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team lead platform operations

DigitalOcean

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div>
Cloudways - A DigitalOcean.Com Company is hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.
<h2 class="jobSectionHeader">
What You'll Be Doing:</h2>
<ul><li>Lead the shift of junior and mid level Engineers, you would be responsible for the team to provide world class support and solutions to our customers through tickets &amp; Live chat.</li>
<li>Be the last technical resort for your shift.</li>
<li>Demonstrate strong teamwork in a 24/7 environment, with flexibility in rotating shifts, including nights, weekends, public holidays</li>
<li>Randomly review team chats apart from Bad CSAT to uphold customer quality</li>
<li>Maintain ranking of the team members</li>
<li>Manage your shift (prioritization, control, escalation). Monitor and Improve Shift efficiency and quality.</li>
<li>Ensure excellent customer experience by keeping close eyes on every individual's response in your shift, jump in by identifying the complexity and stressful situations.</li>
<li>Monitor and fix shift's load / role rotation (delegate tasks between team members)</li>
<li>Manage resources to perform expectations via tracking and maintaining individual performance metrics, chats &amp; ticket performance, and process/procedure adherence as well as constant reinforcement to ensure SLAs are met</li>
<li>Ownership of important support KPIs and most importantly customer satisfaction. Responsible for key performance metrics ensuring customer satisfaction (CSAT, Average Chat handling time, tagging, queue Management, queue waiting time)</li>
<li>Be able to identify complex cloudways infrastructure issues/bugs and provide immediate response/remediation/ and escalation for incidents by team members during the shift</li>
<li>Conduct regular team meetings as well as one-on-one sessions with team members under the RCAs given on Bad rated chats as per your analysis and feedback given on Playvox by seniors / QA</li>
<li>Ensure knowledge distribution between team members.</li>
<li>Gather feedback on a monthly basis from trenches to identify processes which could be automated within the current operations that can save time for your team.</li>
<li>Communicate effectively with managers to identify customer pain points highlighted by your team and propose areas for improvement.</li>
<li>Share daily summary of your team by maintaining shift logs</li>
<li>Maintain employee shift schedules and their leaves ensuring adequate resource coverage at all times</li>
<li>24 x 7 availability to work with the team in addressing incidents/outages where leadership is required.</li>
<li>Play a strong role in onboarding and training of new PO members. Ensure new joinings are trained well.</li>
<li>Provide encouragement to team members, including helping the PO management setting and communicating team goals and assist in suggesting the right set of training for the newcomers.</li>
</ul><h2 class="jobSectionHeader">What You'll Add to DigitalOcean:</h2>
<ul><li>Graduate or equivalent. Bachelor's degree in Engineering, Computer Science, MIS, or related Technology degree preferred.</li>
<li>Work experience in a similar environment. A good understanding of the IT industry and Hosting with previous managerial experience</li>
<li>Customer-focused with strong customer service skills</li>
<li>Strong Verbal and written communication skills</li>
<li>Ability to communicate effectively (listening, presenting and</li>
<li>questioning).</li>
<li>Must have excellent skills in problem analysis and troubleshooting complex technical issues as well as trending recurring issues</li>
<li>Adept at assessing situations and making decisions</li>
<li>Process and Procedure driven</li>
<li>A positive attitude is a must. Available for a flexible 24/7 schedule</li>
<li>Capable team leader; can provide constructive feedback and support</li>
<li>Decent Linux (Apache, Nginx, MySQL) and Development (PHP, Wordpress, Magento, PHP Open Source Application) skills are plus</li>
<li>Experience with various Support Communication Systems is plus, such as; Intercom, Zendesk, LiveChatInc as well as large scale Phone and Chat support systems.</li>
</ul>
<ul><li>This is a Onsite role</li></ul>

#LI-Onsite<div><h2 class="jobSectionHeader">
Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li></ul></div></div>

Team Lead Platform Operations

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 
 
 Cloudways - A DigitalOcean.Com Company is hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Lead the shift of junior and mid level Engineers, you would be responsible for the team to provide world class support and solutions to our customers through tickets &amp; Live chat.
 </li>
 <li>
 Be the last technical resort for your shift.
 </li>
 <li>
 Demonstrate strong teamwork in a 24/7 environment, with flexibility in rotating shifts, including nights, weekends, public holidays
 </li>
 <li>
 Randomly review team chats apart from Bad CSAT to uphold customer quality
 </li>
 <li>
 Maintain ranking of the team members
 </li>
 <li>
 Manage your shift (prioritization, control, escalation). Monitor and Improve Shift efficiency and quality.
 </li>
 <li>
 Ensure excellent customer experience by keeping close eyes on every individual&rsquo;s response in your shift, jump in by identifying the complexity and stressful situations.
 </li>
 <li>
 Monitor and fix shift&rsquo;s load / role rotation (delegate tasks between team members)
 </li>
 <li>
 Manage resources to perform expectations via tracking and maintaining individual performance metrics, chats &amp; ticket performance, and process/procedure adherence as well as constant reinforcement to ensure SLAs are met
 </li>
 <li>
 Ownership of important support KPIs and most importantly customer satisfaction. Responsible for key performance metrics ensuring customer satisfaction (CSAT, Average Chat handling time, tagging, queue Management, queue waiting time)
 </li>
 <li>
 Be able to identify complex cloudways infrastructure issues/bugs and provide immediate response/remediation/ and escalation for incidents by team members during the shift
 </li>
 <li>
 Conduct regular team meetings as well as one-on-one sessions with team members under the RCAs given on Bad rated chats as per your analysis and feedback given on Playvox by seniors / QA
 </li>
 <li>
 Ensure knowledge distribution between team members.
 </li>
 <li>
 Gather feedback on a monthly basis from trenches to identify processes which could be automated within the current operations that can save time for your team.
 </li>
 <li>
 Communicate effectively with managers to identify customer pain points highlighted by your team and propose areas for improvement.
 </li>
 <li>
 Share daily summary of your team by maintaining shift logs
 </li>
 <li>
 Maintain employee shift schedules and their leaves ensuring adequate resource coverage at all times
 </li>
 <li>
 24 x 7 availability to work with the team in addressing incidents/outages where leadership is required.
 </li>
 <li>
 Play a strong role in onboarding and training of new PO members. Ensure new joinings are trained well.
 </li>
 <li>
 Provide encouragement to team members, including helping the PO management setting and communicating team goals and assist in suggesting the right set of training for the newcomers.
 
 
 </li>
 </ul>
 
 What You'll Add To DigitalOcean
 
 
 
 <ul>
 <li>
 Graduate or equivalent. Bachelor&rsquo;s degree in Engineering, Computer Science, MIS, or related Technology degree preferred.
 </li>
 <li>
 Work experience in a similar environment. A good understanding of the IT industry and Hosting with previous managerial experience
 </li>
 <li>
 Customer-focused with strong customer service skills
 </li>
 <li>
 Strong Verbal and written communication skills
 </li>
 <li>
 Ability to communicate effectively (listening, presenting and
 </li>
 <li>
 questioning).
 </li>
 <li>
 Must have excellent skills in problem analysis and troubleshooting complex technical issues as well as trending recurring issues
 </li>
 <li>
 Adept at assessing situations and making decisions
 </li>
 <li>
 Process and Procedure driven
 </li>
 <li>
 A positive attitude is a must. Available for a flexible 24/7 schedule
 </li>
 <li>
 Capable team leader; can provide constructive feedback and support
 </li>
 <li>
 Decent Linux (Apache, Nginx, MySQL) and Development (PHP, Wordpress, Magento, PHP Open Source Application) skills are plus
 </li>
 <li>
 Experience with various Support Communication Systems is plus, such as; Intercom, Zendesk, LiveChatInc as well as large scale Phone and Chat support systems.
 </li>
 <li>
 This is a Onsite role
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 
 
 </li>
 </ul>
</div>

PerksHR

JOB DESCRIPTION:Purpose of the Role:We are looking for an experienced and results-driven General Manager &ndash; E-Commerce to lead our multi-platform online retail operations. The ideal candidate will have a strong background in Amazon (PL, Wholesale, PPC) and hands-on experience with eBay, Walmart, TikTok Shop, Shopify, and other global marketplaces.Primary Responsibility:<ul><li>Develop and implement e-commerce strategies across Amazon, eBay, Walmart, TikTok Shop, and Shopify.</li><li>Manage Private Label (PL), Wholesale, and Drop shipping business models.</li><li>Lead PPC campaigns, keyword optimization, and conversion rate strategies to maximize ROI.</li><li>Oversee store operations, product listings, pricing, promotions, and performance analytics.</li><li>Build and scale e-commerce brands from concept to profitability.</li><li>Collaborate with marketing, logistics, and finance teams to ensure seamless execution.</li><li>Stay updated on e-commerce trends, competitor activities, and platform policies.</li><li>Drive continuous improvement in online sales, customer satisfaction, and brand visibility.</li></ul>Requirements:<ul><li>13&ndash;14 years of experience in Textile &amp; Amazon E-commerce</li><li>In-depth knowledge of PPC, FBA, drop shipping, and e-commerce analytics tools</li><li>Proven track record in brand building, sales growth, and marketplace expansion</li><li>Strong leadership, analytical, and strategic thinking abilities</li><li>Excellent communication and team management skills</li><li>Educational qualifications: BBA / BSCS / MS / MBA</li></ul>Skills, Personality Traits:<ul><li>Extensive experience in managing large-scale online operations</li><li>Strong understanding of global market trends and platform-specific compliance</li><li>Hands-on expertise with tools such as Helium 10, Jungle Scout, Keepa, and Ad Manager</li></ul>Job Type: Full-timePay: Rs400,000.00 - Rs850,000.00 per monthWork Location: In person

General Manager – E-Commerce -(PHR/1026/1)

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
7 year</div></div></div></div><div>
Job Description<div>
Role Overview:
As the Senior Manager Buyer Operations - Daraz Group, you will lead the performance, strategy and process improvement efforts for buyer-side customer service operations. This role requires strong leadership, deep analytical insight, and experience in managing in-house, BPOs and cross-functional teams to deliver exceptional customer experience in line with Daraz's service standards. You will be responsible for driving operational excellence, ensuring SLA/KPI achievement, and owning the end-to-end execution of initiatives aimed at enhancing buyer satisfaction.
Key Responsibilities:
 Lead and manage end-to-end buyer-side operations for Daraz Group, ensuring alignment with regional and organizational goals.
 Own KPIs and SLAs governance across BPO partners and internal teams; drive accountability for performance outcomes.
 Build strong working relationships with BPOs to ensure consistent delivery and quick resolution of operational issues.
 Analyze customer experience data and operational metrics to identify improvement opportunities and implement strategic action plans.
 Drive process optimization initiatives to enhance service quality, reduce TAT, and improve customer satisfaction.
 Collaborate closely with regional operations, quality, training, and product teams to deliver seamless, high-impact support experiences.
 Lead planning and implementation of special projects, pilots, or change management efforts in Buyer Ops.
 Lead Projects for Customer Service enhancement, optimization and efficiency improvements across the board.
 Actively participate in product launches, adding inputs from buyer facing perspective and ensure smooth implementation.
 Prepare and present comprehensive reports, business reviews, and performance insights to senior management.
 Ensure compliance with SOPs, contracts, and service standards agreed with BPOs.
 Mentor and coach team members to build future leadership and maintain high performance.</div></div><div>
Position Requirement<div>
Requirements:
 Bachelor's degree in Business, Operations, or a related discipline; Masters preferred.
 7&ndash;10 years of experience in customer service operations, with at least 4 years in a leadership role.
 Proven experience in managing multiple in-house ventures, large-scale BPO teams and driving operational KPIs and SLAs.
 Strong communication, stakeholder management, and problem-solving skills.
 Advanced analytical ability; proficiency in Excel, SQL is a plus.
 Demonstrated ability to lead cross-functional initiatives in a fast-paced environment.
 Results-oriented with a track record of delivering measurable improvements in customer operations.
Preferred Skills:
 Experience in buyer-side operations within an e-commerce or digital platform.
 Familiarity with customer journey mapping, transactional communications, &amp; mindset of going above &amp; beyond for customer satisfaction.
 Knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
 Exposure to CX tools like Zendesk, Salesforce, or in-house CRM systems.</div></div></div>

Daraz PK-Senior Manager Buyer Operations-Customer Care

The Dorsum

<div>
 
 Join The Dorsum, the official Sales Channel Partner of Alibaba.com in Pakistan and
 
 
 be part of a team driving global business growth for local manufacturers, exporters, and
 
 
 suppliers through the world's leading B2B e-commerce platform.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Lead, guide, and motivate a team of B2B Sales Executives to achieve and exceed sales targets.
 </li>
 <li>
 Manage the complete sales cycle - from lead generation to deal closure.
 </li>
 <li>
 Handle and convert high-value B2B leads from CRM and inbound channels.
 </li>
 <li>
 Provide regular coaching, performance feedback, and sales strategy support to the team.
 </li>
 <li>
 Conduct client meetings, product presentations, and training sessions on Alibaba.com's platform.
 </li>
 <li>
 Collaborate with internal departments to ensure smooth onboarding and customer satisfaction.
 </li>
 <li>
 Monitor team KPIs, maintain CRM accuracy, and prepare detailed sales reports.
 </li>
 <li>
 Drive revenue growth through strategic sales initiatives and relationship building
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related discipline
 </li>
 <li>
 3-5 years of proven experience in B2B sales, with at least 1 year in a team lead or supervisory role
 </li>
 <li>
 Strong leadership, communication, and negotiation skills
 </li>
 <li>
 Familiarity with B2B platforms (especially Alibaba.com) and CRM systems
 </li>
 <li>
 Target-driven, proactive, and skilled in client relationship management
 </li>
 </ul>
 
 
 
 
 Compensation &amp; Benefits
 
 
 
 
 <ul>
 <li>
 Salary: PKR 80,000 -90,000 (based on experience)
 </li>
 <li>
 Attractive commission structure and monthly incentives
 </li>
 <li>
 Fuel allowance and performance bonuses
 </li>
 <li>
 Annual appraisal and career growth opportunities
 </li>
 <li>
 Work Schedule: Monday to Friday, alternate Saturdays
 </li>
 <li>
 Timing: 9:00 AM - 5:00PM
 </li>
 </ul>
 
 
 
 
 Location: Fortune Center, Shahrah-e-Faisal, Karachi
 
 
 
 
 
 To Apply:
 
 
 Send your CV to sanafarooq@thedorsum.com
 
 
 Subject Line: B2B Sales Team Lead Application
 
</div>

B2B Sales Lead

Mac World Digital

Company: Electraders Location: North Nazimabad, Karachi (On-site) Position Type: Full-Time Experience: 1+ Years in TikTok Shop Management / e-CommerceAbout Electraders: Electraders is a dynamic and ambitious Pakistani e-commerce company that has successfully carved a niche in the global social commerce landscape. From our office in North Nazimabad, Karachi, we operate and manage a thriving portfolio of TikTok Shops targeting the United States and United Kingdom markets. Our unique strength lies in our agile hybrid business model, which strategically combines dropshipping and white-label products to quickly test markets and build branded value. We have built a strong foundation and are now poised for significant growth. We are looking for the right specialist to step in, lead our operations, and drive our expansion to the next level.The Opportunity: This is not a starting-from-scratch role. We have an established presence, a product catalogue, and a dedicated team. We are seeking a hands-on TikTok Shop Manager to take the reins of our US and UK operations. You will be the central figure responsible for optimizing our existing strategy, scaling our sales, and managing our team to achieve ambitious growth targets. This is a chance to make a direct and measurable impact on a growing international business.Key Responsibilities:<ul><li>End-to-End Shop Management: Take ownership of our existing US and UK TikTok Shops. Oversee product listings, pricing, promotions, and inventory to maximize conversion and revenue.</li><li>Team Leadership &amp; Management: Manage, mentor, and coordinate our existing content and operations team members. Delegate tasks effectively and foster a collaborative environment to execute the strategy seamlessly.</li><li>Data-Driven Strategy &amp; Scaling: Analyze performance data from TikTok Shop Analytics to identify opportunities, troubleshoot issues, and make informed decisions to scale our business in both markets.</li><li>Creator &amp; Affiliate Ecosystem Management: Lead and expand our network of US and UK-based TikTok creators and affiliates. Develop strong relationships to ensure a consistent pipeline of promotional content and drive sales through the affiliate program.</li><li>AI-Powered Shoppable Content Creation: Leverage AI tools to efficiently create, edit, and scale a high volume of engaging and shoppable video content for our official TikTok accounts, designed to drive direct sales and maximize product visibility.</li><li>GMV Max Campaign Management: Expertly manage, review, and analyze our GMV Max campaigns&mdash;the primary advertising tool for TikTok Shops. Continuously optimize campaign structure, bidding, and targeting to maximize Return on Ad Spend (ROAS) and drive efficient sales growth.</li><li>Cross-Functional Coordination: Work closely with other departments (logistics, customer service, procurement) to ensure a smooth and efficient international order fulfillment process.</li><li>Market Intelligence: Keep your finger on the pulse of TikTok trends, competitor strategies, and platform updates in the US and UK to keep our brand ahead of the curve.</li></ul>Who You Are (Qualifications &amp; Skills):<ul><li>You have 1+ years of direct, hands-on experience managing and growing TikTok Shops for the US and UK markets. This is a must.</li><li>You have a proven track record of hitting sales targets and can show how you contributed to growth.</li><li>You possess deep knowledge of the international TikTok Shop platform, including the Creator Marketplace, Affiliate Center, and Live Shopping.</li><li>You have a strong understanding of Western (specifically US and UK) social media trends and consumer psychology.</li><li>You are fluent in English with excellent communication skills, essential for managing international campaigns and reporting.</li><li>You are a data-native person who makes decisions based on analytics, not just gut feeling.</li><li>You are a proactive leader and a team player, ready to manage and inspire others.</li><li>You are committed to working on-site from our North Nazimabad office.</li></ul>What We Offer:<ul><li>A basic salary and performance-based bonuses.</li><li>The opportunity to lead and shape the international growth of an established business.</li><li>A ready-made team and infrastructure to support you.</li><li>A vibrant and collaborative office culture at our North Nazimabad.</li><li>A clear path for career advancement as the company grows.</li></ul>How to Apply: If you are the specialist who can manage, optimize, and scale our international operations, we need you on our team.Please send your resume and a compelling cover letter to: electradersofficial@gmail.comIn your cover letter, please answer these two questions:<ul><li>What is the biggest difference between managing a TikTok Shop for the US audience versus the UK audience?</li><li>What is the first thing you would analyze in our TikTok Shop analytics to identify a quick win?</li></ul>Subject Line: Application: TikTok Shop Manager - [Your Name]Job Type: Full-timeWork Location: In person

TikTok Shop Specialist - Team Leader

Fulcrum Pvt. Limited

<div>
 
 Fulcrum Pvt Ltd is looking for a "
 
 Chief Technology Officer (CTO) "
 
 for our leading client.
 
 
 
 
 
 
 Position: Chief Technology Officer (CTO)
 
 
 
 
 Employment Type: Full-Time (No external engagements allowed)
 
 
 
 
 Location: Remote Industry: Retail, ERP, POS, Fintech, Supply Chain
 
 
 
 
 Core Stack: ERPNext, Frappe Framework, Python, JS, React, MySQL/MariaDB
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for a full-time, hands-on CTO who has directly built and delivered ERP + POS platforms for the retail industry, with strong, real-world experience customizing and extending ERPNext/Frappe at scale. The CTO will own the complete technology roadmap, architecture, execution, and delivery of the platform with an end-to-end retail operating backbone covering procurement, inventory, POS, supply chain automation, finance, compliance, analytics, and multi-branch operations. This is a builder role, not an advisory role. The candidate must be able to architect and build systems, lead engineering, ship fast, and deliver production-grade ERPNext customizations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 1. Architecture &amp; Systems Design
 
 
  Design the full technical architecture of the platform.
 
 
  Lead ERPNext customization, module-building, workflows, and integrations.
 
 
  Set coding standards, security standards, and system lifecycle policies.
 
 
  Oversee infrastructure, deployment, and scalability.
 
 
 
 
 
 2. ERPNext Development &amp; Customization
 
 
  Build new modules for procurement, POS, finance, stock, supplier workflows, compliance, and reporting.
 
 
  Design doctype models, server scripts, client scripts, workflows, and custom APIs.
 
 
  Implement integrations with POS hardware, payment gateways, ZATCA, suppliers, 3PL, etc. 3. POS System Build-out
 
 
 
 
 
  Architect and build a full retail POS with:
 
 
 
 
 
 o Offline mode o Multi-register
 
 
 o Promotions engine
 
 
 o Barcode scanners
 
 
 o Split payments
 
 
 o Receipts
 
 
 o Cash control
 
 
 o Full ERP sync
 
 
 
 
 
  Ensure POS is fast, stable, and compliant with Saudi regulatory needs.
 
 
 
 
 
 
 4. Retail ERP Experience The CTO must have prior experience with retail ERP including:
 
 
 
 
 
 
  Replenishment logic
 
 
  Inventory accuracy
 
 
  Multi-branch
 
 
  Costing and valuation
 
 
  Discounts, promotions, price lists
 
 
  Payments and credit
 
 
  Vendor management
 
 
  GRN and stock movements
 
 
  Sales reporting and analytics
 
 
 
 
 
 
 5. Team Leadership  Build a lean engineering team.
 
 
 
 
 
 
  Mentor developers.
 
 
  Manage sprints, code reviews, QA cycles, and releases.
 
 
  Own end-to-end quality and delivery.
 
 
 
 
 
 
 6. Security, Compliance &amp; Data
 
 
 
  Implement secure coding practices.
 
 
  Ensure compliance with ZATCA requirements.
 
 
  Oversee backups, disaster recovery, and data governance.
 
 
 
 
 
 Required Experience (Mandatory)
 
 
 These are non-negotiable:
 
 
 
 
 
 1. Full-Time Commitment
 
 
  Candidate must join full-time.
 
 
  Absolutely no freelancing, consulting, side jobs, or running another company.
 
 
 
 
 
 2. Built ERP + POS Before Must show real experience building:
 
 
 
 
 
  ERP systems (not just customizing)
 
 
  POS systems for retail
 
 
  Multi-branch retail environments
 
 
  Inventory and stock control systems
 
 
  Procurement and supply chain automation
 
 
  Finance/Accounting modules
 
 
 
 
 
 3. Strong ERPNext Mastery Must have deep experience with:
 
 
  Frappe framework
 
 
  Custom apps
 
 
  Custom modules
 
 
  Client/server scripts
 
 
  REST APIs
 
 
  Integrations
 
 
  Deployment
 
 
  Multi-tenant configurations
 
 
  Performance optimization
 
</div>

Chief Technology Officer (Retail, ERP, POS, Fintech, Supply Chain)

Explore 2043+ Team lead platform operations in Karachi this November. Find roles across top companies and apply now to boost your career.

2043 team lead platform operations jobs IN Karachi

Team Lead Platform Operations

Team Lead Platform Operations

General Manager – E-Commerce -(PHR/1026/1)

Daraz PK-Senior Manager Buyer Operations-Customer Care

B2B Sales Lead

TikTok Shop Specialist - Team Leader

Chief Technology Officer (Retail, ERP, POS, Fintech, Supply Chain)