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customer relations specialist Jobs in Muscat Oman

customer relations specialist

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guest service center agent Jobs in Muscat Oman

guest service center agent

service representative cooling

Schneider Electric

<div>Job Description:
<div>
We are looking for Service Representative to be responsible for the installation, maintenance, and repair of HVAC systems specifically designed for data center environments. The ideal candidate will have a strong technical background, experience with data center HVAC systems, and a commitment to maintaining high standards of reliability and efficiency.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Pre-site, startup, repair, preventive maintenance, and field modification of equipment</li><li>
Problem solving with customers, electricians, sales partners, technical support, District Service</li><li>
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets</li><li>
Manager and/or Regional Service Director to resolve complex escalated issues</li><li>
Continuous learning and training on various products both in the field and in the classroom</li><li>
Conduct routine inspections and preventive maintenance to ensure optimal performance of HVAC systems.</li><li>
Diagnose and troubleshoot HVAC system issues and perform necessary repairs to minimize downtime.</li><li>
Monitor and adjust HVAC systems to maintain proper temperature and humidity levels within data centers.</li><li>
Ensure compliance with all safety, regulatory, and industry standards.</li><li>
Maintain accurate records of work performed, parts used, and system performance metrics.</li><li>
Provide excellent customer service and communicate effectively with clients and team members.</li><li>
Collaborate with other departments to ensure seamless operation and maintenance of data center facilities.</li><li>
Travel throughout the cluster for local customer support or even countrywide travel</li><li>
Assist the Field Project Manager on larger system startups</li><li>
Act on behalf of the District Service Manager to resolve operational issues as required</li></ul>
Qualifications:
<div>
Qualifications:</div><ul><li>
Bachelor&rsquo;s Degree or similar experience in HVAC, electronic or electrical discipline or military training equivalence</li><li>
2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment</li><li>
2+ years in Field Services or equivalent industry experience.</li><li>
EPA Universal Certification</li><li>
Strong knowledge of data center HVAC systems, components, and operations.</li><li>
Safe driving and vehicle operations skills</li><li>
Skilled at utilizing test and diagnostic equipment</li><li>
Experience reading and interpreting schematics, drawings, and theory of operation manuals</li><li>
Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.</li><li>
Movement of service equipment weighing up to 50 pounds</li><li>
Excellent problem-solving and troubleshooting skills.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team.</li></ul>
About Our Company:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Service Representative-Cooling

Nalco Water, An Ecolab Company

<div>
 Want to build a brighter, bolder future and cultivate your career?
 
 Join Ecolab&rsquo;s team and help create a world in which we all thrive.
 
 
 
 Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food &amp; beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.
 
 
 Ecolab is seeking a
 
 Lead Field Service Representative
 
 where your technical expertise and customer-first mindset will help shape a more sustainable future. You&rsquo;ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You&rsquo;ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Deliver expert service and support for water treatment and filtration systems
 </li>
 <li>
 Monitor chemical usage and system performance to ensure optimal operation
 </li>
 <li>
 Troubleshoot and resolve equipment and treatment issues with a focus on cost-effective solutions
 </li>
 <li>
 Conduct preventive maintenance and repairs to maximize equipment uptime
 </li>
 <li>
 Maintain accurate service documentation and communicate clearly with customers
 </li>
 <li>
 Collaborate with internal teams to continuously improve service delivery
 
 
 </li>
 </ul>
 
 Position Details
 
 
 
 <ul>
 <li>
 This position will be based in (CITY, STATE)
 </li>
 <li>
 The territory for this position covers a (XX) mile radius
 </li>
 <li>
 Targeted accounts are within the (specific division) industries
 </li>
 <li>
 Up to (XX)% overnight travel
 
 
 </li>
 </ul>
 
 What&rsquo;s Unique About This Role
 
 
 
 <ul>
 <li>
 You&rsquo;ll operate independently in a dynamic field environment, supported by a team that values your expertise
 </li>
 <li>
 You&rsquo;ll work with cutting-edge technologies and industry-leading training to stay ahead
 </li>
 <li>
 You&rsquo;ll help customers meet sustainability goals while protecting their critical assets
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Position requires a current and valid Driver&rsquo;s License with no restrictions
 </li>
 <li>
 Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments
 </li>
 <li>
 No immigration sponsorship available
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 <ul>
 <li>
 Position requires working in confined spaces and extreme conditions (hot, cold, damp, dusty)
 </li>
 <li>
 Position requires lifting, kneeling, crouching, reaching, and standing for extended periods
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in chemistry, mechanical systems, or related field
 </li>
 <li>
 Hands-on plumbing experience and familiarity with industrial equipment
 </li>
 <li>
 Experience with boilers, cooling towers, and wastewater treatment systems
 </li>
 <li>
 Knowledge of mechanical, electrical, and pumping systems
 </li>
 <li>
 Proficiency with Microsoft Office Suite
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
 </li>
 <li>
 The opportunity to take on some of the world&rsquo;s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
 </li>
 <li>
 The ability to make an impact and shape your career with a company that is passionate about growth.
 </li>
 <li>
 The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
 
 
 </li>
 </ul>
 
 About Ecolab
 
 
 
 At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Lead Field Service Rep - Water

Al Hathaifa Business Solution

Job SummaryThe Chiller Technician is responsible for installing, maintaining, troubleshooting, and repairing chiller systems and associated HVAC equipment. This role ensures optimal performance, energy efficiency, and reliability of cooling systems in commercial, industrial, or residential facilities. The technician will follow safety standards, manufacturer guidelines, and company procedures to deliver high-quality service.Key Responsibilities<ul><li>Perform routine maintenance, inspections, and diagnostics on chiller systems (air-cooled, water-cooled, centrifugal, screw, and absorption chillers).</li><li>Troubleshoot and repair mechanical, electrical, and control issues related to chiller equipment.</li><li>Monitor system performance and make necessary adjustments to improve efficiency and reliability.</li><li>Install and commission new chiller units, including piping, wiring, controls, and related components.</li><li>Conduct preventive maintenance activities such as cleaning coils, checking refrigerant levels, testing water quality, and verifying sensor accuracy.</li><li>Read and interpret technical manuals, wiring diagrams, blueprints, and schematics.</li><li>Document service activities, findings, parts used, and recommendations for future repair.</li><li>Ensure compliance with safety standards, environmental regulations, and refrigerant-handling requirements.</li><li>Respond to emergency breakdowns and provide on-call support when required.</li><li>Coordinate with supervisors, contractors, and facility managers to complete work efficiently.</li></ul>Qualifications<ul><li>High school diploma or technical/vocational certificate in HVAC, refrigeration, or related field.</li><li>Minimum 4- 5 years of experience servicing chiller or HVAC equipment (experience level can be adjusted).</li><li>Knowledge of refrigeration cycles, electrical systems, and mechanical components.</li><li>Ability to diagnose issues using tools such as multimeters, pressure gauges, and control analyzers.</li><li>EPA refrigeration certification (or equivalent local certification).</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Good communication and customer-service skills.</li></ul>Job Type: Full-time

Chiller Technician

National Paints LLC

About the companyWe are a multinational company among the leading paint manufacturers in the world. We are searching for an energetic and self-motivated candidate for our customer service department (only Omani Nationals), with at least 3 years&rsquo; experience in the field of sales or customer service.Customer Service Representative Job Responsibilities:&middot; Serves walk-in customers by providing product information.&middot; Immediately respond to customers&rsquo; inquiries through calls or social media.&middot; Resolving product and service problems. In case he/she cannot resolve the problem to escalate it and collaborate with the technical team by clarifying the customer&rsquo;s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.&middot; Create sales orders in the MIS.&middot; Attracts potential customers by answering product questions and suggesting alternative more suitable products and services.&middot; Collect the required documents from salesmen or customers to open new customer accounts.&middot; Maintains customer records by updating account information.&middot; Maintains financial accounts by processing customer adjustments in case of sales returns etc.&middot; Recommends potential products or services to management by collecting customer information and analyzing customer needs.&middot; Prepares reports (e.g. monthly sales, sales per category, complaints report, etc.) by collecting and analyzing customer information.&middot; Contributes to team effort by accomplishing related results as needed.&middot; Take the extra mile to engage customersRequirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Strong phone contact handling skills and active listening</li><li>Have strong technical acumen and be willing and capable to learn about paints</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Strong problem-solving skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school diploma</li><li>Very good knowledge of ERP software and MS Office</li><li>Excellent level of speaking and writing English language</li></ul>Education, Experience, and Licensing Requirements:<ul><li>University/college degree</li><li>Familiarity with office &amp; ERP software and phone systems</li><li>Previous experience 3 years, especially in the particular industry, is preferred</li></ul>Place &amp; Working HoursRusayl Industrial Area7am &ndash; 4pm WeekdaysCompensation &amp; BenefitsSalary as per market standards and according to experiencePrivate Health InsuranceCommission schemeOther benefits as per company policy.Job Type: Contract Contract length: 12 monthsApplication Deadline: 30/04/2024

Customer Service Representative Omani Nationals

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; High School Diploma
 
 
 &bull; Previous experience in Front Office
 
 
 &bull; Familiar with local information such as transportation, attractions and airport information
 
 
 &bull; Good communication skills
 
 
 &bull; Good level of English both verbal and written
 
 
 
</div>

Bell Captain

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Senior Guest Service Centre Manager

Guest Service Centre Manager

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