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service operations manager

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do</h2>
</div><div><ul><li>Ensures successful operation, coordination and inter-domain alignment of charging operation services.</li><li>Provides expert level technical support for predicting, diagnosing, reproducing and fixing charging operation service issues</li><li>As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product/service.</li><li>Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains</li><li>Actively contributes to the troubleshooting, dimensioning and performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migrations.</li><li>Identifies dimensioning, performance and integration issues and proposes optimal solutions.</li><li>Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution.</li><li>Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.</li><li>Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan.</li><li>Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.</li><li>Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.</li><li>Provides standardization / automation of technical processes.</li><li>Deploys new products and services.</li><li>Creates and manages performance tuning of applications to meet business needs and agreed SLAs.</li><li>Reports to stakeholders on product performance and supplier/partner performance.</li><li>Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Charging Systems with related standards.</li><li>Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.</li><li>Contributes preparation of Charging Operations budget according to requirements for run, grow and transform scenarios.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who you are</h2>
</div><div><ul><li>Bachelor&rsquo;s degree from Computer Science, Electronics / Telecommunications and other related fields.</li><li>Significant experience in IT and Telco infrastructure, Intelligent Network technologies, charging products and services for postpaid, prepaid and convergent structures</li><li>High level of expertise in service incident handling, troubleshooting and root cause analysis.</li><li>Experience of handling high frequency streaming data for real time analysis and reporting.</li><li>Good knowledge of statistical Analysis (distribution analysis, correlation, variance)</li><li>Good command of English.</li><li>Good understanding of multi-discipline telecommunications big picture.</li><li>Significant experience in using SQL , PL/SQL .</li><li>Significant experience in UNIX and shell scripting.</li><li>Significant knowledge of Oracle database administration.</li><li>Ability to use analytics, network security, network monitoring and administration software programs.</li><li>Ability to work in flexible work hours under pressure and tight deadlines.</li><li>Having strong coordination, analytical and communication skills.</li><li>Experience in benchmarking and budgeting.</li><li>Strong solution design and solution architecture skills.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Not a perfect fit?</h2>
</div><div>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.</div></div><div><div><h2 class="jobSectionHeader">
What's in it for you</h2>
</div><div>
We like to keep them flexible:
 Vflexy: Flexible Benefits Program 
 Hybrid working kit 
 Ergonomic kit allowance 
 Digital meal voucher 
 Flexible transportation allowance 
 Employee assistance hotline &amp; counselling 
 Comprehensive and flexible private health insurance 
 Discounted price deals for wide range of products &amp; services 
Plus, plenty more to enjoy!
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.</div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2></div><div> 
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
Together we can.</div></div></div></div>

DevOps Service Engineer - Charging

Zoomlion

<div>
 
 
 Job responsibilities:
 
 
 
 1, Responsible for the service satisfaction of dealers in the country, the local accessories supply rate, accessories sales targets;
 
 
 2. Responsible for planning, organizing and implementing the service capability improvement plan for dealers;
 
 
 3, Responsible for the construction of active service and passive service working procedures, standards and matching team building;
 
 
 4, Responsible for parts planning, warehousing logistics planning, delivery (including host) and management;
 
 
 5. Responsible for product testing, product pre-market service planning and preparation in the host country.
 
 
 
 Job Requirements:
 
 
 
 1, Education and major: bachelor degree or above, mechanical related major;
 
 
 2, Work experience and ability: 5 years or more service and service management work experience, with aerial work platform machinery industry service experience is preferred;
 
 
 3, Foreign language requirements: English can be used as the working language.
 
 
 
</div>

服务经理

Global Mission Support Services LLC

Restaurant &amp; Hospitality Operations Manager International Contract Opportunity &ndash; Hospitality Management Country Location: Nauru (one-year relocation) Start Date: ImmediateWe are seeking a Hospitality Operations Manager to oversee the daily management of a large restaurant and catering facility within our international project in Nauru. This is a unique opportunity for an experienced professional to take on a challenging overseas role with a dynamic team.Key Responsibilities<ul><li>Manage day-to-day operations of a full-service restaurant and catering unit.</li><li>Oversee HR, scheduling, fleet management, transportation, and logistics for hospitality operations.</li><li>Handle procurement for kitchen and service teams.</li><li>Work closely with the Head Chef, Restaurant Manager, Bakery &amp; Pastry Chefs, and service staff to ensure smooth service delivery.</li></ul>Candidate Profile<ul><li>Fluency in English (minimum Level 5).</li><li>Proven experience in hospitality or restaurant operations management.</li><li>Strong background in logistics, procurement, fleet management, and personnel management.</li><li>Excellent organizational and leadership skills.</li><li>Ability to adapt to a multicultural, high-paced environment.</li></ul>How to Apply: Please submit your CV and application to talent@gmss.ltd with the subject line: Hospitality Operations Manager &ndash; Nauru.Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to be relocated to Country Nauru?</li></ul>

Restaurant & Hospitality Operations Manager - NAURU DEPLOYMENT

BSH Ev Aletleri Türkiye

<div>
 
 Tomorrow is our home.
 
 
 
 
 
 Find out how easily you can achieve this at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn&rsquo;t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 You think it is time for something different? Then you are at the right place! You will work in an exciting, international environment and contribute personally to the company&rsquo;s success. Expect exciting projects and versatile tasks, such as;
 
 
 
 
 
 /Define and execute regional service strategy aligned with company objectives
 
 
 /Drive performance and quality standards across authorized service centers
 
 
 /Enhance service processes to ensure efficiency and customer satisfaction
 
 
 /Analyze market trends, customer insights, and complaints to develop action plans
 
 
 /Report regional performance results and improvement initiatives to senior management
 
 
 
 
 
 
 Your Profile
 
 
 
 /Bachelor&rsquo;s degree in Engineering, Business, or related fields; 10+ years in service management
 
 
 /Strong leadership with proven experience in managing service networks
 
 
 /Fluent in English, advanced in MS Office (Excel) and CRM systems (preferred)
 
 
 /Customer-oriented, analytical, adaptive to multinational environments
 
 
 /Willingness to travel, with a solution-focused and results-driven mindset
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
</div>

West Anatolian Region Service Manager

Hilton

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
 
 
 
 What will I be doing?
 
 
 
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
 </li>
 <li>
 Ensuring all departments are kept informed of guest needs and feedback
 </li>
 <li>
 Support Operations Management team to respond immediately to changes received
 </li>
 <li>
 Ensure high levels of communication are maintained between the Operations Department and other departments
 </li>
 <li>
 Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
 </li>
 <li>
 Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
 </li>
 <li>
 Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
 </li>
 <li>
 Guest Operations Manager with training needs and development
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Ensure that staffing levels are maintained
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Be environmentally aware
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Customer Service experience in supervisory or higher capacity
 </li>
 <li>
 Ability to listen and respond to demanding guest needs
 </li>
 <li>
 Excellent leadership skills
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in similar role
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Passion for delivering exceptional levels of guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hampton by Hilton Zeytinburnu
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hampton by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Operations Manager

Samsung Electronics

<div>
 
 
 Customer Service I Field Operations Support Assistant Manager
 
 
 
 
 
 
 To be assigned in Customer Service Department, we are looking for a Field Operations Support Assistant Manager with below qualifications;
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 
 
 Field Operations Support Assistant Manager
 
 involves overseeing and supporting field operations of the Customer Service department, mostly for Home Appliances and AV products, ensuring that Samsung customers receive top quality support and services.
 
 <ul>
 <li>
 Partner and performance management of Brand Engineer operation to ensure a smooth and efficient process, including procurements, certifications, administrative works of the related service accounts.
 </li>
 <li>
 Take ownership of improving field operation by working cooperatively with related departments and business partners. Coordinating with other departments such as HR, procurement, legal, finance, field and related departments in the customer service division to ensure that the needs of the operation is fulfilled.
 </li>
 <li>
 Creating and managing partner &amp; vendor contracts, monitoring SLA&rsquo;s, procurement processes.
 </li>
 <li>
 PnL management of the Brand Engineer operation, prepare budget plan, run variance analysis and rolling forecasts.
 </li>
 <li>
 Keep track of service income and operational costs to identify areas for improvement. Prepare regular reports and drive the implementation of actions focused on increasing field technicians productivity, service sales income and reducing costs.
 </li>
 <li>
 Manage the relationships with service B2B key accounts and make the agreements in line with providing proper administrative and financial requirements.
 </li>
 <li>
 Coordinate authorized service centers to acquire aftersales certifications of Turkish Standarts Institute (TSE) and manage certification cost, process and the operation of the partner company.
 </li>
 </ul>
 
 
 
 
 
 Skills And Qualifications
 
 
 
 
 
 <ul>
 <li>
 B.Sc. or Master degree from Business Administration, Engineering Departments, or Economics
 </li>
 <li>
 +5 years of experience in customer service, project management or related functions, preferably within the Consumer Electronics or related industries.
 </li>
 <li>
 Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment.
 </li>
 <li>
 Can work under pressure with tight deadlines and can handle escalations calmly and competently.
 </li>
 <li>
 Ability to collaborate with international teams and adapting strategies to align with global plan.
 </li>
 <li>
 Demonstrated skills at multi-tasking, planning and organization.
 </li>
 <li>
 Strong analytical and problem solving skills with result oriented mindset.
 </li>
 <li>
 Proficiency in leveraging data analytics to derive insights, identify trends to optimize after-sales processes.
 </li>
 <li>
 Strong commitment to understand operational needs and expectations, driving process optimization strategies across service center operations, Samsung departments and vendors.
 </li>
 <li>
 Advanced English skills, excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).
 </li>
 </ul>
 
 
</div>

Field Operations Support Assistant Manager

Tiffany & Co.

<div>
 
 Job Description
 
 
 
 
 TIFFANY &amp; CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT
 
 
 
 
 At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
 
 
 
 
 It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
 
 
 
 
 We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany &amp; Co.&rsquo;s continued legacy.
 
 
 
 The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
 
 
 
 Responsabilities:
 
 
 
 
 SALES
 
 
 
 
 Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs:
 
 
 
 <ul>
 <li>
 Manage and motivate the team to consistently achieve or exceed store sales target.
 </li>
 <li>
 Drive client development activities among individual team members to cultivate new and existing clients.
 </li>
 <li>
 Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
 </li>
 <li>
 Drive business through key product pillars and KPIs.
 
 
 </li>
 </ul>
 
 SERVICE
 
 
 
 
 Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
 
 
 
 <ul>
 <li>
 Lead, model and coach based on client feedback.
 </li>
 <li>
 Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
 </li>
 <li>
 Optimize hospitality and store amenities to create unique experiences.
 </li>
 <li>
 Take action on client feedback to improve client service.
 
 
 </li>
 </ul>
 
 TALENT
 
 
 
 
 Attract, hire, and retain top talent to cultivate a climate of high performance:
 
 
 
 <ul>
 <li>
 Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
 </li>
 <li>
 Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
 </li>
 <li>
 Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
 </li>
 <li>
 Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
 
 
 </li>
 </ul>
 
 OPERATIONS EXCELLENCE
 
 
 
 
 Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement:
 
 
 
 <ul>
 <li>
 Ensure exceptional operational support to drive sales and service.
 </li>
 <li>
 Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
 </li>
 <li>
 Ensure compliance with all internal control procedures.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
 </li>
 <li>
 Proven track record in sales generation, managing the achievement of sales results.
 </li>
 <li>
 Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
 </li>
 <li>
 Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
 </li>
 <li>
 Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 A college/university degree.
 </li>
 <li>
 Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
 
 
 </li>
 </ul>
</div>

Team Manager (Assistant Store Manager) | NEW OPENING - Istanbul Airport

Explore 946+ Service operations manager in Istanbul this October. Find roles across top companies and apply now to boost your career.