customer service representative Jobs in Karachi

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sr customer service officer

Avery Dennison

<p></p><div><ul><div>Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
ABOUT YOUR ROLE</b></p><p><b>
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.</b><br>
</p><p><b>YOUR RESPONSIBILITIES WILL INCLUDE:</b></p><ul><li><div><b>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</b></div></li><li><div><b>
To timely respond to customer enquiries and requests via all modes of communication.</b></div></li><li><div><b>
To handle customer complaints according to the Company procedures and service standard.</b></div></li><li><div><b>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</b></div></li><li><div><b>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</b></div></li><li><div><b>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</b></div></li><li><div><b>
To check the customer order information.</b></div></li><li><div><b>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</b></div></li><li><div><b>
To Coordinate with GPD for the new item setup.</b></div></li><li><div><b>
To Coordinate with finance for new customer account setup along with form and necessary documents.</b></div></li><li><div><b>
To check the data and release in the system as per customer order forms.</b></div></li><li><div><b>
To coordinate with the customers in case of data issues like non availability or incorrect.</b></div></li><li><div><b>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</b></div></li><li><div><b>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</b></div></li><li><div><b>
To share the daily dispatch details with the customers.</b></div></li><li><div><b>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</b></div></li><li><div><b>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</b></div></li><li><div><b>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</b></div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li><div><b>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</b></div></li><li><div><b>
Active Listening and Communication skills</b></div></li><li><div><b>
Empathy and Patience</b></div></li><li><div><b>
Responsiveness</b></div></li><li><div><b>
Emotional Intelligence</b></div></li><li><div><b>
Integrity</b></div></li><li><div><b>
Analytical skills</b></div></li><li><div><b>
Grip on Google tools</b></div></li><li><div><b>
Decision Making skills</b></div></li><li><div><b>
Time Management</b></div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div></div></div></div></div></div><p></p>

Sr. Customer Service Officer

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  ABOUT YOUR ROLE
  <br/>
  <br/>
 </strong>
 <strong>
  To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
  <br/>
  <br/>
 </strong>
 <strong>
  YOUR RESPONSIBILITIES WILL INCLUDE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
  </li>
  <li>
   To timely respond to customer enquiries and requests via all modes of communication.
  </li>
  <li>
   To handle customer complaints according to the Company procedures and service standard.
  </li>
  <li>
   To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
  </li>
  <li>
   To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
  </li>
  <li>
   To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
  </li>
  <li>
   To check the customer order information.
  </li>
  <li>
   To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
  </li>
  <li>
   To Coordinate with GPD for the new item setup.
  </li>
  <li>
   To Coordinate with finance for new customer account setup along with form and necessary documents.
  </li>
  <li>
   To check the data and release in the system as per customer order forms.
  </li>
  <li>
   To coordinate with the customers in case of data issues like non availability or incorrect.
  </li>
  <li>
   To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
  </li>
  <li>
   To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
  </li>
  <li>
   To share the daily dispatch details with the customers.
  </li>
  <li>
   To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
  </li>
  <li>
   Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
  </li>
  <li>
   Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
  </li>
  <li>
   Active Listening and Communication skills
  </li>
  <li>
   Empathy and Patience
  </li>
  <li>
   Responsiveness
  </li>
  <li>
   Emotional Intelligence
  </li>
  <li>
   Integrity
  </li>
  <li>
   Analytical skills
  </li>
  <li>
   Grip on Google tools
  </li>
  <li>
   Decision Making skills
  </li>
  <li>
   Time Management
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
</div>


Vista Travel Consultancy Ltd

<p>## Job Title: Ticketing Officer</p><p>## Job Summary:</p><p>We're looking for a skilled Ticketing Officer to join our team. As a Ticketing Officer, you'll be responsible for managing ticket bookings, handling customer inquiries, and ensuring seamless travel arrangements. If you're passionate about delivering exceptional customer service and have experience in ticketing, we'd love to hear from you.</p><p>## Key Responsibilities:</p><p>1. Manage ticket bookings and reservations.</p><p>2. Provide excellent customer service and respond to inquiries.</p><p>3. Ensure accurate and timely processing of ticket transactions.</p><p>4. Collaborate with team members to achieve sales targets.</p><p>5. Stay up-to-date with industry developments and travel regulations.</p><p>## Requirements:</p><p>1. GDS Certificate (mandatory)</p><p>2. Excellent communication and customer service skills</p><p>3. Ability to work in a fast-paced environment</p><p>4. Attention to detail and accuracy</p><p>## What We Offer:</p><p>1. Competitive salary (PKR 30,000/-)</p><p>2. Opportunity to work with a dynamic team</p><p>3. Professional growth and development</p><p>## How to Apply:</p><p>If you're a motivated and customer-focused individual with a passion for ticketing, please submit your application. We can't wait to hear from you!</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 per month</p><p>Education:</p><ul><li>Intermediate (Preferred)</li></ul><p>Experience:</p><ul><li>Ticketing: 3 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>GDS CERTIFICATE (Required)</li></ul><p>Work Location: In person</p>

GDS TICKETING OFFICER

Renexus Resources

<p>Your Next Opportunity: Customer Relations Officer</p><p>Are you a highly motivated and confident communicator with a passion for helping people? Renexus Resource Group is seeking a dedicated <b>Customer Relations Officer</b> to join our team in Gulshan-e-Iqbal, Karachi. This is an excellent opportunity for a professional ready to build a long-term career in a supportive, growth-oriented environment.</p><p>About the Role</p><p>As a Customer Relations Officer, you will be on the front lines, acting as the key point of contact for our international clients. Your primary focus will be on addressing inquiries, resolving issues, and ensuring every customer's experience is seamless and positive.</p><p>Key Responsibilities</p><ul><li><b>Client Communication:</b> Handle customer queries professionally and efficiently via phone, email, and live chat.</li><li><b>Problem Resolution:</b> Provide accurate, clear, and timely solutions, collaborating with internal teams to resolve any concerns.</li><li><b>Quality Assurance:</b> Maintain detailed records in line with service quality standards and actively contribute to process improvements.</li></ul><p>What We're Looking For</p><ul><li><b>Communication:</b> Strong verbal and written English skills are a must.</li><li><b>Technical Skills:</b> You are comfortable with basic computer operations and proficient in MS Office or equivalent tools.</li><li><b>Experience:</b> Prior customer service experience is a plus, but not required. We offer comprehensive, paid training to set you up for success.</li><li><b>Mindset:</b> You are professional, adaptable, and eager to learn in a fast-paced environment.</li></ul><p>Compensation &amp; Benefits</p><ul><li><b>Competitive Salary:</b> A base salary of <b>PKR 30,000 &ndash; 50,000</b> per month.</li><li><b>Lucrative Incentives:</b> Unlock additional earning potential with performance bonuses that can push your monthly earnings beyond PKR 50,000.</li><li><b>Professional Growth:</b> Benefit from comprehensive training and clear advancement opportunities within the organization.</li></ul><p>Position Details</p><ul><li><b>Job Type:</b> Full-Time, On-site</li><li><b>Location:</b> Gulshan-e-Iqbal, Block 9, Karachi</li><li><b>Shifts:</b></li><li><b>Day:</b> 1:00 PM &ndash; 9:00 PM</li><li><b>Night:</b> 6:00 PM &ndash; 3:00 AM</li></ul><p>If you are ready to represent a trusted global brand and deliver world-class customer service, we invite you to apply.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

International Customer Service Representative

Shahenshah Accountants & Consultants

<p>We are seeking a skilled and customer-focused <b>International Call Center Officer</b> to manage inbound and outbound calls with international and local clients. The officer will provide guidance on <b>UAE visa applications, business setup, government documentation, and related services</b>, ensuring high-quality customer support and compliance with UAE regulations. The role requires excellent communication skills, a strong understanding of UAE government processes, and the ability to handle client queries professionally.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls from clients regarding visa processing, company formation, PRO services, and other UAE government-related matters.</li><li>Provide accurate information about documentation requirements, timelines, and procedures.</li><li>Coordinate with the PRO/government relations team to ensure smooth processing of applications.</li><li>Assist clients in understanding service packages and guide them through the application process.</li><li>Maintain updated records of customer interactions and ensure proper follow-up.</li><li>Escalate complex cases or complaints to senior management while ensuring timely resolution.</li><li>Achieve performance targets related to call handling, service quality, and customer satisfaction.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Internationa relations, or related field (preferred).</li><li>Prior experience in <b>call center, customer service, or PRO/government services in the UAE</b>.</li><li>Strong knowledge of UAE visa types, residency permits, and company setup processes.</li><li>Excellent communication skills in <b>English</b>.</li><li>Ability to multitask, handle pressure, and maintain professionalism with international clients.</li><li>Computer literate with knowledge of CRM systems and MS Office.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

International Call Center Officer

Logon Broadband Pvt Ltd

<p><b>LOGON BROADBAND PVT LTD.</b></p><p>Location: <b>Clifton, Karachi</b></p><p>Gender: <b>Female Only</b></p><p><b>Job Overview</b>: <b>Corporate Coordination and Billing Officer Female</b></p><p>As a <b>Corporate Coordination and Billing Officer</b> at <b>LOGON BROADBAND PVT LTD.</b> , you will assist managing billing processes for corporate clients and ensuring effective coordination between various departments to enhance customer satisfaction. This position demands a high level of accuracy, professionalism, and interpersonal skills to thrive in a dynamic and customer-centric environment.</p><p><b>Job Responsibilities</b>:</p><p><b>Billing Management</b>:</p><p>1. Generate accurate and timely invoices for corporate clients based on contractual agreements and service usage.</p><p>2. Monitor billing cycles, resolve discrepancies, and ensure compliance with company billing policies.</p><p>3. Handle billing inquiries from corporate clients and provide efficient and courteous resolution.</p><p><b>Coordination and Communication</b>:</p><p>1. Collaborate with the Sales, Customer Service, and Technical Support teams to streamline communication and ensure a seamless customer experience.</p><p>2. Act as a liaison between corporate clients and internal departments to address service-related issues and facilitate prompt resolutions.</p><p>3. Maintain open lines of communication with clients to gather feedback, address concerns, and identify opportunities for improvement.</p><p><b>Contract Compliance</b>:</p><p>1. Ensure adherence to contractual terms and conditions in billing processes and client interactions.</p><p>2. Collaborate with legal and sales teams to review and update service contracts, as needed.</p><p>3. Monitor contract renewals and proactively communicate with clients to ensure continuous service.</p><p><b>Reporting and Analysis</b>:</p><p>1. Generate regular reports on billing performance, revenue collection, and outstanding payments.</p><p>2. Analyze billing data to identify trends, discrepancies, and areas for improvement.</p><p>3. Provide insights and recommendations to enhance billing processes and efficiency.</p><p><b>Customer Relationship Management</b>:</p><p>1. Build and maintain strong relationships with corporate clients, serving as their primary point of contact for billing and coordination matters.</p><p>2. Proactively engage with clients to understand their evolving needs and align services accordingly.</p><p><b>Qualifications</b>:</p><p>Bachelor/ Master's degree in Business Administration, Finance, or a related field.</p><p>Proven experience in billing, coordination, or customer-facing roles, preferably in the telecommunications or ISP industry.</p><p>Strong understanding of billing processes and contract management.</p><p>Excellent communication and interpersonal skills.</p><p>Detail-oriented with a high level of accuracy in work.</p><p>Proficient in Microsoft Office Suite, especially Excel.</p><p>Familiarity with billing software and CRM systems is a plus.</p><p><b>Logon Broadband Pvt Ltd</b> is an equal opportunity employer and values diversity in the workplace.</p><p>To apply, please submit your resume and cover letter to <b>careers@lbi.net.pk</b> indicating the subject as &quot;Application for <b>Corporate Coordination and Billing Officer- Female</b>.</p><p>Only shortlisted candidates will be called for interview.</p><p><b>Salary: Rs. 50,000 - Rs. 70,000 per month</b></p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Corporate Invoicing and Billing Officer (Female Only)

SMA Visa Services

<p><b>Role Description</b></p><p>This is a full-time, on-site position for a Visa Officer based in Karachi. The role involves processing visa applications, verifying documentation, assessing eligibility, and maintaining accurate records. The Visa Officer will interact with applicants, provide guidance on procedures, resolve inquiries, and ensure compliance with immigration regulations while delivering excellent customer service.</p><p><b>Requirements &amp; Qualifications:</b></p><ul><li>Education: Graduation preferred (Bachelor&rsquo;s degree in a related field or equivalent experience).</li><li>Experience: Fresh</li></ul><p><b>Knowledge:</b></p><p>Strong understanding of visa processes, categories, documentation requirements, and embassy procedures.</p><p><b>Skills:</b></p><ul><li>Excellent interpersonal and communication skills (both verbal &amp; written).</li><li>Strong organizational and time-management skills with attention to detail.</li><li>Proven ability to deliver high-quality customer service.</li><li>Customer service&ndash;oriented with strong problem-solving abilities.</li><li>Technical Proficiency: MS Office, database management, and relevant software/tools (CRM, etc.) will be an advantage.</li><li>Ability to perform effectively in a fast-paced and dynamic setting.</li></ul><p><b>Preferred Location</b></p><p>Candidates residing in nearby areas such as DHA, Clifton, Gizri, Korangi Crossing, Saddar, Mehmoodabad, SMCHS, Shahrah-e-Faisal, and Bahadurabad will be preferred.</p><p>How to Apply:</p><ul><li>Email your resume to: info@smavisaservices.com</li><li>Whatsapp: +92 311 6638619</li></ul><p><b>Office Location:</b></p><ul><li>Mezzanine Floor, Plot No. 112-C, B Commercial Area, Phase 1, DHA, Karachi, Pakistan.</li></ul><p>Job Types: Full-time, Internship<br/>Contract length: 2 months</p><p>Pay: Rs18,000.00 - Rs22,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you able to relocate easily to the location mentioned in the description?</li></ul><p>Work Location: In person</p><p>Application Deadline: 20/09/2025</p>

Visa Officer (Intern)

Explore 1187+ Sr customer service officer in Karachi this September. Find roles across top companies and apply now to boost your career.

1187 sr customer service officer jobs IN Karachi

Sr. Customer Service Officer

Sr. Customer Service Officer

GDS TICKETING OFFICER

International Customer Service Representative

International Call Center Officer

Corporate Invoicing and Billing Officer (Female Only)

Visa Officer (Intern)