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it specialist

technical support specialist

Linah Group

<div><p>The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems. They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.</p><p>
1. Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support.</p><p>
2. Diagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues.</p><p>
3. Provide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment.</p><p>
4. Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution.</p><p>
5. Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system.</p><p>
6. Maintain and update the knowledge base with solutions to common problems and best practices for end-user support.</p><p>
7. Assist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users.</p><p>
8. Collaborate with other IT teams to ensure the seamless integration and operation of systems and applications.</p><p>
9. Provide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems.</p><p>
10. Participate in the development and implementation of IT policies, procedures, and standards related to user support.</p><p>
11. Contribute to the continuous improvement of the IT support processes and the enhancement of the user experience.</p><p>
12. Stay up to date with the latest technologies, tools, and best practices in the field of IT support.</p><p>
13. Mentor and train junior IT support staff or interns as needed.</p><p></p><p><b>
Requirements</b></p><p>
1. Associate degree or bachelor&rsquo;s degree in computer science, Information Technology, or a related field.</p><p>
2. 1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment.</p><p>
3. Strong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues.</p><p>
4. Proficient in the use of Windows, macOS, and/or Linux operating systems, as well as common office productivity applications.</p><p>
5. Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques.</p><p>
6. Familiarity with IT service management practices, including incident management and service desk operations.</p><p>
7. Excellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support.</p><p>
8. Ability to work independently and as part of a team to support the IT needs of the organization.</p><p>
9. Adaptability and a willingness to learn about new technologies and stay up to date with industry trends.</p><p>
10. Strong customer service orientation and a commitment to providing high-quality user support.</p><p>
11. Industry certifications (e.g., CompTIA A+, Network+, Security+) are preferred.</p></div><p></p>

IT Specialist

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:
</b></h2></div><div><p>Provide an extensive level of support for Office IT Infrastructure Active Directory \ Entra AD service ownership. With respect to the complex nature of the Azure AD environment in scope the AD/Provisioning Service Owner is supposed to be executing the operational assessment of projects that will be implemented, Plan for the service improvement with defined timelines, provide permanent resolution for ongoing problems, composing necessary scripts and automation workflows to decrease the amount of human intervention as well as composing capacity reports and draw the road map for a proactive future capacity increase plans.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><p><b>
Putting Customers First</b></p><ul><li>
Makes sure the team focus on delivering customer needs.</li><li>
Exceed customer expectations</li></ul><p><b>
Performing through our people</b></p><ul><li>
Gives regular, constructive feedback.</li><li>
Respects other team members</li><li>
Offers help when the team is overworked</li><li>
Takes responsibility of mistakes, never points the finger at others.</li><li>
Has the highest standard of integrity.</li></ul><p><b>
Delivering results</b></p><ul><li>
Makes the best use of available resources</li><li>
Meets deadlines, makes things happen</li><li>
Manages own time effectively</li></ul><p><b>
Managing a changing environment</b></p><ul><li>
Shares own ideas, accepts suggestions from colleagues</li><li>
Acts quickly when change is needed</li><li>
Identifies practical solutions to problems without reinventing the wheel</li></ul><p><b>
Making a personal difference</b></p><ul><li>
Builds network with other team leaders</li><li>
Open and understanding</li><li>
Always curious and looking for better ways to do things</li><li>
Makes the most of what we&rsquo;ve got</li></ul><p><b>
Communicating for impact</b></p><ul><li>
Encourages people to be open and share their views</li><li>
Convinces other people of a point of view</li><li>
Keeps all relevant people appropriately informed</li><li>
Builds on people&rsquo;s ideas</li><li><p><b>
Technical Operation:</b></p><p>
Due to the complexity of infrastructure architecture and workload, the Service Owner, Operation Service Owner &amp; Senior Specialist are responsible on:</p><ul><li>
Provides operational assessment of projects, to support AD service owner in providing into project Solution Design approval decision (G2) by the Office IT Project Review Board (OIT PRB).</li><li>
Provides Operational Impact Assessment, including risk assessment, to support AD service owner in providing input into project Go Live decision (G5) by the Office IT Project Review Board (OIT PRB).</li><li>
Plan of service improvements with defined timelines</li><li>
Reports service related changes and assessed change requests</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge &amp; experience:</b></h2>
</div><div><ul><li>Providing operational assessment to future projects with all pros/cons.</li><li>
Ensure finishing at least 90% of service improvement topics planned for the FY.</li><li>
Creating and Assessing 100% of Active Directory \ Entra AD related changes before CAB meeting.</li><li>
Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.</li><li>
Delivering all required reports &amp; scorecards within agreed timelines.</li><li>
End-to-End service availability and performance according to SLA</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have technical / professional qualifications:
</b></h2></div><div><p>Education:<br>
BSC in Engineering or Computer Science</p><div>
Work Experience:<br>
<ul><li>From +2 year s of Entra AD hands-on-experience. &ldquo;AAD Cloud admin model&rdquo;</li><li>Worked with Conditional access policies, MFA, WHFB &amp; TAP.</li><li>Strong experience in Active Directory and Entra Connect.</li><li>Participated in design and migration activities for Azure Active Directory\Entra AD.</li><li>Good experience in Azure AD integrations and M365 license.</li><li>User Provisioning experience is mandator y</li></ul></div><p><br>
PC Knowledge:<br>
Professional Level</p><p>
Technical skills:<br>
&#61607; Rock-solid hands-on- experience in Entra AD is a must.<br>
&#61607; MCSE certificate and Azure Administration is a must.<br>
&#61607; Experience in Windows Server 2016 or 2022.<br>
&#61607; Experience in troubleshooting and strong PowerShell scripting is mandatory.<br>
&#61607; Reporting and analysis skills are preferred.<br>
&#61607; Project management knowledge is a plus.<br>
&#61607; ITIL Foundation certificate is a plus.</p><p>
Personal skills:<br>
Interpersonal organization.<br>
Dedication, sense of ownership<br>
Ability to work in teams<br>
Excellent oral and written communication skills.<br>
Must be team oriented<br>
Must have technical support experience via the phone and via direct customer facing<br>
Must have systems support experience, preferably in a large production environment<br>
Experience in working with professionals from other cultures<br>
Excellent spoken and written English</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Band: H1</b></h2></div></div></div></div><div></div>

Infrastructure System Engineer (VOIS)

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 <br/>
 <br/>
 <strong>
  English Customer Care Specialist
  <br/>
  <br/>
 </strong>
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in technical-based customer assistance through chat, and email
  </li>
  <li>
   Previous experience dealing with the challenges faced in a customer-focused role
  </li>
  <li>
   Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
  </li>
  <li>
   Problem-solving and critical thinking skills
  </li>
  <li>
   A passion for problem-solving with the customer's interest and satisfaction being the primary goal
  </li>
  <li>
   Social Media Savvy
  </li>
  <li>
   Ability to effectively and correctly communicate verbally and in written format
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   English (B2/C1) speaking and writing
  </li>
  <li>
   Great communication skills, written and oral
  </li>
  <li>
   Demonstrate strong abilities to work independently and as a remote team player
  </li>
  <li>
   Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  </li>
  <li>
   Must be willing to participate in a background screening
  </li>
  <li>
   Proven customer communication experience (E-mail &amp; chat)
  </li>
  <li>
   Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
  </li>
  <li>
   Willing to learn new skills in a brand new industry within the market
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 <br/>
 <br/>
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 <br/>
 <br/>
 TaskUs is an Equal Opportunity Employer
 <br/>
 <br/>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2505_5883
 <br/>
 <br/>
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


English Customer Support (Non-Voice)

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
To operate and maintain the Services Management VAS nodes based on daily working hours &amp; On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements &amp; rules, and to implement required network changes with minimal impact on the customers.<b>
</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>Key Accountabilities &amp; Decision Ownership</b></h2>
</div><div><ul><li>Perform housekeeping and system monitoring to prevent problem before its occurrence.</li><li>
Act upon escalated alarms /complains from the services operations front line Team.</li><li>
Solve individual or Global Customers Complains through remedy system (Seibel) or mails.</li><li>
Implement required network configuration and operational changes including Upgrades &amp; expansions.</li><li>
Apply different configuration changes with minimal impact</li><li>
Launch commercial projects/ prepaid customers promo&rsquo;s and apply the required testing according to the agreed KPI&rsquo;s</li><li>
Escalate and follow up problems with vendors, evaluate &amp; implement their recommendations.</li><li>
Regular management update as per agreed on KPIs</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies, Knowledge, and Experience</b></h2>
</div><div><ul><li>1-3 years of relevant experience in telecom/IT.</li><li>
Sound technical capability and leadership skills.</li><li>
Excellent interpersonal and communication skills.</li><li>
Excellent presentation skills.</li><li>
Ability to work under pressure.</li></ul><p></p><p><b><br>
Must have technical / professional qualifications:</b></p><br>
<p></p><ul><li>
BSc of Engineering in Telecommunications or Computer science.</li><li>
Advanced knowledge of telecom network services and telecom protocols SS7,TCP/IP.</li><li>
Advanced knowledge in IT operating systems (Unix, Linux &hellip; etc.) and system administration.</li><li>
Advanced knowledge of Database technologies, has a good knowledge in Data Base administration.</li><li>
Good knowledge on security and audit concept</li><li>
Hands on experience at Clustering solutions, Database Administration, virtualization &amp; Application servers Weblogic, TomCat &amp; Jboss</li><li>
Good knowledge of computer programing languages and scripting.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Messaging Support Tech Specialist

Advansys

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
<br><br>
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
<br><br>
<b>Description:</b><br>
<ul>
<li>Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person.</li>
<li>Troubleshoot hardware and software problems on desktops, laptops, and peripherals.</li>
<li>Install, configure, and maintain computer systems and software applications.</li>
<li>Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory.</li>
<li>Document and track support requests using the ticketing system, ensuring timely resolution.</li>
<li>Assist in the deployment of IT equipment and ensure systems are operational.</li>
<li>Implement and maintain security measures to protect sensitive data and network integrity.</li>
<li>Participate in team projects, providing support and input on system configurations and upgrades.</li>
<li>Conduct training sessions for users on software applications and IT best practices.</li>
<li>Stay updated on the latest technology trends and IT practices to provide the best support.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>1-3 years of experience in an IT support or technical support role.</li>
<li>Strong understanding of desktop operating systems (Windows, macOS) and common software applications.</li>
<li>Experience with hardware troubleshooting and repair.</li>
<li>Knowledge of networking concepts and basic network troubleshooting.</li>
<li>Familiarity with ticketing systems for tracking support requests.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to work independently as well as in a team environment.</li>
<li>Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus.</li>
</ul>


IT Support Engineer

EVA Pharma

<div><p>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.</p><p></p><p><b><br>
Job Summary:</b></p><p>
We are seeking a passionate and talented <b>Production Planning Specialist </b>to join our dynamic team.
</p><p>The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.</p><p></p><p>
Key Responsibilities</p><ul>
<li>Review CTD files, assess feasibility, and coordinate CAPEX and manufacturing routing with internal teams.
</li><li>Respond to customer RFIs and act as the main technical contact for out-licensing partners.
</li><li>Coordinate cross-functional requirements with R&amp;D, Engineering, Production, and Supply Chain.
</li><li>Support production planning, scheduling, and monitoring to ensure OTIF delivery.
</li><li>Manage artwork and packaging processes, ensuring timely approvals and readiness for product launch.
</li><li>Facilitate effective communication and participate in internal/external meetings to align timelines, resolve queries, and ensure smooth execution.
</li></ul><p><b>Requirements</b></p><ul>
 <li>Bachelor&rsquo;s degree Pharmaceutical Sciences, or a related technical field.</li>
<li>2&ndash;4 years of experience in technical operations (R&amp;D), production coordination within the pharmaceutical or biotech industry.</li>
<li>Familiarity with manufacturing processes, and CAPEX planning. and with CTD structure and content is a plus.</li>
<li>Experience in artwork and packaging coordination is an advantage. Proficient in project coordination and production planning tools.</li>
<li>Strong written and verbal communication skills, including customer interaction.</li></ul></div>

Production Planning Specialist - Europe Cluster

<div><p>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.</p><p></p><p><b>
Job Summary</b></p><p>
We are seeking a passionate and talented <b>Business Development Specialist </b>to join our dynamic team.
</p><p>The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.</p><p></p><p><b>
Key Responsibilities</b></p><ul>
<li>Identify, evaluate, and engage potential in-licensing and out-licensing partners across developed markets.</li>
<li>Conduct strategic market research to support opportunity scouting and portfolio planning.</li>
<li>Lead and coordinate the product lifecycle management.</li>
<li>Support negotiation of term sheets and licensing agreements.</li>
<li>Collaborate closely with legal, regulatory, and technical teams to ensure agreements feasibility and compliance.</li>
<li>Track and manage partnership pipelines, performance metrics, and deal execution timelines.</li>
<li>Monitor European pharmaceutical trends, competitor activity, and relevant regulatory changes.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Pharmaceutical Sciences or related field.</li>
<li>0&ndash;2 years of relevant professional experience.
</li><li>Very good command of English (written and spoken).</li>
<li>Proficiency in Excel and data analysis is required.</li></ul></div>

Business Development Specialist

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