operations manager

area manager

assistant manager

customer delivery manager (m/w/d) Jobs in Mangaluru

customer delivery manager (m/w/d)

hr service delivery associate Jobs in Mangaluru

hr service delivery associate

service delivery manager

Deutsche Telekom

<div>
 
 Deine Aufgabe
 
 
 
 Dies ist eine
 
 Customer Delivery Manager Principal
 
 -Rolle, die
 
 9 bis 12 Jahre Erfahrung
 
 erfordert. Die Position beinhaltet die Verantwortung f&uuml;r Serviceketten spezifischer Business-Service-Produkte &uuml;ber verschiedene Organisationseinheiten hinweg.
 
 
 
 Aufgaben
 
 
 
 <ul>
 <li>
 Verwaltung kombinierter Services f&uuml;r Delivery-Accounts gem&auml;&szlig; vereinbarter OLAs
 </li>
 <li>
 &Uuml;bernahme der Verantwortung f&uuml;r KPIs, SLAs und OLAs der vertraglich vereinbarten Services
 </li>
 <li>
 Verantwortung f&uuml;r den technischen Inhalt operativer fachspezifischer technischer Konzepte
 </li>
 <li>
 Bereitstellung von Input f&uuml;r die Ressourcenplanung zur Sicherstellung der operativen Stabilit&auml;t
 </li>
 <li>
 Sicherstellung der Qualit&auml;t der bereitgestellten Services und Bereitstellung operativer Unterst&uuml;tzung
 </li>
 <li>
 Koordination, Management und &Uuml;berwachung der operativen Leistung
 </li>
 <li>
 Identifizierung, Formulierung und Implementierung von Prozess- und Richtlinienverbesserungen zur Maximierung des operativen Outputs
 </li>
 <li>
 Steuerung der jeweiligen Operation Manager
 </li>
 <li>
 Funktion als operative Schnittstelle zwischen Produktion, Service Delivery Management (SDM) und anderen Delivery-Einheiten
 </li>
 <li>
 Erl&auml;uterung von Produktionsoptionen f&uuml;r das SDM
 </li>
 <li>
 Verantwortung f&uuml;r das vom SDM beauftragte Standardreporting
 </li>
 <li>
 &Uuml;berwachung, Management und Verbesserung der Effizienz der bereitgestellten Services
 </li>
 <li>
 Funktion als zentraler Ansprechpartner f&uuml;r den internen Kunden
 
 
 </li>
 </ul>
 
 Dein
 
 Profil
 
 
 
 
 Wir suchen einen
 
 Customer Delivery Manager Principal
 
 mit umfangreicher Erfahrung im Service Management, starken Kommunikationsf&auml;higkeiten und guten Kenntnissen in Englisch und Deutsch.
 
 
 
 Muss-Kriterien
 
 
 
 <ul>
 <li>
 9 bis 12 Jahre Erfahrung
 </li>
 <li>
 Effektive Kommunikationsf&auml;higkeiten
 </li>
 <li>
 Pr&auml;sentationsf&auml;higkeiten
 </li>
 <li>
 Verhandlungsgeschick
 </li>
 <li>
 Teamf&auml;higkeit und Kooperationsverm&ouml;gen
 </li>
 <li>
 Finanzkenntnisse
 </li>
 <li>
 Mittlere MS Office-Kenntnisse
 </li>
 <li>
 Fortgeschrittene ITIL-Prozesskenntnisse
 </li>
 <li>
 Englischkenntnisse
 </li>
 <li>
 Deutschkenntnisse
 
 
 </li>
 </ul>
 
 
 &Uuml;ber uns
 
 
 
 
 
 T-Systems Information and Communication Technology India Private Limited
 
 (T-Systems ICT India Pvt. Ltd.) ist stolzer Empf&auml;nger der prestigetr&auml;chtigen Great Place To Work&reg; Certification&trade;.
 
 
 Als hundertprozentige Tochtergesellschaft der T-Systems International GmbH ist T-Systems India an den Standorten Pune, Bangalore und Nagpur t&auml;tig und verf&uuml;gt &uuml;ber ein engagiertes Team von mehr als 3500 Mitarbeitern, die Dienstleistungen f&uuml;r Konzernkunden erbringen.
 
 
 T-Systems bietet integrierte End-to-End-IT-L&ouml;sungen und treibt die digitale Transformation von Unternehmen in allen Branchen voran, darunter:
 
 
 <ul>
 <li>
 Automobilindustrie
 </li>
 <li>
 Fertigung
 </li>
 <li>
 Logistik und Transport
 </li>
 <li>
 Gesundheitswesen
 </li>
 <li>
 &Ouml;ffentlicher Sektor
 
 
 </li>
 </ul>
 T-Systems entwickelt vertikale, unternehmensspezifische Softwarel&ouml;sungen f&uuml;r diese Sektoren.
 
 
 
 T-Systems International GmbH
 
 ist ein Unternehmen f&uuml;r Informationstechnologie und digitale Transformation mit Pr&auml;senz in &uuml;ber 20 L&auml;ndern und einem Umsatz von mehr als 4 Milliarden Euro. T-Systems ist ein weltweit f&uuml;hrender Anbieter von digitalen Dienstleistungen und verf&uuml;gt &uuml;ber mehr als 20 Jahre Erfahrung in der Transformation und dem Management von IT-Systemen.
 
 
 Als Tochtergesellschaft der Deutschen Telekom und Marktf&uuml;hrer in Deutschland bietet T-Systems International sichere, integrierte Informationstechnologie und digitale L&ouml;sungen aus einer Hand.
 
 
 
 Bewerbungsinformationen
 
 
 
 
 Betrugswarnung:
 
 H&uuml;te dich vor irref&uuml;hrenden Anzeigen und betr&uuml;gerischer Kommunikation, die im Namen von T-Systems "Angebotsschreiben" gegen eine Geb&uuml;hr ausstellen. Bitte achte auf eine authentische T-Systems-E-Mail-Adresse - XYZ@t-systems.com .
 
 
 Bleib wachsam. Sch&uuml;tze dich vor Rekrutierungsbetrug!
 
 
 Weitere Informationen findest du unter: Betrugswarnung
</div>

Customer Delivery Manager (m/w/d)

Nexthink

<div>
 
 
 
 Company Description
 
 
 
 Hi, we&rsquo;re Nexthink. We&rsquo;re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees&rsquo; experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we&rsquo;ve surpassed $190M in ARR, and we&rsquo;ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we&rsquo;re just getting started.
 
 
 
 Job Description
 
 
 
 To support Nexthink Professional Services, we are looking for a Senior Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.
 
 
 The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer&rsquo;s dataset and provide recommendations as well as maintain application operations. The role is expected to work collaboratively with SDMs, Professional Services &amp; Customer Success teams.
 
 
 The main responsibilities of the role are as follows:
 
 
 <ul>
 <li>
 Being able to analyze and benchmark customer&rsquo;s data-set to drive insights for ongoing operations
 </li>
 <li>
 Experience on end user computing common issues and proper ways to solve it for enterprises
 </li>
 <li>
 Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles
 </li>
 <li>
 Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
 </li>
 <li>
 Provide actionable insights to customers and automation opportunities
 </li>
 <li>
 Being part of customer&rsquo;s internal process
 </li>
 <li>
 Support customers&rsquo; initiatives on Nexthink areas of operations
 </li>
 <li>
 Ability to build content based on customers&rsquo; requirements and collaborate with specialized team for advanced content build
 </li>
 <li>
 Provide new insights to integrate Nexthink with existing solutions and internal processes;
 </li>
 <li>
 Work against a set of Service Levels (SLs)
 </li>
 <li>
 Stay current on product development/releases to a level required for the above activities;
 </li>
 <li>
 This position requires 10% travel to headquarters for training purposes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 BE in Computer Science preferred
 </li>
 <li>
 Minimum of 5-8 years of experience in technical consulting, analytics &amp; automation
 </li>
 <li>
 History of data analysis and drive to actionable insights and automation
 </li>
 <li>
 Experience over transformation projects (e.g. Win10, O365)
 </li>
 <li>
 Extensive technical knowledge on end-user computing
 </li>
 <li>
 Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
 </li>
 <li>
 Good knowledge of IT operations in a challenging environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We are the pioneers and trailblazers of a global IT Market Category(DEX)that is shaping the future of how the world works, giving our customers&rsquo; IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
 
 
 With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees &lsquo;Nexthinkers&rsquo; and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
 
 
 If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
 
 
 <ul>
 <li>
 💼 Permanent Contract and a competitive compensation package.
 </li>
 <li>
 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
 </li>
 <li>
 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
 </li>
 <li>
 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
 </li>
 <li>
 📚 Free access to professional training platforms to explore your interests and enhance your skills.
 </li>
 <li>
 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
 </li>
 <li>
 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.
 </li>
 <li>
 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
 </li>
 <li>
 📣  Bonuses for referring successful hires after three months of continuous employment.
 
 
 </li>
 </ul>
 Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
 
 
</div>

Senior Professional Services Consultant

KPMG

<div>
 
 
 Associate Director
 
 &ndash; Service delivery will require the candidate to lead large complex engagements or multiple mid-sized independent engagements in financial services operations environment. It will involve both build and run part of engagement/projects and delivering the objectives agreed with the client and onshore stakeholders
 
 
 
 
 
 &mdash;The The role will manage large teams in the delivery of services across multiple clients either in same geography or cross geography candidate will oversee complex financial reconciliations, ensure compliance with regulatory standards, and drive process improvements
 
 
 &mdash;Supervise and mentor a team responsible for performing daily, weekly and monthly reconciliation of financial transactions, including bank, accounts payable, accounts receivable, and general ledger accounts.
 
 
 &mdash;Investigate discrepancies and variances, ensuring timely resolution and accurate financial reporting
 
 
 &mdash;Maintain reconciliation reports and documentation in compliance with internal controls and audit requirements.
 
 
 &mdash;Identify opportunities for both process and technology improvements, develop ideas to utilize R2R tools like BlackLine, Trintech or Workiva with additional understanding of AI tools for innovation
 
 
 
 
 
 
 Educational qualifications
 
 
 
 &bull;Must be a qualified Any graduates/ MBA/CA/CPA
 
 
 
 Work experience
 
 
 
 15 yrs of post qualification experience in an operational environment, with at least 5 years in a managerial role
 
 
 
 
 
 
 Mandatory technical &amp; functional skills
 
 
 
 &bull;Reconciliation tools &amp; experience a must, especially
 
 Oracle
 
 
 
 &bull;Strong knowledge of reconciliation tools, accounting principles, and financial reporting
 
 
 &bull;Proficiency in ERP systems and MS Excel (VLOOKUP, Pivot tables etc)
 
 
 
</div>

Associate Director

KONE

<div>
 Customer relationship management
 
 
 <ul>
 <li>
 Accountable for customer satisfaction through quality of service and precise communication
 </li>
 <li>
 Accountable for equipment safety and performance
 </li>
 <li>
 Accountable for selling service repairs
 </li>
 <li>
 Accountable for the sales lead volume, quality, and further processing of sales leads
 </li>
 <li>
 Accountable for resolving customer service quality complaints
 </li>
 <li>
 Accountable for resolving customers invoicing complaints related to maintenance operations
 
 
 </li>
 </ul>
 Service operations
 
 
 <ul>
 <li>
 Accountable for the end-users, the sites and the technicians safety
 </li>
 <li>
 Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
 </li>
 <li>
 Accountable for the control of the field operations costs and CMII
 </li>
 <li>
 Accountable for callouts and service repairs sales
 </li>
 <li>
 Responsible for proximity stock content &amp; value
 </li>
 <li>
 Accountable for managing the third party inspections visits and follow-up actions
 </li>
 <li>
 Validates the service contract technical terms with the salesperson
 </li>
 <li>
 Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
 </li>
 <li>
 Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
 </li>
 <li>
 Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
 </li>
 <li>
 Accountable for reducing the callouts in his area
 </li>
 <li>
 Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
 </li>
 <li>
 Accountable for the timely completion of the planned maintenance visits
 </li>
 <li>
 Accountable for the planned maintenance scheduling and optimized routing
 </li>
 <li>
 Responsible for performing site audits
 </li>
 <li>
 Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
 </li>
 <li>
 Responsible for the control and authorization of overtime
 
 
 </li>
 </ul>
 People management / Leadership
 
 
 <ul>
 <li>
 Accountable for the performance of his assigned technicians
 </li>
 <li>
 Accountable for maintenance technicians motivation and competence development
 </li>
 <li>
 Accountable for determining and checking technicians performance objectives
 </li>
 <li>
 Accountable for communication to his technicians
 </li>
 <li>
 Accountable for managing technician absences and back-up, and callout technician scheduling
 </li>
 <li>
 Accountable for technician timesheet validation prior to payroll
 </li>
 <li>
 Accountable for equipment assignment to technician and technician workload balancing
 </li>
 <li>
 Responsible of defining the technician capacity need and for the technician hiring and selection process
 </li>
 <li>
 Accountable for defining, authorizing replacement , managing technician&rsquo;s tools, vans, phone/PDA and instruments
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Engineer/ Senior Engineer- Service

<div>
 
 
 
 Company Description
 
 
 
 Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
 
 
 
 Job Description
 
 
 
 To support Nexthink Professional Services, we are looking for a Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.
 
 
 The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer&rsquo;s dataset and provide recommendations as well as maintain application operations. The role is expected to work collaboratively with SDMs, Professional Services &amp; Customer Success teams.
 
 
 The main responsibilities of the role are as follows:
 
 
 <ul>
 <li>
 Being able to analyze and benchmark customer&rsquo;s data-set to drive insights for ongoing operations
 </li>
 <li>
 Experience on end user computing common issues and proper ways to solve it for enterprises
 </li>
 <li>
 Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles
 </li>
 <li>
 Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
 </li>
 <li>
 Provide actionable insights to customers and automation opportunities
 </li>
 <li>
 Being part of customer&rsquo;s internal process
 </li>
 <li>
 Support customers&rsquo; initiatives on Nexthink areas of operations
 </li>
 <li>
 Ability to build content based on customers&rsquo; requirements and collaborate with specialized team for advanced content build
 </li>
 <li>
 Provide new insights to integrate Nexthink with existing solutions and internal processes;
 </li>
 <li>
 Work against a set of Service Levels (SLs)
 </li>
 <li>
 Stay current on product development/releases to a level required for the above activities;
 </li>
 <li>
 This position requires 10% travel to headquarter for training purposes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 BE in Computer Sciencepreferred
 </li>
 <li>
 Minimum of 3 years of experience in technical consulting, analytics &amp; automation
 </li>
 <li>
 History of data analysis and drive to actionable insights and automation
 </li>
 <li>
 Experience over transformation projects (e.g. Win10, O365)
 </li>
 <li>
 Extensive technical knowledge on end-user computing
 </li>
 <li>
 Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
 </li>
 <li>
 Good knowledge of IT operations in a challenging environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We are the pioneers and trailblazers of a global IT Market Category(DEX)that is shaping the future of how the world works, giving our customers&rsquo; IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
 
 
 With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees &lsquo;Nexthinkers&rsquo; and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
 
 
 If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
 
 
 <ul>
 <li>
 💼 Permanent Contract and a competitive compensation package.
 </li>
 <li>
 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
 </li>
 <li>
 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
 </li>
 <li>
 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
 </li>
 <li>
 📚 Free access to professional training platforms to explore your interests and enhance your skills.
 </li>
 <li>
 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
 </li>
 <li>
 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.
 </li>
 <li>
 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
 </li>
 <li>
 📣  Bonuses for referring successful hires after three months of continuous employment.
 
 
 </li>
 </ul>
 Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
 
 
</div>

Professional Services Consultant

HireRight

<div>
 
 About HireRight
 
 
 
 HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
 
 
 
 Overview
 
 
 
 The Account Manager will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Manager works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.
 
 
 
 Responsibilities
 
 
 
 Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent customer service.
 
 
 Client Care Responsibilities:
 
 
 <ul>
 <li>
 Acting as a dedicated Account Manager responsible for overall relationship, growth, retention and customer support for a number of clients.
 </li>
 <li>
 Responsible for the optimization and smooth running of the clients overall screening program.
 </li>
 <li>
 Client Liaison &ndash; providing candidate/file and company specific information and progress reports in response to clients&rsquo; enquiries / Handling all levels of enquiries from customers
 </li>
 <li>
 Building long term relationships with the assigned clients
 </li>
 <li>
 Maintain and improve client satisfaction and performance;
 </li>
 <li>
 Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
 </li>
 <li>
 Promoting and discussing new services with their Clients
 </li>
 <li>
 Handling SLA reviews of their clients
 </li>
 <li>
 Communicating SLA changes to Service Deliver Teams
 </li>
 <li>
 Leading frequent Client meetings (face to face and/or conference calls)
 </li>
 <li>
 Conducting Client Trainings
 </li>
 <li>
 Generating reports and presentations
 </li>
 <li>
 Setting up and maintaining corporate operating systems with client specific information and user access
 </li>
 <li>
 Presenting marketing materials to clients and informing them about procedural changes
 </li>
 <li>
 Providing Technical support for Client
 </li>
 <li>
 Interdepartmental cooperation
 </li>
 <li>
 Liaising between Service Delivery teams and Client when additional information needed in order to complete background screening report.
 </li>
 <li>
 Cooperating with Service Delivery teams.
 </li>
 <li>
 Obtaining volume predictions from clients and feeding back to Operations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses a Bachelor Degree in Business with a minimum 3 years relevant account management experience. BGV industry experience preferred .
 </li>
 <li>
 Equipped with commercial awareness skills to understand market trends and what is happening in the market
 </li>
 <li>
 Strong communication skills to communicate with all levels of management with diplomacy, tact and discretion.
 </li>
 <li>
 Ability to demonstrate influencing skills to implement new ideas and upsell with existing client base.
 </li>
 <li>
 Ability to project manage and meet deadlines; priorities, multitask and manage own and others time effectively
 </li>
 <li>
 Identifies ideas and opportunities and makes them happen
 </li>
 <li>
 Good Computer Literacy including MS Word, Outlook, Excel, PowerPoint etc.
 </li>
 <li>
 Ability to travel at short notice to meet client needs where necessary
 </li>
 <li>
 Building relationships with senior level contacts within client accounts.
 
 
 </li>
 </ul>
 
 What Do We Offer
 
 
 
 All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
 
 
 HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
</div>

Account Manager

airtel

<div>
 
 Job Title:
 
 Key Account Manager
 
 
 
 Function:
 
 Sales
 
 
 
 Reporting to: Business Manager
 
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 
 Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales &amp; Revenue targets, by selling Data, Voice, VAS and cloud related new product solutions.
 
 
 
 
 
 
 
 Deliverables
 
 
 
 
 &middot; Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
 
 
 &middot; Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue
 
 
 &middot; Augment solution selling, and drive new product penetration in emerging markets
 
 
 &middot; Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
 
 
 &middot; Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control
 
</div>

Cloud Consultant

Explore 408+ Service delivery manager in Mangaluru this December. Find roles across top companies and apply now to boost your career.