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Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
The Opportunity 
The Field Service Engineer (FSE) is responsible for providing on-site technical support for the installation, commissioning, preventative maintenance, and troubleshooting of Roche equipment. This role involves traveling to customer sites to ensure equipment is operating at peak performance. This individual will work under general supervision, handling routine service calls independently while assisting senior engineers on more complex issues.<div> 
Key Responsibilities: 
<ul><li>Ensure constant coverage of the area, setting up priorities of technical assistance in case of overload of activities.</li><li>Deliver the planned system installations and carry out installations as per Roche standards.</li><li>Ensure all service activities are performed and documented in a timely manner as per Roche standards.</li><li>Ensure coverage and support in line with agreements with customers and necessary accreditation requirements are met.</li><li>Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure.</li><li>Timely forecast spare parts of systems for line of expertise.</li><li>Ensure Key deliverables eg Uptime, customer satisfaction, Value of service etc to manage expectations for assigned strategic customers are met</li><li>Accountable for mandatory upgrades/ modifications for assigned systems and ensure that been done for all systems in the country</li><li>Provide expert technical opinion, identify possible solutions and recommend strategies that lead to timely and effective resolution of high priority issues. Act as mentor and lend support to FSEs to resolve complex and persistent issues.</li><li>Accountable for assigned administrative tasks (PPM scheduling, Modifications, e services, Service Marketing, Service revenue, etc),</li><li>Establish and develop a relationship with the customer that enhances the reputation and professionalism of Roche Diagnostics.</li><li>Provide clear and appropriate customer communication, including pro-active arrangement of routine preventative and corrective maintenance visits.</li><li>Ensure that all administration and back office tasks is completed in a timely and accurate manner, and ensure that all administration is completed in a timely and accurate manner.</li><li>Manage petty cash for day-to-day operations and oversee the processing of monthly claims, highlighting strong financial management skills.</li></ul></div><div> 
Who you are 
<ul><li>Good Background for Technical Support and instruments handling.</li><li>Experience in dealing with Health care public sector.</li><li>Excellent communication and interpersonal skills for effective collaboration with various teams.</li><li>Ability to manage multiple projects simultaneously and work under tight deadlines.</li><li>A proactive approach to problem-solving and continuous improvement.</li></ul></div> 
Qualification and Experience<ul><li>Bachelor Engineering, Biomedical, Electronic, Mechatronics or relevant fields. (Kuwaiti nationality preferred).</li><li>1 year of hands-on experience in a technical support, maintenance, or field service role.</li><li>Strong problem-solving skills, and the ability to communicate effectively with customers and colleagues.</li><li>Motivated to work in a hands-on environment and support field operations.</li><li>Excellent teamwork and communication skills, with a proactive and learning-oriented mindset.</li><li>Strong understanding of digital technologies, Automation and their application in service operations.</li><li>Excellent communication skills with the ability to convey strategic concepts to a diverse audience.</li><li>Detail-oriented and able to work independently as well as collaboratively in a team environment.</li><li>Fluent English is mandatory; Arabic Language is a Must.</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Field Service Engineer

<div>
 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
 
 The Position
 
 
 The Opportunity
 
 
 The Field Service Engineer (FSE) is responsible for providing on-site technical support for the installation, commissioning, preventative maintenance, and troubleshooting of Roche equipment. This role involves traveling to customer sites to ensure equipment is operating at peak performance. This individual will work under general supervision, handling routine service calls independently while assisting senior engineers on more complex issues.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Ensure constant coverage of the area, setting up priorities of technical assistance in case of overload of activities
 </li>
 <li>
 Deliver the planned system installations and carry out installations as per Roche standards
 </li>
 <li>
 Ensure all service activities are performed and documented in a timely manner as per Roche standards
 </li>
 <li>
 Ensure coverage and support in line with agreements with customers and necessary accreditation requirements are met
 </li>
 <li>
 Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure
 </li>
 <li>
 Timely forecast spare parts of systems for line of expertise
 </li>
 <li>
 Ensure Key deliverables eg Uptime, customer satisfaction, Value of service etc to manage expectations for assigned strategic customers are met
 </li>
 <li>
 Accountable for mandatory upgrades/ modifications for assigned systems and ensure that been done for all systems in the country
 </li>
 <li>
 Provide expert technical opinion, identify possible solutions and recommend strategies that lead to timely and effective resolution of high priority issues. Act as mentor and lend support to FSEs to resolve complex and persistent issues
 </li>
 <li>
 Accountable for assigned administrative tasks (PPM scheduling, Modifications, e services, Service Marketing, Service revenue, etc),
 </li>
 <li>
 Establish and develop a relationship with the customer that enhances the reputation and professionalism of Roche Diagnostics
 </li>
 <li>
 Provide clear and appropriate customer communication, including pro-active arrangement of routine preventative and corrective maintenance visits
 </li>
 <li>
 Ensure that all administration and back office tasks is completed in a timely and accurate manner, and ensure that all administration is completed in a timely and accurate manner
 </li>
 <li>
 Manage petty cash for day-to-day operations and oversee the processing of monthly claims, highlighting strong financial management skills
 
 
 </li>
 </ul>
 Who you are
 
 
 <ul>
 <li>
 Good Background for Technical Support and instruments handling
 </li>
 <li>
 Experience in dealing with Health care public sector
 </li>
 <li>
 Excellent communication and interpersonal skills for effective collaboration with various teams
 </li>
 <li>
 Ability to manage multiple projects simultaneously and work under tight deadlines
 </li>
 <li>
 A proactive approach to problem-solving and continuous improvement
 
 
 </li>
 </ul>
 Qualification and Experience
 
 
 <ul>
 <li>
 Bachelor Engineering, Biomedical, Electronic, Mechatronics or relevant fields. (Kuwaiti nationality preferred)
 </li>
 <li>
 1 year of hands-on experience in a technical support, maintenance, or field service role
 </li>
 <li>
 Strong problem-solving skills, and the ability to communicate effectively with customers and colleagues
 </li>
 <li>
 Motivated to work in a hands-on environment and support field operations
 </li>
 <li>
 Excellent teamwork and communication skills, with a proactive and learning-oriented mindset
 </li>
 <li>
 Strong understanding of digital technologies, Automation and their application in service operations
 </li>
 <li>
 Excellent communication skills with the ability to convey strategic concepts to a diverse audience
 </li>
 <li>
 Detail-oriented and able to work independently as well as collaboratively in a team environment
 </li>
 <li>
 Fluent English is mandatory; Arabic Language is a Must
 
 
 </li>
 </ul>
 Who we are
 
 
 A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
 
 Let&rsquo;s build a healthier future, together.
 
 
 
 Roche is an Equal Opportunity Employer.
 
</div>

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Electrical Service Engineer will be responsible for attending to the maintenance requests and ensuring that they are being
 
 
 handled on a timely and efficient manner.
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Represent and attend KFF Inspections.
 </li>
 <li>
 Follow/monitor/reporting On-Call Team.
 </li>
 <li>
 Manage &amp; follow minor electrical works/Fire alarm works&nbsp;&nbsp;
 </li>
 <li>
 Overseeing the processes of organizing the maintenance requests.
 </li>
 <li>
 Costs cutting and improve department profit.
 </li>
 <li>
 Being innovative in trying to get opportunities through references collected from the industry and communicating with sales team accordingly.
 </li>
 <li>
 Swiftly responding to system failures.
 </li>
 <li>
 Attending major technical problems at site and providing solution.
 </li>
 <li>
 Ensuring required spare parts and inventories are timely available.
 </li>
 <li>
 Planning for the annual maintenance schedule.
 </li>
 <li>
 Supporting Service Managers in planning shifts and working hours.
 </li>
 <li>
 Preparing Billing for the completion of works or advance as per the terms and conditions of the contract/ work done.
 </li>
 <li>
 Being always aware of contractual terms for the projects at hand.
 </li>
 <li>
 Constantly following the governmental rules and regulations, reflecting a professional image of AI- Engineering Group.
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 Bachelor of Electrical Engineering&nbsp;
 </li>
 <li>
 KSE Membership.
 </li>
 <li>
 Must be capable and willing to study for KFF Engineering Electrical&nbsp;Exam and Qualify in the exam, after joining.
 </li>
 </ul>
</div>

Alghanim Academy - Electrical Service Engineer, Engineering (Full-time opportunity)

SKM Air Conditioning LLC

<div>
 
 
 About Us
 
 
 
 
 
 
 Since 1974,
 
 S.K.M Air Conditioning LLC
 
 has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With
 
 2,000+ employees representing 30+ nationalities
 
 , SKM operates in
 
 8+ countries
 
 and delivers solutions to more than
 
 30 global markets
 
 . We are committed to
 
 engineering excellence, innovation, and customer value
 
 in everything we do.
 
 
 
 
 
 
 Why Join SKM?
 
 
 
 
 
 
 At SKM, you&rsquo;ll be part of a
 
 performance-driven organization
 
 where technical expertise meets customer success. We value
 
 teamwork, innovation, and accountability
 
 .
 
 
 As a
 
 Service Sales Engineer &ndash; Aftersales
 
 , you will support our aftersales operations by identifying service opportunities, maintaining key accounts, and driving customer satisfaction through timely solutions and high-quality support.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The
 
 Service Sales Engineer
 
 is responsible for executing aftersales and service sales activities including
 
 AMCs, retrofits and repairs sales
 
 . This role focuses on maintaining customer relationships, preparing quotations, coordinating service jobs, and ensuring smooth delivery of aftersales solutions aligned with SKM standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 🔧
 
 Service &amp; Retrofit Sales
 
 
 <ul>
 <li>
 Identify and develop sales opportunities for
 
 AMCs, retrofit job and service contracts
 
 .
 </li>
 <li>
 Prepare and submit
 
 techno-commercial proposals
 
 and quotations in coordination with the Service and Estimation teams.
 </li>
 <li>
 Maintain close communication with customers to understand requirements, propose solutions, and secure repeat business.
 </li>
 <li>
 Achieve assigned
 
 sales targets and revenue growth objectives
 
 in the aftersales segment.
 </li>
 <li>
 Collaborate with consultants, contractors, and distributors to promote SKM&rsquo;s service capabilities.
 </li>
 </ul>
 
 
 
 
 🛠
 
 Service Operations Support
 
 
 
 
 
 <ul>
 <li>
 Coordinate with service teams for job execution, scheduling, and follow-up to ensure timely delivery.
 </li>
 <li>
 Support the resolution of service issues and warranty claims by liaising with technical and operations teams.
 </li>
 <li>
 Ensure service quality, safety, and customer satisfaction through proactive communication and support.
 </li>
 </ul>
 
 
 
 
 👥
 
 Customer Relationship Management
 
 
 
 
 
 <ul>
 <li>
 Conduct client visits and site inspections to assess equipment condition and recommend retrofit or maintenance solutions.
 </li>
 <li>
 Build and maintain strong relationships with customers to ensure long-term retention.
 </li>
 <li>
 Attend client meetings and represent SKM&rsquo;s service division in a professional manner.
 </li>
 </ul>
 
 
 
 
 📈
 
 Reporting &amp; Improvement
 
 
 
 
 
 <ul>
 <li>
 Track and report sales activities, forecasts, and customer feedback to management.
 </li>
 <li>
 Support the implementation of
 
 continuous improvement initiatives
 
 to enhance aftersales efficiency and customer experience.
 </li>
 <li>
 Maintain compliance with
 
 QHSE standards (ISO 9001, ISO 45001, ISO 14001)
 
 in all activities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree in Mechanical Engineering
 
 or equivalent technical qualification.
 </li>
 <li>
 
 2&ndash;5 years
 
 of HVAC aftersales/service experience, preferably in the
 
 Gulf region
 
 .
 </li>
 <li>
 Knowledge of HVAC systems (chillers, AHUs, package/split units) and service operations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong
 
 techno-commercial understanding
 
 and ability to prepare cost estimates and proposals.
 </li>
 <li>
 Excellent
 
 communication and negotiation
 
 skills.
 </li>
 <li>
 Customer-focused with a proactive approach to problem solving.
 </li>
 <li>
 Proficient in
 
 MS Office
 
 and CRM tools.
 </li>
 <li>
 Organized, self-driven, and results-oriented.
 </li>
 </ul>
 
 
 
 
 
 Core Behaviors
 
 
 
 
 
 <ul>
 <li>
 
 Customer Focus
 
 &ndash; Builds trust and ensures customer satisfaction.
 </li>
 <li>
 
 Team Collaboration
 
 &ndash; Works effectively with service, sales, and technical teams.
 </li>
 <li>
 
 Ownership &amp; Accountability
 
 &ndash; Takes responsibility for meeting targets and deadlines.
 </li>
 <li>
 
 Continuous Learning
 
 &ndash; Seeks to enhance technical and sales skills.
 </li>
 </ul>
 
 
 
 
 
 Join Us
 
 
 
 
 
 
 At
 
 SKM Air Conditioning LLC
 
 , your contribution will directly impact the success of our aftersales business.
 
 
 If you&rsquo;re passionate about
 
 service excellence, technical sales, and customer success
 
 , we invite you to join our team and grow your career with SKM.
 
 
 
 
 
 🚀
 
 Apply today and become part of our journey of innovation and reliability.
 
 
</div>

Service Sales Engineer – Aftersales (Retrofit)

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
The Roche Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and No work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.<div><div><div><div><div><div><div><div><div>
Roche Kuwait offers Field Service Assistant Engineer position for a period of 11 months and 1 month rotation with the below main responsibilities:
Your Responsibilities<ul><li>
Assist the Field Service Engineers in supporting on-site activities, including troubleshooting, maintenance, and installation of lab analyzers.</li><li>
Join senior engineers during preventive maintenance and repairs to gain practical, hands-on experience in maintaining laboratory equipment.</li><li>
Support the field service team by communicating with customers, collecting feedback, and ensuring their needs are met during service visits.</li><li>
Assist in basic equipment checks, documentation, and ensuring that customer sites are prepared for upcoming service visits.</li><li>
Shadow senior engineers to learn best practices for resolving technical issues, replacing spare parts, and calibrating instruments.</li><li>
Help with logistical and operational tasks such as preparing tools, spare parts, and equipment for field visits, ensuring that the team is well-equipped for maintenance activities.</li><li>
Maintain communication with the field service team to ensure smooth coordination of daily operations and service schedules.</li><li>
Assist in preparing service reports, documenting completed work, and updating systems for tracking maintenance activities.</li><li>
Participate in continuous learning opportunities to enhance technical knowledge and customer service skills.</li></ul>
Your Opportunity<ul><li>
Gain hands-on experience by working directly with Field Service Engineers, learning from their expertise while supporting critical service activities.</li><li>
Build a network within Roche and learn through a structured rotational program designed to enhance your skills and career growth.</li><li>
Access senior leaders and mentors to guide your professional development and ensure a fulfilling learning experience.</li><li>
Contribute to projects that directly impact patient outcomes while developing a strong foundation in field service operations.</li></ul>
Who are you?<ul><li>
You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area</li><li>
You are at an early stage in your career. Fresh graduates will be preferred</li><li>
Having a basic understanding of healthcare systems and laboratory equipment is preferred</li><li>
You are eager to work with diverse cultures</li><li>
You have strong problem-solving skills, and the ability to communicate effectively with customers and colleagues.</li><li>
You are motivated to work in a hands-on environment and support field operations.</li><li>
You possess excellent teamwork and communication skills, with a proactive and learning-oriented mindset.</li><li>
You are proficient in English</li></ul>
Our mission
Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it&rsquo;s urgent to deliver medical solutions right now &ndash; even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.
We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.
Program Characteristics/Scope
<ul><li>A rotational talent development program</li><li>
12 months in different disciplines</li></ul></div></div></div></div></div></div></div></div></div><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Field Service Assistant Engineer Intern (Kuwait - 12 months)

International Turnkey Systems - ITS

<div>
 
 
 Job Purpose:
 
 
 
 We are seeking a mid-level Network Engineer / specialist with strong hands-on experience in Cisco routing and switching to support the deployment and operation of our new Headquarters network, which is being built on Cisco Software-Defined Access (SDA) architecture. The selected resource will work closely with our internal Network Team, Service Desk and Cisco Professional Services during the deployment and post-implementation phases.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Support the design, configuration, and deployment of the HQ network built on Cisco SDA architecture.
 
 
 &bull; Work with Cisco Professional Services and internal teams during SDA rollout to ensure configuration consistency and operational readiness.
 
 
 &bull; Perform configuration and management of Cisco routing, switching, and wireless infrastructure.
 
 
 &bull; Assist in troubleshooting, incident resolution, and network optimization activities.
 
 
 &bull; Maintain up-to-date network documentation (topologies, configurations, change logs).
 
 
 &bull; Participate in knowledge transfer and contribute to building the team&rsquo;s operational capability on SDA components.
 
 
 &bull; Ensure proper integration and coexistence with existing DC and branch network environments.
 
 
 
 
 
 
 Required Skills and Qualifications:
 
 
 
 &bull; 3&ndash;6 years of experience as a Network Engineer in enterprise environments.
 
 
 &bull; Strong knowledge and hands-on experience with Cisco routing and switching platforms (Catalyst 9000 series preferred).
 
 
 &bull; Good understanding of Cisco DNA Center, Fabric, Control Plane, Border Nodes, and Edge Nodes concepts (exposure to SDA projects is a plus).
 
 
 &bull; Familiar with network segmentation, policy, and identity-based access control concepts.
 
 
 &bull; Solid troubleshooting skills using Cisco tools and CLI.
 
 
 &bull; Ability to collaborate with cross-functional teams, vendors, and Cisco engineers.
 
 <ul>
 <li>
 &bull; Cisco certifications such as CCNA or CCNP Enterprise are preferred.
 </li>
 </ul>
 
 
</div>

Network Engineer

Explore 197+ Service engineer in Kuwait City this November. Find roles across top companies and apply now to boost your career.

197 service engineer jobs IN Kuwait City

Field Service Engineer

Field Service Engineer

Alghanim Academy - Electrical Service Engineer, Engineering (Full-time opportunity)

Alghanim Academy - Electrical Service Engineer, Engineering (Full-time opportunity)

Service Sales Engineer – Aftersales (Retrofit)

Field Service Assistant Engineer Intern (Kuwait - 12 months)

Network Engineer