sales executive

customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

senior marketing manager

customer success manager

The Plumtree Group Global

<div>
 
 Nature: Onsite
 
 
 
 
 Location: Karachi &ndash; Shahr
 
 
 e Faisal
 
 
 
 
 Job Type: Full-Time
 
 
 
 
 Shift: Evening (06:30 PM - 02:30 AM)
 
 
 
 
 (06:30 PM - 12:00 AM) - For Females Only
 
 
 
 
 Company Overview:
 
 
 
 Launchpad Innovations
 
 (sister company of
 
 The Plumtree Group
 
 )
 
 is a rapidly growing AI-powered business automation platform that helps small to medium-sized businesses scale smarter, not harder. Our comprehensive platform includes 7 AI employees that automate everything from customer service and lead generation to content creation and reputation management. We're revolutionizing how businesses operate by providing enterprise-level AI capabilities at an affordable price point.
 
 
 
 Position Summary:
 
 
 
 We are seeking a dynamic and client-focused Account Manager to join our growing team. This role is critical in ensuring our clients maximize their investment in Launchpad's AI-powered platform. You'll be responsible for the complete client journey from onboarding through ongoing success, working closely with our technical experts to deliver exceptional results and drive client retention and growth.
 
 
 
 Key Responsibilities:
 
 
 
 Client Onboarding &amp; Implementation
 
 
 <ul>
 <li>
 Lead client onboarding process for new Launchpad customers, ensuring smooth transition from their previous platforms
 </li>
 <li>
 Develop customized 90 day plans tailored to each client's industry, size, and specific requirements
 </li>
 <li>
 Coordinate with GHL (GoHighLevel) experts to configure and optimize all platform features including but not limited to:
 </li>
 <ul>
 <li>
 CRM setup and data migration
 </li>
 <li>
 AI Virtual Assistant configuration
 </li>
 <li>
 Conversation AI customization
 </li>
 <li>
 Workflow automation development
 </li>
 <li>
 Social media and content AI setup
 </li>
 <li>
 Reputation management integration
 </li>
 <li>
 Website visitor tracking implementation
 </li>
 </ul>
 <li>
 Facilitate seamless data migration from HubSpot and other platforms
 </li>
 <li>
 Deliver platform training sessions to ensure clients are proficient with all features and capabilities
 
 
 </li>
 </ul>
 Technical Collaboration &amp; Solution Delivery
 
 
 <ul>
 <li>
 Partner closely with GHL technical specialists to fulfill complex client requirements and custom automation needs
 </li>
 <li>
 Translate client business objectives into technical specifications for our development and configuration teams
 </li>
 <li>
 Coordinate with AI specialists to optimize each of the 7 AI employees for client-specific use cases
 </li>
 <li>
 Oversee integration projects with third-party tools and existing client systems
 </li>
 <li>
 Quality assurance testing of all implementations before client handoff
 
 
 </li>
 </ul>
 Ongoing Account Management
 
 
 <ul>
 <li>
 Serve as primary point of contact for assigned client portfolio
 </li>
 <li>
 Conduct regular check-ins and success reviews to ensure clients are achieving desired outcomes
 </li>
 <li>
 Monitor platform usage and performance metrics to identify optimization opportunities
 </li>
 <li>
 Proactively identify expansion opportunities for additional features, users, or upgraded plans
 </li>
 <li>
 Handle escalations and resolve complex client issues in collaboration with technical support teams
 </li>
 <li>
 Develop and maintain strong client relationships that drive retention and referrals
 
 
 </li>
 </ul>
 Growth &amp; Retention
 
 
 <ul>
 <li>
 Drive account expansion by identifying opportunities for clients to leverage additional AI employees or premium features
 </li>
 <li>
 Present quarterly business reviews showcasing ROI, performance metrics, and growth opportunities
 </li>
 <li>
 Collaborate with sales team on upselling and cross-selling initiatives
 </li>
 <li>
 Collect and document client feedback for product development and improvement initiatives
 </li>
 <li>
 Maintain high client satisfaction scores and retention rates above company benchmarks
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 Experience &amp; Background
 
 
 <ul>
 <li>
 3+ years of account management or customer success experience, preferably in SaaS or technology companies
 </li>
 <li>
 Proven track record of managing client relationships and driving retention/growth
 </li>
 <li>
 Experience with CRM platforms (GoHighLevel experience highly preferred)
 </li>
 <li>
 Familiarity with marketing automation and business process optimization
 </li>
 <li>
 Experience onboarding clients to complex software platforms
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Strong understanding of AI and automation technologies and their business applications
 </li>
 <li>
 Proficiency with GoHighLevel platform or similar all-in-one marketing automation tools
 </li>
 <li>
 Basic understanding of integrations and APIs
 </li>
 <li>
 Comfortable with data migration and platform configurations
 </li>
 <li>
 Experience with project management tools and methodologies
 
 
 </li>
 </ul>
 Core Competencies
 
 
 <ul>
 <li>
 Exceptional communication skills - both written and verbal
 </li>
 <li>
 Strong problem-solving abilities and analytical thinking
 </li>
 <li>
 Project management expertise with ability to manage multiple complex implementations simultaneously
 </li>
 <li>
 Client-focused mindset with passion for delivering exceptional customer experiences
 </li>
 <li>
 Collaborative approach to working with technical teams and specialists
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Adaptability to work in a fast-paced, evolving technology environment
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, Technology, or related field
 </li>
 <li>
 Experience with AI/automation platforms and understanding of AI agent capabilities
 </li>
 <li>
 Previous experience in digital marketing or business automation
 </li>
 <li>
 Certification in GoHighLevel or similar platforms
 </li>
 <li>
 Experience with data analysis and reporting tools
 </li>
 <li>
 Background in consulting or solution selling
 
 
 </li>
 </ul>
 
 Culture &amp; Benefits:
 
 
 
 <ul>
 <li>
 Market-competitive salary with performance-based bonuses
 </li>
 <li>
 Growth-focused and entrepreneurial environment
 </li>
 <li>
 Mentorship from experienced founders and marketing leaders
 </li>
 <li>
 Health insurance and paid leaves
 </li>
 <li>
 Professional development budget for courses and certifications
 </li>
 <li>
 Career growth in a global SaaS-focused organization
 </li>
 <li>
 Access to Launchpad's full platform and AI tools
 
 
 </li>
 </ul>
 
 Compensation:
 
 
 
 Salary: Market competitive (based on experience)
 
 
 Bonus: Performance-based incentives tied to growth metrics
 
 
 Powered by JazzHR
 
 
 m2JOP372y4
</div>

Digital Account Manager / Client Partner

Dany Technologies

Job Summary:We are looking for a proactive and performance-driven Deputy Manager &ndash; Customer Experience to lead and optimize the outbound ordering confirmation process. This role is responsible for ensuring timely order verification, reducing cancellations, improving conversion rates, and delivering a seamless customer interaction experience.The ideal candidate will combine leadership, operational efficiency, and strong customer communication skills to drive measurable results.Key Responsibilities:Oversee and manage the outbound order confirmation team.Ensure all online and COD orders are verified within defined SLAs.Monitor call quality, productivity, and confirmation conversion rates.Reduce order cancellations and RTO (Return to Origin) through effective verification strategies.Develop scripts and communication standards to enhance customer engagement.Train, coach, and mentor team members to maintain service excellence.Analyze daily/weekly performance metrics and prepare management reports.Coordinate with Operations, Logistics, and Sales teams to resolve order-related issues.Handle escalated customer concerns professionally and efficiently.Implement process improvements to enhance operational efficiency.Required Qualifications &amp; Experience:Bachelor&rsquo;s degree in Business Administration or related field.3&ndash;5 years of experience in Customer Experience / Call Center Operations (Outbound preferred).Minimum 1&ndash;2 years in a supervisory or assistant managerial role.Strong understanding of e-commerce order lifecycle.Excellent communication and conflict-resolution skills.Experience with CRM systems and reporting tools.Job Type: Full-timeWork Location: In person

Deputy Manager – Customer Experience (Ordering Confirmation – Outbound)

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Experts Communication

Job Title: Client Success Partner &ndash; Design SalesLocation: North Nazimabad, Block A, Karachi Shift Timing: 7:00 PM &ndash; 4:00 AM Salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped CommissionTarget: 5k$ to 10k$ Perks: Company-maintained car (based on target achievement)About the Role:We are looking for a Client Success Partner &ndash; Design Sales to join our team and drive long-term relationships with clients in the design industry. This role is ideal for someone with a strong background in sales, account management, or client success, particularly in a design or creative services environment. You will be responsible for ensuring client satisfaction, project success, and business growth by managing accounts, identifying upselling opportunities, and exceeding client expectations.Key Responsibilities:<ul><li>Client Relationship Management:</li><li>Act as the main point of contact for clients, ensuring a smooth and professional experience.</li><li>Build strong, long-term relationships to drive repeat business and referrals.</li><li>Regularly communicate with clients to understand their needs and offer tailored design solutions.</li><li>Sales &amp; Business Growth:</li><li>Identify upselling and cross-selling opportunities for additional design services.</li><li>Work closely with the sales and design teams to craft proposals that align with client goals.</li><li>Meet and exceed sales targets to unlock uncapped commission and growth perks.</li><li>Project Coordination:</li><li>Collaborate with design teams to ensure projects are delivered on time and as per client expectations.</li><li>Manage project timelines, updates, and client feedback efficiently.</li><li>Ensure top-tier customer experience by addressing concerns proactively.</li><li>Data &amp; Reporting:</li><li>Maintain accurate records of client interactions and project milestones using CRM tools.</li><li>Analyze client data to identify patterns, growth opportunities, and areas for improvement.</li></ul>Required Qualifications:<ul><li>Experience:</li><li>2&ndash;3 years of experience in client success, account management, or sales.</li><li>Prior experience in design services, creative agencies, or digital marketing is preferred.</li><li>Proven track record in managing client accounts and achieving sales targets.</li><li>Skills &amp; Competencies:</li><li>Excellent communication and negotiation skills to maintain strong client relationships.</li><li>Strong understanding of design concepts to recommend appropriate solutions.</li><li>Highly organized and detail-oriented, capable of managing multiple clients at once.</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and project management tools (e.g., Trello, Asana).</li><li>Problem-solving mindset with a results-driven approach.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</li><li>Performance-based perks: Company-maintained car upon achieving targets</li><li>Growth opportunities with fast-track career progression based on performance</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Client Success Partner-Design Sales

MARS Healthcare Network

We are looking for Fresh talent who are able to work as Client Success Executive, serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.Roles and Responsibilities:<ul><li>Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.</li><li>Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.</li><li>Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast-moving environment.</li><li>Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.</li><li>Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.</li><li>Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.</li><li>Liaison with the technical team to communicate software issues experienced by the client.</li></ul>Qualification and Skills:<ul><li>Must have at least a Bachelors Degree from a reputable University.</li><li>Must be able to lead a team effectively.</li><li>At least 2 years of Experience in dealing with International Clients.</li><li>Excellent communication skills</li><li>Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus.</li><li>Must be able to type and file accurately with precise data entry skills.</li><li>Knowledge of medical terminology is a plus.</li><li>Ability to schedule and register patients rapidly and accurately.</li><li>General knowledge of computers and Microsoft Office software.</li></ul>Benefits:<ul><li>Market competitive salary</li><li>Company sponsored lunch/dinner</li><li>Excellent working environment</li><li>Health Insurance</li><li>Night allowance for onsite permanent employees</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Customer Support Representative

Kausar Engineering Pvt Ltd

WE ARE HIRING SALES MANAGER (KARACHI) OPPORTUNITIES AWAIT IN KARACHIWe are a dynamic organization that deals in industrial machinery, driven by innovation and dedicated to achieving exceptional success in our industry. As a rapidly expanding company, we&rsquo;re looking for Sales Manager who is responsible for leading and managing the sales team to achieve revenue targets, drive growth and ensure customer satisfaction. This role includes setting sales goals, developing strategic plans, mentoring team members and ensuring the overall effectiveness of the sales process. The Sales Manager works closely with marketing, product teams and senior management to align sales strategies with the company&rsquo;s objectives.Responsibilities:<ul><li>Identify New Business Opportunities: Research and identify new markets, potential clients, and partnership opportunities to expand the company&rsquo;s reach and increase revenue.</li><li>Sales and Lead Generation: Generate leads through various methods such as networking, cold calling, attending industry events and using digital tools. Convert prospects into clients.</li><li>Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Ensure customer satisfaction and address any concerns or issues promptly.</li><li>Market Research &amp; Analysis: Stay informed about industry trends, competitors and market changes. Analyze data to identify new opportunities and improve business strategies.</li><li>Proposal Development &amp; Negotiation: Prepare and deliver presentations, proposals and contracts to potential clients. Negotiate terms and close deals that align with business goals.</li><li>Collaboration: Work closely with internal teams such as technical, sales and product development to ensure business strategies align with company goals and customer needs.</li><li>Performance Tracking &amp; Reporting: Monitor and report on the success of business development activities and provide regular updates to senior management on key performance indicators (KPIs).</li></ul>&middot; Strategic Planning: Contribute to the development of the company&rsquo;s strategic business plans and goals.Requirements:<ul><li>Education: Masters or bachelor&rsquo;s degree in mechanical, Electrical, Polymer or a related field.</li><li>Experience: Proven experience in industrial machinery sales, with a minimum of 5 years in a sales management role.</li></ul>Benefits:<ul><li>Market Competitive Salary</li><li>Mobile &amp; Sim as per company policy.</li><li>Tablet as per company policy</li><li>Sales Performance Incentives as per company policy.</li><li>Eid &amp; Annual Bonuses as per company policy.</li><li>Monthly Leave Encashment as per company policy.</li><li>Medical as per company policy.</li><li>Gratuity as per company policy.</li><li>Additional perks</li></ul>APPLY NOWSend your resume hr@hitech-machinery.com or cc to israr@hitech-machinery.comMore information WhatsApp: +92 317 177 3270REGIONAL OFFICES:Plot No. E-94, Sector 31-D, P&amp;T Co-operative Housing Society, Korangi Industrial Area, Karachi.Work Location: In person

SALES MANAGER (KARACHI)

ARWEN TECH (PVT) LTD.

<div>
 &gt; Back to Jobs
 
 
 Enterprise Account Manager Sales
 
 
 Posted on Feb 23, 2026
 
 
 Title
 
 
 Enterprise Account Manager Sales
 
 
 Apply before
 
 
 Mar 31, 2026
 
 
 City
 
 
 Karachi
 
 
 
 Responsibilities
 
 
 
 
 Senior Enterprise Account Manager Sales
 
 
 
 The Senior Enterprise Account Manager plays a crucial role in driving strategic partnerships and achieving ambitious sales goals within our Arwen Tech. This position requires a highly experienced and results-oriented individual with a proven track record of success in managing complex enterprise accounts. The ideal candidate will possess exceptional relationship-building skills, deep industry knowledge, and a strong commitment to delivering exceptional customer value
 
 
 <ul>
 <li>
 Expand our work in new areas of the client&rsquo;s business through new offerings and services through approved contracting channels, Help originate sales opportunities and take them through to successful closure
 </li>
 <li>
 Respond to RFPs around specific, approved opportunities
 </li>
 <li>
 Manages the SOW &amp; provides status updates to clients for the incremental work sold
 </li>
 <li>
 Work closely with the commercial director to report on P&amp;L and MIS for incremental sales
 </li>
 <li>
 Creating/managing Account Based and/or industry specific marketing programs, primarily in-person events, webcasts, email campaigns and content syndication
 </li>
 <li>
 Collaborate across business units (Digital, Campaigns, Product Marketing, Product Development, Go to Market), with content marketing and campaign strategists, to align around messaging, event format, and goals
 </li>
 <li>
 Build and maintain C level relationships across lines of business to gain an understanding of business goals, concerns &amp; priorities within key accounts
 </li>
 <li>
 Partner with extended internal teams to build comprehensive account plans, ensuring long term customer influence &amp; achievement of sales goals
 </li>
 <li>
 Identify new accounts and develop new opportunities within your existing accounts
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Weekly reports and quarterly review meetings preparation are routine work, this is to be communicated to higher management and making essential data recording system is part of the job.
 
 
 
 Knowledge, Skills, Abilities (KSA&rsquo;s) required to successfully perform the job:
 
 
 
 <ul>
 <li>
 Knowledge: Must have a deep industry knowledge, must be motivated, highly structured and organized,
 </li>
 <li>
 Skills: Familiar with Arwen&rsquo;s portfolio of solutions and products. Well verse on MS Office. Strong account management and relationship building skills.
 </li>
 <li>
 Abilities: Reliable, responsible, dependable, and driven to exceed sales plan. Demonstrate reasonable and sound judgment. Ability to manage and deal with Decision influencers and makers at customer organizations. Ability to present and win business cases within Arwen&rsquo;s senior and top management executives.
 
 
 </li>
 </ul>
 
 Education, Experience, Licensure, Certification Required For The Position
 
 
 
 <ul>
 <li>
 Experience: The minimum educational requirement to be a Senior Enterprise Account Manager is a Bachelor&rsquo;s degree preferably in Business, Engineering, or any related field, but candidates with an MBA or any advanced degree are preferred. A minimum of at least 07-10 years of experience in a related field (System Integrator) is required. Candidates with eight or more years of Sales in IT (SI) will have an edge. Previous experience in Account Management or Territory Sales and display an attitude that is key to success. Experience of managing major national accounts at head office level. Highly self-motivated.
 
 
 </li>
 </ul>
 
 Competencies Required To Successfully Perform The Job
 
 
 
 
 Technical Competencies
 
 
 
 
 Behavioral/General Competencies
 
 
 
 Proven experience in sale
 
 
 Team player
 
 
 Sales Related Certifications
 
 
 Task Oriented (Focused on Weekly, Monthly and Annual Targets)
 
 
 Good computer skills (MS Office)
 
 
 Presentable
 
 
 Knowledge of Enterprise management
 
 
 Initiative
 
 
 Achievement Oriented
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Excellent Salary
 </li>
 <li>
 Fuel Allowance
 </li>
 <li>
 Internet Allowance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Annual Bonus
 </li>
 </ul>
</div>

Enterprise Account Manager Sales

Explore 805+ Customer success manager in Karachi this March. Find roles across top companies and apply now to boost your career.