sales manager

customer hubs performance delivery manager – o2c Jobs in Istanbul

customer hubs performance delivery manager – o2c

customer service - english Jobs in Istanbul

customer service - english

customer experience manager Jobs in Istanbul

customer experience manager

customer success manager (individual contributor) Jobs in Istanbul

customer success manager (individual contributor)

customer implementation and service manager

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 <strong>
  Customer Implementation and Service Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Corporate Title: Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Istanbul
  <br/>
  <br/>
 </strong>
 <strong>
  Overview [Business/Role Specific Description]
  <br/>
  <br/>
 </strong>
 This is a client facing job. The Customer Service Manager is responsible to ensure an excellent service to our most important clients by proactively visiting, monitoring and improving the service levels, building a good understanding of the client&rsquo;s business as a basis for consultancy on new business and prioritizing issues in day to day business, acting as a sparring partner for internal (e.g. Sales, Implementation, Relationship Management) and external counterparts.
 <br/>
 <br/>
 To fulfil the role being the client&rsquo;s advocate within the global Relationship &amp; Transaction Management organization, the Customer Service Manager will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Taking care of client satisfaction so that it is easy to do business with DB and our service is the reason to continue banking with DB.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to the Head of Implementation and Service for Turkey
  </li>
  <li>
   Support the Account Opening and Know Your Client (&ldquo;KYC&rdquo;) process, in coordination with other Client Relationship Managers where required, with focus on outreach for New Client Adoption documentation.
  </li>
  <li>
   Management and serving to a portfolio of clients &ndash; predominantly subsidiaries of multinational global brand name clients operating in the country, providing a dynamic, sensitive &amp; professional contact point and coordinator for all their strategic and day-to-day banking and service needs.
  </li>
  <li>
   Receive customer inquiries &amp; investigations related with customer transactions such as time deposits, receivables &amp; payables, FX deals, funds transfers, letter of guarantees, loan utilizations etc.
  </li>
  <li>
   Daily follow up of financial needs and cash flows of customers including cash, trade &amp; loan products.
  </li>
  <li>
   As the dedicated focal point and the face of Corporate Bank, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, to co-ordinate, follow up and provide status updates and final resolution to those clients.
  </li>
  <li>
   Liaise closely with global &amp; regional Implementation, Sales, Product Management and service teams in a dynamic international environment.
  </li>
  <li>
   Visit client&rsquo;s main offices to conduct client quality service reviews based on pre- agreed quality indicators to discuss client&rsquo;s service experience on a global level and to ascertain that the client expectations relative to the quality of day-to-day customer services are continuously met. Facilitate internal pre-meeting briefing sessions with all key stakeholders prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up.
  </li>
  <li>
   Gain a comprehensive account overview on complex and customized solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements.
  </li>
  <li>
   Create and maintain detailed service plans for client portfolio which contains detailed information for the client.
  </li>
  <li>
   Identify cross-selling opportunities and to liaise with Sales / Coverage about further follow-up Daily Operational Management.
  </li>
  <li>
   Act as knowledge owner and liaison between I&amp;S teams and Product Management for dedicated subjects.
  </li>
  <li>
   Responsible for updating standard operating procedures (formal/informal processes).
  </li>
  <li>
   Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally.
  </li>
  <li>
   Management of credit relevant topics in close connection with local Coverage i.e. Relationship Managers
  </li>
  <li>
   Responsible for complaints handling and logging.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree, preferably in Finance or Business Administration.
  </li>
  <li>
   Good knowledge of banking products, innovation in banking products and service.
  </li>
  <li>
   Fluent in English language (written and spoken)
  </li>
  <li>
   3+ years of experience in the banking industry and Cash Management and Trade products
  </li>
  <li>
   Good knowledge on policies and regulations
  </li>
  <li>
   Well experienced in interacting with clients.
  </li>
  <li>
   Strong client centric focus, service minded.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 <br/>
 <br/>
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 <br/>
 <br/>
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Customer Implementation and Service Manager

<div><p><b>Bir i&#351;e ba&#351;vurmadan &ouml;nce, bu sayfan&#305;n sa&#287; &uuml;st k&ouml;&#351;esinde bulunan se&ccedil;eneklerden dil tercihinizi se&ccedil;in.</b></p><p></p><p>
Bir Fortune Global 500 &#351;irketinde bir sonraki f&#305;rsat&#305;n&#305;z&#305; ke&#351;fedin. Yenilik&ccedil;i olanaklar hayal edin, tatmin edici i&#351; k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml; deneyimleyin ve her ge&ccedil;en g&uuml;n daha iyi olman&#305;za yard&#305;mc&#305; olacak yetenekli ekiplerimizle &ccedil;al&#305;&#351;&#305;n. UPS'i yar&#305;nlara ta&#351;&#305;mak i&ccedil;in ne gerekti&#287;ini biliyoruz - benzersiz bir beceri + h&#305;rs kombinasyonuna sahip insanlar. Kendinizi veya ekiplerimizi y&ouml;netmek i&ccedil;in gerekli niteliklere ve motivasyona sahipseniz, becerilerinizi kullanmaya ve sizi bir sonraki seviyeye ta&#351;&#305;maya haz&#305;r rollerimiz var.</p><p></p><p><b>
&#304;&#351; A&ccedil;&#305;klamas&#305;:</b></p><p></p><p><b>
Job Title: Sales Support Specialist
</b></p><p><b>Job Summary:</b></p><p>
The Sales Support Specialist plays a key role in driving sales effectiveness by supporting sales operations, enhancing client engagement, and ensuring accurate and timely execution of sales processes. This role works closely with the Sales Manager and cross-functional teams to manage customer communications, coordinate sales initiatives, and maintain sales tools and reporting. A strong understanding of, client service, and process improvement is essential.</p><div></div><p><b>
Key Responsibilities:</b></p><p><b>
Sales Operations &amp; Support</b></p><ul><li>
Assist the Sales Manager with implementation of sales strategies, campaigns, and operational procedures across regions and sectors.</li><li>
Coordinate and support sales initiatives, including, business plans, and sales presentations.</li><li>
Maintain and prepare internal sales reports, dashboards, and recognition programs.</li><li>
Monitor proposal status and follow up with internal stakeholders to ensure timelines are met.</li></ul><p><b>
Process &amp; Systems Support</b></p><ul><li>
Help manage and maintain sales-related tools and platforms; assist team members with system usage and troubleshooting.</li><li>
Identify opportunities to streamline workflows and improve internal processes related to client service and sales support.</li><li>
Participate in rollout and user testing of tools and systems that enhance sales productivity and customer experience.</li></ul><div></div><p><b>
Qualifications:</b></p><ul><li>
Bachelor&rsquo;s Degree in Business, Marketing, or a related field (required).</li><li>
2&ndash;3 years of experience logistics industry (required).</li><li>
Strong proficiency in Microsoft Office Suite (especially Excel and PowerPoint).</li><li>
Familiarity with CRM or sales platforms (e.g., Salesforce) is a plus.</li><li>
Excellent written and verbal communication skills in English.</li><li>
Strong attention to detail, organization, and time management.</li><li>
Customer-focused mindset with ability to collaborate across teams.</li></ul><p><b><br>
&Ccedil;al&#305;&#351;an T&uuml;r&uuml;:</b></p><br>
Kal&#305;c&#305;<p><br>
UPS; ayr&#305;mc&#305;l&#305;&#287;&#305;n, tacizin ve misillemenin olmad&#305;&#287;&#305; bir i&#351; yeri sa&#287;lamay&#305; taahh&uuml;t eder.</p></div><p></p>

Sales Support Specialist

Canpark Alışveriş ve Yaşam Merkezi

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
<b>Shopping Mall General Manager</b><br>
<br>
Our organization, which shapes the city's rhythm of life, continuously enhances visitor experience, and embraces operational excellence, is seeking an experienced <b>Shopping Mall General Manager</b> to further strengthen our management capabilities.<br>
<br>
This role not only oversees operational flows but also plays a critical part in shaping strategic management, sustainability initiatives, and the future of our brand value.<br>
<br>
<b>QUALIFICATIONS</b><br>
<ul><li>A degree from relevant university departments,</li>
<li>Minimum 10 years of experience in the shopping mall (retail real estate) sector,</li>
<li>Proven experience in managing teams within the service industry,</li>
<li>Advanced proficiency in English,</li>
<li>Strong command of MS Office applications,</li>
<li>Strong leadership, coordination, guidance, and motivational skills,</li>
<li>Excellent communication, representation, and persuasion abilities,</li>
<li>A proactive approach to customer satisfaction, process improvement, and efficiency,</li>
<li>Strong strategic thinking, analytical assessment, and problem-solving skills,</li>
<li>Up-to-date knowledge of financial/administrative regulations and commercial terminology,</li>
<li>Advanced reporting skills that support decision-making processes,</li>
<li>Experience in process coordination within organizational structures,</li>
<li>Ability to adapt to flexible working hours,</li></ul><br>
<br>
</div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><div>
<b>ROLE SCOPE &amp; RESPONSIBILITIES</b><br>
<br>
The Shopping Mall General Manager will play an active role in ensuring operational sustainability and the continuous improvement of corporate performance, including:<br>
<ul><li>Evaluating and supervising all managerial activities in line with corporate policies and reporting to senior management,</li>
<li>Ensuring full compliance of operational processes with laws, regulations, and occupational safety standards,</li>
<li>Conducting negotiations with tenants, suppliers, and business partners on behalf of the organization and managing related relationships,</li>
<li>Leading the integration of processes that enhance efficiency, profitability, and brand prestige,</li>
<li>Monitoring industry and technological developments and proposing investments and improvements that strengthen competitiveness,</li>
<li>Preparing and reporting financial/legal analyses based on data received from leasing, sales, and expenditure departments,</li>
<li>Contributing to strategies and action plans aimed at increasing tenant turnovers and sales volumes,</li>
<li>Developing business plans and budgets for advertising, promotion, and brand awareness activities and coordinating with related departments,</li>
<li>Ensuring flawless execution and periodic reporting of occupational safety, technical operations, and preventive maintenance processes,</li>
<li>Securing compliance of KVKK (Personal Data Protection Law) processes with related regulations,</li>
<li>Systematizing documentation for the Quality Management System, Customer Satisfaction Management System, and internal workflows,</li>
<li>Overseeing the correct implementation of organizational hierarchy, job descriptions, and authority levels,</li>
<li>Establishing performance metrics, preparing related reports, and supporting improvement processes,</li>
<li>Contributing to HR planning and supporting the General Manager,</li>
<li>Ensuring effective implementation of ISO 9001 and ISO 10002 standards within the institution,</li>
<li>Creating corporate regulations, ensuring their dissemination, and enhancing clarity across the organization,</li>
<li>Managing reporting related to quality management performance, areas for improvement, and process development opportunities.</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Al&#305;&#351;veri&#351; Merkezi-AVM M&uuml;d&uuml;r&uuml;
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Hizmet
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Proje / Y&ouml;netim
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>&Uuml;st D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305; &Uuml;mraniye
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>10-25 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>16.12.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>1.02.2026</div></div></ul></div>

Shopping Mall General Manager

AUSTRIACARD  Türkiye, Middle East & Africa

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  AUSTRIACARD T&uuml;rkiye is the Istanbul-based subsidiary of AUSTRIACARD AG, a Vienna-headquartered company with over 125 years of history. Operating in the field of secure digital solutions and high-security smart card technologies, we are seeking a Sales and Marketing Manager to join our growing team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Manage assigned customer accounts, ensuring high satisfaction and sustainable business growth.
 </p>
 <p>
  &bull; Build and maintain strong relationships with existing and potential clients by offering tailored, end-to-end solutions.
 </p>
 <p>
  &bull; Collaborate with international technical teams to effectively present and implement customer-specific solutions.
 </p>
 <p>
  &bull; Analyze customer requirements and coordinate with implementation and development teams to deliver optimal outcomes.
 </p>
 <p>
  &bull; Act as a solution-oriented business partner by developing alternative approaches that support customers&rsquo; purchasing decisions.
 </p>
 <p>
  &bull; Achieve annual sales targets by managing product and service sales to financial and non-financial institutions.
 </p>
 <p>
  &bull; Conduct regular client visits to strengthen relationships and identify new business opportunities.
 </p>
 <p>
  &bull; Ensure order and delivery processes are completed in line with Service Level Agreements (SLAs).
 </p>
 <p>
  &bull; Perform market research and competitor analysis to define target customer groups and market segments.
 </p>
 <p>
  &bull; Stay up to date with evolving marketing strategies and contribute actively to marketing communication activities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business Administration, Economics, or a related field.
 </p>
 <p>
  &bull; Minimum 5 years of professional experience in sales and marketing.
 </p>
 <p>
  &bull; Excellent command of English (written and spoken).
 </p>
 <p>
  &bull; Willingness to travel domestically and internationally.
 </p>
 <p>
  &bull; Strong communication, negotiation, and presentation skills.
 </p>
 <p>
  &bull; Strategic mindset with strong analytical and problem-solving abilities.
 </p>
 <p>
  &bull; Solid understanding of sales processes, marketing principles, and commercial targets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  💡
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Opportunity to lead innovative projects within an international technology ecosystem in the financial technologies field.
 </p>
 <p>
  &bull; A strong corporate culture and multicultural working environment.
 </p>
 <p>
  &bull; A dynamic organization that supports continuous development and learning.
 </p>
 <p>
  &bull; Private health insurance covering you and your family
 </p>
 <p>
  &bull; Birthday celebrations with your permission
 </p>
 <p>
  &bull; Support for a healthy lifestyle for non-smoking employees
 </p>
 <p>
  &bull; Access to the New Generation Learning Platform 'ACT Academy' for continuous learning
 </p>
 <p>
  &bull; Communication and billing support
 </p>
 <p>
  &bull; Fun social activities organized by ACT for a pleasant time outside of work.
 </p>
 <p>
 </p>
</div>


Sales and Marketing Manager

IDP Education Ltd

<div>
 <strong>
  <strong>
   <strong>
    About IDP
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
 <br/>
 <br/>
 Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
 <br/>
 <br/>
 Learn more at www.careers.idp.com
 <br/>
 <br/>
 <strong>
  <strong>
   Role purpose
   <br/>
   <br/>
  </strong>
 </strong>
 The IELTS Administration Assistant is responsible for providing administrative support to IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies. Strict adherence to test security and administration requirements is an essential part of the job.
 <br/>
 <br/>
 Key Responsibilities;
 <br/>
 <br/>
 <ul>
  <li>
   Customer Service
  </li>
  <li>
   Business Administrator
  </li>
  <li>
   Quality
  </li>
  <li>
   Operations Management
  </li>
  <li>
   Client Management
  </li>
  <li>
   Project Service Enhancement
  </li>
  <li>
   Test Day Tasks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Detailed Description
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
  </li>
  <li>
   Ensure all staff involved in testing are culturally sensitive.
  </li>
  <li>
   Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the management of the budget for IELTS testing in designated region, including test revenue and all associated costs &ndash; staff, venue, storage, premises etc.
  </li>
  <li>
   Provide regular management and financial reports on testing as required.
  </li>
  <li>
   Assist the Test Centre Administrator / Manager as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives.
  </li>
  <li>
   Continually monitor test day availability and capacity to ensure centres meet current demand.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
  </li>
  <li>
   Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
  </li>
  <li>
   Ensure adherence to all IELTS manuals.
  </li>
  <li>
   Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
  </li>
  <li>
   Assist with the development and implementation of IELTS policies.
  </li>
  <li>
   Work in a professional manner with stakeholders and in accordance with organizational values.
  </li>
  <li>
   Monitor all current contracts to ensure terms are adhered to.
  </li>
  <li>
   Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
  </li>
  <li>
   Process all invoices in a timely manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Detailed Description
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Operations Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the Test Centre Administrator / Manager with the following activities;
  </li>
  <li>
   Supervision of IELTS testing conducted in Designated test centers
  </li>
  <li>
   Financial and statistical reporting and invoicing is conducted accurately and on time.
  </li>
  <li>
   Independently perform self-audits on the relevant IELTS test center as required and provide documented feedback and reports.
  </li>
  <li>
   Manage the regular Clerical Marker monitoring program and the production of reports as required.
  </li>
  <li>
   Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
  </li>
  <li>
   Supervise Administrative Assistants on tasks/Projects as required.
  </li>
  <li>
   Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP&rsquo;s student placement and IELTS operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the stakeholder management to maintain stakeholder satisfaction and integrity of the test.
  </li>
  <li>
   Assist Test Centre Administrator / Manager to build and maintain a good working relationship with stakeholders both internal and external ensuring that all business outcomes are satisfactorily met
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Project Service Enhancement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
  </li>
  <li>
   Assist the Test Centre Administrator / Manager with preparation of management reports.
  </li>
  <li>
   Participate in reviews of IELTS manuals and procedures for test enhancement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Detailed Description
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Support with the following test day tasks
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Exam Preparation
  </li>
  <ul>
   <li>
    Assist IELTS Manager in organising each test.
   </li>
  </ul>
  <li>
   Preparing the Exam venue
  </li>
  <ul>
   <li>
    Ensuring all test materials, Registration folders, desk labels and all other materials required for the test per the test checklist, are organized and ready to be taken to the test venue.
   </li>
   <li>
    Ensuring adequate invigilators for the test by contacting invigilators and planning staff levels for test in advance.
   </li>
   <li>
    Ensuring all invigilators have signed appropriate documents and passed all required training.
   </li>
   <li>
    Responsibility for preparation of the exam room(s)and registration and belongings storage areas in accordance with IELTS requirements including:
   </li>
   <ul>
    <li>
     Sound equipment check
    </li>
    <li>
     Seating
    </li>
    <li>
     Signage
    </li>
    <li>
     Lighting
    </li>
    <li>
     Projectors and Power Point ready
    </li>
    <li>
     Desk labels affixed properly
    </li>
    <li>
     Seating plan drawn up and replicated for invigilation staff
    </li>
    <li>
     Placement of bollards for crowd control.
     <br/>
    </li>
   </ul>
  </ul>
 </ul>
 <strong>
  <strong>
   Detailed Description
   <br/>
   <br/>
  </strong>
 </strong>
 Starting the Exam
 <br/>
 <br/>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Conduct pre-test briefing and job allocation for invigilators
   </li>
   <li>
    Supervising the invigilation team to ensure:
   </li>
   <ul>
    <li>
     Efficient movement of candidates to registration and into the exam room.
    </li>
    <li>
     Precise inventory control of test materials at all times.
    </li>
    <li>
     Invigilator collection of test materials in prescribed manner.
    </li>
    <li>
     Candidates given correct test materials.
    </li>
    <li>
     Registration, impostor detection and checking of belongings managed in accordance with highest test standards.
    </li>
   </ul>
   <li>
    During the Exam
   </li>
   <ul>
    <li>
     Supervise:
    </li>
    <ul>
     <li>
      Reading of invigilation script
     </li>
     <li>
      Distribution test materials
     </li>
     <li>
      Counting and inventory control of all test materials
     </li>
     <li>
      Timing of the test
     </li>
    </ul>
    <li>
     Dealing with queries, test day incidents and any misconduct occurrences and ensuring that IELTS policies and procedures are adhered to.
     <br/>
    </li>
   </ul>
  </ul>
 </ul>
 <strong>
  <strong>
   Detailed Description
  </strong>
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Finishing an Exam
  </li>
  <ul>
   <li>
    Supervising orderly and efficient collection of test materials.
   </li>
   <li>
    Conducting and signing off, final inventory control count of all test materials.
   </li>
   <li>
    Supervising orderly exit of candidates and collection of belongings.
   </li>
   <li>
    Supervising packing and despatching of all test materials as required.
   </li>
   <li>
    Collection and sign off of all staff timesheets
   </li>
  </ul>
  <li>
   Post Exam
  </li>
  <ul>
   <li>
    Organize all aspects of post-test materials handling to appropriate location.
   </li>
   <li>
    Organize secure destruction of test materials.
   </li>
   <li>
    Organize and supervise marking of test materials, including staffing with appropriately qualified examiners and clerical markers.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  <strong>
   <strong>
    Required Experience
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <ul>
  <li>
   Educated to bachelor&rsquo;s degree level or equivalent.
  </li>
  <li>
   Relevant work experience relating to administration and business support activities
  </li>
  <li>
   Fluent in English and Turkish knowledge preferred
  </li>
  <li>
   Strong administrative skills
  </li>
  <li>
   Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
  </li>
  <li>
   Customer focused, with a passion for providing outstanding service.
  </li>
  <li>
   Ability to proactively identify, analyses and solve problems effectively.
  </li>
  <li>
   Sound judgment and the ability to make decisions and act with Integrity, in the best interests of IDP
  </li>
  <li>
   Excellent planning and organizing skills with the ability to manage multiple competing priorities.
  </li>
  <li>
   Sound IT skills &ndash; Microsoft Office suite, CRM systems.
  </li>
 </ul>
</div>


IELTS Admin Assistant

Trend Micro

<div>
 <strong>
  When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
  <br/>
  <br/>
 </strong>
 <strong>
  About Trend Micro
  <br/>
  <br/>
 </strong>
 Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Regional Account Manager (RAM) with
 <strong>
  [Turkey/Istanbul]
 </strong>
 will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services
  </li>
  <li>
   Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service
  </li>
  <li>
   Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities
  </li>
  <li>
   Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams
  </li>
  <li>
   Attain revenues goals per quarter allocation in line with BU goals
  </li>
  <li>
   Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)
  </li>
  <li>
   Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage
  </li>
  <li>
   Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning
  </li>
  <li>
   Communicate relevant information to stakeholders to facilitate decision making
  </li>
  <li>
   Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements
  </li>
  <li>
   Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support
  </li>
  <li>
   Lead and support any client meetings/calls
  </li>
  <li>
   Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.
  </li>
  <li>
   Account Management certification such as SPIN or TAS would be highly regarded.
  </li>
  <li>
   Sales Based Certifications
  </li>
  <li>
   Security Certification
  </li>
  <li>
   Exposure to both End Customer Environments and Channels
  </li>
  <li>
   Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise
  </li>
  <li>
   Proven Account Management experience in commercial sector
  </li>
  <li>
   Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets
  </li>
  <li>
   Must have growth-oriented mindset and experience of working in the collaborative environment
  </li>
  <li>
   Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level
  </li>
  <li>
   Ability to network, create and build strong relationships senior executive relationships
  </li>
  <li>
   Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language
   <br/>
   <br/>
  </li>
 </ul>
 Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
 <br/>
 <br/>
 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
 <br/>
 <br/>
</div>


Regional Account Manager

Trend Micro Inc.

<div><div>When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.</div><div>
ABOUT TREND MICRO</div><div></div><div>
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit <div>www.trendmicro.com</div></div><div></div><div>
POSITION OVERVIEW</div><div></div><div>
The Regional Account Manager (RAM) with [Turkey/Istanbul] will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .</div><div></div><div>
PRIMARY RESPONSIBILITIES</div><ul><li>
Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services</li><li>
Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service</li><li>
Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities</li><li>
Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams</li><li>
Attain revenues goals per quarter allocation in line with BU goals</li><li>
Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)</li><li>
Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage</li><li>
Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning</li><li>
Communicate relevant information to stakeholders to facilitate decision making</li><li>
Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements</li><li>
Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support</li><li>
Lead and support any client meetings/calls</li><li>
Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP</li></ul><div></div><div>
EXPERIENCE</div><ul><li>
Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.</li><li>
Account Management certification such as SPIN or TAS would be highly regarded.</li><li>
Sales Based Certifications</li><li>
Security Certification</li><li>
Exposure to both End Customer Environments and Channels</li><li>
Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise</li><li>
Proven Account Management experience in commercial sector</li><li>
Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets</li><li>
Must have growth-oriented mindset and experience of working in the collaborative environment</li><li>
Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level</li><li>
Ability to network, create and build strong relationships senior executive relationships</li><li>
Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language</li></ul><div></div><div>
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.</div><div></div><div>
#LI-Onsite</div><div>
#LI-NA1</div><div>
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.</div></div>

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