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technical support specialist

Robust Support and Solutions

Robust Support &amp; Solutions is looking to hire &quot;Live Support Specialist&quot; for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities: As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds, handling inventory audits, and facilitating various system transfers. You will support system maintenance, perform resets, and provide technical assistance to ensure efficient functionality.Specific responsibilities include:<ul><li>Managing and auditing inventory processes.</li><li>Overseeing product life cycles, including End of Life (EOL) and aging products.</li><li>Processing refunds, discounts, and conducting financial reconciliations.</li><li>Providing technical support for system-related issues, such as email resets and account access problems.</li><li>Tracking shipments, monitoring open purchase orders, and resolving product-related disputes.</li><li>Compiling and maintaining detailed reports on inventory, transactions, and operational performance.</li></ul>Qualifications &amp; Requirements:<ul><li>Proficiency in MS Office, especially Excel.</li><li>Strong organizational skills with the ability to multitask effectively.</li><li>Proactive and able to solve problems efficiently.</li><li>Excellent communication skills and attention to detail.</li><li>Ability to think creatively and find innovative solutions.</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you willing to do an ONSITE, night shift (8pm-5am, 6 days a week)?</li><li>Please share your current/ last drawn salary and your salary expectations for this role?</li><li>Do you have good command on MS Excel Microsoft Excel skills (VLOOKUP &amp; XLOOKUP, Pivot Table Reports, Sumifs, Countifs, Conditional Formating &amp; Index-Match) ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>inventory management/ customer support: 2 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: Remote

Live Support Specialist

Zones

<div>Description 
 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
As a Cloud Technical Specialist at Zones, you'll deliver exceptional service to our clients. You'll be the first point of contact for various customer engagements, providing comprehensive technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts. 
What you&rsquo;ll do as a Cloud Technical Specialist: 
Employees employed in the role of Cloud Technical Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<ul><li>
Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure-related issues.</li><li>
Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting technical issues.</li><li>
Work on Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.</li><li>
Establish strong relationships with customers and colleagues, adapting to changing situations.</li><li>
Stay up-to-date with technological changes through training and support calls, handling issues related to various cloud platforms and technologies.</li><li>
Work independently and provide guidance to new team members.</li><li>
Troubleshoot and document incidents, identify root causes, and implement preventive measures.</li><li>
Ensure timely resolution of issues, adhering to SLAs.</li><li>
Act as a subject matter expert across supported areas and coordinate issue resolutions.</li></ul>
What you will bring to the team:<ul><li>
Bachelor&rsquo;s degree in Computer Science or any related field.</li><li>
Strong client-facing communication skills, including the ability to communicate with all levels of management.</li><li>
1 to 3 years of experience in Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.</li><li>
Understanding of computer systems and mobile devices for troubleshooting.</li><li>
Experience with cloud and hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.</li><li>
Knowledge of Windows, SQL, and Exchange Server preferred.</li><li>
Experience with defining and refining business processes focused on high-quality support.</li><li>
Certifications in Microsoft technologies preferred.</li><li>
Familiarity with ticketing systems such as Service-Now, Zendesk, Jira, or Freshdesk.</li><li>
Ability to work independently in a fast-paced environment.</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
Shift Timings: 8:00 P.M to 5:00 A.M (Pk time) Rotational Shifts</div>

Cloud Technical Specialist

Fresh Basket

Timings: 10:00 AM to 8:00 PMLocation: DHA (Head Office- Badar Commercial)Company Benefits:Annual Leaves (Encashment)Provident Fund (5%)Medical Insurance (3.5 Lac)(OKR) Incentive (Monthly)Punctuality Allowance (Monthly)Employee Purchasing DiscountsWe are seeking a highly motivated and technically skilled Junior IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to our employees in areas such as networking and system hardware, software/system issues troubleshooting, and monitoring CCTV footage for reporting and checking employees' activity, verification of product returns, and identifying any suspicious activity. This is an entry level position that offers an excellent opportunity to gain hands on experience and develop a strong foundation in IT support.Responsibilities:<ul><li>Provide first level technical support to employees via various communication channels (e.g., in person, email, phone) regarding networking and system hardware, software, and system issues troubleshooting.</li><li>Assist in the installation, configuration, and maintenance of computer hardware, software, and network equipment.</li><li>Perform routine system checks to ensure proper functioning and identify any potential issues or vulnerabilities.</li><li>Monitor CCTV footage regularly to report and check employees' activity, ensuring compliance with company policies and procedures.</li><li>Conduct investigations into suspicious activity based on CCTV footage and collaborate with relevant team to address any security concerns.</li><li>Verify product returns by cross referencing data and conducting thorough inspections, ensuring compliance with return policies.</li><li>Document and maintain accurate records of technical issues, troubleshooting steps taken, and resolutions provided in a ticketing system.</li><li>Collaborate with the IT team to resolve complex technical problems and escalate issues when necessary.</li><li>Assist in the development and implementation of IT policies, procedures, and guidelines.</li><li>Stay updated with the latest industry trends, technologies, and best practices related to networking, system hardware, software, and security monitoring.</li><li>POS ERP will be preferred.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field is preferred.</li><li>Previous experience in IT support or related roles is advantageous but not mandatory.</li><li>Strong knowledge of computer networking concepts, including TCP/IP, DNS, DHCP, and VPN.</li><li>Familiarity with system hardware components and their functionalities.</li><li>Proficiency in troubleshooting software and system issues, including operating systems (e.g., Windows, macOS, Linux), applications, and hardware peripherals.</li><li>Ability to handle and analyze CCTV footage to identify and report any suspicious activity.</li><li>Excellent problem-solving skills with a logical and analytical mindset.</li><li>Strong communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users.</li><li>Detail oriented with good organizational and time management skills.</li><li>Ability to work independently as well as collaboratively within a team environment.</li><li>Basic understanding of information security principles and practices.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Assistant

ifcondestion business tower, shamci society, karachi

Job Description &ndash; IT SpecialistInstallation, configuration, and maintenance of NVR/DVR and CCTV camera systemsLaptop/Desktop repairing and troubleshooting (hardware &amp; software)Internet wiring, network cabling, router/switch configurationManaging and troubleshooting PBX/extension call systems (IP Phones/VoIP)Installation and support of ZKTeco biometric, thumb machines &amp; attendance devicesShould be proficient in MikroTik &amp; pfSense firewall/router configurationEnsure smooth and timely IT services &amp; support for all staffMaintain proper IT asset documentation and system recordsJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Senior IT Specialist

Ezmodex marketing Solutions

We are looking for a tech-savvy, reliable, and motivated IT professional to join our team and manage day-to-day IT tasks, support hardware/software issues, and assist in maintaining our systems.Responsibilities:<ul><li>Provide technical support to internal teams</li><li>Troubleshoot hardware and software issues</li><li>Install and configure computer systems, networks, and printers</li><li>Ensure timely maintenance and updates</li><li>Assist in data backup and security tasks</li></ul>Requirements:<ul><li>Basic knowledge of IT systems, networking, and troubleshooting</li><li>Degree/diploma in Computer Science or related field (or equivalent experience)</li><li>Fresh graduates are welcome to apply</li><li>Must be a quick learner with a problem-solving attitude</li><li>Strong communication and organizational skills</li></ul>Perks:<ul><li>Supportive and growth-oriented environment</li><li>Opportunity to gain hands-on experience and grow with the company</li><li>Performance-based incentives</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>IT : 1 year (Required)</li></ul>Work Location: In person

IT Specialist

Tdsp

Job Purpose:The IT Support Officer is responsible for providing technical assistance, troubleshooting, and maintenance for all hardware, software, and network systems within the organization. This role ensures the smooth functioning of IT infrastructure and supports staff in resolving IT-related issues promptly.Key Responsibilities:<ul><li>Technical Support:</li><li>Respond to IT support requests via phone, email, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues for end-users.</li><li>System Installation &amp; Maintenance:</li><li>Install, configure, and maintain operating systems, applications, and hardware.</li><li>Perform regular updates, patches, and security upgrades on all systems.</li><li>Network Management:</li><li>Monitor LAN/WAN, internet connectivity, and wireless networks.</li><li>Troubleshoot connectivity issues and liaise with service providers when required.</li><li>User Account Management:</li><li>Create and manage user accounts, email IDs, and access permissions.</li><li>Ensure compliance with company IT policies for data security and privacy.</li><li>Backup &amp; Data Protection:</li><li>Schedule and maintain regular backups of critical data.</li><li>Implement disaster recovery and data protection measures.</li><li>IT Asset Management:</li><li>Maintain an updated inventory of IT equipment and software licenses.</li><li>Coordinate with vendors for procurement, repair, and warranty services.</li><li>Security &amp; Compliance:</li><li>Implement and monitor antivirus, firewall, and network security protocols.</li><li>Ensure adherence to IT security policies and procedures.</li><li>Training &amp; Documentation:</li><li>Provide basic IT training and guidance to staff on system use.</li><li>Maintain documentation for systems, configurations, and troubleshooting procedures.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>1&ndash;3 years of experience in IT support or helpdesk roles.</li><li>Knowledge of Windows/Linux operating systems, MS Office, and common applications.</li><li>Basic understanding of networking (LAN, WAN, Wi-Fi) and IT security principles.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware/software faults and solves technical and application problems ensuring productivity is in line with set measures and client's adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 Acts as the one of the key contact points for service hub, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.
 
 
 Conducts root cause analysis to evaluate and resolve complex problem situations, develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.
 
 
 Researches, diagnoses, and troubleshoots systems, network problems and hardware and software faults; identifies resolutions to technical problems and responds within agreed time limits to call-outs.
 
 
 Assists with the implementation of processes and service level agreements of incidents management and service request management.
 
 
 Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.
 
 
 Reviews and analyzes all technical issues/incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest/ lead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.
 
 
 Key Result Responsibilities - Continued
 
 
 Act as a technical expert in evaluating, testing, and implementing new technology such as systems and platforms.
 
 
 Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, chat etc.
 
 
 Responsible for proper recording and closure of claims; generates timely reports of different nature to capture support services activities when required.
 
 
 Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.
 
 
 Supports the roll-out of new applications; sets up new users' accounts, profiles and passwords.
 
 
 Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.
 
 
 Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.
 
 
 Performs any other additional duties as directed by the line manager.
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in computer engineering/Computer Science/Information Technology.
 </li>
 <li>
 ITIL Certified.
 </li>
 <li>
 CCNP/ CCIE/ MCSE/ RHEL Certification.
 </li>
 <li>
 Fluent in English Language.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 1-2 years in IT Infrastructure support, service desk, 24x7 critical operations preferably in aviation; experience with low cost airline is a plus.
 </li>
 </ul>
</div>

IT Analyst

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