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technical support specialist

it support engineer

Hosuk Travel

<div><p>Hosuk Travels is looking for a skilled and dedicated <b>IT Support Engineer</b> to join our growing team in Riyadh. We value professionals who can provide reliable technical support, ensure smooth system operations, and contribute to building a secure and efficient digital environment for our employees and customers.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical assistance and support for hardware, software, networks, and internal IT systems.</li>
<li>Troubleshoot issues related to desktops, laptops, printers, routers, and other office equipment.</li>
<li>Perform installation, configuration, and maintenance of operating systems and applications.</li>
<li>Monitor and maintain the company&rsquo;s network infrastructure to ensure high performance and reliability.</li>
<li>Respond to IT support requests promptly and document solutions for future reference.</li>
<li>Conduct regular system backups, updates, and security checks to protect company data.</li>
<li>Assist in setting up new user accounts, email IDs, access permissions, and IT onboarding.</li>
<li>Coordinate with IT vendors for equipment procurement, repairs, and service agreements.</li>
<li>Manage antivirus tools, firewalls, and system security to prevent breaches and vulnerabilities.</li>
<li>Prepare IT reports and provide recommendations to management for system improvements.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li>
<li>Minimum 1&ndash;3 years of hands-on IT support experience.</li>
<li>Strong knowledge of Windows/Mac OS, networking, troubleshooting, and IT hardware.</li>
<li>Familiarity with ticketing systems and IT documentation.</li>
<li>Excellent problem-solving skills, communication abilities, and a customer-oriented approach.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
<p>Joining Hosuk Travels in <b>Riyadh</b> as an <b>IT Support Engineer</b> gives you the opportunity to be part of a dynamic and fast-paced work environment where technology plays a key role in our daily operations. If you are passionate about delivering seamless IT support and contributing to organizational efficiency, we encourage you to apply and grow with our team.</p></div>

IT Support Engineer

Lean Technologies

<div>
 <p>
  <strong>
   About the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the IT Support Engineer in our Riyadh office, you will play a key role in ensuring the smooth running of our business by providing day-to-day technical assistance to employees and resolving IT issues as they arise. You will support colleagues with hardware and software setup, troubleshooting, and basic networking, while helping to maintain an efficient and secure IT environment. This role is ideal for someone early in their IT career who is eager to grow and expand their expertise. This role is open to Saudi nationals only, in line with our commitment to local hiring and talent development in the Kingdom.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Moment
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Lean has tripled in size over the past twelve months. We&rsquo;re on track to triple again next year.
 </p>
 <p>
  What started as the region&rsquo;s pioneering Open Finance platform is now becoming something bigger: a multi-product infrastructure company powering payments, data, and lending across MENA. We&rsquo;re expanding into new markets, opening offices, acquiring businesses, and building capabilities that didn&rsquo;t exist here before.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;ve processed billions of dollars in transactions. We&rsquo;re trusted by 300+ clients - from Binance and Careem to Etisalat - and backed by General Catalyst, Sequoia, and Shorooq. Our $67.5M Series B was just the beginning.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide day-to-day technical support for employees in the Riyadh office and remote colleagues.
  </li>
  <li>
   Set up and maintain employee laptops, peripherals, and software tools.
  </li>
  <li>
   Assist with onboarding and offboarding of employees.
  </li>
  <li>
   Support video conferencing tools, printers, and office IT equipment.
  </li>
  <li>
   Help maintain the IT inventory (hardware and software).
  </li>
  <li>
   Escalate complex technical issues to senior IT staff when needed.
  </li>
  <li>
   Follow IT security and data protection guidelines.
  </li>
  <li>
   Document common issues and solutions to improve support efficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3-5 years of experience in an IT support or helpdesk role.
  </li>
  <li>
   Good knowledge of macOS troubleshooting and support.
  </li>
  <li>
   Familiarity with cloud productivity suites (Google Workspace preferred).
  </li>
  <li>
   Basic understanding of networking concepts (Wi-Fi, VPNs, etc.).
  </li>
  <li>
   Experience with MDM solutions (Jumpcloud, JAMF, Addigy, etc.) is a plus.
  </li>
  <li>
   Strong problem-solving skills and willingness to learn.
  </li>
  <li>
   Ability to provide clear communication and user-friendly support.
  </li>
  <li>
   Proficiency in English &amp; Arabic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Degree or certificate in IT or a related field.
  </li>
  <li>
   Experience supporting collaboration tools such as Slack, Notion, or Jira.
  </li>
  <li>
   Exposure to IT service management best practices (ITIL awareness is a plus).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   NB. While we think the above experience could be important, we&rsquo;re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users&rsquo; bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we&rsquo;re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data
  </em>
 </p>
</div>


IT Support Engineer - KSA National

Floward

<div>
 <p>
  <strong>
   Job Title:
  </strong>
 </p>
 <p>
  IT Operations Engineer Officer
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Technology
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  The IT Operations Engineer Officer supports day-to-day IT operations to ensure smooth, secure, and reliable technology services across Floward offices. This role assists in troubleshooting technical issues, monitoring systems, following IT processes, and supporting employees with IT needs. The role works closely with the IT Operations team, Security, and Engineering to ensure efficient service delivery and adherence to IT standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. IT Support &amp; Service Delivery
  </strong>
 </p>
 <ul>
  <li>
   Provide first-level technical support for hardware, software, network, and system issues.
  </li>
  <li>
   Respond to service desk tickets and escalate cases when needed.
  </li>
  <li>
   Support incident resolution and follow ITIL-aligned processes (incident, request, change).
  </li>
 </ul>
 <p>
  <strong>
   2. Operational Excellence
  </strong>
 </p>
 <ul>
  <li>
   Assist in following IT SOPs related to support, devices, access management, and physical security (biometrics, CCTV).
  </li>
  <li>
   Ensure proper documentation of support activities and device inventory.
  </li>
  <li>
   Support onboarding/offboarding IT tasks (laptop setup, access provisioning, email creation).
  </li>
 </ul>
 <p>
  <strong>
   3. Infrastructure &amp; Systems Support
  </strong>
 </p>
 <ul>
  <li>
   Assist in monitoring servers, networks, and endpoints using IT monitoring tools.
  </li>
  <li>
   Support periodic maintenance tasks such as updates, patching, and system checks.
  </li>
  <li>
   Follow standard configurations and policies for endpoints and basic network components.
  </li>
 </ul>
 <p>
  <strong>
   4. Asset &amp; Access Management
  </strong>
 </p>
 <ul>
  <li>
   Support asset lifecycle tasks such as tagging, tracking, handover, and disposal as per policy.
  </li>
  <li>
   Assist in managing user access, permissions, and compliance with security standards.
  </li>
  <li>
   Help maintain up-to-date inventory of IT hardware and software.
  </li>
 </ul>
 <p>
  <strong>
   5. Compliance &amp; Documentation
  </strong>
 </p>
 <ul>
  <li>
   Follow information security guidelines and IT compliance controls.
  </li>
  <li>
   Maintain accurate documentation for tickets, incidents, device history, and support procedures.
  </li>
  <li>
   Ensure all IT practices comply with audit and security requirements
  </li>
 </ul>
 <p>
  <strong>
   6. Learning &amp; Capability Development
  </strong>
 </p>
 <ul>
  <li>
   Participate in training programs to enhance technical skills.
  </li>
  <li>
   Stay updated on IT tools, systems, and best practices.
  </li>
  <li>
   Work collaboratively with team members to grow technical knowledge and operational efficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   ITIL Foundation or basic IT certifications (CompTIA A+, Network+, etc.) are a plus.
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   1-2 years of experience in IT support or IT operations.
  </li>
  <li>
   Basic understanding of IT service management, networking, and systems support.
  </li>
  <li>
   Fluency in Arabic and English
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Basic knowledge of:
  </li>
  <li>
   ITSM/service desk tools
  </li>
  <li>
   Windows &amp; macOS systems
  </li>
  <li>
   Networking fundamentals
  </li>
  <li>
   Endpoint security tools
  </li>
  <li>
   Ability to troubleshoot laptops, printers, network issues, and common software.
  </li>
 </ul>
 <p>
  <strong>
   Soft Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong customer-service orientation.
  </li>
  <li>
   Good communication and teamwork skills.
  </li>
  <li>
   Eager to learn, adaptable, and proactive.
  </li>
  <li>
   Detail-oriented with good problem-solving abilities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    About Floward
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes,
 </p>
 <p>
  cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same- day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Website:
 </p>
 <p>
  https://www.floward.co
 </p>
</div>


Information Technology Operations Engineer

DXC Technology

<div><p><b>Job Description:</b></p><ul><li><div><b>
Project Description:</b><div><div><div><div>
Role Overview:<br>
We are hiring a Mid-Level Support Engineer to manage and optimize our monitoring framework using OpenText (OBM, APM, SiteScope, OO &amp; NNMi), Dynatrace, and SolarWinds. This role will focus on proactive monitoring, root cause analysis, automation, and service improvements across critical IT infrastructure and applications.</div></div></div></div></div></li><li><div><b>
Responsibilities:</b><div><div><div><div>
Key Responsibilities:<br>
<ul><li>Configure, tune, and optimize monitoring rules, dashboards, and alerts across OBM, Dynatrace, and SolarWinds.</li><li>Perform deep-dive analysis of recurring incidents and drive problem resolution.</li><li>Collaborate with development, infrastructure, and DevOps teams to improve observability and reduce noise in monitoring.</li><li>Develop custom scripts and automation for monitoring integrations and alert enrichment.</li><li>Conduct capacity planning, performance tuning, and predictive analysis using monitoring tools.</li><li>Mentor and support L1/L2 engineers in troubleshooting and escalations.</li><li>Participate in on-call support for high-priority incidents.</li><li>Proficient in configuring and tuning monitoring policies in HP Sitescope for diverse infra/app components.</li><li>Hands-on experience creating and enhancing workflows in HP Operations Orchestration (OO) for automation.</li><li>Skilled in leveraging HP Service Manager (SM) and Service Portal for problem management and stakeholder reporting.</li></ul></div></div></div></div></div></li><li><div><b>
Mandatory Skills Description:</b><div><div><div><div>
Required Skills:<br>
<ul><li>Strong working knowledge of application &amp; infrastructure monitoring tools (OBM, Dynatrace, SolarWinds).</li><li>Good understanding of APM, NPM, SNMP, WMI, and log monitoring techniques.</li><li>Scripting knowledge (PowerShell, Python, or Shell) for automation of monitoring tasks.</li><li>Hands-on experience with incident, problem, and change management.</li><li>Strong troubleshooting and analytical skills across infrastructure layers (network, server, middleware, DB, app).</li></ul><br>
Experience: 3&ndash;6 years in IT monitoring, infrastructure, or application support.</div></div></div></div></div></li></ul><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

Monitoring Tools Engineer

Leuwint technologies

<p>We are looking for a proactive and technically strong Production Support Engineer to take ownership of open banking platform stability, incident resolution, and technical support operations. The ideal candidate should have hands-on experience supporting microservices-based architecture, coordinating across teams, and ensuring system uptime and compliance with banking standards.</p><p>Key Responsibilities</p><ul><li>Minimum 8+ years of experience in relevant field</li><li>Act as the primary production support engineer for Open Banking, including handling after-hours support.</li></ul><ul><li>Provide L1/L2 technical support for Open Finance applications.</li></ul><ul><li>Successfully resolve technical incidents raised by TPPs, PASPs, and in <i>SAMA Confluence</i>.</li></ul><ul><li>Monitor system alerts, application logs, and performance metrics to detect issues and prevent service interruptions.</li></ul><ul><li>Perform incident analysis, recovery, and validation, collaborating with development, middleware, and infrastructure teams.</li></ul><ul><li>Facilitate communication between Business and APIC teams for production support and DR (Disaster Recovery) activities.</li></ul><ul><li>Support integrations of microservices hosted on OpenShift and related clusters.</li></ul><ul><li>Assist with technical development for Open Banking programs.</li></ul><ul><li>Support deployments, maintenance of environments, and DR operations following approved change management processes.</li></ul><ul><li>Ensure end-to-end application stability, adherence to bank security guidelines, and operational standards.</li></ul><ul><li>Generate and manage monthly SAMA APIC reports.</li></ul><ul><li>Maintain detailed runbooks, deployment records, readiness checklists, and contribute to continuous service reliability and automation improvements.</li></ul><p>Job Type: Full-time</p>

Application And Production Support Engineer

Foodics

<div><h3 class="jobSectionHeader"><b>Who Are We&#10067;</b></h3><p>
We are <b>Foodics!</b> A leading restaurant-tech ecosystem and payment technology provider empowering business owners across the MENA region. Since 2014, Foodics has grown from a startup in Riyadh into a multinational scale-up with offices in Saudi Arabia, UAE, Egypt, Jordan, and Kuwait &mdash; now supporting customers in <b>35+ countries worldwide</b>.</p><p>
Our platform has already processed <b>over 6 billion orders</b> (yes&hellip; billion with a &ldquo;B&rdquo;) and continues to be one of the fastest-growing SaaS companies to emerge from the region. Backed by multiple funding rounds &mdash; including a landmark <b>$170M round</b>, the largest SaaS raise in MENA &mdash; we&rsquo;re on a mission to innovate, scale, and deliver world-class technology that powers the future of F&amp;B.</p><p></p><h3 class="jobSectionHeader"><b>
The Job in a Nutshell</b></h3><p>
We&rsquo;re looking for a <b>Salesforce Support Engineer</b> who will serve as the backbone of our internal and external support operations. This role is perfect for someone who has deep hands-on experience with Salesforce (Sales Cloud &amp; Service Cloud), understands the urgency and precision required in high-growth SaaS environments, and thrives on solving complex technical issues that directly impact business performance and customer satisfaction.</p><p>
You will be responsible for triaging, troubleshooting, and resolving Salesforce issues, supporting integrations, ensuring data accuracy, and maintaining a smooth day-to-day operation for our teams. If you&rsquo;re passionate about support excellence, scalable processes, and delivering high-impact solutions &mdash; you&rsquo;ll feel right at home here.</p><p></p><h3 class="jobSectionHeader"><b>
What You Will Do &#10067;</b></h3><h3 class="jobSectionHeader"><b>
Own Salesforce Support Operations</b></h3><ul>
<li>Handle, triage, and resolve Salesforce Sales Cloud and Service Cloud support tickets efficiently.
</li><li>Perform deep-dive analysis to identify root causes, configuration gaps, access issues, and data inconsistencies.
</li></ul><h3 class="jobSectionHeader"><b>Ensure System Excellence</b></h3><ul>
<li>Maintain user roles, profiles, permission sets, and troubleshoot access-related challenges.
</li><li>Execute data import/export operations using Data Loader and ensure accuracy in data-related fixes.
</li><li>Write SOQL/SOSL queries to validate cases, troubleshoot issues, and verify system behavior.
</li></ul><h3 class="jobSectionHeader"><b>Support Integrations &amp; Releases</b></h3><ul>
<li>Assist with Salesforce integration troubleshooting including REST/SOAP API interactions.
</li><li>Support regression and functional testing for fixes, enhancements, and releases.
</li><li>Collaborate with teams working on CI/CD and release management tools (e.g., Copado, Gearset).
</li></ul><h3 class="jobSectionHeader"><b>Partner Across Teams</b></h3><ul>
<li>Work closely with developers, admins, product managers, QA, and business stakeholders to ensure smooth resolution cycles.
</li><li>Document findings, prepare clear reports, and maintain high SLAs and support standards.
</li></ul><h3 class="jobSectionHeader"><b>Champion Customer Focus</b></h3><ul><li>
Prioritize issues effectively, manage multiple tickets within Agile/Scrum cycles, and maintain excellent communication throughout the lifecycle.
</li></ul><p></p><h3 class="jobSectionHeader"><b>What We Are Looking For &#10067;</b></h3><h3 class="jobSectionHeader"><b>
Education &amp; Experience</b></h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.
</li><li><b>5&ndash;7 years</b> of experience in technical support roles, ideally in product-driven or SaaS environments.
</li><li>Strong hands-on experience with <b>Sales Cloud &amp; Service Cloud</b>.
</li></ul><h3 class="jobSectionHeader"><b>Salesforce Core Skills</b></h3><ul>
<li>Deep knowledge of standard/custom objects, validation rules, workflows, role hierarchies, and org configuration.
</li><li>Proficiency in case management, troubleshooting, incident handling, and escalation processes.
</li><li>Familiarity with user setup, access troubleshooting, and admin-level configuration.
</li></ul><h3 class="jobSectionHeader"><b>Technical Skills</b></h3><ul>
<li>Strong SOQL/SOSL querying abilities.
</li><li>Basic programming knowledge in <b>Apex, Java, or JavaScript</b> (for debugging or coordinating with development).
</li><li>Understanding of Salesforce APIs and integration concepts.
</li><li>Awareness of CI/CD tools such as <b>Copado or Gearset</b>.
</li></ul><h3 class="jobSectionHeader"><b>Soft Skills</b></h3><ul>
<li>Strong analytical problem-solving skills.
</li><li>Clear communication and documentation abilities.
</li><li>Customer-centric mindset with a focus on maintaining SLAs.
</li><li>Ability to thrive in fast-paced, cross-functional environments.
</li></ul><h3 class="jobSectionHeader"><b>Certifications (Highly Valued)</b></h3><ul>
<li><b>Salesforce Certified Administrator</b> (Highly Preferred)
</li><li>Salesforce Advanced Administrator (Nice to Have)
</li><li>Salesforce AI Associate / Agentforce (Nice to Have)
</li></ul><h3 class="jobSectionHeader"><b>Bonus Skills</b></h3><ul>
<li>Experience with integrations (MuleSoft, ETL tools).
</li><li>Knowledge of Field Service Lightning, CPQ, or Omnistudio.
</li><li>Experience in data migration and advanced troubleshooting.
</li></ul><p></p><h3 class="jobSectionHeader"><b>What We Offer You&#10071;</b></h3><p>
At Foodics, we&rsquo;re confident you&rsquo;ll love working with us.</p><ul>
<li>
Competitive compensation packages, bonus schemes, and potential share options.
</li><li>Continuous learning &amp; development programs, including annual learning stipends.
</li><li>A multicultural environment with <b>30+ nationalities</b> across <b>14 countries</b>.
</li><li>High ownership, real impact, and opportunities to grow within a hyper-scaling ecosystem.
</li><li>A culture that values autonomy, creativity, and excellence where your work truly matters.</li></ul></div>

Salesforce Support Engineer

<div><p><b>Job Description:</b></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1><h1 class="jobSectionHeader"><b>
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.</b></h1><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><h1 class="jobSectionHeader"><b>
Issue Investigation &amp; Resolution</b></h1><h1 class="jobSectionHeader"><b>
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.</b></h1><h1 class="jobSectionHeader"><b>
Reproduce issues in test/staging environments to identify bugs or misconfigurations.</b></h1><h1 class="jobSectionHeader"><b>
Conduct detailed log analysis, SQL/database checks, and API validation.</b></h1><h1 class="jobSectionHeader"><b>
Incident Management</b></h1><h1 class="jobSectionHeader"><b>
Classify and prioritize incidents based on severity and business impact.</b></h1><h1 class="jobSectionHeader"><b>
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.</b></h1><h1 class="jobSectionHeader"><b>
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>User Support &amp; Communication</b></h1><h1 class="jobSectionHeader"><b>
Communicate with business users or clients to gather additional information when needed.</b></h1><h1 class="jobSectionHeader"><b>
Provide workarounds or solutions while permanent fixes are being developed.</b></h1><h1 class="jobSectionHeader"><b>
Maintain knowledge base and support documentation.</b></h1><h1 class="jobSectionHeader"><b>
Technical Tasks</b></h1><h1 class="jobSectionHeader"><b>
Prepare scripts or SQL queries to validate data or resolve issues.</b></h1><h1 class="jobSectionHeader"><b>
Perform basic configuration changes or updates in non-production environments.</b></h1><h1 class="jobSectionHeader"><b>
Conduct release verification and smoke testing after deployments.</b></h1><h1 class="jobSectionHeader"><b>
Continuous Improvement</b></h1><h1 class="jobSectionHeader"><b>
Analyze recurring issues to suggest long-term fixes or enhancements.</b></h1><h1 class="jobSectionHeader"><b>
Provide feedback to development/QA teams to improve application stability and usability.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>Skills &amp; Qualifications</b></h1><h1 class="jobSectionHeader"><b>
Technical Skills:</b></h1><h1 class="jobSectionHeader"><b>
Strong understanding of various technologies (Java, .net and visual basic)</b></h1><h1 class="jobSectionHeader"><b>
Experience with web application architectures (e.g., client/server, REST APIs).</b></h1><h1 class="jobSectionHeader"><b>
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.</b></h1><h1 class="jobSectionHeader"><b>
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>Soft Skills:</b></h1><h1 class="jobSectionHeader"><b>
Strong analytical and problem-solving skills.</b></h1><h1 class="jobSectionHeader"><b>
Excellent communication and documentation abilities.</b></h1><h1 class="jobSectionHeader"><b>
Ability to work independently and under pressure.</b></h1><h1 class="jobSectionHeader"><b>
Communication: Slack, Microsoft Teams, Email</b></h1><h1 class="jobSectionHeader"><b>
Code/CI: Git, Jenkins, GitHub Actions</b></h1><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

RR-0203394 - Associate Manager Software Engineering

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