service officer

Sundus

<div>
 
 Job Title:Customer Service Executive &ndash; Recruitment Agency
 
 
 
 
 Location:Abu Dhabi
 
 
 
 
 Job Type:Full-Time
 
 
 
 
 Job Description
 
 
 
 We are hiring a Customer Service Executive for a well-established recruitment agency in the UAE. The ideal candidate will have prior experience in customer service within the UAE market and strong communication skills to handle clients and candidates professionally.
 
 
 
 Key Responsibilities
 
 
 
 Handle customer and client inquiries professionally via phone, email, and WhatsApp
 
 
 Coordinate with candidates and internal recruitment teams
 
 
 Provide accurate information about recruitment services
 
 
 Maintain records, follow up on requests, and ensure high customer satisfaction
 
 
 Support daily administrative and customer service operations
 
 
 
 Requirements
 
 
 
 Minimum 2 years of customer service experience in the UAE
 
 
 
 Experience In Recruitment Or HR Agencies Is Highly Preferred
 
 
 
 Excellent English communication skills (spoken &amp; written)
 
 
 Strong interpersonal and organizational skills
 
 
 Ability to work in a fast-paced environment
</div>

Customer Service Officer

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

Gargash Insurance

Customer Service Officer - Non-Motor - Abu Dhabi Job Description Underwriting/Placement and Servicing for New Clients and Managing Existing clients Eligibility Criteria : Placement:<ul><li>Developing strong relationships with underwriters and operational staff in the Insurance Market to enhance collaboration and maximize business opportunities.</li><li>Ensuring successful placement of general Insurance business for Gargash clients in the local/ regional market by leveraging market knowledge and negotiating the best rates.</li><li>Negotiating target rates with the Market.</li></ul>Account Management:<ul><li>Advising clients on renewals, managing relationships with key stakeholders, and delivering outstanding service to them.</li><li>Working with clients to expand and develop their coverage to ensure they have the right cover.</li><li>Ensuring retention levels and targeted department budget is met.</li><li>Support the business development colleagues to achieve business objectives.</li><li>Working in a compliant and timely manner on renewals</li></ul>

Customer Service Officer - Non-Motor - Abu Dhabi

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Confidential

<div>
 
 The role of the Hard Services officer will be to manage, monitor and review the services provided by the third party service providers. The candidate is required to have sound knowledge in the MEP systems enabling to support the delivery of professional and high-quality building and engineering facilities services by overseeing and monitoring the performance and adherence to SLA of third-party contractors, vendors, service providers, as well as conducting small maintenance projects.
 
 
 Operational Readiness Phase
 
 
 &bull;The Hard Services officer will be part of the Operational Readiness Team and will execute all the tasks assigned by the Hard Services Specialist , according with the Operational Readiness Plan&rsquo;s Work Streams as: Construction Handover, Procurement and Contracting, Operations Management, CAFM implementation, etc&hellip;
 
 
 Steady State Operations
 
 
 &bull;Provide technical expertise to ensure the efficient operation of the system and its maintenance.
 
 
 &bull;Review and amend the PPM checklist aligning with the best industry practices and experience.
 
 
 &bull;Assist the Hard FM Specialists to develop ,review and Follow-up on day to day maintenance activities based on PPM schedule and corrective maintenance work orders in the CAFM system.
 
 
 &bull;Carry out quantifiable inspections which are strategically aligned to cover all the inspections of the assets over a period of one year.
 
 
 &bull;Assist the Hard FM specialist to develop innovative methodologies and to adapt &ldquo;zero breakdown plan&rdquo; in the maintenance strategy.
 
 
 &bull;Ensure the Implementation of root cause analysis and condition based maintenance, predictive maintenance which will ensure that the maintenance is efficient and reliable.
 
 
 &bull;Assist Hard FM specialist to develop scope of work and BOQs for all the additional and on demand works.
 
 
 &bull;Prepare Performance management reports and participate in the service provider review meetings
 
 
 &bull;Monitor the work done by external contractors to ensure adherence to the Museum's standards and Health and Safety requirements.
 
 
 &bull;Communicate and ensure a collaborative environment of high performance teamwork with outsourced Maintenance teams, Facilities staff, Environment Health and Safety staff, consultants, and contractors.
 
 
 Coordinate with internal Supply Management to develop project sourcing strategy and research market for qualified suppliers of materials and services.
 
 
 &bull;Prepare purchase requisitions for management approval.
 
 
 &bull;Keep detailed records regarding maintenance activities.
 
 
 &bull;Assist with handling of contract administration including responding to requests for variations and claims.
 
 
 Minimum of 3-5 years of experience
 
 
 &bull;Experience in unique facilities with challenging environment ,where candidate&rsquo;s expertise, knowledge and attitude has been tested.
 
 
 Required Education / Qualifications
 
 
 &bull;Bachelor&rsquo;s degree in engineering.
 
</div>

Hard Services Officer

Ohana Developments

Job Title (Please Read Carefuly before applying) Sales Operations Officer &ndash; Real Estate DevelopmentLocation: Abu Dhabi, UAE Company: Ohana Real Estate and Development Employment Type: Full-timeRole OverviewWe are seeking a detail-oriented and process-driven Sales Operations Officer to support and control the full sales lifecycle for our real estate developments. This role is critical in ensuring smooth coordination between Sales, Brokers, Legal, Finance, and CRM, while maintaining accuracy, compliance, and speed across bookings, EOIs, SPAs, and post-sale processes.Key ResponsibilitiesSales &amp; Booking Operations<ul><li>Process and validate EOIs, bookings, and reservations</li><li>Issue, track, and follow up on Sales &amp; Purchase Agreements (SPAs)</li><li>Coordinate SPA signing, amendments, cancellations, and re-issuance</li><li>Maintain accurate unit availability, pricing, and inventory status</li><li>Ensure booking data accuracy across CRM and ERP systems</li></ul>Broker &amp; Channel Management<ul><li>Support broker registration, onboarding, and documentation</li><li>Validate broker deals, commissions, and compliance requirements</li><li>Coordinate broker lead registration and allocation (where applicable)</li><li>Act as a liaison between Sales Team and Brokerage Network</li></ul>CRM &amp; Data Management<ul><li>Maintain clean, updated, and auditable records in CRM systems</li><li>Generate sales trackers, reports, and dashboards</li><li>Monitor deal pipeline, aging bookings, and pending SPAs</li><li>Support CRM data integrity and user compliance</li></ul>Cross-Functional Coordination<ul><li>Work closely with Sales, Legal, Finance, Collections, and Customer Service</li><li>Coordinate approvals related to pricing, payment plans, discounts, and exceptions</li><li>Support launch, pre-launch, and post-launch sales operations activities</li></ul>Compliance &amp; Documentation<ul><li>Ensure all transactions comply with UAE real-estate regulations</li><li>Maintain proper documentation for audits and regulatory requirements</li><li>Follow internal SOPs, approval matrices, and authority levels</li></ul>Key RequirementsExperience &amp; Education<ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, Finance, or related field.</li><li>2&ndash;5 years of experience in Sales Operations or Real Estate Administration (developer or brokerage)</li><li>Experience in off-plan and/or ready property sales is highly preferred</li></ul>Technical Skills<ul><li>Strong knowledge of EOI, SPA, booking, and post-sale processes</li><li>Hands-on experience with CRM systems (Salesforce &ldquo;is an Advantage&rdquo;, Oracle, or similar)</li><li>Strong Excel skills (trackers, reports, reconciliation)</li><li>Familiarity with UAE real estate regulatory frameworks is an advantage</li></ul>Core Competencies<ul><li>High attention to detail and data accuracy</li><li>Strong organizational and time management skills</li><li>Ability to work under pressure during launches and peak sales periods</li><li>Excellent communication and stakeholder coordination skills</li><li>Professional, ethical, and compliance-oriented mindset</li></ul>Language Skills<ul><li>English is mandatory.</li><li>Arabic is a strong advantage</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales Officer Operations : 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Sales Operations Officer

Xtra Link Transport

HSE Officer &ndash; Duties &amp; Responsibilities<ul><li>Develop, implement, and monitor Health, Safety &amp; Environment (HSE) policies and procedures in compliance with UAE laws, OSHAD, and relevant regulatory requirements.</li><li>Conduct risk assessments, hazard identification, and Job Safety Analysis (JSA) for transport, loading/unloading, vehicle maintenance, and yard operations.</li><li>Ensure safe operation of fleet vehicles, workshops, and transport activities, including driver safety compliance.</li><li>Carry out regular site inspections and safety audits; report findings and ensure corrective and preventive actions are implemented.</li><li>Investigate accidents, incidents, near misses, and unsafe acts; prepare detailed incident reports and root-cause analysis.</li><li>Conduct HSE inductions, toolbox talks, and safety training for drivers, staff, and subcontractors.</li><li>Ensure proper use and availability of Personal Protective Equipment (PPE) and enforce safety rules.</li><li>Maintain and update HSE documentation, records, permits, MSDS, and safety reports.</li><li>Coordinate with management to promote a strong safety culture and continuous HSE improvement.</li><li>Monitor environmental aspects such as waste management, spill prevention, and pollution control.</li><li>Liaise with government authorities, clients, and auditors during inspections and compliance audits.</li><li>Ensure emergency preparedness, including fire safety, first aid arrangements, and evacuation procedures.</li><li>Stop unsafe work practices and take immediate action to prevent injuries, property damage, or environmental harm.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s Degree in Engineering or a related field</li><li>NEBOSH IGC certification (mandatory)</li><li>0&ndash;2 years of HSE experience, preferably in transport or logistics industry</li><li>Valid UAE driving license (preferred)</li><li>Must be currently based in the UAE</li><li>Good knowledge of UAE HSE regulations and standards</li><li>Strong communication, reporting, and organizational skills</li><li>Ability to work independently and proactively promote a safe working environment</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

HSE OFFICER

Explore 702+ Service officer in Abu Dhabi United Arab Emirates this January. Find roles across top companies and apply now to boost your career.