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customer services representative Jobs in Lahore Pakistan

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it support engineer

technical support consultant

CHROMEIS

<div><p>Overview:<br>
The SAP Technical Consultant is responsible for designing, configuring, and optimizing SAP systems to meet business requirements. This role involves managing system setup, overseeing change transports, performing performance tuning, ensuring robust security and user management, and developing custom solutions using ABAP. The ideal candidate is skilled in technical design and logical problem-solving with strong communication abilities.</p>
<p>
Key Responsibilities:<br>
&ndash; Configure SAP systems to ensure optimal performance and alignment with business needs, including setup, tuning, and troubleshooting.<br>
&ndash; Manage the transport of changes across development, testing, and production environments while maintaining system integrity.<br>
&ndash; Diagnose and resolve performance issues using industry-standard tools and methodologies.<br>
&ndash; Implement and monitor security measures to protect sensitive data and maintain system compliance.<br>
&ndash; Oversee SAP user management, including the creation and administration of roles and authorizations.<br>
&ndash; Design and document technical architectures for SAP implementations, making key decisions on system configuration and integration.<br>
&ndash; Develop and maintain custom ABAP code, including reading from custom tables, processing data, and generating reporting outputs such as ALV reports.<br>
&ndash; Utilize strong logical reasoning and problem-solving skills to address technical challenges and optimize system performance.<br>
&ndash; Communicate effectively with technical teams and stakeholders, providing detailed explanations and documentation of SAP system enhancements.</p>
<p>
Required Skills and Qualifications:<br>
&ndash; Proficiency in SAP system configuration, transport management, performance tuning, security, and user management.<br>
&ndash; Strong technical design skills with experience in architecting and implementing SAP solutions.<br>
&ndash; Hands-on ABAP development experience, including the ability to produce and understand pseudocode for custom SAP programs.<br>
&ndash; Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences.<br>
&ndash; Strong logical reasoning and problem-solving skills, with an aptitude for analytical thinking.<br>
&ndash; Experience managing multi-environment SAP landscapes and coordinating technical changes in a structured development process.</p>
<p>
This role is ideal for individuals who thrive in dynamic, technology-driven environments and wish to leverage their technical expertise to drive efficient SAP system solutions.</p></div>

SAP Technical Consultant

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
The Division</div></div><div><div>
RBRO Solutions is a CORA Legal Group software company that provides best of breed products to the legal and corporate legal markets. Come and work with a modern agile team working with the latest and greatest technologies in a to ensure that we continue to innovate and remain as one of the top companies in our industry. We are passionate about serving our customers all around the globe with the best technology possible.</div></div><div><div>
Division Link: <div>https://www.rbrosolutions.com/</div></div></div><div><div><br>
The Position:</div></div><div><div>
The Technical Support Analyst (TSA) is a core role in the Customer Success &amp; Support department. This individual is a member of the Support Team which investigates and resolves reported client issues and builds strong client relationships that positively promotes the organization. This individual will be responsible for providing technical support for a wide range of products to our customers, escalating customer inquiries effectively, collecting customer feedback, and sharing customer feedback with other internal groups.</div></div><div></div><div><div><br>
Accountabilities &amp; Responsibilities:</div></div><div><ul><li>Provide post-sales support for iManage software products and RBRO software products to clients</li></ul></div><div><ul><li>Serve as a subject matter expert for broad and complex technical issues, providing first call resolution through phone and email support channels</li></ul></div><div><ul><li>Troubleshoot, analyze, reproduce, and resolve issues quickly, escalating as appropriate.</li></ul></div><div><ul><li>Log all cases and case activity in the case management system. Develop a strong working knowledge of the organization&rsquo;s software and processes.</li></ul></div><div><ul><li>Provide &ldquo;on call&rdquo; support on a rotating basis</li></ul></div><div><ul><li> Identify opportunities to improve or automate repetitive tasks</li></ul></div><div><ul><li> Assist the organization to better serve our clients using your knowledge and insight of our clients&rsquo; requirements and needs</li></ul></div><div><ul><li>Perform various other duties as assigned</li></ul></div><div></div><div><div><br>
Qualifications:</div></div><div><ul><li>Postsecondary education in Information Technology, Computer Science or another relevant field</li></ul></div><div><ul><li>Over 3 years of proven experience directly resolving technical issues via e-mail and telephone</li></ul></div><div><ul><li>Comprehensive understanding of Windows OS environments</li></ul></div><div><ul><li>Strong understanding of SQL Server administration or scripting</li></ul></div><div><ul><li>Strong general understanding of computer systems, mobile devices and other technologies</li></ul></div><div><ul><li>Functional understanding of change and release management</li></ul></div><div><ul><li>Experience with remote desktop applications and screen-share software (eg. MS Teams).</li></ul></div><div><ul><li>Experience with providing step-by-step technical help, both written and verbal</li></ul></div><div><ul><li>Certification in iManage Work, and Microsoft technologies such as Windows, Azure, or similar technologies is preferred</li></ul></div><div><ul><li>Experience with the legal industry is preferred</li></ul></div><div><ul><li>Experience with accounting software is preferred</li></ul></div><div><div><br>
Personal Traits :</div></div><div><ul><li>Logical analyst with good attention to detail and strong technical skills and expertise</li></ul></div><div><ul><li>Dedicated advocate who keeps customers as a top priority when making all business decisions</li></ul></div><div><ul><li>Innovative problem solver who works well under pressure</li></ul></div><div><div>
&bull; Enthusiastic and independent contributor with good planning and time management ability &bull; Excellent verbal and written communicator with effective interpersonal skills</div></div><div><ul><li>Passionate technical learner keen to experiment with and adopt new methods</li></ul></div><div></div><div><div><br>
Workshift</div></div><div><ul><li> 9 AM to 5 PM Eastern Standard Time</li></ul></div><div><ul><li> Willing to work weekends (if required)</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Analyst

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div><br>
</div>
<h3 class="jobSectionHeader"><b>About the Role:</b></h3>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.</p>
</div>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Internet requirement of at least 30 Mbps wired internet connection</li>
</ul>
<p>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</p><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Technical Support Specialist

TekBoox

<p>Tekboox, a US-based IT solutions company, is hiring <b>Fresher IT Support </b> to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.</p><p><b>Key Responsibilities:</b></p><p>&middot; Provide first-level support to end users for hardware, software, and network issues.</p><p>&middot; Troubleshoot common problems such as system slowness, connectivity errors, and software malfunctions.</p><p>&middot; Assist with password resets, email configuration, and printer setup.</p><p>&middot; Install, configure, and update operating systems, applications, and security patches.</p><p>&middot; Set up and maintain laptops, desktops, and mobile devices.</p><p>&middot; Perform routine checks to ensure hardware and systems are running efficiently.</p><p>&middot; Support basic LAN/Wi-Fi troubleshooting and network printer configurations.</p><p>&middot; Assist in managing user accounts and permissions in Active Directory or similar platforms.</p><p>&middot; Follow IT security best practices including antivirus usage, backups, and access control.</p><p>&middot; Log support requests and maintain documentation of troubleshooting steps and standard procedures.</p><p>&middot; Maintain IT asset inventory (devices, licenses, and accessories).</p><p>&middot; Collaborate with senior IT staff for escalated issues and provide user assistance as needed.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p><p>&middot; Fresh graduates or up to <b>1 year of experience</b> (internship or professional) in IT support.</p><p>&middot; Basic understanding of <b>Windows OS</b>, networking fundamentals, and system troubleshooting.</p><p>&middot; Familiarity with <b>Active Directory</b>, <b>Microsoft 365</b>, or similar platforms.</p><p>&middot; Strong analytical, communication, and customer service skills.</p><p>&middot; Eagerness to learn and grow in a professional IT environment.</p><p><b>Job Location &amp; Timing:</b><br/>Location :DHA Y Block &amp; Garden Town Lahore<br/>Timing : (Onsite 5days a week)<br/>Interested apply Saddam.hussain@tekboox.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Fresher IT Support

AlphaBOLD

<div><h2 class="jobSectionHeader"><b>JOB SUMMARY:</b></h2>
<p>
We are looking for an experienced <b>Microsoft Dynamics 365 Business Central Technical Consultant</b> to join our team. The ideal candidate will possess deep technical expertise in Business Central (and/or Dynamics NAV), including customization, extension development, integration, and system performance optimization. You will work closely with functional consultants, business stakeholders, and end users to design, develop, and implement scalable ERP solutions aligned with business needs.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3>
<ul><li>Design, develop, test, and deploy <b>customizations, extensions</b>, and <b>integrations</b> in Microsoft Dynamics 365 Business Central (AL, C/AL, Visual Studio Code).</li>
<li>Work with functional consultants to translate business requirements into high-quality technical solutions.</li>
<li>Develop and maintain APIs, web services, and data integrations with third-party systems.</li>
<li>Perform system upgrades, migrations, and performance tuning.</li>
<li>Troubleshoot and resolve technical issues in Business Central environments.</li>
<li>Ensure code quality, version control, and adherence to best development practices (using Git, Azure DevOps, etc.).</li>
<li>Prepare and maintain <b>technical design documentation</b>, including architecture, integration, and deployment guidelines.</li>
<li>Support deployment, testing, and post-go-live technical activities.</li>
<li>Stay current with Microsoft&rsquo;s roadmap for Dynamics 365 Business Central and related technologies.</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications:</b></h3>
<ul><li>Minimum <b>5 years of experience</b> as a <b>Technical Consultant / Developer in Microsoft Dynamics 365 Business Central (or Dynamics NAV)</b>.</li>
<li>Strong proficiency in <b>AL, C/AL</b>, and <b>C/SIDE</b> development environments.</li>
<li>Experience with <b>Business Central extensions (V2)</b> and <b>Visual Studio Code</b> development.</li>
<li>Solid understanding of <b>Business Central architecture, data model, and security structure</b>.</li>
<li>Hands-on experience with <b>API integration, web services (OData, SOAP, REST)</b>, and <b>Azure functions</b>.</li>
<li>Knowledge of <b>SQL Server, SSRS reports</b>, and <b>Power BI integration</b>.</li>
<li>Experience with <b>upgrading NAV to Business Central </b>and <b>data migration tools</b>.</li>
<li>Familiarity with <b>DevOps pipelines, source control, </b>and <b>automated build/release processes</b>.</li>
<li>Microsoft Certified: <b>Dynamics 365 Business Central Developer Associate</b> (preferred).</li>
</ul><h3 class="jobSectionHeader"><b>Education:</b></h3>
<ul><li>Bachelor&rsquo;s degree in <b>Computer Science, Information Technology, or related discipline</b>.</li>
<li>Relevant <b>Microsoft certifications</b> are a strong advantage.</li>
</ul><h3 class="jobSectionHeader"><b>Soft Skills:</b></h3>
<ul><li>Strong analytical, debugging, and problem-solving abilities.</li>
<li>Excellent communication and collaboration skills.</li>
<li>Ability to manage multiple projects and deliver within timelines.</li>
<li>Proactive approach to learning and adopting new technologies.</li>
</ul><h3 class="jobSectionHeader"><b>What We Offer:</b></h3>
<ul><li>Competitive salary with USD pegging</li>
<li>Internet and gym reimbursements</li>
<li>Company-sponsored lunch and wellness benefits</li>
<li>Medical coverage including outpatient and inpatient</li>
<li>Paid vacations and holidays</li>
<li>Provident fund, career growth support, and learning opportunities</li>
<li>Collaborative and productive work environment with a focus on employee well-being</li></ul></div><p></p>

Microsoft Dynamics 365 Business Central Technical Consultant

CrecenTech

<p>CrecenTech Systems Private Limited is a trusted partner in digital transformation, delivering innovative, scalable, and results-driven technology solutions. With a proven track record in enabling organizations to achieve operational excellence, we continue to expand our capabilities in <b>ERP implementation and business automation</b>.</p><p>As part of our growing ERP Division, we are seeking a <b>dynamic and client-focused Pre-Sales Odoo Functional Consultant</b> to lead high-impact demos, requirement analysis, and solution design activities. The ideal candidate will combine technical understanding with business acumen to articulate Odoo&rsquo;s value proposition, define project scope, and ensure seamless delivery from proposal to implementation.</p><p><b>Role Overview</b></p><p>The <b>Pre-Sales Odoo Functional Consultant</b> will work closely with the Business Development, Technical, and Implementation teams to understand client requirements, design tailored ERP solutions, and deliver compelling pre-sales presentations and demonstrations. This role demands a strong understanding of Odoo&rsquo;s functional capabilities, excellent communication skills, and proven experience in end-to-end client engagement &mdash; from needs assessment to final delivery.</p><p><b>Key Responsibilities</b></p><ul><li>Engage with prospective clients to understand business objectives, challenges, and process requirements.</li><li>Conduct <b>discovery sessions</b>, requirement-gathering meetings, and process analysis to identify suitable Odoo solutions.</li><li>Prepare and deliver customized <b>Odoo demonstrations</b>, showcasing relevant modules and workflows that address client pain points.</li><li>Collaborate with the sales team to prepare <b>proposals, functional documentation, and scope-of-work (SOW)</b> for client approval.</li><li>Map client business processes to Odoo functionalities and recommend configuration or minor customizations to achieve desired results.</li><li>Develop <b>project plans</b>, functional blueprints, and detailed system requirement documents for handover to implementation teams.</li><li>Support <b>bid responses, RFPs, and client presentations</b>, ensuring technical accuracy and commercial clarity.</li><li>Serve as the <b>functional bridge</b> between the sales, technical, and implementation teams to ensure alignment throughout the project lifecycle.</li><li>Participate in <b>implementation phases</b>, validating functional setup, conducting user acceptance testing (UAT), and supporting go-live activities.</li><li>Maintain continuous client communication and provide feedback loops to refine proposals and improve future pre-sales engagements.</li><li>Stay updated with Odoo&rsquo;s latest releases, modules, and business trends to deliver best-practice recommendations.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>Business Administration, Computer Science, Information Systems</b>, or a related field.</li><li>Minimum <b>5 years of hands-on experience</b> as an Odoo Functional Consultant with strong involvement in <b>pre-sales, implementation, and client delivery</b>.</li><li>Proven expertise in <b>conducting live demos</b>, preparing <b>functional proposals</b>, and finalizing <b>project scope documents</b>.</li><li>In-depth understanding of <b>Odoo modules</b> such as Sales, CRM, Inventory, Accounting, HR, Project, Manufacturing, and Purchase.</li><li>Strong <b>business process analysis</b> and <b>requirement-mapping</b> skills.</li><li>Excellent <b>English communication skills</b> (spoken and written) for client meetings, demos, and documentation.</li><li>Ability to translate technical concepts into clear business benefits for non-technical clients.</li><li>Experience working with <b>both Odoo Community and Enterprise editions</b>.</li><li>Knowledge of <b>RFP/RFQ preparation, estimation, and solution pitching</b>.</li><li>Strong presentation, interpersonal, and relationship-building abilities.</li><li>Detail-oriented with strong organizational and time-management skills.</li><li>Proficiency in preparing <b>functional documentation</b>, <b>process flow diagrams</b>, and <b>user manuals</b>.</li></ul><p><b>Benefits and Incentives:</b></p><ul><li>At least two bonuses per year (Eid Bonus)</li><li>Performance-Based Bonuses</li><li>Monthly Regularity Allowance</li><li>Monthly Inflation Allowance</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Annual Leaves Encashment</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations</li><li>5 days a week (work-life balance)</li></ul><p><b>Job Location: Link Road Model Town, Lahore</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Pre-Sales Odoo Functional Consultant

Biafo Tech

<p>We are seeking a skilled SAP S/4HANA Consultant with expertise in Production Planning (PP), Plant Maintenance (PM), and Quality Management (QM) modules. The ideal candidate will be responsible for implementing, configuring, and optimizing SAP S/4HANA solutions to enhance business processes. This role requires deep functional knowledge, hands-on experience in SAP implementations, and the ability to work closely with business stakeholders.</p><p><b>Key Responsibilities:</b></p><p>&middot; Lead the design, configuration, and implementation of SAP S/4HANA PP, PM, and QM modules.</p><p>&middot; Gather business requirements and translate them into SAP solutions.</p><p>&middot; Conduct fit-gap analysis and recommend best practices for SAP S/4HANA adoption.</p><p>&middot; Work closely with cross-functional teams, including production, maintenance, and quality departments.</p><p>&middot; Configure and customize SAP solutions to meet business needs.</p><p>&middot; Conduct user training and provide post-implementation support.</p><p>&middot; Troubleshoot system issues and optimize SAP functionalities.</p><p>&middot; Collaborate with technical teams for enhancements, reports, and integrations.</p><p>&middot; Support testing cycles, including unit testing, integration testing, and UAT.</p><p>&middot; Ensure compliance with industry standards and best practice.</p><p><b>Required Qualifications:</b></p><p>&middot; Bachelor's degree in Computer Science, Engineering, Business, or related field.</p><p>&middot; 5+ years of experience as an SAP PP, PM and QM Consultant.</p><p>&middot; Hands-on experience in SAP S/4HANA implementations and migrations.</p><p>&middot; Strong understanding of business processes in manufacturing, maintenance, and quality.</p><p>&middot; Proficiency in SAP configuration, master data management, and integration with other modules.</p><p>&middot; Knowledge of Fiori applications, SAP Activate methodology, and ABAP debugging is a plus.</p><p>&middot; Excellent problem-solving and analytical skills.</p><p>&middot; Strong communication and stakeholder management abilities</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

SAP Consultant – PP, PM & QM

Explore 1542+ Technical support consultant in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.