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Electromech Contracting and Maintenance llc

<p><b>Job Title: Service Coordinator</b></p><p><b>Company:</b> Electromech Contracting and Maintenance LLC</p><p><b>Job Summary:</b><br/>Electromech Contracting and Maintenance LLC is seeking a proactive and organized <b>Service Coordinator</b> to manage day-to-day maintenance coordination, spares requirements, and service-related documentation. The ideal candidate should be capable of handling multiple tasks, coordinating with technicians and clients, and ensuring smooth service operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate and schedule maintenance and service activities.</li><li>Manage and track maintenance requirements and service requests.</li><li>Handle spares requests, follow-ups, and coordination with suppliers/stores.</li><li>Prepare, maintain, and organize service reports, job cards, and related documentation.</li><li>Liaise with technicians, site teams, and management to ensure timely completion of jobs.</li><li>Follow up on pending service requests, approvals, and closures.</li><li>Maintain accurate records of service activities and spares usage.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience as a Service Coordinator or in a similar maintenance coordination role is preferred.</li><li>Basic technical understanding of maintenance works (electromechanical preferred).</li><li>Good communication and coordination skills.</li><li>Ability to work under pressure and handle multiple situations efficiently.</li><li>Proficiency in MS Office (Excel, Word, Email).</li><li>Good organizational and documentation skills.</li><li>Driving License - added benefit</li><li>Basic knowledge of Zoho books required</li></ul><p><b>Salary:</b><br/>AED <b>2,000 - 2,500</b>, negotiable based on the candidate&rsquo;s knowledge, experience, and expertise in handling situations.</p><p><b>Location: Abu Dhabi</b> UAE</p><p>Interested candidate, please forward your CV via Whatsapp on - 058-6077090</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Service Coordinator

Bin Saud Technical Trading Est

<p>Location : Abudhabi</p><p>Qualification: Degree /Diploma</p><p>Experience: 2-3 Years</p><p>Job Description:</p><p>1. Assessment of Client Requirements</p><p>2. Maintaining &amp; tracking client service requests</p><p>3. Accurate &amp; Timely Job Assignment &amp; Scheduling for technicians</p><p>4. Coordinate with clients for enquiries, appointments etc.</p><p>5. Maintain records of service request, job order and client interaction</p><p>6. Prepare reports and Calibration and Test Certificates on service activities</p><p>7. Collaboration with Sales , Customer and technical team to ensure seamless customer satisfaction.</p><p>8. Preparing Quotes, Purchase orders and Logistics coordination.</p><p>Skills</p><p>1. Experience in Tally ERP is a plus</p><p>2. Proved work experience as service coordinator</p><p>3. Excellent communication and interpersonal skills</p><p>4. Record Keeping &amp; Attention to detail.</p><p>Job Type: Full-time</p>

SKM Air Conditioning LLC

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Since 1974,
  <strong>
   S.K.M Air Conditioning LLC
  </strong>
  has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With
  <strong>
   2,000+ employees
  </strong>
  representing
  <strong>
   30+ nationalities
  </strong>
  , SKM operates in
  <strong>
   8+ countries
  </strong>
  and delivers solutions to
  <strong>
   30+ global markets
  </strong>
  . We pair engineering excellence with digital innovation&mdash;modern data platforms, AI/ML, and automation&mdash;to elevate product quality, customer experience, and operational efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join SKM?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At SKM, you&rsquo;ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers&mdash;particularly Arabic-speaking clients and government entities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Coordination &amp; Documentation
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Prepare AMC, Repair, and Replacement quotations as requested by Regional Sales Manager or MSPs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Create, organize, and maintain accurate manual and digital data records in line with company procedures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Prepare proposals (AMC and T&amp;M) based on technician site inspections.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Sort, classify, file, and retrieve information as per content and purpose.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Functional Coordination
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Coordinate with Operations, Projects, and Delivery teams to support project-related invoicing, delivery status, and client requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Communicate with AFS headquarters to obtain signed and stamped AMCs for clients.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer &amp; Client Communication
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Communicate with customers to explain information, resolve queries, and support service processes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&amp;M jobs, complaints, and service requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Assist walk-in customers and manage incoming calls, directing them to relevant personnel.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Follow up with clients regarding payments, AMC renewals, repairs quotes, and service closures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Financial &amp; Administrative Support
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Deposit received payments and cheques into SKM bank accounts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Arrange payment and AMC agreement collections via courier or cost-effective means.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Follow up on overdue payments on behalf of the Regional Sales Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reporting
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Prepare reports, charts, graphs, and statistical information required for branch operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Support sales and service teams with presentation, reporting, and administrative requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   General Duties
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Coordinate with internal teams to ensure timely completion of work.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Perform clerical duties as assigned to support departmental activities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Execute any additional tasks assigned by the Branch Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proven experience in customer service and administrative operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong knowledge of MS Office applications.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong customer communication and service practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Familiarity with coordination processes in a technical or service environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proficiency in English; Arabic is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong oral and written communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Customer service orientation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong planning, organizing, and time-management abilities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Problem-solving and stress tolerance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Presentation and reporting skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Good computer literacy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Self-motivated and task-driven.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behaviours
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Customer-oriented approach.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong teamwork and collaboration.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Result-driven mindset.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Effective communication.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Priority and time management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Attention to detail.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At
  <strong>
   SKM
  </strong>
  , we value expertise and innovation. You&rsquo;ll be part of a collaborative finance team that drives strategic decisions and supports growth across the business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If this sounds like you, we&rsquo;d love to hear from you!
 </p>
</div>


Be Healthy Cloud Kitchens

<p>We are seeking a motivated and detail-oriented Nutritionist &amp; Customer Service Coordinator to join our team, a leading meal plan company in the UAE. This dual role combines nutritional expertise with exceptional customer service to support our clients in achieving their health and wellness goals. The ideal candidate will have a passion for nutrition, strong communication skills, and the ability to deliver personalized customer experiences.</p><p><b>Key Responsibilities</b></p><p><b>IMP: Nutrition Support</b>:</p><ul><li>Assist in designing and reviewing meal plans tailored to clients&rsquo; dietary needs, preferences, and goals (e.g., vegan, high-protein, gluten-free, weight loss).</li><li>Provide nutritional guidance and answer client queries about meal plans, portion sizes, and dietary requirements.</li></ul><p><b>1. Order Management</b></p><ul><li>Handle meal plan subscriptions (start, pause, cancel, modify).</li><li>Track order confirmations and ensure delivery timelines are communicated.</li><li>Manage last-minute changes (e.g. delivery location, skip a day).</li></ul><p><b>2.Customer Communication</b></p><ul><li>Respond to inquiries via WhatsApp, phone, email, live chat, and social media.</li><li>Send reminders for payment renewals or plan expirations.</li><li>Update customers on holiday schedules or special promotions.</li><li>Communicate clearly in English</li></ul><p><b>3. Delivery Coordination</b></p><ul><li>Liaise with delivery teams to ensure timely delivery.</li><li>Address failed deliveries or incorrect addresses.</li><li>Communicate any delivery delays due to traffic, weather, or other factors.</li></ul><p><b>4. Feedback &amp; Complaint Handling</b></p><ul><li>Gather customer feedback on meals and service.</li><li>Resolve complaints about food quality, delivery, or service delays.</li><li>Offer compensations (e.g. replacement meal, discount) when needed.</li></ul><p><b>5. ERP &amp; CRM Management</b></p><ul><li>Update customer records on CRM if available</li><li>Log interactions and track customer concerns for resolution and analysis.</li><li>Use CRM for order tracking or internal coordination.</li></ul><p><b>6. Coordination with Operations team and kitchen</b></p><ul><li>Collaborate with the kitchen/chef team for special requests or allergies.</li><li>Work with logistics for optimized routing and delivery schedules.</li><li>Provide insights from customer feedback to marketing and product teams.</li></ul><p><b>7. Sales &amp; Upselling --&gt; we can add this task</b></p><ul><li>Promote additional services (be representative in events)</li><li>Encourage plan upgrades (e.g., from weekly to monthly plans).</li><li>Offer trial plans or refer-a-friend incentives.</li></ul><p><b>Skills Required</b></p><ul><li>Excellent communication and interpersonal skills.</li><li>Basic knowledge of nutrition.</li><li>Ability to multitask and work under pressure.</li></ul><p>Hybrid Role</p><p>Job Type: Permanent</p><p>Pay: AED5,000.00 - AED7,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you Emirati?</li></ul><p>Experience:</p><ul><li>Nutritionist: 1 year (Preferred)</li></ul>

Nutritionist & Customer Service Coordinator - Emirati

TechnipFMC

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><b>Location:
</b>Abu Dhabi, AE
</div></div></div></div><div><div><div><div><b>Employment type: </b>Employee
</div></div></div></div><div><div><div><div><b>Place of work: </b>Office
</div></div></div></div><div><div><div><div><b>Offshore/Onshore: </b>Onshore
</div></div></div></div><div></div><div><div><p>TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration &ndash; and we want you to be part of it. You&rsquo;ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.</p>
</div></div><div><div><div><div><div><div><div><div>Job Purpose</div>
</div><div><div>
Why does this job exist? What is the main duty and what is it for?<br>
<ul><li>Coordinates unconventional operations executed by the Technical Service Personnel and Asset Management. Ensures the optimization of QHSES and compliance to policies and regulations at work sites, onshore and offshore</li></ul></div></div></div><div><div><div>
Job Description</div>
</div><div><div><i>
Describe accountabilities
</i></div><div><i>Accountabilities must be specific, measurable, realistic, non-discriminatory, and unambiguous.</i></div>
<ul><li>Serves as a point of contact for customers during project planning and execution, also for the various functional areas</li></ul>
<ul><li>Coordinates Field services operations, ensures compliance with established sales and cost budgets and schedules</li><li>Ensures site organization of service technicians, in coordination with engineers, logistics and warehouse function and local agents and suppliers</li><li>Builds and maintains relationship with customer and other suppliers associated with the project</li><li>Performs the planning of project execution</li><li>Coordinates with Service Project Manager to establish a realistic project schedule and monitors compliance with the defined project objectives and project management processes</li><li>Ensures that the project status and progress is effectively communicated to the Project Team and to the customer</li><li>Plans and communicates the project asset supply and staffing plans and organization. Conducts billing for services and maintains all job-related documentation.</li><li>Ability to provide input and solve difficult/specialized technical issues that require knowledge related to technical/functional project field</li></ul>
<ul><li>Maintains monthly reporting's on P&amp;L financials</li></ul>
<ul><li>Reviews and approves Field Service Orders and in-country invoices</li><li>Visits clients as required to review operations. Works within the defined contract and issues notices on those operations that increase scope</li><li>Checks that all field procedures are received, accurate, followed and signed-off on</li><li>Acts as Technical subject-matter expert or Promotes liaison with the Technical Subject-Matter experts</li><li>Ensures that all organization activities and operations under his/her perimeter are carried out in compliance with internal policies and applicable laws and regulations</li><li>Implements policies and programs as needed. May also challenge and improves those policies</li></ul>
<div><i>
Describe responsibilities with emphasis on contribution and outcomes.</i></div>
<div><i>
If relevant, also describe Main Tasks and eventual </i><i>Roles</i><i> from Global Business Process Management System (GBPMS) to be performed.</i></div>
<div><i>
Please use action verbs and organize your list in order of importance from the most to the least important.</i></div>
<div><i>
For most jobs, up to 15 statements are sufficient to cover the main tasks and Roles.</i></div></div></div><div><div><div>
You are meant for this job if:</div>
</div><div><div>
Describe requirements on knowledge, education, skills, and experience<br>
Must have:</div>
<div>
A. REQUIRED KNOWLEDGE/FORMAL EDUCATION:<br>
<ul><li>Degree in engineering or technical subject preferred (not essential if compensated by substantial field experience).</li><li>In-depth understanding of oilfield operations, frac and unconventional equipment, and project management methodologies.</li><li>Work experience can compensate for lack of formal Education</li></ul></div>
<div>
B. REQUIRED EXPERIENCE:<br>
<ul><li>Demonstrated hands-on field experience in wellhead or related oil &amp; gas operations.</li><li>Proven track record supervising projects in a fast-paced, high-pressure environment.</li><li>Experience with TechnipFMC iComplete systems is a significant advantage.</li></ul></div>
<div>
C. REQUIRED CERTIFICATE(S):<br>
<ul><li>BOSIET, H2S awareness, TechnipFMC HSE, and quality programs.</li><li>Additional certifications in project management, Lean Six Sigma (e.g., PMP) are a plus.</li></ul></div>
<div>
D. REQUIRED INTERPERSONAL SKILLS:<br>
<ul><li>Strong English language communication and stakeholder management skills; able to build trust with clients and internal teams.</li><li>High resilience&mdash;remains calm and effective under pressure, handles frustration and setbacks professionally.</li><li>Culturally aware and able to work with diverse, multidisciplinary teams.</li><li>Self-starter: demonstrates initiative, autonomy, and a proactive approach to problem-solving.</li><li>Patient and adaptable; able to handle frustration and annoyance without outward indications.</li></ul></div>
<div>
E. REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:<br>
<ul><li>Advanced proficiency in reading engineering drawings and layouts (Visio, CAD).</li><li>Strong analytical and process improvement mindset; able to identify and implement operational efficiencies.</li><li>Proficient in Microsoft Office 365 Suite, SAP, and digital field ticketing systems.</li><li>Comfortable with oilfield lingo and able to adapt communication style to different audiences.</li></ul></div>
<div>
F. REQUIRED MANAGERIAL SKILLS<br>
<ul><li>Demonstrated leadership in field and project settings.</li><li>Ability to manage competing priorities and adapt to sudden changes in planning and operations.</li><li>Experience in coaching, mentoring, and developing field teams.</li></ul></div>
<div>
Note:<br>
<ul><li>The qualifications, certifications, and skills outlined in this Local Position Description reflect the preferred requirements for the role. Where an employee&rsquo;s current profile (e.g., educational background, certifications, or prior experience) does not fully align with these requirements, the variance has been reviewed and acknowledged by Management.</li></ul>
The employee has nonetheless demonstrated the capability to perform the responsibilities of the role effectively through relevant experience, transferable skills, and/or internal development. This acknowledgment does not impact the employee&rsquo;s standing in the role and serves as official documentation that any such gaps are formally recognized and accepted</div></div></div><div><div><div>
Skills</div>
</div><div><div>English</div><div>
Communication</div></div></div><div><div><div>
Leadership Competencies</div>
</div><div><div>Act with Agility</div><div>
Adopt a Growth Mindset</div></div></div></div>
</div></div></div></div><div><div><p><b>Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.</b></p>
<p><b>TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.</b></p><br>
<p></p>
</div></div><div><div><div><div><b>Date posted: </b>Nov 25, 2025
</div></div></div></div><div><div><div><div><b>Requisition number: </b>15865</div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Service Project Coordinator - Unconventional

AL MENHAZ COFFEE SUPPLIES LLC

<p><b>Job Title :Customer Coordinator - Technical Department</b></p><p><b>Location:</b> Abu Dhabi, UAE<br/><b>Job Type:</b> Full-time</p><p>We are looking for a <b>Customer Coordinator</b> to join our Technical Department. The ideal candidate will be responsible for handling customer inquiries, coordinating with the technical team, and ensuring smooth communication and service delivery.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer calls, emails, and WhatsApp inquiries professionally.</li><li>Coordinate with the technical team for service scheduling, follow-ups, and job updates.</li><li>Prepare and follow up on quotations, service reports, and job tickets.</li><li>Maintain customer records and ensure timely updates in the system.</li><li>Assist in resolving customer issues and provide timely feedback.</li><li>Ensure proper communication between customers and the technical department.</li><li>Prepare daily and weekly reports for the department.</li><li>Support the Technical Manager with administrative tasks when required.</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication skills in English (Arabic is an advantage).</li><li>Proficiency in MS Office, especially Outlook, Excel, and Word.</li><li>Experience in coordinating with technical/service teams is an advantage.</li><li>Ability to handle pressure and manage multiple tasks.</li><li>Good customer service and problem-solving skills.</li><li>Familiar with WhatsApp Business, email handling, and basic documentation.</li></ul><p><b>Benefits:</b></p><ul><li>Good salary package</li><li>Visa, insurance, and benefits as per UAE labour law</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Customer Coordinator: 2 years (Required)</li></ul><p>Language:</p><ul><li>TAGALOG (Required)</li><li>English (Preferred)</li></ul>

Customer Coordinator

<div><p>GAC Abu Dhabi is looking for candidates for the role of Move Coordinator &ndash; Japanese Nationality to be based in Abu Dhabi. Could it be you?</p><p></p><p><b>
Job Responsibilities</b></p><p></p><ul><li><b>Preparation of Destination Rates:</b></li></ul><p>
Compile and prepare destination rates for overseas agents to ensure competitive and accurate pricing.</p><ul><li><b>MATT Moving Systems Management:</b></li></ul><p>
Oversee and monitor the Moving Systems management specific to the office, ensuring smooth operational flow</p><ul><li><b>Import File Coordination:</b></li></ul><p>
Manage and control all import files, ensuring they are processed efficiently and accurately.</p><ul><li><b>Timely Invoicing:</b></li></ul><p>
Ensure all import files are invoiced in full and on time.</p><ul><li><b>Support Export Quotes:</b></li></ul><p>
Assist Move Consultants in preparing accurate and competitive export quotes.</p><ul><li><b>Customer Service Coordination:</b></li></ul><p>
Work closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction.</p><ul><li><b>Office Administration:</b></li></ul><p>
Perform general office administrative tasks to support daily operations.</p><ul><li><b>Quality Assurance:</b></li></ul><p>
Conduct site visits to ensure adherence to quality standards and GAC protocols.</p><ul><li><b>Reporting:</b></li></ul><p>
Generate monthly reports on quality and site visit observations. Prepare an end-of-year report summarizing all quality-related aspects.</p><ul><li><b>Claims Management:</b></li></ul><p>
Handle and manage all damage and missing claims, acting as the primary contact with insurance brokers. Ensure timely resolution of all claims.</p><ul><li><b>Quotation Conversion Monitoring:</b></li></ul><p>
Review and monitor the quotation conversion ratio and implement strategies to increase the conversion of confirmed jobs.</p><ul><li><br>
Graduate or postgraduate of Business Administration or equivalent</li><li>Japanese Nationality is mandatory</li><li>0-2 years&rsquo; similar industry experience with customer service in logistics, moving services, or a related field</li><li>Sales &amp; Customer service skills are preferrable</li><li>High level of commitment and drive; outgoing and pleasant personality</li><li>Strong organisational and time-management skills</li><li>Excellent English communication and customer service abilities</li><li>Proficient with MS Office applications and able to learn new software quickly</li><li>Attention to detail and a commitment to maintaining high standards</li><li>Ability to work independently and as part of a team</li></ul></div>

Move Coordinator - Japanese Nationality

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