sales manager

commercial manager

maintenance supervisor

store manager

area manager

service operations manager

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س15,000 - ر.س20,000 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

TAWANTECH

<div>AI Service Manager<ul>
<li>Offer AI solutions&rsquo; managed services contracts.
</li><li>Implement AI-driven IT service automation.
</li><li>Integrate AI tools for IT infrastructure management.
</li><li>Provide AI-based IT support services.
</li><li>Monitor and optimize AI-powered service performance and reliability.
</li><li>Ensure compliance, governance, and security in AI service operations.
</li><li>Collaborate with cross-functional teams to align AI services with business goals.
</li><li>Manage vendor relationships and evaluate new AI service technologies.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.
</li><li>5 years&rsquo; experience in AI service management, infrastructure management, support services, and automation.
</li><li>Practical knowledge in:
</li><li><ul><li>Machine Learning (ML)
</li><li>Natural Language Processing (NLP)
</li><li>Deep Learning
</li><li>Robotic Process Automation (RPA)
</li><li>Computer Vision
</li><li>Generative AI (Gen AI)
</li><li>Agentic AI
</li><li>OSINT &amp; GEOINT</li></ul></li></ul></div>

AI Service Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company is excited to announce an opening for a Senior Manager - Operational Readiness. In this strategic leadership role, you will be instrumental in driving the operational readiness efforts for our cutting-edge projects within the entertainment and cultural sectors. You will oversee the development and implementation of operational strategies, ensuring that all facilities and services are fully prepared for successful launch and operation.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Strategic Planning: Develop and refine operational readiness strategies that align with Qiddiya's vision and objectives for new and existing projects.</li>
<li>Cross-Department Collaboration: Work closely with project teams, engineering, and other departments to integrate operational needs into project planning and execution.</li>
<li>Readiness Evaluation: Lead comprehensive assessments of operational readiness, identifying potential risks, issues, and gaps well ahead of project launches.</li>
<li>Training and Development Oversight: Design and implement robust training programs for staff to ensure they meet performance standards and support operational excellence.</li>
<li>Performance Metrics: Establish key performance indicators to evaluate operational efficacy and readiness, presenting insights and recommendations to executive leadership.</li>
<li>Risk Management: Identify and address operational risks proactively through effective risk management strategies and contingency planning.</li>
<li>Focus on Guest Experience: Ensure operational readiness initiatives prioritize enhancing guest experience in alignment with Qiddiya's commitment to exceptional service.</li>
</ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Hospitality Management, or a related field; Master's degree is preferred.</li><li>8+ years of experience in operational management or readiness, especially within the entertainment or large-scale project sectors, with at least 3 years in a leadership role.</li><li>Proven success in developing and executing operational strategies that improve service delivery and operational efficiencies.</li><li>Strong leadership skills with the ability to influence cross-functional teams and drive collaborative initiatives.</li><li>Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.</li><li>Strong communication and presentation skills, adept at engaging with senior management and diverse stakeholders.</li><li>Experience in designing and facilitating training programs targeted at operational staff capabilities.</li><li>Highly organized with the ability to manage multiple projects and priorities effectively.</li><li>Understanding of the cultural and regulatory contexts of Saudi Arabia is advantageous.</li></ul>
Benefits
Comprehensive benefits package</div>

Senior Manager - Operational Readiness

Noon-The Social Learning Platform

<div>
 
 About Noon:
 
 
 
 Shaping the Next Gen School.
 
 
 We&rsquo;re on a mission to radically change the way students learn. We believe in solving hard problems, and we
 
 play to win
 
 &mdash;we measure progress by
 
 revenues, students, and learning gains
 
 . Our approach? Build high-performing teams, giving them the freedom to dream big and execute boldly.
 
 
 
 Today, we&rsquo;re building the next generation of schools in Saudi Arabia.
 
 We believe every student deserves world-class teachers. And to make it happen, we&rsquo;re reimagining everything about education: from cutting-edge tech to peer learning and physical spaces that spark curiosity.
 
 
 Hear about our vision directly from our CEO here.
 
 
 
 Learn more about us:
 
 
 
 <ul>
 <li>
 10+ Years of Impact: Started with a simple idea&mdash;access to the best teachers shouldn&rsquo;t be a luxury, and learning should energize, not drain you.
 </li>
 <li>
 Market Leaders: 14 million students (and counting) use Noon across Middle East, Egypt, and Pakistan to ace high-stakes exams like Qudurat &amp; Tahsili.
 </li>
 <li>
 Now: We&rsquo;re laser-focused on reinventing schools in Saudi Arabia. We&rsquo;re accelerating rapidly, well-funded, and profitable.
 </li>
 <li>
 Office: Full-time, Riyadh-based. We&rsquo;ve got a sweet office near the Boulevard, and we&rsquo;d love to have you in it.
 
 
 </li>
 </ul>
 
 About the role:
 
 
 
 As a
 
 Supply Manager,
 
 you will be responsible for ensuring that Noon has the right educators&mdash;teachers, facilitators, and school leads&mdash;in the right schools, at the right time. This role leads the design and execution of our school staff supply strategy, overseeing the full pipeline from recruitment through onboarding and development. You&rsquo;ll work cross-functionally to match supply with demand, resolve bottlenecks, and contribute to strategic planning as Noon scales. A high-impact, Riyadh-based role at the intersection of
 
 operations, talent, and educational innovation
 
 .
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the full staffing lifecycle across hiring, onboarding, and development
 </li>
 <li>
 Forecast staff demand and ensure supply readiness by school, role, and timeline
 </li>
 <li>
 Build systems to track staffing metrics, performance, and deployment progress
 </li>
 <li>
 Align with Ops, Learning, Admissions, and Product to ensure smooth school launches
 </li>
 <li>
 Surface risks, unblock bottlenecks, and continuously improve staffing processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in HR, staffing, or operations, with exposure to both hiring and L&amp;D
 </li>
 <li>
 Strong planning, coordination, and systems thinking skills
 </li>
 <li>
 Data-driven, organised, and execution-focused
 </li>
 <li>
 Arabic fluency preferred; strong English required
 </li>
 <li>
 Background in education or service delivery in KSA is a plus
 
 
 </li>
 </ul>
 
 Why work at Noon?
 
 
 
 <ul>
 <li>
 Solving the Biggest Problem in Education: We&rsquo;re addressing the most important and challenging issue in the sector&mdash;scaling star teachers and making learning fun.
 </li>
 <li>
 Innovation at a Global Scale: Noon leads in edtech innovation; we are not a copycat. We pioneer new ways to deliver world-class education.
 </li>
 <li>
 Solid Financial Footing: We have turned profitable and we&rsquo;re well-funded.
 </li>
 <li>
 International Exposure: Join a dynamic, internationally diverse team that encourages personal development.
 </li>
 <li>
 Mission &amp; Values Driven: We aim to provide equitable access to world-class education.
 
 
 </li>
 </ul>
 Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
</div>

Staffing Operations/Supply Manager

DXC Technology

<div>Job Description:<ul><li><div>
Responsibilities:<div><div><div><ul><li>Define, negotiate, and document SLAs, OLAs, and underpinning contracts with internal and external service providers.</li><li>Monitor service performance against agreed SLAs and KPIs, ensuring timely reporting and escalation of breaches.</li><li>Conduct regular service reviews with internal teams and external vendors to ensure accountability and continuous service improvement.</li><li>Analyze service delivery trends and performance data to identify improvement opportunities.</li><li>Lead initiatives to improve service reliability, responsiveness, and user satisfaction.</li><li>Ensure alignment between business expectations and IT service delivery capabilities.</li><li>Maintain a catalog of active services and regularly review the service portfolio for accuracy and relevance.</li><li>Facilitate service reporting, dashboard creation, and communication to stakeholders and senior management.</li><li>Contribute to the development and enforcement of ITIL-aligned service management processes.</li><li>Support incident, problem, and change management functions by providing service-level insights and governance.</li><li>Continuously monitor and troubleshoot infrastructure services, ensuring optimal performance.</li><li>Follow established best practices and standards in infrastructure service delivery.</li></ul></div></div></div></div></li><li><div>
Mandatory Skills Description:<div><div><div><ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a Service Level Manager role</li><li>Strong understanding of ITIL practices; ITIL v4 Foundation certification required.</li><li>Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Helix, Cherwell).</li><li>Excellent analytical, negotiation, and stakeholder management skills.</li><li>Strong presentation and reporting skills; ability to clearly communicate service performance to both technical and business audiences.</li><li>Proven ability to manage service performance in complex environments involving multiple vendors and cross-functional teams.</li></ul></div></div></div></div></li><li><div>
Nice-to-Have Skills Description:<div><div><div><div> 
<ul><li>ITIL Intermediate or Expert-level certifications (e.g., Service Level Management, Continual Service Improvement).</li></ul></div></div></div></div></div></li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Service Level Manager

Unipart

<div>Security Operations Manager
Riyadh, KSA
Competitive salary and benefits package 
About the Job
Unipart is proud to support Saudi Arabia&rsquo;s Vision for 2030, supporting growth and providing opportunities for development and improvement. We would like you to join us as a Security Operations Manager at the Unipart site in SILZ, KSA, reporting directly to the Country Director and forming part of the Group Security Management Team. 
As Security Operations Manager you&rsquo;ll ensure a safe and secure environment for Unipart, its customers, and employees by effectively implementing Unipart's security framework and standards. This involves managing the Unipart site in KSA, proactively reducing risk, and overseeing third-party guarding services to ensure robust protection and adherence to contractual requirements. 
As part of your key responsibilities you&rsquo;ll:
Risk Management &amp; Incident Response:<ul><li><ul><li>
Assess and identify security risks, developing and implementing corrective action plans to reduce losses from security incidents and claims</li><li>
Conduct effective and timely incident investigations in accordance with Security and HR guidelines</li><li>
Serve as a direct escalation point for security support, including out-of-hours incidents, and be prepared to respond, manage, and escalate incidents</li></ul></li></ul>
Customer &amp; Stakeholder Engagement:<ul><li><ul><li>
Drive positive customer feedback, ensuring security services are seen as a critical business enabler and differentiator</li><li>
Manage customer complaints and advise on security issues and measures</li><li>
Develop and maintain strong collaborative relationships with internal stakeholders (site management, operations, HR, Legal, Facilities Management, Health &amp; Safety, Data Protection) and external partners (law enforcement, legal/regulatory bodies, third-party guarding providers)</li></ul></li></ul>
Operational Excellence &amp; Compliance:<ul><li><ul><li>
Develop and maintain in-depth site security profiles, including mapping security design and installations and emergency contact lists</li><li>
Conduct regular site assessments to identify areas for improvement and cost optimisation, driving innovation and contributing to projects and mobilisations</li><li>
Ensure all security operational control processes and procedures are correctly documented and implemented (e.g., Assignment Instructions, SOPs)</li><li>
Implement and oversee site Security Risk Classification assessments and Security Audit programs</li><li>
Ensure strict compliance with customer contractual requirements and all legislative/regulatory requirements</li></ul></li></ul>
Manned Guarding &amp; Vendor Management:<ul><li><ul><li>
Provide direct operational responsibility for managing manned guarding services, ensuring sites are robustly protected and 100% correctly resourced</li><li>
Manage day-to-day operational and administration support to external guarding providers</li><li>
Collaborate with vendors on SLAs to improve security operational deliverables</li></ul></li></ul>
Training &amp; Development:<ul><li><ul><li>
Assist in the development of security documentation, SOPs, and Assignment Instructions</li><li>
Support and deliver relevant security awareness and training programs for all manned guards and internal stakeholders</li><li>
Ensure continuous development of team members (if applicable)</li></ul></li></ul>
Performance Monitoring &amp; Reporting:<ul><li><ul><li>
Produce high-quality, succinct progress reports on security risk and incident management</li><li>
Provide monthly metrics to management on security incidents and impacting events</li><li>
Develop and manage agreed manned guarding KPIs</li></ul></li></ul>
Asset &amp; Reputation Safeguarding:<ul><li><ul><li>
Ensure all physical and technological security solutions are adequate and fully functioning</li><li>
Safeguard Unipart&rsquo;s business reputation by maintaining adequate security measures and standards</li><li>
Ensure operational sites are correctly risk-assessed and compliant with security auditing standards, compiling corrective action reports for non-compliant sites</li></ul></li></ul> 
About You 
We&rsquo;d love you to have the following skills and experience, but please apply if you think you&rsquo;d be able to perform well in either of these roles!
Essential:<ul><li>
Minimum of 5+ years of demonstrable experience in security risk management</li><li>
Strong, effective communication skills (written and verbal) with critical thinking and sound judgment to convey information clearly and justify conclusions</li><li>
Excellent organisational skills, strong prioritisation, and the ability to multitask effectively in a fast-paced, collaborative, and independent environment</li><li>
Proven ability to perform well under pressure and prioritise workload to meet tight deadlines</li><li>
Experience and expertise in dealing with senior stakeholders and their concerns</li><li>
Demonstrable experience in conducting in-depth investigations, including identifying and investigating unexplained stock losses through data analysis</li><li>
High level of PC literacy, particularly with Microsoft Office and Google applications</li><li>
Experience in the application and management of physical/technical security systems to ensure proportionate and cost-effective control measures</li><li>
Proven experience in closely delivering effective manned guarding services</li><li>
Good numerical and literacy skills</li><li>
Proven experience of effectively managing teams and individuals in complex security and risk management environments</li><li>
Ability to effectively investigate breaches of policy that may lead to disciplinary action, including conducting in-depth management/personnel investigations</li><li>
Excellent presentation skills</li><li>
A &quot;Can-Do&quot; attitude with a &quot;growth&quot; mindset and a flexible approach to work</li></ul>
Desirable:<ul><li>
Preferable minimum 5+ years of experience within Supply Chain Logistics Security</li><li>
Strong knowledge of loss prevention strategies, risk management, and security protocols</li><li>
Experience working with industry groups such as TAPA, RHA, AEO, C-TPAT, or Aviation Security (CAA)</li><li>
Formal certification from professional security bodies (e.g., PSP, CPP, CFI, CSMP)</li></ul></div>

Security Operations Manager

<div>Qiddiya Investment Company is on the lookout for a dynamic Senior Manager - Operational Readiness to join our innovative team. This pivotal role involves spearheading operational readiness initiatives for various transformative projects aimed at redefining the entertainment and cultural landscape in the region. You will be at the forefront of ensuring that all operational components are meticulously prepared for project launches, delivering exceptional guest experiences.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Lead the strategic planning and execution of operational readiness across multiple projects, ensuring alignment with overall business objectives.</li>
<li>Collaborate with cross-functional teams to integrate operational requirements into project lifecycles, facilitating seamless launches.</li>
<li>Conduct thorough readiness assessments to identify risks and gaps, developing strategies to mitigate these before project initiation.</li>
<li>Oversee the design and implementation of training programs aimed at equipping staff with the necessary skills for operational excellence.</li>
<li>Establish and monitor key performance indicators related to operational readiness and performance, providing insights to senior management.</li>
<li>Proactively identify and manage operational risks, driving effective solutions and contingency plans.</li>
<li>Champion a guest-centric approach in all operational readiness activities to enhance the overall visitor experience.</li>
</ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field; MBA is preferred.</li><li>8+ years of experience in operational management or related fields, with a strong emphasis on readiness and execution, particularly within the entertainment sector.</li><li>Demonstrated leadership experience in managing complex projects and guiding cross-functional teams towards achieving operational goals.</li><li>Strong analytical skills with a track record of data-driven decision making to improve operations.</li><li>Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.</li><li>Experience in developing and facilitating effective training and readiness programs for employees.</li><li>Highly organized with exceptional project management capabilities and adept at juggling multiple priorities.</li><li>Familiarity with the Saudi Arabian market and culture is a plus.</li></ul>
Benefits
Comprehensive benefits package</div>

Explore 2169+ Service operations manager in Riyadh this September. Find roles across top companies and apply now to boost your career.

2169 service operations manager jobs IN Riyadh

Customer Service Operations Manager - Contact Center - Saudi National

AI Service Manager

Senior Manager - Operational Readiness

Staffing Operations/Supply Manager

Service Level Manager

Security Operations Manager

Senior Manager - Operational Readiness