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AdalFi

<div>
 
 About AdalFi:
 
 
 
 AdalFi is a leading fintech company revolutionizing digital lending in Pakistan. We build intelligent credit infrastructure for banks, enabling them to make real-time, automated lending decisions using advanced data science, machine learning, and AI technologies.
 
 
 
 About the Role:
 
 
 
 We are seeking a
 
 Customer Success Manager (CSM)
 
 to build long-term, trusted relationships with our fintech clients and ensure they achieve maximum value from our solutions.
 
 
 You will act as the
 
 strategic partner and primary point of contact
 
 for customers, driving product adoption, retention, and growth while ensuring compliance with industry regulations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as a trusted advisor to clients, aligning our solutions with their business goals and financial operations.
 </li>
 <li>
 Proactively monitor customer health metrics (usage, transaction volumes, adoption) to identify risks and opportunities.
 </li>
 <li>
 Conduct quarterly business reviews and strategy sessions to showcase ROI and drive product adoption.
 </li>
 <li>
 Collaborate with product, engineering, and compliance teams to resolve technical issues and relay customer feedback.
 </li>
 <li>
 Stay up to date with fintech regulations (e.g., PCI DSS, KYC/AML, PSD2, open banking) to guide customers on risk and compliance best practices.
 </li>
 <li>
 Serve as the voice of the customer, influencing product roadmaps and feature enhancements.
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications:
 
 
 
 <ul>
 <li>
 7+ years of experience in a fintech, SaaS, or financial services company.
 </li>
 <li>
 Strong understanding of digital payments, banking, lending, wealth management, or trading platforms.
 </li>
 <li>
 Familiarity with APIs, data integrations, and analytics tools; technical comfort is a must.
 </li>
 <li>
 Excellent relationship management, communication, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple enterprise accounts and drive measurable outcomes.
 </li>
 <li>
 Knowledge of financial compliance and risk management (KYC, AML, PCI DSS, GDPR) is a plus.
 </li>
 <li>
 Bachelor&rsquo;s degree IT or a related field
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs):
 
 
 
 <ul>
 <li>
 Customer Retention &amp; Net Revenue Retention (NRR)
 </li>
 <li>
 Time-to-Value (TTV) for onboarding completion
 </li>
 <li>
 Product adoption &amp; transaction volume growth
 </li>
 <li>
 Customer Satisfaction (CSAT / NPS)
 
 
 </li>
 </ul>
</div>

Customer Success Manager - Fintech

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Success Executive

<div><div><div>The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
6months - 1 year of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Service Executive

Oracle

<div>
 
 Principal Technical Account Manager is responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
 
 
 
 
 
 The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAM may manage in full or in part.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Develop and form long term customer relationships with key customer contacts.
 </li>
 <li>
 Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
 </li>
 <li>
 Understand customer&rsquo;s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
 </li>
 <li>
 Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
 </li>
 <li>
 Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
 </li>
 <li>
 Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
 </li>
 <li>
 Identify and submit delivery leads for new opportunities and contract renewals.
 </li>
 <li>
 Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
 </li>
 <li>
 Establish and maintain a delivery governance model with the customer at the management and executive levels.
 </li>
 <li>
 Perform scope and risk management.
 </li>
 <li>
 Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
 </li>
 <li>
 Conduct periodic Service Account Planning and Account Reviews.
 </li>
 <li>
 Provides direction and mentoring to more junior team members.
 </li>
 </ul>
 
 
</div>

Principal Technical Account Manager

<div>
 
 Job Description
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

LOGISTIX EXPRESS PRIVATE LIMITED

Job DescriptionThe Key Account Manager (KAM) will be responsible for managing and nurturing relationships with our business clients. You will act as their primary point of contact, ensuring smooth operations, timely communication, and a delightful service experience from booking to final delivery.The ideal candidate is proactive, detail-oriented, great at communication, and understands logistics operations.Key Responsibilities<ul><li>Build and maintain strong relationships with key business clients.</li><li>Understand each client&rsquo;s shipping patterns, challenges, and growth plans.</li><li>Serve as the primary liaison for all operational, commercial, and service-related communication.</li></ul>Account Management<ul><li>Manage day-to-day shipments, bookings, and service queries.</li><li>Monitor shipment status and proactively update clients.</li><li>Resolve service issues by coordinating with operations, warehouse, and support teams.</li><li>Ensure clients have a seamless experience from goods arrival to final delivery.</li></ul>Growth &amp; Revenue<ul><li>Identify opportunities to upsell and increase client volume through consistent follow-up.</li><li>Assist clients in understanding solutions like consolidated delivery, DDP services, and Tradeflow Credit.</li><li>Work on revenue targets and monthly volume goals.</li></ul>Operational Coordination<ul><li>Communicate with the fulfillment, dispatch, customs handling, and customer support departments.</li><li>Track client shipments through the complete lifecycle.</li><li>Ensure accuracy in documentation, labels, and delivery instructions.</li></ul>Reporting &amp; Analysis<ul><li>Maintain CRM records and prepare weekly client performance reports.</li><li>Analyze client behavior&mdash;volume trends, pain points, and retention metrics.</li></ul>RequirementsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, Marketing, or related fields.</li><li>Minimum 1&ndash;3 years experience in key account management, operations, logistics, or customer success.</li><li>Experience in logistics, e-commerce, freight forwarding, or shipping is a strong plus.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and relationship-building abilities.</li><li>Strong follow-up and client handling skills.</li><li>Ability to multitask and manage multiple accounts.</li><li>Problem-solving mindset with a &ldquo;client-first&rdquo; attitude.</li><li>Proficiency in CRM, WhatsApp Business, Excel/Sheets.</li><li>Knowledge of cross-border delivery or DDP operations is a plus (training will be provided).</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Key Account Manager

Shan Foods Private Limited

<div>
 
 
 Get to know us
 
 
 
 At Shan Foods, we get it - food isn&rsquo;t just fuel, it&rsquo;s connection, culture, and convenience. As a global food brand, we&rsquo;re bringing real flavor to kitchens worldwide and making meals simpler, tastier, and more fun. We&rsquo;re more than just spices - we&rsquo;re a team of creators, learners, and doers. At Shan, you&rsquo;ll grow, evolve and help shape what the future of food looks &amp; tastes like.
 
 
 
 
 
 Shan Foods is a global equal opportunity employer, offering top of the line compensation &amp; benefits, an inclusive working environment and avenues for growth. We believe in growing together and constantly learning from everyone around us. Our people are not only driving the business, they are all contributing towards the growth of the food industry worldwide.
 
 
 
 
 
 
 Let's give you a quick sneak peek into the life of a Sales Capability Manager
 
 
 
 As an experienced &amp; strategic thinker, you will lead the development and implementation of sales strategies and capabilities that drive business growth, customer engagement and sales performance excellence. You will play a key role in driving sales success by analyzing market trends, identifying opportunities and developing actionable insights to inform sales strategies.
 
 
 
 
 
 
 Things you will be doing as Sales Capability Manager
 
 
 <ul>
 <li>
 Develop and execute comprehensive sales strategies aligned with business objectives, customer needs and market trends
 </li>
 <li>
 Conduct market analysis, competitor intelligence, and customer insights to implement sales strategies
 </li>
 <li>
 Collaborate with cross-functional teams (e.g., Marketing, Category Management, and Operations) to ensure integrated approaches
 </li>
 <li>
 Identify and prioritize sales opportunities, including new business development and existing customer growth
 </li>
 <li>
 Design and deliver sales training programs to enhance sales skills, product knowledge, and customer engagement
 </li>
 <li>
 Develop and maintain sales processes, tools and playbooks to support sales performance excellence
 </li>
 <li>
 Coach and mentor sales leaders and teams to improve sales performance and address skill gaps
 </li>
 <li>
 Collaborate with HR to develop sales talent development plans and succession planning
 </li>
 <li>
 Establish and track key sales performance indicators (KPIs) to measure sales success
 </li>
 <li>
 Analyze sales data to identify trends, opportunities, and challenges
 </li>
 <li>
 Develop and present regular sales performance reports to senior leadership
 </li>
 <li>
 Build and maintain strong relationships with internal stakeholders (e.g., Sales Teams, Customer Facing Teams, and Leadership)
 </li>
 <li>
 Collaborate with external partners (e.g., suppliers, distributors, and customers) to drive business growth
 </li>
 <li>
 Lead change management initiatives to ensure successful implementation of new sales strategies, processes, and technologies.
 </li>
 </ul>
 
 
 
 
 
 
 What we are looking for in you?
 
 
 <ul>
 <li>
 A minimum of Master&rsquo;s degree or equivalent from any accredited local or foreign institute
 </li>
 <li>
 At least 6 years of experience in sales, sales strategy, or sales capability roles, preferably in FMCG
 </li>
 <li>
 Proven track record of developing and executing successful sales strategies and capabilities
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills
 </li>
 <li>
 Experience with sales training, coaching, and talent development
 </li>
 </ul>
</div>

Sales Capability Manager

Explore 1078+ Customer success manager in Karachi this December. Find roles across top companies and apply now to boost your career.

1078 customer success manager jobs IN Karachi

Customer Success Manager - Fintech

Customer Success Executive

Customer Service Executive

Principal Technical Account Manager

Customer Service Executive

Key Account Manager

Sales Capability Manager