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application support specialist

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technical support analyst

DXC Technology

<div>Job Description:
Project Description: 
We are looking for an experienced Charles river Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the CR application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.
Responsibilities:<ul><li>Provides technical and business support for the Charles River Investment Management System.</li><li>Provide first line technical support for product lines for Technical Support, Field Support, and customers.</li><li>Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.</li><li>Analysis, maps and adapts product functions and workflows to client needs.</li><li>Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.</li><li>Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).</li><li>Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.</li></ul>
Mandatory skillset:<ul><li>At least 7 years of working experience in Charles River Functional Support</li><li>Provides technical and business support for the Charles River Investment Management System.</li><li>Provide first line technical support for product lines for Technical Support, Field Support, and customers.</li><li>Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.</li><li>Analysis, maps and adapts product functions and workflows to client needs.</li><li>Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Associate Software Engineering

Deutsche Bank

<div><div><h1 class="jobSectionHeader">Technology Service Analyst
</h1><div><div><div><div><div>Job ID: R0397538 </div><div>Full/Part-Time: Full-time
</div></div> 
<div><div>Regular/Temporary: Regular </div><div>Listed: 2025-08-25
</div></div> 
<div><div>Location: Riad
</div></div> 
</div></div></div><h2 class="jobSectionHeader">Position Overview
</h2>Details of the Division and Team:
Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end-user technologies, as well as compliance with local regulatory requirements related to Technology.
BT provides its services to all our business lines and support functions for enablement of world-class banking capabilities to the clients.
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
<ul><li>Life Insurance
</li><li>Accidental Death Insurance
</li><li>Permanent Partial Disability Insurance
</li><li>Private Medical Insurance for you, your spouse and dependent children
</li><li>Flexible working arrangements
</li><li>30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
</li><li>Contributions to Employee Workplace Savings &quot;GOSI&quot; plan (for Saudi nationals only)
</li></ul>Your key responsibilities:
<ul><li>Ensure Application Operations Team provides optimum service level to business units and support functions.
</li><li>Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
</li><li>Assist in managing stakeholders (internal and external) communications, expectations, relationships.
</li><li>Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
</li><li>Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
</li><li>Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
</li><li>Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.
</li></ul>Your skills and experience:
<ul><li>5 years experience in Technology in banking or capital market sectors in Saudi Arabia.
</li><li>Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
</li><li>Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrixes, information security).
</li><li>ITIL/best practice service management.
</li><li>Ability to work in a high pace environment and virtual teams.
</li><li>Experience managing stakeholders&rsquo; communications and relationships.
 
Bachelor&rsquo;s degree from an accredited college or university (focus on Computer Science).
</li><li>Arabic language to communicate with business partners and regulators.
</li></ul>How we&rsquo;ll support you:
<ul><li>Flexible working to assist you balance your personal priorities
</li><li>Coaching and support from experts in your team
</li><li>A culture of continuous learning to aid progression
</li><li>A range of flexible benefits that you can tailor to suit your needs
</li><li>Training and development to help you excel in your career
</li></ul>About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do. 
 
Deutsche Bank &amp; Diversity
Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.</div></div>

Technology Service Analyst

Laverne Group | مجموعة لافيرن

<div>
 
 We are looking for a
 
 Technical Support Specialist
 
 to join our IT team and provide hands-on support to users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide first-level technical support and troubleshooting via phone, email, or in person.
 </li>
 <li>
 Diagnose and resolve hardware, software, and network issues.
 </li>
 <li>
 Install, configure, and maintain systems, applications, and network devices.
 </li>
 <li>
 Assist with setup and deployment of new equipment (workstations, printers, peripherals).
 </li>
 <li>
 Escalate unresolved cases to higher-level support or relevant teams.
 </li>
 <li>
 Ensure timely response to service requests within agreed SLAs.
 </li>
 <li>
 Document issues, resolutions, and requests in the support ticketing system.
 </li>
 <li>
 Perform routine maintenance (updates, patching, monitoring).
 </li>
 <li>
 Train and guide users on best practices for hardware and software usage.
 </li>
 <li>
 Collaborate with IT team to improve support processes.
 </li>
 <li>
 Maintain inventory of IT equipment and software licenses.
 </li>
 <li>
 Assist with network setup, connectivity troubleshooting, and basic administration.
 </li>
 <li>
 Monitor open issues to ensure closure and user satisfaction.
 </li>
 <li>
 Contribute to improving documentation and technical support procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 1&ndash;4 years of proven experience in technical support/help desk.
 </li>
 <li>
 Strong knowledge of Windows, macOS, Linux, and common software.
 </li>
 <li>
 Experience in troubleshooting hardware, software, and networking issues.
 </li>
 <li>
 Familiarity with IT ticketing tools (e.g., ServiceNow, Zendesk, Jira).
 </li>
 <li>
 Excellent communication, customer service, and problem-solving skills.
 </li>
 <li>
 Ability to work independently and in teams.
 </li>
 <li>
 Proactive in learning new technologies.
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 <ul>
 <li>
 Certifications (CompTIA A+, Microsoft, ITIL Foundation).
 </li>
 <li>
 Hands-on with Active Directory, Microsoft Exchange, and basic network admin.
 </li>
 <li>
 Knowledge of virtualization (VMware, Hyper-V).
 </li>
 <li>
 Experience with cloud platforms (Office 365, Google Workspace).
 </li>
 </ul>
</div>

Technical Support Specialist

<div>Job Description:
Responsibilities<ul><li>
Provide expert technical support in infrastructure services, responding to complex issues and inquiries.</li><li>
Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.</li><li>
Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.</li><li>
Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.</li><li>
Participate in the development of infrastructure documentation, including incident reports and configuration details.</li><li>
Apply deep technical knowledge to address complex infrastructure-related problems.</li><li>
Follow established best practices and standards in infrastructure service delivery.</li><li>
Apply critical thinking and technical skills to find solutions to infrastructure issues.</li></ul>
Basic Qualifications:<ul><li>
Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>
Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role</li><li>
Proven experience in infrastructure technology analysis</li><li>
Proficiencies in data analysis and problem-solving</li><li>
A continuous learner that stays abreast with industry knowledge and technology</li></ul>
Other Qualifications:<ul><li>
An advanced degree in a relevant field is a plus.</li><li>
Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

RR-0203314 - Sr Analyst I Infrastructure Services

OPSWAT

<div><div>OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world's critical infrastructure and securing our way of life.</div>
The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing
<ul>
<li>Provides software application &amp; technical support to clients for our product catalog.</li>
<li>Consulting with the software development team, internal users, and clients to improve application performance.</li>
<li>Documenting new processes and improving existing processes as they come up.</li>
<li>Communicate with internal team and supporting teams as necessary.</li>
<li>Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.</li>
<li>Provides occasional presales and professional service/technical support as needed.</li>
<li>Maintains case data in Salesforce and Jira.</li>
<li>Reports bugs and flaws to the development team as discovered/encountered.</li>
<li>Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.</li>
</ul>
What We Need From You
<ul>
<li>3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.</li>
<li>Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.</li>
<li>Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.</li>
<li>Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.</li>
<li>Identifies and resolves problems in a timely manner.</li>
<li>Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.</li>
</ul>
It Would Be Nice If You Had
<ul>
<li>Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.</li>
<li>Experience with business or homegrown application support including utilizing and understanding API's (REST, other).</li>
<li>Experience with cybersecurity tools and software.</li>
<li>Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.</li> 
</ul><div>
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.</div></div>

Technical Support Engineer

HUED | هيود

<div>
 
 
 HUED
 
 is a leading Saudi firm in
 
 service design and innovation
 
 , driving digital and organizational transformation, and we&rsquo;re looking for a
 
 Sr. Technical Business Analyst (Contract)
 
 with strong analytical skills and a tech-savvy mindset to translate business needs into impactful digital and technical solutions that shape the future of experiences and services in the Kingdom.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Partner with clients and internal teams to
 
 analyze business requirements
 
 , processes, and systems.
 </li>
 <li>
 Conduct
 
 as-is / to-be analysis
 
 , gap assessments, and feasibility studies.
 </li>
 <li>
 Translate requirements into
 
 functional and technical specifications
 
 for development teams.
 </li>
 <li>
 Support
 
 digital and IT projects
 
 by aligning business goals with technology solutions.
 </li>
 <li>
 Facilitate workshops, stakeholder interviews, and requirements-gathering sessions.
 </li>
 <li>
 Prepare
 
 business cases, process models, and user stories
 
 to guide solution delivery.
 </li>
 <li>
 Collaborate closely with designers, developers, and project managers to ensure successful project execution.
 </li>
 <li>
 Provide
 
 quality assurance and validation
 
 for implemented solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, Engineering, or related field.
 </li>
 <li>
 
 6+ years of experience
 
 as a Business Analyst
 
 
 and
 
 technology/digital projects
 
 .
 </li>
 <li>
 Proven ability to manage and support
 
 IT / digital transformation initiatives
 
 .
 </li>
 <li>
 Strong knowledge of
 
 business analysis frameworks, process mapping, and documentation tools
 
 .
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Consulting background is highly preferred.
 </li>
 <li>
 Professional certifications (CBAP, PMP, Agile, or similar) are a plus.
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re ready to drive tech-enabled change and manage high-impact innovation projects,
 
 apply now and be part of HUED transformation journey.
 
 
</div>

Senior Business Analyst

<div>
 
 
 Details of the Division and Team:
 
 
 
 Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end-user technologies, as well as compliance with local regulatory requirements related to Technology.
 
 
 BT provides its services to all our business lines and support functions for enablement of world-class banking capabilities to the clients.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 Contributions to Employee Workplace Savings "GOSI" plan (for Saudi nationals only)
 </li>
 </ul>
 
 
 
 
 
 Your key responsibilities:
 
 
 <ul>
 <li>
 Ensure Application Operations Team provides optimum service level to business units and support functions.
 </li>
 <li>
 Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
 </li>
 <li>
 Assist in managing stakeholders (internal and external) communications, expectations, relationships.
 </li>
 <li>
 Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
 </li>
 <li>
 Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
 </li>
 <li>
 Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
 </li>
 <li>
 Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.
 </li>
 </ul>
 
 
 
 
 
 Your skills and experience:
 
 
 <ul>
 <li>
 5 years&rsquo; experience in Technology in banking or capital market sectors in Saudi Arabia.
 </li>
 <li>
 Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
 </li>
 <li>
 Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrixes, information security).
 </li>
 <li>
 ITIL/best practice service management.
 </li>
 <li>
 Ability to work in a high pace environment and virtual teams.
 </li>
 <li>
 Experience managing stakeholders&rsquo; communications and relationships.
 </li>
 <li>
 bachelor&rsquo;s degree from an accredited college or university (focus on Computer Science).
 </li>
 <li>
 Arabic language to communicate with business partners and regulators
 </li>
 </ul>
 
 
 
 
 
 How we&rsquo;ll support you:
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 </li>
 </ul>
 
 
 
 
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
</div>

Explore 2022+ Technical support analyst in Riyadh this September. Find roles across top companies and apply now to boost your career.

2022 technical support analyst jobs IN Riyadh

Associate Software Engineering

Technology Service Analyst

Technical Support Specialist

RR-0203314 - Sr Analyst I Infrastructure Services

Technical Support Engineer

Senior Business Analyst

Technology Service Analyst