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staff software engineer

people operations specialist Jobs in San Francisco

people operations specialist

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staff analyst - people technology Jobs in San Francisco

staff analyst - people technology

staff analyst people technology

Okta

<div><p><b>Get to know Okta</b><br>
<br>
Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.<br>
<br>
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.<br>
<br>
Join our team! We&rsquo;re building a world where Identity belongs to you.</p><p><b>
Position Description:</b></p>
<p>
Okta has an opening for a Staff Product Analyst (Workday HCM) within our Business Solutions Team. Working closely with the leaders of People Technology, you will be a key member of the Workday project team focused on delivering an exceptional end-user experience. You will also work across departments and geographies, interacting with our partners in People, IT, Finance, and international offices. If you are passionate about problem-solving and driving transformation through automation, then we are looking for you!</p>
<p><b>
Job Duties and Responsibilities:</b></p>
<ul><li>
Provide subject matter expertise on Workday Talent Management, Payroll, Absence, Time Tracking, HCM capabilities, and downstream effects</li>
<li>Configure and maintain Workday Talent modules, including Development Plans, Succession plans</li>
<li>Build the Talent and Performance module and its related business processes, configurations (i.e., Calibration, Reviews, Goals processes, Feedback, reporting, and dash boarding), and important administrative features of Workday</li>
<li>Develop and deploy projects affecting Talent and Performance modules while considering downstream possible effects for recruiting and payroll systems.</li>
<li>Configure and maintain Workday Payroll, Absence, and Time Tracking modules.</li>
<li>Build the Time Off and LOA Plan globally. Configure Time tracking plans to support global expansion.</li>
<li>Support Payroll enhancements for global expansion</li>
<li>Be the primary point of contact for data gathering, testing, and communication with key stakeholders and internal Business Systems teams</li>
<li>Perform the following on an engagement: understand business requirements, configure the Workday solution, demonstrate the configurations through the development of testing systems, and assist the business in testing the Workday solution</li>
<li>Be comfortable and confident with gathering configuration requirements and problem-solving with business stakeholders</li>
<li>Assist with broadening internal knowledge of Workday configuration through training and mentoring to cross-functional teams</li>
<li>Build reports to support both domestically and internationally for various areas of the Workday product</li>
<li>Manage Workday upgrades and implement new and revised functionality within Workday.</li>
<li>Foster a collaborative team environment. This includes supporting other team members and improving our tools/processes to encourage knowledge sharing and continuous learning.</li>
</ul><ul><li>Design, build, test, and deploy Workday integrations using EIBs, Core Connectors, and Report as as Service (RaaS)</li>
</ul><p><b>
Required Skills:</b></p>
<ul><li>
7+ years Workday overall HCM experience</li>
<li>4+ years&rsquo; experience configuring and supporting Workday Talent and Payroll, Time Tracking, and Absences.</li>
<li>Be proficient in Workday HCM and have a working knowledge of Talent, Payroll, Time Tracking, Absences, Security Administration, Business Process Configuration, and Report Writer</li>
<li>Ability and desire to learn about and expand your expertise to encompass new areas of Workday</li>
<li>Ability to work in a diverse, fast paced environment and effectively collaborate across teams</li>
<li>Strong project management skills to oversee complex projects</li>
<li>Strong analytical, multitasking, and interpersonal skills required</li>
<li>Exceptional people skills with demonstrated ability to communicate effectively with both a technical audience and business users</li>
</ul><p><b>
Preferred Skills:</b></p>
<ul><li>
Experience with other Workday areas such as Talent, Payroll, Time Tracking, Absences, and Workday Integrations experience</li>
<li>EIBs and calculated fields a plus</li>
<li>Hands-on experience developing and enhancing custom reports and dashboards in SaaS or enterprise systems.</li>
</ul><p>
#Ll-GM</p>
<p>
#Ll-Hybrid</p>
<p>
P4609_3174728</p>
The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $148,000&mdash;$222,000 USD<p>
Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.<br>
<br>
</p>The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$132,000&mdash;$198,000 USD<p><b>
What you can look forward to as a Full-Time Okta employee!</b></p>
<ul><li>
Amazing Benefits</li>
<li>Making Social Impact</li>
<li>Developing Talent and Fostering Connection + Community at Okta</li>
</ul><p>
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.<br>
<br>
Some roles may require travel to one of our office locations for in-person onboarding.</p>
<p>
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
<br>
<br>
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.<br>
<br>
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.</p></div>
<br><div></div><div><div><div><div><div><div>Okta
<div>The foundation for secure connections between people and technology</div>
</div></div></div><div><p>Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.</p></div></div></div></div><div></div>

Staff Analyst - People Technology

Williams-Sonoma, Inc.

<div><p><b>About the Team
</b></p><p>As the Merchandising Analyst you will provide support to Website Merchandising teams.<br>
</p><p></p><p><b>About the Role
</b></p><p>You will help manage and create seasonal merchandise databases for eCommerce products. You will be responsible for coordinating and facilitating processes and flow of information internally and externally. As the Merchandising Analyst you will provide support to Website Merchandising teams.<br>
</p><p></p><p><b>Responsibilities
</b></p><ul><li>Compile and input data to maintain seasonal product information databases eCommerce and Registry
</li><li>Work closely with creative team to assist in creation and maintenance of creative product databases
</li><li>Work closely with Website merchandising team to ensure correct site layout and ensure site data integrity and correct product set-up
</li><li>Create and maintain change forms to ensure database consistency working closely with Creative team
</li><li>Interface with site managers, project management and e-technology team for timely database uploads, site deployments, and reporting of issues
</li><li>Manage database uploads to merchant preview, dev, and QA testing environments
</li><li>Review creative content for product data integrity
</li><li>Coordinate and participate in weekly site testing in order to ensure correct data integrity
</li><li>Coordinate the archiving of Website seasonal features, functionality, and products
</li>Other projects as assigned<br>
<li>
</li></ul><div></div><p><b>Criteria
</b></p><ul><li>BA/BS required
</li><li>Previous e Commerce, retail or catalog experience 1-2 years
</li><li>Strong computer skills, including advanced excel skills, and word processing applications, must have an interest in the linkage from systems to the Web, access database a plus
</li><li>Well-organized, detail -oriented
</li><li>Able to make timely decisions anticipate problems and provide creative solutions
</li><li>Retail experience and basic business knowledge
</li><li>Action-oriented and full of energy for challenges
</li><li>Able to deal with ambiguity and a changing environment
</li><li>Meticulous approach to managing and organizing information.
</li><li>Strong verbal and written communication skills for reporting findings and collaborating with stakeholders.
</li><li>Ability to present data and insights to non-technical audiences.
</li><li>Experience working in cross-functional teams and coordinating with merchandise planners, buyers, and sales teams.
</li><li>Ability to handle multiple tasks and projects simultaneously.
</li><li>Strong organizational skills to meet deadlines and manage priorities.
</li><li>Understanding of digital marketing, e-commerce platforms, or supply chain logistics.
</li><li>Ability to perform work onsite in the San Francisco corporate office.
</li><li>Operate a computer and communicate via telephone
</li>Requires you to be in office Monday through Thursday.<br>
<li>
</li></ul><p></p><p><b>Our Culture &amp; Values
</b></p><p>We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.<br>
</p><p></p><p><b>People First
</b></p><p>Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:<br>
<br>
<br>
</p><p><b>Benefits
</b></p><ul><li><p>A generous discount on all WSI brands
</p></li><li><p>A 401(k) plan and other investment opportunities
</p></li><li><p>Paid vacations, holidays, and time off to volunteer
</p></li><li><p>Health benefits, dental and vision insurance, including same-sex domestic partner benefits
</p></li><li><p>Tax-free commuter benefits
</p></li><li><p>A wellness program that supports your physical, financial and emotional health<br>
</p></li></ul><p></p><p><b>Continued Learning
</b></p><ul><li><p>In-person and online learning opportunities through WSI University
</p></li><li><p>Cross-brand and cross-function career opportunities
</p></li><li><p>Resources for self-development
</p></li><li><p>Advisor (Mentor) program
</p></li><li><p>Career development workshops, learning programs, and speaker series<br>
</p></li></ul><p></p><p><i>WSI will not now or in the future commence an immigration case or &quot;sponsor&quot; an individual for this position (for example, H-1B or other employment-based immigration).<br>
</i></p><p></p><p><i>This role is not eligible for relocation assistance.<br>
</i></p><p></p><p><i>Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.<br>
</i></p><p></p><p><i>The expected starting pay range for this position is $28.00-$30.00 Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.</i></p></div>
<br><div><div><div><div><div>Our Company
<br>
<br>
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark &amp; Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.</div></div></div></div></div>

Merchandise Analyst, Dormify

Judicial Council of California

<div></div><div><div><div><div><div><p>The Judicial Council of California is accepting applications for the position of Analyst with the Criminal Justice Services (CJS) office. The Criminal Justice Services office is a dynamic team of attorneys, analysts, and researchers who work together to support courts and partners in implementing programs that ensure everyone has fair and equal access to justice.</p><p>
This position will be a key member of CJS's data analysis and evaluation team that will focus on supporting research related to SB 910. The analyst will be expected to work within the team on complex, legislatively mandated projects related to Senate Bill 910 and related projects. This position will support the CJS office in conducting research and data analysis related to court implementation of behavioral health initiatives, diversion, and collaborative court programs. The position will help facilitate court and stakeholder survey administration, analysis of existing court data and research of the related topic to help the stakeholders, such as the Judicial Council and court leadership, better understand how major initiatives are being implemented, identify challenges, and promote best practices.</p><p>
The Analyst may be asked to conduct tasks related to legislatively mandated reports and program evaluations. This position will also assist Senior Analysts with emergent high priority legislative inquiries. The Analyst will also serve as member of the CJS research team using and, in some cases, developing new code for data manipulation and statistical analysis. This position will report to a Supervising Analyst.</p><p><b>
The Judicial Council</b><br>
The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.</p><p>
By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council&rsquo;s staff organization seeks to continue to evolve as one of California&rsquo;s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.</p><p>
The Judicial Council strives for work-life balance, including substantial vacation and holiday time. In addition, we offer an excellent benefits package, including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, and retirement savings plans. The San Francisco office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.</p><p>
The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council&rsquo;s San Francisco or Sacramento office at least two days per week, based on their office leader&rsquo;s direction, and reside in the areas surrounding these locations. To be eligible for Judicial Council employment and participation in the Judicial Council&rsquo;s Hybrid Work Program, a prospective or current employee&rsquo;s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location.</p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<div>
<div></div><div><ul><li>Work as a member of the research team focused on conducting research in support of SB 910 and adjoining projects, accept guidance from senior team members and assist junior team members with R coding. Work individually and as a team on analyses needed for legislative reports. Serve as author or co-author and reviewer on other products and reports produced by the team, including write ups of validation studies and technical reports.</li><li>
Ensure that technical reports with statistical terminology are translated into reports appropriate to the legislature and a lay audience.</li><li>
Participate in site visits and other outreach activities (virtually and in-person when safe) with participating counties as needed</li><li>
Conduct background research, literature reviews, and summaries of promising practices. Assist senior staff in providing ad hoc research support to the CJS Director and other court leaders.</li><li>
Develop analysis plans with recommended analytic strategies appropriate to address the research question and appropriate for type of data available.</li><li>
Design data collection instruments and support collection efforts through surveys and other instruments, as appropriate.</li><li>
Review and utilize analyses in analyses, as appropriate, other regularly submitted data by the courts, including but not limited to mental health diversion and JBSIS data.</li><li>
Document research findings in various formats and for varying audience levels.</li><li>
Advise Collaborative Justice Program Unit team to review research findings and identify issues present in the data and advise on possible training strategies to improve data reporting.</li><li>
Assist in facilitative court feedback opportunities to identify training and technical assistance needs.</li><li>
Assist senior staff in providing ad hoc research support to the CJS Director and other court leaders.</li><li>
Present research findings, making findings, methodological issues, and data limitations intelligible to legal, program and administrative leaders.</li><li>
Assist in preparing summaries, reports, and responses to legislative or other stakeholder inquiries as appropriate.</li><li>
Other duties as assigned.<br>
</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2><div><br>
<div><div>
</div><p>Bachelor&rsquo;s degree and three (3) years of analytical experience in program analysis, development, implementation, research, and/or evaluation. An additional four (4) years of professional experience as noted above may substitute for the bachelor&rsquo;s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis</p><p>
OR</p><p>
Master&rsquo;s degree in a directly related field for the assigned discipline, such as political science, public administration, statistics, mathematics, etc., that included qualitative and quantitative research.</p><p><br>
OR</p><p>
Two (2) years as an Associate Analyst with the Judicial Council of California or two (2) years of experience performing the duties of a class comparable in the level of responsibility to that of an Associate Analyst in a California superior court or California state-level government entity.</p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Information</b></h2><div><br>
<div><div>
</div><p>Please note, if you are selected for hire, verification of employment eligibility or authorization to work in the United States will be required.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
How To Apply</b></h2><div><br>
<div><div>
</div><p>This position requires the submission of our official application, responses to the supplemental questions, and a resume. Please apply by 5:00 P.M. on <b>January 9, 2026</b>.<br>
<br>
The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. Telecommunications Relay Service (TRS) is available by dialing 711. Once connected, provide the relay operator with the number for Human Resources: 415-865-4260.</p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Questions</b></h2><div><br>
<div><div>
</div><p><b>To better assess the qualifications of each applicant, please provide a response to the following questions. Your answers should not exceed a total of three pages.</b></p><ul><li>
Please explain why you are interested in this position.</li><li>
This position will support research and data analysis related to court implementation of behavioral health initiatives, diversion, and collaborative court programs. Please describe any experience you have conducting research or analyzing data in complex policy, behavioral health, or justice system contexts.</li><li>
This position will help administer surveys and analyze existing court data to support legislatively mandated projects, including work related to Senate Bill 910. Please describe any experience you have with designing, administering, or analyzing surveys, as well as any experience developing or using code for data manipulation or statistical analysis.<br>
</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Pay and Benefits</b></h2><div><br>
<div><div>
</div><p>$7,513 - $11,270 per month</p><p>
Please note due to statewide fiscal conditions, the posted salary range is subject to a temporary 3% reduction. In exchange for this temporary reduction, judicial branch employees accrue an additional 5 hours of paid personal leave per month through June 30, 2027.</p><p>
Some highlights of our benefits package include:</p><ul><li>
Health/Dental/Vision benefits program</li><li>
14 paid holidays per calendar year</li><li>
Choice of Annual Leave or Sick/Vacation Leave</li><li>
1 personal holiday per year</li><li>
Up to $130 per month reimbursement for qualifying commuting costs</li><li>
CalPERS Retirement Plan</li><li>
401(k) and 457 deferred compensation plans</li><li>
Employee Assistance Program</li><li>
Basic Life and AD&amp;D Insurance</li><li>
FlexElect Program</li><li>
Pretax Parking</li><li>
Long Term Disability Program (employee paid/optional)</li><li>
Group Legal Plan (employee paid/optional)<br>
</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Equal Employment Opportunity</b></h2><div><br>
<div><div>
</div><p><b>The Judicial Council of California is an Equal Opportunity Employer.</b></p></div></div></div></div></div>

Analyst

SEO (Sponsors for Educational Opportunity)

<div><p><b>Title: </b>IT &amp; Scholars Support Technician</p>
<p><b>
Department</b>: Information Technology</p>
<p><b>
Report to: </b>Director - Information Technology</p>
<p><b>
Compensation: </b>$30.82 - $36.30/Hour</p>
<p><b>
FLSA: </b>Non-Exempt</p>
<p><b>
Location/Hours:</b></p>
<p>
This is a full-time position with a hybrid schedule requiring in-person work three days a week (including required Saturdays). The typical weekly schedule is as follows:
</p><ul><li>Fall Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month).
<ul><li>Spring Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month).</li>
<li>Summer Term: Monday through Friday.</li>
<li>In-person attendance is required for all Saturday programming dates.</li>
<li>Two weeks of in-person attendance will be required during our 2025 College Application Bootcamp programming from July 21-August 1.</li>
</ul></li><li>Upon hire, all candidates must be within commutable distance of SEO's offices at Three Embarcadero Center Promenade Level, Suite P-1 San Francisco, CA 94111.</li>
<li>Work requires local travel beyond the office for Saturday programming at the following locations (subject to change):
<ul><li>UC Law San Francisco, 200 McAllister St, San Francisco, CA 94102.</li>
<li>Berkeley City College, 2050 Center St, Berkeley, CA 94704.</li>
</ul>
</li></ul><p><b>ABOUT SEO</b></p>
<p>
Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.</p>
<p><b>
POSITION OVERVIEW</b></p>
<p>
We are seeking a compassionate, adaptable IT support professional with a proven track record in documentation, communication, and attention to detail. You enjoy solving technical challenges, supporting users of all skill levels (especially high school students), and explaining technology in clear, accessible language. You thrive in dynamic environments, are comfortable saying &quot;I don't know, but I'll find out,&quot; and take pride in making technology run smoothly to support an organization's mission.</p>
<ul>
<li>Provide in-person and remote IT support for SEO staff, high school scholars, and part-time instructors using tools like Zoom, Gmail, Brightspace, and other educational technologies.</li>
<li>Support Saturday Programming in-person with IT, AV, Wi-Fi, and Chromebook troubleshooting.</li>
<li>Manage IT equipment rentals and loaners for both weekday and weekend programs.</li>
<li>Own IT support issues from start to finish, documenting solutions in tickets and knowledge articles.</li>
<li>Maintain high standards of customer service, focusing on fast response and high first-touch resolution.</li>
<li>Build and maintain an IT knowledge base with articles on core tools and standard operations (e.g., VPN, password resets, Chromebook setup).</li>
<li>Collaborate with the Director of IT Operations to recommend improvements to the technical tool suite.</li>
<li>Serve as an adult presence on campus, supporting program operations, student supervision, attendance, and special activities.</li>
<li>The scope of work includes:</li>
<li>Help Desk: Okta, password resets, MFA, Zoom, G-Suite, Zendesk, Robin Conference Booking.</li>
<li>Hardware: Troubleshooting workstations, laptops, printers, Zoom Rooms, monitors, AV equipment.</li>
<li>Instructor Support: Projection, dongles, Wi-Fi/Mi-Fi, Chromebook distribution.</li>
<li>Onboarding: Application training, account setup (Okta, Outlook, Zoom, Nitro, Box, Monday, Robin), laptop configuration, printer setup, equipment distribution.</li>
<li>Student Support: Brightspace admin, course enrollments, Chromebook and MiFi support, onboarding for Gmail/Zoom/EdTech.</li>
<li>Staff Support: Microphone setup, projection, dongles, personal device AV issues.</li>
<li>Office Management: Workstation reconfiguration, equipment moves, cable management.</li>
<li>Network: Server room, AV equipment, upgrades/testing with NY office.</li>
<li>Account Management: Okta/AD account creation, license assignment.</li>
<li>General: Classroom troubleshooting, equipment distribution, attendance support, student supervision.</li>
<li>Year-round duties include office IT support, AV, server room management, onboarding/offboarding, laptop configuration, and Saturday Academy support.</li>
<li>Seasonal projects: Chromebook setup/distribution, instructor onboarding, special events (e.g., graduations, mentor sessions), and summer intern support.</li>
<li>Non-IT support: Lunch and hallway supervision, attendance, equipment organization, supporting student well-being.</li>
</ul>
<p><b>QUALIFICATIONS</b></p>
<ul>
<li>Associate's degree in technology or related field preferred.</li>
<li>3-5 years of IT support/troubleshooting experience.</li>
<li>Experience with Okta, VMWare, Active Directory, Google Workspace, Zendesk, or O365 is a plus.</li>
<li>Experience with virtual classroom or instructional technologies is a plus.</li>
</ul>
<p><b> </b><b>COMPETENCIES &amp; SKILLS</b></p>
<ul>
<li>Excellent problem-solving, documentation, and communication skills.</li>
<li>Ability to explain technical concepts to non-technical users.</li>
<li>Strong interpersonal, task management, and customer service skills.</li>
</ul>
<p><b>COMPENSATION &amp; BENEFITS</b></p>
<p>
SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.</p>
<p>
The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.</p>
<p><b>
EEOC POLICY</b></p>
<p>
At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities &ndash; including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities &ndash; are strongly encouraged to apply.</p>
<p><b>
Equal Employment Opportunity is not just the law, it is our commitment.</b></p>
<p>
Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer &ndash; M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.</p>
<p>
If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.</p>
<p><b>
THE ORGANIZATION</b></p>
<p>
Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table &ndash; every table. We propel human potential.</p>
<p>
SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.</p>
<p>
Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/.</p></div><p></p>

IT & Scholars Support Technician

SEO Scholars

<b>Title:</b> IT & Scholars Support Technician
<br><br>
<b>Department:</b> Information Technology
<br><br>
<b>Report to:</b> Director - Information Technology
<br><br>
<b>Compensation:</b> $30.82 - $36.30/Hour
<br><br>
<b>FLSA:</b> Non-Exempt
<br><br>
<b>Location/Hours:</b><br>
This is a full-time position with a hybrid schedule requiring in-person work three days a week (including required Saturdays). The typical weekly schedule is as follows:
<br><br>
<b>Fall Term:</b> Tuesday through Saturday (3x a month); Monday through Friday (1x month).
<br><b>Spring Term:</b> Tuesday through Saturday (3x a month); Monday through Friday (1x month).
<br><b>Summer Term:</b> Monday through Friday.
<br>In-person attendance is required for all Saturday programming dates.
<br>Two weeks of in-person attendance will be required during our 2025 College Application Bootcamp programming from July 21-August 1.
<br>Upon hire, all candidates must be within commutable distance of SEO’s offices at Three Embarcadero Center Promenade Level, Suite P-1 San Francisco, CA 94111.
<br>Work requires local travel beyond the office for Saturday programming at the following locations (subject to change):
<br>UC Law San Francisco, 200 McAllister St, San Francisco, CA 94102.
<br>Berkeley City College, 2050 Center St, Berkeley, CA 94704.
<br><br>
ABOUT SEO
<br><br>
Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.
<br><br>
POSITION OVERVIEW
<br><br>
We are seeking a compassionate, adaptable IT support professional with a proven track record in documentation, communication, and attention to detail. You enjoy solving technical challenges, supporting users of all skill levels (especially high school students), and explaining technology in clear, accessible language. You thrive in dynamic environments, are comfortable saying “I don’t know, but I’ll find out,” and take pride in making technology run smoothly to support an organization’s mission.
<br><br>
Provide in-person and remote IT support for SEO staff, high school scholars, and part-time instructors using tools like Zoom, Gmail, Brightspace, and other educational technologies.
<br>Support Saturday Programming in-person with IT, AV, Wi-Fi, and Chromebook troubleshooting.
<br>Manage IT equipment rentals and loaners for both weekday and weekend programs.
<br>Own IT support issues from start to finish, documenting solutions in tickets and knowledge articles.
<br>Maintain high standards of customer service, focusing on fast response and high first-touch resolution.
<br>Build and maintain an IT knowledge base with articles on core tools and standard operations (e.g., VPN, password resets, Chromebook setup).
<br>Collaborate with the Director of IT Operations to recommend improvements to the technical tool suite.
<br>Serve as an adult presence on campus, supporting program operations, student supervision, attendance, and special activities.
<br><br>
<b>The scope of work includes:</b><br>
<b>Help Desk:</b> Okta, password resets, MFA, Zoom, G-Suite, Zendesk, Robin Conference Booking.
<br><b>Hardware:</b> Troubleshooting workstations, laptops, printers, Zoom Rooms, monitors, AV equipment.
<br><b>Instructor Support:</b> Projection, dongles, Wi-Fi/Mi-Fi, Chromebook distribution.
<br><b>Onboarding:</b> Application training, account setup (Okta, Outlook, Zoom, Nitro, Box, Monday, Robin), laptop configuration, printer setup, equipment distribution.
<br><b>Student Support:</b> Brightspace admin, course enrollments, Chromebook and MiFi support, onboarding for Gmail/Zoom/EdTech.
<br><b>Staff Support:</b> Microphone setup, projection, dongles, personal device AV issues.
<br><b>Office Management:</b> Workstation reconfiguration, equipment moves, cable management.
<br><b>Network:</b> Server room, AV equipment, upgrades/testing with NY office.
<br><b>Account Management:</b> Okta/AD account creation, license assignment.
<br><b>General:</b> Classroom troubleshooting, equipment distribution, attendance support, student supervision.
<br>Year-round duties include office IT support, AV, server room management, onboarding/offboarding, laptop configuration, and Saturday Academy support.
<br><b>Seasonal projects:</b> Chromebook setup/distribution, instructor onboarding, special events (e.g., graduations, mentor sessions), and summer intern support.
<br><b>Non-IT support:</b> Lunch and hallway supervision, attendance, equipment organization, supporting student well-being.
<br><br>
QUALIFICATIONS
<br><br>
Associate’s degree in technology or related field preferred.
<br>3-5 years of IT support/troubleshooting experience.
<br>Experience with Okta, VMWare, Active Directory, Google Workspace, Zendesk, or O365 is a plus.
<br>Experience with virtual classroom or instructional technologies is a plus.
<br><br>
COMPETENCIES & SKILLS
<br><br>
Excellent problem-solving, documentation, and communication skills.
<br>Ability to explain technical concepts to non-technical users.
<br>Strong interpersonal, task management, and customer service skills.
<br><br>
COMPENSATION & BENEFITS
<br><br>
SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.
<br><br>
The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.
<br><br>
EEOC POLICY
<br><br>
At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply.
<br><br>
Equal Employment Opportunity is not just the law, it is our commitment.
<br><br>
Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.
<br><br>
If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.
<br><br>
THE ORGANIZATION
<br><br>
Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential.
<br><br>
SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.
<br><br>
Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/.

Neon

<div>
 <strong>
  About Neon
  <br/>
  <br/>
 </strong>
 Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We&rsquo;re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
 <br/>
 <br/>
 As an early team member, you&rsquo;ll have the opportunity to shape and scale Neon&rsquo;s product and culture, making a direct impact on our growth and success. You&rsquo;ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
 <br/>
 <br/>
 The Role
 <br/>
 <br/>
 The Payment Operations Analyst plays a critical role in ensuring the smooth day-to-day execution of Neon Pay&rsquo;s payments operations. You&rsquo;ll manage dispute resolution, fraud investigation, and transaction performance tracking &mdash; providing the data and insights that fuel our payment optimization and risk strategies.
 <br/>
 <br/>
 This is a hands-on operational role that sits within the Payments function, working closely with product managers and partners to ensure accuracy, compliance, and continuous improvement.
 <br/>
 <br/>
 What You&rsquo;ll Do
 <br/>
 <br/>
 <ul>
  <li>
   Manage dispute and chargeback processes from intake to resolution.
  </li>
  <li>
   Conduct fraud investigations and escalate patterns to product and risk leads.
  </li>
  <li>
   Track and analyze performance metrics such as authorization rates, decline reasons, and fraud losses.
  </li>
  <li>
   Support reporting and KPI tracking for payment optimization and risk performance.
  </li>
  <li>
   Document workflows, maintain compliance standards, and identify areas for process improvement.
  </li>
  <li>
   Collaborate with Product, Engineering, and external partners to strengthen operations and data accuracy.
   <br/>
   <br/>
  </li>
 </ul>
 What You&rsquo;ll Bring
 <br/>
 <br/>
 <ul>
  <li>
   3&ndash;5 years&rsquo; experience in payments operations, fraud/risk operations, or financial services.
  </li>
  <li>
   Strong analytical skills; comfortable working with data dashboards and performance reporting tools.
  </li>
  <li>
   Detail-oriented, process-driven, and proactive in identifying inefficiencies.
  </li>
  <li>
   Strong communicator, able to work effectively across product, operations, and external teams.
   <br/>
   <br/>
  </li>
 </ul>
 Compensation Range: $70K - $90K
 <br/>
 <br/>
</div>


Payments Performance Analyst

OpenAI

<div>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI&rsquo;s breakneck shipping cadence and growth&mdash;and the expectation that it will only accelerate&mdash;transforming our rich support data into real‑time insights and scalable, self‑serve analytics is critical to sustaining exceptional customer experiences on the path to AGI.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a User Operations Data Analyst who will dig deep into user‑support data&mdash;surfacing trends, volumes, and friction signals&mdash;and turn these findings into actionable insights and always‑on reporting. You&rsquo;ll design, build, and maintain self‑serve dashboards that keep every stakeholder informed in real time, partnering closely with Data Science and Engineering to ensure clean pipelines, robust models, and scalable tooling. Think proactive friction detection and real‑time service‑health views that help us stay ahead of demand&mdash;delivering decision‑grade insights, not just prettier slide decks.
 <br/>
 <br/>
 This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
 <br/>
 <br/>
 <strong>
  In This Role, You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Explore large support and product datasets to uncover trends, volume drivers, and user‑experience pain points, distilling findings into clear, actionable narratives.
  </li>
  <li>
   Build, enhance, and maintain self‑serve dashboards and reporting tools, enabling non‑technical teams to answer their own data questions.
  </li>
  <li>
   Establish a unified metrics taxonomy for service‑health and performance&mdash;and build automated data‑sharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same real‑time view of success
  </li>
  <li>
   Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes&mdash;powering smarter routing, richer self‑serve insights, and swifter root‑cause analysis.
  </li>
  <li>
   Partner with Data Engineering to ensure reliable pipelines, implement data‑quality checks, and document sources of truth.
  </li>
  <li>
   Jump into high‑priority special projects to conduct bespoke deep‑dive analyses and deliver clear, strategic recommendations to leadership.
  </li>
  <li>
   Prototype quickly&mdash;leveraging ChatGPT, Jupyter notebooks, Retool, and other tools&mdash;to prove value before hardening with Engineering.
  </li>
  <li>
   Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Might Thrive In This Role If You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8 + years in analytics, business intelligence, or data science, ideally supporting customer support or operations teams.
  </li>
  <li>
   Expert‑level SQL skills and proficiency in Python or R for advanced analysis and automation
  </li>
  <li>
   Hands‑on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self‑serve usability.
  </li>
  <li>
   Hands‑on experience fine‑tuning or prompt‑engineering LLMs to build text classifiers, sentiment analysis, or tagging systems.
  </li>
  <li>
   Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non‑technical audiences.
  </li>
  <li>
   Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs.
  </li>
  <li>
   Strong cross‑functional communication skills&mdash;comfortable collaborating daily with engineers, data scientists, and operations leaders.
  </li>
  <li>
   An eye for detail, a zero‑defect mindset, and a bias toward action over theoretical perfection
  </li>
  <li>
   Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow.
  </li>
  <li>
   Thrive in a fast‑moving, ambiguous environment where priorities can shift quickly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About OpenAI
  <br/>
  <br/>
 </strong>
 OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
 <br/>
 <br/>
 We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
 <br/>
 <br/>
 For additional information, please see OpenAI&rsquo;s Affirmative Action and Equal Employment Opportunity Policy Statement.
 <br/>
 <br/>
 Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
 <br/>
 <br/>
 To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
 <br/>
 <br/>
 We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
 <br/>
 <br/>
 OpenAI Global Applicant Privacy Policy
 <br/>
 <br/>
 At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
 <br/>
 <br/>
 Compensation Range: $235K
 <br/>
 <br/>
</div>


Data Analyst, User Operations

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