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customer service representative Jobs in Karachi

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production support officer

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technical support agent

Eurosoft Tech Pvt Ltd

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In person

Technical Support Consultant (Inbound calls - UK & USA)

Techologik

Job Title: IT SupportShift : NIGHT - 8 Pm To 5 AMThe salary will be increased after reviewing your performanceJob Description: Please only candidates from the IT field should apply, specifically those with experience working in a software house. Applicants should also be familiar with how chat-based platforms like Discord, Twitter, and DA operate make IDs as well as have knowledge of eBook design and the requirements involved in that workKey Responsibilities:<ul><li>Provide technical support to end-users (hardware, software, and network).</li><li>Troubleshoot and resolve IT-related issues promptly.</li><li>Assist with software installations, updates, and configurations.</li><li>Document issues and solutions for future reference.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (or equivalent experience).</li><li>Minimum 1 year of IT support experience in the software industry.</li><li>Good communication and problem-solving skills.</li></ul>Location: Johar Block 14Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

IT Support

TechnoSys

Job description:Job Title: ERP Software Support TraineeLocation: Karachi | Mon-Fri 9 AM-6 PMAbout the role:We are seeking a skilled ERP Software Support Trainee with experience in restaurant and bakery operations. In this role, you will provide support, training, and troubleshooting to ensure smooth ERP system usage for our clients.Key Responsibilities:<ul><li>Respond promptly to user queries and issues.</li><li>Provide training to improve user understanding of the ERP system.</li><li>Troubleshoot and resolve technical problems.</li><li>Collaborate with the technical team to address complex issues.</li><li>Implement solutions to prevent recurring problems.</li><li>Customize ERP settings to meet restaurant and bakery requirements.</li><li>Configure modules for optimal system performance.</li><li>Assist with ERP software updates and upgrades.</li><li>Conduct regular system maintenance checks.</li><li>Ensure data accuracy and security within the ERP system.</li><li>Support data migration and integration processes.</li><li>Work with teams to align ERP functions with business needs.</li><li>Coordinate with vendors for updates and issue resolution.</li><li>Maintain clear documentation of configurations and issue resolutions.</li><li>Prepare user guides and training materials.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s in Computer Science or BS in ERP</li><li>0-6 months of experience in ERP support (restaurant &amp; bakery preferred)</li><li>Strong knowledge of inventory, orders &amp; financial modules</li><li>Excellent communication &amp; problem-solving skills</li></ul>Apply Now: Send your resume to careers@technosysint.comJob Type: Full-timeWork Location: In person

ERP Software Support Trainee

Logon Broadband Pvt Ltd

:Location: Clifton 3 Talwar, KarachiJob Description:Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 20th August, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthJob Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Technical Support Engineer

Tech Cuber

Job description:Tech Cuber is hiring for Sales Executive- Chat Support Job for Twitter Discord and Twitch.Timing: NIGHT SHIFT ( 9 PM - 6 AM)Experiences: Fresher till 06 monthsFresher Starting Salary: 25k + CommissionBasic Salary+ Commission Location: Gulshan-e-Iqbal, Block 6 , KarachiResponsibility :<ul><li>Setting up meetings with potential clients and listening to their wants and concerns are among your responsibilities.</li><li>Should have strong communication skills using email and other media platforms like Twitter, Facebook, and Discord.</li><li>Collect customer or prospect feedback and distribute it to the internal team.</li><li>Work together as a team to get greater results.</li></ul>Requirements:<ul><li>Able to work nights shifts (9 PM - 6 AM)</li><li>Superb Writing Communication Techniques</li><li>O/A levels preferred</li></ul>Job Types: Full-time, FresherWork Location: In person

Chat Sales Agent (Onsite + Night Shift )

HR First Pvt Ltd

Responsibilities:<ul><li>Supervise call center operations to ensure timely and effective resolution of customer complaints and inquiries.</li><li>Monitor service levels, agent performance, and quality assurance metrics.</li><li>Develop SOPs, scripts, and escalation procedures to improve first-call resolution.</li><li>Manage escalated customer concerns and follow through until resolution.</li><li>Coordinate onboarding of new customers with Sales, Technical, and Installation teams. Develop onboarding journeys, documentation, and training materials while monitoring timelines.</li><li>Oversee daily monitoring of &ldquo;not reporting&rdquo; cases (GPS/IoT devices) and ensure timely rectification.</li><li>Collaborate with field force and technical support for troubleshooting, health checks, and replacements.</li><li>Supervise and guide support staff, onboarding coordinators, and technical teams with performance reviews and training. Identify process gaps and recommend improvements to enhance customer satisfaction.</li><li>Generate regular reports on customer issues, call center performance, onboarding KPIs, and technical cases.</li></ul>Requirements:<ul><li>Female Candidate ONLY.</li><li>Bachelor&rsquo;s degree in Business Administration or related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in customer service/operations, including 1&ndash;2 years in a supervisory or deputy manager role.</li><li>Strong communication, leadership, and customer-handling skills.</li><li>Experience in IoT, tech services, or automotive tracking will be an added advantage.</li><li>Familiarity with CRM tools, call center systems, and reporting dashboards.</li><li>Ability to multitask, prioritize, and meet SLAs in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Customer Success

Telemarketing

Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Fluent English is required only. Hard working and must be punctualExcellent verbal and written communication skills in English.Strong listening and problem-solving skills.Basic computer knowledge and typing skills.Ability to work in a fast-paced, target-driven environment.&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly Incentives Freshers , intermediated students and fresh Graduates are Encouraged to ApplyJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Support Agent - CSR - O/A Levels ( part & full time)

Explore 1476+ Technical support agent in Karachi this September. Find roles across top companies and apply now to boost your career.