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technical support engineer

Foundever

<div>
 <p>
  We are looking for a talented and accomplished
  <strong>
   Lead Technical Support Engineer
  </strong>
  to join our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   As a Lead Technical Support Engineer, Your Daily Responsibilities Will Include
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Reproduce customer environment and run tests
  </li>
  <li>
   Liaise between sales team, customer success team, and customers to properly address customer problems
  </li>
  <li>
   Troubleshoot and configure software and hardware
  </li>
  <li>
   Provide advanced technical support to Lenovocustomers, field engineers, and service teams
  </li>
  <li>
   Take full ownership of customer cases and managethem through to resolution
  </li>
  <li>
   Escalate cases to Level 2/3 support and CustomerRelations teams when required
  </li>
  <li>
   Conduct root cause analysis of recurring issuesand develop corrective action plans
  </li>
  <li>
   Monitor and follow up on part distribution andrepair processes, reporting and resolvingdiscrepancies
  </li>
  <li>
   Document actions taken and maintain clear,professional communication with customers
  </li>
  <li>
   Perform trend and process analysis, providingfeedback to improve team performance
  </li>
  <li>
   Take on supervisory responsibilities such astraining, quality coaching, and team leadership
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   2+ years' of technical support experience
  </li>
  <li>
   Native-speaking Dutch
  </li>
  <li>
   Customer service oriented
  </li>
  <li>
   Strong written and verbal and troubleshooting skills
  </li>
  <li>
   College Degree (preferred)
  </li>
  <li>
   High School Degree or GED (required)&bull; PC industry knowledge required
  </li>
  <li>
   Sales/service experience in retail, sales, service or other &ldquo;helping&rdquo; business (preferred)
  </li>
  <li>
   At least 1 year experience in PC Field support (preferred)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Go further with Foundever&reg;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Apply today!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About us
  </strong>
 </p>
 <p>
  Foundever&reg; is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 </p>
</div>


Lead Technical Support Engineer

BYD Türkiye

<div>
 <p>
  About Our Company
 </p>
 <p>
  Founded in 1995 in China as a pioneer in battery technology, BYD has become world's leading manufacturer of NEVs. BYD currently brings its electric vehicles to consumers in over 70 countries with more than 600 thousand employees.
 </p>
 <p>
  <br/>
 </p>
 <p>
  BYD has become the market leader in electric vehicle industry with its recent moves in line with its goal of cooling the earth by 1&deg;C.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As BYD Turkey team, we are excited to introduce the world's best-selling electric vehicle brand to the Turkish market. If you share this excitement, you can apply for the position below;
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a Service Engineer to work with our teams:
 </p>
 <p>
  <br/>
 </p>
 <p>
  You Will Be a Perfect Match, If You Have;
 </p>
 <ul>
  <li>
   Graduated from the Departments of Mechanical Engineering or Automotive Education at universities
  </li>
  <li>
   Minimum 2 years of experience in the automotive sector, preferably in After-Sales.
  </li>
  <li>
   Proficient in English
  </li>
  <li>
   Holding a driver's license, with no travel restrictions
  </li>
  <li>
   Completed military service
  </li>
  <li>
   Proficient in MS Office
  </li>
  <li>
   Strong analytical thinking and problem-solving skills
  </li>
  <li>
   Strong communication skills, high sense of responsibility, and results-oriented
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Main Responsibilities;
 </p>
 <ul>
  <li>
   Providing technical support to dealerships to resolve technical issues.
  </li>
  <li>
   Resolving product problems and customer complaints.
  </li>
  <li>
   Conducting routine dealership visits to ensure compliance with standards in service operations.
  </li>
  <li>
   Improving dealership repair quality by providing training to dealership employees.
  </li>
  <li>
   Engaging in technical reporting to the manufacturer to enhance product quality.
  </li>
  <li>
   Overseeing accessory development initiatives.
  </li>
  <li>
   Managing vehicle warranty processes
  </li>
 </ul>
 <p>
 </p>
</div>


Service Engineer

Randstad Türkiye

<div>
 <p>
  We are seeking an experienced and skilled
  <strong>
   Core Network Engineer
  </strong>
  to join our team at
  <strong>
   Huawei
  </strong>
  . In this role, you will take on key responsibilities in delivering, maintaining, and optimizing NFV and mobile core network solutions, ensuring high reliability and performance across 2G/3G/4G/5G services. You will act as a technical expert in core network projects, addressing complex system issues, supporting network operations, and enhancing service quality through advanced troubleshooting and optimization methods. This position provides an excellent opportunity to apply your expertise in core network technologies while contributing to global knowledge transfer and technical excellence in the telecom industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1. Support the delivery of NFV/mobile core network (EPC/5GC) projects as a technical expert, technical lead, or delivery engineer, and resolve various technical issues in the projects.
 </p>
 <p>
  2. Maintain and analyze faults for NFV, mobile core network, and fixed core network products, and support the routine maintenance, fault location, fault handling, and network optimization of NFV and mobile core networks to improve network performance.
 </p>
 <p>
  3. Transfer technical knowledge of NFV and mobile core network products to global core network technical support engineers through training and on-site support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1. Bachelor's degree or above in communications, computer science, or related fields.
 </p>
 <p>
  2. At least 2 years of relevant work experience in the core network or IT industry, with a deep understanding of the core network or IT domain.
 </p>
 <p>
  3. Strong ability to handle system issues.
 </p>
 <p>
  4. Excellent communication and presentation skills, and a strong service-oriented mindset.
 </p>
 <p>
  5. Good knowledge of IP technologies; candidates with CCNP or higher certification will be preferred.
 </p>
 <p>
  6. Candidates with the following core network knowledge will be preferred:
 </p>
 <p>
  (1) Networking knowledge: Proficiency in 2G/3G/4G/5G horizontal service non-standard networking solutions, IPv6 networking solutions, and common NFVI networking solutions.
 </p>
 <p>
  (2) Service knowledge: Proficiency in 2G/3G/4G/5G service implementation solutions (such as chain backup, pool migration, precise paging, fast-moving user assurance, Smartphone signaling storm suppression, DECOR, charging fraud, SA signature database update, and emergency calls), familiarity with 5G QoS principles and configurations, and end-to-end service quality control and differentiated management methods based on QoS. Ability to complete content-based charging and PCC script development according to user service requirements.
 </p>
 <p>
  (3) Network design knowledge: Proficiency in 2G/3G/4G/5G horizontal service networking solutions, IPv6 networking solutions, and other service solutions LLD/HLD.
 </p>
 <p>
  (4) Integration and interconnection knowledge: Proficiency in the commissioning methods for 2G/3G/4G/5G horizontal service non-standard networking solutions, IPv6 networking solutions, and other service solutions, as well as IoT commissioning, cutover, verification, and automated monitoring methods.
 </p>
 <p>
  (5) Routine operation and maintenance knowledge: Proficiency in basic KPI optimization methods for 2G/3G/4G/5G horizontal services, and familiarity with TCP packet analysis methods.
 </p>
 <p>
 </p>
</div>


CORE NETWORK ENGINEER

Fortinet

<div><p><b>Location: Istanbul, Turkey
</b></p><p>The Channel System Engineer plays a critical role in driving success with our channel partners, acting as a trusted technical advisor and solution architect. The role supports our channel sales efforts by engaging with partners and clients to demonstrate the technical value of our products, design custom security solutions, and provide technical enablement. You&rsquo;ll work closely with both internal teams and external channel partners to ensure the successful integration, deployment, and ongoing support of our cybersecurity solutions.
 </p><p><b>Key Responsibilities:
</b></p><ul><li>Technical Pre-Sales Support:
<ul><li>Provide technical expertise and guidance during partner and customer pre-sales engagements, including product demos, POCs (Proof of Concepts), and presentations.
</li><li>Work closely with channel sales teams to understand customer requirements and design custom security solutions tailored to their needs.
</li><li>Address partner technical queries and concerns, offering practical solutions to ensure alignment with business goals.
</li></ul></li><li>Channel Partner Enablement:
<ul><li>Conduct training and technical enablement sessions for channel partners, equipping them with the knowledge to sell and implement our cybersecurity products effectively.
</li><li>Collaborate with marketing and product teams to create and deliver technical training materials, documentation, and toolkits for partner education.
</li><li>Stay up-to-date with the latest cybersecurity products, technologies, and trends to be a technical thought leader for partners.
</li></ul></li><li>Solution Design &amp; Architecture:
<ul><li>Work with channel partners to architect and design security solutions based on our product portfolio, including threat detection, firewall, endpoint security, and cloud security.
</li><li>Provide support in configuring, implementing, and troubleshooting solutions, ensuring seamless integration into the client&rsquo;s environment.
</li></ul></li><li>Technical Account Management:
<ul><li>Serve as a technical advisor for key channel partners, providing ongoing post-sales support and consultation to maximize product adoption and customer satisfaction.
</li><li>Collaborate with partners on complex customer requirements, ensuring the right cybersecurity strategies are implemented.
</li><li>Act as the bridge between the channel partner and the internal support or R&amp;D teams to resolve technical issues promptly.
</li></ul></li><li>Collaboration &amp; Cross-Functional Support:
<ul><li>Liaise with the product management and R&amp;D teams to communicate customer feedback and influence product development.
</li><li>Support channel partners with insights and recommendations on how to optimize deployments, integrations, and configurations for maximum performance.
</li><li>Assist in the creation of technical marketing content such as whitepapers, case studies, and product guides to support channel efforts.
 </li></ul></li></ul><p><b>Required Qualifications:
</b></p><ul><li>Educational Background:
<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
</li></ul></li><li>Experience:
<ul><li>Minimum of 5 years of experience in system engineering, solution architecture, or technical support roles within the cybersecurity or IT industry.
</li><li>Experience working in a pre-sales capacity with channel partners or VARs (Value Added Resellers).
</li><li>Strong understanding of cybersecurity products and services, including firewalls, VPNs, IDS/IPS, SIEM, endpoint security, and cloud security.
</li></ul></li><li>Technical Skills:
<ul><li>Hands-on experience with network security technologies, system architecture, and protocols.
</li><li>Proficiency in working with Linux/Unix, Windows, and cloud platforms (AWS, Azure, GCP).
</li><li>Knowledge of scripting languages such as Python or Bash is a plus.
</li><li>Certifications such as CISSP, CEH, CCNA Security, or other relevant cybersecurity certifications is a plus.
</li></ul></li><li>Soft Skills:
<ul><li>Strong presentation and communication skills, with the ability to translate complex technical concepts into business value.
</li><li>Exceptional problem-solving skills and the ability to work independently in a fast-paced environment.
</li><li>Ability to build strong relationships and collaborate effectively with cross-functional teams and external partners.
 </li></ul></li></ul><p>Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.</p></div><p></p>

Channel Systems Engineer

Medianova

<div>
 <p>
  <strong>
   Customer Success Engineer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We're seeking customer-obsessed senior engineers to drive service adoption and reliability across our CDN &amp; Security platform. You'll proactively prevent incidents, accelerate response/RCA, and automate runbooks &amp; alerts (IaC/CI-CD mindset) to protect SLA/SLOs and outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Medianova
  </strong>
 </p>
 <p>
  Medianova powers global experiences with high-performance CDN, Security (WAF/DDoS), Streaming, and cloud solutions across 22+ countries. With a dense edge footprint in EMEA and globally, we deliver low latency, high availability, and enterprise-grade security for leading brands&mdash;supported by 24/7 Network Operations Center, ISO 27001 practices, and GDPR-ready operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why this role matters
  </strong>
 </p>
 <p>
  You'll sit at the intersection of customers and platform reliability&mdash;proactively preventing issues, accelerating incident response, and driving automation that improves availability, performance, and customer outcomes. (No people management; this is hands-on technical ownership.)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do
  </strong>
 </p>
 <p>
  <strong>
   <em>
    Proactive operations:
   </em>
  </strong>
  Monitor CDN/Security stacks end-to-end; detect anomalies early and act to protect SLAs/SLOs.
 </p>
 <p>
  <strong>
   <em>
    First technical touch
   </em>
   :
  </strong>
  Own the initial technical response for enterprise customers; triage, communicate, and resolve.
 </p>
 <p>
  <strong>
   <em>
    Incident &amp; RCA:
   </em>
  </strong>
  Diagnose CPU/Mem/IO/bandwidth/latency/5xx trends; run root-cause analyses and propose durable fixes.
 </p>
 <p>
  <strong>
   <em>
    Onboarding &amp; configuration:
   </em>
  </strong>
  Assist with DNS, caching rules, TLS/SSL, WAF policies, origin settings, and performance tuning.
 </p>
 <p>
  <strong>
   <em>
    Automation &amp; runbooks:
   </em>
  </strong>
  Create scripts (Bash/Python), alert rules, dashboards, and self-service runbooks to reduce toil/MTTR.
 </p>
 <p>
  <strong>
   <em>
    Health &amp; reporting:
   </em>
  </strong>
  Track health metrics, produce clear status updates/post-mortems, and support QBR/EBR inputs.
 </p>
 <p>
  <strong>
   <em>
    Cross-team delivery:
   </em>
  </strong>
  Collaborate with Data, Infra, Datacenter, Product/Security to land safe and measurable improvements.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Must-haves
  </strong>
 </p>
 <p>
  Bachelor's in CS or related. 2+ years with Linux in production.
 </p>
 <p>
  Networking basics: TCP/IP, DNS, TLS/SSL. Monitoring/alerting (e.g., PRTG, Grafana, Prometheus, Zabbix).
 </p>
 <p>
  Comfortable with logs and incident tooling (ELK/Kibana/Fluentd).
 </p>
 <p>
  Scripting: Bash and at least one of Python/Go to automate routine tasks.
 </p>
 <p>
  Strong communication in Turkish &amp; English (spoken/written).
 </p>
 <p>
  Willingness for shift work in a 24/7 environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice-to-haves
  </strong>
 </p>
 <p>
  Familiarity with CDN architecture,caching layers, global delivery.
 </p>
 <p>
  WAF/DDoS exposure; Nginx basics; API usage (REST).
 </p>
 <p>
  Container/runtime familiarity (Docker) and cloud/object storage.
 </p>
 <p>
  SRE concepts (SLOs, error budgets), ITIL incident/change.
 </p>
 <p>
  Basic SQL for ad-hoc analysis; Git for change tracking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft skills we value
  </strong>
 </p>
 <p>
  Customer empathy + clarity: translate complex issues into clear actions/outcomes.
 </p>
 <p>
  Ownership &amp; bias to action: reduce noise, automate the fix, measure impact.
 </p>
 <p>
  Structured thinking: prioritize, document, and close the loop.
 </p>
 <p>
  Calm under pressure: steady comms during incidents.
 </p>
</div>


Customer Success Engineer

Vanderlande Industries

<div><div>Job Title</div>
High Level Control Engineer (Application Support)<div></div><div>
Job Description</div><div>
ICT High-Level Control Engineer</div><div></div><div>
Our company</div><div>
Vanderlande is the global market leader for future-proof logistic process automation at airports &ndash; from London Heathrow to Singapore Changi &ndash; and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including one of the largest e-commerce leaders providing logistics, payments, hardware, data storage, and media solutions, which seamlessly integrate innovative systems, intelligent software and life-cycle services.</div><div></div><div>
If you aspire to a position of responsibility &ndash; and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses &ndash; then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.</div><div></div><div>
You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure &ndash; and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers&rsquo; expectations in over 100 countries.</div><div></div><div>
To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins&hellip;</div><div></div><div>
Your position</div><div>
As ICT High-Level Control Engineer, you will be responsible for all continuous operations of the assigned information technologies infrastructure such as in-house applications, databases, their network, and interactions with various depending systems of Baggage Handling System (BHS) at Istanbul Airport. Your responsibility is to act as Level-1 and Level-2 service desk with the assistance of the Global Service Desk operations. You will follow the ITIL based functional and tactical procedures and the assigned tools during the operations.</div><div></div><div>
As ICT High-Level Control Engineer you will ensure the delivery of the planned preventive maintenance over the systems as well as the problem items and the changes that may require. Furthermore, you enhance the performance of the incident management by constantly updating the knowledge base so that the engineers can quickly resolve incidents.</div><div></div><div>
In this function, you will work in shifts. You will constantly collaborate with Operation Team and Maintenance Team on Shift, other engineers of ICT team, engineers/specialists of Global Service Desk Level-1,2, 3, and 4 to ensure the continuity of their service functions. You will report to the HLC Team Lead.</div><div></div><div>
Your profile</div><div></div><ul><li>
You hold a bachelor degree in computer sciences or electric &ndash; electronics, or related other fields</li><li>
You have entry-level knowledge of computer and database technologies like Linux, Windows, Oracle</li><li>
You are familiar with SQL language in database platforms Oracle and / or Microsoft SQL</li><li>
1 to 3 years of work experience in IT environment (preferable)</li><li>
Preferably you have working knowledge of one or more application servers (WebLogic, etc)</li><li>
Preferably you have good understanding of IT service management practices (ITIL v3/v4)</li><li>
Preferably you have working knowledge of one or more scripting languages (Bash, Python, etc.)</li><li>
You have excellent communication skills, writing and speaking, in the Turkish and the English language</li><li>
You live in Istanbul or willing to move there, within commuting distance of the new airport</li></ul><div></div><div>
Your responsibilities</div><div></div><ul><li>
Analyzing &amp; reporting of system performance and undefined behavior and phenomena of the system as well as functional reports and specific flow situations</li><li>
Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholders</li><li>
Continuously monitoring the customer&rsquo;s BHS environment</li><li>
Help in identifing problems and performing Root Cause Analysis in close collaboration with other IT organizational groups</li><li>
Maintaining and supporting the Incident Management processes</li><li>
Monitoring shift reports and raising problem items when required</li><li>
Analyzing and filtering events that are potential incidents</li><li>
Working on priority 1 and 2 incidents when escalated, resolving them within SLA</li><li>
Triaging all events reported and maintain incident reporting till event is closed</li><li>
Planning and delivering preventive maintenance tasks &amp; assigned change tasks (back-ups, patch execution, etc.)</li><li>
Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings</li></ul><div></div><div>
Personal skills</div><div></div><ul><li>
Initiator and follower on engineering solutions.</li><li>
Strong customer focus</li><li>
A clear communicator, able to communicate at all levels, able to provide clear and concise information to stakeholders and management at all levels</li><li>
Proactive (focus on service improvements)</li><li>
Team player, adaptable and willing to broaden skills outside core skillset, and to develop and mentor other team members</li><li>
Eager to learn. Have the ability to dig into technical problems in its own areas, at the same time to maintain the overview on the system, software, and system behavior</li><li>
Have very good analytical skills and able to think &ldquo;out-of-the-box&rdquo;</li><li>
Ability to work under pressure on mission-critical systems</li><li>
Good attention to detail and ability to work to a high standard</li><li>
Good scheduler and performer in highly planned task regime</li><li>
Able and willing to work in shifts</li></ul><div></div><div>
Diversity &amp; Inclusion Disclaimer</div><div></div><div>
Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div>

High Level Control Engineer (Application Support)

Vanderlande

<div>
 Job Title
 <br/>
 <br/>
 High Level Control Engineer (Application Support)
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  ICT High-Level Control Engineer
  <br/>
  <br/>
 </strong>
 Our company
 <br/>
 <br/>
 Vanderlande is the global market leader for future-proof logistic process automation at airports &ndash; from London Heathrow to Singapore Changi &ndash; and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including one of the largest e-commerce leaders providing logistics, payments, hardware, data storage, and media solutions, which seamlessly integrate innovative systems, intelligent software and life-cycle services.
 <br/>
 <br/>
 If you aspire to a position of responsibility &ndash; and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses &ndash; then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.
 <br/>
 <br/>
 You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure &ndash; and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers&rsquo; expectations in over 100 countries.
 <br/>
 <br/>
 To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins&hellip;
 <br/>
 <br/>
 Your position
 <br/>
 <br/>
 As ICT High-Level Control Engineer, you will be responsible for all continuous operations of the assigned information technologies infrastructure such as in-house applications, databases, their network, and interactions with various depending systems of Baggage Handling System (BHS) at Istanbul Airport. Your responsibility is to act as Level-1 and Level-2 service desk with the assistance of the Global Service Desk operations. You will follow the ITIL based functional and tactical procedures and the assigned tools during the operations.
 <br/>
 <br/>
 As ICT High-Level Control Engineer you will ensure the delivery of the planned preventive maintenance over the systems as well as the problem items and the changes that may require. Furthermore, you enhance the performance of the incident management by constantly updating the knowledge base so that the engineers can quickly resolve incidents.
 <br/>
 <br/>
 In this function, you will work in shifts. You will constantly collaborate with Operation Team and Maintenance Team on Shift, other engineers of ICT team, engineers/specialists of Global Service Desk Level-1,2, 3, and 4 to ensure the continuity of their service functions. You will report to the HLC Team Lead.
 <br/>
 <br/>
 Your profile
 <br/>
 <br/>
 <ul>
  <li>
   You hold a bachelor degree in computer sciences or electric &ndash; electronics, or related other fields
  </li>
  <li>
   You have entry-level knowledge of computer and database technologies like Linux, Windows, Oracle
  </li>
  <li>
   You are familiar with SQL language in database platforms Oracle and / or Microsoft SQL
  </li>
  <li>
   1 to 3 years of work experience in IT environment (preferable)
  </li>
  <li>
   Preferably you have working knowledge of one or more application servers (WebLogic, etc)
  </li>
  <li>
   Preferably you have good understanding of IT service management practices (ITIL v3/v4)
  </li>
  <li>
   Preferably you have working knowledge of one or more scripting languages (Bash, Python, etc.)
  </li>
  <li>
   You have excellent communication skills, writing and speaking, in the Turkish and the English language
  </li>
  <li>
   You live in Istanbul or willing to move there, within commuting distance of the new airport
   <br/>
   <br/>
  </li>
 </ul>
 Your responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Analyzing &amp; reporting of system performance and undefined behavior and phenomena of the system as well as functional reports and specific flow situations
  </li>
  <li>
   Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholders
  </li>
  <li>
   Continuously monitoring the customer&rsquo;s BHS environment
  </li>
  <li>
   Help in identifing problems and performing Root Cause Analysis in close collaboration with other IT organizational groups
  </li>
  <li>
   Maintaining and supporting the Incident Management processes
  </li>
  <li>
   Monitoring shift reports and raising problem items when required
  </li>
  <li>
   Analyzing and filtering events that are potential incidents
  </li>
  <li>
   Working on priority 1 and 2 incidents when escalated, resolving them within SLA
  </li>
  <li>
   Triaging all events reported and maintain incident reporting till event is closed
  </li>
  <li>
   Planning and delivering preventive maintenance tasks &amp; assigned change tasks (back-ups, patch execution, etc.)
  </li>
  <li>
   Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings
   <br/>
   <br/>
  </li>
 </ul>
 Personal skills
 <br/>
 <br/>
 <ul>
  <li>
   Initiator and follower on engineering solutions.
  </li>
  <li>
   Strong customer focus
  </li>
  <li>
   A clear communicator, able to communicate at all levels, able to provide clear and concise information to stakeholders and management at all levels
  </li>
  <li>
   Proactive (focus on service improvements)
  </li>
  <li>
   Team player, adaptable and willing to broaden skills outside core skillset, and to develop and mentor other team members
  </li>
  <li>
   Eager to learn. Have the ability to dig into technical problems in its own areas, at the same time to maintain the overview on the system, software, and system behavior
  </li>
  <li>
   Have very good analytical skills and able to think &ldquo;out-of-the-box&rdquo;
  </li>
  <li>
   Ability to work under pressure on mission-critical systems
  </li>
  <li>
   Good attention to detail and ability to work to a high standard
  </li>
  <li>
   Good scheduler and performer in highly planned task regime
  </li>
  <li>
   Able and willing to work in shifts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Diversity &amp; Inclusion Disclaimer
  <br/>
  <br/>
 </strong>
 Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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