sales engineer

it support engineer

qs engineer

software engineer

technical engineer

systems support engineer

Trapeze Group AMEA - ASEAN, Middle East, Africa

<div>
 
 Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 29 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.
 
 
 &ldquo;Modaxo&rsquo;s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world&rsquo;s people&rdquo; &ndash; Bill Delaney, CEO, Modaxo
 
 
 
 
 
 
 Purpose of the Role
 
 
 
 The System Support Engineer Role is part of Customer Support Team to provide technical support for a Transportation Software Product that is in use by Large Government Organization at UAE.
 
 
 To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along with testing and deployment of software changes and new releases.
 
 
 
 
 
 
 Key Duties and Responsibilities
 
 
 
 
 
 
 
 Transportation Systems &amp; Application Support
 
 
 <ul>
 <li>
 Install, upgrade, and maintain transportation systems and IT applications.
 </li>
 <li>
 Monitor Taxi Systems, E-Hailer, AVM, ITS, and AFC to ensure SLA compliance and system uptime.
 </li>
 <li>
 Provide on-site technical support, including troubleshooting and Mobile Data Terminal (MDT) installations.
 </li>
 <li>
 Respond to customer issues within agreed SLAs and ensure timely resolution.
 </li>
 <li>
 Document all activities and follow established Trapeze processes and standards.
 </li>
 <li>
 Conduct customer site visits to diagnose and resolve operational issues.
 </li>
 <li>
 Collaborate with cross-functional teams to support system improvements and operational enhancements.
 </li>
 </ul>
 
 
 
 
 
 Database, BI &amp; Reporting
 
 
 <ul>
 <li>
 Manage SQL Server installation, maintenance, backups, performance optimization, and recovery.
 </li>
 <li>
 Ensure database reliability, security, and availability across environments.
 </li>
 <li>
 Develop and optimize SQL queries, stored procedures, views, and schema objects.
 </li>
 <li>
 Build SSRS reports and maintain dashboards for operational and management use.
 </li>
 <li>
 Manage ETL processes for accurate data integration and transformation.
 </li>
 <li>
 Work with stakeholders to define reporting requirements and deliver actionable insights.
 </li>
 <li>
 Analyze operational data to identify trends, performance gaps, and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 A Bachelor of Science Degree in Electronics or Computer Engineering, or a similar technical field will be highly regarded.
 </li>
 <li>
 Minimum 4-5 Years solid experience in Technical hands-on support roles.
 </li>
 <li>
 Working Experience in Transportation Application services mainly in ITS, Taxi management solutions.
 </li>
 <li>
 Working Experience with Application support service mainly on Hardware related Embedded systems.
 </li>
 <li>
 Expertise in Windows and Linux Environment &ndash; Administration &amp; Management
 </li>
 <li>
 Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable.
 </li>
 <li>
 Experience following ITIL processes for Incident management and Change &amp; Release management.
 </li>
 <li>
 Expertise in MS SQL, Qlik, Power BI, and Tableau to manage database administration and deliver insightful dashboards and reports.
 </li>
 </ul>
 
 
</div>

System Support Engineer

Terracotta medical services

Job Specifics:<ul><li>Job Title: Field Support Engineer &ndash; IT Systems</li><li>Job Type: Full-time</li><li>Job Level: Mid Career</li><li>Job Location: Client Sites all over UAE, including travel between all emirates of UAE.</li><li>Office Location: Ras Al Khor, Dubai</li></ul>Job Description:<ul><li>The ideal candidate should have a thorough knowledge of the installation and maintenance of IT systems.</li><li>The candidate is responsible for building, testing, troubleshooting, and maintaining IT systems per the client's requirements.</li><li>The candidate should be able to provide technical support to clients via site visits, phone, or remote access.</li><li>The candidate should be able to work with the rest of the team for timely delivery projects and the best results.</li></ul>Skills and Requirements:<ul><li>Minimum 3-4 years of IT systems-related work experience in UAE</li><li>Strong knowledge in Firewall and VPN, Sonicwall/Fortigate/Sophos, Switches Cisco/HP, Vmware, HyperV, and Microsoft 365</li><li>Knowledge about Windows Server Administration</li><li>Knowledge about Computer Hardware and Networking</li><li>Customer service oriented</li><li>Strong written, verbal, and troubleshooting skills</li><li>Ability to work in a complex networking environment</li><li>UAE Driving License is an advantage (Not Mandatory)</li><li>ELV systems experience is an advantage (Not Mandatory)</li><li>Education. : Bachelor&rsquo;s Degree</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthApplication Question(s):<ul><li>what is your salary expectation?</li><li>Do you have any notice period ? if yes how many days?</li></ul>Experience:<ul><li>the installation and maintenance of IT systems.: 4 years (Required)</li><li>building, testing, troubleshooting IT systems : 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Field Support Engineer – IT Systems

Dicetek LLC

<div>
 
 Position Overview
 
 
 
 We are seeking a talented and enthusiastic L2 Technical Support Engineer to join our Technical Support Team. The ideal candidate will be certified in
 
 ITIL, MCSE, CCNA
 
 , and
 
 Office 365
 
 (preferred), and will play a key role in ensuring the continuity, stability and efficiency of our IT services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
 </li>
 <li>
 Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
 </li>
 <li>
 Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services.
 </li>
 <li>
 Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
 </li>
 <li>
 Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.
 </li>
 <li>
 Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.
 </li>
 <li>
 Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives.
 </li>
 <li>
 Comply with the company's Global IT policies, procedures, and standards in all daily activities.
 </li>
 <li>
 Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.
 </li>
 <li>
 Assist in managing and maintaining servers, storage systems, and network equipment as required.
 </li>
 <li>
 Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.
 </li>
 <li>
 Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
 </li>
 <li>
 Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.
 </li>
 <li>
 Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.
 </li>
 <li>
 Support onboarding and offboarding processes, including device setup, account creation, and access rights management.
 </li>
 <li>
 Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.
 
 
 </li>
 </ul>
 
 Required Certifications
 
 
 
 <ul>
 <li>
 ITIL
 </li>
 <li>
 MCSE
 </li>
 <li>
 CCNA
 </li>
 <li>
 Office 365 certification (preferred)
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Excellent communication and customer service abilities
 </li>
 <li>
 Good knowledge of networking, telecommunication systems, and Microsoft technologies
 </li>
 <li>
 Familiarity with ITSM processes
 </li>
 <li>
 Proactive, self-motivated, and keen to stay updated with modern technologies
 </li>
 </ul>
</div>

L2 - Technical Support Engineer

Kong Inc.

<div>
 
 Are you ready to power the World's connections?
 
 
 
 If you don&rsquo;t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we&rsquo;re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
 </li>
 <li>
 Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
 </li>
 <li>
 Support PoCs throughout the entire evaluation process
 </li>
 <li>
 Ensure 100% customer satisfaction across the assigned set of accounts
 </li>
 <li>
 Prioritise customer needs and coordinate with support, product, and engineering teams to help support customer needs
 </li>
 <li>
 Create technical documentation for DevOps, implementations, and services engagements
 </li>
 <li>
 Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
 </li>
 <li>
 And any additional tasks required by the manager
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 7+ years of software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
 </li>
 <li>
 Solid understanding of cloud computing trends and open source business models
 </li>
 <li>
 You are a strong listener and communicator
 </li>
 <li>
 You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
 </li>
 <li>
 Enthusiasm for working in a high-profile, fast-paced startup culture
 </li>
 <li>
 Experience with Docker/Kubernetes and other cloud native platforms
 </li>
 <li>
 Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.
 
 
 </li>
 </ul>
 
 About Kong
 
 
 
 Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become &ldquo;API-first&rdquo; and securely accelerate AI adoption. Kong helps organizations globally &mdash; from startups to Fortune 500 enterprises &mdash; unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.
 
 
</div>

Staff Solutions Engineer

Convergint

<div>
 
 JOB SUMMARY:
 
 
 
 Responsible for all maintenance activities related to their accounts and/or local designated team
 
 
 activities. Including preparation of proposals for AMC and Services plus administrating dedicated team members while executing the work order. Main point of contact for logged cases and provides first line support. Coordinates tasks internally and externally. Continuously improving team productivity by enhancing their skillsets. Manage key accounts and develop them.﻿
 
 
 
 KEY RESULTS AREAS (RESPONSIBILITIES):
 
 
 
 <ul>
 <li>
 First line support for maintenance services.
 </li>
 <li>
 Prepares quotations and proposals for maintenance requests.
 </li>
 <li>
 Operational planning for deploying all required manpower for the execution of jobs. Provides instruction on maintenance scope, timelines, locations and all relevant details.
 </li>
 <li>
 Arrange site visits before commencement of the job.
 </li>
 <li>
 Monitors progress of the work orders (cases) assigned to their respective team members.
 </li>
 <li>
 Actual sourcing and procurement activities for maintenance activities.
 </li>
 <li>
 Coordination with the freight forwarder &amp; supplier while placing orders for maintenance.
 </li>
 <li>
 Coordinates with necessary work permits associated to the site.
 </li>
 <li>
 Prepares monthly reports.
 </li>
 <li>
 Updating NetSuite daily based on the logs open and logs closed.
 </li>
 <li>
 Attends client meetings, if required.
 </li>
 <li>
 Participates as support for preparing tenders and submittals.
 </li>
 <li>
 Prepares and follow up maintenance proposals.
 </li>
 <li>
 Contributes to department revenues﻿.
 
 
 </li>
 </ul>
 
 KEY JOB REQUIREMENTS:
 
 
 
 
 EDUCATION
 
 
 
 <ul>
 <li>
 Bachelors of Engineering or IT as minimum
 </li>
 <li>
 Project coordination t skills are essential
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 3-4 years experience in a security services companies
 </li>
 <li>
 Must have extensive knowledge of UAE
 
 
 </li>
 </ul>
 
 Specific Skills
 
 
 
 <ul>
 <li>
 Key account management skills
 </li>
 <li>
 Very good command of English
 </li>
 <li>
 Good command of computer skills
 </li>
 </ul>
</div>

Engineering Support

Naffco

<div></div><div>Experience: 4 - 9 yrs. | Opening: 1
 
Education:Any Graduation 
Nationality: Any Nationality 
Industry Type:Automotive / Automobile / Auto Accessories 
Other Benefits:Bachelor Accomodation, Annual Leaves As Per Labour Law, Perks &amp; Benefits As Per Labour Law 
Functional Area:Engineering Dec 4,2025 
<div><div>
</div></div><div></div><h3 class="jobSectionHeader">Job Description</h3>
<div>Job Overview:
The Hydraulic Engineer for Fire Trucks is responsible for designing, testing, maintaining, and optimizing hydraulic systems used in fire trucks and emergency response vehicles. This role involves applying engineering principles to ensure the hydraulic systems are efficient, reliable, and meet safety standards. The Hydraulic Engineer will collaborate closely with design teams, production, and service departments to develop and maintain hydraulic systems that support the operations of fire trucks.<h4 class="jobSectionHeader">
Key Responsibilities:</h4>
1. Design &amp; Development:<ul><li><ul><li>
Design hydraulic systems for fire trucks, including pumps, valves, cylinders, hoses, and other essential components.</li><li>
Develop hydraulic schematics and diagrams based on technical specifications and requirements for fire truck applications.</li><li>
Work closely with other engineering teams to integrate hydraulic systems with other fire truck systems, such as water pumps, aerial ladders, and rescue equipment.</li></ul></li></ul>
2. System Testing &amp; Validation:<ul><li><ul><li>
Conduct testing on hydraulic systems to ensure they meet safety, functionality, and performance standards.</li><li>
Perform simulations, troubleshooting, and adjustments to optimize the efficiency and durability of hydraulic systems under real-world conditions.</li><li>
Analyze system failures and recommend improvements based on test results.</li></ul></li></ul>
3. Maintenance &amp; Support:<ul><li><ul><li>
Provide ongoing maintenance, diagnostic support, and troubleshooting for hydraulic systems in operational fire trucks.</li><li>
Offer technical assistance to service teams to resolve hydraulic issues during routine maintenance or repairs.</li><li>
Ensure systems are compliant with safety regulations and industry standards.</li></ul></li></ul>
4. Compliance &amp; Documentation:<ul><li><ul><li>
Ensure hydraulic systems comply with industry regulations, safety standards, and environmental requirements.</li><li>
Prepare technical documentation and reports for internal use and client presentations.</li></ul></li></ul>
5. Collaboration &amp; Coordination:<ul><li><ul><li>
Work closely with product managers, fire truck designers, and manufacturing teams to ensure seamless integration of hydraulic systems into vehicle designs.</li><li>
Liaise with suppliers to source hydraulic components and materials, ensuring quality and cost-efficiency.</li></ul></li></ul>
</div><div><h3 class="jobSectionHeader">Desired Candidate Profile</h3>
<div><ul><li>Education: Bachelor's degree in Mechanical Engineering, Fluid Mechanics, or a related field. A Master's degree or specialization in hydraulics is a plus.</li><li>
Experience: Minimum of 3-5 years of experience in hydraulic system design, ideally within the automotive, fire truck, or emergency vehicle industry.</li></ul>
</div>Keyword: Hydraulic Engineer,Hydraulic System Designer,Fire Truck Specialist,Mechanical Hydraulic Engineer,Fire Truck Hydraulic Consultant,Hydraulic Applications Engineer,Emergency Vehicle Engineer,Automation Studio</div></div>

Hydraulic Engineer (Fire Trucks)

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5564 systems support engineer jobs IN Dubai

System Support Engineer

Field Support Engineer – IT Systems

L2 - Technical Support Engineer

L2 - Technical Support Engineer

Staff Solutions Engineer

Engineering Support

Hydraulic Engineer (Fire Trucks)