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customer success manager

Qureos

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

Customer Success Manager

NielsenIQ

<div><div><div>Role Responsibilities
The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
1-2 years of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Service Executive

Mars BPO

Job Description: We are looking for a Customer Success Closer to join our in-house campaign. The ideal candidate should be confident on calls, skilled at verifying customer details, and able to close leads effectively. This role requires professionalism, strong communication skills, and a results-oriented approach.Responsibilities:<ul><li>Handle inbound and outbound verification and closing calls</li><li>Verify customer information accurately and maintain records</li><li>Convert leads into confirmed closures</li><li>Achieve daily and weekly performance targets</li><li>Follow company scripts, guidelines, and quality standards</li></ul>Requirements:<ul><li>Strong spoken English</li><li>Experience in verification, sales, or closing preferred</li><li>Confident, persuasive, and target-driven</li><li>Professional, punctual, and independent</li><li>Good at handling objections</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Paid training and skill development</li><li>Supportive and professional work environment</li><li>Career growth and promotion opportunities</li><li>Stable in-house campaign with fixed shifts</li></ul>Office Timings:<ul><li>7:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Success Closer

Social Champ, Inc

<div>
 
 
 Customer Success Executive
 
 
 
 
 
 
 
 About Social Champ
 
 
 
 Social Champ is a growing social media management platform built to make publishing and scheduling effortless for businesses and creators. We move fast but stay grounded &mdash; reliability, clean code, and user trust sit at the core of what we build.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct product demos and support calls to help users understand and effectively use our platform.
 </li>
 <li>
 Provide prompt and exceptional support through live chat and email.
 </li>
 <li>
 Perform follow-up calls to ensure customer satisfaction and resolve pending issues.
 </li>
 <li>
 Escalate technical or complex concerns to the relevant team, ensuring timely resolution.
 </li>
 <li>
 Proactively build and maintain strong relationships with users by addressing their needs and concerns.
 </li>
 <li>
 Maintain accurate records of interactions, feedback, and resolutions in the CRM system.
 </li>
 <li>
 Collaborate with internal teams to enhance customer experience based on user insights.
 </li>
 <li>
 Create and update help desk articles as needed.
 </li>
 </ul>
 
 
 
 
 
 Requirements (1&ndash;2 years of experience):
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proven experience in a customer-facing role, ideally within SaaS or technology environments.
 </li>
 <li>
 Willingness to work in rotational shifts, including evenings and nights.
 </li>
 <li>
 Strong problem-solving abilities and the capacity to stay composed under pressure.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, and live chat platforms is a plus.
 </li>
 <li>
 A positive attitude and a genuine desire to help users succeed.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualification:
 
 Bachelor's degree
 
 
 
 Timings:
 
 Rotational (Evening &amp; Night Shifts), Hybrid
 
 
 
 
 
 
 Location:
 
 Gulshan-e-Iqbal, Block 3, Karachi
 
 
 
 Job Type:
 
 Full-time
 
 
 
 
 
 Interested candidates can submit their resumes to nasra@socialchamp.com, mentioning the position title in the subject line.
 
</div>

Customer Success Executive

Experts Communication

Job Title: Client Success Partner &ndash; Design SalesLocation: North Nazimabad, Block A, Karachi Shift Timing: 7:00 PM &ndash; 4:00 AM Salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped CommissionTarget: 5k$ to 10k$ Perks: Company-maintained car (based on target achievement)About the Role:We are looking for a Client Success Partner &ndash; Design Sales to join our team and drive long-term relationships with clients in the design industry. This role is ideal for someone with a strong background in sales, account management, or client success, particularly in a design or creative services environment. You will be responsible for ensuring client satisfaction, project success, and business growth by managing accounts, identifying upselling opportunities, and exceeding client expectations.Key Responsibilities:<ul><li>Client Relationship Management:</li><li>Act as the main point of contact for clients, ensuring a smooth and professional experience.</li><li>Build strong, long-term relationships to drive repeat business and referrals.</li><li>Regularly communicate with clients to understand their needs and offer tailored design solutions.</li><li>Sales &amp; Business Growth:</li><li>Identify upselling and cross-selling opportunities for additional design services.</li><li>Work closely with the sales and design teams to craft proposals that align with client goals.</li><li>Meet and exceed sales targets to unlock uncapped commission and growth perks.</li><li>Project Coordination:</li><li>Collaborate with design teams to ensure projects are delivered on time and as per client expectations.</li><li>Manage project timelines, updates, and client feedback efficiently.</li><li>Ensure top-tier customer experience by addressing concerns proactively.</li><li>Data &amp; Reporting:</li><li>Maintain accurate records of client interactions and project milestones using CRM tools.</li><li>Analyze client data to identify patterns, growth opportunities, and areas for improvement.</li></ul>Required Qualifications:<ul><li>Experience:</li><li>2&ndash;3 years of experience in client success, account management, or sales.</li><li>Prior experience in design services, creative agencies, or digital marketing is preferred.</li><li>Proven track record in managing client accounts and achieving sales targets.</li><li>Skills &amp; Competencies:</li><li>Excellent communication and negotiation skills to maintain strong client relationships.</li><li>Strong understanding of design concepts to recommend appropriate solutions.</li><li>Highly organized and detail-oriented, capable of managing multiple clients at once.</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and project management tools (e.g., Trello, Asana).</li><li>Problem-solving mindset with a results-driven approach.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</li><li>Performance-based perks: Company-maintained car upon achieving targets</li><li>Growth opportunities with fast-track career progression based on performance</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Client Success Partner-Design Sales

Social Champ

Customer Success ExecutiveAbout Social ChampSocial Champ is a growing social media management platform built to make publishing and scheduling effortless for businesses and creators. We move fast but stay grounded &mdash; reliability, clean code, and user trust sit at the core of what we build.Key Responsibilities:<ul><li>Conduct product demos and support calls to help users understand and effectively use our platform.</li><li>Provide prompt and exceptional support through live chat and email.</li><li>Perform follow-up calls to ensure customer satisfaction and resolve pending issues.</li><li>Escalate technical or complex concerns to the relevant team, ensuring timely resolution.</li><li>Proactively build and maintain strong relationships with users by addressing their needs and concerns.</li><li>Maintain accurate records of interactions, feedback, and resolutions in the CRM system.</li><li>Collaborate with internal teams to enhance customer experience based on user insights.</li><li>Create and update help desk articles as needed.</li></ul>Requirements (1&ndash;2 years of experience):<ul><li>Excellent written and verbal communication skills.</li><li>Proven experience in a customer-facing role, ideally within SaaS or technology environments.</li><li>Willingness to work in rotational shifts, including evenings and nights.</li><li>Strong problem-solving abilities and the capacity to stay composed under pressure.</li><li>Familiarity with CRM tools, ticketing systems, and live chat platforms is a plus.</li><li>A positive attitude and a genuine desire to help users succeed.</li></ul>Preferred Qualification: Bachelor's degreeTimings: Rotational (Evening &amp; Night Shifts), HybridLocation: Gulshan-e-Iqbal, Block 3, KarachiJob Type: Full-timeInterested candidates can submit their resumes to nasra@socialchamp.com, mentioning the position title in the subject line.Job Type: Full-timeWork Location: In person

British Council

<div>
 We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
 
 
 Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
 
 
 
 We connect. We inspire.
 
 
 
 
 Pay Band: 4 / Grade H
 
 
 
 
 Location: Karachi, Pakistan
 
 
 
 
 Department : Country/Cluster
 
 
 
 
 Contract Type: Indefinite Local Contract
 
 
 
 
 Closing Date: Thursday, 4th December 2025 - 20:59 Pakistan Time (GMT +5)
 
 
 
 
 Role Purpose
 
 
 
 The purpose of this role is to help manage relationships with B2B accounts, including businesses, schools, universities and governmental organisations to deliver customer success. This includes working with Delivery and Sales teams to help manage the customer&rsquo;s experience of the product or solution and ensure they achieve their goals.
 
 
 
 Main Accountabilities But Not Limited To The Following
 
 
 
 Service and product delivery support
 
 
 Registers and onboards new B2B clients/ customers, including adding them to the appropriate British Council systems (internal and customer-facing), to ensure smooth implementation of the product or solution.
 
 
 Trains key stakeholders in the partner organisations how to use products, systems and other resources to maximise the value and impact they get from working with us.
 
 
 Works with business delivery teams and Operations to set and review the quality of delivery.
 
 
 Works across teams to manage enquiries and resolve problems and service requests from existing accounts.
 
 
 Liaises with business delivery teams and Operations to manage any changes and amendments to service delivery.
 
 
 Manages inbound service requests (cases) and works with Sales, Operations and Delivery teams to resolve these within an agreed timeframe.
 
 
 Informs Sales, Delivery and Operations teams of concerns flagged by clients to help make improvements in customer experience.
 
 
 Responds to and manages customer support cases in CRM.
 
 
 
 Analysis and reporting
 
 
 
 Provides reports and data to B2B customers that help them track delivery, engagement, achievement, outcomes and other key metrics for success.
 
 
 Captures and manages client data in CRM and other business systems to help build insight around our corporate audience and the sales and marketing effectiveness of our corporate business and so help support account management, retention and growth.
 
 
 Runs feedback/ Monitoring and Evaluation (M&amp;E) system and collates results for presentation to client and sales colleagues.
 
 
 Manages service delivery and data using British Council systems.
 
 
 Works closely with Sales &amp; Account Manager to provide accurate and timely data to the client as well as building opportunities for repeat and new business.
 
 
 Contributes to reporting on, onboarding, delivery service and account management activity.
 
 
 Reviews data sources with colleagues to identify opportunities to improve performance.
 
 
 
 Business development support
 
 
 
 Conducts research, using a range of information channels, to support developing new business opportunities.
 
 
 Pro-actively identifies opportunities and look for ways to add value to B2B customer and key account relationships through British Council products, services and resources (free and paid), including sharing access to British Council training, events and materials from across SBUs to help maximise the value they get from our services.
 
 
 Helps to identify new and repeat business opportunities with existing clients
 
 
 
 Relationship and Stakeholder management
 
 
 
 Listens to client needs and requests regarding future cohorts and new courses.
 
 
 Supports Account Managers in delivering annual key account plans, sharing responsibility for objectives within this as defined.
 
 
 
 Finance and Resource management
 
 
 
 Ensures invoices are created and issued to clients in line with financial compliance and appropriate timescales.
 
 
 Ensures the British Council is created as a supplier on clients&rsquo; systems and that documentation is accurate and up-to-date.
 
 
 Manages corporate payments and monitors debt as part of debt control team in country/cluster.
 
 
 Organises legal documentation and keeps accurate records of contracts
 
 
 
 Managing Self And Others
 
 
 
 Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.
 
 
 Monitors task completion to agreed quality and time standards.
 
 
 
 Essential
 
 
 
 
 Role specific knowledge and experience
 
 
 
 Sufficient years of experience in sales and/or account/customer management.
 
 
 Good relationship management capability.
 
 
 Good command of Microsoft Office.
 
 
 Desirable
 
 
 B2B Sales experience particularly with education and government sectors.
 
 
 Experience of English Language Teaching and/or Assessment.
 
 
 Familiarity with Salesforce or use of similar CRM.
 
 
 
 Requirements
 
 
 
 A minimum with University degree or equivalent in a relevant subject or discipline.
 
 
 This job requires frequent travelling within and/or outside of the city.
 
 
 
 Additional Information
 
 
 
 Conditions of Employment:
 
 Local Direct Hire
 
 
 
 Applications are welcomed from candidates currently in the location with a natural right to work.
 
 
 Candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
 
 
 A connected and trusted UK in a more connected and trusted world.
 
 
 
 Equality, Diversity and Inclusion Statement
 
 
 
 We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
 
 
 
 Safeguarding Statement
 
 
 
 The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
 
 
 If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
</div>

Account Support Officer

Explore 1140+ Customer success manager in Karachi this December. Find roles across top companies and apply now to boost your career.

1140 customer success manager jobs IN Karachi

Customer Success Manager

Customer Service Executive

Customer Success Closer

Customer Success Executive

Client Success Partner-Design Sales

Customer Success Executive

Account Support Officer