it operator

planning specialist

service engineer

supervisor-reservations

claims specialist

service coordinator

Kardex

<div>
 
 The
 
 Kardex Group
 
 is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 2,500 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.
 
 
 
 
 
 Our
 
 Kardex Turkey
 
 dynamic and passionate team is growing! As a
 
 Service Coordinator
 
 in our Life Cycle Services (LCS) team, you are the first level support for services for our customers and you set the call priority. You are responsible to check SLA&rsquo;s and to dispatch to the 2nd level colleagues. You manage the planning and scheduling of the 2nd level resources and monitor/control the ticket queue. You will plan the preventive maintenance according to the agreed SLA&rsquo;s. Afterwards you check the readiness of the work and plan if needed follow up with the customer.
 
 
 You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers &amp; colleagues and be the face of the Life Cycle Service department at our customer sites across the region.
 
 
 
 
 
 
 Your tasks
 
 
 <ul>
 <li>
 Plan preventive maintenance and services accordingly to the contracts and SLAs details
 </li>
 <li>
 Take action to give 1st line support towards the customer
 </li>
 <li>
 Plan activities technical staff following skill matrix (+/- 10 technicians)
 </li>
 <li>
 Review, check and follow up on previous planning and re-program services visits not done
 </li>
 <li>
 Communicate with project manager / administration &amp; logistics / field management /LCS manager to setup &amp; verify planning priorities
 </li>
 <li>
 Manage repeat visit/crash (offer, ordering parts, date of delivery for parts, communication with customer)
 </li>
 <li>
 Follow &amp; update IT tools (B1/SAP Workforce Planner)
 </li>
 <li>
 Give feedback on work in progress to customers and local
 </li>
 <li>
 Single point of contact for the customer and registration if the customer request for maintenance, support or other items
 </li>
 <li>
 Setup and improved way of delivery of spare parts towards the engineers
 </li>
 <li>
 Control the spare parts stock &amp; the customer spare parts kits
 </li>
 <li>
 Convert completed service jobs to quotation and submit for customer approval
 </li>
 <li>
 Taking booking records of the completed service jobs and proactive orders and recording to backlog (SA)
 </li>
 <li>
 Follow up the backlogs regularly
 </li>
 <li>
 Close the service case once the invoice is generated / Case Management
 </li>
 <li>
 Input the site operation data into the CRM
 </li>
 <li>
 Generate CRM records and tasks of the service contracts
 </li>
 <li>
 Generate Invoice for all the service jobs performed (1.1,1.2)
 </li>
 <li>
 Overdue Management &amp; Follow up
 </li>
 </ul>
 
 
 
 
 
 Your profile
 
 
 <ul>
 <li>
 Technician or Technical formal education (Mechanic/ Electronic / Electrical/Mechatronic qualification)
 </li>
 <li>
 Experience in a similar role as a customer services support/specialist/responsible for a field services team in a multinational company
 </li>
 <li>
 Excellent knowledge of computer skills (MS Office, planning tool, ERP)
 </li>
 <li>
 Knowledge of Geographic planning management
 </li>
 <li>
 Ability to learn and follow specific, local service software applications (CRM/B1)
 </li>
 <li>
 Professional communication skills that is customer oriented
 </li>
 <li>
 Confident, strong assertive team player
 </li>
 <li>
 Good interpersonal skills, focused to offer top professional services
 </li>
 <li>
 Ambitious and performance/results oriented
 </li>
 <li>
 Willingness to travel
 </li>
 <li>
 English CEFR Level B1 (intermediate)
 </li>
 <li>
 Ability to work under stress, dealing with multiple various requests from the internal team and also external customers
 </li>
 <li>
 Ability to coordinate and follow up on field technicians tasks
 </li>
 <li>
 Ability to work in a structured and organized manner and to organize others activities
 </li>
 <li>
 Familiar with diagnostic methods / Methodological skills/Problem solver/Solution oriented mindset
 </li>
 </ul>
 
 
</div>

Service Coordinator

Mars

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Description:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>
We are looking for a highly motivated and agile Customer Service Coordinator to join our Turkey Supply Chain team. The primary responsibility of this role is to manage the order-to-cash cycle with operational excellence, ensuring that our customers receive timely, accurate, and high-quality service.
In addition to managing day-to-day order operations, we are also seeking someone eager to grow into strategic supply chain initiatives, participate in improvement projects, and contribute to our journey toward a more integrated and agile end-to-end supply chain.
This role requires a strong sense of ownership, attention to detail, and the ability to work effectively in a cross-functional FMCG environment&mdash;always in line with Mars Five Principles: Quality,
Responsibility, Mutuality, Efficiency, and Freedom.<h1 class="jobSectionHeader">
What are we looking for?</h1><ul><li>
Bachelor's Degree - Supply Chain or Business degree preferred</li><li>
2&ndash;5 years of experience in customer service, order management, or supply chain (preferably FMCG)</li><li>
Solid knowledge of order-to-cash operations</li><li>
Experience with ERP systems (SAP preferred)</li><li>
Excellent coordination and communication skills</li><li>
Detail-oriented with strong problem-solving ability</li><li>
Agile mindset and a desire to learn beyond daily tasks</li><li>
Fluent in Turkish and English (both written and spoken)</li><li>
Strong team spirit</li></ul><h1 class="jobSectionHeader">
What will be your key responsibilities?</h1><ul><li>
Lead and execute the end-to-end order management process, including order entry, customer confirmation, delivery coordination, and issue resolution</li><li>
Serve as the primary contact for customers; provide timely and solution-oriented support</li><li>
Collaborate with internal teams (Sales, Finance, Logistics, Planning) to ensure seamless order fulfillment</li><li>
Monitor stock availability and communicate proactively with customers regarding delivery timelines</li><li>
Maintain and improve KPIs related to service level, order accuracy, and on-time delivery</li><li>
Support or participate in improvement projects related to customer experience, efficiency, and digitalization&mdash;on top of operational responsibilities</li><li>
Ensure all activities comply with company standards and regulatory requirements</li><li>
Embrace and promote Mars culture and values in daily work</li></ul><h1 class="jobSectionHeader">
What can you expect from Mars?</h1><ul><li>
Work with diverse and talented Associates, all guided by the Five Principles.</li><li>
Join a purpose driven company, where we&rsquo;re striving to build the world we want tomorrow, today.</li><li>
Best-in-class learning and development support from day one, including access to our in-house Mars University.</li><li>
An industry competitive salary and benefits package, including company bonus.</li></ul></div>

Customer Service Coordinator

CHEP

<div>CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world&rsquo;s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
 
 
What does that mean for you? You&rsquo;ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You&rsquo;ll help change how goods get to market and contribute to global sustainability. You&rsquo;ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
<h1 class="jobSectionHeader">Job Description
</h1>Key Responsibilities May Include:
<ul><li>Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
</li><li>Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
</li><li>Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
</li><li>Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
</li><li>Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
</li><li>Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
</li><li>Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
</li>Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders. 
<li>
</li></ul> 
** YOUR MISSION ** &ndash; WHAT WILL YOU DO? **
The mission of the role is to be the first point of contact for incoming calls regarding customer enquiries and complaints. The role involves owning and resolving the queries as quickly and effectively as possible. Deal with in depth and complex issues in a competent and professional manner.
<ul><li>Professional and courteous answering of all incoming calls,
</li><li>Prompt and efficient follow-up of customer queries &amp; service requests. Liaise efficiently with Field Representatives and Customer Service teams,
</li><li>Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all times,
</li><li>React positively to problems identified and undertake root-cause analysis,
</li><li>Take preventive action to ensure customer satisfaction maximised,
</li><li>Maintain regular contact with field teams and provide analytical data and support on specific account queries,
</li><li>Work in line with other functions.(i.e. Logistics regarding deliveries to customers),
</li><li>Record and track Customer complaints regarding quality issues,
</li><li>All correspondence must be in a professional and businesslike manner,
</li><li>Correspondence with the customer should always maintain a standard that reflects clarity of understanding,
</li><li>Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenue,
</li><li>Educate customers about terminology, features and benefits of products i.e. Portfolio to improve customer satisfaction
</li></ul>** WHAT WE ARE LOOKING FOR ** :
<ul><li>1-3 years&rsquo; experience sales &amp; customer service in a service/automotive company where analysis and attention to detail was a key success factor,
</li><li>Business data analysis and account reconciliation,
</li><li>Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues,
</li><li>Direct customer liaising,
</li><li>Fluency in Turkish &amp; English language
</li><li>Excellent analytical skills and detail oriented
</li><li>Able to effectively handle and manage a high degree of multiple tasks
</li><li>Creative problem solver
</li><li>Strong sense of customer satisfaction
</li><li>Time management skills
</li><li>Excellent telephone manner
</li><li>Self-motivated, results driven, have negotiation skills
</li><li>Siebel &amp; BW &amp; SAP user
</li><li>Team player with the ability to work on own imitative and autonomously
</li><li>Advanced level of Excel knowledge
</li></ul>** WHAT WE OFFER **
<ul><li>Attractive base salary with annual bonus &amp; benefits
</li><li>Employee Investment Plan
</li><li>Ability to develop your skills and understanding of business in a worldwide logistics company
</li><li>Participation in worldwide projects
</li><li>Area to build your independence and own responsibilities
</li><li>Support at every stage of your career
</li><li>Independence in operating with a real impact on the organization
</li><li>We are celebrating our successes with meal vouchers and events
</li></ul><h1 class="jobSectionHeader">Remote Type
</h1>Hybrid Remote
<h1 class="jobSectionHeader">Skills to succeed in the role
</h1>Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.</div>

Customer Service Coordinator - Automotive

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Istanbul, Turkey
Job Description:
Johnson &amp; Johnson Vision is recruiting for Customer Service Team Coordinator / Leader to be located in Istanbul, Turkey.
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech .
Purpose:
To lead, motivate and monitor the team to ensure optimum performance. To lead the Customer Services team towards ensuring all KPI&rsquo;s for Customer Service met/exceeded. Areas include managing customer relationships, processing orders, inquiries, and complaints handling across multiple channels. To ensure that all team members are fully trained and have the adequate knowledge and skills to perform their duties and to offer customers a differentiated customer experience.
To provide front line supervisory and leadership support for the market, while being an advocate for the customer across the organisation. Liaise with Commercial Account Managers and other internal stakeholders to ensure full awareness of any customer supply chain issues. Effectively manage the customer relationship and communication channels.
You will be responsible for:
Main duties include, but not limited to:<ul><li>
Deliver on Customer Service key performance indicators and metrics with a team of Customer Service Relationships (CSR) within quality, compliance and safety requirements.</li><li>
Motivate and coach a team of CSRs to meet and exceed performance targets, goals &amp; objectives, and service level agreements.</li><li>
Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues.</li><li>
Establish professional development plans, goal setting and mid- and end-of-year performance reviews.</li><li>
Provide reporting &amp; analytics with the aim to optimize the Supply Chain relationship with customers and drive value-added services.</li><li>
Conduct training, assessments and monitoring and provide constructive feedback and coaching to CSR&rsquo;s.</li><li>
Ensure team members are up to date/trained with latest business critical information/requirements.</li><li>
Work collaboratively with the market&rsquo;s Commercial management team to ensure adequate Customer Service support.</li><li>
Manage all aspects pertaining to workforce management, including forecasting, recruitment, and attendance.</li><li>
Complaint handling: resolve escalated customer complaints related to orders, products, medical issues, policies and other business activities.</li><li>
Maintain comprehensive product, system, and commercial knowledge and soft skills within the team of CSRs, so they can engage the customer and manage the customer relationship.</li><li>
Communicate, demonstrate and inspire in others Johnson &amp; Johnson Credo values.</li><li>
Act as back-up support to other team leaders within the region and the Customer Services Managers.</li></ul>
Qualifications / Requirements:<ul><li>
Experience within a Customer Service environment, ideally within a regulated industry.</li><li>
Fluency in both Turkish and English, written and verbal.</li><li>
Proven ability to manage, motivate and effectively communicate to team members in a matrix environment.</li><li>
High degree of customer focus</li><li>
Proactive and creative approach to problem-solving and complaint handling/escalation</li><li>
Tearn player</li><li>
Sound administrative skills.</li><li>
Excellent communication skills</li><li>
Able to work well under pressure.</li><li>
Exceptional time management and organizational skills</li><li>
Self-motivated, accustomed to a high degree of responsibility.</li><li>
Business proficiency in the Microsoft Office suite of software</li></ul>
Good To Have:<ul><li>
Proficiency in SAP; automated order entry (EDI/FTP)</li><li>
Contact centre leadership experience.</li><li>
Background in project management</li></ul>
#LI-Hybrid</div>

Customer Service Team Coordinator / Leader

Medireve

Job Title: Patient CoordinatorLocation: Istanbul, TurkeyEmployment Type: Full-timeStart Date: ImmediateAbout Medireve:Medireve is a leading medical tourism company based in Istanbul, specializing in hair transplants, dental treatments, and plastic surgery. We are dedicated to delivering world-class healthcare services and ensuring that each patient receives exceptional care and support throughout their medical journey.Position Overview:We are seeking a highly motivated and professional Patient Coordinator to join our growing team. The Patient Coordinator will serve as the primary point of contact for patients, providing guidance, translation support, and coordination of services throughout the treatment process. This role is clinic-based and requires strong communication and organizational skills to ensure an outstanding patient experience.Key Responsibilities:- Attend and support medical consultations, providing clear and accurate translation between Turkish and English.- Ensure patients fully understand their treatment plans, pre-operative instructions, and aftercare procedures.- Maintain ongoing communication with patients before, during, and after their treatment to ensure continuity of care.- Coordinate with medical staff, administration, and logistics teams to ensure seamless service delivery.- Handle patient inquiries with professionalism, empathy, and discretion.- Maintain accurate patient records and support clinic operations as needed.Qualifications and Requirements:- Strong proficiency in both English and Turkish (written and verbal).- Minimum of a high school diploma; higher education preferred.- Previous experience in healthcare, customer service, or translation is an advantage, but not required (training will be provided).- Excellent interpersonal and communication skills.- Strong organizational skills with the ability to manage multiple tasks simultaneously.- Professional appearance and demeanor.- Ability to start immediately.What We Offer:- Comprehensive training and ongoing professional development.- Competitive compensation package.- A dynamic and collaborative work environment.- The opportunity to build a career in the medical tourism and healthcare industry&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Patient Coordinator

ZIM Integrated Shipping Services

<div>We are looking for a Small and Medium Entrepreneurs Sales Coordinator who will handle the following;
Mainly;<ul><li>
Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads.</li><li>
In Charge of providing the small customers with end to end support and solutions.</li><li>
Deal with client&rsquo;s follow up process and problems</li><li>
Solve ad-hoc problems</li><li>
Cascade relevant issues and problems of the customers to CS and ensure solving</li><li>
Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.</li><li>
Offer and follow up cross-sell and up-sales services (VAS services)</li></ul>
Additional;<ul><li>
Compile lists of prospective customers for use as sales leads to the Field Sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.</li><li>
Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.</li><li>
Create and update agreements</li><li>
Discuss and prepare quotations for customers</li><li>
Creating meeting reports in CRM</li><li>
Monitor customer performance</li><li>
Comply with tracking and reporting requirements</li><li>
Screening of lost/new customers</li></ul> 
Requirements:
 
<ul><li>Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar</li><li>
1-2 years of experience in sales/CS position</li><li>
Working experience in a local FFW / shipping industry - Advantage</li><li>
Proficient in MS Office, Excel, CRM</li><li>
Turkish Language is mandatory</li><li>
Good control of English language (Speaking, reading and writing)</li></ul> 

Function:
 
Countries &amp; Business Development</div>

Inside Sales Representative

TÜV Rheinland Group

<div><h2 class="jobSectionHeader">Seeking a Skilled Commercial Inspections Coordinator - Surveyor!</h2>
T&Uuml;V Rheinland is seeking a highly motivated and detail-oriented CommercialInspection Coordinator - Surveyor to join our team of trusted professionals. In this role, you will conduct comprehensive inspections, assessments, and surveys for the products transported by cargo ships or similar carriers at ports and marine terminals to ensure compliance with client requirements, regulatory standards, and applicable industry guidelines. As the Commercial Inspection Coordinator - Surveyor, you will be responsible for managing and performing inspections, preparing detailed reports, coordinating with clients,
<h2 class="jobSectionHeader">Job Description</h2><ul><li><ul><li>Perform thorough inspections of cargo, containers, and related import/export goods at ports and marine terminals based on contractual and regulatory requirements.</li><li>Conduct pre- and post-loading inspections to confirm proper handling and transportation of goods.</li></ul></li><li><ul><li>Inspect and evaluate compliance with safety standards, quality measures, and technical specifications.</li><li>Coordinate inspections in Turkey and Europe Region.</li><li>Communicate effectively with clients to understand their specific inspection requirements and timelines.</li><li>Work collaboratively with other Surveyors and professionals to ensure that all inspections and assessments are conducted efficiently and effectively.</li><li>Co-ordinate with suppliers and Subcontracted Inspector when necessary for Inspection activities.</li><li>Prepare detailed, accurate inspection reports, including findings.</li><li>Maintain up-to-date records of inspections and assessments.</li><li>Responsible for Daily update to client &amp; Preparation of Final report.</li><li>Prepare Service offer</li><li>Communicate with Client, respond inquiries and make clarifications.</li></ul></li></ul><h2 class="jobSectionHeader">
Experience &amp; Further Qualifications</h2><ul><li><ul><li>Bachelor&rsquo;s degree in Engineering or relevant qualification in Marine Surveying, Supply Chain Management, or a related field.</li><li>At least 3-5 years of experience in inspection, surveying, or similar roles in the Testing, Inspection and Certification sector.</li><li>Strong proficiency in English, both written and spoken</li><li>Experience conducting various types of marine surveys (e.g., on/off-hire, cargo, hull, condition) is essential.</li><li>Exceptional analytical and problem-solving skills.</li><li>Proficiency in preparing detailed technical reports and documentation.</li><li>Excellent communication and coordination skills to interact with clients, stakeholders, and team members.</li><li>Willingness to travel to various sites,
</li><li>Proficiency in MS Office applications and other relevant software.</li></ul></li></ul><h2 class="jobSectionHeader">
We offer</h2><ul><li><ul><li>Insurance packages and health care.</li><li>Company car.</li><li>Lunch Card.</li><li>Experienced and international teams.</li><li>Training and development.</li><li>Positive working atmosphere.</li></ul></li></ul></div>

Inspections Coordinator- Surveyor

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