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service operations manager

Karami Companies Management

We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our cake shop, chocolate shop, and catering division. The ideal candidate will be responsible for managing staff, ensuring high-quality production, maintaining customer satisfaction, and driving efficiency and profitability across all business units.Key Responsibilities: 1. Operational Management:<ul><li>Supervise daily operations across all outlets (cake shop, chocolate shop, catering).</li><li>Develop and implement SOPs to ensure consistency, quality, and hygiene standards.</li><li>Manage inventory, supply chain, and procurement of raw materials.</li><li>Coordinate with kitchen and production teams to meet daily demand and custom orders.</li></ul>2. Staff Supervision &amp; Training:<ul><li>Hire, train, and supervise staff including chefs, service staff, and delivery personnel.</li><li>Conduct regular team meetings, performance reviews, and skill development programs.</li><li>Schedule shifts and manage labor costs efficiently.</li></ul>3. Customer Experience:<ul><li>Maintain high standards of customer service across all touchpoints.</li><li>Handle escalated customer complaints and ensure resolution.</li><li>Implement strategies to improve customer retention and satisfaction.</li></ul>4. Sales &amp; Marketing Support:<ul><li>Coordinate with marketing for seasonal promotions, product launches, and catering campaigns.</li><li>Monitor sales performance and suggest improvements based on data and customer feedback.</li></ul>5. Financial &amp; Reporting:<ul><li>Manage budgets, control costs, and maximize profitability.</li><li>Maintain records of sales, expenses, wastage, and inventory.</li><li>Prepare and present operational reports to management regularly.</li></ul>6. Compliance &amp; Safety:<ul><li>Ensure compliance with health, safety, and food hygiene regulations.</li><li>Conduct routine audits and resolve non-compliance issues proactively.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>3+ years of experience in food service, bakery, or catering operations.</li><li>Strong leadership and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficient in POS systems, inventory management tools, and MS Office.</li><li>Knowledge of food safety and handling practices (HACCP certification is a plus).</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have experience working in similar concept ? (Chocolate, Cake shop)</li><li>How many years of experience you have as Operations Manager ?</li><li>What is your Notice Period ?</li></ul>

Operations Manager - Operations Manager – Cake Shop, Chocolate Shop & Catering Services

Weatherford

<div>Job Overview
The TRS Operations Manager is responsible for leading and managing all Tubular Running Services operations to ensure safe, efficient, and high-quality service delivery. This role encompasses planning, execution, personnel management, and continuous improvement of TRS activities, with overall accountability for safety, service quality, customer satisfaction, and financial performance. The position also involves business development, risk management, resource optimization, and coordination with cross-functional teams to deliver operational excellence. 
Responsibilities:
<ul><li>Oversee the planning, preparation, and execution of all TRS jobs, ensuring technical accuracy and compliance with client requirements.
</li><li>Manage the readiness, mobilization, and maintenance of TRS equipment including power tongs, casing running tools, torque monitoring systems, and related tubular handling equipment.
</li><li>Supervise pre-job planning activities, including job programs, risk assessments, and equipment inspections, to ensure operational success.
</li><li>Coordinate closely with drilling and completions teams to align TRS services with well construction and completion programs.
</li><li>Monitor real-time job performance, making operational adjustments to maintain safety, service quality, and efficiency.
</li><li>Review post-job reports, analyze operational data, and apply lessons learned for continuous improvement.
</li><li>Ensure compliance with HSSE regulations, API/ISO standards, and company policies across all TRS operations.
</li><li>Manage and optimize inventory of tools, spare parts, and consumables to avoid shortages or excess.
</li><li>Oversee preventive maintenance schedules and certification programs for TRS equipment.
</li><li>Lead troubleshooting of operational issues such as connection integrity, torque-turn analysis discrepancies, or equipment malfunctions.
</li><li>Support the development and training of TRS engineers, supervisors, and field crews to maintain technical competency.
</li><li>Work closely with sales and technical teams to prepare tenders, cost estimates, and client-specific TRS solutions.
</li><li>Develop strategies to improve operational efficiency, reduce non-productive time (NPT), and enhance service quality.
</li><li>Maintain close communication with clients at all stages of projects to ensure satisfaction and foster long-term partnerships.
</li><li>Manage budgets, P&amp;L, and cost control measures to meet financial objectives for the TRS product line.
</li>Provide ethical leadership and a strategic vision to drive operational excellence and business growth. 
<li>
</li></ul>Skills:
<ul><li>Strong leadership and team management abilities with experience in supervising TRS crews.
</li><li>In-depth technical knowledge of tubular running operations, equipment, torque-turn monitoring, and field execution.
</li><li>Ability to troubleshoot and solve complex TRS operational challenges in real-time.
</li><li>Financial management skills, including budgeting, cost control, and P&amp;L responsibility.
</li><li>Proficiency in TRS-related operational software and reporting systems.
</li><li>Strong interpersonal, communication, and client relationship skills.
</li><li>Knowledge of HSSE regulations, API/ISO standards, and industry best practices for TRS operations.
</li><li>Strategic thinking and process improvement capabilities.
</li>Fluent in English. 
<li>
</li></ul>Qualifications:
<ul><li>Bachelor&rsquo;s degree in petroleum engineering, Mechanical Engineering, or related field; equivalent industry experience considered.
</li><li>Minimum 7 years of TRS operations experience, including at least 3 years in a leadership role.
</li><li>At least 2 years of P&amp;L management experience within oilfield services.
</li><li>Proven track record in TRS job planning, execution, and post-job evaluation.
</li>Strong experience in customer engagement and business development within TRS services. 
<li>
</li></ul>#LI-MD1</div>

Operations Manager - Tubular Running Services

World Multinational Immigration & Business Consultancy

We are seeking an experienced Operations Manager to oversee and optimize our food delivery operations across Qatar and the GCC.Responsibilities:<ul><li>Manage day-to-day food delivery operations to ensure efficiency and timeliness</li><li>Oversee fleet management, driver performance, and order accuracy</li><li>Implement processes to improve delivery speed, cost efficiency, and customer satisfaction</li><li>Coordinate with restaurants, vendors, and internal teams to ensure smooth operations</li><li>Monitor KPIs, prepare reports, and drive continuous improvements</li><li>Ensure compliance with health, safety, and food handling standards</li></ul>Requirements:<ul><li>Proven experience in food delivery, logistics, or last-mile operations</li><li>Strong leadership and problem-solving skills</li><li>Ability to manage large teams and multiple stakeholders</li><li>Knowledge of GCC food delivery market is highly preferred</li><li>Excellent communication skills (Arabic &amp; English preferred)</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations, or related field</li><li>Minimum 5+ years of experience in food delivery/logistics operations</li></ul>How to Apply: Send your CV to admin@wmibc.comJob Type: Full-time

Operations Manager (Food Delivery Sector)

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader">WELCOME TO SITA</h2>
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.<div> 
</div><div>ABOUT THE ROLE &amp; TEAM</div><div></div><div> 
As a Senior Specialist/Engineer in Service Operations, you will ensure SITA's competitive edge and business growth by delivering top-notch technical Service Operations to SITA customers. You will perform all Network Service Operations activities in line with SITA standards and procedures, aiming to maximize customer satisfaction through first-class support activities. This role also involves close collaboration with other support teams to meet key KPIs, prioritize Incidents, Problems, and Changes. Your goal will be to maintain the highest level of Service Operation availability by ensuring that Systems and Products are properly configured and maintained. Please note that the Job title on SITA contract for this role will be Senior Specialist/Engineer Service Operations as aligned with our internal career framework.</div><div></div><div> 
 WHAT YOU&rsquo;LL DO</div> 
<div></div><ul><li>
Provide Network Operations support to internal and external customers in line with contractual obligations and Service Level Agreements (SLAs).</li><li>
Maintain and ensure the proper functioning of all systems supported by Service Operations.</li><li>
Manage and resolve incidents and service changes within agreed SLA timeframes.</li><li>
Perform incident and problem management, coordinating with resolver groups to ensure timely resolution and escalating issues that cannot be fixed.</li><li>
Minimize service downtime by initiating timely escalations to specialized resolver groups inside and outside SITA, in accordance with SLAs and monitoring requirements.</li><li>
Oversee the replacement of faulty equipment and ensure spare parts are replenished as per availability and sparing policies.</li><li>
Proactively identify and diagnose potential service and infrastructure issues, taking ownership of service requests to ensure resolution.</li><li>
Perform preventive and proactive maintenance of equipment and monitor systems and services in line with schedules and customer expectations.</li><li>
Manage relationships with local suppliers, monitoring their performance and reporting to management.</li><li>
Provide guidance and support to ensure the Service Operations team upholds the highest standards in incident and problem handling.</li><li>
Document lessons learned, known errors, and operational insights to drive continuous improvement of services.</li></ul>
Qualifications:
<div>
ABOUT YOUR SKILLS</div><div> 
</div><ul><li>Minimum 6&ndash;10 years of professional experience in Qatar</li><li>
Cisco CCNP (Routing &amp; Switching) certification
</li><li>Proven hands-on experience with VMware, along with relevant certifications</li><li>
Proven hands-on experience with Red Hat, along with relevant certifications
</li><li>Experience with monitoring tools such as Nagios and Dynatrace</li><li>
Applicant must be a resident in Qatar</li></ul><div> 
</div><div>NICE-TO-HAVE</div> 
<div></div><ul><li>
Cisco CCIE (Routing &amp; Switching) certification
</li><li>Strong knowledge of network security</li></ul><div> 
WHAT WE OFFER</div><div></div><div> 
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div> 
 Flex Week: Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li> 
 Flex Day: Make your workday suit your life and plans.</li></ul><div></div><div> 
 Flex Location: Take up to 30 days a year to work from any location in the world.</div><div></div><div> 
Employee Wellbeing: We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div> 
</div><div>Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div> 
 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.</div>

Senior Specialist/Engineer Service Operations

VOLUME CAFE

Job Title: Restaurant Manager &ndash; Fine DiningDepartment: Food &amp; Beverage Reports To: Operations Manager / General ManagerJob Summary:The Restaurant Manager is responsible for overseeing the daily operations of a fine dining restaurant, ensuring the highest standards of service, guest satisfaction, and operational efficiency. This role requires strong leadership, attention to detail, and the ability to deliver a premium dining experience while managing staff, resources, and profitability.Key Responsibilities:<ul><li>Lead and manage daily restaurant operations, ensuring smooth service and adherence to fine dining standards.</li><li>Maintain exceptional guest relations by ensuring personalized, attentive, and professional service.</li><li>Supervise, train, and motivate front-of-house staff to deliver consistent quality service.</li><li>Collaborate with the culinary team to maintain menu quality, presentation, and timely service.</li><li>Monitor reservations, table allocations, and special guest requests.</li><li>Ensure compliance with health, safety, sanitation, and hygiene standards.</li><li>Manage budgets, cost control, and inventory while maximizing revenue and profitability.</li><li>Handle guest feedback, resolve complaints promptly, and implement improvements.</li><li>Conduct performance evaluations, staff scheduling, and ongoing training sessions.</li><li>Implement service innovations to enhance the dining experience and maintain brand reputation.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or diploma in Hospitality Management or related field.</li><li>Minimum 4&ndash;6 years of experience in F&amp;B operations, with at least 2 years in a fine dining supervisory/managerial role.</li><li>Strong knowledge of fine dining service standards, wine service, and menu pairing.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Financial acumen with experience in budgeting, forecasting, and cost control.</li><li>Ability to work under pressure and maintain a composed, professional demeanor.</li><li>Proficiency in POS systems and MS Office applications.</li><li>Fluency in English; knowledge of additional languages is an advantage.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of fine dining experience do you have?</li><li>Are you available to join immediately or any notice period</li><li>current and expected salary</li></ul>

Restaurant Manager – Fine Dining

Job Title: Caf&eacute; ManagerDepartment: Food &amp; Beverage / Operations Reports To: Operations ManagerJob Summary:We are seeking an experienced and passionate Caf&eacute; Manager to oversee the daily operations of our caf&eacute;. The ideal candidate must have proven caf&eacute; management experience, strong leadership skills, and the ability to drive both operational excellence and outstanding customer service. This role requires hands-on management, team training, and a focus on delivering a welcoming, high-quality caf&eacute; experience.Key Responsibilities:<ul><li>Oversee and manage daily caf&eacute; operations, ensuring smooth workflow and service excellence.</li><li>Supervise, train, and motivate caf&eacute; staff to deliver outstanding customer experiences.</li><li>Manage caf&eacute; inventory, ordering, and stock control to minimize waste and control costs.</li><li>Ensure food safety, hygiene, and cleanliness standards are strictly followed.</li><li>Develop staff schedules to optimize labor costs while maintaining service standards.</li><li>Monitor sales performance, implement promotional activities, and contribute to revenue growth.</li><li>Handle customer feedback, complaints, and special requests with professionalism.</li><li>Ensure compliance with company policies, health &amp; safety, and local regulations.</li><li>Support recruitment, onboarding, and continuous training of team members.</li><li>Maintain a positive caf&eacute; environment that reflects the brand&rsquo;s values and service philosophy.</li></ul>Requirements:<ul><li>Minimum 3&ndash;5 years of proven experience managing a caf&eacute;, coffee shop, or casual dining outlet.</li><li>Strong knowledge of caf&eacute; operations, including coffee/beverage service and light food offerings.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Financial acumen with experience in inventory control, cost management, and sales analysis.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How may years of experience do you have as a Cafe Manager?</li><li>Do you have Food Handler Certificate?</li><li>Are you available to join immediately or any Notice period?</li><li>Current salary and expected</li></ul>

Cafe Manager

The Group Securities

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 System Monitoring and Maintenance
 
 
 
 
 
 <ul>
 <li>
 Monitor real-time trading systems to ensure smooth operations.
 </li>
 <li>
 Oversee system performance and take action on alerts or anomalies.
 </li>
 <li>
 Manage incident response and escalate issues appropriately.
 </li>
 </ul>
 
 
 
 
 
 Incident &amp; Problem Management
 
 
 
 
 
 <ul>
 <li>
 Lead resolution efforts for outages or system failures.
 </li>
 <li>
 Perform root cause analysis and implement corrective actions.
 </li>
 <li>
 Maintain documentation and post-incident reviews.
 </li>
 </ul>
 
 
 
 
 
 Change Management
 
 
 
 
 
 <ul>
 <li>
 Coordinate system upgrades, patches, and configuration changes.
 </li>
 <li>
 Ensure minimal disruption during deployment and maintenance windows.
 </li>
 <li>
 Work closely with development and QA teams to schedule and test changes.
 </li>
 </ul>
 
 
 
 
 
 Business Continuity and Disaster Recovery
 
 
 
 
 
 <ul>
 <li>
 Ensure proper DR procedures are in place and tested regularly.
 </li>
 <li>
 Participate in business continuity planning and simulations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 Certifications (optional but valued):
 </li>
 <li>
 ITIL Foundation or Intermediate
 </li>
 <li>
 PMP or similar project management certification
 </li>
 <li>
 CISSP (for security focus)
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 7&ndash;10+ years in critical IT operations, preferably in financial markets or exchanges.
 </li>
 <li>
 Deep understanding of electronic trading platforms and high frequency systems.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 :
 
 
 
 
 <ul>
 <li>
 Strong knowledge of Linux/UNIX systems/TIBCO
 </li>
 <li>
 Experience with monitoring tools
 </li>
 <li>
 Scripting and automation (e.g., Python, Bash)
 </li>
 <li>
 Understanding of FIX protocols, market data feeds
 </li>
 </ul>
</div>

Systems Operations Manager

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