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senior technical support engineer

Programmers Force

About Us: Programmers Force is a leading SaaS-based Fintech and RegTech product company, delivering innovative solutions such as Shufti Pro and AML Watcher to clients worldwide. Our mission is to provide cutting-edge compliance, KYC, and fraud prevention solutions that empower global businesses.We are seeking a Senior Product Support Engineer to join our growing team. This role is crucial for ensuring seamless product adoption, troubleshooting complex issues, and delivering a world-class customer experience. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a passion for supporting enterprise SaaS products.Key Responsibilities:<ul><li>Act as the primary escalation point for advanced product support cases from clients and internal teams.</li><li>Provide technical assistance and guidance on SaaS-based Fintech products (KYC, AML, and Compliance tools).</li><li>Troubleshoot complex product, API, and integration issues, ensuring timely resolution and customer satisfaction.</li><li>Collaborate with product, engineering, and QA teams to identify, reproduce, and resolve product-related issues.</li><li>Mentor and guide junior support engineers in handling customer cases effectively.</li><li>Document solutions, create technical knowledge base articles, and contribute to process improvements.</li><li>Ensure SLAs are met and maintain high CSAT/NPS scores by delivering excellent customer support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>4&ndash;6 years of experience in Product Support / Technical Support Engineering, preferably in SaaS or Fintech products.</li><li>Strong knowledge of APIs, web technologies (REST, JSON, Postman, cURL), and system integrations.</li><li>Experience working with Linux/Windows servers, databases (MySQL, MongoDB, or PostgreSQL).</li><li>Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus.</li><li>Excellent troubleshooting, analytical, and communication skills.</li><li>Strong customer-oriented mindset with the ability to manage enterprise-level clients.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs250,000.00 per monthWork Location: In person

Senior Product Support Engineer

BairesDev

<div>
 
 At BairesDev&reg;, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
 
 
 
 
 
 Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
 
 
 
 
 
 When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
 
 
 
 
 
 Java Technical Support Engineer at BairesDev
 
 
 
 
 
 We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 - Provide technical support coverage during business hours.
 
 
 - Monitor system performance and respond to alerts.
 
 
 - Troubleshoot and resolve issues in Java applications.
 
 
 - Document incidents and solutions for knowledge sharing.
 
 
 - Collaborate with development teams on improvements.
 
 
 - Participate in process enhancement initiatives.
 
 
 
 
 
 What we are looking for:
 
 
 
 
 
 - Experience with Java development and troubleshooting.
 
 
 - Familiarity with support roles and incident response.
 
 
 - Problem-solving and analytical thinking skills.
 
 
 - Good communication abilities.
 
 
 - Advanced level of English.
 
 
 
 
 
 How we do make your work (and your life) easier:
 
 
 
 
 
 - 100% remote work (from anywhere).
 
 
 - Excellent compensation in USD or your local currency if preferred
 
 
 - Hardware and software setup for you to work from home.
 
 
 - Flexible hours: create your own schedule.
 
 
 - Paid parental leaves, vacations, and national holidays.
 
 
 - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
 
 
 - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
 
 
 
 
 
 Apply now and become part of a global team where your unique talents can truly thrive!
 
</div>

Java Technical Support Engineer - Remote Work

TekBoox

Job Title: Senior IT Support Executive Company: Tekboox (US-based IT Solutions Company)Tekboox, a US-based IT solutions company, is urgently hiring an experienced Senior IT Support Executive to manage, support, and secure our IT infrastructure.Key ResponsibilitiesInfrastructure Management&middot; Design, implement, and maintain enterprise LAN/WAN networks, VOIP systems, and security infrastructure.&middot; Administer and optimize corporate network infrastructure including firewalls, routers, switches, and wireless systems.&middot; Deploy and configure office networks with focus on performance, scalability, and security best practices.&middot; Manage virtualized environments using VMware ESXi with emphasis on resource optimization and high availability.Storage &amp; Security Systems&middot; Implement and maintain FreeNAS/TrueNAS storage solutions with proper backup and disaster recovery protocols.&middot; Install, configure, and troubleshoot CCTV/IP camera systems, DVR/NVR solutions for surveillance coverage.&middot; Ensure network security through firewall configuration, intrusion detection, and access control management.&middot; Conduct regular security assessments and apply remediation strategies.Operations &amp; Support&middot; Monitor system performance using enterprise monitoring tools and address potential issues proactively.&middot; Manage incident response, service requests, and change management processes via ticketing systems.&middot; Lead and mentor first-level support engineers, providing technical guidance and knowledge transfer.&middot; Maintain up-to-date technical documentation, network diagrams, and SOPs.Strategic Initiatives&middot; Develop and implement IT policies, security standards, and operational procedures.&middot; Generate reports on system performance, incident metrics, and infrastructure utilization.&middot; Plan and execute infrastructure upgrades, migrations, and technology refresh cycles.&middot; Collaborate with business stakeholders to align IT operations with company objectives.Technical Expertise&middot; Windows Server Environment: Advanced proficiency in Active Directory, Group Policy, DNS, DHCP, and domain management.&middot; Virtualization: Strong experience with VMware ESXi, vCenter, and VM lifecycle management.&middot; Backup Solutions: Hands-on expertise in Veeam Backup &amp; Replication, backup strategies, and disaster recovery.&middot; Networking: In-depth knowledge of Cisco switches, VLANs, routing protocols, and firewalls (pfSense, Kerio Control, Mikrotik).&middot; Storage Systems: Solid experience with NAS/SAN technologies, especially FreeNAS/TrueNAS.&middot; Security Systems: CCTV/IP camera setup, DVR/NVR management, and surveillance integration.Experience &amp; Education&middot; 3&ndash;5 years of proven IT support/system administration experience in enterprise environments.&middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, Network Engineering, or equivalent professional experience.&middot; Demonstrated success in managing and delivering complex IT infrastructure projects.Job Location &amp; Timing&middot; Location: DHA Y Block, Lahore&middot; Timing: Night Shift (6 PM &ndash; 3 AM, Onsite, 5 days a week)Interested candidates can apply at: saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Senior IT Support Executive

HR Force International

Key Responsibilities: 
<ul>
<li>Act as a primary technical contact for product support issues.</li>
<li>Troubleshoot, diagnose, and resolve software, integration, and configuration problems.</li>
<li>Collaborate with engineering and QA teams to escalate and resolve critical issues.</li>
<li>Document solutions, create knowledge base articles, and improve support processes.</li>
<li>Monitor system performance, conduct root cause analysis, and recommend product improvements.</li>
<li>Handle client communication, provide timely updates, and ensure SLAs are met.</li>
<li>Work closely with product and development teams for feature requests and enhancements.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or related field.</li>
<li>2–4 years of experience in product/application support (preferably SaaS-based).</li>
<li>Strong troubleshooting skills in Linux environments, databases (MySQL/PostgreSQL), and APIs.</li>
<li>Familiarity with web technologies, RESTful services, and cloud environments.</li>
<li>Experience with ticketing & project management tools (ClickUp, Jira, Zendesk).</li>
<li>Excellent communication skills for handling technical and non-technical stakeholders.</li>
<li>Ability to work in a fast-paced, global product-based environment.</li>
</ul>

Mid-Level Product Support Engineer

Cervello Tech

Cervello Tech is actively seeking motivated and experienced Technical Support Engineers and Sales Engineers to join our growing teams at our Lahore Branch.We are a leader in providing cutting-edge technology solutions, having built a strong reputation through strategic partnerships with top international brands. We invite you to contribute to our mission of innovation and excellence.What We Specialize InWe offer solutions in two key, high-demand areas:<ul><li>Audiovisual &amp; Multimedia: Our product range includes DLP, 3LCD, and laser projectors, interactive displays, and state-of-the-art audio and video conferencing systems.</li><li>Unified Communications: We provide a comprehensive range of IP phones, PBX systems, and both on-premise and cloud-based solutions, including advanced business applications.</li></ul>Roles and QualificationsWe are looking for candidates who possess the following minimum qualifications for both our Technical Support and B2B Sales roles:Required Qualification: Electronic Engineering BE or MS Telecommunication Engineering BE or MS Computer Systems Engineering BEHow to ApplyReady to take on a new challenge and grow with us?Please review the requirements carefully and submit your detailed resume to jobs@cervello.tech.Contact Us:<ul><li>Email: jobs@cervello.tech</li><li>WhatsApp: +92 (331) 0001576</li></ul>We also encourage you to follow us on social media for future updates and insights into Cervello Tech:<ul><li>LinkedIn: https://www.linkedin.com/posts/cervello-pakistan_wearehiring-nowhiring-joinourteam-activity-7292079546034524161-jt20?utm_source=share&amp;utm_medium=member_desktop</li><li>Facebook: https://m.facebook.com/story.php?story_fbid=pfbid0kstCjvGMri2EgSo9MwPuGQKxefpipYATLx3dwYhXRPU4DkGTXQLkqXw6K9bD1TFl&amp;id=100094178111557</li></ul>We look forward to reviewing your application.Best Regards,The Hiring Team Cervello TechJob Type: Full-timePay: Rs30,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Job Opening: Technical Support Engineer / Sales Engineer

Prime System Solutions

<div>
 
 Job Title:
 
 Project Engineer
 
 
 
 Location:
 
 Lahore / Islamabad, Pakistan
 
 
 
 Job Type:
 
 Full-time
 
 
 We are looking for a detail-oriented and motivated Project Engineer to join our dynamic team. The successful candidate will work collaboratively with technical teams to ensure the successful implementation of projects from inception through completion.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Support the execution of IT projects, including hardware/software implementations, network upgrades, and system migrations.
 </li>
 <li>
 Prepare and stage a variety of technologies such as desktops, laptops, POS systems, server hardware, networking equipment (wireless, switches, and firewalls).
 </li>
 <li>
 Perform on-site installation of hardware and deployment of software, including hypervisors and operating systems.
 </li>
 <li>
 Manage migrations and provide support for customer-specific applications.
 </li>
 <li>
 Collaborate with Project Managers to define tasks, establish timelines, and ensure on-time project delivery.
 </li>
 <li>
 Communicate proactively with clients, providing regular updates and setting clear expectations.
 </li>
 <li>
 Deliver technical support to clients throughout project implementation.
 </li>
 <li>
 Accurately log time entries to tickets and tasks in the ticketing system.
 </li>
 <li>
 Develop and maintain comprehensive project documentation, including technical specifications, configurations, and support guides.
 </li>
 <li>
 Partner with internal teams&mdash;including senior engineers, sales, and support&mdash;to ensure smooth project coordination.
 </li>
 <li>
 Perform additional duties as assigned to contribute to organizational success.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Server Administration (:2 years)
 </li>
 <ul>
 <li>
 Installation, configuration, and support of VMware ESXi.
 </li>
 <li>
 Windows Server management, including Group Policy Objects (GPOs), Active Directory (AD), DHCP, and DNS.
 </li>
 <li>
 Server hardware installation and maintenance.
 </li>
 <li>
 Backup configuration and support using Datto and Veeam.
 </li>
 <li>
 Application migrations across server environments.
 </li>
 </ul>
 <li>
 Networking (:1 year)
 </li>
 <ul>
 <li>
 Installation and support of firewalls, switches, and wireless networks.
 </li>
 <li>
 Wireless network configuration, including SSID setup.
 </li>
 <li>
 Network planning and deployment.
 </li>
 </ul>
 <li>
 Microsoft 365 (:1 year)
 </li>
 <ul>
 <li>
 Installation, configuration, and support of Microsoft 365 environments.
 </li>
 <li>
 User account migrations and administration.
 </li>
 <li>
 Azure AD and Azure AD Connect deployment and support.
 </li>
 <li>
 Multi-Factor Authentication (MFA) deployments.
 </li>
 <li>
 Intune configuration and management.
 </li>
 <li>
 Conditional Access policy setup.
 </li>
 <li>
 SharePoint and OneDrive migrations and support
 </li>
 </ul>
 </ul>
</div>

Project Engineer

Rocktech Digital

Job SummaryWe are looking for an experienced and motivated Senior MEAN Stack Engineer to join our innovative team. The ideal candidate will be a hands-on leader, responsible for developing new features, mentoring junior developers, and enhancing our application's architecture and performance. You will play a pivotal role in driving our technical vision forward and ensuring the delivery of high-quality software.Key Responsibilities<ul><li>Lead the design and development of new features using modern web technologies, ensuring code is clean, scalable, and follows best practices.</li><li>Mentor and guide junior developers through code reviews, pair programming, and technical leadership.</li><li>Architect and execute complex technical projects, such as large-scale codebase migrations and modernizations.</li><li>Establish and maintain efficient local development environments using containerization and cloud service emulation.</li><li>Successfully implement critical backend integrations with third-party systems and APIs.</li><li>Proactively maintain and update project dependencies to ensure application security and performance.</li><li>Integrate and manage tools for system monitoring, logging, and performance analysis.</li><li>Implement and utilize feature flagging platforms to enable beta testing and phased rollouts of new features.</li></ul>Qualifications and Skills<ul><li>Proven professional experience as a Senior Software Engineer or in a similar role.</li><li>Expert-level proficiency with the MEAN stack: MongoDB, Express.js, Angular, and Node.js.</li><li>Strong command of front-end technologies including TypeScript, JavaScript, HTML, and SCSS/CSS.</li><li>Demonstrated experience with modern development tools and libraries such as Webpack, Tailwind CSS, and Jest.</li><li>Hands-on experience with containerization technologies (Docker) and cloud services (e.g., AWS, Azure).</li><li>Familiarity with data interoperability standards (e.g., HL7, RESTful APIs) is highly desirable.</li><li>Experience with application performance monitoring (APM) and observability tools.</li><li>Strong problem-solving skills and the ability to work effectively in a fast-paced environment.</li><li>Excellent communication and mentorship abilities.</li></ul>Job Type: Full-timePay: Rs350,000.00 - Rs400,000.00 per monthWork Location: In person

Senior MEAN Stack Engineer

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