operations manager

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assistant engineering manager

associate director

base management lead

team lead

51Talk Headquarters

<div>
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
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 Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.
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 Monitor team performance and ensure consistent execution of renewal sales strategies.
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 Provide coaching and regular feedback to improve team members&rsquo; communication skills, call quality, and sales effectiveness.
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 Analyze student learning progress and customer data to support the team in offering tailored renewal solutions.
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 Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process.
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 Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes.
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 Collaborate with other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention.
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 Report team and individual performance to management with recommendations for improvement.
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 </ul>
 
 
 Requirements:
 
 
 <ul>
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 Minimum 3 years of experience in telesales, sales or any related field, including 1 year in a leadership or supervisory role.
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 Professional proficiency in English in both writing and speaking.
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 Strong leadership and coaching skills, with the ability to lead by example.
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 Target-driven, with a solid understanding of sales strategy and customer lifecycle management.
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 Excellent communication, problem-solving, and team management abilities.
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 </ul>
 
 
</div>

Sales Team Lead/Supervisor

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabat&rsquo;s longtail restaurant portfolio. This role will ensure the successful engagement, growth, and retention of accounts through high-impact coaching, performance management, and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.
 
 
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 Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.
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 Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.
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 Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.
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 Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.
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 Ensure team alignment with Talabat&rsquo;s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.
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 Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 University Graduates Only
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 2&ndash;4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment
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 Demonstrated leadership ability with a track record of managing or mentoring high-performing teams
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 Strong communication, stakeholder management, and problem-solving skills
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 Proficiency in both English and Arabic
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 Self-starter with high adaptability and resilience in fast-paced, dynamic environments
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 </ul>
</div>

Team Lead Vendor Help Desk

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 As a Partner Support Team Leader, you will play a pivotal role in shaping and delivering a standout customer experience that sets us apart. Leading a team of frontline technical support agents, you will ensure every customer interaction is handled with care, expertise, and efficiency, building trust and long-term value.
 
 
 You&rsquo;ll guide and develop your team to exceed performance, quality, and customer satisfaction targets through clear direction, ongoing coaching, and regular one-to-ones. By fostering a culture of accountability and continuous improvement, you&rsquo;ll empower the team to resolve complex issues, manage escalations effectively, and deliver support that reflects our commitment to excellence.
 
 
 This role is critical to the success of our organisation, driving loyalty, reinforcing our reputation, and helping us deliver on our promise of a truly differentiated customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Inspire and lead a high-performing team of Contact Centre Agents, fostering a culture focused on accountability, customer obsession, and continuous improvement.
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 Coach and develop team members through regular 1:1s, constructive feedback, and tailored development plans to enhance performance and customer outcomes.
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 Monitor individual and team KPIs, including productivity, quality, first contact resolution, attendance, AHT, and CSAT, using data to drive improvements that elevate the customer experience.
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 Identify skills gaps and training needs, partnering with the Training team to deliver impactful learning and upskilling programs that build confidence and capability.
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 Manage real-time operations, ensuring optimal queue management, schedule adherence, and service level achievement across all support channels (phone, chat, email).
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 Oversee daily workflow and task distribution to maintain seamless, timely, and effective customer interactions.
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 Act as an escalation point for complex or sensitive customer issues, demonstrating strong problem-solving and customer advocacy to drive resolution and retention.
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 Conduct regular QA checks, including call/chat monitoring and email reviews, to ensure compliance with quality standards and identify coaching opportunities.
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 Track and manage time accountability, including agent hours, breaks, and adherence to attendance policies (e.g., Bradford Factor monitoring).
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 Analyze performance trends and operational data to surface insights, recommend enhancements to tools and processes, and improve customer and agent experiences.
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 Champion best practices by implementing and upholding company policies, service standards, and quality expectations.
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 Deliver clear and insightful reporting on team performance, customer impact, and opportunities to the Leadership team.
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 Lead workforce management activities, including scheduling, time-off approvals, and ensuring adequate coverage across shifts.
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 Support hiring, onboarding, and performance management processes to build and maintain a strong, customer-focused team.
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 Leverage data and customer feedback in daily decision-making, sharing insights across the organisation to influence broader CX improvements.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business administration or a relevant field
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 Fluency in both English and Arabic, with exceptional writing and speaking skills in both languages
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 Advanced proficiency in using CRM systems.
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 5+ years of experience in Customer Experience with a minimum of 2 years of experience in managing teams in Customer Experience or support, preferably B2B.
 
 
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 </ul>
 
 Other Capabilities:
 
 
 
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 Inspirational Leadership: Proven ability to lead, motivate, coach, and develop diverse, high-performing teams in a customer support or contact centre environment.
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 Customer-Centric Mindset: Deep commitment to delivering exceptional, human-centered customer experiences, with a passion for resolving issues in a way that builds loyalty and trust.
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 Bilingual Communication: Fluent in English and Arabic, with excellent verbal and written communication skills that enable clear, empathetic, and effective interactions with customers and colleagues.
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 Analytical Thinking: Skilled in interpreting performance metrics, identifying trends, and using data-driven insights to guide decision-making and continuous improvement.
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 Calm, Decisive Problem Solving: Strong critical thinking skills with the ability to manage escalations and resolve complex issues quickly and diplomatically.
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 Organisational Agility: Exceptional time management and prioritisation skills, with the ability to stay focused and organised in a fast-paced, high-volume environment.
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 Tech-Savvy: Proficient in Microsoft Office Suite, Google Workspace, and customer support platforms such as Zendesk, with the ability to learn and adapt to new systems quickly.
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 Adaptability &amp; Resilience: Comfortable with change, ambiguity, and shifting priorities - able to manage competing demands while maintaining focus on team goals and customer outcomes.
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 Collaboration &amp; Influence: Able to work cross-functionally and influence stakeholders at all levels to improve processes and enhance the overall partner and customer experience.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
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 Think Future First
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 Data Beats Opinions, Speed Beats Perfection
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 Optimise for Impact
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 No Ostriches Allowed
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 Our People, Our Power
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 The Biggest Risk is Taking no Risk at All
 
 
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 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Team Lead Rider Engagement

Al Ahly Momkn

<div>
 
 The Marketing Team Leader will drive merchant-focused marketing strategies and campaigns, ensuring our value proposition resonates with our merchant base. This role combines strategic planning, hands-on execution, and team leadership to increase merchant acquisition, retention, and engagement. He/she will work closely with Sales, Product, and Customer Service teams to ensure that our marketing is targeted, impactful, and aligned with business goals.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the planning and execution of merchant-focused marketing campaigns across digital, print, and in-person channels.
 
 </li>
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 Develop communication strategies that clearly convey the benefits of our products and services to different merchants segments.
 
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 Manage and mentor the marketing team, ensuring alignment with KPIs and deadlines.
 
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 Coordinate with Sales and Partnerships teams to support merchant acquisition and retention initiatives.
 
 </li>
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 Oversee the creation of merchant-focused content, including brochures, email campaigns, case studies, and social media posts.
 
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 Analyze campaign performance, market trends, and merchant feedback to optimize future initiatives.
 
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 Maintain brand consistency and tone across all merchant communication touchpoints.
 
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 Collaborate with Product Marketing to ensure merchants are informed about new features, updates, and promotions.
 
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 Organize merchant events, activations, and training sessions to build strong relationships and drive loyalty.
 
 </li>
 <li>
 Willingness to work outside the office environment when needed &mdash; conducting market surveys, attending on-ground activations, and engaging directly with merchants.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field
 
 </li>
 <li>
 Excellent communication and presentation abilities (Arabic &amp; English proficiency is a plus).
 
 </li>
 <li>
 Solid understanding of merchant needs, market trends, and competitive landscape.
 
 </li>
 <li>
 Proficiency in marketing tools (CRM, automation platforms, analytics tools, etc.).
 
 </li>
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 Creative thinker with strong analytical skills and a results-driven mindset.
 
 </li>
 <li>
 Proven track record in developing and executing merchant-facing marketing campaigns.
 
 </li>
 <li>
 5+ years of marketing experience, preferably in fin-tech, payments, or merchant services.
 
 </li>
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 Strong leadership and team management skills.
 
 
 
 
 
 
 
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Embark on an exciting journey with the Fin-tech Experts.
 
 </li>
 <li>
 Join a workplace that actively encourages and supports all talents.
 
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 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
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 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
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 </ul>
</div>

Marketing Team Leader

Tasaheel تساهيل

<div>
 
 About Us
 
 
 
 Tasaheel is one of Egypt&rsquo;s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.
 
 
 Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs&mdash;particularly women and youth&mdash;to grow their businesses, improve their livelihoods, and contribute to sustainable local development.
 
 
 With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.
 
 
 
 Overview
 
 
 
 The SMEs Team Leader will be responsible for managing and expanding a portfolio of SME clients while leading and developing a team of SME officers. The role focuses on meeting clients&rsquo; financial needs&mdash;including deposits, transactions, trade finance, and borrowing&mdash;while ensuring strong customer relationships, portfolio growth, and high team performance.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Lead, supervise, and mentor a team of SME officers to achieve business objectives.
 </li>
 <li>
 Set clear performance targets for the team and ensure consistent achievement.
 </li>
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 Support team members with training, coaching, and guidance to enhance skills and productivity.
 </li>
 <li>
 Manage and grow a portfolio of SME customers while ensuring high levels of client satisfaction and retention.
 </li>
 <li>
 Build strong relationships with decision-makers within client organizations.
 </li>
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 Handle escalated client concerns and ensure timely, professional resolution.
 </li>
 <li>
 Identify and execute cross-selling and upselling opportunities across financial products.
 </li>
 <li>
 Drive client acquisition strategies to expand the SME portfolio.
 </li>
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 Ensure team compliance with customer service standards, policies, and procedures.
 </li>
 <li>
 Monitor market trends and competitor activities to identify growth opportunities.
 </li>
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 Collaborate with internal departments to ensure efficient and seamless customer service delivery.
 
 
 </li>
 </ul>
 
 What Makes You a Good Fit
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in banking with a focus on SME banking.
 </li>
 <li>
 Proven team leadership/people management experience.
 </li>
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 Successful completion of a credit course (mandatory).
 </li>
 <li>
 Strong leadership, communication, and negotiation skills.
 </li>
 <li>
 Demonstrated success in portfolio growth and client relationship management.
 </li>
 <li>
 Ability to motivate and guide a team toward achieving ambitious targets.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 
 
 </li>
 </ul>
 At Tasaheel, we believe that access to finance is not just a service&mdash;it&rsquo;s a catalyst for transformation.
</div>

SMEs Team Leader- Giza

SMEs Team Leader- October

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