sales manager

sales coordinator

store manager

duty manager

planning manager

service manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25166920<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>Bab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Day-to-Day Room Service Operations</b></p>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul>
<ul><li>Communicates areas in need of attention to staff and follows up to ensure follow through.</li></ul>
<ul><li>Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul><p><br>
</p><p><b>Leading Room Service Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises service behaviors of employees and provides feedback to individuals.</li></ul><p><br>
</p><p><b>Room Service Financial and Budgeting Goals</b></p>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels</li></ul>
<ul><li>Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul><p><br>
</p><p><b>Conducting Human Resource Activities</b></p>
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.</li></ul>
<ul><li>Trains staff and monitors adherence to all cash handling and credit policies and procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.<br>
</p><div>
<br>
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Room Service Manager

Keeta

<div>
 <p>
  <strong>
   🚀 We&rsquo;re Hiring:
  </strong>
  <strong>
   Customer Service Manager of Business Process Innovation!
  </strong>
  🚀
  <strong>
   !
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
  </li>
  <li>
   Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
  </li>
  <li>
   Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
  </li>
  <li>
   The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
  </li>
  <li>
   Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
  </li>
  <li>
   Experienced in service process design, and have insignt in full service journey customer experience management
  </li>
  <li>
   Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
  </li>
  <li>
   Have a sense of service, able to think customer-centered.
  </li>
  <li>
   Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
  </li>
  <li>
   Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  📩 Interested? Apply now
 </p>
</div>


Customer Service Manager of Business Process Innovation

ROHDE & SCHWARZ GmbH & Co. KG

<div><h1 class="jobSectionHeader"><b>Project Management </b><b>:</b><b> </b><b>Senior Project and Service Manager - Defense &amp; Security Solutions
</b></h1><div><div>
</div></div><div><div><div><div><div><div>Contact</div>
<div></div><div><p>Your Rohde &amp; Schwarz recruiting team is looking forward to receiving your application.
</p>
</div></div></div></div><div><div><div><div>Info</div>
<div><div><div>City/region</div>
<div>Riyadh (SA)</div>
<div>Entry level</div>
<div>Managers</div>
<div>Employment Type</div>
<div>Full-time, unlimited</div>
<div>Ref. Number</div>
<div>14370</div>
</div></div></div></div></div><div></div><div><div><div>
<div></div><div>more</div>
</div></div></div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Your tasks
</b></h2><ul><li>Ensuring the project and service objectives and success of customer projects and service level agreements in terms of deadlines, cost control, quality and customer satisfaction</li>
<li>Leadership, management of the team in all project and service phases and developing the skills and competencies of the project and service team R&amp;S Saudi Arabia</li>
<li>Coordination of all stakeholders within the projects and service agreements inside and outside of the company</li>
<li>Implementation and management of all customer projects and services within Saudi Arabia and, depending on resources and capacity utilization, also in the region of Middle East and Africa</li>
<li>Operational implementation, assurance and further development of the project management framework in accordance with the specifications and guidelines of the company and the regional Project Management Office</li>
<li>Responsibility for achieving commercial objectives in accordance with the company's operational requirements and needs which includes the reporting, project calculation and planning of turnover in the direction of the management</li>
<li>Strong collaboration and support within the R&amp;S organization, especially to the regional departments project and service management, system engineering, sales (all application segments) and commercial.</li>
</ul></div></div></div><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Application tips</b></h2>
<div><p>Watch the video and learn all about our application process:</p>
<ul><li>Application</li>
<li>Interview</li>
<li>Contact persons</li>
</ul></div></div></div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Your qualifications
</b></h2><ul><li>Degree in Engineering, Electrical/ Electronic, Network or Communication technology, or a comparable field</li>
<li>Many years of experience in project management in one or more of the following areas: telecommunications systems for defense, security and aviation solutions</li>
<li>Minimum 10 years of professional experience in a similar field</li>
<li>Proven leadership experience or ability to motivate, develop and engage teams in an international environment to achieve high performance results</li>
<li>Extensive experience and expertise in managing projects based on the systems engineering model for integrating different technologies and cross-functional matrix organizations</li>
<li>Strong commercial and financial understanding</li>
<li>Strong problem-solving, systems thinking, and analytical skills to solve complex problems</li>
<li>Driven for results and highly oriented to teamwork and group collaboration</li>
<li>Very good communication skills in English (spoken and written), German and Arabic is an advantage but not a requirement</li>
</ul></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Interested?
</b></h2>We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn.<br>
<br>
We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.
<div></div>
</div></div></div><div><div><div>Rohde &amp; Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test &amp; Measurement, Technology Systems and Networks &amp; Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.
</div></div></div><ul><li>Leadership, management of the team in all project and service phases and developing the\nskills and competencies of the project and service team R&amp;S Saudi Arabia</li></ul>
<ul><li>Coordination of all stakeholders within the projects and service agreements inside and\noutside of the company</li></ul>
<ul><li>Implementation and management of all customer projects and services within Saudi Arabia\nand, depending on resources and capacity utilization, also in the region of Middle East and\nAfrica</li></ul>
<ul><li>Operational implementation, assurance and further development of the project management\nframework in accordance with the specifications and guidelines of the company and the\nregional Project Management Office</li></ul>
<ul><li>Responsibility for achieving commercial objectives in accordance with the company's\noperational requirements and needs which includes the reporting, project calculation and\nplanning of turnover in the direction of the management</li></ul>
<ul><li>Strong collaboration and support within the R&amp;S organization, especially to the regional\ndepartments project and service management, system engineering, sales (all application\nsegments) and commercial.</li></ul>
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<div><h2 class="jobSectionHeader"><b>Our offer
</b></h2>
<div></div><div><ul><li><div><div><p>Opportunities to work from home</p>
</div></div></li><div></div><li><div><div><p>Flexible working hour models</p>
</div></div></li><div></div><li><div><div><p>Attractive compensation</p>
</div></div></li><div></div><li><div><div><p>Training &amp; continuing education</p>
</div></div></li><div></div><li><div><div><p>Kids educational support</p>
</div></div></li><div></div><li><div><div><p>Performance-based incentives</p>
</div></div></li><div></div><li><div><div><p>Business casual dress code</p>
</div></div></li><div></div><li><div><div><p>6 weeks of annual leave</p>
</div></div></li><div></div><li><div><div><p>Life insurance</p>
</div></div></li><div></div><li><div><div><p>Transport &amp; housing allowances</p>
</div></div></li><div></div><li><div><div><p>Family resident visa</p>
</div></div></li><div></div><li><div><div><p>Employee engagement &amp; welfare</p>
</div></div></li><div></div><li><div><div><p>Fair &amp; open-minded culture</p>
</div></div></li><div></div><li><div><div><p>Employee referral bonus</p></div></div></li></ul></div></div></div><div></div>

Senior Project and Service Manager - Defense & Security Solutions

Valleysoft

<div><p>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like SAP to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.</p><p>
We are looking for a skilled SIAM Service &amp; Change Manager to join our team at Valleysoft. In this role, you will be responsible for managing service delivery and change processes within the Service Integration and Management (SIAM) framework. This includes overseeing changes to services, ensuring that service delivery meets clients' needs, and facilitating communication between various stakeholders.</p><p>
The ideal candidate will have a strong background in service management and change management within a SIAM context. They should possess excellent organizational and communication skills to coordinate between different service providers and internal teams effectively. If you thrive in a dynamic environment and are committed to delivering exceptional service, we invite you to apply!</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Manage the end-to-end service delivery process within the SIAM framework, ensuring all services meet client expectations.</li>
<li>Lead change management activities, ensuring that all changes are assessed, planned, communicated, and implemented effectively.</li>
<li>Facilitate change advisory board (CAB) meetings and ensure changes are approved and documented according to the established procedures.</li>
<li>Coordinate with various stakeholders, including service providers, internal teams, and business units, to ensure effective communication and collaboration.</li>
<li>Conduct impact assessments for proposed changes and communicate risks and implications to relevant stakeholders.</li>
<li>Monitor service performance and delivery to ensure compliance with SLAs and service quality standards.</li>
<li>Prepare and present reports on service delivery performance and change management activities to senior management.</li>
<li>Identify opportunities for service improvement and recommend changes based on performance metrics and client feedback.</li>
<li>Provide training and guidance to team members and other stakeholders on service management and change management processes.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's or Master's degree in Information Technology, Computer Science, or related field.</li>
<li>Minimum of 7 years of experience in service management and change management, with a focus on SIAM preferred.</li>
<li>Strong understanding of ITIL frameworks and service management processes.</li>
<li>Proven experience managing service delivery and coordinating change management activities.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Strong analytical skills with the ability to assess risks and impacts of changes.</li>
<li>Experience in facilitating meetings and managing cross-functional teams.</li>
<li>Relevant certifications in ITIL, Change Management, or SIAM are a <b>must</b>.</li>
<li>Customer-focused with a commitment to continuous improvement.</li>
</ul><p></p><p><b>
Skills:</b></p><ul>
<li>
Excellent organizational and multitasking abilities.</li>
<li>Ability to manage priorities and deliver results under tight timelines.</li>
<li>Strong leadership skills, with experience managing teams.</li>
<li>Supporting the Change Enablement and Service Request Management practices, this manager ensures that all changes and service requests are governed and coordinated across multiple vendors. Their primary goal is to minimize risk and disruption while facilitating the successful implementation of changes, aligning with the &quot; ITSM &quot; value chain activity.</li></ul></div>

SIAM Service & Change Manager

Discovered MENA

<div>
 <p>
  <strong>
   Service Delivery Manager &ndash; Global Tech Consultancy (Saudi Nationals Only)
  </strong>
 </p>
 <p>
  📍
  <strong>
   Riyadh | Full-time | On-site
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  I&rsquo;m hiring for a
  <strong>
   Service Delivery Manager
  </strong>
  to join a global technology consultancy that partners with some of the biggest enterprise clients in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a hands-on delivery role - all about
  <strong>
   making complex operations run smoothly
  </strong>
  . You&rsquo;ll take full ownership of service quality, financial performance, and client satisfaction across one of their Riyadh delivery hubs. Think of yourself as the
  <strong>
   bridge
  </strong>
  between the delivery teams, account leadership, and the client - keeping everything connected and performing at its best.
 </p>
 <p>
  <br/>
 </p>
 <p>
  💡
  <strong>
   What you&rsquo;ll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Acting as the main link between delivery teams, leadership, and clients - ensuring a seamless end-to-end service
  </li>
  <li>
   Driving service quality, performance, and client satisfaction across SLAs and KPIs
  </li>
  <li>
   Overseeing financials - utilisation, forecasting, and cost control
  </li>
  <li>
   Coordinating across infrastructure, service desk, and operations to keep delivery aligned
  </li>
  <li>
   Spotting opportunities to streamline processes and boost efficiency
  </li>
  <li>
   Supporting resource planning, migrations, and change initiatives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  👀
  <strong>
   What we&rsquo;re looking for:
  </strong>
 </p>
 <ul>
  <li>
   4+ years&rsquo; experience in the
   <strong>
    information technology sector
   </strong>
  </li>
  <li>
   2+ years in
   <strong>
    Service Delivery / Operations
   </strong>
  </li>
  <li>
   Solid understanding of
   <strong>
    ITIL / ITSM frameworks
   </strong>
  </li>
  <li>
   Technically confident - familiar with infra, systems admin, or service desk environments
  </li>
  <li>
   Strong communicator and stakeholder manager
  </li>
  <li>
   Experience working with a
   <strong>
    tech consultancy or outsourcing company
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  💼
  <strong>
   Why this one stands out:
  </strong>
 </p>
 <p>
  You&rsquo;ll be joining a consultancy known for its global delivery excellence and investment in its people. Expect a
  <strong>
   competitive salary
  </strong>
  ,
  <strong>
   VIP medical insurance (self &amp; family)
  </strong>
  ,
  <strong>
   education allowance
  </strong>
  , and
  <strong>
   access to world-class learning &amp; development programmes
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is based
  <strong>
   mostly on-site with a major client
  </strong>
  in Riyadh - perfect for someone who enjoys taking ownership and delivering impact where it really counts.
 </p>
</div>


Service Delivery Manager - Saudi Nationals

Hyatt

<div><div><p>Summary</p><div><p>
To assist the Director of Sales in the implementation of all Policies &amp; Procedures specific to Catering Sales and Convention Service.</p></div></div><div><p>
Qualifications</p><div><p>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Catering Manager or Convention Services Manager. Good operational, administrative and interpersonal skills are a must.</p></div></div></div>

CATERING MANAGER

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25143076
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Food and Beverage &amp; Culinary
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
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 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Managing Day-to-Day Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  </li>
  <li>
   Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
  </li>
  <li>
   Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leading Food and Beverage Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  </li>
  <li>
   Encourages and builds mutual trust, respect, and cooperation among team members.
  </li>
  <li>
   Serves as a role model to demonstrate appropriate behaviors.
  </li>
  <li>
   Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  </li>
  <li>
   Develops specific goals and plans to prioritize, organize, and accomplish your work.
  </li>
  <li>
   Ensures and maintains the productivity level of employees.
  </li>
  <li>
   Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  </li>
  <li>
   Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
  </li>
  <li>
   Ensures compliance with all applicable laws and regulations.
  </li>
  <li>
   Ensures compliance with food handling and sanitation standards.
  </li>
  <li>
   Ensures staff understands local, state and Federal liquor laws.
  </li>
  <li>
   Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  </li>
  <li>
   Establishes guidelines so employees understand expectations and parameters.
  </li>
  <li>
   Monitors alcohol beverage service in compliance with local laws.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensuring Exceptional Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides services that are above and beyond for customer satisfaction and retention.
  </li>
  <li>
   Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  </li>
  <li>
   Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
  </li>
  <li>
   Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  </li>
  <li>
   Empowers employees to provide excellent customer service.
  </li>
  <li>
   Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
  </li>
  <li>
   Handles guest problems and complaints.
  </li>
  <li>
   Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  </li>
  <li>
   Ensures corrective action is taken to continuously improve service results.
  </li>
  <li>
   Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  </li>
  <li>
   Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing and Conducting Human Resource Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  </li>
  <li>
   Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  </li>
  <li>
   Ensures employees are treated fairly and equitably. Strives to improve employee retention.
  </li>
  <li>
   Ensures employees receive on-going training to understand guest expectations.
  </li>
  <li>
   Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Ensures recognition is taking place across areas of responsibility.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  </li>
  <li>
   Analyzes information and evaluating results to choose the best solution and solve problems.
  </li>
  <li>
   Assists servers and hosts on the floor during meal periods and high demand times.
  </li>
  <li>
   Recognizes good quality products and presentations.
  </li>
  <li>
   Supervises daily shift operations in absence of Assistant Restaurant Manager.
  </li>
  <li>
   Oversees the financial aspects of the department including purchasing and payment of invoices.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Latino Restaurant Manager

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