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service desk agent

Atlantis Resorts

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

KERZNER INTERNATIONAL LIMITED

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Mandarin Oriental Hotel Group

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.
As a Front Desk Agent, you will be responsible for the following duties:
<ul>
<li>Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</li>
<li>Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</li>
<li>Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</li>
<li>Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</li>
<li>Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</li>
<li>Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</li>
</ul>
As a Front Desk Agent, we expect from you:
<ul>
<li>Senior school qualification with at least 2 years experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</li>
<li>Proficient in Microsoft Office, PSMS, and other Front Office systems.</li>
<li>Communicates effectively in English; additional language skills in Arabic or others are preferred.</li>
<li>Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.</li>
<li>Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</li>
<li>Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</li>
</ul>

Front Desk Agent

Accor Group

Job Title Front Desk Agent - Guest Services and Reception - Dubai Job Description Front Desk Agent - Guest Services and Reception - Dubai Position Overview Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude * Complete check-in, check-out, and room change processes accurately and efficiently * Maintain and reconcile cashier float; process payments and foreign currency exchanges * Handle inquiries regarding loyalty programs, special packages, and promotions * Respond to guest complaints and requests, escalating when needed to management * Coordinate closely with butlers and other departments to fulfill guest needs * Promote onward bookings within the Raffles brand network when applicable * Prepare night audit reports, morning summaries, and ensure accounting accuracy * Keep the reception and Raffles Club areas clean, organized, and presentable at all times * Follow established health, safety, and hotel policies Candidate Requirements * Post-secondary education or diploma in Hotel Management * Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting * Fluent in written and spoken English; additional languages are an asset * Strong interpersonal skills with the ability to handle guest concerns calmly * Familiarity with property management systems and front office procedures * Detail-oriented with excellent organizational and multitasking skills * Ability to work night shifts, weekends, and holidays as needed * Professional appearance and a team-oriented mindset

Front Desk Agent - Guest Services and Reception - Dubai

Job Title Guest Relations Agent Front Desk Hospitality Dubai, UAE Job Description Guest Relations Agent Front Desk Hospitality Dubai, UAE Position Overview Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements) Why Join Us Work with Accor in Dubai * Employee benefit card offering worldwide hotel discounts * Access to Accor s learning and development programs * Internal promotion and international mobility opportunities * Be part of a service-oriented, inclusive culture * Join a team that makes a real impact through social and environmental initiatives

Guest Relations Agent Front Desk Hospitality

Job Title Guest Services Agent Front Office and Concierge Dubai, UAE Job Description Guest Services Agent Front Office and Concierge Dubai, UAE Position Overview Novotel Bur Dubai is hiring a Guest Services Agent to join its dynamic front office team. This role is ideal for hospitality professionals with a welcoming personality, excellent communication skills, and a passion for delivering exceptional first impressions. Join a globally recognized hotel brand and play a key role in creating seamless guest experiences from arrival to departure. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front Desk Coordination and Guest Interaction As a Guest Services Agent, you will be responsible for ensuring the smooth and professional delivery of front desk and bell services. From handling guest luggage to managing transport needs and coordinating with other departments, your role is essential to guest satisfaction. You will act as the face of the hotel, making every interaction a positive and efficient experience. What You ll Do * Welcome guests upon arrival and assist with baggage handling, check-in coordination, and directions * Coordinate all guest services in line with Novotel and Accor brand standards * Ensure timely handling and delivery of luggage, incoming faxes, parcels, and room items * Maintain accurate records of luggage deliveries, guest belongings, and service logs * Inform guests about hotel amenities, facilities, local attractions, and nearby merchants * Manage airport transfer charges and coordinate transport needs accurately and professionally * Communicate effectively with bell desk, concierge, and front office teams for seamless operations * Uphold high standards of presentation, grooming, and customer service at all times * Respond to guest inquiries and concerns with empathy, professionalism, and a solution-oriented approach * Ensure service timelines are met (e.g., luggage pickup within 10 minutes, fax delivery within 15 minutes) * Support cross-functional teamwork and attend scheduled meetings or training as required Ideal Profile Service-Oriented and Professional * Previous experience in guest services, concierge, or front desk is preferred * Strong customer service skills and a natural flair for engaging with guests * Professional personal presentation and a positive, welcoming attitude * Detail-oriented, reliable, and capable of multitasking in a fast-paced environment * Proficient in Opera or similar hotel POS systems; basic computer literacy required * Good problem-solving abilities and clear communication under pressure * Manual driver s license preferred for handling transport or valet support * High school diploma or equivalent; hospitality-related qualifications are a plus * Willingness to work flexible shifts including evenings, weekends, and holidays

Guest Services Agent Front Office and Concierge Dubai, UAE

IHG Hotels & Resorts

Job Title
Front Desk Agent Luxury Hospitality Dubai, UAE
Job Description
Front Desk Agent Luxury Hospitality Dubai, UAE Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Front Desk / Guest Services Salary: 3500 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The Front Desk Agent at InterContinental Hotels Group Dubai Festival City will be the first point of contact for guests, delivering warm welcomes, efficient check-in and check-out processes, and professional service throughout the guest s stay. This role requires a passion for hospitality, attention to detail, and the ability to create a seamless and memorable experience for each guest in a world-class luxury hotel environment. What You ll Do * Greet guests with a friendly and professional demeanor upon arrival * Handle check-in and check-out processes efficiently in accordance with IHG standards * Respond promptly to guest inquiries about hotel services, facilities, and local attractions * Process reservations, room assignments, and billing accurately using hotel systems * Coordinate with other departments to ensure smooth guest service delivery * Resolve guest concerns and complaints professionally, escalating when needed * Maintain up-to-date knowledge of room availability, rates, promotions, and special offers * Promote hotel services and upsell room categories to maximize revenue * Follow all hotel policies, procedures, and safety regulations Ideal Profile * Minimum 2 years of experience in the service industry, preferably in a front desk or guest services role within a luxury hotel * Strong communication and interpersonal skills with fluency in English; additional languages are an advantage * Proficiency in Microsoft Office and hotel management systems such as Opera * Excellent organizational and teamwork abilities * Positive, proactive attitude with a passion for customer service Why Join Us InterContinental Dubai Festival City offers the opportunity to work in a prestigious hotel cluster with luxury, premium, and lifestyle brands. You will be part of a supportive team of over 1,200 colleagues, enjoy professional growth opportunities, and have access to exclusive staff benefits within the IHG Hotels & Resorts network. About the Company IHG Hotels at Dubai Festival City is a world-class destination featuring four distinct properties InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites with over 1,600 rooms, 16 restaurants and bars, extensive event facilities, Spa InterContinental, and state-of-the-art leisure amenities. The brand has been a leader in global luxury hospitality since the 1940s, offering guests unforgettable experiences across cultures and continents.
Post Details

Front Desk Agent Luxury Hospitality Dubai, UAE

Explore 5435+ Service desk agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5435 service desk agent jobs IN Dubai United Arab Emirates

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Agent, Information Technology Helpdesk

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Front Desk Agent Luxury Hospitality Dubai, UAE