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customer service manager

customer service rep

sr customer success account manager

Microsoft

<div>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 20% from home.
 
 
 
 Responsibilities
 
 
 
 
 Customer Relationship Management
 
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
 
 
 
 Customer Success Leadership
 
 
 
 Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
 
 
 In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 
 Technical Relevance
 
 
 
 Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Required/minimum qualifications
 </li>
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 </li>
 </ul>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 </li>
 <li>
 5+ years relevant work experience within customer industry.
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 </li>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification.
 </li>
 <li>
 Prosci or equivalent certification.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Sr. Customer Success Account Manager

BSH Home Appliances Group

<div>
 
 
 Job Description:
 
 
 
 
 Role Overview:
 
 As a Key Account Manager for Ecommerce, you will be responsible for driving the success of our key accounts through exceptional relationship management, strategic planning, and market insights. You will lead a team of account managers while collaborating closely with various departments to maximize account potential and achieve overall business objectives.
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 
 Business Planning:
 
 
 (Weight: 20)
 
 </li>
 </ol>
 <ul>
 <li>
 Own and drive P&amp;L responsibility for online channels (e.g., Amazon, Flipkart, Zepto, Blinkit, 3 P sellers etc.).
 </li>
 <li>
 Develop and execute annual business plans aligned with company growth objectives.
 </li>
 <li>
 Track and analyze sales trends, ROI, pricing, and promotions to achieve revenue and profitability targets.
 </li>
 <li>
 Identify and unlock new growth opportunities within existing and emerging online marketplaces.
 </li>
 </ul>
 
 
 
 
 2:
 
 Data Analytics &amp; Portfolio management:
 
 
 (Weight: 15)
 
 .
 
 <ul>
 <li>
 Portfolio analytics with real time data analysis and In sighting/ and building portfolio choices alongside with category management
 
 
 team.
 </li>
 <li>
 Track key performance metrics such as GMV, ASP, conversion rates, and category share.
 </li>
 <li>
 Leverage data insights to drive decision-making on pricing, promotion, and assortment.
 </li>
 <li>
 Provide monthly/ Quarterly periodic performance reports and competitor benchmarking to management
 </li>
 <li>
 Ensure timely listing/ registration, pricing accuracy, and content optimization for all SKUs.
 </li>
 <li>
 Partner with category and supply chain teams for new product launches and exclusive online offerings.
 </li>
 <li>
 Develop financial offers for end consumers based on seasonality and market competition.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Key account Management:
 
 
 (Weight: 10)
 
 </li>
 <li>
 Conduct joint business planning with key accounts to align on sales targets, promotions, and assortment strategy.
 </li>
 <li>
 Negotiate commercial terms, margins, and visibility investments to optimize profitability.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stock Planning and Coordination:
 
 
 (Weight: 30)
 
 </li>
 <li>
 Plan stock levels in coordination with SCM teams to ensure daily billing and efficient inventory management.
 </li>
 <li>
 
 Contract Management:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Review and sign contracts with online dealers, ensuring all agreements meet company standards and regulations.
 </li>
 <li>
 
 Collaboration with Digital Marketing:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Conduct weekly meetings with the digital marketing team to review analytics, optimize digital content, and evaluate ongoing campaigns.
 </li>
 <li>
 Plan and execute digital campaigns, traffic-driving activities, and brand
 
 promotions
 
 on partner platforms.
 </li>
 <li>
 Collaborate with internal marketing &amp; category teams for performance marketing, SEO, and influencer tie-ups for building brand and category performance
 </li>
 <li>
 
 Financial Coordination:
 
 
 (Weight: 10)
 
 </li>
 <li>
 Manage payment processes and reconciliation with online dealers in collaboration with the commercial team.
 </li>
 <li>
 
 Performance Review:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Conduct monthly reviews with online partners to assess sales promotions and event calendars, driving continual improvement in performance.
 </li>
 <li>
 
 Customer Service Improvement:
 
 </li>
 <li>
 Foster discussions with the customer service team to address customer escalations and identify opportunities for service delivery improvements.
 </li>
 <li>
 
 Team Leadership and Development:
 
 </li>
 <li>
 Conduct regular team meetings to review performance, address challenges, and celebrate successes.
 </li>
 <li>
 
 Reporting and Insights:
 
 </li>
 <li>
 Prepare comprehensive reports on account performance, presenting key insights and recommendations to senior management.
 </li>
 <li>
 Utilize data analytics to monitor client behavior, market dynamics, and competitive landscape.
 </li>
 <li>
 
 Cross-Departmental Collaboration:
 
 </li>
 <li>
 Liaise with various departments, including supply chain, logistics, and customer service, to ensure seamless account management.
 </li>
 <li>
 Advocate for client needs within the organization to foster a customer-centric approach.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
 </li>
 <li>
 Minimum 10 years of experience in key account management, with a strong focus on the ecommerce sector.
 </li>
 <li>
 Proven track record of driving sales growth and managing high-value accounts.
 </li>
 <li>
 Exceptional leadership skills with experience in team management and development.
 </li>
 <li>
 Strong analytical and problem-solving abilities, with a data-driven mindset.
 </li>
 <li>
 Excellent communication and presentation skills, able to engage with senior stakeholders.
 </li>
 <li>
 Comprehensive knowledge of ecommerce platforms, digital marketing, and online sales strategies.
 </li>
 </ul>
 
 
</div>

Key Account Manager- E-commerce

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
 
 
 As a CSM you will be tasked with:
 
 
 <ul>
 <li>
 Serving as a Customer Champion and Advocate
 </li>
 <li>
 Helping Customers realize value from their investment
 </li>
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 Partnering on customer retention and expansion.
 
 
 
 </li>
 </ul>
 The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
 </li>
 <li>
 Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
 </li>
 <li>
 Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
 </li>
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 Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
 </li>
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 Drive AI feature adoption and bring customers on the change journey in the new Agentic future
 </li>
 <li>
 Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
 </li>
 <li>
 Maintain an understanding of LinkedIn&rsquo;s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
 </li>
 <li>
 Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
 </li>
 <li>
 Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
 </li>
 <li>
 Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
 </li>
 <li>
 Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
 </li>
 <li>
 Work with our global support team to ensure customer escalations are resolved and lean in as needed.
 </li>
 <li>
 Document all communication with customers accurately and in a timely manner via system tools
 </li>
 <li>
 Travel may be required as per customer need to build stronger engagement
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Recruiting or other applicable talent experience
 </li>
 <li>
 Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
 </li>
 <li>
 Fundamental organization, project management, and time management skills
 </li>
 <li>
 Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
 </li>
 <li>
 Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
 </li>
 <li>
 Fundamental understanding of Sales concepts and Software as a Service
 </li>
 <li>
 Bachelor's degree or equivalent practical experience
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Consulting
 </li>
 <li>
 Customer success
 </li>
 <li>
 Business Strategy
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Manager, LinkedIn Talent Solutions

Meesho

<div>
 
 About The Team
 
 
 
 Associate Business Manager/Ad Sales Manager supports Meesho&rsquo;s advertisers in meeting their advertising goals. Our objective is to increase the share of wallet as advertising revenue from these suppliers. Based on the supply mix available on the platform, the sales team will generate sufficient demand. It will handle large accounts and customise requests for suppliers and support in placing campaigns. Its objective is to make suppliers successful by growing business via advertising and increasing advertising spending on the platform.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a hands-on, detail-oriented, analytical, and highly-motivated person to help scale Ads in Meesho. Advertising is our flagship monetisation vertical, and it is the backbone of our monetisation strategy. We&rsquo;re further strengthening our offering by continuously building ad offerings, better features in existing offerings, and improving targeting capabilities and shopper engagement.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Take complete ownership of ad revenue from a set of head sellers
 </li>
 <li>
 Building, Training and Managing a team of Account Managers associated with growing advertisers' accounts
 </li>
 <li>
 Manage day-to-day ad operations of the team and build process efficiency
 </li>
 <li>
 Identify supplier problems, opportunities to increase advertising business and create new advertising solutions for the long-term success of the high-value advertisers in their portfolio
 </li>
 <li>
 Create and improvise on existing workflows, drive advertiser activation and retention programs, influencing performance on various Meesho Ad products
 </li>
 <li>
 Leading and motivating the team to deliver on business goals. Be accountable to meet business goals for their function
 </li>
 <li>
 Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals
 </li>
 <li>
 Proactively work to unearth advertiser problems and work on building potential solutions
 </li>
 <li>
 Analyze week-on-week revenue trends and identify levers to unlock opportunities for ad adoption and spends
 </li>
 <li>
 Ensure usage and adoption of advertising tools to capture all customer interactions
 </li>
 <li>
 Enable the team to build a strong rapport with sellers to enhance the overall ads experience
 </li>
 <li>
 Coordinate with Product, Analyst, Support and Seller onboarding teams for various projects
 </li>
 <li>
 We work Monday to Friday, with working on Saturday (WFH) intermittently depending on business needs
 
 
 
 </li>
 </ul>
 
 What Will You Need
 
 
 
 <ul>
 <li>
 Minimum 2 years of people management.
 </li>
 <li>
 Exposure to e-commerce, sales and advertising.
 </li>
 <li>
 Experience in data analysis, either professional experience or through your education.
 </li>
 <li>
 Experience in sales and marketing is preferred.
 </li>
 <li>
 Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and a strong ability to handle objections.
 </li>
 <li>
 Desire to work in a fast-paced, challenging environment.
 </li>
 <li>
 Previous experience in account management or similar roles.
 </li>
 <li>
 Advanced computer literacy especially in Microsoft Office application.
 </li>
 </ul>
</div>

Ad Sales Manager

Hotelogix

<div>
 
 CSS
 
 
 
 
 Experience:
 
 3 - 5yrs
 
 
 
 Shift Timing:
 
 12noon - 9PM
 
 
 
 Objectives of this Role
 
 
 
 <ul>
 <li>
 Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
 </li>
 <li>
 To better customer adoption by meeting upsell/cross-sell targets.
 </li>
 <li>
 Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
 </li>
 <li>
 Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
 </li>
 <li>
 Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
 </li>
 <li>
 Maintain existing customer success metrics and data as directed.
 
 
 </li>
 </ul>
 
 Daily and Monthly Responsibilities
 
 
 
 <ul>
 <li>
 Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
 </li>
 <li>
 Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals.
 </li>
 <li>
 Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
 </li>
 <li>
 Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
 </li>
 <li>
 Prepare necessary documentation or visuals for the client to demonstrate performance of campaigns.
 </li>
 <li>
 Work with the sales and marketing team to drill customer references and develop case studies, testimonials, and other required marketing materials.
 
 
 </li>
 </ul>
 
 Required Skills and Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of experience in communications, marketing, sales, account management, or customer success.
 </li>
 <li>
 Strong verbal and written communication, strategic planning, and project management skills.
 </li>
 <li>
 Analytical and process-oriented mindset.
 </li>
 <li>
 Comfortable working across multiple departments in a deadline-driven environment.
 </li>
 <li>
 Active team player, self-starter, and multi-tasker who can quickly adjust priorities.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelors degree.
 </li>
 <li>
 Knowledge of Zoho will be a plus point.
 
 
 </li>
 </ul>
 
 Locations:
 
 Karnataka, Bengaluru, India
</div>

Customer Success Specialist - EMEA

<div>
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 
 
 The Global Customer Success (GCS) organization, an organization within CE&amp;S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
 
 
 We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Data and AI solution area to join the Customer Success Team. As part of this role. you will be responsible
 
 
 for technical Customer engagements, working with the most challenging and exciting projects within
 
 
 Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning
 
 
 across design, build, and operations with a focus on issue. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.
 
 
 This role is flexible in that you can work up to 50% from home.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 This role is flexible in that you can work up to 50% from home.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 Customer Centricity
 
 
 <ul>
 <li>
 Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
 </li>
 <li>
 Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
 </li>
 <li>
 Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
 
 
 </li>
 </ul>
 Business Impact
 
 
 <ul>
 <li>
 Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
 </li>
 <li>
 Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
 </li>
 <li>
 Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
 
 
 </li>
 </ul>
 Technical Leadership
 
 
 <ul>
 <li>
 Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
 </li>
 <li>
 Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
 </li>
 <li>
 Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
 </li>
 <li>
 Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps
 
 
 </li>
 </ul>
 
 Important Key Criteria
 
 
 
 <ul>
 <li>
 Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team
 </li>
 <li>
 Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
 
 
 </li>
 </ul>
 Additional details
 
 
 
 Qualifications
 
 
 
 
 Required/minimum qualifications
 
 
 
 Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
 
 
 
 Additional Or Preferred Qualifications
 
 
 
 Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
 
 
 4+ years experience working in a customer-facing role (e.g., internal and/or external).
 
 
 4+ years experience working on technical projects.
 
 
 Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
 
 
 <ul>
 <li>
 Level 300-400 advanced/experienced resource on SQL Server. Fundamentals should be clear with basic concepts, architecture of SQL Server.
 </li>
 <li>
 Strong with SQL Server Core/Engine &ndash; Concepts, Architecture, Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, Security, Maintenance, Well versed with evolution of SQL server &amp; enhancements with each version of SQL server, Hands on &amp; practical experiences.
 </li>
 <li>
 Breadth skills on other components like Power BI &amp; SSRS, SSIS, SSAS and Azure (Data services).
 </li>
 <li>
 Exceptional Hands on &amp; practical experiences working on Reactive scenarios. Troubleshooting skills on Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, SQL setup/patches, Security, Maintenance. Should be able to handle SQL Server Administration &amp; Operational troubleshooting reactive scenarios as needed. On reactive scenarios should be able to drive clear action plans, follow up to closure.
 </li>
 <li>
 Technical Leadership quality and escalation handling skills.
 </li>
 <li>
 Should be able to converse with stakeholders/business/application owners.
 </li>
 <li>
 Collaborating &amp; Partnering with team members internally &amp; externally.
 </li>
 <li>
 Ready to deliver as soon as possible. Should not be dependent on ramp up/training to start delivering on SQL related work.
 
 
 </li>
 </ul>
 
 Demonstrate Hands-on Expertise In
 
 
 
 <ul>
 <li>
 Azure Data Factory, Azure Data Lake, SQL Pools, Spark Pools
 </li>
 <li>
 Azure ML, Cognitive Services, OpenAI, Power BI, Microsoft Fabric
 </li>
 <li>
 Databricks, Delta Lake, Unity Catalog, Synapse Pipelines
 </li>
 <li>
 Ensure solutions meet enterprise-grade standards for performance, security, scalability, and governance.
 
 
 </li>
 </ul>
 Technical Leadership
 
 
 <ul>
 <li>
 Serve as a trusted advisor to customer executives, architects, and developers on AI strategy, data governance, and analytics modernization.
 </li>
 <li>
 Drive proof-of-concepts (POCs) and minimum viable products (MVPs) for AI and analytics use cases.
 </li>
 <li>
 Guide customers in deploying ML models, building data pipelines, and operationalizing AI solutions
 </li>
 <li>
 Lead technical engagements with enterprise customers focused on data modernization, advanced analytics, and AI/ML solutioning.
 </li>
 <li>
 Architect and implement scalable solutions using Azure Synapse, Azure Databricks, Azure Machine Learning, Power BI, and Microsoft Fabric.
 </li>
 <li>
 Translate business requirements into technical architectures that leverage AI services, data lakes, real-time intelligence, and predictive analytics.
 
 
 </li>
 </ul>
 AI-900: Azure AI Fundamentals (Required)
 
 
 DP-100: Azure Data Scientist Associate
 
 
 DP-600: Fabric Analytics Engineer Associate
 
 
 DP-700: Fabric Data Engineer Associate
 
 
 PL-300: Power BI Data Analyst Associate
 
 
 DP-300: Azure Database Administrator Associate
 
 
 DP-420: Azure Cosmos DB Developer
 
 
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Cloud Solution Architecture

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 3-5 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L3

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