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technical support analyst

Crs Soft

<div>
 <p>
  <strong>
   Who we are?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  It&rsquo;s time to turn on bright mode. Let&rsquo;s meet!
 </p>
 <p>
  We are a software company that produces niche technologies with an innovative, dynamic, and added-value understanding to the leading companies in its field, serving in different sectors in Turkey and abroad. For starters, the first thing you should know is that Crs is an umbrella organization. Our e-transformation brand, e-d&uuml;nya, offers digital solutions on a single platform. Our game brand Corvus Jay provides players of all ages and backgrounds with captivating, humorous, and artistic games that transcend the ordinary and deliver unforgettable experiences with its open-minded, humorous, creative, and vibrant world of pop art. We are excited to expand our investment areas and the sectors we are involved in. Our focus is on innovative research, exploring Big Data Processing, AI, machine learning, and game development. As one of the top 500 IT companies in Turkey, we are one of the fastest-growing technology companies selected by Deloitte Turkey for the 6th time in a row. Our route is always the same, the future!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Technical Documentation Analyst, you will be responsible for creating, organizing, and managing technical documents required throughout the software development lifecycle. These include R&amp;D documents, product and project documentation, technical reports, user guides, supporting materials, workflow diagrams, and more. Your role will play a key part in ensuring documentation meets quality standards and is clear, accurate, and accessible.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Create and maintain technical documentation such as R&amp;D reports, product/project documents, technical reports, user manuals, support materials, and workflow diagrams
  </li>
  <li>
   Collaborate closely with technical teams to gather up-to-date and accurate information
  </li>
  <li>
   Ensure all documents meet internal quality standards and formatting guidelines
  </li>
  <li>
   Research technical topics and create concise, well-structured reports
  </li>
  <li>
   Translate complex technical information into user-friendly documentation
  </li>
  <li>
   Support technical teams during project planning and documentation processes
  </li>
  <li>
   Assist quality and information security teams during internal audit processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience &amp; Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong written communication skills with attention to detail
  </li>
  <li>
   Ability to convey technical information in a clear and effective manner
  </li>
  <li>
   Skilled in transforming complex concepts into accessible content
  </li>
  <li>
   Team-oriented, with strong collaboration and coordination abilities
  </li>
  <li>
   Analytical thinking and problem-solving mindset, with a quick learning ability
  </li>
  <li>
   Bachelor's degree in Computer Science, Management Information Systems, or related technical fields
  </li>
  <li>
   Familiarity with software development processes and Agile methodologies
  </li>
  <li>
   Proficiency in documentation and reporting tools
  </li>
  <li>
   Advanced knowledge of MS Office applications (especially Word, Excel, and PowerPoint)
  </li>
  <li>
   Good command of English, both written and spoken
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perks &amp; Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Buffet breakfast in the office every morning
  </li>
  <li>
   Comprehensive private health insurance package
  </li>
  <li>
   Meal card &amp; commute compensation,
  </li>
  <li>
   Lots of events and celebrations (check out @crssoft on Instagram)
  </li>
  <li>
   Education fund to support learning and development opportunities
  </li>
  <li>
   Paid birthday off to spend time with your loved ones
  </li>
  <li>
   A gift book on your birthday
  </li>
  <li>
   All the technical equipment and licenses you need
  </li>
  <li>
   Interviews and Q&amp;A sessions with experts
  </li>
  <li>
   Marriage leave (5 days)
  </li>
  <li>
   No dress code!
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join Us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Work hard play hard.😊 At Crs Soft, we benefit from the power of technology and science, and we achieve the best with our creative and innovative team. Lifelong learning, open-mindedness and leadership are part of our culture. We celebrate all our achievements and special moments together, and we know how to have fun.
 </p>
 <p>
 </p>
</div>


Technical Documentation Analyst

DigiFist

<div>
 <p>
  <strong>
   About DigiFist
  </strong>
 </p>
 <p>
  At DigiFist, we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We&rsquo;re now looking for a Technical Support Engineer to join our growing team in T&uuml;rkiye (ideally Istanbul).
 </p>
 <p>
  <br/>
 </p>
 <p>
  You&rsquo;ll be the first point of contact for merchants globally &mdash; answering questions, solving technical issues, and ensuring every customer gets the best possible experience. Beyond troubleshooting, you&rsquo;ll own our technical documentation and monitor key support KPIs to help our team deliver world-class service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is not just about fixing problems &mdash; it&rsquo;s about proactively improving customer satisfaction, keeping our documentation accurate and up-to-date, and giving the team clear visibility into the health of our support operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Respond to pre-sales and technical questions via our Customer Support Portal, email, and chat.
  </li>
  <li>
   Troubleshoot merchant issues, provide solutions, or escalate to the project management/development teams when needed.
  </li>
  <li>
   Own and maintain all technical documentation, FAQs, and step-by-step guides, ensuring they are always accurate and easy to follow.
  </li>
  <li>
   Monitor and report KPIs related to customer satisfaction, ticket resolution times, documentation freshness, and any other metrics that help us measure and improve performance.
  </li>
  <li>
   Gather and share customer feedback to help improve our themes and processes.
  </li>
  <li>
   Proactively update customers about releases, improvements, and new features.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving skills with the ability to think on your feet.
  </li>
  <li>
   Excellent English skills are a must &mdash; both written and verbal.
  </li>
  <li>
   Speaking additional languages is a big plus.
  </li>
  <li>
   Strong technical writing skills are highly valued.
  </li>
  <li>
   Positive, proactive attitude with strong collaboration skills.
  </li>
  <li>
   Strong organizational skills and attention to detail.
  </li>
  <li>
   Experience in IT or e-commerce &mdash; Shopify knowledge is a big plus!
  </li>
  <li>
   Familiarity with customer support, analytics, and project management tools (e.g., Zendesk, ClickUp, Asana) is a plus.
  </li>
  <li>
   Based in T&uuml;rkiye (Istanbul preferred for occasional in-person meetings).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us
  </strong>
 </p>
 <ul>
  <li>
   Be part of an innovative Shopify partner agency serving merchants worldwide.
  </li>
  <li>
   Take ownership of a critical area of the business where your insights directly shape customer experience.
  </li>
  <li>
   Work with a collaborative, international team.
  </li>
  <li>
   Opportunities for learning, growth, and specialization in e-commerce technologies.
  </li>
  <li>
   Flexible remote working environment.
  </li>
 </ul>
</div>


Technical Support Specialist

HeyGears

<div>
 <p>
  Job Responsibilities：
 </p>
 <p>
  1. Work with overseas sales to conduct on-site or video field survey of customer workplace, and provide site improvement proposal；
 </p>
 <p>
  2. Conduct equipment installation, testing and commissioning;
 </p>
 <p>
  3. Provide full process training to client including scanner operation, software operation, and 3D printer operation;
 </p>
 <p>
  4. Provide technical assistance and support for incoming questions and issues. Walk customers through troubleshooting process;
 </p>
 <p>
  5. Follow up with customers, provide feedback and see problems through to resolution;
 </p>
 <p>
  6. Ensure proper recording, documentation and closure of all incidents;
 </p>
 <p>
  7. Develop service procedures, policies and standards for Technical Support, implement processes needed to delight our customers;
 </p>
 <p>
  8. Manage day-to-day service activities;
 </p>
 <p>
  9. Recruit, lead, mentor, motivate and develop Technical Support Specialists to ensure we provide world class service and support;
 </p>
 <p>
  10. Track, monitor, report and analyze Technical Support and customer success metrics, highlighting trends and outlining next steps;
 </p>
 <p>
  11. Home base in Turkey.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Requirements：
 </p>
 <p>
  1. Bachelor degree in engineering or above;
 </p>
 <p>
  2. Fluent in Turkish and English；
 </p>
 <p>
  3. Able to travel overseas;
 </p>
 <p>
  4. Not less than 1 years&rsquo; experience in technical support environment;
 </p>
 <p>
  5. Proven ability to manage and lead team;
 </p>
 <p>
  6. Skilled in using CAD, can understand the schematic diagram, understand PLC, have advanced electrician certificate is preferred;
 </p>
 <p>
  7. Excellent customer-facing / interpersonal skills with strong business sense;
 </p>
 <p>
  8. Excellent listening and presentation skills;
 </p>
 <p>
  9. Advanced troubleshooting and multi-tasking skills;
 </p>
 <p>
  10. Able to quickly and effectively learn Heygears technology;
 </p>
 <p>
  11. Able to be flexible with dynamic, growing company.
 </p>
</div>


Technical Support Engineer in Turkey

Siemens

<div>
 As a
 <strong>
  Technical Support Specialist
 </strong>
 in
 <strong>
  Siemens eMobility
 </strong>
 call center, you will serve as the first point of contact for customers experiencing issues with
 <strong>
  electric vehicle (EV) charging stations
 </strong>
 . Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure.
 <br/>
 <br/>
 <strong>
  What part will you play?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide remote advanced technical support and root cause analysis for EV charging systems.
  </li>
  <li>
   Support integration efforts between EV chargers, vehicles, and backend systems.
  </li>
  <li>
   Manage and resolve technical escalations efficiently.
  </li>
  <li>
   Maintain and monitor product performance and maintenance standards.
  </li>
  <li>
   Ensure compliance with industry standards, safety regulations, and internal quality protocols.
  </li>
  <li>
   Maintain detailed documentation of support cases, resolutions, and technical learnings.
  </li>
  <li>
   Collaborate with Product Champions and R&amp;D teams to address recurring product issues and contribute to product enhancements.
  </li>
  <li>
   Provide feedback and training to frontline support teams to improve first-contact resolution rates.
  </li>
  <li>
   Accountability for adherence to operational key performance indicators (KPIs) in case management, including metrics such as Mean Time to Resolve (MTTR) and compliance with customer-specific Service Level Agreements (SLAs).
  </li>
  <li>
   Occasionally, it can be needed to travel on-site to provide expert support, with the need to travel abroad.
   <br/>
   <br/>
  </li>
 </ul>
 Objectives are:
 <br/>
 <br/>
 <ul>
  <li>
   Deliver timely and accurate solutions to technical problems.
  </li>
  <li>
   Identify and eliminate root causes of recurring issues.
  </li>
  <li>
   Drive continuous improvement in product reliability.
  </li>
  <li>
   Strengthen field support through deep technical expertise.
  </li>
  <li>
   Serve as the escalation point for field issues to the Product Champion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What do I need to qualify for this job?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates should be engineers, preferably with a degree in Electrical Engineering.
  </li>
  <li>
   A strong background in one or more of the following areas is highly desirable: electronics, information technology (IT), energy systems, or communication technologies.
  </li>
  <li>
   Relevant technical support experience is preferred.
  </li>
  <li>
   Exceptional communication skills, with a good level in both written and spoken English.
  </li>
  <li>
   High sense of customer orientation with excellent problem solving skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speak up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Attractive remuneration package
  </li>
  <li>
   Excellent recognition tools providing spot awards
  </li>
  <li>
   Learning &amp; Development opportunities for both personal and professional growth
  </li>
  <li>
   Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
  </li>
  <li>
   Creche allowance for mothers
  </li>
  <li>
   Share matching programs to become a shareholder of Siemens AG
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
  <br/>
  <br/>
 </em>
 <strong>
  &ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here:
 </strong>
 <strong>
  www.siemens.com/careers/digitalminds&rdquo;
  <br/>
  <br/>
 </strong>
 <strong>
  As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
  <br/>
  <br/>
 </strong>
 <strong>
  Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
  <br/>
  <br/>
 </strong>
 <strong>
  We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
  <br/>
  <br/>
 </strong>
 <strong>
  Please find more information from our web site:
  <br/>
  <br/>
 </strong>
 <strong>
  https://new.siemens.com/tr/tr.html
  <br/>
  <br/>
 </strong>
 <strong>
  Contact
  <br/>
  <br/>
  If you need more information please don't hesitate to contact us.
  <br/>
  <br/>
  +90 216 459 20 00
  <br/>
  <br/>
 </strong>
 <strong>
  https://new.siemens.com/tr/tr/genel/iletisim.html
  <br/>
  <br/>
 </strong>
 <strong>
  insanorganizasyon.tr@siemens.com
  <br/>
  <br/>
 </strong>
 <strong>
  www.instagram.com/siemensturkiye
  <br/>
  <br/>
 </strong>
 <strong>
  https://m.youtube.com/user/Siemens
  <br/>
  <br/>
 </strong>
 <strong>
  http://www.twitter.com/siemensturkiye
  <br/>
  <br/>
 </strong>
 <strong>
  http://www.facebook.com/siemensturkiye
  <br/>
  <br/>
 </strong>
</div>


Remote Technical Support Engineer

KoçDigital

<div>
 <p>
  <strong>
   Who we are
  </strong>
 </p>
 <p>
  As Ko&ccedil;Digital, we combine strength of Ko&ccedil; Holding to partner with our clients on their most complex digital challenges. Leveraging our Advanced Analytics and Internet of Things (IoT) solutions, we unlock tangible and lasting impact for its clients. Through Ko&ccedil;Digital Academy, our world class comprehensive training center on Advanced Analytics &amp; IoT, we enable our partners and customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Here at Ko&ccedil;Digital, you&rsquo;ll have the chance to work with clients in every industry area. Ko&ccedil;Digital is a constellation of teams focused on driving practical results for clients by applying leading edge analytics approaches.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  We are seeking strong candidates with Technical Analysis skills to start an exciting career within Ko&ccedil;Digital with a focus on Industrial IoT &amp; Manufacturing AI Platform to support research and development of innovative engineering products that will drive our company&rsquo;s growth in the future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  &middot; Be part of the software development team of talented enginers.
 </p>
 <p>
  &middot; Prepare detailed analysis documents for business requirements.
 </p>
 <p>
  &middot; Act as a bridge between developers and product owners.
 </p>
 <p>
  &middot; Prioritise product features based on customer, commercial and strategic value.
 </p>
 <p>
  &middot; Lead creating and maintaining the backlog with epics, user stories, roadmaps, and release plans.
 </p>
 <p>
  &middot; Create solution architecture, delivery time plan, implementation effort for product features.
 </p>
 <p>
  &middot; Document processes, decisions, specifications, and requirements.
 </p>
 <p>
  &middot; Work with stakeholders to ensure that requirements are aligned with product roadmap.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About You
  </strong>
 </p>
 <p>
  &middot; Bachelors degree in engineering, mathematics or statistics
 </p>
 <p>
  &middot; 6+ years of experience in Technical Analysis related roles
 </p>
 <p>
  &middot; Experience in Manufacturing Systems or ERP is a big plus, especially if the candidate has been involved in developing production management or ERP solutions and understands manufacturing processes and shop floor operations.
 </p>
 <p>
  &middot; Strong understanding and knowledge of software development techniques
 </p>
 <p>
  &middot; Understanding of business processes and ability to translate it into application requirements
 </p>
 <p>
  &middot; Have excellent analytical and presentation skills
 </p>
 <p>
  &middot; Able to write SQL queries and analyze service logs to identify and troubleshoot issues; knowledge of relational database design.
 </p>
 <p>
  &middot; Fluency in English is a essential
 </p>
 <p>
  &middot; Fluent in Agile Development methodologies
 </p>
 <p>
  &middot; Ability to adopt rapidly changing priorities
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer
  </strong>
 </p>
 <p>
  &middot; Academy Plus-Technical and soft skills trainings
 </p>
 <p>
  &middot; Internal rotation career opportunities both in group companies and Ko&ccedil;Digital
 </p>
 <p>
  &middot; Private health insurance
 </p>
 <p>
  &middot; Flex benefits
 </p>
 <p>
  &middot; Agile development team
 </p>
 <p>
  &middot; Sports club both in campus and sport complex
 </p>
 <p>
  &middot; Online Psychologist and Dietician
 </p>
 <p>
  &middot; Online yoga and pilates classes &amp; sport camp
 </p>
 <p>
  &middot; Mobile phone/internet
 </p>
 <p>
 </p>
</div>


Senior Technical Analyst

Edenred Türkiye

<div>
 ABOUT EDENRED
 <br/>
 <br/>
 <p>
  Edenred Turkiye has been a pioneer in the meal card sector for 33 years, offering effective corporate expense management solutions for lunch expenses such as Ticket Restaurant Meal Card, fuel purchases with Ticket Car Fuel Solutions, and reward and incentive programs with Ticket Compliments Mix Gift Cards. We serve over 1.8 million employees through more than 45,000 corporate customers throughout Turkey, collaborating with more than 70.000 restaurants and cafes, thousands of fuel stations, and countless prestigious brands.
 </p>
 <p>
  As Edenred Turkiye, our values such as customer focus, respect, imagination, simplicity, and entrepreneurship shape our work environment and encourage our team members to think creatively and innovatively to improve our corporate expense management solutions and provide better service to our customers. At the same time, we aim to make our employees valuable members of our Dream Team by providing them with professional development opportunities.
 </p>
 <p>
  As a demonstration of this commitment, we are proud to have received the Great Place to Work certificate in March 2025.
 </p>
 <p>
  If you would like to work with us, we are looking for a
  <strong>
   Technical Business Analyst
  </strong>
  in our
  <strong>
   IT Department.
  </strong>
 </p>
 <p>
  <br/>
  <br/>
 </p>
 ROLE OVERVIEW
 <br/>
 <br/>
 <p>
  As a Technical Business Analyst, you'll be the strategic link between our business and technical teams. You'll analyze complex business challenges, identify root causes, and translate requirements into actionable technical specifications. Your insights will shape the design and delivery of innovative solutions that drive operational excellence and customer satisfaction. This role demands strong analytical thinking, excellent communication, and a deep understanding of both business processes and technology. If you are a technical and business-savvy individual with great communication skills, then we want to hear from you!
  <br/>
  <br/>
 </p>
 WHAT YOU'LL DO
 <br/>
 <br/>
 <p>
  <strong>
   <em>
    Business &amp; Requirements Analysis
   </em>
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Collaborate with stakeholders to define project scope, time-lines, and deliverable
   </p>
  </li>
  <li>
   <p>
    Analyze and interpret user requirements, user stories, use cases, and system architecture documents
   </p>
  </li>
  <li>
   <p>
    Identify and resolve system-specific issues through research and analysis
   </p>
  </li>
  <li>
   <p>
    Develop and maintain detailed documentation of business processes, policies, and procedures
   </p>
  </li>
  <li>
   <p>
    Perform data validation and ensure accuracy of system inputs
   </p>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   <em>
    Technical Collaboration &amp; Solution Design
   </em>
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Translate business needs into clear technical specifications for development teams
   </p>
  </li>
  <li>
   <p>
    Develop and communicate technical requirements, including design, build, and test plans
   </p>
  </li>
  <li>
   <p>
    Work with business stakeholders and IT to implement changes
   </p>
  </li>
  <li>
   <p>
    Participate in solution design, testing, and implementation phases
   </p>
  </li>
  <li>
   <p>
    Develop innovative, efficient, effective, and scalable solutions
   </p>
  </li>
  <li>
   <p>
    Evaluate usability, scalability, and performance of proposed solutions
   </p>
  </li>
  <li>
   <p>
    Research and recommend new technologies and tools to improve business outcomes
   </p>
  </li>
  <li>
   <p>
    Identify and mitigate technology risks throughout the project lifecycle
   </p>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   <em>
    Process Improvement, Support &amp; Communication
   </em>
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Identify and document process improvements and UI issues
   </p>
  </li>
  <li>
   <p>
    Create and maintain comprehensive documentation including process flows, roles and responsibilities, use cases, user guides and technical manuals
   </p>
  </li>
  <li>
   <p>
    Train users on system processes and application
   </p>
  </li>
  <li>
   <p>
    Execute and support infrastructure audits and reviews; ensure compliance with documentation standards
   </p>
  </li>
  <li>
   <p>
    Track and report on project metrics; manage, maintain and document project plans and schedules
   </p>
  </li>
 </ul>
 <p>
  <br/>
  <br/>
 </p>
 WHAT SKILLS DO YOU HAVE
 <br/>
 <br/>
 <ul>
  <li>
   <p>
    Bachelor's degree in Information Systems, Business, or a related field
   </p>
  </li>
  <li>
   <p>
    Minimum 4 years of experience in a technical support role
   </p>
  </li>
  <li>
   <p>
    Experience in an analyst role as a System Analyst, Functional Analyst, or Technical Business Analyst
   </p>
  </li>
  <li>
   <p>
    Experience in POS Systems and Payment Platforms is a must have
   </p>
  </li>
  <li>
   <p>
    Strong analytical and problem-solving skills
   </p>
  </li>
  <li>
   <p>
    Excellent written and verbal communication abilities
   </p>
  </li>
  <li>
   <p>
    Excellent English communication skills (reading, writing and speaking)
   </p>
  </li>
  <li>
   <p>
    Detail-oriented with a structured approach
   </p>
  </li>
  <li>
   <p>
    Solid understanding of SDLC and Agile methodologies (JIRA, Confluence)
   </p>
  </li>
  <li>
   <p>
    Proficiency in creating and managing technical documentation
   </p>
  </li>
  <li>
   <p>
    Familiarity with integration tools and APIs (Postman, Bruno, SoapUI)
   </p>
  </li>
  <li>
   <p>
    Basic proficiency in SQL and database querying (MS SQL, PostgreSQL, MongoDB)
   </p>
  </li>
 </ul>
 <p>
  <br/>
  <br/>
 </p>
 WHAT WE OFFER
 <br/>
 <br/>
 <ul>
  <li>
   <p>
    <strong>
     Flexible working conditions:
    </strong>
    Set your hybrid working style in line with your departmental needs.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Ticket Restaurant Meal Card:
    </strong>
    No need to specify, right? 😉
   </p>
  </li>
  <li>
   <p>
    <strong>
     Private health &amp; life insurance:
    </strong>
    Your family members can also benefit from them.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Transportation:
    </strong>
    We provide service bus / shuttles.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Ticket Compliments:
    </strong>
    Spoil yourself on special occasions with our gift card,offering an annual credit of 30.000 TL at a 20% discount.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Flexible Leaves:
    </strong>
    You are encouraged to take BirthDay-off, Menstruation Rest and etc.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Full Remote August:
    </strong>
    You are strictly(!) encouraged to work fully-remote in all August! 😊
   </p>
  </li>
  <li>
   <p>
    <strong>
     Eden Lounge:
    </strong>
    Need a break? We have unlimited coffee &amp; soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge.
   </p>
  </li>
  <li>
   <p>
    <strong>
     EdenSENse:
    </strong>
    You can easily participate in our CSR projects in line with global teams.
   </p>
  </li>
  <li>
   <p>
    <strong>
     EDU (Edenred Digital University) Package:
    </strong>
    You can continuously contribute to your professional development through online trainings, including live language classes.
   </p>
  </li>
  <li>
   <p>
    Being a part of global brand and company culture
   </p>
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Business Analyst

Edenred

<div><div>Take a step forward and let Edenred surprise you.</div><div>
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.</div><div>
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.</div><div></div><div>
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.</div><div></div><div>
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.</div><div>
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.</div><div></div><div>
ABOUT EDENRED</div><div>
Edenred Turkey has been a pioneer in the meal card sector for 33 years, offering effective corporate expense management solutions for lunch expenses such as Ticket Restaurant Meal Card, fuel purchases with Ticket Car Fuel Solutions, and reward and incentive programs with Ticket Compliments Mix Gift Cards. We serve over 1.8 million employees through more than 45,000 corporate customers throughout Turkey, collaborating with more than 70.000 restaurants and cafes, thousands of fuel stations, and countless prestigious brands.</div><div>
As Edenred Turkey, our values such as customer focus, respect, imagination, simplicity, and entrepreneurship shape our work environment and encourage our team members to think creatively and innovatively to improve our corporate expense management solutions and provide better service to our customers. At the same time, we aim to make our employees valuable members of our Dream Team by providing them with professional development opportunities.</div><div>
As a demonstration of this commitment, we are proud to have received the Great Place to Work certificate in March 2025.</div><div></div><div>
If you would like to work with us, we are looking for a Technical Business Analyst in our IT Department.</div><div></div><div>
ROLE OVERVIEW</div><div>
As a Technical Business Analyst, you&rsquo;ll be the strategic link between our business and technical teams. You&rsquo;ll analyze complex business challenges, identify root causes, and translate requirements into actionable technical specifications. Your insights will shape the design and delivery of innovative solutions that drive operational excellence and customer satisfaction. This role demands strong analytical thinking, excellent communication, and a deep understanding of both business processes and technology. If you are a technical and business-savvy individual with great communication skills, then we want to hear from you!</div><div></div><div>
WHAT YOU&rsquo;LL DO</div><div><i>
Business &amp; Requirements Analysis</i></div><ul><li><div>
Collaborate with stakeholders to define project scope, timelines, and deliverables</div></li><li><div>
Analyze and interpret user requirements, user stories, use cases, and system architecture documents</div></li><li><div>
Identify and resolve system-specific issues through research and analysis</div></li><li><div>
Develop and maintain detailed documentation of business processes, policies, and procedures</div></li><li><div>
Perform data validation and ensure accuracy of system inputs</div></li></ul><div></div><div><i><br>
Technical Collaboration &amp; Solution Design</i></div><ul><li><div>
Translate business needs into clear technical specifications for development teams</div></li><li><div>
Develop and communicate technical requirements, including design, build, and test plans</div></li><li><div>
Work with business stakeholders and IT to implement changes</div></li><li><div>
Participate in solution design, testing, and implementation phases</div></li><li><div>
Develop innovative, efficient, effective, and scalable solutions</div></li><li><div>
Evaluate usability, scalability, and performance of proposed solutions</div></li><li><div>
Research and recommend new technologies and tools to improve business outcomes</div></li><li><div>
Identify and mitigate technology risks throughout the project lifecycle</div></li></ul><div></div><div><i><br>
Process Improvement, Support &amp; Communication</i></div><ul><li><div>
Identify and document process improvements and UI issues</div></li><li><div>
Create and maintain comprehensive documentation including process flows, roles and responsibilities, use cases, user guides and technical manuals</div></li><li><div>
Train users on system processes and application</div></li><li><div>
Execute and support infrastructure audits and reviews; ensure compliance with documentation standards</div></li><li><div>
Track and report on project metrics; manage, maintain and document project plans and schedules</div></li></ul><div></div><div>
WHAT SKILLS DO YOU HAVE</div><ul><li><div>
Bachelor&rsquo;s degree in Information Systems, Business, or a related field</div></li><li><div>
Minimum 4 years of experience in a technical support role</div></li><li><div>
Experience in an analyst role as a System Analyst, Functional Analyst, or Technical Business Analyst</div></li><li><div>
Experience in POS Systems and Payment Platforms is a must have</div></li><li><div>
Strong analytical and problem-solving skills</div></li><li><div>
Excellent written and verbal communication abilities</div></li><li><div>
Excellent English communication skills (reading, writing and speaking)</div></li><li><div>
Detail-oriented with a structured approach</div></li><li><div>
Solid understanding of SDLC and Agile methodologies (JIRA, Confluence)</div></li><li><div>
Proficiency in creating and managing technical documentation</div></li><li><div>
Familiarity with integration tools and APIs (Postman, Bruno, SoapUI)</div></li><li><div>
Basic proficiency in SQL and database querying (MS SQL, PostgreSQL, MongoDB)</div></li></ul><div></div><div>
WHAT WE OFFER</div><ul><li><div>
Flexible working conditions: Set your hybrid working style in line with your departmental needs.</div></li><li><div>
Ticket Restaurant Meal Card:No need to specify, right?   </div></li><li><div>
Private health &amp; life insurance:Your family members can also benefit from them.</div></li><li><div>
Transportation:We provide service bus / shuttles.</div></li><li><div>
Ticket Compliments: Spoil yourself on special occasions with our gift card,offering an annual credit of 30.000 TL at a 20% discount.</div></li><li><div>
Flexible Leaves:You are encouraged to take BirthDay-off, Menstruation Rest and etc.</div></li><li><div>
Full Remote August:You are strictly(!) encouraged to work fully-remote in all August!   </div></li><li><div>
Eden Lounge:Need a break? We have unlimited coffee &amp; soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge.</div></li><li><div>
EdenSENse:You can easily participate in our CSR projects in line with global teams.</div></li><li><div>
EDU (Edenred Digital University) Package:You can continuously contribute to your professional development through online trainings, including live language classes.</div></li><li><div>
Being a part of global brand and company culture</div></li></ul><div></div><div><br>
Apply now and Vibe with Us!</div></div><div></div>

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