customer success manager

D.engage

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are actively seeking a talented and experienced CX Enablement manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects. ​Key Responsibilities<ul><li>Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.</li><li>Work closely with clients and their tech teams to fully integrate D&middot;engage into their marketing tech stack.</li><li>Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.</li><li>Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.</li><li>Analyze the platform usage requirements of the new customer and plan internal developments if needed</li><li>Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis</li><li>Maintain correct project time frames, estimates, and status reports</li><li>Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.</li><li>Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.</li></ul>Requirements<ul><li>Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.</li><li>Professional Project Management Certification from accredited institution preferred</li><li>Demonstrated understanding of Project Management processes, strategies, and methods</li><li>Excellent time management and organizational skills and experience establishing guidelines in these areas for others</li><li>Strong sense of personal accountability regarding decision-making and supervising department teams</li><li>Experience working in a high-level collaborative environment and promoting a teamwork mentality</li><li>Managerial experience applying analytical thinking and problem-solving skills</li><li>Ability to predict challenges and seek to proactively head-off obstacles</li><li>Conversational English is a must</li><li>Experience in implementation of marketing communication channels and data structure is a plus.</li></ul>BenefitsGrowth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company. Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued. Competitive Benefits: Enjoy a comprehensive benefits package.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team MembersJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: Hybrid remote in Karachi

CX Enablement Manager- Karachi (Technical Client Onboarding Manager)

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Northstar Cafe

We&rsquo;re Hiring: Client Success Agent (USA Market)Location: Gulistan-e-Jauhar, Block 16, Karachi (On-site) Job Type: Full-time Experience Required: Minimum 1&ndash;2 years Shift: Night Shift (USA Market) Timings: 7:00 PM &ndash; 4:00 AM Working Days: Monday to FridayJob OverviewWe are seeking a confident and target-driven Cold Caller / Sales Executive with hands-on experience in the USA market. The ideal candidate should be skilled in cold calling, lead conversion, and professional communication with international clients.Key Responsibilities<ul><li>Make outbound cold calls to USA-based prospects</li><li>Generate, qualify, and convert leads into sales opportunities</li><li>Pitch company services professionally and confidently</li><li>Handle objections and follow up consistently</li><li>Maintain accurate records of calls, leads, and conversions</li><li>Coordinate with the sales and operations teams</li><li>Meet daily and monthly sales targets</li></ul>Required Skills &amp; Experience<ul><li>1&ndash;2 years of proven experience in cold calling or sales for the USA market</li><li>Excellent spoken English with a neutral or American accent preferred</li><li>Strong persuasion, negotiation, and closing skills</li><li>Experience with CRM systems and lead tracking tools</li><li>Ability to work independently and handle rejection professionally</li><li>Comfortable working onsite during night shift</li></ul>What We Offer<ul><li>Competitive salary (based on experience)</li><li>Attractive performance-based incentives</li><li>Stable USA-market campaign</li><li>Professional and growth-focused work environment</li><li>Long-term career growth opportunities</li></ul>How to Apply Interested candidates should apply by sharing their updated CV and details of their USA market experience.Pay: Rs60,000.00 - Rs80,000.00 per hourWork Location: In person

Client Success Agent

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Levi Strauss & Co.

<div>
 Levi Strauss &amp; Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's&reg;, Dockers&reg;, Beyond Yoga&reg;) stand for freedom and self-expression.
 
 
 Assistant Store Manager is an integral part of the store management team by developing the store team and contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth. Assumes responsibility for store in the absence of Store Manager and/or Associate Store Manager.
 
 
 
 We're looking for an Assistant Manager who shares our values:
 
 
 
 <ul>
 <li>
 Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.
 </li>
 <li>
 Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers.
 </li>
 <li>
 Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more.
 </li>
 <li>
 Drives Performance: You're results-oriented and support the team.
 
 
 </li>
 </ul>
 
 You'll support the leadership team to success:
 
 
 
 <ul>
 <li>
 Growing Sales: Implement strategies to grow sales and analyze data to drive revenue growth.
 </li>
 <li>
 Be a coach: Mentor and motivate team members by providing guidance and leading by example.
 </li>
 <li>
 Operational Excellence: Oversee daily operations to ensure efficiency and uphold high standards.
 </li>
 <li>
 Customer Focus: Provide outstanding customer service and create a welcoming shopping environment.
 
 
 </li>
 </ul>
 
 The role requires someone who:
 
 
 
 <ul>
 <li>
 3+ years retail leadership experience and proven skills in coaching and training; exhibits discretion, professional judgement, tact and diplomacy.
 </li>
 <li>
 You are a collaborative role model exhibiting behaviors aligned with company culture.
 </li>
 <li>
 Complies with all Levi's&reg; Stores policies, procedures, and programs, while able to follow directives of store management.
 </li>
 <li>
 Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders.
 
 
 </li>
 </ul>
 
 LOCATION
 
 
 
 Karachi, Pakistan
 
 
 
 FULL TIME/PART TIME
 
 
 
 Full time
 
 
 
 Current LS&amp;Co Employees, apply via your Workday account.
 
</div>

Assistant Store Manager

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.
 
 
 
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a highly proactive and commercially minded Marketing Automation Manager to own the end-to-end customer journey after acquisition. This role will be responsible for building and optimising the communications, campaigns, and automations that drive stronger onboarding, higher retention, increased expansion, and reduced churn.
 
 
 
 
 
 You will be the connective tissue across Marketing, Customer Success, Strategic Account Management, Sales, and Product, ensuring our customers receive clear, timely, and value-driven communication without being overwhelmed by different teams. Your work will directly influence customer performance, MRR growth, and long-term satisfaction.
 
 
 
 
 
 This is a high-impact role ideal for a marketer who thrives on data, experimentation, cross-functional collaboration, turning insights into measurable outcomes, and delivering exceptional communication that really resonates with our customer base.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Lifecycle Communications and Onboarding
 
 
 
 
 
 <ul>
 <li>
 Own customer onboarding communications across email, WhatsApp, and in-product touch points.
 </li>
 <li>
 Work with the Onboarding, Product and Marketing Teams to design and implement automated onboarding journeys that help customers activate, adopt key features, and get value faster.
 </li>
 <li>
 Ensure consistent messaging that aligns with product positioning and customer expectations.
 </li>
 </ul>
 
 
 
 
 
 Customer Engagement and Retention
 
 
 
 
 
 <ul>
 <li>
 Develop communication strategies that improve customer engagement and sentiment throughout the lifecycle.
 </li>
 <li>
 Identify early churn signals and create interventions, automations, and campaigns to reduce churn with the Strategic Account Management Team.
 </li>
 <li>
 Partner with Customer Success to support objection handling campaigns, proactive education, and best-practice sharing.
 </li>
 <li>
 Monitor competitor propositions and market movements, and develop specific defensive communication strategies that can be deployed when customers are at risk of competitive intervention.
 </li>
 </ul>
 
 
 
 
 
 Expansion and Growth
 
 
 
 
 
 <ul>
 <li>
 Work closely with Strategic Account Managers to build cross-sell, upsell, and expansion campaigns designed to increase MRR and order volume.
 </li>
 <li>
 Identify customer segments and behaviours that indicate growth potential, and deliver targeted lifecycle programmes.
 </li>
 <li>
 Identify optimal moments in a customer&rsquo;s lifecycle to encourage expansion and build automations with the objective of generating inbound demand for Customer Success.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Alignment
 
 
 
 
 
 <ul>
 <li>
 Collaborate with Product, Marketing and Sales Enablement to understand product strengths, gaps, and customer pain points, ensuring communications are accurate and set the right expectations.
 </li>
 <li>
 Partner with Data, Product, and CS to align insights, messaging, and customer triggers across teams.
 </li>
 <li>
 Act as the guardian of customer communication, ensuring customers are not over-messaged and that all outgoing comms follow a coordinated plan.
 </li>
 </ul>
 
 
 
 
 
 Measurement and Optimisation
 
 
 
 
 
 <ul>
 <li>
 Jointly own the KPIs related to onboarding success, engagement, retention, churn reduction, and expansion campaign performance with the commercial teams.
 </li>
 <li>
 Build dashboards, track performance, run A/B tests, and continuously refine lifecycle flows based on data.
 </li>
 <li>
 Champion best practice in customer communications and design processes that improve message quality and timing.
 </li>
 </ul>
 
 
 
 
 
 Key KPIs
 
 
 
 
 
 <ul>
 <li>
 Expansion in MRR from lifecycle and cross-sell campaigns
 </li>
 <li>
 Reduction in overall churn through targeted intervention
 </li>
 <li>
 Increased customer activation, feature adoption, and order volume
 </li>
 <li>
 Improved engagement rates across lifecycle channels
 </li>
 <li>
 Reduction of uncoordinated customer messaging across departments
 </li>
 </ul>
 
 
 
 
 
 About You
 
 
 
 
 
 <ul>
 <li>
 Proven experience in customer lifecycle marketing, CRM marketing, retention or growth marketing, ideally in SaaS or a tech-driven business.
 </li>
 <li>
 Strong understanding of segmentation, lifecycle automation, multi-channel messaging, and CRM data structures.
 </li>
 <li>
 Data-driven mindset with the ability to interpret insights and act on them quickly.
 </li>
 <li>
 Exceptional communication skills and the ability to collaborate effectively with commercial teams based in the UK and Ireland is essential.
 </li>
 <li>
 Excellent communication and copywriting skills, with a talent for simplifying complex concepts.
 </li>
 <li>
 Experience using Intercom for customer communication, support, or automation would be a big advantage.
 </li>
 <li>
 Highly adept with AI tools and workflows, with the ability to leverage AI to automate, optimise, and scale lifecycle communications and processes.
 </li>
 <li>
 Experience messaging to customers in the UK and Ireland is essential.
 </li>
 <li>
 Ability to adhere to brand guidelines and tone of voice is essential.
 </li>
 <li>
 Previous experience communicating to or working with restaurants or takeaways is an advantage.
 </li>
 <li>
 Comfortable working cross-functionally and influencing without authority.
 </li>
 <li>
 Highly organised, detail-oriented, and proactive in identifying opportunities for improvement.
 </li>
 <li>
 Passionate about customer experience, retention, and delivering value throughout the lifecycle.
 </li>
 <li>
 Previous experience working with Salesforce CRM and Hubspot marketing automation would be advantageous.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We are Flipdish, an Irish unicorn valued at over $1bn, helping independent restaurants, takeaways and quick service brands compete and grow in a world transformed by technology. Our platform has evolved into a fully integrated, AI powered ecosystem that supports restaurants with online ordering, marketing, loyalty, point of sale, menu optimisation and operational automation.
 
 
 
 
 
 AI is at the heart of many of our newest innovations, including the Flipdish AI Phone Agent, which answers customer calls, takes orders and ensures no order is ever missed. From AI driven marketing to intelligent menu tools, we build technology that makes running a restaurant satisfyingly simple in a world that is anything but.
 
 
 
 
 
 But Flipdish is not just about technology. We are deeply connected to the industry we serve. Many of us have worked in restaurants, run franchises or grown food businesses ourselves. We understand the pressures operators face, and we support them with the same intensity and care we would want for our own businesses. We listen closely to our customers, learn from them and back them so they can grow on their own terms and fall back in love with what they do.
 
 
 
 
 
 
 🫀Our culture
 
 
 
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 
 
 
 We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin, London and Karachi. We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Marketing Automation Manager

VIDIZMO LLC

<div>Account Manager &ndash; Legal &amp; Compliance Technology
We are looking for a legally trained, analytically sharp, and execution-oriented Account Manager to drive new business and manage strategic accounts within VIDIZMO's legal, compliance, and government customer segments. This role is ideal for someone who understands how legal and regulatory frameworks operate in practice, can stress-test technology claims against real-world legal scenarios, and thrives in a fast-paced, AI-driven environment where they can directly influence revenue outcomes&mdash;not just activity metrics. 
 
About VIDIZMO
VIDIZMO is a U.S.-based technology company headquartered in Tysons, Virginia, and a Microsoft Solutions Partner across Data &amp; AI, Infrastructure, and Digital &amp; App Innovation. Through our AI-powered Intelligence Hub, we help Fortune 500 enterprises, government agencies, and public sector organizations securely manage, analyze, and govern complex data with full control and compliance. 
 
Our Multimodal AI Data Intelligence Platform uses Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) to enable advanced capabilities such as automated tagging, redaction, summarization, OCR, translation, subtitle generation, object detection and tracking, intelligent search, sentiment and emotion analysis, topic extraction, document classification, and facial recognition. 
 
Role Overview
The Account Manager &ndash; Legal &amp; Compliance Technology is responsible for pursuing new customer accounts, managing and retaining existing customers, and driving revenue growth within legal, compliance, government, and public safety segments. This is a full-cycle, hybrid hunter&ndash;farmer role. The AM owns the customer relationship from initial pursuit through long-term expansion, acting as a trusted legal-technology advisor to commercial, enterprise, and government customers using VIDIZMO solutions. A defining responsibility of this role is the ability to test and validate VIDIZMO's legal and compliance claims against real customer scenarios&mdash;including chain of custody integrity, evidentiary standards, FOIA response workflows, redaction requirements, and regulatory audit readiness. The AM must be capable of walking legal, compliance, and government stakeholders through how VIDIZMO solves their specific legal obligations, not just their technical needs. 
 
AI Output Verification &amp; Accountability (Required Competency)
The candidate must be capable of effectively using AI tools (e.g., Claude, ChatGPT, Copilot, or similar) to support work outputs such as content, analysis, documentation, or legal scenario mapping. However, the candidate must also demonstrate strong judgment and ownership of final deliverables. AI-generated output must never be treated as final without review. The candidate is expected to validate accuracy, completeness, logic, compliance, and alignment with legal and business requirements, and refine AI-assisted work to meet expected quality standards. The individual will be held accountable for the final output, regardless of whether AI tools were used during execution. 

Key Responsibilities 

1. Legal Scenario Testing &amp; Compliance Validation
<ul>
<li>Evaluate and stress-test VIDIZMO's product claims against real legal and regulatory scenarios on behalf of prospective and existing customers.</li>
<li>Simulate and walk through use cases including FOIA request handling, digital evidence chain of custody, court-admissible redaction, eDiscovery workflows, and compliance audit trails.</li>
<li>Serve as the internal subject matter voice for legal and regulatory requirements, ensuring sales positioning accurately reflects legal realities.</li>
<li>Partner with Product and Engineering to flag gaps between legal customer expectations and current platform capabilities.</li>
</ul>
2. New Account Pursuit &amp; Business Development (Hunting)
<ul>
<li>Proactively identify, pursue, and close new customer accounts within legal, compliance, government, and public safety segments.</li>
<li>Qualify inbound leads and conduct outbound prospecting through targeted outreach, events, bar associations, legal conferences, referrals, and campaigns.</li>
<li>Lead discovery, solution positioning, stakeholder mapping, and opportunity qualification with legally sophisticated buyers.</li>
<li>Collaborate with Sales Engineering, Marketing, and Leadership to progress and close new-logo opportunities.</li>
<li>Track and manage opportunities through the full sales cycle in CRM.</li>
</ul>
3. Existing Account Management &amp; Retention
<ul>
<li>Own and manage a portfolio of active customer accounts post-sale.</li>
<li>Build strong relationships with legal, compliance, technical, and executive stakeholders.</li>
<li>Ensure successful adoption, ongoing engagement, and measurable customer value against legal and operational outcomes.</li>
<li>Proactively manage renewals, identify risks, and prevent churn.</li>
<li>Coordinate with Customer Success, Support, Product, and Engineering teams to resolve issues and deliver outcomes.</li>
</ul>
4. Account Expansion &amp; Internal Prospecting (Farming)
<ul>
<li>Identify and close upsell opportunities across additional users, licenses, storage, features, and compliance modules.</li>
<li>Drive cross-sell opportunities across VIDIZMO's product portfolio including DEMS, EnterpriseTube, AI Intelligence Hub, and Redactor.</li>
<li>Expand within existing customers by engaging new legal departments, compliance teams, subsidiaries, or business units.</li>
<li>Develop and execute account growth plans for strategic and high-potential accounts.</li>
</ul>
5. Territory &amp; Account Planning
<ul>
<li>Manage a mixed portfolio including new pursuit accounts, existing customers, and assigned target or growth accounts.</li>
<li>Build territory and account plans aligned with customer legal obligations and market dynamics.</li>
<li>Conduct regular business reviews and executive check-ins with legal and compliance leadership.</li>
<li>Maintain accurate CRM data, pipeline visibility, and revenue forecasts.</li>
</ul>
6. Customer Advocacy &amp; Market Feedback
<ul>
<li>Act as the voice of the customer internally, sharing insights on legal needs, compliance gaps, and competitive trends.</li>
<li>Partner with Product and Marketing teams to inform roadmap and positioning for legal and government segments.</li>
<li>Identify customer advocacy opportunities such as references, case studies, and testimonials from legal and public sector customers.</li>
</ul>
7. AI Tools Usage
<ul>
<li>Leverage AI tools strategically to research legal frameworks, map compliance requirements, draft scenario documentation, and accelerate sales workflows.</li>
<li>Review and validate all AI-generated outputs before use in customer-facing or internal communications.</li>
<li>Maintain full ownership and accountability for final deliverables regardless of AI assistance used.</li></ul> 
 
Success Metrics (KPIs) 

Revenue &amp; Growth
<ul>
<li>New Logo Revenue: New accounts closed per quarter within legal and government segments</li>
<li>Net Revenue Retention (NRR): 110%</li>
<li>Renewal Rate: 95%</li>
<li>Expansion Revenue: Upsell and cross-sell contribution</li>
</ul>
Pipeline &amp; Execution
<ul>
<li>Qualified Pipeline Coverage: 3&ndash;4x quota</li>
<li>Win Rate: Opportunities closed vs. pursued</li>
<li>Average Deal Cycle Time</li>
</ul>
Account Health
<ul>
<li>Churn Rate: 5%</li>
<li>Product Adoption &amp; Usage Growth</li>
<li>Customer Satisfaction (CSAT / NPS)</li>
</ul>
Operational Excellence
<ul>
<li>Forecast Accuracy: 95%</li>
<li>CRM Hygiene &amp; Activity Compliance</li>
<li>Business Reviews Completed on Time</li></ul> 
 
Required Qualifications
<ul><li>Excellent English communication is a must &mdash; executive-level written and verbal fluency required for US-facing client engagement.</li>
<li>Experience working with the US Market.</li>
<li>Bachelor's or Master's degree in Law (LLB/LLM/JD) is required; additional qualification in Business, Technology, or Computer Science is a strong plus.</li>
<li>1&ndash;3 years of legal practice, compliance advisory, or regulatory experience with demonstrated understanding of evidence handling, contract law, or regulatory frameworks.</li>
<li>3&ndash;7 years of experience in B2B SaaS or enterprise technology sales, business development, or account management &mdash; legal-tech, compliance-tech, or govtech experience preferred.</li>
<li>Proven ability to sell and position SaaS-based IT solutions to legally and technically sophisticated buyers.</li>
<li>Ability to evaluate, test, and articulate how technology solutions address real legal and compliance scenarios including FOIA, chain of custody, evidentiary integrity, and CJIS compliance.</li>
<li>Strong communication, presentation, negotiation, and relationship-building skills with legal and executive stakeholders.</li>
<li>Demonstrated success in achieving revenue targets and managing full-cycle sales.</li>
<li>Strong analytical skills with data-driven decision-making ability.</li>
<li>Proficiency in leveraging AI tools &mdash; including mandatory use of platforms like Claude, ChatGPT, or Copilot &mdash; with the judgment to validate and own AI-assisted outputs.</li>
<li>Team player with cross-functional collaboration experience and an ownership mindset.</li>
<li>Legally authorized to work in the region of employment.</li></ul> 


Preferred / Bonus Qualifications
<ul>
<li>Active legal background in public safety, government law, litigation support, or regulatory compliance.</li>
<li>Experience in digital evidence management, video technology, or public safety technology sectors.</li>
<li>Familiarity with CJIS, FedRAMP, FOIA, or eDiscovery frameworks.</li>
<li>Knowledge of enterprise or government procurement processes (RFP/RFI).</li>
<li>Experience translating legal requirements into technology evaluation criteria or procurement specifications.</li>
<li>Exposure to Microsoft ecosystem and government technology markets.</li></ul> 


Essential Skills

The ideal candidate is a legally trained professional who has crossed into the technology commercialization space &mdash; or a seasoned SaaS sales professional with deep legal and compliance domain knowledge. They can walk into a room with a general counsel, a compliance officer, or a government contracting officer and immediately speak their language. They understand what legal accountability looks like in practice, can test whether a technology genuinely meets a legal obligation, and can close deals with buyers who ask hard questions. Strong AI tool fluency and a bias toward ownership and execution round out the profile. 
Why Join Us?
<ul>
<li>Work at the intersection of AI, law, and enterprise technology in high-stakes markets</li>
<li>Own relationships with government agencies, law enforcement, and Fortune 500 legal and compliance teams</li>
<li>Work closely with executive leadership on strategy and go-to-market execution</li>
<li>Influence product direction through real legal and compliance market insight</li>
<li>Operate in high-impact markets with real-world legal and public safety outcomes</li>
<li>Opportunity to build and scale legal-tech and govtech as a growth engine</li></ul> 


Benefits

Health Insurance (OPD/IPD), Separate Maternity Cover, Leave Encashment, Car Support Program, Referral Bonus, EOBI, Bi-Annual Increment, Provident Fund, Career Growth, Performance Bonus (benefits vary based on location)</div>

Account Manager – Legal & Compliance Technology

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Account Manager – Legal & Compliance Technology