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call center agent

The Talenters

Job description:Outwerk Solutions, a leading international call center, is looking for Call Center Agents who are fluent in English and ready to earn big!Job Details: Shifts Available:<ul><li>Part-time: 6:00 PM - 1:00 AM</li><li>Full-time: 6:00 PM - 3:00 AM</li></ul>In Ramadan shift starts at 7:30pmDays: Monday - Friday (Weekends Off!)<ul><li>What We Offer:</li></ul>Salary up to 60,000 PKR + Commissions &amp; IncentivesEarn up to 100k with attractive commission structure<ul><li>Performance-based Bonuses</li><li>Career Growth Opportunities</li><li>Fun &amp; Professional Work Environment</li></ul>Requirements:<ul><li>Fluent English Communication Skills (Mandatory)</li><li>Strong persuasion &amp; sales skills</li><li>Ability to work in a fast-paced environment</li><li>Prior call center experience is a plus, but freshers are welcome!</li></ul>Apply Now! Send your CV via WhatsApp at 0349-3613193or come for walk-in interview between 8pm - 9pmLocation: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiDon't miss this opportunity to boost your career!Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agents (English Fluency Required!) Part time/ Full time

Fission Tech

Fission Tech is a Software House , looking for young energetic candidates who are fluent in English and have prior call center experience for atleast up to 3-6 months in any US based campaign.<ul><li>Position: Sales Intern</li><li>Location: Suite 401 Plot 3-C, 5th Commercial Lane, 5 Zamzama Blvd</li><li>Requirements:</li><li>Must be fluent in English</li><li>Must have prior work experience in any US-based campaigns</li><li>Must be comfortable working in night shift 10 PM to 7 AM</li></ul>Campaign: IT services Pay: Basic + Commission + Bonuses Time : Night Shift (10:00 pm - 7:00 am) Location : Suite 401 Plot 3-C, 5th Commercial Lane, 5 Zamzama BlvdJob Type: Full-timePay: Rs25.00 - Rs35.00 per monthLanguage:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Sales Intern - Technical Sales

Mars BPO

Job Description: We are looking for confident and motivated Customer Sales Representatives to join our call center team. The role involves handling calls, assisting customers, and closing sales professionally.If you are a strong communicator who enjoys helping others and thrives in a fast-paced environment,Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Requirements:<ul><li>Good communication skills (English)</li><li>Fresh and experienced candidates can apply</li><li>Basic computer knowledge</li><li>Ability to work night shift</li><li>Target-oriented mindset</li></ul>What We Offer:<ul><li>Fixed night shift</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Training and on-job support</li><li>Performance-based incentives</li><li>Stable and long-term role</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Sales Representative (CSR)

About the Position: We are looking for Inside Sales Officers to join our night shift call center team. The role focuses on speaking with customers, presenting offers, and generating sales through effective communication.This role requires excellent communication skills, problem-solving abilities, and a positive attitude to ensure a high level of customer satisfaction.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Eligibility Criteria:<ul><li>Good English communication skills</li><li>Freshers and experienced candidates can apply</li><li>Basic computer knowledge</li><li>Willing to work night shift</li><li>Sales-focused attitude</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li><li>Stable job with a growing BPO company</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Inside Sales Officer

ibex. Pakistan

<div>
 
 ibex, hiring for one of its client
 
 
 
 
 
 
 Position Overview
 
 
 
 We are seeking a highly technical
 
 Five9 Platform Administrator &amp; Workforce Analyst
 
 to support and optimize our contact center technology stack. This hybrid role is critical to ensuring platform stability, performance, and scalability while also providing workforce management insights to support operational efficiency and rapid growth.
 
 
 The ideal candidate is a Five9 expert with strong system administration, analytics, and reporting capabilities, complemented by hands-on workforce management experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Five9 Platform Administration (75%)
 
 
 
 
 System Configuration &amp; Management
 
 
 <ul>
 <li>
 Serve as the primary administrator for the
 
 Five9 platform
 
 , managing system configuration, users, roles, and permissions.
 </li>
 <li>
 Configure and maintain
 
 call flows, IVRs, queues, campaigns, and routing strategies
 
 .
 </li>
 <li>
 Manage and support integrations between Five9 and other business systems (CRM, ticketing platforms, etc.).
 </li>
 <li>
 Implement and maintain
 
 security controls, access management, and data governance policies
 
 .
 </li>
 <li>
 Perform regular system health checks and proactive maintenance activities.
 </li>
 </ul>
 
 
 Technical Operations &amp; Optimization
 
 
 <ul>
 <li>
 Monitor system performance, identify bottlenecks, and implement optimization strategies.
 </li>
 <li>
 Troubleshoot platform issues and coordinate with
 
 Five9 support
 
 for escalations.
 </li>
 <li>
 Manage system upgrades, feature releases, and change management processes.
 </li>
 <li>
 Develop and maintain
 
 technical documentation, SOPs, and best practices
 
 .
 </li>
 <li>
 Configure and maintain
 
 real-time and historical reporting dashboards
 
 .
 </li>
 </ul>
 
 
 Data Management &amp; Analytics
 
 
 <ul>
 <li>
 Design and deliver
 
 custom reports and analytics
 
 aligned with business goals.
 </li>
 <li>
 Ensure data accuracy and integrity across all Five9 modules and integrations.
 </li>
 <li>
 Build
 
 automated reporting processes and KPI dashboards
 
 for leadership.
 </li>
 <li>
 Manage data exports and
 
 API integrations
 
 to support BI and analytics use cases.
 </li>
 </ul>
 
 
 Workforce Management Support (25%)
 
 
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist with
 
 intraday monitoring
 
 of contact center performance and service levels.
 </li>
 <li>
 Support
 
 schedule optimization and real-time adherence
 
 using Five9 WFM tools.
 </li>
 <li>
 Partner with operations teams to implement coverage adjustments and staffing optimization.
 </li>
 <li>
 Provide actionable WFM insights to improve efficiency and performance.
 </li>
 </ul>
 
 
 Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Generate workforce management reports using
 
 Five9&rsquo;s native WFM capabilities
 
 .
 </li>
 <li>
 Support
 
 forecasting and capacity planning
 
 initiatives.
 </li>
 <li>
 Assist in analyzing
 
 agent performance, adherence, and productivity metrics
 
 .
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Five9
 
 certification(s)
 
 or equivalent contact center platform certifications.
 </li>
 <li>
 Experience with
 
 contact center integrations
 
 (CRM, ticketing systems, analytics platforms).
 </li>
 <li>
 Working knowledge of
 
 workforce management principles
 
 and tools.
 </li>
 <li>
 Familiarity with
 
 SQL, APIs
 
 , and data visualization tools (Looker preferred; Tableau or Power BI acceptable).
 </li>
 <li>
 Prior experience in a
 
 fast-growing technology or high-scale contact center environment
 
 .
 </li>
 </ul>
 
 
</div>

Five9 Platform Administrator & Workforce Analyst

Job Description: We are seeking motivated and energetic Female candidates for our calling team. This position involves connecting with potential customers, sharing service-related information confidently, and meeting performance goals.This role requires excellent communication skills, problem-solving abilities, and a positive attitude to ensure a high level of customer satisfaction.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Follow company policies and proceduresRequirements<ul><li>Good command of English</li><li>Strong verbal communication skills</li><li>Willingness to work night shifts</li><li>Basic computer handling skills</li><li>Sales-focused mindset with a positive attitude</li></ul>What We Offer<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li><li>Supportive team and management</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

CSR ( Night Shift )

We&rsquo;re not hiring a seat-filler. We&rsquo;re hiring someone who can hold attention, control conversations, and close confidently.If your English sounds natural (not memorized) and you enjoy talking to people &mdash; you&rsquo;ll love this role.What you&rsquo;ll do<ul><li>Speak with international clients daily</li><li>Build trust &amp; keep customers engaged</li><li>Turn conversations into results</li></ul>You must have<ul><li>Fluent spoken English (mandatory)</li><li>Confidence while speaking</li><li>Ability to think on the spot</li></ul>What you get<ul><li>Fixed salary + performance bonuses</li><li>Friendly team (no toxic floor managers)</li><li>Rapid growth opportunities</li><li>Training &mdash; we polish you, not test you</li></ul>Part time: 7pm - 2amFull time: 7pm - 4amWorking days: Mon - FriIf you think you are a good fit for this position apply now! To apply share your resume via Whatsapp 0349-3613193Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Communication Specialist

Explore 51+ Call center agent in Karachi this February. Find roles across top companies and apply now to boost your career.