loyalty platforms (e.g., SessionM, Capillary, Gravty, Comarch).</li>
<li>Working knowledge of Gift Card &amp; Co-Branded credit card capabilities preferred.</li>
<li>Familiarity with Salesforce Service Cloud / Marketing Cloud and MuleSoft integrations.</li>
<li>Experience with Customer &amp; Loyalty Journeys, CRM and marketing concepts is necessary. Strong proficiency in requirements documentation, process mapping, and UAT execution.</li>
<li>Excellent understanding of data governance, integration dependencies, and reporting structures.</li>
<li>Hands-on experience with JIRA, Confluence, Lucidchart, or Miro for managing requirements and workflows.</li>
<li>Exposure to Agile delivery frameworks (Scrum, SAFe) and vendor collaboration.</li>
</ul>
Ideal Profile<ul>
<li>
Seasoned Business Analyst with experience leading complex, multi-stakeholder projects across CRM, Loyalty, or Martech domains.</li>
<li>Demonstrates leadership through influence &mdash; mentoring junior BAs, setting quality standards, and fostering a culture of analytical excellence.</li>
<li>Strong collaborator with proven ability to build trust and alignment across technical and business teams.</li>
<li>Excellent communication and stakeholder management skills; able to simplify complexity and drive consensus at all levels.</li>
<li>Analytical, structured, and detail-oriented, with a deep understanding of business processes and data flows.</li>
<li>Self-motivated and organized, capable of working independently while managing priorities to meet strategic goals.</li>
<li>Thrives in a fast-paced, evolving environment that values accountability, agility, and innovation.</li>
<li>Passionate about customer engagement, loyalty innovation, and data-driven decision-making.
</li></ul>What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Senior Business Analyst (Customer)

Ceenex Global LLC

We're Hiring: Sr Business Analyst - Digital Customer Experience! The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.Location: Dubai, United Arab Emirates Work Mode: Work From Office Role: Sr Business Analyst - Digital Customer ExperienceSalary - 22000 AED + Benefits (Negotiable)Experience - 5 to 15 yearsWhat You'll Do:Requirements Gathering &amp; AnalysisDigital Product SupportGuest Experience &amp; Journey MappingStakeholder Collaboration &amp; CommunicationInsight Reporting and Continuous ImprovementSkills, Tools, and Systems Experience:Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platformsExperience in Agile methodologiesCore Activities Experience:Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.Skills:&middot; Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement&middot; Creates Business cases.&middot; Agile process&middot; B2C ImplementationReady to make an impact? Apply now and join us on this exciting journey!Job Type: Full-timePay: AED20,000.00 - AED22,000.00 per month

Sr. Business Analyst -Digital Customer Experience

Tap Growth ai

<div>
 
 🌟 We're Hiring: Sr Business Analyst - Digital Customer Experience! 🌟
 
 
 
 The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.
 
 
 Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.
 
 
 
 📍 Location:
 
 Dubai, United Arab Emirates
 
 
 
 ⏰ Work Mode:
 
 Work From Office
 
 
 
 💼 Role:
 
 Sr Business Analyst - Digital Customer Experience
 
 
 Salary - 22000 AED + Benefits (Negotiable)
 
 
 Experience - 5 to 15 years
 
 
 
 What You'll Do
 
 
 
 
 Requirements Gathering &amp; Analysis
 
 
 
 
 
 Digital Product Support
 
 
 
 
 
 
 
 Guest Experience &amp; Journey Mapping
 
 
 
 
 
 
 
 
 Stakeholder Collaboration &amp; Communication
 
 
 
 
 
 
 
 
 Insight Reporting and Continuous Improvement
 
 
 
 
 
 
 Skills, Tools, And Systems Experience
 
 
 
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms
 
 
 Experience in Agile methodologies
 
 
 
 Core Activities Experience
 
 
 
 Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement
 </li>
 <li>
 Creates Business cases.
 </li>
 <li>
 Agile process
 </li>
 <li>
 B2C Implementation
 
 
 </li>
 </ul>
 Ready to make an impact? 🚀 Apply now and join us on this exciting journey!
</div>

Sr Business Analyst - Digital Customer Experience

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We are seeking a dynamic Business Analyst with 2–3 years of experience, preferably in a consulting environment, to support strategic initiatives across market research, proposition development, client engagement, and partner coordination. This role is pivotal in shaping go-to-market strategies and driving business growth for our technology services portfolio. Key Responsibilities <ul><li>Conduct market and competitive research to identify trends, opportunities, and client needs across telecom, data science, and cybersecurity domains.</li><li>Collaborate with cross-functional teams to develop compelling proposition decks, pitch materials, and executive presentations.</li><li>Support client follow-ups, meeting coordination, and action tracking to ensure seamless engagement and delivery.</li><li>Facilitate partner interactions, including onboarding, documentation, and strategic alignment activities.</li><li>Analyze business performance metrics and contribute to internal reporting and decision-making.</li><li>Work closely with lead generation and digital marketing agency for smoother follow ups and coordination on both lead gen and brand building activities.</li></ul>

Business Analyst – Technology Services

DT One

Senior Business Analyst - DT One Location: Dubai, United Arab Emirates About DT One DT One operates a global network for mobile top up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of over 1,500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers. The DT One team is headquartered in Singapore with regional offices in Barcelona, Dubai, London, Manila and Miami. DT One is committed to empowering people and businesses through accessible and reliable mobile top ups and digital non cash micropayments, and is poised to play a pivotal role in shaping the future of cross border micropayments and digital value payments. Context of the role DT One is looking for a Senior Business Analyst to support our growth by gathering, analyzing, and documenting business requirements-translating them into functional specifications and actionable insights. You will be working with large datasets, performing gap analyses, and visualising business processes using tools including sequence diagrams. This role bridges the gap between business needs and technical implementation, enabling data driven decisions that improve products and operations. Experience in fintech or digital payments, particularly in prepaid products, telco integrations, cross border value flows, and FX, will be highly advantageous. What you'll do <ul> <li>Collaborate with internal and external stakeholders to gather business requirements and translate them into functional specifications, describing business requirements (stories, flows, diagrams) for engineers and architects.</li> <li>Analyze large datasets to extract insights that drive product strategy and business decisions.</li> <li>Create visual representations of business processes and data insights using tools like Tableau, Excel, and similar tools.</li> <li>Identify discrepancies between current and target states, providing actionable recommendations.</li> <li>Assist in User Acceptance Testing (UAT) and in preparing internal training materials to ensure team readiness.</li> <li>Update the Product Knowledge Base with accurate documentation, FAQs, and training materials.</li> </ul> Key Requirements <ul> <li>Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field.</li> <li>5+ years in a Business Analyst role, ideally within the fintech or banking industry.</li> <li>Familiarity with Jira and Confluence.</li> <li>Use case modelling and UML notation experience is a considerable advantage.</li> <li>Technical writing experience is a plus.</li> <li>Proficient in data analysis and visualization tools (Tableau, Excel) and process mapping.</li> <li>Basic understanding of Agile methodologies.</li> <li>Strong analytical, problem solving, and communication skills, with attention to detail and a collaborative approach.</li> <li>Previous UX experience in B2C funnels (Figma, onboarding, conversion funnels).</li> </ul> Referrals increase your chances of interviewing at DT One by 2x. Get notified about new Senior Business Analyst jobs in Dubai, United Arab Emirates. Seniority level Mid Senior level Employment type Full time Job function Research, Analyst, and Information Technology

Senior Business Analyst

DXC Technology

Key Responsibilities:<ul><li>Gather, analyze, and document business requirements for ITSM processes using ServiceNow</li><li>Collaborate with stakeholders to identify business challenges and opportunities for improvement</li><li>Translate business needs into detailed functional and technical requirements</li><li>Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives</li><li>Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)</li><li>Conduct workshops and stakeholder interviews to validate requirements and design decisions</li><li>Support UAT, training, and deployment activities</li><li>Provide post-implementation support and continuous improvement recommendations</li><li>Develop process documentation, user stories, use cases, and workflow diagrams</li><li>Ensure compliance with governance, best practices, and organizational standards</li></ul>

ServiceNow Business Analyst ITSM

We're Hiring: Senior Analyst - Operations Business Systems! We are seeking a highly experienced and technically adept Airport Operations Systems Lead to oversee the implementation, integration, and operational management of critical airport systems across terminal operations, airfield operations, and baggage handling. This role is pivotal in delivering and maintaining mission critical technologies that enable safe, efficient, and seamless airport operations while driving the adoption of AI and ML-powered capabilities for smarter decision-making and optimized passenger flows.Location: Dubai, United Arab Emirates Role: Senior Analyst - Airport Operations Business SystemsSalary - 22000 to 27000 AED + BenefitsExperience - 7 to 10 yearsResponsibilities:Strategic Planning &amp; Implementation<ul><li>ACDM; Airport Systems; Airport Operation Systems.</li><li>&middot;Lead the design, deployment, and integration of airport systems supporting terminal operations (check-in, boarding, gates), airfield management (AODB, resource management, surveillance systems), and baggage handling (BHS, BRS, Baggage Track &amp; Trace).</li><li>&middot;Define technical and operational requirements in alignment with airport strategic goals, safety standards, and future capacity planning.</li><li>&middot;Collaborate with internal and external stakeholders, consultants, and solution providers to ensure systems are implemented on schedule, within scope, and meet all performance and quality benchmarks.</li></ul>Qualifications:&middot;Bachelor&rsquo;s degree in Engineering, Information Technology, or Aviation Management; master&rsquo;s degree preferred.&middot;In-depth knowledge of:I. Terminal systems (CUTE/CUPPS, CUSS, FIDS, BRS, Security Screening)II. Airfield systems (AODB, RMS, Surface Movement, Airport Surveillance, GMS)III. Baggage systems (BHS, SCADA, integration with airline DCS and BRS)&middot;Experience in designing or implementing AI/ML-enabled systems to support data-driven operations.&middot;Familiarity with aviation standards (IATA, ICAO, ACI),and ITSM frameworks (e.g., ITIL).Ready to drive operational excellence? Apply now and let's innovate together!Job Type: Full-timePay: AED22,000.00 - AED27,000.00 per month

Sr Analyst - Airport Operation Systems

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