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senior technical specialist

Lean Technologies

Respond promptly to client issues via Plain, Slack, WhatsApp, email, and occasionally on calls or online meetings <ul> <li>Investigate, triage, and resolve API and product-related problems using tools such as Elasticsearch, Postman, and internal admin panels</li> <li>Escalate bugs and feature requests to engineering and product teams, providing clear context and documentation</li> <li>Document solutions, new processes, and frequently asked questions to expand our support resources</li> <li>Participate in incident management, including taking part in on-call rotations</li> <li>Perform basic QA testing during issue triage and incident resolution</li> <li>Identify and suggest improvements to support processes, tools, and documentation as you encounter opportunities</li> </ul>

Senior Technical Support Specialist

Equinox Technologies

<div> Applications invited from experienced candidates for the post of Senior Technical Specialist Cybersecurity. Candidates with minimum 5+ years experience covering security areas like external appliance, end point protection, operating systems, cloud systems, knowledge of managing multiple sites having experience executed DLP plans and vulnerability management software tool preferred. Industry certifications desirable CISM, CISSP or CISA, Global Information Assurance Certification. Educational qualification preferred is Bachelors or Masters degree in computer science, Business Administration in Information Technology, or a related discipline. Responsibilities <ul> <li>Participate in the design, planning, and implementation of new projects / technologies.</li> <li>Daily monitoring and administration of deployed security infrastructure tools, as per the requirement.</li> <li>Conduct penetration testing, vulnerability assessment over infrastructure and applications to identify existing vulnerabilities, prepare report with remediation plans, and follow-up with relevant team until closure.</li> <li>Monitor security logs for all the critical infrastructure systems to identify potential threats, vulnerabilities and indicators of compromise, and report anomalies to the management.</li> <li>Create and maintain threat modelling documentation for the systems and application being used by the organization.</li> <li>Conducting technical security awareness sessions for the IT and other technical teams as required.</li> <li>Develop cybersecurity awareness posters, wallpapers, screensavers, newsletters, advisories, etc. as and when required.</li> <li>Managing complete information security incident management framework.</li> <li>Monitoring and management of overall information security incidents, analysis, containment, response, remediation and post-incident analysis.</li> <li>Provide operational support including responding to incidents, service requests and develop, update, and implement security measures and controls.</li> <li>Secure digital files and information systems, protecting them from unauthorized access or tampering.</li> <li>Provide technical support and monitor security access and perform regular internal and external security audits.</li> <li>Design intruder detection and prevention systems to prevent network invasion.</li> <li>Analyze the source of security breaches, recommend and implement security tools and anti-malware software.</li> <li>Determine, adapt, and maintain corporate security procedures and policies.</li> </ul> Interested candidates please fill in the form on the page and submit your latest updated CV with the post applied for our review.</div>

Specialist - Cyber Security

Salesforce.com

The ideal senior technical consultant demonstrates thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants (Developers) deliver technical solutions to meet the customer s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
YOUR IMPACT: Responsibilities
<ul>
 <li>Become a highly certified and recognized Salesforce expert</li>
 <li>Help clients consistently meet/exceed goals and metrics</li>
 <li>Contribute to customer success through front and backend solution development and release management</li>
 <li>Deliver high client satisfaction (CSAT)</li>
 <li>Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture &amp; design, environment management, testing, and Salesforce Platform education.</li>
 <li>Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer s infrastructure.</li>
 <li>Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.</li>
 <li>Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.</li>
 <li>Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.</li>
 <li>Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.</li>
 <li>Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.</li>
</ul>
MINIMUM QUALIFICATIONS
<ul>
 <li>3+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.</li>
 <li>2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.</li>
 <li>Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.</li>
 <li>Experience with Waterfall and/or Agile implementation methodologies.</li>
 <li>Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.</li>
 <li>Proven ability to analyze, design, and optimize business processes via technology and integration.</li>
 <li>Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.</li>
 <li>Polished speaker with the ability to evangelize best practices at various levels within a large organization.</li>
 <li>A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.</li>
 <li>Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.</li>
 <li>Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.</li>
 <li>Travel to client site (average of 50%), but maybe higher or lower based on the client engagement.</li>
 <li>Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.</li>
 <li>Proficiency in English AND Arabic languages.</li>
 <li>Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Advanced Administrator, Salesforce Certified Marketing Cloud Administrator</li>
</ul>

Senior Technical Consultant

DXC Technology

Key Responsibilities:<ul> <li>Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li> <li>Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li> <li>Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li> <li>Manage integrations between ServiceNow and external systems to support seamless operations.</li> <li>Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li> <li>Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li> <li>Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li> </ul>Required Skills and Experience:<ul> <li>Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li> <li>Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li> <li>Experience in scripting, workflow design, and platform customization.</li> <li>Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li> <li>Excellent communication, stakeholder management, and problem-solving skills.</li> <li>Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li> <li>Bachelor s degree in Computer Science, Information Technology, or related discipline.</li> </ul>

ServiceNow Senior Technical Consultant

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ideal senior technical consultant demonstrates thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants (Developers) deliver technical solutions to meet the customer&rsquo;s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
YOUR IMPACT: Responsibilities
<ul><li>Become a highly certified and recognized Salesforce expert
</li><li>Help clients consistently meet/exceed goals and metrics
</li><li>Contribute to customer success through front and backend solution development and release management
</li><li>Deliver high client satisfaction (CSAT)
</li><li>Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture &amp; design, environment management, testing, and Salesforce Platform education.
</li><li>Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer&rsquo;s infrastructure.
</li><li>Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.
</li><li>Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
</li><li>Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
</li><li>Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
</li><li>Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.
</li></ul>MINIMUM QUALIFICATIONS
<ul><li>3+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.
</li><li>2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
</li><li>Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.
</li><li>Experience with Waterfall and/or Agile implementation methodologies.
</li><li>Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
</li><li>Proven ability to analyze, design, and optimize business processes via technology and integration.
</li><li>Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
</li><li>Polished speaker with the ability to evangelize best practices at various levels within a large organization.
</li><li>A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
</li><li>Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
</li><li>Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
</li><li>Travel to client site (average of 50%), but maybe higher or lower based on the client engagement.
</li><li>Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.
</li><li>Proficiency in English AND Arabic languages.
</li><li>Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Advanced Administrator, Salesforce Certified Marketing Cloud Administrator
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 As an ERP Senior Specialist- Functional at OSN, you will lead the implementation, optimization, and continuous enhancement of Microsoft Dynamics 365 Finance and Operations (D365 FO).
 
 
 
 
 
 Your primary focus will be on finance and supply chain modules, ensuring business processes are
 
 
 effectively streamlined and aligned with organizational objectives. You will collaborate with key
 
 
 stakeholders, drive system adoption, and provide training and support to maximize operational
 
 
 efficiency.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 
 
 Implementation and Customization
 
 
 
 
 
 <ul>
 <li>
 Lead the end-to-end implementation of D365 FO Finance modules, including General Ledger,
 </li>
 <li>
 Accounts Payable, Accounts Receivable, Budgeting, Fixed Assets, Cash &amp; Bank Management,
 </li>
 <li>
 Subscription billing &amp; Tax.
 </li>
 <li>
 Customize and configure D365 FO Finance and Supply Chain modules to meet business requirements.
 </li>
 <li>
 Manage data migration from legacy systems and ensure data integrity.
 </li>
 <li>
 Work with technical teams to integrate D365 FO with other enterprise systems.
 </li>
 <li>
 Configure and optimize financial dimensions, cost allocations, and intercompany transactions.
 </li>
 <li>
 Assist in the setup and configuration of taxation and compliance reporting within D365 FO.
 </li>
 <li>
 Business Process Analysis and Optimization
 </li>
 <li>
 Analyze current financial and supply chain processes, identify gaps, and propose enhancements.
 </li>
 <li>
 Align business requirements with system functionalities, ensuring best practices.
 </li>
 <li>
 Develop and document business workflows, process models, and financial reporting structures.
 </li>
 <li>
 Recommend and implement automation solutions to improve efficiency and reduce manual efforts.
 </li>
 <li>
 Evaluate and configure workflow approvals for financial transactions.
 </li>
 <li>
 Training and Support
 </li>
 <li>
 Conduct training sessions for end users to ensure system adoption.
 </li>
 <li>
 Provide post-implementation support, troubleshooting issues, and recommending system enhancements.
 </li>
 <li>
 Create user manuals, standard operating procedures (SOPs), and documentation to support business users.
 </li>
 <li>
 Develop self-service reporting capabilities using Power BI and embedded analytics.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement &amp; Compliance
 
 
 
 
 
 <ul>
 <li>
 Stay updated with the latest D365 FO features, updates, and industry trends
 </li>
 <li>
 Ensure system configurations align with financial compliance, IFRS, and local regulatory reporting standards.
 </li>
 <li>
 Collaborate with finance, procurement, and supply chain teams to refine business strategies aligned with system capabilities.
 </li>
 <li>
 Conduct regular system audits to ensure data integrity and compliance.
 </li>
 <li>
 Identify and drive opportunities for process automation within D365 FO.
 </li>
 <li>
 Data Management and Integration
 </li>
 <li>
 Assist with data migration activities to ensure accuracy and consistency during the implementation phase.
 </li>
 <li>
 Collaborate with technical teams to integrate D365 FO with other enterprise systems and tools, ensuring seamless data flow across platforms.
 </li>
 <li>
 Work with data entities, dual-write integration, and virtual entities to support real-time data synchronization.
 </li>
 <li>
 Configure data import/export processes using Data Management Framework (DMF).
 </li>
 </ul>
 
 
 
 
 
 People Excellence (internal/external customer engagement and relationship management)
 
 
 
 
 
 <ul>
 <li>
 Collaborate closely with technical teams to translate business requirements into functional solutions.
 </li>
 <li>
 Provide functional support to internal stakeholders, including troubleshooting issues and guiding end users on system functionalities.
 </li>
 <li>
 Work with external partners and Microsoft support to resolve complex functional challenges and implement advanced solutions.
 </li>
 <li>
 Actively participate in user acceptance testing (UAT), ensuring deliverables meet end-user expectations.
 </li>
 <li>
 Deliver training and functional guidance to team members and stakeholders on system features and business process improvements.
 </li>
 <li>
 Serve as the key liaison between finance, supply chain, and IT teams to ensure successful system adoption.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, experience, skills and competencies
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in finance, Accounting, Business Administration, or a related field.
 </li>
 <li>
 Experience: 6-7 years of hands-on experience with D365 FO or AX, specializing in finance and supply chain modules.
 </li>
 <li>
 Certifications: Microsoft Dynamics 365 Finance Functional Consultant (MB-310) preferred.
 </li>
 <li>
 Industry Experience: Experience in media or retail industries is a plus.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of financial and accounting principles, including IFRS and GAAP compliance.
 </li>
 <li>
 Expertise in configuring financial dimensions, cost allocations, fixed assets, and cash flow forecasting.
 </li>
 <li>
 Proficiency in creating workflows, writing functional documentation, and modeling business processes.
 </li>
 <li>
 Experience with Power BI, Power Automate, Azure Logic Apps, or other Microsoft Power Platform tools.
 </li>
 <li>
 Familiarity with Electronic Reporting (ER) framework for business document customization.
 </li>
 <li>
 Knowledge of D365 FO reporting tools, including Management Reporter and Financial Insights.
 </li>
 <li>
 Understanding of dual-write integration and virtual entities for seamless data synchronization.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Effective communication and stakeholder management skills.
 </li>
 <li>
 Ability to work collaboratively across cross-functional teams.
 </li>
 <li>
 Strong documentation and presentation skills for functional training and user adoption.
 </li>
 </ul>
</div>

ERP Senior Specialist- Functional

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

The End User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.Role Details – Key Responsibilities and Accountabilities:<ul><li>Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.</li><li>Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).</li><li>Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.</li><li>Support Windows and macOS environments, corporate applications, and Active Directory user access management</li><li>Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.</li><li>Resolve technical problems related to LAN, WAN and VPN.</li><li>Configuring and maintaining routing, switching, network setup and internet connectivity.</li><li>Responding in a timely manner to service issues and requests.</li><li>Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.</li><li>Repairing and replacing equipment as necessary.</li><li>Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.</li><li>Proven experience in troubleshooting LAN/WAN and VPN issues</li><li>Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management’s needs are prioritized and resolved ASAP.</li><li>Troubleshoot and diagnose hardware and software issues, offering expert-level solutions to technical problems across various platforms and devices.</li><li>Oversee the repair and replacement of faulty equipment, ensuring that devices meet the operational standards of the organization.</li><li>Create and maintain technical documentation, knowledge base articles, and troubleshooting guides for internal use and end-user reference.</li><li>Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.</li><li>Manage and prioritize support cases, ensuring all incidents are tracked, resolved, and followed up to ensure satisfaction.</li></ul>

End user support Specialist - VIP users - Arabic Speakers

Explore 6264+ Senior technical specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

6264 senior technical specialist jobs IN Dubai United Arab Emirates

Senior Technical Support Specialist

Specialist - Cyber Security

Senior Technical Consultant

ServiceNow Senior Technical Consultant

Senior Technical Consultant

ERP Senior Specialist- Functional

End user support Specialist - VIP users - Arabic Speakers