customer support agent Jobs in Lahore Pakistan

customer support agent

customer support executive Jobs in Lahore Pakistan

customer support executive

customer support representative Jobs in Lahore Pakistan

customer support representative

email support specialist Jobs in Lahore Pakistan

email support specialist

it support officer Jobs in Lahore Pakistan

it support officer

it support engineer

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

PROPERTY BUY-RENT (SMC -Private) Limited

Location: Lahore, Pakistan Salary Range: PKR 70,000 &ndash; 120,000 per month Experience Required: 3&ndash;4 Years Job Type: Full-TimeAbout the Role:We are seeking a skilled and proactive IT Support Manager to oversee our organization&rsquo;s IT operations, manage support staff, and ensure seamless technology performance across all departments. The ideal candidate will be experienced in managing IT infrastructure, troubleshooting system issues, and implementing effective IT policies and procedures.Key Responsibilities:<ul><li>Manage and lead the IT support team to provide timely technical assistance to all employees.</li><li>Oversee installation, configuration, and maintenance of hardware, software, and networks.</li><li>Ensure system security through firewalls, antivirus, and data backup protocols.</li><li>Monitor IT performance metrics and implement improvements for efficiency.</li><li>Handle troubleshooting of network, system, and software issues promptly.</li><li>Maintain and update IT asset inventory, licenses, and documentation.</li><li>Collaborate with management to plan IT infrastructure upgrades and ensure business continuity.</li><li>Train and support staff on IT tools, systems, and cybersecurity best practices.</li><li>Liaise with external vendors for hardware/software procurement and technical support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>3&ndash;4 years of experience in IT support, system administration, or a related role.</li><li>Strong knowledge of Windows and Mac OS environments, networking, and cloud systems.</li><li>Hands-on experience with servers, routers, switches, and firewalls.</li><li>Excellent troubleshooting, leadership, and communication skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Certifications such as CompTIA A+, CCNA, or Microsoft Certified Professional (MCP) are a plus.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary (PKR 70,000 &ndash; 120,000) based on experience.</li><li>Health and wellness benefits.</li><li>Professional development and certification support.</li><li>Friendly and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

<div>
 
 
 Line of Service
 
 
 Internal Firm Services
 
 
 
 
 Industry/Sector
 
 
 Not Applicable
 
 
 
 
 Specialism
 
 
 IFS - Information Technology (IT)
 
 
 
 
 Management Level
 
 
 Specialist
 
 
 
 
 Job Description &amp; Summary
 
 
 At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.
 
 
 Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.
 
 
 
 You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 
 
 </li>
 </ul>
 
 We are looking for a highly capable
 
 &nbsp;
 
 
 
 IT
 
 
 
 &nbsp;
 
 
 
 support
 
 
 
 &nbsp;
 
 
 
 engineer
 
 
 
 &nbsp;
 
 to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.&nbsp;
 
 
 
 
 
 
 IT
 
 
 &nbsp;
 
 
 Support
 
 
 &nbsp;
 
 
 Engineer
 
 
 &nbsp;
 
 Responsibilities:&nbsp;
 
 
 
 
 <ul>
 <li>
 
 Consulting with
 
 &nbsp;
 
 
 IT
 
 
 &nbsp;
 
 managers and other departments as required.&nbsp;
 
 </li>
 <li>
 
 Providing
 
 &nbsp;
 
 
 IT
 
 
 &nbsp;
 
 assistance to staff.&nbsp;
 
 
 Resolving logged errors in a timely manner.&nbsp;
 
 
 Monitoring hardware, software, and system performance metrics.&nbsp;
 
 </li>
 <li>
 
 Updating computer software. as well as upgrading hardware and systems.&nbsp;
 
 
 Maintaining databases and ensuring system security.&nbsp;
 
 
 Documenting processes and performing diagnostic tests.&nbsp;
 
 </li>
 <li>
 
 Keeping track of technological advancements and trends in
 
 &nbsp;
 
 
 IT
 
 
 &nbsp;
 
 
 support
 
 .&nbsp;
 
 
 
 </li>
 </ul>
 
 
 
 IT
 
 
 &nbsp;
 
 
 Support
 
 
 &nbsp;
 
 
 Engineer
 
 
 &nbsp;
 
 Requirements:&nbsp;
 
 
 
 
 <ul>
 <li>
 
 A bachelor's degree in computer science, information technology, or similar.&nbsp;
 
 </li>
 <li>
 
 Minimum 1 year of experience as an
 
 &nbsp;
 
 
 IT
 
 
 &nbsp;
 
 
 support
 
 
 &nbsp;
 
 
 engineer
 
 .&nbsp;
 
 </li>
 <li>
 
 Exceptional ability to provide technical
 
 &nbsp;
 
 
 support
 
 
 &nbsp;
 
 and resolve queries.&nbsp;
 
 </li>
 <li>
 
 In-depth knowledge of computer hardware, software, and networks.&nbsp;
 
 </li>
 <li>
 
 Proficiency in
 
 &nbsp;
 
 
 IT
 
 
 &nbsp;
 
 helpdesk.&nbsp;
 
 </li>
 <li>
 
 Experience in documenting processes and monitoring performance metrics.&nbsp;
 
 
 Ability to keep up with technical innovation and trends in
 
 &nbsp;
 
 
 IT
 
 
 &nbsp;
 
 
 support
 
 .&nbsp;
 
 </li>
 <li>
 
 Exceptional interpersonal and communication skills.&nbsp;
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

IT Support Engineer - Associate

EdSavvy Solutions

EdSavvy Solutions is actively hiring experienced resource in IT department.&#9726; System Support/IT Support Engineer (6 months experience required)Location: Near UCP, Lahore Shift Timings: 6 PM &ndash; 3 AMInterested candidates can share their CVs at Email: hr@edsavvysolutions.comJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

IT/ System Support

Smart Matrix

Technical Support EngineerLocation: Model Town Link Road Lahore Job Type: Full-time Experience Required: 0&ndash;1 YearAbout UsWe are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.We are looking for a Technical Support Engineer who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.Educational Background<ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul>Key Responsibilities<ul><li>Assist clients with system installations, account setup, and basic network configuration.</li><li>Manage and deploy databases, scripts, and configurations (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software - Mandatory)</li><li>Basic knowledge of database (i.e., MS SQL Server, MySQL).</li><li>Basic knowledge of IIS Server configuration.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent spoken and written English communication skills.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul>What We Offer<ul><li>A career-oriented position in a rapidly growing company.</li><li>The opportunity to work with multinational clients in an international environment.</li><li>Be part of a collaborative and supportive international team.</li><li>Market-competitive salary with growth opportunities.</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Architecture In Motion

<div>Role Overview: The L1/L2 Support Engineer will provide high-level technical support, ensuring the smooth operation of our software applications and systems. The ideal candidate will have extensive experience in supporting Azure and .NET environments. 
Key Responsibilities:
<ul>
<li>Handle and resolve incidents and technical issues reported by users or identified through monitoring systems.</li>
<li>Offer technical assistance to users through various channels.</li>
<li>Continuously monitor systems and applications to identify potential issues.</li>
<li>Conduct root cause analysis for recurring issues and implement permanent fixes.</li>
<li>Maintain and update support documentation.</li>
<li>Collaborate with development and operations teams to resolve complex issues.</li>
<li>Identify opportunities for improving service delivery and user satisfaction.</li></ul> 


Mandatory Skills and Experience:
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li>
<li>5+ years of experience in technical support, preferably in an Azure and .NET environment.</li>
<li>Must be AZ-104 Certified</li>
<li>Must be AZ-500 Certified</li>
<li>Proficiency in monitoring and troubleshooting tools.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Excellent communication and collaboration abilities.</li>
<li>Ability to manage multiple tasks and prioritize effectively.</li></ul></div>

L1/L2 Support Engineer - Remote

Algo

<div>Job Position: L1 Support Engineer 
Location: DHA Phase 8, Lahore 
Working Hours: US Time Zone (Rotational on monthly basis) 
 
Job Responsibilities:
<ul>
<li>Ticketing Triage:</li>
</ul>
o Triage incoming email tickets by categorizing the issue type, product, urgency and required customer details.
<ul>
<li>Customer Interaction:</li>
</ul>
o Provide prompt and courteous responses to customer inquiries regarding software functionality, troubleshooting, and general information based on support documentation.
<ul>
<li>Issue Resolution:</li>
</ul>
o Diagnose and resolve basic software issues and user errors following established procedures.

o Escalate complex issues to higher-level support or relevant departments as needed.

o Knowledge of SQL and Python is mandatory for this role.
<ul>
<li>Knowledge Management:</li>
</ul>
o Utilize and maintain up-to-date knowledge of the company's SaaS products and support documentation.

o Update and document customer interactions, issues, and resolutions in the support ticketing system.

o Provide weekly reporting highlighting outstanding tickets by solution, urgency and type.
<ul>
<li>Performance Monitoring:</li>
</ul>
o Meet or exceed performance metrics, including response times, resolution times, and customer satisfaction scores.

o Participate in regular training and development sessions to enhance support skills and product knowledge.
<ul>
<li>Team Collaboration:</li>
</ul>
o Collaborate with team members and other departments to improve support processes and customer experience.

o Provide feedback on common issues or trends to help improve the software and support strategies. 

Qualifications Needed:
<ul>
<li>Education:</li>
</ul>
o Associate&rsquo;s CS degree or higher in a related field preferred.
<ul>
<li>Experience:</li>
</ul>
o Previous experience in technical support of 2-3 years, especially in a SQL &amp; Python environment.
<ul>
<li>Skills:</li>
</ul>
o Strong communication skills, both written and verbal.

o Basic troubleshooting skills and the ability to learn new software quickly.

o Proficiency in using support ticketing systems and CRM tools.

o Excellent problem-solving abilities and a customer-focused mindset.
<ul>
<li>Attributes:</li>
</ul>
o Patient, empathetic, and able to handle customer inquiries with professionalism.

o Ability to work independently and as part of a team in a fast-paced environment.

o Strong organizational skills and attention to detail. 
<ul><li>The excellent English communication skills are required to communicate with the US team members.</li></ul></div>

L1 Support Engineer

Explore 1188+ It support engineer in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1188 it support engineer jobs IN Lahore Pakistan

IT Support Engineer

IT Support Engineer

IT Support Engineer - Associate

IT/ System Support

Technical Support Engineer

L1/L2 Support Engineer - Remote

L1 Support Engineer