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assistant operations manager

Convo

<div>
 
 REPORTS TO:
 
 VP Operations
 
 
 
 Position Summary
 
 
 
 Operation Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / VPO and to help formulate solutions.
 
 
 The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
 
 
 
 Manager Operations Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Fully responsible for all aspects of all departments.
 </li>
 <li>
 Support and work with all Head of Departments in all aspects of running this resort.
 </li>
 <li>
 Ensure the premises are in operative condition as per category of the unit to receive &amp; serve the guests.
 </li>
 <li>
 Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/VPO.
 </li>
 <li>
 Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
 </li>
 <li>
 Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
 </li>
 <li>
 Randomly inspecting the stores (F &amp; B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F &amp; B Manager &amp; Chef.
 </li>
 <li>
 Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
 </li>
 <li>
 Inspecting all departments for SOP implementation.
 </li>
 <li>
 Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming &amp; hospitality culture.
 </li>
 <li>
 Monitor the coordination between all departments for smooth &amp; efficient operations.
 </li>
 <li>
 Assessing and reviewing customer satisfaction and service recovery process.
 </li>
 <li>
 Meet all dept. heads to review &amp; train the staff to upkeep the human capital.
 </li>
 <li>
 Identifying staff learning needs and assisting with development
 </li>
 <li>
 Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
 </li>
 <li>
 Conduct weekly / Daily meeting with marketing people for enquiry &amp; follow up &amp; conversion to grow up the business.
 </li>
 <li>
 Monitor and maintain operation &amp; overhead cost in order to maintain maximum revenue to the organization.
 </li>
 <li>
 Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
 </li>
 <li>
 Responsible for the overall management of the operation of the resort.
 </li>
 <li>
 Any other duties assigned.
 
 
 </li>
 </ul>
 
 Prerequisites
 
 
 
 Excellent revenue management skills with experience of budgets, P&amp;L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
 
 
 
 Education
 
 
 
 Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in resort or other related field. Computer Knowledge, MS office. Experience in Property Management Software, Revenue Management Systems desired.
 
 
 
 Experience
 
 
 
 Minimum 5 to 7 years work experience in a 3 to 5 Star Hotel / Resort as a Deputy Manager, Asst. Operations Manager or Hotel / Resort Manager.
</div>

Operations Manager - KHOJ Resorts

convo

<div>REPORTS TO: VP Operations
POSITION SUMMARY:
Operation Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / VPO and to help formulate solutions.
The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
MANAGER OPERATIONS DUTIES AND RESPONSIBILITIES:<ul><li>
Fully responsible for all aspects of all departments.</li><li>
Support and work with all Head of Departments in all aspects of running this resort.</li><li>
Ensure the premises are in operative condition as per category of the unit to receive &amp; serve the guests.</li><li>
Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/VPO.</li><li>
Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.</li><li>
Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).</li><li>
Randomly inspecting the stores (F &amp; B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F &amp; B Manager &amp; Chef.</li><li>
Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.</li><li>
Inspecting all departments for SOP implementation.</li><li>
Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming &amp; hospitality culture.</li><li>
Monitor the coordination between all departments for smooth &amp; efficient operations.</li><li>
Assessing and reviewing customer satisfaction and service recovery process.</li><li>
Meet all dept. heads to review &amp; train the staff to upkeep the human capital.</li><li>
Identifying staff learning needs and assisting with development</li><li>
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.</li><li>
Conduct weekly / Daily meeting with marketing people for enquiry &amp; follow up &amp; conversion to grow up the business.</li><li>
Monitor and maintain operation &amp; overhead cost in order to maintain maximum revenue to the organization.</li><li>
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.</li><li>
Responsible for the overall management of the operation of the resort.</li><li>
Any other duties assigned.</li></ul>
PREREQUISITES:
Excellent revenue management skills with experience of budgets, P&amp;L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
EDUCATION:
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in resort or other related field. Computer Knowledge, MS office. Experience in Property Management Software, Revenue Management Systems desired.
EXPERIENCE:
Minimum 5 to 7 years work experience in a 3 to 5 Star Hotel / Resort as a Deputy Manager, Asst. Operations Manager or Hotel / Resort Manager.</div>

Level 3 BOS

<div>
 
 Description
 
 
 
 Level3 BOS is seeking a highly organized and proactive
 
 Assistant Manager &ndash; HR Operations
 
 to oversee and strengthen HR operational processes within a fast-paced BPO environment. The ideal candidate will have strong experience in HR operations, workforce data management, and HR reporting, along with advanced Excel capabilities and excellent English communication skills.
 
 
 This role will play a key part in ensuring the accuracy of HR data, supporting employee lifecycle management, improving HR reporting systems, and maintaining efficient HR processes for a large operational workforce.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee and maintain accurate HR records, employee databases, and documentation, ensuring confidentiality and compliance.
 </li>
 <li>
 Utilize advanced Microsoft Excel (Pivot Tables, VLOOKUP, Data Analysis, Conditional Formatting, etc.) to develop HR reports, dashboards, and workforce analytics.
 </li>
 <li>
 Manage attendance and leave management
 </li>
 <li>
 Coordinate with the Finance team for payroll processing by providing accurate attendance and compensation data.
 </li>
 <li>
 Prepare and review HR documentation including offer letters, confirmation letters, warning notices, promotion letters, and separation documentation.
 </li>
 <li>
 Supervise employee onboarding and orientation processes ensuring compliance with HR policies and documentation standards.
 </li>
 <li>
 Support recruitment operations, including candidate tracking, interview coordination, and recruitment reporting.
 </li>
 <li>
 Maintain HR compliance records and assist during internal or external audits.
 </li>
 <li>
 Act as a first point of contact for employee HR queries, ensuring professional communication and timely resolution.
 </li>
 <li>
 Coordinate training records, policy implementation, and employee documentation management.
 </li>
 <li>
 Lead HR reporting, workforce analytics, and process improvement initiatives to enhance operational efficiency.
 </li>
 <li>
 Assist senior HR leadership in implementing HR strategies and operational improvements.
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 HR Data Accuracy: Maintain 99% accuracy in HR records, employee files, and HRMS data.
 </li>
 <li>
 Onboarding Efficiency: Ensure 100% completion of employee onboarding documentation within the first 3 working days.
 </li>
 <li>
 Payroll Data Accuracy: Provide payroll inputs with zero critical discrepancies before payroll processing deadlines.
 </li>
 <li>
 HR Reporting: Deliver weekly and monthly HR reports and dashboards within the defined timelines.
 </li>
 <li>
 Employee Query Resolution: Respond to and resolve HR queries within 24&ndash;48 hours.
 </li>
 <li>
 Attendance Monitoring: Ensure accurate tracking and reporting of attendance, leave, and shift records for all employees.
 </li>
 <li>
 Compliance Management: Maintain up-to-date compliance documentation and support 100% audit readiness.
 </li>
 <li>
 Process Improvement: Identify and implement at least 2 HR operational improvements annually.
 </li>
 <li>
 Documentation Turnaround Time: Issue HR letters and documentation within 48 hours of request/approval.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 3&ndash;5 years of HR Operations experience, preferably within a BPO.
 </li>
 <li>
 Strong expertise in Microsoft Excel for HR reporting and data analysis.
 </li>
 <li>
 Excellent written and verbal English communication skills.
 </li>
 <li>
 Experience with HRMS, attendance management systems, and payroll coordination.
 </li>
 <li>
 Strong analytical ability, attention to detail, and organizational skills.
 </li>
 <li>
 Ability to manage HR processes within a high-volume and performance-driven environment.
 </li>
 <li>
 Demonstrated leadership capability and problem-solving mindset.
 
 
 </li>
 </ul>
 
 Why Join Level3 BOS
 
 
 
 <ul>
 <li>
 Work in a dynamic and technology-driven HR environment.
 </li>
 <li>
 Opportunity to lead and develop data-driven HR operations and analytics.
 </li>
 <li>
 Gain exposure to large-scale workforce management within the BPO industry.
 </li>
 <li>
 Be part of a performance-focused culture with strong career growth opportunities.
 </li>
 </ul>
</div>

Assistant Manager - HR Operations

Dawlance

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.
 </li>
 <li>
 Attend to the complaints of customers; direct relevant employees to resolve complaints. Also, maintaining check &amp; balance of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.
 </li>
 <li>
 Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.
 </li>
 <li>
 Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues, and trainings) are sent to the Branch Manager.
 </li>
 <li>
 To ensure employees are well aware of health and safety precautions.
 </li>
 <li>
 To control warranty, costs, expenses, revenue generation, and monitor &amp; analyze the quality improvement services.
 </li>
 <li>
 Monitor daily collections, reconciliation, and deposits in the bank, and report daily tothe Branch Manager.
 </li>
 <li>
 To ensure the branch runs smoothly and policies &amp; regulations made by upper management are properly implemented &amp; practiced.
 </li>
 <li>
 To guide the actions of employees and ensure that key performance indicators (KPIs) are met and SOPs are followed.
 </li>
 <li>
 To perform any job or task assigned by the Branch Manager.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 Education:
 
 
 
 Undergraduate Engineer - having 1-2 years of experience in the relevant field
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Complaint handling tactics
 </li>
 <li>
 Technical knowledge of the products
 </li>
 <li>
 Education in industrial, mechanical, or electric engineering
 </li>
 <li>
 Functional experience
 </li>
 </ul>
 
 
</div>

Assistant Service Manager

Pinnacle Business Solutions

Job DescriptionPosition: Supervisor / Assistant Manager &ndash; OperationsLocation: Fortune tower Shahra FaisalDepartment: OperationsReporting To: Director OperationsJob SummaryDynamic and experienced Supervisor / Assistant Manager &ndash; Operations with a strong call center background to oversee daily operational activities and ensure seamless coordination with regional and international offices.The ideal candidate must have experience managing on-site and remote teams, maintaining virtual connectivity, and ensuring operational efficiency across multiple locations.Key Responsibilities<ul><li>Supervise and manage daily floor operations.</li><li>Monitor team performance, KPIs, SLAs, and productivity metrics.</li><li>Ensure smooth virtual coordination with other domestic and international offices.</li><li>Manage remote teams and ensure consistent communication and workflow alignment.</li><li>Conduct regular team meetings (physical and virtual).</li><li>Identify operational gaps and implement process improvements.</li><li>Prepare operational reports and share performance updates with management.</li><li>Handle escalations and ensure timely resolution of issues.</li><li>Ensure adherence to company policies and compliance standards.</li><li>Support workforce planning and shift management.</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (Business Administration or relevant field preferred).</li><li>Minimum 3&ndash;6 years of experience in call center operations and with handling multiple teams international remotely - virtual collaboration.</li><li>At least 1&ndash;2 years in a supervisory or assistant managerial role.</li><li>Strong understanding of remote team management and virtual collaboration tools.</li><li>Experience in handling cross-location coordination is mandatory.</li><li>Strong leadership, communication, and problem-solving skills.</li></ul>Technical Skills<ul><li>Proficiency in MS Office, specialist in Report Generation (Excel, Word, PowerPoint).</li><li>Familiarity with CRM systems.</li><li>Experience with virtual communication platforms (Zoom, Microsoft Teams, etc.).</li></ul>Preferred Attributes<ul><li>Strong analytical and reporting skills.</li><li>Ability to work in a fast-paced environment.</li><li>Excellent interpersonal and coordination skills.</li><li>Ability to manage multiple teams and time zones effectively.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs170,000.00 per monthWork Location: In person

Supervisor / Asst Manager Operations

Gerry's Travel Agency

Position: Assistant Manager &ndash; FinanceLocation: KarachiCompany: Gerry&rsquo;s Travel &amp; ToursAbout the Role:We are seeking a detail-oriented and proactive Assistant Manager Finance to support our finance operations, reporting, and compliance functions. The ideal candidate will assist in managing financial reporting, budgeting, taxation, and cash flow to ensure smooth financial operations and timely reporting.Key Responsibilities:&middot; Assist in preparing monthly, quarterly, and annual financial statements.&middot; Manage accounts payable, receivable, and general ledger activities.&middot; Support in budgeting, forecasting, and variance analysis.&middot; Ensure compliance with accounting standards, tax laws, and internal policies.&middot; Monitor cash flow, reconciliations, and expense controls.&middot; Coordinate with auditors, banks, and internal departments.&middot; Support automation and process improvement within the finance function.&middot; Timely filing and compliance with income tax, sales tax, and other statutory obligations.Requirements:&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Accounting, or Commerce (ACCA/ICMA/CA Inter preferred).&middot; 5 years of relevant experience, preferably in the travel, service, or corporate sector.&middot; Strong knowledge of accounting principles and financial reporting.&middot; Hands-on experience with ERP systems (Oracle, Power suite) and MS Excel.&middot; Excellent analytical, organizational, and communication skills.Why Join Us:&middot; Opportunity to work with one of Pakistan&rsquo;s leading travel groups.&middot; Professional growth in a dynamic and collaborative work environment.&middot; Market-competitive salary and benefits.Ready to Lead?If you are eager to take the next step in your finance career and help us chart our future, we encourage you to apply @ humanresources@gerrys.com.pk with the subject line &ldquo;Assistant Manager Finance &ndash; Karachi.&rdquo;Last Date to Apply: 25 February 26Gerry&rsquo;s Travel &amp; Tour is an Equal Opportunity EmployerJob Type: Full-timeWork Location: In person

Assistant Manager Finance

Dream World Resort  & Golf Course

Job Title: Assistant Manager &ndash; Main GatesLocation: Dreamworld Resort, Hotel &amp; Golf Course Gulshan-e-Maymar, Sector R, KarachiJob Description:Dreamworld Resort is hiring an Assistant Manager for Main Gates. We need a smart, confident, and strong personality male candidate who can handle guests and manage gate operations professionally.Responsibilities:<ul><li>Manage all main gate operations</li><li>Deal with guests in a polite and professional way.</li><li>Supervise gate staff and security team</li><li>Maintain daily records and reports</li><li>Handle visitor entry and exit system</li><li>Report to higher management</li></ul>Requirements:<ul><li>Male candidate</li><li>Minimum 6+ years of relevant experience</li><li>Experience in hotels, banks, or reception/customer service jobs</li><li>Good personality and communication skills</li><li>Must know how to use computer (especially MS Excel)</li><li>Must know guest dealing and complaint handling</li><li>Preferably living in Gulshan-e-Maymar or nearby area</li><li>Responsible and well-disciplined</li><li>Army retired person or civilian with the relevant background are warmly encouraged to apply.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Where are you currently living? share complete address or area name</li></ul>Experience:<ul><li>Managing gates, handling customers and guest: 6 years (Required)</li><li>hotel, reception and guest security: 6 years (Required)</li></ul>Work Location: In person

Assistant Manager Main Gates

Explore 765+ Assistant operations manager in Karachi this March. Find roles across top companies and apply now to boost your career.

765 assistant operations manager jobs In Karachi

Operations Manager - KHOJ Resorts

Operations Manager - KHOJ Resorts

Assistant Manager - HR Operations

Assistant Service Manager

Supervisor / Asst Manager Operations

Assistant Manager Finance

Assistant Manager Main Gates