customer success manager

seohub

Company: SEOHUB PVT LTD Location: Karachi (On-Site) Employment Type: Full-Time Experience Required: 6 Months &ndash; 2 YearsAbout SEOHUB PVT LTDSEOHUB PVT LTD is a leading digital marketing agency providing SEO, Google Ads, Social Media Marketing, Web Development, Content Marketing, and AI-powered digital solutions to clients across Pakistan, UAE, UK, USA, Australia, Canada, and other international markets.We are looking for a motivated and talented Junior PPC / Google Ads Executive to join our growing team.Job Responsibilities<ul><li>Conduct keyword research and competitor analysis.</li><li>Monitor campaign performance and implement optimization strategies.</li><li>Analyze campaign data and prepare performance reports.</li><li>Write compelling ad copies and extensions.</li><li>Coordinate with SEO, content, and design teams for campaign success.</li><li>Communicate with local and international clients through email, meetings, and chat platforms.</li><li>Stay updated with the latest Google Ads features, trends, and best practices.</li></ul>Required Skills &amp; Qualifications<ul><li>Basic to intermediate knowledge of Google Ads.</li><li>Understanding of Search, Display, and Performance Max campaigns.</li><li>Familiarity with Google Analytics and Google Tag Manager is a plus.</li><li>Good written and spoken English communication skills.</li><li>Ability to communicate professionally with international clients.</li><li>Basic knowledge of digital marketing concepts.</li><li>Proficiency in MS Excel, Google Sheets, and reporting tools.</li><li>Google Ads Certifications will be considered an advantage.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Performance-based bonuses and incentives.</li><li>Professional training and career growth opportunities.</li><li>Exposure to international clients and projects.</li><li>Friendly and professional working environment.</li><li>Opportunity to work with one of Pakistan's growing digital marketing agencies.</li></ul>Work Location: In person

Junior PPC / Google Ads Executive

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Siemens Energy

<div>A Snapshot of Your Day
As a Commercial Manager, you will play a key role in driving the commercial success of Grid Technologies opportunities across the Middle East region. Working closely with technical sales and bid management teams, you will lead all commercial and financial aspects of the bidding process, ensuring competitive, compliant, and profitable proposals.
You will contribute to developing winning bid strategies, managing contractual and financial risks, and ensuring adherence to internal governance requirements while supporting the growth of the Switchgear, Transformer, and Digital Grid business.
How You'll Make an Impact<ul><li>Lead all commercial activities throughout the bid lifecycle, from opportunity assessment to bid submission and contract award</li><li>Review customer requirements and evaluate commercial implications, including contractual terms, taxes, currency concepts, import duties, and payment structures</li><li>Assess and manage commercial risks, including credit risk, financial securities, guarantees, and insurance requirements</li><li>Partner with technical sales and bid management teams to develop competitive and commercially attractive proposals</li><li>Define effective business models and contract structures to maximize profitability and minimize risk</li><li>Support and participate in commercial contract negotiations with customers and key stakeholders</li><li>Ensure compliance with internal governance requirements, including Limits of Authority (LoA), Financial Reporting Guidelines (FRG), tax regulations, and trade finance policies</li><li>Prepare and present commercial bid approvals during internal authorization and governance reviews</li><li>Ensure bids and contracts comply with IFRS and Siemens Energy financial reporting requirements</li><li>Build and maintain strong relationships with internal stakeholders including finance, legal, tax, insurance, management teams, and customers</li><li>Contribute to continuous improvement of commercial processes and bidding practices</li></ul>
What You Bring<ul><li>University degree in Finance, Accounting, Business, Commerce, or a related discipline</li><li>Minimum 5 years of experience in commercial management, contract negotiations, commercial project management, project controlling, or cost estimation</li><li>Experience within the Transmission, Grid, Energy, Utilities, or Infrastructure sector is highly desirable</li><li>Strong understanding of contract structures, financial risk assessment, and commercial negotiations</li><li>Knowledge of IFRS and commercial governance frameworks</li><li>Experience working with SAP, Microsoft Office, and commercial approval tools</li><li>Familiarity with Siemens Energy Limits of Authority (LoA) processes is advantageous</li><li>Experience in multinational and multicultural business environments</li></ul>
Soft Skills<ul><li>Strong negotiation and influencing capabilities</li><li>Excellent communication and stakeholder management skills</li><li>Analytical mindset with strong commercial awareness</li><li>Ability to think strategically and develop innovative business solutions</li><li>Strong networking and relationship-building skills</li><li>High level of integrity and professional ethics</li><li>Effective problem-solving abilities and sound decision-making skills</li><li>Ability to perform under pressure and manage competing priorities</li><li>Strong collaboration and teamwork orientation</li></ul>
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we&rsquo;re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards<ul><li>
Working with a global team</li><li>
Opportunities to work on and lead a variety of innovative projects</li><li>
Possibility to take over further tasks within the company</li><li>
Supportive work culture</li><li>
Medical benefits
</li><li>Remote/Flexible work</li><li>
Time off/Paid holidays</li><li>
Parental leave</li><li>
Continual learning through the Learn@Siemens-Energy platform</li></ul><ul>
<li> e-Learning</li>
<li> Mentorship</li>
<li> Coaching</li>
<li> Open feedback culture</li></ul></div>

Commercial Sales Manager

Luminey

Job Title: Regional Sales Manager &ndash; South Region (Karachi)Location: Karachi, Pakistan Company: LEDVANCE (OSRAM Lighting) Department: SalesPosition SummaryLEDVANCE is seeking an experienced and results-driven Regional Sales Manager to lead sales operations across the South Region. The incumbent will be responsible for driving revenue growth, managing distributor networks, developing key accounts, expanding market share, and leading the regional sales team to achieve business objectives.Key Responsibilities<ul><li>Develop and execute regional sales strategies to achieve assigned sales targets and profitability goals.</li><li>Manage and strengthen relationships with distributors, dealers, wholesalers, contractors, consultants, and key customers.</li><li>Identify new business opportunities and expand LEDVANCE product penetration in the region.</li><li>Monitor market trends, competitor activities, pricing strategies, and customer requirements.</li><li>Lead, coach, and motivate the regional sales team to ensure optimal performance.</li><li>Conduct regular market visits to support channel partners and strengthen customer relationships.</li><li>Ensure effective implementation of sales plans, promotional campaigns, and product launches.</li><li>Collaborate with marketing, supply chain, and finance teams to ensure smooth business operations.</li><li>Prepare sales forecasts, budgets, and monthly performance reports.</li><li>Manage collections and ensure compliance with company credit policies.</li><li>Develop and maintain relationships with project consultants, architects, MEP contractors, and corporate clients for project-based sales opportunities.</li><li>Ensure achievement of KPIs related to sales growth, market coverage, customer acquisition, and collections.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Business Administration, Marketing, Electrical Engineering, or a related field. MBA will be preferred.</li><li>Minimum 8&ndash;10 years of sales experience, with at least 3&ndash;5 years in a managerial role.</li><li>Experience in lighting, electrical products, FMCG distribution, building materials, or related industries will be preferred.</li><li>Strong understanding of channel sales, project sales, and distributor management.</li><li>Proven track record of achieving sales targets and business growth.</li></ul>Required Skills<ul><li>Strong leadership and team management abilities.</li><li>Excellent negotiation and relationship management skills.</li><li>Strong analytical and strategic planning capabilities.</li><li>Proficiency in MS Office and CRM systems.</li><li>Excellent communication and presentation skills.</li><li>Ability to travel extensively within the assigned region.</li></ul>Key Performance Indicators (KPIs)<ul><li>Regional sales revenue achievement.</li><li>Market share growth.</li><li>Distributor performance and development.</li><li>New customer acquisition.</li><li>Collection and receivables management.</li><li>Project sales conversion.</li><li>Team performance and productivity.</li></ul>Benefits<ul><li>Competitive market-based salary.</li><li>Performance-based incentives.</li><li>Company-maintained vehicle/fuel allowance.</li><li>Medical insurance.</li><li>Mobile and travel allowance.</li><li>Professional growth opportunities within a global lighting solutions company.</li></ul>Pay: Rs200,000.00 - Rs2,500,000.00 per monthWork Location: In person

Regional Sales Manager

The Hassol

Job SummaryWe are seeking dynamic and result-oriented female professionals for the position of Assistant Manager / Deputy Manager &ndash; Corporate Sales (B2B). The ideal candidate should have a strong background in Paints, Cement, FMCG, or Building Materials industries, with proven experience in corporate sales, institutional business development, and key account management. The role requires developing strategic relationships with corporate clients, contractors, industrial customers, and distributors to drive revenue growth and market expansion.Key Responsibilities<ul><li>Develop and execute B2B sales strategies to achieve assigned sales and profitability targets.</li><li>Identify and acquire new corporate, industrial, institutional, and project-based clients.</li><li>Manage and grow relationships with key accounts, contractors, consultants, builders, and procurement teams.</li><li>Conduct regular client meetings, presentations, and negotiations to secure long-term business.</li><li>Prepare commercial proposals, quotations, and tender submissions.</li><li>Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.</li><li>Coordinate with internal departments including supply chain, finance, and operations to ensure seamless order execution.</li><li>Maintain an accurate sales pipeline and submit weekly/monthly sales reports.</li><li>Ensure timely recovery of receivables and maintain healthy customer credit management.</li><li>Represent the company at industry events, exhibitions, and networking forums.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, MBA preferred.</li><li>5&ndash;8 years of relevant B2B/Corporate Sales experience.</li><li>Mandatory experience in any of the following sectors:</li><li>Paint Industry</li><li>Cement Industry</li><li>FMCG</li><li>Building Materials / Construction Products</li><li>Strong network within corporate, industrial, institutional, and project sales segments.</li><li>Excellent communication, negotiation, presentation, and relationship management skills.</li><li>Strong understanding of sales planning, forecasting, and market analysis.</li><li>Proficiency in MS Office and CRM tools.</li><li>Willingness to travel within Karachi and surrounding regions for client visits.</li></ul>Benefits<ul><li>Competitive salary (PKR 150K&ndash;200K)</li><li>Fuel &amp; Mobile Allowance</li><li>Performance-Based Incentives</li><li>Medical Coverage</li><li>Career Growth Opportunities</li></ul>Pay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager – Corporate Sales (B2B) Female

Esire Inc

To manage multi-domain Email &amp; Chat Support Executive efficiently during the morning shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Responsibilities:● Handle email support for assigned domains, ensuring responses are accurate, timely, and aligned with CSAT targets. ● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift. ● Collaborate with the team during periods of high email volume, as directed by the Manager. ● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience. ● Provide operational support during peak seasons based on domain requirements. ● Proactively identify recurring customer issues and suggest actionable improvements to processes and website experience. ● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes. ● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary. ● Support the Customer Support team during high chat volumes.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Email & Chat Support Executive - Morning Shift

Mashreq

<div>
 Job Purpose:
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 Key Result Areas:
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 - Lead Management &amp; Drop-off Handling (New Acquisition)
 
 - Managing NSTP Scenarios
 
 - Assisted client onboarding
 
 - Client Servicing &amp; Complaints Handling
 
 - Cross-Sell (within 3 MOB)
 
 Knowledge, Skills &amp; Experience:
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 &bull; Self-Motivated and positive attitude.
 
 &bull; Analytical and numeric skills.
 
 &bull; Problem resolution skills.
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 &bull; Dynamic, result-oriented approach to work.
</div>

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

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