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Bvlgari

<div>
 
 
 POSITON
 
 
 
 
 
 
 Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
 
 
 
 
 
 In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its future:
 
 
 
 
 
 
 STORE MANAGER, RIYADH - KSA
 
 
 
 
 [
 
 Please note this role is applicable for Saudi Arabian Nationals only]
 
 
 
 
 
 
 
 
 JOB RESPONSIBILITIES &amp; PROFILE
 
 
 
 
 
 
 
 MISSION
 
 
 <ul>
 <li>
 Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques)
 </li>
 <li>
 Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and to provide our guests with unique and memorable experiences
 </li>
 <li>
 Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability
 </li>
 <li>
 Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company&rsquo;s vision and guidelines
 </li>
 </ul>
 
 
 
 
 
 MAIN ACCOUNTABILITIES
 
 
 
 
 
 
 
 Business Management:
 
 
 <ul>
 <li>
 Manage the entire boutique team, client and business operations in order to achieve sales objectives and store and service KPI&rsquo;s.
 </li>
 <li>
 Ensuring to spend majority of the time on the shop floor with sales team and clients
 </li>
 <li>
 Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation
 </li>
 <li>
 Have a finger on pulse with competitor analysis and ahead of the retail landscape with key initiatives and movements happening within the local markets high luxury domain
 </li>
 </ul>
 
 
 
 
 
 Team Management:
 
 
 <ul>
 <li>
 Adopt a coaching posture and use this skill consistently with the sales team on how to deliver a unique and memorable shopping experience (customer focus, story telling, extraordinary service, selling skills and attitude).
 </li>
 <li>
 Observe the sales floor and provide structured feedback accordingly depending on on-going client experience situations.
 </li>
 <li>
 Structure routine moments for coaching and feedbacking [both on the spot and in monthly one to one meetings]
 </li>
 <li>
 Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering, throughout the day
 </li>
 <li>
 Partner with Sales Training department in defining key areas of educational, behavioral and skills based developmental needs that can be transmitted into SMART developmental action plans
 </li>
 <li>
 Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security&hellip;)
 </li>
 <li>
 Adapt and implement localized on-boarding plans for new joiners where applicable
 </li>
 </ul>
 
 
 
 
 
 Client Management:
 
 
 <ul>
 <li>
 Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities
 </li>
 <li>
 Actively participate and involve sales teams in social events
 </li>
 <li>
 Support in cultivating a culture of long term relationship building
 </li>
 <li>
 Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines
 </li>
 <li>
 Partner with the regional CRM teams in order to review, implement, and follow up on dedicated action plans for client retention, growth and amplification within local market
 </li>
 <li>
 Address client concerns/disputes/complains assuring that the client satisfaction is restored
 </li>
 </ul>
 
 
 
 
 
 TECHNICAL SKILLS
 
 
 <ul>
 <li>
 Knowledge of store procedures and processes
 </li>
 <li>
 Knowledge of digital processes
 </li>
 <li>
 Knowledge of the Luxury business
 </li>
 <li>
 Knowledge of competition
 </li>
 </ul>
 
 
 
 
 SOFT SKILLS
 
 
 
 Driving and leading by example
 
 <ul>
 <li>
 Business acumen
 </li>
 <li>
 Proactivity &amp;Engagement
 </li>
 <li>
 Client satisfaction
 </li>
 <li>
 Being coach
 </li>
 <li>
 Delivering excellence
 </li>
 <li>
 Managerial Effectiveness
 </li>
 <li>
 Integrity and Trust
 </li>
 <li>
 Curiosity and Change Drive
 </li>
 </ul>
 
 
 
 
 
 Additional information
 
 
 
 
 
 
 
 Master of the House:
 
 
 <ul>
 <li>
 Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the client
 </li>
 <li>
 Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI&rsquo;s, and proposing corrective actions
 </li>
 <li>
 Guarantee the correct application of company norms and procedures (discount etc..).
 </li>
 <li>
 Sponsor the development of a frictionless client experience through the different touch points, leveraging on the adoption of new digital tools and processes
 </li>
 <li>
 Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change
 </li>
 </ul>
 
 
 
 
 
 Market Knowledge:
 
 
 <ul>
 <li>
 Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities
 </li>
 </ul>
 
 
</div>

STORE MANAGER

Essilorluxottica Chalhoub

Key accountabilities and responsibilities: As an Assistant Store Manager at EssilorLuxottica Chalhoub, you will support the Store Manager in leading all aspects of store operations. Your primary focus is to ensure excellent customer service, drive sales performance, coach and develop the team, and maintain high operational standards. You will play a key role in motivating the team and supporting the overall business goals while stepping in as the acting manager when needed. Key Responsibilities<ul><li>Support the Store Manager in executing the store’s action plan and achieving sales targets and KPIs.</li><li>Act as a role model by delivering exceptional customer service and representing the brand’s image, values, and philosophy.</li><li>Drive daily team motivation, provide on-the-floor guidance, and ensure seamless operations throughout all store zones.</li><li>Support in team scheduling, shift planning, and ensuring proper floor coverage during peak hours.</li><li>Maintain a customer-centric approach by building strong relationships and leveraging the store’s CRM database to identify selling opportunities.</li><li>Stay updated on trends, product knowledge, and competitor activity, and actively share insights with the Store Manager.</li><li>Support visual merchandising activities and stock replenishment in line with brand guidelines.</li><li>Assist in onboarding, training, and mentoring new and existing team members.</li><li>Participate in regular performance check-ins and support the implementation of individual development plans.</li><li>Support in ensuring that all operational, safety, legal, and compliance procedures are followed.</li><li>Actively contribute to creating a positive and inclusive store culture, promoting trust, respect, and open communication.</li><li>Handle customer concerns or issues in a professional and solution-oriented manner.</li><li>Step in for the Store Manager during absences or delegated responsibilities.</li></ul> Are you?<ul><li>Passionate about people development and retail excellence</li><li>KPI and performance-focused with strong commercial awareness</li><li>Confident in leading daily floor operations</li><li>Committed to continuous learning and personal growth</li><li>Solution-driven and customer-obsessed</li><li>Motivated by working in a dynamic, fast-paced environment</li></ul> Requirements:<ul><li>Minimum of 3 years in optical retail.</li><li>Demonstrated experience in team coordination or floor leadership</li><li>Strong interpersonal and communication skills</li><li>Proficiency in English; Arabic is an advantage</li></ul>

Assistant Store Manager

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
At Chalhoub, creativity is a team effort! Working as a Store Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul><li>
You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner</li><li>
Drive eNPS through people experience initiatives and culture</li><li>
Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule</li><li>
Offer support to store staff during in-store events</li><li>
Act as the key point of contact with back-office team</li><li>
Ensure click and collect are conducted within SLAs</li><li>
Ensure customer data is properly captured by the team in adherence to marketing team requirements</li><li>
Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..</li><li>
Increase the revenue target of the store</li><li>
Drive sell-throughs within the store</li><li>
Support in-store CX initiatives</li><li>
Provide input to what's working well, what's not working well within the store</li></ul>
What you&rsquo;ll need to succeed
<ul><li>Leadership roles within Fashion Retail or Luxury Retail.</li><li>
Strong team leadership skills and communication skills.</li><li>
Saudi Nationality.</li><li>
Styling &amp; Product Knowledge.</li><li>
Business Acumen: Demonstrated success in meeting or exceeding sales targets .</li></ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Assistant Store Manager - Riyadh

SSC HR Solutions

<div>
 
 Role Overview
 
 
 
 We are seeking a proactive and experienced E-Commerce Store Manager to oversee and grow our online store specializing in office supplies, electronics, and printer-related products. The role involves managing product listings, coordinating with local suppliers, and executing marketing strategies to maximize sales and conversion rates.
 
 
 
 Key Responsibilities
 
 
 
 1 Manage and optimize product listings, pricing, and availability across the online store.
 
 
 2 Coordinate with local suppliers to ensure accurate inventory updates and smooth order fulfillment.
 
 
 3 Monitor store performance and implement data-driven optimizations.
 
 
 4 Collaborate with the content team to enhance product descriptions and improve SEO performance.
 
 
 5 Plan, execute, and optimize online marketing campaigns (Google Ads, Meta Ads).
 
 
 6 Prepare regular reports on traffic, sales performance, and marketing KPIs.
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 1 Proven experience managing e-commerce stores.
 
 
 2 Hands-on experience with platforms such as WooCommerce, Shopify, or similar systems.
 
 
 3 Strong understanding of supplier coordination and drop-shipping operations.
 
 
 4 Solid background in digital marketing, including PPC, social media advertising, and analytics.
 
 
 5 Fluency in English (Arabic is a plus).
 
 
 6 Highly organized, detail-oriented, and self-motivated.
 
 
 
 Nice to Have
 
 
 
 1 Previous experience selling electronics, printer consumables, or office supplies.
 
 
 2 Experience using tools such as Google Analytics, Meta Business Suite, and email marketing platforms.
 
 
 3 Basic understanding of technical product specifications (e.g., printer components, ink and toner types)
</div>

E-Commerce Store Manager

Sephora

<div>POSITION PURPOSE: As Retail Manager, you will be responsible for the people, standards, customer experience, financial and operational management of stores in your area of accountability, and responsible to support, coach and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets.<div>
Build, develop and implement store and area plans to maximise sales and KPIs performance</div><div> 
</div>KEY ACCOUNTABILITIES<ul><li>
Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions</li><li>
Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores</li><li>
To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
</li><li>Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME</li></ul><div></div><div> 
Performance, Productivity &amp; Results Management
</div><ul><li>Leads teams, translating area performance objectives into store sales and KPI targets</li><li>
Monitor, report on performance KPIs and identify areas/store/leadership improvements
</li><li>Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules</li><li>
Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week</li><li>
Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)</li><li>
Implement agreed Sephora Retail priorities and drive commercial success</li><li>
Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder</li><li>
Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams</li></ul><div></div><div> 
Management of Store Operations: Retail Operations
</div><ul><li>Back of house organization, compliant with all SEPHORA policies and procedures</li><li>
Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take</li><li>
Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization</li><li>
Recruit and develop exceptional people</li><li>
Optimize and oversee operations to ensure productivity and efficiency</li><li>
Ensure compliance with company&rsquo;s policies and operational guidelines</li></ul><div></div><div> 
Store Merchandising and Standards</div><ul><li>
Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.</li><li>
Store standards of cleanliness and security are maintained.</li><li>
Ensure key product launches and initiatives are fully supported.</li></ul><div></div><div> 
Customer and People</div><ul><li>
Define, build, and follow up on people development plans in partnership with training and education</li><li>
Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
</li><li>Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports</li><li>
Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate</li></ul><div></div><div> 
KPIs and deliverables
</div><ul><li>Accountable to deliver all agreed sales and KPI targets for area of responsibility</li><li>
Exceed monthly sales turnover vs agreed budget</li><li>
Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection</li><li>
Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups</li><li>
Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
</li><li>Shrinkage and the level of stock by store, meet company Audit results &gt;85%</li><li>
Deliver agreed company measures in both Happy App and LOvemeter &gt;80%</li><li>
Exceed agreed annual company employee satisfaction target
</li><li>Define, build, and follow up on people development plans in partnership with training and education</li></ul><div> 
</div><div>Brand and Culture</div><ul><li>
Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do</li><li>
Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture</li><li>
Support in the roll out of relevant retail projects
</li><li>Gatekeeper of retail communications and data to area and store teams
</li></ul>
SKILLS AND EXPERIENCE
<ul><li>You have a Degree in Business or Administration.</li><li>
You have experience in Customer Experience.
</li><li>Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket
</li><li>Comprehensive beauty Industry knowledge, up to date on trends and latest products</li><li>
Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel</li><li>
You have experience in Leadership &amp; transversal management skills
</li><li>You have Commercial background and ME market awareness</li><li>
You have Excellent communication skills
</li><li>You are Flexibility, adaptability &amp; creativity</li></ul><div> 
</div><div>PERSONALITY</div><ul><li>
High achievement drive, ability, and desire to drive change, team player and confident to work alone</li><li>
Embraces change, seizes opportunities, leads from the front
</li><li>You have high level of energy, enthusiasm, and motivation</li><li>
You fully understand the business needs and adapt to all requirements of a fast-paced environment.</li><li>
You can collaborate, connect, and build relationships with store teams, Rrea Managers and different support teams within Sephora Middle East HQ.</li><li>
You have a Minimum of 6-8 years&rsquo; experience in sales, operations and/or services within the beauty/retail/hospitality industry</li><li>
You are an English speaker (Arabic is a plus)</li><li>
You have a valid driving license</li></ul></div>

Retail Manager

Nahdi

<div>Provides general healthcare advice and dispenses prescription and non-prescription medication along with non-pharma products to customers. Supervises the retail store team and operations in order to ensure key sales targets, customer satisfaction levels along with operational readiness levels are continuously met.
Accountabilities
<div>Store Management:
 
<ul><li>Ensure store readiness by monitoring compliance with internal readiness guidelines (e.g. staff readiness &ndash; check uniforms, name tags etc.; store readiness &ndash; temperature, storage conditions etc.) in order to ensure effective daily operations along with professional look &amp; feel at a store level.
</li><li>Perform duties in alignment with the Standard Operating Procedures applicable at a store level by taking appropriate actions (e.g. loyalty program registration etc.) in order to ensure individual performance is according to the standards 
</li></ul></div><div> 
Operations:
 
<ul><li>Process prescriptions and dispense medication by reviewing and interpreting physician orders, providing consultation on dosage, storage, side effects and drug interaction in order to ensure customers are appropriately informed and educated
</li><li>Educate customers on proper handling of medical equipment (e.g. glucose meters) designed for home use by providing information and additional sources of reference (e.g. user manual) to ensure safe and appropriate use of equipment
</li><li>Supervise and provide development opportunities for retail store staff through performance management activities (tracking and monitoring productivity and Individual Key Performance Indicators (KPIs) etc.), corrective actions (when required), regular development conversations, access to formal (e.g. training) and informal (e.g. coaching) development options in order to ensure and maximize performance
</li><li>Monitor key sales performance targets and customer satisfaction levels at a store level through direct observation, regular reporting in order to ensure sales and customers satisfaction level are achieved
</li><li>Process payments and reconciliations by handling the cash register an coordinating with the Finance team in order to ensure accuracy of payment process and compliance with commercial legal requirements and internal financial processes
</li><li>Identify upsell and cross-sell opportunities by consulting with the customer, understanding needs and proposing appropriate products in order to ensure and maximize customer satisfaction and achieve cross sell and upsell targets
</li><li>Perform and monitor operational and staff related administrative tasks by monitoring work flow, team schedule and attendance, verifying order entries, handling logistics related to stock levels (ordering stocks, returning etc.), performing inventory management actions (e.g. register products in the inventory etc.), managing expenses (e.g. recording, documenting receipts etc.), checking price updates and changes are in place, overseeing promotion execution etc. in order to ensure compliance with the Operational Excellence guidelines (blueprint) 
</li></ul></div><div> 
Health &amp; Safety:
 
<ul><li>Ensure compliance at a store level with the Health &amp; Safety policy &amp; procedures (including safety guidelines) and any other required operational standards through by regular monitoring compliance, checking for updates etc. in order to ensure compliance with local industry legal requirements/ standards and internal policies
</li><li>Dispense and provide advice on over-the-counter/ non-prescription medication to treat common illness (e.g. flu, cold etc.) by checking symptoms, recommending best course of action (e.g. see a physician) and specific consultation (e.g. dosage, storage etc.) in order to ensure customer&rsquo;s health and safety
</li></ul></div><div>Pharmacological Knowledge:
 
<ul><li>Maintain pharmacological knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies in order to be up to date with the latest information in the industry. 
</li></ul></div> 
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned. 
 
<div>Work Environment
 
<ul><li>Indoors : 100 %
</li><li>Outdoors : 0%
</li><li>Working Days : 6 Working Days
</li><li>Days off : 1 Day Off
</li><li>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break) 
</li></ul></div>Job Requirements
Education
<ul><li>BSc in Pharmacy (Required by law) 
</li></ul>Experience
<ul><li>1 - 3 Years of Experience 
</li></ul>Computer Skills
<ul><li>MS Office Suite 
</li></ul>Languages
<ul><li>English - Mandatory
</li><li>Arabic - Mandatory</li></ul></div>

Pharmacist (السليل)

Pharmacist (الزلفى)

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