service coordinator Jobs in Translation Translation Studies Arabic English Arabic Jobs In Arabic Written And Spoken Jobs In Abu Dhabi United Arab Emirates

service coordinator

team leader Jobs in Translation Translation Studies Arabic English Arabic Jobs In Arabic Written And Spoken Jobs In Abu Dhabi United Arab Emirates

team leader

team leader/subject matter expert - contact center Jobs in Translation Translation Studies Arabic English Arabic Jobs In Arabic Written And Spoken Jobs In Abu Dhabi United Arab Emirates

team leader/subject matter expert - contact center

trainer/ quality analyst - contact center ( bilingual - english/ arabic ) Jobs in Translation Translation Studies Arabic English Arabic Jobs In Arabic Written And Spoken Jobs In Abu Dhabi United Arab Emirates

trainer/ quality analyst - contact center ( bilingual - english/ arabic )

ai product leader/ai technical strategy consultant Jobs in Translation Translation Studies Arabic English Arabic Jobs In Arabic Written And Spoken Jobs In Abu Dhabi United Arab Emirates

ai product leader/ai technical strategy consultant

team leader subject matter expert contact center

Concentrix

<div>
 <strong>
  Essential Functions / Core Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Manage the daily operations and admin as assigned but not limited to
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
  </li>
  <li>
   Actively involved on client calls and ensuring that updates are timely communicated to the team.
  </li>
  <li>
   Working with colleagues to effectively run the Contact Centre operation.
  </li>
  <li>
   Interviewing and hiring of appropriate candidates, as needed.
  </li>
  <li>
   Preparing reports and analyze data to self-understand and assist in management decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Lead and motivate the team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing supervision and motivation of staff to foster competitive performance.
  </li>
  <li>
   Ensuring efficient and productive handling of inbound call volumes.
  </li>
  <li>
   Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
  </li>
  <li>
   Maintaining knowledge of all programs/projects the inbound unit supports.
  </li>
  <li>
   Assisting staff with questions pertaining to the products and services offered by the client.
  </li>
  <li>
   Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
  </li>
  <li>
   Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
  </li>
  <li>
   Fostering career advancement of the team members within the project or lateral movement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Manage performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
  </li>
  <li>
   Set objectives and clearly communicate goals and targets that needs to be met every month.
  </li>
  <li>
   Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
  </li>
  <li>
   Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
  </li>
  <li>
   Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
  </li>
  <li>
   Assessing staff capabilities and identifying appropriate development and training opportunities.
  </li>
  <li>
   Setting the appropriate expectations of conduct and professionalism through example.
  </li>
  <li>
   Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
  </li>
  <li>
   Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively managing and strengthening relationship with the Client representative/s.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 <br/>
 <br/>
 <ul>
  <li>
   You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
  </li>
  <li>
   A bilingual English (B2+ level) and native Arabic speaker.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
  </li>
  <li>
   You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
  </li>
  <li>
   Analytical, efficient and thorough.
  </li>
  <li>
   Proficiency with technology, especially computers, software applications, and phone systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>


Team Leader/Subject Matter Expert - Contact Center

<div><p><b>ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES</b></p><p></p><p><b>
Manage the daily operations and admin as assigned but not limited to</b></p><ul>
<li>Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.</li>
<li>Actively involved on client calls and ensuring that updates are timely communicated to the team.</li>
<li>Working with colleagues to effectively run the Contact Centre operation.</li>
<li>Interviewing and hiring of appropriate candidates, as needed.</li>
<li>Preparing reports and analyze data to self-understand and assist in management decisions.</li>
</ul><p></p><p><b>Lead and motivate the team</b></p><ul>
<li>Providing supervision and motivation of staff to foster competitive performance.</li>
<li>Ensuring efficient and productive handling of inbound call volumes.</li>
<li>Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.</li>
<li>Maintaining knowledge of all programs/projects the inbound unit supports.</li>
<li>Assisting staff with questions pertaining to the products and services offered by the client.</li>
<li>Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.</li>
<li>Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.</li>
<li>Fostering career advancement of the team members within the project or lateral movement.</li>
</ul><p></p><p><b>Manage performance</b></p><ul>
<li>Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.</li>
<li>Set objectives and clearly communicate goals and targets that needs to be met every month.</li>
<li>Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.</li>
<li>Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.</li>
<li>Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.</li>
<li>Assessing staff capabilities and identifying appropriate development and training opportunities.</li>
<li>Setting the appropriate expectations of conduct and professionalism through example.</li>
<li>Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.</li>
<li>Working with other supervisors and management team members to support advisors and maximize customer satisfaction.</li>
</ul><p></p><p><b>Client Management</b></p><ul><li>
Effectively managing and strengthening relationship with the Client representative/s.</li></ul><p></p><p><b>
CANDIDATE PROFILE</b></p><p></p><p>
Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
</p><ul><li>You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.</li><li>A bilingual English (B2+ level) and native Arabic speaker.</li><li>Strong communication and interpersonal skills.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.</li><li>Analytical, efficient and thorough.</li><li>Proficiency with technology, especially computers, software applications, and phone systems.</li></ul><p></p><p><b>
Disclaimer
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

TechnipFMC

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><b>Location:
</b>Abu Dhabi, AE
</div></div></div></div><div><div><div><div><b>Employment type: </b>Employee
</div></div></div></div><div><div><div><div><b>Place of work: </b>Office
</div></div></div></div><div><div><div><div><b>Offshore/Onshore: </b>Onshore
</div></div></div></div><div></div><div><div><p>TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration &ndash; and we want you to be part of it. You&rsquo;ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.</p>
</div></div><div><div><div><div><div><div><div><div>Job Purpose</div>
</div><div><div>
Why does this job exist? What is the main duty and what is it for?<br>
<ul><li>Coordinates unconventional operations executed by the Technical Service Personnel and Asset Management. Ensures the optimization of QHSES and compliance to policies and regulations at work sites, onshore and offshore</li></ul></div></div></div><div><div><div>
Job Description</div>
</div><div><div><i>
Describe accountabilities
</i></div><div><i>Accountabilities must be specific, measurable, realistic, non-discriminatory, and unambiguous.</i></div>
<ul><li>Serves as a point of contact for customers during project planning and execution, also for the various functional areas</li></ul>
<ul><li>Coordinates Field services operations, ensures compliance with established sales and cost budgets and schedules</li><li>Ensures site organization of service technicians, in coordination with engineers, logistics and warehouse function and local agents and suppliers</li><li>Builds and maintains relationship with customer and other suppliers associated with the project</li><li>Performs the planning of project execution</li><li>Coordinates with Service Project Manager to establish a realistic project schedule and monitors compliance with the defined project objectives and project management processes</li><li>Ensures that the project status and progress is effectively communicated to the Project Team and to the customer</li><li>Plans and communicates the project asset supply and staffing plans and organization. Conducts billing for services and maintains all job-related documentation.</li><li>Ability to provide input and solve difficult/specialized technical issues that require knowledge related to technical/functional project field</li></ul>
<ul><li>Maintains monthly reporting's on P&amp;L financials</li></ul>
<ul><li>Reviews and approves Field Service Orders and in-country invoices</li><li>Visits clients as required to review operations. Works within the defined contract and issues notices on those operations that increase scope</li><li>Checks that all field procedures are received, accurate, followed and signed-off on</li><li>Acts as Technical subject-matter expert or Promotes liaison with the Technical Subject-Matter experts</li><li>Ensures that all organization activities and operations under his/her perimeter are carried out in compliance with internal policies and applicable laws and regulations</li><li>Implements policies and programs as needed. May also challenge and improves those policies</li></ul>
<div><i>
Describe responsibilities with emphasis on contribution and outcomes.</i></div>
<div><i>
If relevant, also describe Main Tasks and eventual </i><i>Roles</i><i> from Global Business Process Management System (GBPMS) to be performed.</i></div>
<div><i>
Please use action verbs and organize your list in order of importance from the most to the least important.</i></div>
<div><i>
For most jobs, up to 15 statements are sufficient to cover the main tasks and Roles.</i></div></div></div><div><div><div>
You are meant for this job if:</div>
</div><div><div>
Describe requirements on knowledge, education, skills, and experience<br>
Must have:</div>
<div>
A. REQUIRED KNOWLEDGE/FORMAL EDUCATION:<br>
<ul><li>Degree in engineering or technical subject preferred (not essential if compensated by substantial field experience).</li><li>In-depth understanding of oilfield operations, frac and unconventional equipment, and project management methodologies.</li><li>Work experience can compensate for lack of formal Education</li></ul></div>
<div>
B. REQUIRED EXPERIENCE:<br>
<ul><li>Demonstrated hands-on field experience in wellhead or related oil &amp; gas operations.</li><li>Proven track record supervising projects in a fast-paced, high-pressure environment.</li><li>Experience with TechnipFMC iComplete systems is a significant advantage.</li></ul></div>
<div>
C. REQUIRED CERTIFICATE(S):<br>
<ul><li>BOSIET, H2S awareness, TechnipFMC HSE, and quality programs.</li><li>Additional certifications in project management, Lean Six Sigma (e.g., PMP) are a plus.</li></ul></div>
<div>
D. REQUIRED INTERPERSONAL SKILLS:<br>
<ul><li>Strong English language communication and stakeholder management skills; able to build trust with clients and internal teams.</li><li>High resilience&mdash;remains calm and effective under pressure, handles frustration and setbacks professionally.</li><li>Culturally aware and able to work with diverse, multidisciplinary teams.</li><li>Self-starter: demonstrates initiative, autonomy, and a proactive approach to problem-solving.</li><li>Patient and adaptable; able to handle frustration and annoyance without outward indications.</li></ul></div>
<div>
E. REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:<br>
<ul><li>Advanced proficiency in reading engineering drawings and layouts (Visio, CAD).</li><li>Strong analytical and process improvement mindset; able to identify and implement operational efficiencies.</li><li>Proficient in Microsoft Office 365 Suite, SAP, and digital field ticketing systems.</li><li>Comfortable with oilfield lingo and able to adapt communication style to different audiences.</li></ul></div>
<div>
F. REQUIRED MANAGERIAL SKILLS<br>
<ul><li>Demonstrated leadership in field and project settings.</li><li>Ability to manage competing priorities and adapt to sudden changes in planning and operations.</li><li>Experience in coaching, mentoring, and developing field teams.</li></ul></div>
<div>
Note:<br>
<ul><li>The qualifications, certifications, and skills outlined in this Local Position Description reflect the preferred requirements for the role. Where an employee&rsquo;s current profile (e.g., educational background, certifications, or prior experience) does not fully align with these requirements, the variance has been reviewed and acknowledged by Management.</li></ul>
The employee has nonetheless demonstrated the capability to perform the responsibilities of the role effectively through relevant experience, transferable skills, and/or internal development. This acknowledgment does not impact the employee&rsquo;s standing in the role and serves as official documentation that any such gaps are formally recognized and accepted</div></div></div><div><div><div>
Skills</div>
</div><div><div>English</div><div>
Communication</div></div></div><div><div><div>
Leadership Competencies</div>
</div><div><div>Act with Agility</div><div>
Adopt a Growth Mindset</div></div></div></div>
</div></div></div></div><div><div><p><b>Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.</b></p>
<p><b>TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.</b></p><br>
<p></p>
</div></div><div><div><div><div><b>Date posted: </b>Nov 25, 2025
</div></div></div></div><div><div><div><div><b>Requisition number: </b>15865</div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Service Project Coordinator - Unconventional

Etihad Rail Operating Companies

<div>
 <p>
  The Terminal Facilities Maintenance Manager performs technical management of the network wide Facilities for Terminals related Maintenance Services Contracts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Roles and Responsibility
 </p>
 <ul>
  <li>
   Perform the day-to-day technical management of the Terminals Facilities related Maintenance Services and support the Contract Manager in commercial / legal disputes.
  </li>
  <li>
   Ensures a standard approach to safe working conditions and practices so as to ensure a safe working environment for all Employees and Contractors across the UAE wide Etihad Rail Network.
  </li>
  <li>
   Performs regular visits to the Terminals across the Etihad Rail Network to verify the quality of the work, status of the assets and standardizations of processes.
  </li>
  <li>
   Participates on the monthly meetings with the Service Provider Maintenance Managers and facilities Management Supervisors across the several regions / Maintenance Centres and drives Service Delivery excellence.
  </li>
  <li>
   Review of fault reports and identifies systematic (network wide) technical issues and drive the timely resolution of these by the Maintenance Service Provider and Supervisors.
  </li>
  <li>
   Approves the Facilities Management related Invoices and ensures that all SAP accounting tasks (SES, CRO, etc.) are performed in order to ensure timely settlement of such invoices.
  </li>
  <li>
   Manages all related Facilities Procurement requests, including PR creation and supporting documentation collection as well as follow up of all Signalling related procurement activities up to Service / Goods delivery.
  </li>
  <li>
   Support the Terminals Director in the creation / preparation of the yearly Operational Budget.
  </li>
  <li>
   Follows up on corrective actions and ensures that lessons learnt are cascaded to the whole Rail Network teams.
  </li>
  <li>
   Creates, reviews and updates all Facilities related Procedures, Instructions, Forms in accordance with the strategy set by the Terminals Director, and Business goals.
  </li>
  <li>
   Reviews all Service Provider&rsquo;s Maintenance Manuals and processes to ensure compliance with the Contractual dispositions and Etihad Rail DB Policies and Procedures.
  </li>
  <li>
   Ensures that his team and related sub-contractors comply Competence Management requirements to perform their duties.
  </li>
  <li>
   Manages the Facilities Management teams (and Facilities Sub-Contractors) to ensure that they are in-line with Operational and Safety objectives and plans.
  </li>
  <li>
   Reviews and endorses the Maintenance Service Provider Yearly Asset Maintenance Condition Report, where applicable.
  </li>
  <li>
   Prepares and participates in Business Continuation Exercises as Subject Matter Expert
  </li>
  <li>
   Participates in internal or external audit as Subject Matter Expert.
  </li>
  <li>
   Undertakes tasks and duties as directed by management and Terminals Director;
  </li>
 </ul>
 <p>
  Academic Qualifications:
 </p>
 <ul>
  <li>
   University degree in Electrical, Mechanical or Civil Engineering (or equivalent) and 10 years&rsquo; applicable experience;
  </li>
 </ul>
 <ol>
  <li>
   or
  </li>
 </ol>
 <ul>
  <li>
   High School Diploma and 15 years of applicable experience;
  </li>
 </ul>
 <p>
  Professional Qualifications:
 </p>
 <ul>
  <li>
   Full driving license or ability to convert it to UAE License
  </li>
  <li>
   Knowledge of Terminals within railway environment
  </li>
  <li>
   Knowledge of UAE Fire Code and Electrical Wiring Regulations, ESTIDAMA, ASHRAE and NFPA Standards
  </li>
  <li>
   Recognized training qualification within Facilities Management
  </li>
  <li>
   Knowledge of SAP Maintenance module
  </li>
  <li>
   Knowledge of auditing techniques
  </li>
  <li>
   Recognized competence assessor qualification
  </li>
  <li>
   Contract Management principles knowledge
  </li>
 </ul>
 <p>
  Experience:
 </p>
 <ul>
  <li>
   Proven experience with Facilities Management and Depot Equipment Systems
  </li>
  <li>
   Proven experience with fault and root cause analysis
  </li>
  <li>
   8 years&rsquo; relevant experience on Facilities Management
  </li>
  <li>
   5 years&rsquo; relevant experience in a Heavy Rail Environment in the Middle East
  </li>
  <li>
   User experience with SAP
  </li>
  <li>
   Contract Management Experience
  </li>
 </ul>
 <p>
  Other Skills:
 </p>
 <ul>
  <li>
   Native or Competent English level (IELTS overall band 6 or equivalent)
  </li>
  <li>
   Physically fit to perform inspections in high heat environment
  </li>
  <li>
   Ability to Manage multi-cultural and multi-disciplinary teams
  </li>
  <li>
   Good planning skills
  </li>
  <li>
   MS Office skills
  </li>
  <li>
   Report Writing skills
  </li>
  <li>
   Analytical skills for problem solving
  </li>
 </ul>
 <p>
  Good communication and interpersonal skills and a proven ability to motivate and direct employees
 </p>
</div>


Terminal Facilities Maintenance Manager

Infotech Electromechanical

<p><b>Role Overview:</b><br/>Experienced Mechanical Engineer and Maintenance Supervisor leading maintenance operations. Expert in preventive, corrective, and overhaul maintenance, ensuring optimal equipment performance, operational efficiency, and strict adherence to HSE standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Spearhead a team of up to 30 technicians, including mechanics, electricians, welders, and skilled helpers, coordinating daily workflows, job allocation, and manpower management.</li><li>Plan, supervise, and execute preventive and corrective maintenance for LDVs, HDVs, diesel generators, centrifugal pumps, welding machines, air compressors, and fire tenders.</li><li>Maintain 100% commitment to HSE standards through in-house training, Toolbox Talks, risk assessments, spot checks, and emergency drills.</li><li>Manage inventory, raise work orders, and coordinate with Procurement, Engineering, and Supply Chain teams for seamless material and spare parts management.</li><li>Monitor equipment conditions continuously, prepare daily/weekly/monthly reports, and communicate updates to upper management.</li><li>Resolve maintenance challenges by collaborating with department heads and implementing innovative solutions.</li><li>Ensure quality control for all inward and outgoing workshop goods and conduct contractor equipment inspections.</li><li>Provide subject matter expertise (SME) to Lifting, Logistics, and Transportation departments.</li><li>Support site administration with rotation rosters, workforce trackers, and emergency response planning.</li></ul><p><b>Achievements:</b></p><ul><li>Significantly reduced equipment downtime through effective preventive and corrective maintenance strategies.</li><li>Maintained a safe working environment with zero major HSE incidents.</li><li>Streamlined workshop operations and improved maintenance workflow efficiency.</li></ul><p>Job Type: Full-time</p>

Maintenance Manager

Digital Corner for Network Solutions

<p><b>About</b></p><p>This opportunity is for a leading Energy &amp; Gas giant in the UAE. We are looking for a strategic BI Consultant to join our Digital Data &amp; Analytics team. You will bridge the gap between business stakeholders and technical teams, ensuring that data solutions deliver tangible value and align with the organization's long-term digital strategy.</p><p><b>Responsibilities</b></p><ul><li>Lead workshops with business stakeholders to gather detailed requirements and define the scope of Business Intelligence (BI) initiatives.</li><li>Design and propose high-level BI strategies and roadmaps that align with corporate objectives.</li><li>Act as a subject matter expert, advising on industry best practices for data visualization, reporting, and analytics.</li><li>Translate complex business problems into technical requirements for developers and architects.</li><li>Conduct gap analysis on existing reporting processes and recommend improvements for efficiency and automation.</li><li>Manage stakeholder expectations and ensure successful user adoption of deployed BI solutions.</li><li>Monitor the quality and performance of BI services to ensure they meet agreed Service Level Agreements (SLAs).</li></ul><p><b>Requirements</b></p><ul><li>3&ndash;10 years of experience in Business Intelligence or Data Analytics consulting.</li><li>Proven track record of managing end-to-end BI projects, from requirement gathering to delivery.</li><li>Strong understanding of BI platforms (e.g., PowerBI, Tableau) and data warehousing concepts.</li><li>Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.</li><li>Experience in defining KPIs and metrics for large-scale organizational performance tracking.</li><li>Strong problem-solving skills and a practical approach to implementing data strategies in a fast-paced environment.</li></ul><p><b>Bonus</b></p><ul><li>Experience in the Oil &amp; Gas or Energy sector.</li><li>Knowledge of ERP systems (e.g., Oracle, SAP) and their data structures.</li><li>Project Management certifications (PMP, PRINCE2).</li></ul><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED22,000.00 per month</p>

Business Intelligence Consultant

Terracotta medical services

<p><b>Join Terracotta &ndash; Driving Business Growth in Corporate Services :</b></p><p>Terracotta is a leading outsourcing company in the UAE, offering manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and more across the region. At Terracotta, your voice counts, your ideas matter, and your success is celebrated.</p><p><b>Position:</b> Team Leader - Administration</p><p><b>Reporting to:</b> Operations Manager</p><p><b>Department:</b> Operations</p><p><b>Location:</b> Abu Dhabi</p><p><b>Purpose of the Role:</b></p><p>The Team Leader &ndash; Administration oversees Admin team and coordinates all administrative activities related to PRO and EOR services. This role ensures effective documentation, audit compliance, process implementation, and interdepartmental coordination to maintain operational excellence. The position acts as a primary escalation point representing Admin Team under Operations Department.</p><p><b>Key Responsibilities:</b></p><p><b>Administration &amp; Audit</b></p><ul><li>Oversee the administration and periodic audit of:</li><li>EOR (Employer of Record) Services</li><li>PRO (Public Relations Officer) Services</li><li>Supplier Management processes</li></ul><p><b>Supervision of Log Management, Document Archiving, and Audit</b></p><ul><li>Ensure maintenance and accuracy of:</li><li>Project Log</li><li>Service Contract Log</li><li>Job Card Log</li><li>Employee Log</li></ul><p><b>GulfHR Management</b></p><ul><li>Manage GulfHR platform updates and ensure data integrity.</li></ul><p><b>Templates Management</b></p><ul><li>Develop, update, and maintain document templates for operational use.</li></ul><p><b>Validations</b></p><ul><li>Conduct validation checks for:</li><li>Job Cards</li><li>Sales Orders</li></ul><p><b>Reporting</b></p><ul><li>Prepare and deliver:</li><li>Weekly and monthly reports as required by Management</li></ul><p><b>TCA Administration</b></p><ul><li>Oversee:</li><li>ADNOC Registration &amp; Contracts</li><li>Client document filing</li><li>Serve as client point of contact for relevant services</li></ul><p><b>General Administrative Tasks</b></p><ul><li>Perform:</li><li>Service Contract&ndash;Sales Order&ndash;Tax Invoice Reconciliation</li><li>Insurance renewals coordination</li><li>PRO clients&rsquo; expiry alerts to KAM</li><li>Follow-ups with stakeholders to ensure task completion</li><li>Review and implementation of current and new processes</li><li>Car rental arrangements for staff</li></ul><p><b>Focal Point for Issue Resolution</b></p><ul><li>Act as the primary contact to resolve issues related to:</li><li>Invoicing</li><li>Supplier Payments</li><li>Payroll</li><li>Job Cards</li><li>Accounts Receivable</li></ul><p><b>Cross functional support</b></p><ul><li>Take up additional tasks or responsibilities as and when required to meet business needs.</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Strong leadership and team supervision skills</li><li>Excellent organizational and multitasking abilities</li><li>Proficiency in HR systems</li><li>Strong reporting and analytical skills</li><li>High attention to detail and accuracy</li><li>Effective communication and problem-solving skills</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field</li><li>5+ years of experience in Administration within PRO, EOR, or related services</li><li>Prior experience in managing cross-functional teams is preferred</li><li>Solid understanding of UAE regulations and administrative processes</li><li>Preference for candidates with UAE Driving license</li><li>Team management experience</li></ul><p><b>Preference:</b> Immediately available candidates (notice period negotiable within 10&ndash;15 days)</p><p>Job Type: Full-time</p><p>Pay: From AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you managed a team before ?</li><li>We are looking for immediate joiners . what is your notice period ?</li><li>What is your salary Expectation ?</li></ul><p>Experience:</p><ul><li> PRO/EOR services?: 3 years (Required)</li><li>administration : 6 years (Required)</li><li>Human Resources : 5 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>License/Certification:</p><ul><li>Driving license  (Required)</li></ul>

Team Leader Administration

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