customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

account manager

chat support agent

call center agent

IBEX Global

ibex Pakistan is seeking enthusiastic and customer-oriented professionals to join our Global Customer Support team. In this role, you will assist international customers through voice and chat channels, ensuring exceptional service while maintaining professionalism and delivering a positive customer experience.Key Responsibilities<ul><li>Respond to inbound customer inquiries via voice calls and live chat.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues promptly and effectively.</li><li>Record and update customer interactions accurately in the CRM system.</li><li>Meet individual and team performance, quality, and productivity goals.</li><li>Escalate complex or unresolved issues to the relevant departments when required.</li><li>Deliver a seamless and professional customer experience during every interaction.</li></ul>Eligibility Criteria<ul><li>Minimum qualification: Matric/O Levels or equivalent (Bachelor's degree preferred).</li><li>Strong spoken and written English communication skills are essential.</li><li>An American or neutral English accent is preferred.</li><li>Good working knowledge of MS Office applications, particularly Excel and Word.</li><li>Ability to work efficiently in a fast-paced and target-driven environment.</li><li>Applicants must be at least 18 years of age and possess a valid CNIC.</li><li>Must be willing to work rotational evening and night shifts.</li></ul>Working Hours<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift consists of 9 working hours, including break time.</li><li>Shift schedules are assigned by the company based on operational requirements.</li><li>Employees are required to work late-night shifts as part of the rotation.</li></ul>Employee Benefits<ul><li>Comprehensive Medical Insurance with OPD Coverage</li><li>Provident Fund with investment opportunities</li><li>Annual Leave and Leave Encashment</li><li>Paid On-the-Job Training</li><li>Two Weekly Off Days</li><li>Modern Workplace with Ergonomic Furniture</li><li>Employee Referral Rewards</li><li>Annual Salary Increment</li><li>Company-Provided Transport Facility</li><li>Employee Loan Facility</li><li>Recognition and Appreciation Programs</li></ul>Become a part of ibex Pakistan's international customer support team and grow your career in a dynamic, performance-driven environment. If you have outstanding English communication skills and are comfortable working rotational shifts, we encourage you to apply today.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>What is your highest level of education?</li><li>How would you rate your English communication skills?</li><li>Our shifts are scheduled between 4:00 PM and 11:00 AM on a rotational basis. Are you available to work these hours?</li></ul>Work Location: In person

Global Customer Support

BMA Investment Advisors

About the RoleWe are seeking a dynamic and results-driven Team Lead &ndash; Call Center to lead our Inbound and Outbound Call Center team. The ideal candidate will be responsible for supervising customer service representatives, ensuring exceptional customer experience, driving team performance, and maintaining service quality.Key Responsibilities<ul><li>Lead, supervise, and motivate a team of Customer Service Representatives.</li><li>Team Lead has to build their own team of Customer Service Representatives.</li><li>Manage daily inbound and outbound call center operations.</li><li>Monitor team performance against KPIs, SLAs, and quality standards.</li><li>Conduct regular coaching, feedback, and performance reviews.</li><li>Handle customer escalations and ensure timely resolution of complaints.</li><li>Train, onboard, and mentor new team members.</li><li>Ensure compliance with company policies, procedures, and quality standards.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Monitor call quality and identify opportunities for process improvements.</li><li>Foster a positive, collaborative, and high-performance team culture.</li><li>Coordinate with internal departments to ensure seamless customer service.</li><li>Drive customer satisfaction, productivity, and continuous service improvement.</li></ul>RequirementsEducation<ul><li>Bachelor's degree in Business Administration, Management, Marketing, or a related discipline.</li></ul>Experience<ul><li>Minimum 3&ndash;5 years of experience in Customer Service or Contact Center Operations.</li><li>At least 1&ndash;2 years in a Team Lead or Supervisory role.</li><li>Mandatory experience in an Asset Management Company Experience managing both Inbound and Outbound Call Center operations.</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have? </li><li>Current/ Last salary range </li><li>Expected Salary </li><li>Notice Period </li></ul>Work Location: In person

Team Lead – Call Center

GFS Builders and Developers

We're Hiring: Telesales Executives (Females)Location: Gulistan-e-Johar, Karachi Company: GFS Builders &amp; Developers &ndash; Head OfficeGot the confidence to close deals and the drive to achieve targets? This is your chance to build a rewarding career with a growing real estate company!Position: Telesales ExecutiveWho Can Apply?<ul><li>Fresh graduates eager to start their sales career</li><li>Experienced telesales/call center professionals looking for their next opportunity</li><li>Girls with experience as Brand Ambassadors or in mall sales will be given preference.</li></ul>What We're Looking For:<ul><li>Excellent communication and persuasion skills</li><li>Target-oriented mindset</li><li>Previous telesales or call center experience is preferred</li><li>Positive attitude and willingness to learn</li></ul>Why Join Us?<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Competitive incentives for top performers</li></ul>Apply now and become part of our energetic sales team!Job Type: Full-timePay: From Rs35,000.00 per monthExperience:<ul><li>call center / Telesales: 1 year (Preferred)</li></ul>Work Location: In person

Tele-Sales Consultants ( Females )

eMaymar Digital Marketing

We are looking for a motivated, energetic, and results-driven Outbound Calling -International Sales to join our team. The ideal candidate should have strong communication and sales skills, with the confidence to engage prospects, negotiate effectively, and close deals professionally.Key Responsibilities:<ul><li>Make outbound calls for US-based digital marketing campaigns</li><li>Contact and engage international prospects in a professional manner</li><li>Present company services effectively and build customer interest</li><li>Negotiate, convince, and close sales opportunities confidently</li><li>Maintain accurate records of calls and customer interactions</li><li>Achieve daily, weekly, and monthly sales targets</li></ul>Requirements:<ul><li>Minimum 1 or 2 years of experience in sales, cold calling, or international call center campaigns</li><li>Strong communication and interpersonal skills</li><li>Excellent spoken and written English</li><li>Good sales, negotiation, and persuasion abilities</li><li>Self-motivated, target-oriented, and confident personality</li><li>Ability to work in a fast-paced environment</li></ul>Eligibility Criteria:<ul><li>Graduates will be preferred</li><li>Previous experience in an International Call Center or Cold Calling campaign is highly preferred.</li></ul>Working Hours:Night Shift: 7:00 PM &ndash; 4:00 AMWorking Days:Monday to FridaySalary &amp; Benefits:<ul><li>Competitive base salary</li><li>Performance-based incentives for exceeding targets</li><li>Professional and growth-oriented work environment</li></ul>Work Location: In personWork Location: In person

Outbound Calling-International Sales (Night Shift)

Standard Chartered Bank

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
 Requisition Number: 59236
 Job Location: Karachi, PAK
 Global Grade: Band 8
 Work Type: Office Working
 Employment Type: Permanent
 Posting Start Date: 30/07/2026
 Posting End Date: 12/08/2026
 :
 Job Summary
 
This role will be responsible for generating and reporting reports as per Business, Group, and Regulator requirements, providing a bird's eye view to Client Centre management on KPI progress, and ensuring frontline capacity planning, target setting, and administration through proper workforce scheduling. Additionally, the role involves arranging and conducting meetings to improve departmental performance, preparing for monthly and annual performance reviews to establish goals and development plans, and ensuring Call Center KPIs are met within targets, reporting any breaches to management.
 
Key Responsibilities
 Responsible for generating reports as per business requirements.
 Coordinate with relevant stakeholders on day-to-day activities.
 Provide a bird's eye view to Client Centre management on KPI progress.
 Ensure high self-knowledge on all products and processes, keeping oneself updated.
 Responsible for frontline capacity planning, target setting, and administration through proper workforce scheduling.
 Ensure proper load allocation in terms of productivity and execution of client engagement/portfolio management model.
 Adhere to all policies, guidelines, procedures, and local regulatory requirements, reflecting best practices and Group directions.
 Maintain proper hygiene and ensure the clean desk policy is followed.
 
Skills and Experience
 Data Gathering and Reporting
 Budget Management
 Sales Proposals and Presentations
 Sales Forecasting
 Stakeholder Management
 Effective Communications
 Call Center Management
 About Standard Chartered
 
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we: 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
What we offer
 
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 Flexible working options based around home and office locations, with flexible working patterns.
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 
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Workforce & Portfolio Manager

MAP Group Of Companies

Job Title: Sales ExecutiveCompany OverviewMAP ENTERPRISES (Pvt) Ltd, is an international freight forwarder, NVOCC and shipping agent since more than 2 decades, having branch offices all over the country and having a network of agents all over the world with professional and diligent staff and overseas partners.MAP Enterprises (Pvt) Ltd was established to cater requirements of exporters and importers of Pakistan as forwarder &amp; NVOCC, to the entire satisfaction and give top class service with tracking of consignment to the buyers of their product.Job Summary:The Sales Executive will drive sales and expand the client base for our NVOCC and freight forwarding services by identifying new business opportunities and developing client relationships.Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing or Advertising.</li></ul>Duties and Responsibilities:<ul><li>Develop relationships with customers and generate new business.</li><li>Form a customer base by establishing communication with prospective clients, understanding their supply chain needs and building out proposals to meet their requirements.</li><li>Solicit our client&rsquo;s services which include Ocean Import/Export, Air Import/Export, Ocean Export, Distribution &amp; Warehousing, Cargo Insurance..</li><li>Meet the monthly goals given by management.</li><li>Maintain consistent communication with our client&rsquo;s Operations/Customer Service Departments.</li></ul>Benefits:<ul><li>Competitive salary plus commission and incentives.</li><li>Health insurance.</li><li>Professional development opportunities.</li><li>Leave encashment.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

MARKETING AND SALES EXECUTIVE

ABS INTERNATIONAL

Sales Executive &ndash; US Campaign Build Your Career with ABS InternationalABS International is a US-based company with a well-established operations center in Karachi, serving customers since 2009. Unlike traditional BPOs, we own and manage all of our brands, campaigns, and customer operations entirely in-house. This enables us to deliver exceptional customer experiences while providing employees with stable, long-term career opportunities.Backed by more than 16 years of industry experience and a team of over 200 professionals, ABS International has built a reputation for operational excellence, employee development, and a positive, growth-oriented workplace culture. As we continue expanding our US Operations, we're looking for confident, motivated, and customer-focused Sales Executives to join our growing team.About the RoleThis is not a cold-calling position.As a Sales Executive, you'll work exclusively with warm leads and existing US-based customers who are already familiar with our products and services. Your role is to understand customer needs, recommend suitable solutions, build lasting relationships, and convert opportunities into successful sales while delivering an exceptional customer experience.Whether you're launching your career or looking to advance in sales, we'll equip you with the tools to succeed through comprehensive paid training, ongoing coaching, and continuous professional development.Key Responsibilities<ul><li>Engage with warm leads and existing US customers through professional, consultative sales conversations.</li><li>Identify customer needs and recommend the most suitable products or services.</li><li>Build long-term customer relationships based on trust, professionalism, and exceptional service.</li><li>Achieve and exceed individual sales targets and key performance indicators (KPIs).</li><li>Maintain accurate customer and sales records using CRM software.</li><li>Collaborate with supervisors and team members to improve sales performance and conversion rates.</li><li>Deliver a seamless and professional customer experience throughout the sales process.</li></ul>Who Can Apply?We welcome applications from:<ul><li>Intermediate, O-Level, and A-Level students or graduates.</li><li>Bachelor's degree students and graduates.</li><li>Fresh graduates and entry-level professionals seeking a long-term career in sales.</li><li>Individuals with excellent English communication skills and a passion for customer engagement.</li></ul>Preferred QualificationsThe ideal candidate will possess:<ul><li>Excellent spoken and written English communication skills.</li><li>Strong interpersonal and telephone communication skills.</li><li>Confidence in building rapport and earning customer trust.</li><li>A self-motivated, target-driven, and results-oriented mindset.</li><li>The ability to thrive in a fast-paced, performance-focused environment.</li><li>A willingness to learn, grow, and develop professionally.</li></ul>ExperiencePrevious experience in Sales, Telemarketing, Customer Service, or Call Center Operations is an advantage but not required.We encourage fresh candidates with strong communication skills, enthusiasm, and a willingness to learn to apply. Our structured paid training program, supported by continuous coaching and mentorship, will provide you with the practical knowledge, confidence, and skills needed to build a successful career in sales.Job DetailsPosition: Sales Executive &ndash; US CampaignEmployment Type: Full-Time | Permanent | On-SiteOffice Location:<ul><li>Gulistan-e-Johar, Block 14, Karachi</li></ul>Working Days: Monday to SaturdayFixed Shift Options:<ul><li>6:00 PM &ndash; 2:00 AM</li><li>10:00 PM &ndash; 6:00 AM</li></ul>Work Mode: On-SitePlease Note: This is a permanent on-site role with fixed evening or night shifts. Morning shifts, rotational schedules, and remote work options are not available. Please apply only if you're comfortable working during the specified hours.Compensation &amp; Benefits<ul><li>Monthly unconditional basic Salary: PKR 45,000&ndash;55,000 (fixed)</li><li>Uncapped commission with unlimited earning potential.</li><li>PKR 3,000 monthly punctuality bonus.</li><li>Company-provided transportation on selected nearby routes for female employees.</li><li>Fully paid training from Day One.</li><li>Ongoing coaching, mentoring, and career development.</li><li>15 days of paid annual leave with a leave encashment option.</li><li>Permanent full-time employment.</li><li>Professional, supportive, and performance-driven work environment.</li></ul>Why Join ABS International?At ABS International, our employees are the foundation of our success. We believe in creating an environment where every team member feels valued, supported, and empowered to reach their full potential.Our culture encourages collaboration, continuous learning, and long-term career growth. Through structured training, dedicated mentorship, and clear advancement opportunities, we help our employees build rewarding and successful careers.What Sets Us Apart?<ul><li>Over 16 years of industry expertise.</li><li>Direct US principal company.</li><li>Team of 200+ professionals.</li><li>Warm leads only&mdash;no cold calling.</li><li>Comprehensive paid training and structured onboarding.</li><li>Continuous coaching and dedicated mentorship.</li><li>Professional, collaborative, and performance-driven workplace.</li><li>Clear career progression with unlimited earning potential.</li></ul>Apply TodayIf you're a confident communicator who enjoys building relationships, achieving goals, and helping customers find the right solutions, we'd love to hear from you.Join ABS International and become part of a team that values professionalism. Apply today and take the next step toward a successful and rewarding career with us.Pay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you comfortable commuting to Gulistan-E-Jouhar Block &ndash; 14, Karachi, Daily?</li></ul>Work Location: In person

Sales Representative - (6PM-2AM/10PM-6AM)

Explore 18+ Call center agent in Karachi this August. Find roles across top companies and apply now to boost your career.