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customer service representative

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customer services specialist Jobs in Karachi

customer services specialist

service officer

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

AlKhidmat Foundation Sindh

Job Description: Senior Program Officer &ndash; Community Services &amp; Volunteer ManagementOrganization: Alkhidmat Foundation Sindh Position Title: Senior Program Officer &ndash; Community Services &amp; Volunteer Management Location: Sindh Reports To: Manager Program &ndash; Community Services &amp; Volunteer Management Employment Type: Full-timeAbout the RoleAlkhidmat Foundation Sindh is seeking a motivated Senior Program Officer &ndash; Community Services &amp; Volunteer Management to strengthen community engagement, lead impactful service projects, and manage a dynamic volunteer network. The role also includes donor reporting, budget planning, and frequent visits to interior Sindh for project and activity implementation.Key Responsibilities<ul><li>Plan, implement &amp; monitor community welfare service initiatives.</li><li>Recruit, train &amp; retain volunteers; develop recognition &amp; engagement strategies.</li><li>Build strong partnerships with communities, institutions &amp; stakeholders.</li><li>Organize awareness campaigns, workshops &amp; civic engagement activities.</li><li>Collect, track &amp; analyze program data for reporting and evaluation.</li><li>Prepare donor reports, success stories, and project documentation.</li><li>Support budget planning, utilization &amp; compliance with organizational and donor guidelines.</li><li>Conduct frequent field visits to interior Sindh to oversee projects and activities.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s/Master&rsquo;s in Social Sciences, Development Studies, Public Administration, or related.</li><li>3&ndash;5 years&rsquo; experience in community services, volunteer management, or nonprofit program delivery.</li><li>Strong skills in project management, budget handling, and donor reporting.</li><li>Excellent communication in English, Urdu &amp; Sindhi.</li><li>Proficiency in MS Office &amp; digital tools.</li><li>Willingness to travel extensively, particularly to interior Sindh.</li></ul>Key Skills &amp; Competencies&#10004; Program planning &amp; execution &#10004; Budget management &amp; donor reporting &#10004; Volunteer mobilization &amp; engagement &#10004; Community outreach &amp; partnership building &#10004; Strong interpersonal &amp; problem-solving skillsWhy Join Us?At Alkhidmat Foundation Sindh, you&rsquo;ll be part of a mission-driven team creating meaningful change. We offer opportunities to lead projects, empower volunteers, and make a lasting social impact.How to Apply:Interested candidates are encouraged to also send their CVs and cover letters to hr.sindh@alkhidmat.org Please mention &ldquo;Senior Program Officer &ndash; CS &amp; VM&rdquo; in the subject line of your email.Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience with donor reporting and budget planning in an NGO or nonprofit setting?</li><li>Describe a community service or volunteer project you have led or significantly contributed to. What was your role and the outcome?</li></ul>Experience:<ul><li>Projects or nonprofit program implementation: 2 years (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>Work Location: In person

Senior Program Officer - Community Services & Volunteer Management (Male Only)

Job Title: Customer Care Officer Location: Naya Nazimabad, Manghopir, Karachi Experience Required: Minimum 2 Years Qualification: Bachelor&rsquo;s / Graduation Degree Employment Type: Full-timeJob Description: We are looking for a dedicated and customer-oriented Customer Care Officer to join our team. The ideal candidate will play a key role in building positive relationships with customers by providing timely, empathetic, and effective support across various channels.Key Responsibilities:<ul><li>Assist customers with inquiries, complaints, and service-related questions.</li><li>Deliver accurate information about products and services.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Respond promptly to customer inquiries via phone, email, or in person.</li><li>Effectively acknowledge and resolve customer complaints in a timely manner.</li><li>Record and manage customer interactions, transactions, comments, and complaints.</li><li>Collaborate and communicate with internal departments to ensure customer needs are met.</li><li>Provide actionable feedback on the customer service process for improvement.</li><li>Ensure overall customer satisfaction and build lasting relationships.</li></ul>Required Skills and Abilities:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficient in using customer service software and basic computer applications.</li><li>Strong organizational skills and attention to detail.</li><li>Team player with a proactive approach to customer care.</li></ul>Why Join Us?<ul><li>Friendly and supportive work environment</li><li>Growth and development opportunities</li><li>Be part of a reputable organization located in a growing community</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer-Male

Ispahani parker

Go: https://forms.gle/vHVoK5mVkTjRuvX2AMemon OnlySales officer jobMinimum Age: 35Must Own MotorcycleDescon Construction Company Pvt. Ltd.Job Type: Full-timePay: Rs80,000.00 per monthApplication Question(s):<ul><li>What is your Education Level (Highest)?</li><li>What is your Age?</li><li>Are you Punjabi, Memon, Sindhi, Urdu Speaking? (Question intended for statistics)</li><li>Do you have your own Motorcycle/Car?</li></ul>Work Location: In person

Memon Sales Officer

Nexen Tire Pakistan

Job Summary:We are looking for a proactive Sales &amp; Recovery Officer to manage sales operations and ensure timely collection of outstanding payments. The ideal candidate will have strong negotiation skills, the ability to build and maintain relationships with clients, and a results-driven mindset.Key Responsibilities:<ul><li>Sales &amp; Business Development:</li><li>Promote and sell company products to wholesale and retail clients.</li><li>Develop and maintain strong relationships with existing and potential customers.</li><li>Identify new business opportunities to achieve sales targets.</li><li>Recovery &amp; Payment Collection:</li><li>Follow up with customers for outstanding payments and ensure timely collections.</li><li>Maintain accurate records of receivables and ensure compliance with payment terms.</li><li>Negotiate payment plans and resolve customer disputes effectively.</li><li>Customer Relationship Management:</li><li>Provide excellent customer service to maintain client satisfaction.</li><li>Address customer concerns regarding pricing, deliveries, and payments.</li><li>Work closely with the finance and sales teams to manage credit terms.</li><li>Reporting &amp; Compliance:</li><li>Maintain and update records of sales, outstanding payments, and recovery efforts.</li><li>Prepare and submit periodic reports on sales and recovery performance.</li><li>Ensure adherence to company policies regarding credit and collections.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Sales, or a related field.</li><li>Experience in sales and recovery, preferably in the tire or automotive industry.</li><li>Strong negotiation and communication skills.</li><li>Ability to handle difficult customers professionally.</li><li>Proficiency in MS Office (Excel, Word) for maintaining records.</li><li>Must have a valid driver&rsquo;s license and willingness to travel for customer visits.</li></ul>Benefits:<ul><li>Competitive salary with commission/incentives based on performance.</li><li>Fuel and mobile allowances</li><li>Career growth opportunities within the company.</li></ul>If you are a motivated individual with a strong background in sales and recovery, we encourage you to apply!Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Sales and Recovery Officer

Increase Rev

Position Overview We are looking for a driven Sales Officer with around 1 year of hands-on experience in B2B digital sales. The selected candidate will be responsible for identifying, pursuing, and closing new business opportunities while managing the entire sales cycle. This role requires strong communication skills across meetings, emails, and calls, along with the ability to build lasting client relationships and consistently meet revenue goals.Responsibilities<ul><li>Generate, qualify, and close sales opportunities within the B2B digital sales sector.</li><li>Engage with clients through meetings, calls, and email correspondence to develop business opportunities.</li><li>Establish and maintain long-term client relationships through effective account management.</li><li>Consistently achieve revenue targets and contribute to overall business growth.</li><li>Coordinate with internal teams to ensure seamless client onboarding and service delivery.</li><li>Prepare regular sales activity reports and share market insights with management.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>Approximately 1 year of experience in B2B digital or IT sales.</li><li>Excellent communication and negotiation skills across multiple channels.</li><li>Strong background in client acquisition, relationship management, and deal closing.</li><li>Goal-oriented with strong problem-solving and analytical capabilities.</li><li>Self-motivated, proactive, and able to work both independently and within a team environment.</li></ul>Job Details<ul><li>Position: Sales Officer</li><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Type: Full-time, On-site (Mid-level)</li><li>Shift: Afternoon</li><li>Salary: PKR 50,000 &ndash; 70,000 (Gross)</li><li>Incentives: 3% Commission (USD-based)</li></ul>Job Types: Full-time, Part-time, Internship, Commission, New-GradPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Sales Officer

Continental Print & Pack (Pvt) Ltd

We&rsquo;re Hiring &ndash; Dispatch OfficerLocation: Site, KarachiContinental Print &amp; Pack is looking for a Dispatch Officer to join our dynamic team. If you are organized, detail-oriented, and passionate about ensuring smooth logistics and dispatch operations, this opportunity is for you!Key Responsibilities:<ul><li>Manage and oversee dispatch operations for timely delivery.</li><li>Prepare and maintain dispatch documentation and records.</li><li>Coordinate with warehouse and logistics teams to ensure accuracy.</li><li>Monitor dispatch schedules and handle any operational challenges.</li><li>Ensure compliance with company policies and safety standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree / Intermediate (logistics background preferred).</li><li>1&ndash;2 years of relevant experience (fresh candidates may also apply).</li><li>Strong organizational and communication skills.</li><li>Proficiency in MS Office (Excel, Word).Ability to work under pressure and meet deadlines.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Opportunities for growth and career development.</li></ul>Apply Now: Send your CV to careers@contipack.com.pkDeadline: 29th August, 2025Join Continental Print &amp; Pack and play a vital role in our logistics excellenceJob Type: Full-timeWork Location: In personApplication Deadline: 30/08/2025

Dispatch Officer

Explore 539+ Service officer in Karachi this September. Find roles across top companies and apply now to boost your career.