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senior academic counsellor - team lead sales Jobs in Hyderabad

senior academic counsellor - team lead sales

team lead

NxtWave

<div>
 
 
 Lead the Next Tech Revolution &ndash; Inspire, Impact, and Grow with NxtWave
 
 🚀
 
 
 Are you a natural leader who thrives in a fast-paced, mission-driven environment? Do you speak Telugu and have a passion for driving performance while helping youth build life-changing tech careers? This is your opportunity to take on a high-impact role at one of India&rsquo;s fastest-growing Ed-Tech startups.
 
 
 
 
 
 Work Location &amp; Working Days:
 
 <ul>
 <li>
 
 Work from Office &ndash; Hyderabad
 
 </li>
 <li>
 
 6-Day Work Week
 
 </li>
 </ul>
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage a team of Business Development Associates and Sales Representatives to achieve revenue targets
 </li>
 <li>
 Monitor performance metrics and train team members to consistently improve conversions
 </li>
 <li>
 Counsel learning prospects, offer career guidance, and explain how CCBP 4.0 Programs can accelerate their careers
 </li>
 <li>
 Communicate the value and uniqueness of NxtWave&rsquo;s CCBP 4.0 Programs
 </li>
 <li>
 Oversee the complete sales closing lifecycle, including calls, product demonstrations, closures, and post-sales engagement
 </li>
 <li>
 Maintain a detailed record of lead interactions and provide feedback to enhance lead quality
 </li>
 <li>
 Drive weekly targets related to revenue and enrollments
 </li>
 <li>
 Share customer behavior insights, competitor activity, and market trends with the marketing team
 </li>
 <li>
 Handle escalations to ensure a seamless customer experience
 </li>
 <li>
 Set clear targets and responsibilities for team members and ensure timely execution
 </li>
 <li>
 Offer quick responses and practical solutions for operational challenges
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirement:
 
 
 <ul>
 <li>
 At least 1 year of experience in managing a sales team, preferably in the EdTech sector
 </li>
 <li>
 Strong verbal and written communication skills, along with excellent interpersonal and presentation abilities
 </li>
 <li>
 Native fluency in
 
 Telugu
 
 and strong command of
 
 English
 
 </li>
 <li>
 A sales-driven mindset with a passion for helping learners transform their careers
 </li>
 <li>
 High levels of empathy, patience, and commitment
 </li>
 <li>
 Systematic approach to managing sales funnels, task prioritization, and achieving targets
 </li>
 <li>
 A desire to work in a high-growth startup environment and contribute meaningfully to its mission
 </li>
 </ul>
 
 
 
 
 
 About NxtWave:
 
 
 
 NxtWave was founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur), with a vision to transform India&rsquo;s youth into highly skilled tech professionals, regardless of their educational background. Our flagship CCBP 4.0 programs are helping learners build successful careers in tech across the country.
 
 
 In February 2023, we raised ₹275 crore, led by Greater Pacific Capital, and are also backed by Orios Ventures, Better Capital, and top startup founders. We are officially partnered with NSDC under the Ministry of Skill Development &amp; Entrepreneurship and recognized by NASSCOM, the Ministry of Commerce and Industry, and Startup India.
 
 
 Recognized with awards like &lsquo;The Greatest Brand in Education&rsquo; and &lsquo;Startup Spotlight Award 2023&rsquo; by T-Hub, we&rsquo;ve built a learner base across 647+ districts. In just 2.5 years, our learners have been hired by 1700+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, and Deloitte.
 
 
 We make tech education accessible with vernacular content and interactive learning. By teaching in students' mother tongues, we ensure higher comprehension, deeper attention, and better outcomes.
 
 
 
 
 
 
 Be part of the movement that&rsquo;s creating the next wave of tech talent in India. Lead with purpose, drive impact, and build your legacy at NxtWave. Apply now and be the leader who powers India&rsquo;s tech transformation!
 
 💼✨
 
 
 
</div>

Senior Academic Counsellor - Team Lead Sales

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 10 years of experience with quota-carrying cloud or software sales, or account management at a B2B software company.
 </li>
 <li>
 Leadership experience, such as people management, team lead, mentorship, or coaching.
 </li>
 <li>
 Experience in, or supporting the oil &amp; gas industry.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience managing and leading a team.
 </li>
 <li>
 Experience working with, and managing, cross-functional internal teams (e.g. Business Development, Customer Engineers, Partner Sales) and external partners in complex implementation projects and negotiations.
 </li>
 <li>
 Experience driving growth of cloud technologies in the oil &amp; gas industry.
 </li>
 <li>
 Ability to manage business and commercial models while leading organizational transformations and delivering on results.
 
 
 </li>
 </ul>
 
 
 About The Job
 
 
 
 
 The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
 
 
 As a Field Sales Manager (FSM), you will manage a team of Field Sales Representatives (FSRs) who sell to our
 
 
 2025-08-11T12:59:48.109Z 83151533574628038 Specialist Manager, gTech Ads Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India
 
 .
 
 
 Minimum qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
 </li>
 <li>
 8 years of experience leading, mentoring, and developing teams.
 
 
 </li>
 </ul>
 Preferred qualifications:
 
 
 <ul>
 <li>
 Proven track record of thought leadership in applying data driven insights to have an impact on business performance.
 </li>
 <li>
 Ability in managing strategic and testing business problems.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
 
 
 Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We&rsquo;re made up of multiple teams, building Google&rsquo;s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead a team of product specialists responsible for generating the strategy to help advertisers meet their business objectives. Set the goal, enable flawless execution and inspire each team member to perform while helping them identify opportunities to grow and stretch.
 </li>
 <li>
 Be a coach for the team and demonstrate both expansive and reductive thinking as needed. Provide mentorship, meaningful career evaluations and facilitate professional development plans. Invest in your own product and market expertise in the constantly changing Media landscape.
 </li>
 <li>
 Drive a dual focus on fostering a Customer-centric culture by pivoting all solutions around Customer/Marketing Objectives, and building Commercial capability within the team to help deliver business through either bespoke or scaled work.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. https://careers.google.com/jobs/results/83151533574628038-specialist-manager/ FULL_TIME Google en-US SALES onsite NoNo Hyderabad Telangana India Bengaluru Karnataka India Gurugram Haryana India
 
 
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
 </li>
 <li>
 8 years of experience leading, mentoring, and developing teams.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Proven track record of thought leadership in applying data driven insights to have an impact on business performance.
 </li>
 <li>
 Ability in managing strategic and testing business problems.
 
 
 </li>
 </ul>
 
 
 About The Job
 
 
 
 
 gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
 
 
 Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We&rsquo;re made up of multiple teams, building Google&rsquo;s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead a team of product specialists responsible for generating the strategy to help advertisers meet their business objectives. Set the goal, enable flawless execution and inspire each team member to perform while helping them identify opportunities to grow and stretch.
 </li>
 <li>
 Be a coach for the team and demonstrate both expansive and reductive thinking as needed. Provide mentorship, meaningful career evaluations and facilitate professional development plans. Invest in your own product and market expertise in the constantly changing Media landscape.
 </li>
 <li>
 Drive a dual focus on fostering a Customer-centric culture by pivoting all solutions around Customer/Marketing Objectives, and building Commercial capability within the team to help deliver business through either bespoke or scaled work.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Field Sales Manager III, South, Google Cloud

Oracle

<div>
 
 Job Description
 
 
 
 As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence.
 
 
 An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations.
 
 
 Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us!
 
 
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Roles and Responsibilities:
 
 
 
 The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle&rsquo;s Cloud Infrastructure as part of the Global Network Operations Center organization.
 
 
 <ul>
 <li>
 Develop a team of highly skilled network operations engineers
 </li>
 <li>
 Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction
 </li>
 <li>
 Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction.
 </li>
 <li>
 Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs
 </li>
 <li>
 Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication.
 </li>
 <li>
 Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure.
 </li>
 <li>
 Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages.
 </li>
 <li>
 Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills.
 </li>
 <li>
 Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results.
 </li>
 <li>
 Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results.
 </li>
 <li>
 Encourage communication of new ideas, solutions, suggestions, and problems.
 </li>
 <li>
 Review for appropriate action or implementation. Participate in continuous learning and professional development.
 
 
 
 </li>
 </ul>
 
 Mandatory qualifications:
 
 
 
 <ul>
 <li>
 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider)
 </li>
 <li>
 5-10 years of experience in an engineering and operations management role
 </li>
 <li>
 Experience in a technical leadership and management role.
 </li>
 <li>
 Experience driving hiring, onboarding new engineers, and ongoing performance management.
 </li>
 <li>
 Excellent organizational, verbal, and written communication skills.
 </li>
 <li>
 Experience working with large data sets and making data-driven analytical decisions.
 </li>
 <li>
 Excellent judgment in influencing product roadmap direction, features, and priorities.
 </li>
 <li>
 Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.).
 </li>
 <li>
 Bachelor&rsquo;s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 Prior experience with large-scale cloud network infrastructure and data center operations
 
 
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Manager, Global Network Operations Center

Porter

<div>
 
 
 Porter: Creating Impactful Journeys
 
 
 
 At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
 
 
 
 
 
 
 Why Porter?
 
 
 
 
 
 <ul>
 <li>
 Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
 </li>
 <li>
 Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
 </li>
 <li>
 Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
 </li>
 <li>
 Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
 </li>
 </ul>
 
 
 
 
 
 Be a Part of Something Extraordinary:
 
 
 
 
 
 
 If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution &ndash; where every day is an opportunity to redefine what's possible.
 
 
 If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
 
 
 
 
 
 
 Company URL:https://porter.in/
 
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Supply &amp; Demand planning.
 </li>
 <li>
 Formulating and executing strategies to ensure the targeted demand growth.
 </li>
 <li>
 Responsibility of handling the category team.
 </li>
 <li>
 Gather market and competitive intelligence from various sources and create actionable insights.
 </li>
 <li>
 Improve customer wallet share through strategies
 </li>
 <li>
 Guide the team to achieve the organizational goals
 </li>
 <li>
 Manage team and ensure target delivery through the team.
 </li>
 <li>
 Ensure Customer and partner experience is intact for the category.
 </li>
 <li>
 Enhance the team skills toward the growth path in the organization.
 </li>
 <li>
 Use data to analyze &amp; identify the process gaps for the improvement of the business numbers.
 </li>
 <li>
 Ensure smooth flow with the team and gather real-time feedback regarding the business impacts.
 </li>
 </ul>
 
 
 
 
 
 
 Skills Required:
 
 
 
 
 
 
 <ul>
 <li>
 Ability to train, coach and support the team members
 </li>
 <li>
 Good team management skills
 </li>
 <li>
 Fluency in Telugu is mandatory.
 </li>
 <li>
 Good Communication &amp; Interpersonal Skills
 </li>
 <li>
 Should be extremely good in making reports, interpreting them and driving insights out of the same
 </li>
 <li>
 High ownership and responsiveness at all times
 </li>
 <li>
 Highly efficient in excel skills
 </li>
 <li>
 Basic knowledge of SQL
 </li>
 <li>
 Strong numerical and analytical skill
 </li>
 </ul>
 
 
 
 
 
 
 Educational qualifications preferred
 
 
 
 
 
 
 
 Institution tier: Bachelor&rsquo;s Degree or Post Graduate in any stream will do.
 
 
 
 
 
 
 
 Required Competencies:
 
 
 
 
 
 
 <ul>
 <li>
 
 Core Competencies:
 
 </li>
 <li>
 Communication
 </li>
 <li>
 Supply/Demand planning
 </li>
 <li>
 Team Management
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Strategic Planning
 </li>
 <li>
 
 Functional Competencies:
 
 </li>
 <li>
 Partner Engagement
 </li>
 <li>
 Customer/Partner retention
 </li>
 <li>
 Should be good in making reports (MS-Excel/G sheets, SQL, etc)
 </li>
 </ul>
 
 
</div>

Category Manager

Jobstronaut

<div>
 
 The client is looking at hiring a Production Supervisor for their team at Al Khobar / Dammam, Saudi Arabia.
 
 
 
 
 
 
 Candidates who are open to relocate to Saudi Arabia should apply.
 
 
 
 
 
 
 The Production Supervisor is responsible for managing and coordinating the activities of the production team to ensure efficient and timely production of panels while maintaining high standards of quality and safety.
 
 
 
 
 
 
 Responsibilities :
 
 
 
 
 
 
 
 Team Supervision:
 
 
 
 
 
 
 - Supervise and coordinate the activities of production workers.
 
 
 - Monitor technicians&rsquo; performance and provide coaching and guidance as necessary.
 
 
 - Schedule work assignments and ensure proper staffing levels.
 
 
 
 
 
 
 
 
 
 Production Management:
 
 
 
 
 
 
 -Oversee the production process to ensure production targets are met.
 
 
 -Monitor production schedules and adjust workloads as needed to meet deadlines.
 
 
 -Ensure that production is carried out in accordance with company policies and procedures.
 
 
 -Prepare equipment and device tags.
 
 
 -Prepare wiring ferrules.
 
 
 -Responsible for production machines maintenance with relevant record.
 
 
 
 
 
 
 
 
 
 Quality Control:
 
 
 
 
 
 
 - Maintain high standards of product quality.
 
 
 - Coordinate with QC team for regular inspections, quality checks, and punch closing.
 
 
 - Address any quality issues and implement corrective actions as necessary in coordination with QC team.
 
 
 
 
 
 
 
 
 
 Safety and Compliance:
 
 
 
 
 
 
 -Ensure compliance with health and safety regulations.
 
 
 -Promote a safe working environment and enforce safety policies.
 
 
 -Conduct regular safety meetings and training sessions.
 
 
 
 
 
 
 
 
 
 Process Improvement:
 
 
 
 
 
 
 - Identify opportunities for process improvements and implement changes to increase efficiency.
 
 
 - Work with management to develop and implement production strategies.
 
 
 - Analyze production data and prepare reports on performance.
 
 
 
 
 
 
 
 
 
 Resource Management:
 
 
 
 
 
 
 -Manage inventory levels and coordinate with the procurement team to ensure the availability of necessary materials.
 
 
 -Maintain equipment and machinery in good working condition.
 
 
 -Coordinate maintenance and repair activities as needed.
 
 
 
 
 
 
 
 
 
 Functional Requirement:
 
 
 
 
 
 
 -More than five (5) years in a production environment.
 
 
 -Proven track record in supervising production teams.
 
 
 -Proven experience in managing production schedules and meeting production targets.
 
 
 -Experienced in coordinating maintenance and repair activities.
 
</div>

Production Supervisor (Electrical) : Saudi Arabia

VXI Global Solutions

<div>
 
 
 Job Summary:
 
 
 
 The position is responsible for managing day-to-day operations and execution of programs. It involves supervising multiple Senior/Team Leads (4&ndash;8 direct reports) and ensuring operational performance, client satisfaction, and achievement of program metrics. Depending on the program size, the role may oversee a single Line of Business (LOB) or multiple programs.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Analysis
 
 
 
 Manages call center operations by reviewing and analyzing reports, records, and data to ensure that quality, efficiency, and productivity standards/targets are met. Metrics may vary as per client directives and are outlined in Operations Performance Expectations.
 
 
 
 2. Reporting
 
 
 
 Analyzes reports from multiple sources (client-based or internally generated). Attention to detail is crucial, and the role holds Operations or other departments accountable for necessary improvements. Responsible for delivering reports to both external clients and internal business leaders.
 
 
 
 3. Goal-Setting
 
 
 
 Sets operational goals and business objectives. Translates these into actionable items across all levels&mdash;from Group/Shift Managers to Team Managers. Includes setting or recommending topics for pre-/post-shift meetings, discussing goals, trends, action plans, and conducting comprehension checks.
 
 
 
 4. Strategy Development
 
 
 
 Supports the Operations Director in formulating long-term sales and quality strategies based on continuous needs assessment and feedback from Operations and Quality Monitoring processes.
 
 
 
 5. Process Monitoring
 
 
 
 Monitors calls and provides feedback using approved processes and tools (e.g., Tri-Level Coaching, Call Observation/Looping Forms) to Operations Managers, Group Managers, and Team Managers.
 
 
 
 6. Discipline &amp; Compliance
 
 
 
 Ensures strict adherence to company processes and policies. May initiate corrective actions for performance gaps and analyze trend data to coach Group and Team Managers accordingly. Involves managing programs like A-Bay and implementing Performance Improvement Plans.
 
 
 
 7. Communication
 
 
 
 Effectively communicates program updates and strategic plans to the Operations Manager and broader operations team. Updates may include leadership changes, sales strategies, business announcements, and HR policies. Requires a sound understanding of the overall business and company-related developments.
 
 
 
 8. Client Interfacing
 
 
 
 Maintains regular interactions with clients in coordination with Client Services and the Operations Director. Engagements include call calibrations, performance reviews, and daily summaries. Meeting client deadlines is critical.
 
 
 
 9. Performance Management
 
 
 
 Assists in conducting performance reviews, identifies root causes of performance gaps, and recommends actionable improvement plans. Focuses on key metrics such as Close Rate, Advance Product Take Rate, Package Penetration, AHT, and Quality. Reviews are conducted through scorecards or one-on-one sessions as needed.
 
</div>

BPO-Operations Manager (Healthcare)

One97 Communications Limited

<div>
 
 
 About Us
 
 :&nbsp;
 
 
 Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm&rsquo;s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
 
 
 
 
 
 
 About the Team :
 
 
 
 
 QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.
 
 
 
 
 
 
 
 Area Service Manager
 
 
 
 We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Cluster Service Manager's responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.
 
 
 To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 * Managing, training, and providing overall guidance to the Service team of an assigned territory.
 
 
 * Setting reasonable Service targets to be achieved by the team.
 
 
 * Monitoring the performance of the service team and motivating members to meet or exceed service targets.
 
 
 * Collecting customer feedback and providing updates to senior management.
 
 
 * Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness.
 
 
 * Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests.
 
 
 * Developing and sustaining long-term relationships with customers.
 
 
 * Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects.
 
 
 
 
 
 
 Area Service Manager Requirements:
 
 
 
 * Bachelor's degree in marketing, communications, business management, or related field is preferred.
 
 
 * Proven Service experience; sector-specific Service experience is preferred.
 
 
 * Proven track record of meeting service requests.
 
 
 * Proficient in all Microsoft Office applications.
 
 
 * Excellent management, leadership, and organizational skills.
 
 
 * Strong analytical and problem-solving skills.
 
 
 * Outstanding negotiation and consultative sales skills.
 
 
 * Effective communication skills.
 
 
 * Exceptional customer service skills.
 
 
 
 
 
 
 
 
 
 Why join us:
 
 We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people&rsquo;s collective energy and unwavering focus on the customers, and that&rsquo;s how it will always be. We are the largest merchant acquirer in India
 
 
 
 
 
 
 Compensation:
 
 &nbsp;
 
 
 If you are the right fit, we believe in creating wealth for you.
 
 
 With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants &ndash; and we are committed to it. India&rsquo;s largest digital lending story is brewing here. It&rsquo;s your opportunity to be a part of the story!
 
 
 
 
 
 
 
 
 
</div>

Area Service Manager - DM / Manager - Hyderabad

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