sales manager

project manager

senior accountant

product manager

key account manager

technical account manager

Yardi Systems

<div><div><p>Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees, and the communities where we live.</p><p></p><p><br>
We are looking for motivated, enthusiastic team players with great customer service skills to provide consultative, implementation, system support, and professional services to a portfolio of assigned Yardi clients!</p><p></p><p><br>
What you will do</p><ul><li>
Key contributor and chief architect of our clients' digital dreams, orchestrating the implementation and ongoing management of Yardi software solutions with flair and finesse:</li><li>
Perform data mapping and conversion, user training, and other services to ensure successful software deployment.</li><li>
Consult with and provide direction to software end-users; assists end-users with the day-to-day operation of system software including financial reporting, accounting, and daily business operations.</li><li>
Advise and institute best practices relevant to clients in the application of Yardi products.</li><li>
Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many applications specific issues</li><li>
Research, analyze, and resolve software functionality and reporting problems for clients.</li><li>
Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals.</li><li>
Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned.</li></ul><p></p><p><br>
What you need to have</p><ul><li>
2+ years of experience within the Real Estate Accounting/Finance or ERP sector.</li><li>
Bachelor&rsquo;s Degree in Accounting or Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry.</li><li>
Proven project management experience and customer relationship management skills</li><li>
Understanding of property management industry and best practices</li><li>
Competence in some of the following areas: Strong analytical and problem-solving abilities, Microsoft operating and network system operation</li><li>
Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients</li></ul><p></p><p><br>
What would be helpful have?</p><ul><li>
Ability to configure and manage networks and peripherals</li><li>
Master&rsquo;s, MBA, or Chartered Accountant certification would be a advantage.</li><li>
Experience with enterprise-level software: property, financial, and/or CRM systems</li><li>
Preferable Arabic but other countries nationalities (Non Arabic) are welcome as well.</li></ul><p></p><p><br>
What you get as a Yardi Employee</p><ul><li>
A great place to work with fantastic people.</li><li>
Ability to learn new technology and develop professionally.</li><li>
Competitive compensation</li><li>
Comprehensive benefits &ndash; Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!</li></ul><p></p><p><br>
At Yardi, we&rsquo;ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!</p></div></div><div></div>
<br><div><div>LOCATION</div>
<div><p><b>Dubai, United Arab Emirates</b></p></div>
<p>BUSINESS UNIT</p>
<div><b>Global Solutions</b></div>
<p>DEPARTMENT</p>
<div><b>Client Services</b></div>
<p>EMPLOYMENT TYPE</p>
<div><b>Employee- Full Time</b></div></div>

Technical Account Manager

MVP Tech GT LLC

<div><p>Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Account Manager to join our amazing culture. As a Technical Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.</p><p><b>
Who We Are:</b></p><p>
With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.</p><p><b>
Who You Are:</b></p><p>
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Account Manager.</p><p><b>
What you will do with your expertise and our support</b>:</p><p>
Responsible for all pre-sales activities pertaining their personal accounts and/or their local designated teams activities and management this is inclusive of developing bids and integrated solutions, in collaboration with technical PMs &amp; Presales department. Presents to clients proposed solutions and manages clients expectations and requirements. Manage key accounts and develop them.</p><p><b>
KEY RESULTS AREAS (RESPONSIBILITIES):</b></p><ul><li>
Manages Presales personnel, monitoring their activities, providing support &amp; guidance when needed.</li><li>
Participates in sales calls with colleagues when needed</li><li>
Develops technical design and commercial pricing for the presales team</li><li>
Suggests discounts, margins, &amp; presentations of the presales team, and provide guidance on the same when needed</li><li>
Keeps records and organize reporting back the director on all presales activities</li><li>
Provides strategic feedback &amp; input on presales activities</li><li>
Organizes the presales team leaves &amp; vacations in coordination with HR department</li><li>
Participates in recruiting new presales personnel</li><li>
Monitors &amp; develop their own team</li><li>
Coordinates &amp; provide data on training requirements for their teams</li><li>
Coordinate with other departments on ongoing projects, bids, troubleshooting &amp; any activity that might require his/her input</li><li>
Be available for traveling, meeting new clients, and site surveying even in harsh conditions.</li><li>
Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible</li><li>
Opens new accounts &amp; establishes relationships with clients &amp; suppliers</li><li>
System design based on clients requirements the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements that include power, mechanical and electrical requirements for the project execution.</li><li>
Commercial aspects of each project covering production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,</li><li>
Technical submittal of the solution in the form of technical and commercial bid/proposal</li><li>
Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.</li><li>
Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.</li><li>
Interacts with the PM and client (as required) to ensure follow up on project execution and delivery</li><li>
Assists Auto-cad section in preparing final solution drawings</li><li>
Supports in any required business development with potential or repeat clients</li><li>
Manage key accounts and advise on their approach strategy.</li><li>
Provide feedback on the general performance of MVP inside key accounts</li><li>
Advise and implement action steps to maintain relationships and retain sales growth in key accounts</li></ul><p><b>
QUALIFICATION</b></p><ul><li>
Bachelors of Engineering (Electronics or CS related) or BA in business or equivalent</li><li>
Masters Degree or vendor certifications are considered as advantageous</li></ul><p><b>
SPECIFIC SKILLS</b></p><ul><li>
Excellent Knowledge in the relevant markets</li><li>
Excellent Business Communication skills</li><li>
Languages (Specified per country &amp; Market)</li><li>
Technical knowledge in Security Industry, networking</li><li>
Presentable &amp; Dynamic</li></ul><p><b>
Working Conditions:</b></p><ul><li>
Frequent travel may be required (local, regional, and international).</li><li>
Flexibility to work across time zones based on global account locations.</li></ul><p><b>
WORK EXPERIENCE</b></p><ul><li>
Minimum 5 years experience in IT security solution design and execution</li><li>
Must have UAE Market experience; knowledge of GCC is advantageous</li></ul></div><p></p>

Technical Account Manager - Local UAE

CloudSek

<div><div><p><b>WHO ARE WE?</b></p>
<p>
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!</p>
<p><b>
CloudSEK</b><b>,</b> one of India&rsquo;s most trusted Cyber security product companies, is on a mission to build the world&rsquo;s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.</p>
<p>
Founded in 2015, headquartered at Singapore, we are proud to say that we&rsquo;ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:</p>
<p><b>
CloudSEK&rsquo;s Product Suite:</b></p>
<ul>
<li>CloudSEK <b>XVigil </b>constantly maps a customer&rsquo;s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.</li>
<li>A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers&rsquo; attack surfaces. CloudSEK's <b>BeVigil </b>uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.</li>
<li>CloudSEK&rsquo;s Contextual AI <b>SVigil</b> identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.</li>
</ul>
<p><b>Key Milestones:</b></p>
<ul>
<li><b>2016</b>: Launched our first product.</li>
<li><b>2018</b>: Secured Pre-series A funding.</li>
<li><b>2019</b>: Expanded operations to India, Southeast Asia, and the Americas.</li>
<li><b>2020</b>: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.</li>
<li><b>2021</b>: Raised $7M in Series A funding led by MassMutual Ventures.</li>
<li><b>Awards &amp; Recognition</b>: Won NetApp Excellerator's &quot;Best Growth Strategy Award,&quot; CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.</li>
<li><b>2025</b>: Secured $19 million in funding led by Tenacity Ventures, Commvault.</li>
</ul></div>
<p><b>Position Overview:</b> The Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services. This role combines customer advocacy, technical expertise to enhance customer engagement and retention in a competitive market and also has a sales mindset for revenue expansion in the region.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li><b>Customer Onboarding:</b> Own the onboarding process, ensuring that customers are effectively integrated and trained on our solutions.</li>
<li><b>Relationship Management:</b> Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges.</li>
<li><b>Proactive Engagement:</b> Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.</li>
<li><b>Conduct Business Reviews</b>: Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.</li>
<li><b>Internal Collaboration:</b> Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.</li>
<li><b>Technical Expertise: </b>Demonstrate value -<b> </b>Triage customer portals on a regular basis and share critical threats reports.</li>
<li><b>Customer Advocacy:</b> Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.</li>
<li><b>Reporting and Metrics:</b> Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.</li>
<li><b>Revenue target:</b> Ensure timely renewals and carry targets for regional NRR achievement and expansion quota. Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEK&rsquo;s solutions.</li>
<li><b>Maintain partner relationships</b>: Collaborate with the partners for smooth renewal and develop a winning strategy for revenue expansion.</li>
<li><b>Customer Engagement</b>: Organize customer engagement events in collaboration with the marketing team.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Proven experience in customer success and client account management in the cybersecurity industry.</li>
<li>Strong understanding of cybersecurity concepts, technologies, and market trends.</li>
<li>Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.</li>
<li>Strong negotiation skills</li>
<li>Analytical mindset with the ability to derive insights from data to drive decisions and improvements.</li>
<li>Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.</li>
<li>5+ years experience in cybersecurity, client facing roles</li>
<li>Bachelor&rsquo;s degree in Cybersecurity, Technology is preferred</li>
</ul>
<div><p><b>Benefits of Joining CloudSEK</b></p>
<p>
We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You&rsquo;ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:</p>
<ul>
<li>Flexible working hours.</li>
<li>Food, unlimited snacks and drinks are all available while at office.</li>
</ul>
<p>And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!</p></div></div><p></p>

Technical Client Account Manager (MEA)

Johnson Controls

<div><p>Johnson Controls is expanding our Data Centre Vertical, and we have various Sales Account Manager positions available across different geographies and lines of business.</p><p></p><p><br>
We are seeking talent in Dubai, with expertise in data center security solution, including access control, CCTV and intruder detection.</p><p><br>
</p><p><b>In this role, you will:</b></p><ul><li><p>
Develop long-term customer relationships with consulting engineers, design &amp; build contractors, hyperscalers and colocation operators to create a pipeline for the EMEA region</p></li><li><p>
Maximize account penetration by leveraging Johnson Controls&rsquo; broad portfolio of building solutions</p></li></ul><p></p><p><b><br>
We seek hunters, driven to develop strong client relationships and self-motivated to drive growth:</b></p><ul><li><p>
You will articulate JCI offerings, strategize sales approaches, and ensure customer retention and growth of assigned accounts</p></li><li><p>
Responsibilities include building partnering relationships, maintaining frequent contact with customers, optimizing and leading technical specifications throughout the JCI portfolio, leading collaborative efforts with regional offices, conducting technical presentations, and providing feedback to management</p></li><li><p>
Required skills include experience in electronic security solutions (access control, CCTV, intruder)</p></li><li><p>
A proven sales track record, adaptability in a consultative approach, and the ability to travel 25%-50% of the time</p></li><li><p>
Preferred qualifications include five years of experience in the data centre industry and an existing network in the field</p></li></ul><p></p><p><b><br>
Join us at Johnson Controls and be a part of our exciting journey!</b></p></div>

Technical Sales & Account Manager - Data Center Security

<div><p>Johnson Controls is expanding our Data Centre Vertical, and we have various Sales Account Manager positions available across different geographies and lines of business.</p><p></p><p><br>
We are seeking talent in Dubai, with expertise in data center building management systems (BMS controls)</p><p></p><p><b><br>
In this role, you will:</b></p><ul><li><p>
Develop long-term customer relationships with consulting engineers, design &amp; build contractors, hyperscalers and colocation operators to create a pipeline for the EMEA region</p></li><li><p>
Maximize account penetration by leveraging Johnson Controls&rsquo; broad portfolio of building solutions</p></li></ul><p></p><p><b><br>
We seek hunters, driven to develop strong client relationships and self-motivated to drive growth:</b></p><ul><li><p>
You will articulate JCI offerings, strategize sales approaches, and ensure customer retention and growth of assigned accounts</p></li><li><p>
Responsibilities include building partnering relationships, maintaining frequent contact with customers, optimizing and leading technical specifications throughout the JCI portfolio, leading collaborative efforts with regional offices, conducting technical presentations, and providing feedback to management</p></li><li><p>
Required skills include experience in building management systems (BMS controls)</p></li><li><p>
A proven sales track record, adaptability in a consultative approach, and the ability to travel 25%-50% of the time</p></li><li><p>
Preferred qualifications include five years of experience in the data centre industry and an existing network in the field</p></li></ul><p></p><p><b><br>
Join us at Johnson Controls and be a part of our exciting journey!</b></p></div>

Technical Sales & Account Manager - Data Center BMS

Extreme Networks

<div><div>If you're ready for a great career opportunity, now is the time to join Extreme Networks! Recognized by both IDC and Gartner for our market leadership in data center networks, Extreme helps organizations around the world build the networks of tomorrow...today.</div><div>
The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme&rsquo;s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal - ensuring each phase is aligned with the customer&rsquo;s success goals and supported by proactive engagement. Every Premier customer is assigned a designated PSM to guide their experience with Extreme through all their pre- and post-sales support needs to ensure their Customer Success Experience is world class! Success in this role is measured through key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and customer renewal rates, reflecting the PSM&rsquo;s impact on long-term customer value.</div><div>
</div><div>
The PSM is an experienced and technical, service and support professional who works in partnership with customers, the Extreme Global Technical Assistance Center (GTAC) and so many other groups to deliver enhanced support. They maintain knowledge of case escalations as cases are assigned and routed through the product support teams. For critical situations, they will facilitate activities to achieve quicker resolutions, providing communication updates to all involved parties.</div><div>
</div><div>
The PSM will facilitate and/or participate in periodic review sessions, and on an exception/pre-arranged basis, customer visits and off-hours stand-by for special projects.</div><div>
</div><div>
The PSM is responsible for establishing a close working relationship with the customer&rsquo;s operations teams to gain an in-depth knowledge of the accounts&rsquo; products and network that further enhances the Extreme customer relationship.</div><div>
</div><div>
An ideal PSM is one with outstanding soft skills for building trusted relationships with customers and internal, cross-functional teams. They possess good technical skills and acumen. They are skilled in project management. They are able to influence reach successful resolutions and outcomes.</div><div>
</div>
<h3 class="jobSectionHeader"><b>Account Management: 70%
</b></h3><ul><li>Primary account contact for Customer Success within Extreme Premier Support</li><li>
Coordinate as the focal point for all post-sales account-related activities with Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.</li><li>
Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.</li><li>
Provide quarterly reviews to assigned Premiercustomers</li><li>
Establish regular communications with customers, including on-site visits.</li><li>
Utilize Extreme&rsquo;s SFDC reporting capabilities for product trend analysis for early awareness of issues.</li><li>
Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.</li><li>
Work with and provide daily guidance as needed to Extreme GTAC and HW/SW engineers assigned to work issues reported by the assigned customer base.</li><li>
Respond promptly to customer needs, providing value added services where applicable.</li><li>
Ensure that accurate documentation of customer&rsquo;s Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process.</li><li>
Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification/engagement of technical support management team and product quality.</li><li>
Provide proactive administration of the customers&rsquo; environment: Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc.</li><li>
Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.</li><li>
Demo and provide on-going training and assistance on our Extreme Platform ONEsoftware package.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Revenue Generating Service Projects: 15%
</b></h3><ul><li>Work closely with the customer to ensure customer satisfaction of all professional services account engagements.</li><li>
Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls &ndash; travel when essential.</li><li>
Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.</li><li>
Support post sales services engagements such as installations and assessments.</li><li>
Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.</li></ul><h3 class="jobSectionHeader"><b>
Knowledge Growth and Transfer: 10%</b></h3><ul><li>
Mentor and coach co-workers and peers. Share valuable knowledge openly.</li><li>
Develop and maintain Extreme customer operation procedures documentation.</li><li>
Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Other duties as assigned: 5%
</b></h3><ul><li>Travel and Normal Work Hours will be:</li><li>
Monday through Friday &ndash; Typical</li><li>
Weekend or overnight hours may occasionally be required for exceptional customer needs or critical support situations</li></ul><h3 class="jobSectionHeader"><b>
Premier Success Manager &ndash; Qualifications Experience
</b></h3><ul><li>B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience.</li><li>
5years&rsquo; experience in telecommunications or related technical field, preferably network operations related.</li><li>
5 years of customer support experience in data process, data communications or related environment.</li><li>
Responsibility for high profile tasks or projects within the scope of a mid-level manager position.</li><li>
</li></ul><h3 class="jobSectionHeader"><b>
Key competencies
</b></h3><ul><li>Demonstrated leadership in customer account management, carrier class customer experience highly valued.</li><li>
Excellent project planning, communication and customer relation skills.</li><li>
Project management training or related experience beneficial.</li><li>
Ability to manage tense, critical situations, creating and enhancing customer confidence through reliable, repetitive and complete resolutions.</li><li>
An ability to effectively lead and/or influence direction of projects or situations in such a manner that resolves issues or needs for the customer and Brocade.</li><li>
Ability to create effective team atmosphere that spans organizations such as sales, technical support, and service delivery &ndash; ideally forming a close partnership with the customer.</li><li><b>
Strong English and Arabic language skills</b></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Technical skills &amp; Knowledge:<br>
</b></h3><br>
<div><b>High or Expert knowledge in the following areas:</b></div><ul><li>
Project Management</li><li>
Networking/Network Operations</li><li>
Customer relationship management and related soft skills</li><li>
Situational control, leadership and facilitation to resolution</li><li>
Must have proven experience organizing and expressing written and verbal communications clearly, effectively, and efficiently</li><li>
Ability to develop and deliver materials/presentations to small audiences up to 50</li></ul><div></div><div><b><br>
General knowledge in the following areas:</b></div><ul><li>
IP technologies and protocols, Fabric/Routing/Switching/Cloud/Wireless</li><li>
Troubleshooting network, hardware and software issues</li><li>
Network Function Virtualization; Software Defined Networking</li><li>
Technical support operations and Methodologies</li><li>
Network Analytics &ndash; data collection methodologies and tools.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Below are must have personal skills to be successful with Extreme Networks:
</b></h3><ul><li>Customer first attitude - Customer satisfaction through unsurpassed support drives you.</li><li>
Must have very strong interpersonal &lsquo;soft' skills.</li><li>
Comfortable working with mid to senior level customer management teams in tough situations</li><li>
Must always demonstrate role-model level customer service/support skills and represent Extreme Networks in a professional manner.</li><li>
Must understand the business impact of customer and partner interactions and be able to effectively navigate politically charged situations.</li><li>
Must be able to work with customers and partners from different geographies and be culturally sensitive. Must be highly motivated, a self-starter, and have proven ability to function effectively with little direct supervision.</li><li>
Comfortable with technical and business English usage (documents reading, e-mails, conference calls, etc.)</li></ul><div>
Extreme Networks Culture:</div><div><b>
Teamwork:</b> The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team!</div><div><b>
Transparency:</b> Each of us has a unique view about what is happening, helping or hurting our performance. We can&rsquo;t change what we can&rsquo;t see. We must know what&rsquo;s really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.</div><div><b>
Candor:</b> We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn&rsquo;t easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.</div><div><b>
Curiosity: </b>Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that&rsquo;s the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.</div><div><b>
Ownership: It&rsquo;s</b> our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.</div><div><b>
Inclusion: </b>By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.</div></div>

Premier Success Manager

ZeroFox

<div>
 ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
 <br/>
 <br/>
 <strong>
  Role And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
  </li>
  <li>
   Build effective curated customer experiences with the ZeroFox platform and larger operating environment
  </li>
  <li>
   Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
  </li>
  <li>
   Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
  </li>
  <li>
   Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
  </li>
  <li>
   Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
  </li>
  <li>
   Deliver web-based training to user groups to support organizational adoption
  </li>
  <li>
   Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
  </li>
  <li>
   Serve as a frontline technical resource for "best practice" and informal customer questions
  </li>
  <li>
   Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
  </li>
  <li>
   Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
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   Maintain current functional and technical knowledge of ZeroFox service options
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   Help to document best practices in developing and using ZeroFox solutions
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   Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth
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 <strong>
  Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Experience in a related function, typically obtained in 3+ years
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  <li>
   Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
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  <li>
   Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
  </li>
  <li>
   Successful management of customer support engagements to completion with high levels of customer satisfaction
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  <li>
   Excellent analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems
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   Exceptional verbal and written organizational, presentation, and communication skills
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   Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
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  <li>
   Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
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  <li>
   Competitiveness &amp; competitive awareness
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  <li>
   Proficiency in explaining strengths &amp; vulnerabilities
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  <li>
   Willingness to travel as required based on customer and business need
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  </li>
 </ul>
 <strong>
  Desired Qualifications And Skills
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 </strong>
 <ul>
  <li>
   Knowledge of data analytics, dashboards, and reporting
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   Written and spoken fluency in English and Arabic languages
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  <li>
   Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
  </li>
  <li>
   Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
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  <li>
   Certifications: CISSP, CISA, Security+
  </li>
  <li>
   Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
  </li>
  <li>
   Past experience working in customer success, technical support, configuration and / or training capacity
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  </li>
 </ul>
 <strong>
  Benefits
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  <br/>
 </strong>
 <ul>
  <li>
   Competitive compensation
  </li>
  <li>
   Community-driven culture with employee events
  </li>
  <li>
   Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
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  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
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 <strong>
  Equal Opportunity
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  <br/>
 </strong>
 We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
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Customer Success Manager

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