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team leader stewarding

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 As a Team Leader you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
 
 
 The Team Leader - Stewarding is responsible to assist the Stewarding Manager in ensuring the efficient and economic operation of the Stewarding Department in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory.
 
 
 
 Qualifications
 
 
 
 A potential candidate will ideally have:
 
 
 <ul>
 <li>
 A relevant degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience hotel operations.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 
 
 </li>
 </ul>
 
 Please note that due to government restrictions, candidates who are currently residing in Kuwait on a transferable work visa will only be considered.
 
</div>

Team Leader- Stewarding

Grand Hyatt Kuwait City

<div><div>Summary<div>
As a Team Leader you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 

The Team Leader - Stewarding is responsible to assist the Stewarding Manager in ensuring the efficient and economic operation of the Stewarding Department in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory.</div></div><div> 
Qualifications<div>
A potential candidate will ideally have:
<ul><li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
</ul>
Please note that due to government restrictions, candidates who are currently residing in Kuwait on a transferable work visa will only be considered.</div></div></div>

TEAM LEADER- STEWARDING

DHL Express

<div>
 
 Job Title: Customer Enquiry Manager
 
 
 
 
 Location:
 
 Kuwait
 
 
 
 Reports to:
 
 Senior Manager Customer Service
 
 
 
 Role Purpose
 
 
 
 The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead and Manage the Enquiry Team: Oversee daily operations, coach and develop team members, and ensure service excellence.
 </li>
 <li>
 Customer Experience Champion: Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.
 </li>
 <li>
 Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.
 </li>
 <li>
 Process Optimization: Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.
 </li>
 <li>
 Stakeholder Collaboration: Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.
 </li>
 <li>
 Reporting &amp; Insights: Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.
 </li>
 <li>
 Compliance &amp; Standards: Ensure adherence to company policies, service level agreements, and regulatory requirements.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 Typically, a bachelor&rsquo;s degree in business administration or equivalent.
 </li>
 <li>
 An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Customer-centric mindset with a passion for delivering outstanding service.
 </li>
 <li>
 Ability to analyze data and drive continuous improvement.
 </li>
 <li>
 Experience in customer service or enquiry management roles (preferably in logistics or related industries).
 
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 
 <ul>
 <li>
 Be part of a global leader in logistics with a strong reputation for innovation and customer focus.
 </li>
 <li>
 Opportunity to shape the customer experience strategy and make a real impact.
 </li>
 <li>
 Work in a dynamic, collaborative environment that values growth and development.
 </li>
 <li>
 Competitive salary, benefits, and career progression opportunities.
 </li>
 </ul>
</div>

Customer Enquiry Manager

Trane Technologies

<div>
 At Trane TechnologiesTM and through our businesses including Trane&reg; and Thermo King&reg;, we create innovative climate solutions for buildings, homes, and transportation that challenge what&rsquo;s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
 
 
 
 Job Summary：
 
 
 
 Functions as Service Business Leader. Responsible for the administration, implementation, and management of the services sales and fulfillment processes in its goal of operational excellence. Responsible for the performance of the Service area and is accountable for the strategy and achievement of specific business objectives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for driving the services business from both sales and fulfillment front for the Kuwait region.
 </li>
 <li>
 Drive market coverage through sales teams, monitor quotation pipeline and address customer needs
 </li>
 <li>
 Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.
 </li>
 <li>
 Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
 </li>
 <li>
 Responsible for achieving mission objectives regarding sales, profit, and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
 </li>
 <li>
 As a member of the leadership team, responsible for participating in annual operating plan preparation.
 </li>
 <li>
 Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs and business objectives.
 </li>
 <li>
 Develop and implement new service products following the market environment, demand and technology evolution.
 </li>
 <li>
 Manage the fulfillment teams, both back end and front end.
 </li>
 <li>
 Works with HVAC Fulfillment leader and Technician supervisors to establish required skill sets, talents, and capabilities.
 </li>
 <li>
 Monitor and drive training programs and service engineers &amp; technicians career development.
 </li>
 <li>
 Works as liaison between business unit/corporate and service team to resolve issues.
 </li>
 <li>
 Interacts with sales to ensure smooth hand off of projects from the sales process.
 </li>
 <li>
 Drive the resolution of the in warranty issues to satisfy the customer and protect the Company interest.
 </li>
 <li>
 Conducts performance appraisals in line with service/sales/supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
 </li>
 <li>
 Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
 </li>
 <li>
 Maintains quality standards by ensuring effective supervision and inspection job sites.
 </li>
 <li>
 Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
 </li>
 <li>
 Responsible for internal communications flow between service personnel and leadership team.
 </li>
 <li>
 Responsible for maintaining organization&rsquo;s expertise of Trane and competitor&rsquo;s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions-based business strategy.
 </li>
 <li>
 Reviews project measurements and monitors projects through completion.
 </li>
 <li>
 Responsible for administering safety and environmental program in the service area.
 </li>
 <li>
 Flexibility to work outside normal working hours and weekends, as required.
 </li>
 <li>
 Drive the service excellence to be a local market leader.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering is preferred.
 </li>
 <li>
 A minimum of + 5 years of experience in leading and managing teams, showcasing ability to guide and inspire team members toward achieving exceptional results.
 </li>
 <li>
 + 5 years of proven experience in P&amp;L Management, highlighting expertise in effectively driving financial performance and strategic decision-making.
 </li>
 <li>
 Demonstrate strong time management skills, efficiently juggling tasks, and priorities to consistently meet deadlines and achieve stream objectives.
 </li>
 <li>
 Previous experience in a similar position in the HVAC industry is a must, Rental &amp; Energy Services experience is a plus
 </li>
 <li>
 Previous experience in managing sales team, fulfillment personnel. Experience in managing managers is a plus.
 </li>
 <li>
 The successful candidate will be able to demonstrate excellent communication, presentation, and problem-solving skills.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
</div>

Services Leader

<div><div>Summary<div> 
As an Assistant Restaurant Manager, you will be responsible to assist the Senior Restaurant Manager in managing the restaurant as an independent profit center by managing the daily operations of the restaurant ensuring compliance with company standards in all areas of operation and delivering the highest quality products and services to each customer.</div></div><div> 
Qualifications<div>
A potential candidate will ideally:
<ul><li>Have a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.</li>
<li>Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.</li>
</ul>
Please note that due to government restrictions, candidates who are currently residing in Kuwait on a transferable work visa will only be considered.</div></div></div>

ASSISTANT RESTAURANT MANAGER

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 As an Assistant Restaurant Manager, you will be responsible to assist the Senior Restaurant Manager in managing the restaurant as an independent profit center by managing the daily operations of the restaurant ensuring compliance with company standards in all areas of operation and delivering the highest quality products and services to each customer.
 
 
 
 Qualifications
 
 
 
 A potential candidate will ideally:
 
 
 <ul>
 <li>
 Have a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
 </li>
 <li>
 Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.
 
 
 </li>
 </ul>
 
 Please note that due to government restrictions, candidates who are currently residing in Kuwait on a transferable work visa will only be considered.
 
</div>

Assistant Restaurant Manager

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

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