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application and production support engineer

it support engineer

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

Thales

<div>Location: Riyadh, Saudi Arabia<p></p>
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.<p></p>
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North &ndash;South Railway (NSR), the longest system of it&rsquo;s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country&rsquo;s critical infrastructure and e-security solutions that secure the country&rsquo;s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.<p></p><p><b>
Operations and Support Engineer &ndash; Level 2</b></p><p></p><p>
As an Operations and Support Engineer &ndash; Level 2 for the Gemalto a Thales company Global Services team, you will be involved in tier II technical support for incidents, problems and change management of hosted and managed solutions.</p><p></p><p><b>
A week in the life of an Operations and Support Engineer L2:</b></p><p></p><ul><li>You will be working in a team rotating in shifts with 24/7 coverage</li></ul><p>
 You will provide technical support of Cloud, On-Premises, and Hybrid services. You will design and implement changes into the systems.</p><ul><li>You will maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.</li><li>You will provide technical guidance for new or evolution of services and for consolidated technical analyses.</li><li>You will lead the optimization of service reliability, performance and security.</li></ul><p>
 Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs. You will be responsible for product and technical knowledge ramp-up of the Tier II Support team.</p><ul><li>You will participate in the definition of production requirements.</li><li>You will extend and acknowledge completion of handover milestones to Tiers I and II to comply with contractual SLAs.</li><li>You will manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results</li><li>You will participate within the integrated team concept for product &amp; process improvement</li><li>You will participate at the preparation and review of technical product &amp; customer specific documentation</li></ul><p></p><p><b>
Knowledge, Skills and Experience:</b></p><p></p><ul><li><b>To succeed at this job, you must have </b>experience with Linux or Unix applications; Unix or Shell scripting; SQL or Oracle database queries, writing and execution and knowledge of WebLogic administration, ticketing tools, monitoring tools such as OP5, ELK, Grafana or Prometheus</li><li>You must have also an experience in managing production systems in Cloud or/and Hybrid-Cloud, knowledge of debugging methods and tools.</li><li>You need to have knowledge of Cloud technologies: ie. Ansible, Dockers, Kubernetes. AWS, Google Cloud are much appreciated.</li><li>You need to have experience in customer facing role and communication with internal &amp; external stakeholders</li><li><b> You must be fluent in English.</b></li><li>We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player.</li><li>You must have a Degree in Information Technology or a related field.</li><li>We are looking for someone with 3-5 years of experience in IT support and operations.</li></ul><p></p><p>
#LI-MC2</p><p></p>
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

OPERATIONS AND SUPPORT ENGINEER

Leuwint technologies

<p>We are looking for a proactive and technically strong Production Support Engineer to take ownership of open banking platform stability, incident resolution, and technical support operations. The ideal candidate should have hands-on experience supporting microservices-based architecture, coordinating across teams, and ensuring system uptime and compliance with banking standards.</p><p>Key Responsibilities</p><ul><li>Minimum 8+ years of experience in relevant field</li><li>Act as the primary production support engineer for Open Banking, including handling after-hours support.</li></ul><ul><li>Provide L1/L2 technical support for Open Finance applications.</li></ul><ul><li>Successfully resolve technical incidents raised by TPPs, PASPs, and in <i>SAMA Confluence</i>.</li></ul><ul><li>Monitor system alerts, application logs, and performance metrics to detect issues and prevent service interruptions.</li></ul><ul><li>Perform incident analysis, recovery, and validation, collaborating with development, middleware, and infrastructure teams.</li></ul><ul><li>Facilitate communication between Business and APIC teams for production support and DR (Disaster Recovery) activities.</li></ul><ul><li>Support integrations of microservices hosted on OpenShift and related clusters.</li></ul><ul><li>Assist with technical development for Open Banking programs.</li></ul><ul><li>Support deployments, maintenance of environments, and DR operations following approved change management processes.</li></ul><ul><li>Ensure end-to-end application stability, adherence to bank security guidelines, and operational standards.</li></ul><ul><li>Generate and manage monthly SAMA APIC reports.</li></ul><ul><li>Maintain detailed runbooks, deployment records, readiness checklists, and contribute to continuous service reliability and automation improvements.</li></ul><p>Job Type: Full-time</p>

Application And Production Support Engineer

Proterial

<div><p><b>Location:
</b></p>Riyadh, Riyadh, Saudi Arabia
<p></p><p><b>Job ID:
</b></p>R0108441
<p></p><p><b>Date Posted:
</b></p>2025-12-01
<p></p><p><b>Company Name:
</b></p>HITACHI ENERGY LTD
<p></p><p><b>Profession (Job Category):
</b></p>IT, Telecom &amp; Internet
<p></p><p><b>Job Schedule:
</b></p>Full time
<p></p><p><b>Remote:
</b></p>No
<p></p><p><b>Job Description:
</b></p><p></p><p><b>The opportunity
</b></p><p></p><p>In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
</p><p></p><p><b>How you&rsquo;ll make an impact
</b></p><ul><li><p>Diagnosing and resolving IT-related issues effectively and efficiently.
</p></li><li><p>Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.
</p></li><li><p>Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
</p></li><li><p>Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
</p></li><li><p>Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user
</p></li><li><p>Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
</p></li><li><p>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</p></li><li><p>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</p></li></ul><p></p><p><b>Your background
</b></p><ul><li><p>Bachelor&rsquo;s degree in computer science.
</p></li><li><p>3- 5 years of professional experience in IT support.
</p></li><li><p>Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.
</p></li><li><p>Experience in ServiceNow.
</p></li><li><p>Have a proactive and solution-oriented mind-set and could work independently and self-driven.
</p></li><li><p>Proficiency in both spoken &amp; written English language is required.<br>
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a </b><b>general inquiry form </b><b>on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</b></h2><p></p><h2 class="jobSectionHeader"><b>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</b></h2></div><p></p>

On-Site Service Specialist

alfanar

<div>
 Job description:
 <br/>
 <br/>
 Job Purpose
 <p>
  This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 </p>
 Key Accountability Areas
 <p>
  Technical Support:
 </p>
 <ul>
  <li>
   Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
  </li>
  <li>
   Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
  </li>
  <li>
   Provide support for end users on different operating systems including Windows and Mac OS
  </li>
  <li>
   Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
  </li>
  <li>
   Work on providing Operations Management support for Day to day service operations using incident management
  </li>
  <li>
   Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
  </li>
  <li>
   Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
  </li>
 </ul>
 <p>
  SLA Adherence:
 </p>
 <ul>
  <li>
   Follow Service Level Agreement targets for all operational process including incidents and problems
  </li>
  <li>
   Follow Service center response time and reliability within agreed tolerance limits
  </li>
  <li>
   No logical security incidents and No physical security breaches
  </li>
  <li>
   Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
  </li>
 </ul>
 <p>
  Software Compliance:
 </p>
 <ul>
  <li>
   Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
  </li>
  <li>
   Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
  </li>
  <li>
   Knowledge Management:
  </li>
  <li>
   Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
  </li>
  <li>
   Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
  </li>
 </ul>
 <p>
  Documentation:
 </p>
 <ul>
  <li>
   Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
  </li>
  <li>
   Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
  </li>
  <li>
   Document relevant issues identified as a problem to get the analysis on fixing the root cause.
  </li>
 </ul>
 Role Accountability
 <p>
  HR Proficiency:
 </p>
 <ul>
  <li>
   Ability to obtain updated soft and technical skills related to the job.
  </li>
 </ul>
 <p>
  Delivery:
 </p>
 <ul>
  <li>
   Perform the planned activities to meet the operational and development targets as per delivery schedules.
  </li>
  <li>
   Utilize resources effectively to achieve objectives within efficient cost and time.
  </li>
  <li>
   Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
  </li>
 </ul>
 <p>
  Problem-Solving:
 </p>
 <ul>
  <li>
   Solve any related problems arise and escalate any complex operational issues.
  </li>
 </ul>
 <p>
  Quality:
 </p>
 <ul>
  <li>
   Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
  </li>
 </ul>
 <p>
  Business Process Improvements:
 </p>
 <ul>
  <li>
   Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
  </li>
 </ul>
 <p>
  Compliance:
 </p>
 <ul>
  <li>
   Comply to related policy and procedures and work instructions.
  </li>
 </ul>
 <p>
  Health, Safety, and Environment:
 </p>
 <ul>
  <li>
   Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
  </li>
 </ul>
 Academic Qualification   Bachelor Degree in Computer Science or Any relevant field     Work Experience   2 to 4 Years     Technical / Functional Competencies   Data Security Encryption Tools/Techniques Emerging Network Technology Help Desk Technologies Technical Tools and Products Technology Industry Knowledge Technology Platforms
 <br/>
 <br/>
 Profile description:
 <br/>
 <br/>
 <p>
  Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  For more information about alfanar, please visit alfanar.com
 </p>
</div>


L1 TECHNICAL SUPPORT SPECIALIST

Confidential Government

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
  We are seeking an Ivanti Senior Software Engineer to lead the implementation and management of Ivanti Service Management (ISM) and Asset Management (ITAM) solutions. You will customize the platform to meet specific business workflows.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Configure and customize Ivanti Service Manager and Ivanti Endpoint Manager.
  </li>
  <li>
   Develop complex workflows, business rules, and user interfaces within the Ivanti platform.
  </li>
  <li>
   Integrate Ivanti with external systems via APIs and web services.
  </li>
  <li>
   Perform system administration, upgrades, and troubleshooting of the Ivanti suite.
  </li>
  <li>
   Gather requirements from stakeholders and translate them into technical solutions.
  </li>
  <li>
   Provide advanced technical support and mentorship to the IT team.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   5+ years of experience in IT Service Management (ITSM) implementation.
  </li>
  <li>
   Deep technical expertise in the Ivanti product suite (ISM/ITAM).
  </li>
  <li>
   Strong scripting skills (PowerShell, JavaScript) and SQL knowledge.
  </li>
 </ul>
 <p>
 </p>
</div>


Ivanti Senior Software Engineer

Capgemini

<div><div><div><p>RIYADH</p><div>
Data Engineer</div><p>
</p></div></div><div></div><div><div><div><div><div><p>
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.</p><div><div><div><div>
Your Role</div></div><div><p>
We are looking for a skilled and detail-oriented Data Engineer to design, build, and maintain scalable data pipelines and infrastructure. The ideal candidate will ensure the efficient flow of data across systems to support analytics and business intelligence in manufacturing operations.</p><p><b>
You will be accountable for:</b></p><ul><li>
Designing, developing, and maintaining robust ETL/ELT pipelines for data ingestion and transformation.</li><li>
Optimizing data storage and retrieval for performance and scalability.</li><li>
Ensuring data quality, integrity, and security across systems.</li><li>
Collaborating with data scientists, analysts, and IT teams to support data needs.</li><li>
Implementing and managing data architecture and infrastructure on cloud or on-prem platforms.</li><li>
Monitoring and troubleshooting data pipeline issues and system performance.</li><li>
Maintaining documentation of data flows, schemas, and system configurations.</li><li>
Supporting real-time data processing and integration with IoT and manufacturing systems.</li></ul></div></div><div><div><div>
Your Profile</div></div><div><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Systems, or a related field.</li><li>
2&ndash;5 years of experience in data engineering or software development, preferably in manufacturing.</li><li>
Proficiency in SQL, Python, and data pipeline tools (e.g., Apache Airflow, Talend).</li><li>
Experience with cloud data platforms (e.g., Azure Data Factory, AWS Glue, GCP Dataflow).</li><li>
Knowledge of data warehousing solutions (e.g., Snowflake, Redshift, BigQuery).</li><li>
Familiarity with big data technologies (e.g., Hadoop, Spark) and real-time streaming (e.g., Kafka).</li><li>
Strong understanding of data modeling, database design, and system integration.</li><li>
Excellent collaboration and communication skills.</li></ul></div></div><div><div><div>
What You&rsquo;ll Love About Working Here
</div></div><div></div><div><div><ul><li><p>Flexible Work Arrangements&mdash;Work remotely or adjust work hours for a balanced lifestyle.
</p></li></ul></div><div><ul><li><p>Career Growth Opportunities&mdash;Access diverse roles and career development programs.
</p></li></ul></div><div><ul><li><p>Training &amp; Certifications&mdash;Equip yourself with valuable certifications in emerging technologies.
</p></li></ul></div></div></div></div><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div></div><div><div><div>
<div><div>Ref. code</div><div>
284564-en_US</div></div><div><div>
Posted on</div><div>
17 Jul 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Fixed Term Contract</div></div><div><div>
Location</div><div>
RIYADH</div></div><div><div>
Business unit</div><div>
Engineering and RandD Services</div></div><div><div>
Brand</div><div>
Capgemini Engineering</div></div><div><div>
Professional communities</div><div>
Software Engineering</div></div></div></div></div></div></div></div></div><p></p>

Data Engineer

Explore 1749+ It support engineer in Riyadh this December. Find roles across top companies and apply now to boost your career.