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3201 it implementation support specialist Jobs in Izmir

3201 it implementation support specialist

customer service specialist Jobs in Izmir

customer service specialist

inside sales specialist

it implementation support specialist Jobs in Izmir

it implementation support specialist

technical support specialist

Contact One Communications, Inc.

<div><ul><li>Implementation Management</li>
<li>Service Desk / Help Desk</li>
<li>Iterative approach using sprints</li>
</ul>
 
Required Security Clearance: NATO SECRET 
 
SCOPE OF WORK 
Under the direction / guidance of the Cloud Operation Centre Manager, the Early Lifecycle Support staff will execute the following services: 
 
Early Lifecycle Support 
<ul><li>User support will be the core responsibility of the early lifecycle support (ELS) staff.</li>
<li>Guide users through the enrolment guide for each the enrolment of each of the end-devices (laptops, tablets, mobile phones, iPads).</li>
<li>Provide user-support for self-enrolment process.</li>
<li>Provide user-support for users seeking technical assistance from IT Kiosk.</li>
<li>Perform troubleshooting through diagnostic techniques and pertinent questions.</li>
<li>Training users in best practices.</li>
<li>End user client hardware delivery, lifecycle and replacement imaging/re-imaging workstations (tablets, desktops, laptops, iPhones).</li>
<li>Direct unresolved issues to the next level of support.</li>
<li>Liaise with other NCI Agency service lines concerning to incidents resolution and requests fulfilment.</li>
<li>Pass on any feedback or suggestions by users to the appropriate internal channels.</li>
</ul>Admin and logistic support 
Part of the enrolment is also a structured approach for the physical transport and handout of end-device to the end-users. To this end, the team will support the logistical element by: 
<ul><li>Provide IT administrative tasks like account resets, attendance updates, issue log updates, and updates to the IMDB.</li>
<li>Support in logistic efforts like laptop handout, transport, logistical administration, disposal, and destruction of obsolete laptops.</li>
</ul>Technical Advisory Resource and Change Management 
<ul><li>Assists advising customers within the Area of Responsibility (AoR) on technical aspects of the service provision.</li>
<li>Assists developing technical, cost, and resource assessments for emerging requirements.</li>
<li>Manages and maintains the Time Accounting System in support of accurate tracking and reporting.</li>
<li>Performs Change Management activities to ensure proper evaluation, approval, and implementation of changes in accordance with established processes.</li>
</ul>Continuous Improvement 
<ul><li>Identify areas for improvement in the enrolment process, documentation, and best practices.</li>
<li>Proactively identify potential vulnerabilities and coordinate preventive measures.</li>
<li>Contribute to the knowledge base of the implementation team.</li>
<li>Ensure all information and registers are accurate and up-to-date.</li>
</ul>SKILL, KNOWLEDGE &amp; EXPERIENCE 
This service requires the following qualifications: 
 
Technical Proficiency: 
<ul><li>Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads managed through Intune.</li>
<li>Familiarity with Microsoft 365 services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business.</li>
</ul>Problem-Solving Skills: 
<ul><li>Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues.</li>
<li>Ability to guide users through problem-solving steps effectively.</li>
</ul>Automation Skills: 
<ul><li>Experience with PowerShell scripting to automate routine support tasks.</li>
<li>Proficiency in using Power Automate to create workflows and automate repetitive processes.</li>
<li>Ability to identify and implement automation opportunities to enhance efficiency.</li>
</ul>Communication and Interpersonal Skills: 
<ul><li>Excellent verbal and written communication skills.</li>
<li>Full proficiency in English.</li>
<li>Ability to communicate technical information to non-technical users in a clear and concise manner.</li>
</ul>Customer Service Orientation: 
<ul><li>Strong customer service focus with a commitment to user satisfaction.</li>
<li>Patience and empathy when dealing with user issues and concerns.</li>
</ul>Organizational Skills: 
<ul><li>Ability to manage multiple support tickets and prioritize tasks effectively.</li>
<li>Attention to detail in documenting support activities and maintaining accurate records.</li>
</ul>Team Collaboration: 
<ul><li>Ability to work effectively as part of a team and share knowledge and resources.</li>
<li>Willingness to collaborate with colleagues to solve complex issues.</li>
</ul>Others: 
<ul><li>The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.</li>
<li>Full proficiency in the English language. French language proficiency is of advantage.</li>
<li>The candidate must have the nationality of one of the NATO nations.</li>
<li>The candidate must possess a NATO Secret Security Clearance or national equivalent that can be transferred to a NATO Secret Security Clearance.</li>
</ul>This is a condensed version of the job description. A full, detailed job description will be provided during the application process.</div>

3201 IT Implementation Support Specialist

Spektrum

<div><div>Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.</div>
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:
<ul>
<li>Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.</li>
<li>Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.</li>
<li>Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.</li>
<li>Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.</li>
<li>Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.</li>
</ul>
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program
Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID &ndash; 2025-0285

Role Background

This effort will take place within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).

NCI Agency &ndash; PAN Migration to NATO Public Cloud Project

The PAN Migration to NATO Public Cloud project is organized under the NCI Agency Cloud Portfolio. The project aims to transition roughly 15.000 staff within the NATO Enterprise form the on-premises Public Access Network (PAN) to the NATO Public Cloud (NPCL). At the time of this engagement, the first major site (Norfolk VA, USA) will have transitioned and the project will continue to transition an additional 18 sites across various locations in the alliance.

Role Duties and Responsibilities
<ul>
<li>Early Lifecycle Support
<ul><li>Guide users through the enrolment guide for each the enrolment of each of the end-devices (laptops, tablets, mobile phones, iPads)</li>
<li>Provide user-support for self-enrolment process,</li>
<li>Provide user-support for users seeking technical assistance from IT Kiosk</li>
<li>Perform troubleshooting through diagnostic techniques and pertinent questions</li>
<li>Training users in best practices</li>
<li>End user client hardware delivery, lifecycle and replacement imaging/re-imaging workstations (tablets, desktops, laptops, iPhones)</li>
<li>Direct unresolved issues to the next level of support.</li>
<li>Liaise with other NCI Agency service lines concerning to incidents resolution and requests fulfilment.</li>
<li>Pass on any feedback or suggestions by users to the appropriate internal channels</li>
</ul></li><li>Admin and logistic support
<ul><li>Provide IT administrative tasks like account resets, attendance updates, issue log updates, and updates to the IMDB;</li>
<li>Support in logistic efforts like laptop handout, transport, logistical administration, disposal, and destruction of obsolete laptops;</li>
</ul></li><li>Technical Advisory Resource and Change Management
<ul><li>Assists advising customers within the Area of Responsibility (AoR) on technical aspects of the service provision.</li>
<li>Assists developing technical, cost, and resource assessments for emerging requirements.</li>
<li>Manages and maintains the Time Accounting System in support of accurate tracking and reporting.</li>
<li>Performs Change Management activities to ensure proper evaluation, approval, and implementation of changes in accordance with established processes.</li>
</ul></li><li>Continuous Improvement:
<ul><li>Identify areas for improvement in the enrolment process, documentation, and best practices;</li>
<li>Proactively identify potential vulnerabilities and coordinate preventive measures.</li>
<li>Contribute to the knowledge base of the implementation team</li>
<li>Ensure all information and registers are accurate and up-to-date.</li>
</ul>
</li></ul>Essential Skills, Experience and Certifications
<ul>
<li>Technical Proficiency:
<ul><li>Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads managed through Intune.</li>
<li>Familiarity with Microsoft 365 services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business.</li>
</ul></li><li>Problem-Solving Skills:
<ul><li>Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues.</li>
<li>Ability to guide users through problem-solving steps effectively.</li>
</ul></li><li>Automation Skills:
<ul><li>Experience with PowerShell scripting to automate routine support tasks.</li>
<li>Proficiency in using Power Automate to create workflows and automate repetitive processes.</li>
<li>Ability to identify and implement automation opportunities to enhance efficiency.</li>
</ul></li><li>Communication and Interpersonal Skills:
<ul><li>Excellent verbal and written communication skills.</li>
<li>Full proficiency in English.</li>
<li>Ability to communicate technical information to non-technical users in a clear and concise manner.</li>
</ul></li><li>Customer Service Orientation:
<ul><li>Strong customer service focus with a commitment to user satisfaction.</li>
<li>Patience and empathy when dealing with user issues and concerns.</li>
</ul></li><li>Organizational Skills:
<ul><li>Ability to manage multiple support tickets and prioritize tasks effectively.</li>
<li>Attention to detail in documenting support activities and maintaining accurate records.</li>
</ul></li><li>Team Collaboration:
<ul><li>Ability to work effectively as part of a team and share knowledge and resources.</li>
<li>Willingness to collaborate with colleagues to solve complex issues.</li>
</ul></li><li>Others:
<ul><li>The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.</li>
<li>This role is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance with their devices and Microsoft 365 services. If you are a motivated technician with strong problem-solving skills, full proficiency in English, and a passion for customer service.</li>
</ul>
</li></ul>Language Proficiency
<ul>
<li>Business English
<ul><li>French is desirable</li>
</ul>
</li></ul>Working Location
<ul>
<li>Izmir, Turkey</li>
</ul>
Working Policy
<ul>
<li>Onsite</li>
</ul>
Travel
<ul>
<li>Some travel to other NATO sites may be required</li>
</ul>
Security Clearance
<ul>
<li>Valid National or NATO Secret personal security clearance</li>
</ul><div>
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.</div></div>

IT Implementation Support Specialist

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>Provide exceptional customer support via chats and emails</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>What you need to succeed in this role:<ul>
<li>Native Dutch and English communication skills</li>
<li>At least 6 months of experience in a customer support role</li>
<li>Personal or professional experience in crypto/trading/blockchain is a must</li>
<li>Experience providing support via live chats
</li><li>Experience with CRM systems</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus
<ul><li>Experience in technical support</li></ul>
Benefits and Perks:<ul>
<li>Flexible schedule
</li><li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(native Dutch) Customer Support Consultant, crypto (Turkey, remote)

2025-0285 Project Implementation Support (NS) - WED 24 Sep

INIX Group

Procurement Specialist | Izmir, TurkeyFull-time | Office based position in Izmir, TurkeySalary &ndash; 60,000 TRY to 65,000 TRY and annual KPI bonusAbout the Company:Crosslink Engineering is an international company headquartered in Dubai, with a representative office in Izmir, Turkey.The company specializes in providing comprehensive engineering solutions in partnership with affiliated factories, delivering everything required on a turnkey basis &mdash; from equipment to raw materials.Why we are hiring:Due to business expansion and an increasing number of projects, we are building a team in Izmir, Turkey.Our goal is to ensure effective supplier sourcing, contract negotiations, and end-to-end support of industrial equipment, components, and chemical product deliveries from Europe, the US, and China, as well as to provide comprehensive operational support in the region.Candidate profile:We are recruiting for a Procurement Specialist with experience working in foreign companies and handling large-scale deals.The ideal candidate has successfully managed turnkey deliveries of industrial equipment, raw materials, and chemicals &mdash; from supplier search to final delivery, to the client &mdash; including projects involving partners from the EU, US, China, and other major global markets.Requirements:<ul><li>3 years of experience in international procurement and foreign economic activity (FEA).</li><li>Extensive professional network with manufacturers and distributors of industrial equipment, components, chemical products, as well as logistics operators.</li><li>Experience working with leading global brands.</li><li>Proven skills in supplier search and assessment, negotiations, contract execution, and project management.</li><li>Import and export work experience.</li><li>Understanding of export-import documentation flows in Turkey.</li><li>Ability to represent the company&rsquo;s interests.</li><li>Act as a liaison between the headquarters and partners.</li><li>Provide information and technical support.</li><li>Collect and analyse market data.</li><li>Fluent Turkish and English (required).</li><li>Advanced Excel user.</li><li>Proven experience managing large deals (USD 100,000 and above).</li><li>Willingness to travel on business trips.</li></ul>Responsibilities:<ul><li>Search for and select suppliers in Europe, India, and the US according to client technical specifications.</li><li>Attract new suppliers and buyers to expand the company&rsquo;s capabilities.</li><li>Conduct negotiations, agree on delivery terms, schedules, and payment conditions.</li><li>Prepare and execute contracts, handle all export-import documentation</li><li>Prepare invoices, transport documents such as CMR, bills of lading, air waybills, packing lists, certificates, etc.).</li><li>Monitor production and shipment timelines to ensure timely deliveries.</li><li>Collect and analyse market information; prepare regular reports for management.</li><li>Represent the company at industry exhibitions and events abroad.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your salary expectation per month in TL?</li></ul>Location:<ul><li>Izm&#305;r (Preferred)</li></ul>

Procurement Specialist | Izmir, Turkey

Bilkom

<div>
 
 
 Biz Kimiz?
 
 
 
 
 
 
 Fortune Global 500'de yer alan tek T&uuml;rk &scedil;irketi olan Ko&ccedil; Grubu &scedil;irketlerinden Bilkom, T&uuml;rkiye'nin &ouml;nde gelen teknoloji distrib&uuml;t&ouml;rlerinden biridir. Bilkom&rsquo; un marka portf&ouml;y&uuml;nde bilgi ve ileti&scedil;im teknolojileri ile t&uuml;ketici elektroni&gbreve;i kategorilerinde faaliyet g&ouml;steren d&uuml;nyan&inodot;n &ouml;nde gelen markalar&inodot; bulunmaktad&inodot;r.
 
 
 
 
 
 Bilkom, portf&ouml;y&uuml;ndeki se&ccedil;kin ve lider global markalara, Bilkom Plus katma de&gbreve;erli hizmet paketi kapsam&inodot;nda geni&scedil; bir yelpazede hizmet sunmakta olup, onlar&inodot;n T&uuml;rkiye'deki en g&uuml;&ccedil;l&uuml; i&scedil; orta&gbreve;&inodot;d&inodot;r.
 
 
 
 
 
 Bilkom' da &ouml;ncelikli odak noktam&inodot;z insand&inodot;r. &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n &uuml;retkenli&gbreve;inin ve motivasyonunun ba&scedil;ar&inodot;m&inodot;z&inodot;n anahtar&inodot; oldu&gbreve;una inan&inodot;yoruz. Ba&scedil;ar&inodot;lar&inodot;m&inodot;z, i&scedil;yerinde &ouml;zg&uuml;rl&uuml;&gbreve;e de&gbreve;er veren ve a&ccedil;&inodot;k ileti&scedil;imi te&scedil;vik eden bir k&uuml;lt&uuml;rden besleniyor. Dinamik ve destekleyici bir ekibin par&ccedil;as&inodot; olmak istiyorsan&inodot;z sizi ba&scedil;vurunuzu yapmaya davet ediyoruz. Katk&inodot;lar&inodot;n&inodot;z, devam eden ba&scedil;ar&inodot;m&inodot;z&inodot; art&inodot;rmada etkili olabilir.
 
 
 
 
 
 
 
 
 
 Neler Bekliyoruz?
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin &Idot;lgili B&ouml;l&uuml;mlerinden Lisans Derecesine sahip,
 </li>
 <li>
 &Idot;yi derecede &Idot;ngilizce bilen,
 </li>
 <li>
 Ev elektroni&gbreve;i ve t&uuml;ketici elektroni&gbreve;i m&uuml;&scedil;teri hizmetleri konusunda deneyimli,
 </li>
 <li>
 Son kullan&inodot;c&inodot; ileti&scedil;iminde deneyimli,
 </li>
 <li>
 Teknik servis, teknisyen &amp; saha denetim faaliyetlerinde tecr&uuml;beli
 </li>
 <li>
 Microsoft Office programlar&inodot;na hakim,
 </li>
 <li>
 Tercihen SAP konusunda deneyimli,
 </li>
 <li>
 Servis yaz&inodot;l&inodot;m&inodot; &uuml;zerinden gerekli verilerin analizini yapabilecek, analitik d&uuml;&scedil;&uuml;nme yetisine sahip,
 </li>
 <li>
 T&uuml;ketici Yasas&inodot; ve Sat&inodot;&scedil; sonras&inodot; mevzuatlar&inodot;na hakim
 </li>
 <li>
 Servis -Bayi ili&scedil;kilerinin y&ouml;netilmesinde ve sorunlar&inodot;n &ccedil;&ouml;z&uuml;lmesinde aktif rol &uuml;stlenebilecek.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Seni Neler Bekliyor?
 
 
 
 
 
 <ul>
 <li>
 &Uuml;r&uuml;nlerin Kalite y&ouml;netimi; tedarik&ccedil;ilerden temin edilen &uuml;r&uuml;n grubunun d&uuml;zenli teknik kontrollere tabii tutulmas&inodot;,
 </li>
 <li>
 Veri analizi ile sahada olu&scedil;an kalite kontrol takibinin yap&inodot;lmas&inodot;,
 </li>
 <li>
 Sahada d&uuml;zeltici/&ouml;nleyici faaliyetleri y&ouml;netmek i&ccedil;in yerel tedarik&ccedil;iler/fabrikalar/servisler ile koordinasyonu sa&gbreve;lamak,
 </li>
 <li>
 Onar&inodot;m ar&inodot;zalar&inodot;n&inodot;n ger&ccedil;ekle&scedil;mesi ve nedenlerinin incelenmesi
 </li>
 <li>
 Kanal ve &Ccedil;a&gbreve;r&inodot; merkezinden gelen destek taleplerinin &ccedil;&ouml;z&uuml;mlenmesi
 </li>
 <li>
 Yeniden i&scedil;leme (rework) ve yenileme faaliyetlerinin y&ouml;netilmesi,
 </li>
 <li>
 Merkez servis ile koordinasyonu sa&gbreve;layarak alt servislerin y&ouml;netilmesi,
 </li>
 <li>
 Montaj ve onar&inodot;m ger&ccedil;ekle&scedil;melerinin analiz edilmesi ve gerekli i&ccedil; payda&scedil;lara raporlanmas&inodot;,
 </li>
 <li>
 Yedek par&ccedil;a s&uuml;re&ccedil;lerinin y&ouml;netilmesi
 </li>
 <li>
 Sahada faaliyette bulunan servis noktalar&inodot;n&inodot;n d&uuml;zenli ziyaret edilmesi,
 </li>
 <li>
 &Idot;lgili &uuml;r&uuml;n s&uuml;re&ccedil;leri ile alakal&inodot; ERP i&scedil;lemlerinin ve raporlamalar&inodot;n ger&ccedil;ekle&scedil;tirilmesi
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Neden Bilkom?
 
 
 
 
 
 <ul>
 <li>
 Ko&ccedil; Akademi teknik ve sosyal beceri e&gbreve;itimleri
 </li>
 <li>
 Esnek yan haklar
 </li>
 <li>
 Grup &scedil;irketlerinde i&ccedil; rotasyon kariyer f&inodot;rsatlar&inodot;
 </li>
 <li>
 Aileyi kapsayan &ouml;zel sa&gbreve;l&inodot;k sigortas&inodot;
 </li>
 <li>
 Bilkom indirim avantajlar&inodot;,
 </li>
 <li>
 Son model donan&inodot;m cihazlar&inodot;
 </li>
 <li>
 Ko&ccedil; Ailem &uuml;yeli&gbreve;i
 </li>
 </ul>
</div>

Tüketici Hizmetleri Yöneticisi

PHINIA

<div>
 
 
 Position :
 
 Product Marketing Specialist - TAME
 
 
 
 
 
 Location :
 
 Izmir, Turkey
 
 
 
 
 
 
 About us : PHINIA:
 
 Advancing sustainability today, powering carbon-free tomorrow
 
 
 
 
 
 At PHINIA, we create premium fuel systems, electrical systems and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean, efficient and high value, because we know the actions we take today will have a profound impact on the world tomorrow. Our goal? The cleanest ICE technology: carbon-free combustion.
 
 
 
 
 
 Always, PHINIA puts quality first, continuing our legacy with over a century of rich expertise and technological innovation. The name PHINIA has roots related to &ldquo;bright&rdquo; and &ldquo;future,&rdquo; representing our confidence and commitment to bettering the world.
 
 
 
 
 
 
 Our Culture
 
 
 
 We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. PHINIA promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
 
 
 
 
 
 
 Career Opportunities
 
 
 
 We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
 
 
 
 
 
 
 Job Purpose
 
 
 
 The role of a Product Marketing Specialist is responsible for managing the product through it&rsquo;s lifecycle from development to market performance. This role witll predominatley focus on defining the product strategy, to ensure the right products are available at the right price and to analyse sales performance.
 
 
 
 
 
 
 Key responsibilities
 
 
 
 
 Product Strategy &amp; Lifecycle Management
 
 
 <ul>
 <li>
 Develop and execute a product roadmap aligned with business objectives.
 </li>
 <li>
 Manage the introduction, growth and phase-out of products based on market trends and performance.
 </li>
 <li>
 Conduct competitive analysis to identify opportunities in the market.
 </li>
 </ul>
 
 
 Go-To-Market strategy
 
 
 <ul>
 <li>
 Define appropriate segmentation, targeting and positioning plans
 </li>
 <li>
 Support range policy and coverage needs based on market indicators
 </li>
 <li>
 Lead market launches of new products, ensuring customer shelf-space wins
 </li>
 <li>
 Plan and implement appropriate marketing tactics through the product lifecycle
 </li>
 <li>
 Identify new product opportunities based on market demand
 </li>
 </ul>
 
 
 Market &amp; Competitor Analysis
 
 
 <ul>
 <li>
 Monitor market trends, customer needs and competitor activities in aftermarket.
 </li>
 <li>
 Gather insights from sales teams, customers and industry reports to identify growth opportunities.
 </li>
 </ul>
 
 
 Pricing &amp; Profitability Management
 
 
 <ul>
 <li>
 Define pricing strategies based on market positioning, cost analysis and competitor benchmarking.
 </li>
 <li>
 Analyse product profitability and margin improvements.
 </li>
 </ul>
 
 
 Sales &amp; Distributor Support
 
 
 <ul>
 <li>
 Work closely with the Trade Marketing Manager to align promotional activities with product goals.
 </li>
 <li>
 Ensure smooth communication of product updates, technical changes, and positioning strategies.
 </li>
 </ul>
 
 
 New Product launches
 
 
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 Manage new product launches in the region, ensuring alignment with marketing and sales strategies
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 </ul>
 
 
 Technical Support &amp; Training
 
 
 <ul>
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 Collaborate with technical team to address technical inquiries and product-related issues.
 </li>
 </ul>
 
 
 Digital &amp; E-commerce Support
 
 
 <ul>
 <li>
 Support digital marketing initiatives by providing product-related content for online platforms.
 </li>
 </ul>
 
 
 Demand Planning
 
 
 <ul>
 <li>
 Support his/her region demand forecasting process through collection, analysis and communication of local market data
 </li>
 </ul>
 
 
 Financial and market-share growth
 
 
 <ul>
 <li>
 Implementation of the tactics to achieve revenue and profitability results and market share growth for the category
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 <li>
 Understand key financial &amp; economic indicators to drive regional growth
 </li>
 <li>
 Define and own the region price position based on market and financial indicators &amp; EMEA price policy
 </li>
 <li>
 Implement appropriate sales enablement activities to drive demand, adoption, share-of-wallet gain, and overall success
 </li>
 </ul>
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 
 Education/Experience - Required Qualifications and skills
 
 
 <ul>
 <li>
 5+ years in trade marketing, channel marketing or sales support within the automotive aftermarket or industrial sectors.
 </li>
 <li>
 Bachelor&rsquo;s degree in marketing, Business or a related field.
 </li>
 <li>
 Strong project management and analytical skills.
 </li>
 <li>
 Experience in retail, B2B marketing and sales channel support.
 </li>
 <li>
 Ability to manage multiple stakeholders, including sales teams, dealers and marketing agencies.
 </li>
 <li>
 Proficiency in Microsoft Office, CRM tools and data analysis software.
 </li>
 <li>
 Proficient in building customer relations and loyalty
 </li>
 <li>
 Strong analytical abilities and will have a data-oriented approach
 </li>
 <li>
 Confident ability to present and communicate effectively with customers
 </li>
 <li>
 Experience of social media marketing and content creation
 </li>
 <li>
 Open minded with high level of enthusiasm and energy
 </li>
 <li>
 Commercial mindset
 </li>
 <li>
 Self-starter and highly motivated
 </li>
 <li>
 Fluent in English and local language
 </li>
 <li>
 Must own a valid driving license
 </li>
 <li>
 Have a flexible approach to travel
 </li>
 </ul>
 
 
 
 
 
 Education/Experience &ndash; Preferred skills
 
 
 <ul>
 <li>
 Technical understand of automotive industry and aftermarket
 </li>
 <li>
 Experience of working in a global and cross matrix organization would be an advantage
 </li>
 <li>
 Knowledge of French is preferred
 </li>
 </ul>
 
 
 
 
 
 What we believe
 
 
 <ul>
 <li>
 
 
 Product Leadership - Innovation that brings value to our customers
 
 
 </li>
 <li>
 
 
 Humility - Seeking out diverse perspectives and working collaboratively
 
 
 </li>
 <li>
 
 
 Inclusivity - Recognizing our differences make us stronger; we are bold and intentional
 
 
 </li>
 <li>
 
 
 Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
 
 
 </li>
 <li>
 
 
 Integrity - Taking responsibility for our decisions and doing what is right
 
 
 </li>
 <li>
 
 
 Accountability - Taking ownership of our actions and for driving results
 
 
 </li>
 </ul>
 
 
 
 
 
 Safety
 
 
 
 You will consistently hear us say Safety PHIRST! We are committed to continually improving our strong safety performance to ensure that our employees go home as safe and as healthy as when they came in, or even better!
 
 
 We also believe that health and safety is everyone&rsquo;s responsibility, as such, PHINIA employees will know and comply with all applicable safety policies, standards, and procedures. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and training. The hazards of each task shall be assessed, and the risk shall be managed accordingly. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.
 
 
 
 Equal Employment Opportunity
 
 
 
 PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
 
 
 
 Visa Sponsorship
 
 
 
 PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.
 
 
 
 No Unauthorized Referrals from Recruiters &amp; Vendors
 
 
 
 Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
 
 
 
 
 
 Advancing sustainability today, powering carbon-free tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com
 
 
 
</div>

Product Marketing Specialist - TAME

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