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front office supervisor | waldorf astoria dubai palm jumeirah Jobs in Dubai

guest relations supervisor

shift supervisor

Amaya Restaurant Dubai

JOB PURPOSEResponsible for assisting with the overall supervision of the floor operations to achieve optimal departmental profitability, quality service and standards, and guest satisfactionJOB DESCRIPTION1. Assist the Supervisor and/or Manager in supervising daily operations throughout the allocated shift2. Assist the Supervisor and/or Manager in achieving revenue goals by briefing and training team members with all the standards of service3. Suggest work schedules based on business demands and manning guidelines4. Conduct pre-shift briefings with the team and review all information pertinent to set-up and service in the absence of Supervisor and/or Manager5. Ensure that opening and closing checklist are completed and filed on a daily basis6. Ensure stations and side work are completed by the team, communicate additions or changes to assignments as they arise throughout the shift, identify situations which compromise the department&rsquo;s standards7. Ensure and follow up that guests&rsquo; orders are prepared in a timely manner, orders are checked for accuracy, serve as a liaison between the back-of-house and front-of-house8. Ensure that all orders are prepared and served according to established standards and presentation9. Inspect table set-ups, checks for cleanliness and arrangement as per departmental standards, rectify deficiencies with respective personnel10. Inform Supervisor with the inventory and ensure that all materials and equipment are accurately requested11. Establish performance and development goals for team members; provider mentoring, coaching and regular feedback to help manage conflict and improve performance12. Ensure to maintain highest guest satisfaction and carry it down through team members13. Demonstrate in-depth knowledge of all menu items in order to be able to describe and recommend products to guests14. Demonstrate in-depth knowledge of handling POS system15. Maintain knowledge of policies and procedures and follow health and safety practices at all times16. Carry out additional tasks as instructed by the ManagementJOB SPECIFICATION1. With 3-4 years of relevant experience in Hospitality or F&amp;B field2. Good working knowledge in restaurant management software and POS system3. Strong management skills, organizational skills, and analytical skills4. Pleasant and professional personality, excellent communication skillsJob Types: Full-time, PermanentPay: AED4,500.00 - AED6,000.00 per month

Senior Waiter

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
As a Supervisor, you&rsquo;ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence &amp; performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>UAE National with Family Book</li><li>Experience communicating results to senior leadership, or experience in Excel</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in Business English skills, both verbal and written</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Inventory Control and Quality Assurance Supervisor - UAE National

Brix Cafe

Job Type: Full-timeJob Summary: We are looking for a motivated and responsible Restaurant Supervisor to oversee daily restaurant operations and ensure excellent customer service. The ideal candidate will supervise staff, maintain service standards, and support smooth restaurant operations. This position is part of the Emiratization program and is open to UAE Nationals only.Key Responsibilities:<ul><li>Supervise restaurant staff including waiters, hosts, and cashiers</li><li>Ensure excellent customer service and handle guest complaints professionally</li><li>Monitor food quality, presentation, and service standards</li><li>Manage staff schedules, shifts, and attendance</li><li>Ensure cleanliness, hygiene, and safety standards are maintained</li><li>Assist with daily sales reports, billing, and cash handling</li><li>Train and guide new team members</li><li>Coordinate with kitchen staff to ensure timely service</li><li>Monitor inventory and report shortages to management</li></ul>Requirements:<ul><li>UAE National (Emiratization requirement)</li><li>High School Diploma or Bachelor&rsquo;s Degree in Hospitality Management or related field</li><li>2&ndash;4 years of experience in restaurants or hospitality industry preferred</li><li>Strong leadership and communication skills</li><li>Ability to work in shifts, weekends, and holidays</li><li>Good customer service and problem-solving skills</li></ul>Benefits:<ul><li>Competitive salary</li><li>Career development opportunities</li><li>Health insurance (as per company policy)</li><li>Paid annual leave</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you hold a valid UAE Family Book?</li></ul>

Restaurant Supervisor - UAE National

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
Supervise all activities related to the assigned areas on shift to ensure that the team is providing the best services and optimum quality to the customer airlines, in line with dnata's standards.
In this role you will:
<ul><li>Deploy
 
<ul><li>Plan the distribution and allocation of resources to ensure that the area's concerned processes and activities are completed within the time required for operations on shift.
</li></ul></li><li>Lead
 
<ul><li>Ensure safety of staff and guide them to work safely by providing support, direction, whilst being a role model for the desired safety behaviours and leading with safety.
</li><li>Organize and supervise the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards.
</li><li>Lead team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated.
</li><li>Lead shift briefing of the team, at the start of shift, for the responsibilities on the day of operations, that staff are aware of what is expected of them in line with the SLAs.
</li><li>Provide performance feedback from the day of operations, of staff on shift to their respective line managers.
</li><li>Ensure that all equipment and devices allocated to the team are used and cared for appropriately.
</li></ul></li><li>Execute
 
<ul><li>Conduct safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to.
</li><li>Intervene and take immediate action when there is risk exposure, role model safe behaviours and follow up on corrective actions.
</li><li>Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Ensure implementation of work instructions on the day of operations and compliance to established standard operating procedures.
</li><li>Ensure that staff grooming is aligned to dnata standards and requirements.
</li><li>Escalate issues to the Officers on shift to ensure that the proper corrective measures are followed up on.
</li><li>Assist in manual handling activities when required.
</li><li>Ensure smooth running and serviceability of the relevant support systems and/or equipment, and take necessary steps in case of failure or breakdown.
</li><li>Maintain appropriate records and documentation for the shift in the assigned area.
</li></ul></li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>High School Certificate along with 4-6 years of experience in business administration / aviation / ground handling / customer service
</li><li>Diploma Holder in business administration / aviation / ground handling / customer service along with 2-4 years of experience in business administration / aviation / ground handling / customer service
</li><li>Basic understanding of the flight operations terminology.
</li><li>Proficient understanding of Local / International, aviation safety and security requirements.
</li><li>Proficient IT and Computer Literacy
</li><li>Supervisory Skills / People management / Conflict resolution skills.
</li><li>Proficient Safety Awareness Skills
</li><li>Proficient Planning and Organizing Skills
</li><li>Proficient Communication Skills
</li><li>UAE driving license Category 3
</li></ul>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5><div>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div></div>

Team Leader

Emirates Flight Catering

<div>
 
 Job Purpose:
 
 
 
 
 
 Manage the teams on a shift within the function to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.
 
 
 
 
 
 Key Result Areas:
 
 
 
 
 
 1- Comply with and ensure all relevant standards and regulatory requirements are met. Promptly carry out the required due diligence of incidents and escalate to management.
 
 
 
 
 
 2- Lead the section in achieving the business unit's key performance indicators while complying with all aspects of safety, security and on time performance.
 
 
 
 
 
 3- Proactively manage available resources to ensure the operational requirements are met. Demonstrate ability to work, mentor, lead the team to ensure optimal service delivery on a day-to-day basis. Contributes to fulfilling compliance &amp; adherence to customer SLA.
 
 
 
 
 
 4- Ensures operational continuity during disruptions or potential disruptions and communicate to the Operation Controls Centre. Provide support in testing the effectiveness of the Business Continuity Management Systems.
 
 
 
 
 
 5- Execute all operational or service level requirements through collaboration with all the relevant internal and external stakeholders and airline customers. Escalate to Management and communicate to teams on any developments in the respective areas.
 
 
 
 
 
 6- Execute best practices and LEAN initiatives. Identify further areas for process optimisation and communicate and recommend to management on any new initiatives related to opportunities/new technologies.
 
 
 
 
 
 7- Manage the team&rsquo;s performance on an ongoing basis to ensure high potential and low performance are appropriately addressed. Communicate with management to address any recurring personnel challenges.
 
 
 
 
 
 8- Lead by example and demonstrate the right sets of behaviors in line with the Company values. Coach and mentor the teams in specific areas of service delivery to achieve operational excellence.
 
 
 
 
 
 9- Monitor the daily resource allocation and escalate any significant variances to Management and Business Support. Ensure briefings and shift handovers are communicated to all relevant stakeholders.
 
 
 
 
 
 10- Lead the teams on a shift within the function to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.
 
 
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 Bachelor&rsquo;s degree or equivalent qualification.
 
 
 
 
 
 
 
 
 
 
 Experience &amp; Knowledge:
 
 
 
 
 
 Minimum 6 years&rsquo; experience leading shifts in a large-scale operational activity in a logistics, catering and or airside environment.
 
 
 
 
 
 Experience leading a number of operations efficiency initiatives and service improvements.
 
 
 
 
 
 
 
 
 
 
 Skills:
 
 
 
 
 
 Ability to communicate effectively with all organisational levels.
 
 
 
 
 
 Problem solving capabilities.
 
 
 
 
 
 Ability to develop highly effective working relationships with internal and external networks.
 
 
 
 
 
 Ability to effectively and creatively challenge people, situations and current thinking.
 
</div>

Assistant Operations Manager - Emirati Talent

City Seasons Towers Hotels

Housekeeping and Engineering CoordinatorProvide clerical/secretarial and administrative support for the housekeeping department and Engineering Department including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.Key Responsibilities<ul><li>Housekeeping standards are strictly monitored and followed.</li><li>All administrative and operational housekeeping and Engineering tasks are managed efficiently.</li><li>Meet with Housekeeping supervisor/Engineering supervisor to review business status and follow up actions.</li><li>Access all functions of computer system in accordance with departmental specifications.</li><li>Set up work station with necessary supplies, maintain cleanliness throughout shift.</li><li>Legibly complete requisition for additional supplies/materials and submit to manager.</li><li>Maintain updated resource materials on all vendors and information to accommodate guest inquiries.</li><li>Review designated in-house guest list and be familiar with guests&rsquo; names and room locations.</li><li>Print designated reports and distribute accordingly.</li><li>Update room status report in accordance with departmental procedures.</li><li>Contact floor supervisor to resolve floor discrepant rooms.</li><li>Monitor and track status of out of order rooms; update accordingly.</li><li>Document pertinent information in departmental log book.</li><li>Maintain security and accurate record of all guest room keys issued to Housekeeping staff.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Housekeeping Coordinator

Yoola Security and Cleaning Services LLC.

<ul><li>Team Leadership &amp; Scheduling: Supervising security guards, conducting briefings, creating shift rosters, and ensuring complete coverage.</li><li>Access Control &amp; Visitor Management: Monitoring entry/exit points, controlling contractor/visitor access, and conducting vehicle checks.</li><li>Surveillance &amp; Patrols: Monitoring CCTV and IP systems, conducting regular patrols, and identifying vulnerabilities.</li><li>Incident Handling &amp; Reporting: Responding to emergencies (fire, medical, breaches), reporting to management, and liaising with local police or civil defense.</li><li>Compliance &amp; Safety: Enforcing company security policies and maintaining compliance with UAE legal standards.</li><li>Equipment Maintenance: Ensuring all security equipment (radios, scanners, CCTV) is functional.</li></ul>Job Type: Full-timeLicense/Certification:<ul><li>Security Supervisor license (Required)</li></ul>

Security Supervisor

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