customer success manager

Symits HR

<div><h3 class="jobSectionHeader">Work Type</h3><ul><li>
On-site</li></ul><h3 class="jobSectionHeader">
Industry</h3><ul><li>
Not Specified</li></ul><h3 class="jobSectionHeader">
POSITION SUMMARY:</h3>
We&rsquo;re looking for a highly motivated and customer-obsessed B2B &amp; SaaS Account Manager with proven experience working in the US industry. Understanding the dynamics, expectations, and communication standards of US-based clients is essential for this role.
You will be responsible for leading customer onboarding, conducting product demonstrations, and managing day-to-day client relationships. This role is at the heart of our customer success journey &mdash; acting as the bridge between our product and the users to ensure smooth onboarding, consistent support, and proactive engagement with our clients.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Customer Onboarding &amp; Demos</li><li>
Lead onboarding sessions and guide new customers through the platform setup.</li><li>
Deliver product demos tailored to client-specific use cases.</li><li>
Ensure successful handoff from the sales team to customer success.</li><li>
Customer Relationship Management</li><li>
Act as the primary point of contact for B2B clients.</li><li>
Maintain strong client relationships through regular check-ins, feedback loops, and proactive outreach.</li><li>
Understand client workflows and recommend platform features to maximize value.</li><li>
Support &amp; Issue Resolution</li><li>
Monitor and respond to support tickets and client emails in a timely and professional manner.</li><li>
Collaborate with the product and technical teams to resolve bugs and issues.</li><li>
Track and escalate critical client issues to ensure quick resolution.</li><li>
Retention &amp; Expansion</li><li>
Work closely with customers to ensure renewals and identify upsell opportunities.</li><li>
Gather feedback to contribute to product roadmap decisions.</li></ul><h3 class="jobSectionHeader"> 
Required Qualifications:</h3><ul><li>
5+ years of experience in a B2B SaaS account management, customer success, or sales support role, in the US/Canada Industry</li><li>
Strong communication and interpersonal skills.</li><li>
Excellent problem-solving mindset and ability to multitask.</li><li>
Familiarity with CRM systems, ticketing platforms, and remote communication tools.</li><li>
Comfortable conducting Zoom/Google Meet demos and screen sharing walkthroughs.</li><li>
Tech-savvy with a solid understanding of SaaS products and customer onboarding workflows.</li></ul><h3 class="jobSectionHeader"> 
Preferred:</h3><ul><li>
Experience working with US-based clients.</li><li>
Basic understanding of ATS, CRM, and candidate communication workflows.</li><li>
Hands-on knowledge of ticketing systems and email support automation.</li></ul><h3 class="jobSectionHeader"> 
Why Join Us:</h3><ul><li>
Work with a fast-growing SaaS platform making a real impact in HR Industry.</li><li>
High-growth career opportunity in a performance-driven environment.</li><li>
Direct exposure to leadership and cross-functional teams.</li><li>
Flexible work arrangements and a collaborative culture.</li></ul></div>

Customer Success Manager (SaaS)

Scalemill

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up offsite inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in lead generation and appointment-setting.RoleThis role involves closing deals and driving revenue growth by acquiring new clients and maintaining relationships with existing ones. Developing and implementing sales strategies, conducting market research and collaborating with internal teams to meet the targets and bring in revenue for the company. Success in this role requires excellent communication, negotiation and analytical skills as well as a proactive, customer-focused mindset.KeywordsSales, business development, customer relationship management, account managementLocationClifton, Karachi (Do Talwar)TimingsMorning or noonTypeFull-time from the officeReporting lineTeam Lead and Account ManagerKey ResponsibilitiesClient Acquisition &amp; Relationship Management<ul><li>Identify and connect with new clients through calls, networking and events</li><li>Build and maintain strong relationships with existing and potential clients</li><li>Regularly follow up to understand client needs and ensure satisfaction</li></ul>Sales Process<ul><li>Conduct product demos and presentations to showcase solutions</li><li>Prepare proposals, negotiate terms and close deals</li><li>Coordinate smooth handovers to the customer success or the relevant team</li><li>Keep client information and sales activities updated in the CRM</li></ul>Collaboration<ul><li>Plan and execute sales strategies to achieve targets</li><li>Work closely with marketing, product and customer success teams</li><li>Identify upselling and cross-selling opportunities within existing clients</li><li>Manage end-to-end tasks and process all commissions and spiffs before the deadline from management</li></ul>Reporting &amp; Performance<ul><li>Share regular sales reports and pipeline updates with the account manager</li><li>Review sales data to track progress and identify improvement areas</li><li>Provide client feedback to help improve products and processes</li></ul>Leadership<ul><li>Support and guide junior team members on sales tasks</li><li>Lead with a professional and client-focused approach</li></ul>Conversion &amp; Closing<ul><li>Handle objections confidently and convert prospects into clients</li><li>Create urgency and value-driven proposals to accelerate deal closures</li><li>Follow a structured sales approach to improve win rates</li></ul>Competitive Positioning<ul><li>Clearly communicate the company&rsquo;s values against competitors</li><li>Stay updated about competitor offerings, pricing and market positioning</li><li>Use competitive insights to refine sales strategies</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks and documents is critical</li><li>Professionalism &amp; discretion: maintaining high standards of professionalism and handling sensitive information with integrity and confidentiality</li></ul>Technology<ul><li>This role requires someone comfortable with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with using online messaging tools like WhatsApp, Google Chat, etc.</li><li>Proficiency with Google Suite, like Gmail, Google Docs, Google Sheets and Google Slides</li><li>Good. proven experience in handling CRM / ERP and dashboards</li><li>Familiarity with task management apps such as TickTick</li></ul>Background<ul><li>Bachelor's degree</li><li>Fluent English (written and verbal) is essential</li><li>At least 2 years of proven experience in a related role</li></ul>Job Type: Full-timeWork Location: In person

Account Executive (B2B Sales)

D.engage

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are actively seeking a talented and experienced CX Enablement manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects. ​Key Responsibilities<ul><li>Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.</li><li>Work closely with clients and their tech teams to fully integrate D&middot;engage into their marketing tech stack.</li><li>Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.</li><li>Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.</li><li>Analyze the platform usage requirements of the new customer and plan internal developments if needed</li><li>Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis</li><li>Maintain correct project time frames, estimates, and status reports</li><li>Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.</li><li>Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.</li></ul>Requirements<ul><li>Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.</li><li>Professional Project Management Certification from accredited institution preferred</li><li>Demonstrated understanding of Project Management processes, strategies, and methods</li><li>Excellent time management and organizational skills and experience establishing guidelines in these areas for others</li><li>Strong sense of personal accountability regarding decision-making and supervising department teams</li><li>Experience working in a high-level collaborative environment and promoting a teamwork mentality</li><li>Managerial experience applying analytical thinking and problem-solving skills</li><li>Ability to predict challenges and seek to proactively head-off obstacles</li><li>Conversational English is a must</li><li>Experience in implementation of marketing communication channels and data structure is a plus.</li></ul>BenefitsGrowth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company. Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued. Competitive Benefits: Enjoy a comprehensive benefits package.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team MembersJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: Hybrid remote in Karachi

CX Enablement Manager- Karachi (Technical Client Onboarding Manager)

OBHost (Your Hosting Partner)

OBhost is a leading provider of VoIP solutions, and we are looking to hire a Customer Success Executive to join our growing team. If you are passionate about customer success, have excellent communication skills, and thrive in a fast-paced, dynamic environment, we encourage you to apply..!Key Responsibilities:<ul><li>Provide exceptional support to our customers and ensure their satisfaction with our services.</li><li>Facilitate seamless onboarding for new clients, guiding them through our VoIP platform and ensuring a positive experience.</li><li>Collaborate with internal teams&mdash;including technical support, sales, and operations&mdash;to resolve client issues and drive continuous improvement.</li><li>Build and maintain strong relationships with clients, understanding their needs and advocating on their behalf.</li><li>Work closely with other teams to ensure customer issues are addressed and resolve any technical challenges.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor's degree preferred.</li><li>Excellent verbal and written communication skills in both English and Urdu.</li><li>Prior experience in customer service or a client-facing role is a plus.</li><li>Strong interpersonal skills with the ability to manage multiple client relationships effectively.</li><li>Must be able to work during US time zone hours (6:00 PM &ndash; 3:00 AM PKT).</li><li>Proactive, solution-oriented mindset with a passion for delivering exceptional service.</li></ul>What We Offer:<ul><li>Competitive salary + Commission-Based Incentives + Fuel Expense</li><li>Career growth into senior sales leadership</li><li>Exposure to high-value clients and large projects</li><li>Performance bonuses and recognition</li></ul>If you are enthusiastic about customer success and ready to contribute to a fast-paced, high-growth environment, we would love to hear from you. Apply now and become a part of our mission to transform VoIP communication.Job Types: Full-time, Internship Contract length: 2 monthsPay: Rs20,000.00 - Rs50,000.00 per monthWork Location: On the road

Customer Success Executive

Fleek

<div><h1 class="jobSectionHeader">Key Account Manager</h1>
Can you help us fix the world's most broken supply chain?
The fashion industry produces over 100 billion garments a year. 60% end up in landfill &mdash; not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken.
Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade &mdash; through a B2B marketplace and the AI systems digitising the supply chain behind it.
Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort &mdash; an AI model fine-tuned on secondhand fashion &mdash; that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer.
Since 2022, we've saved 9 million items from landfill and tripled in size year-on-year. We've raised ~$50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates.
Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI-native operational and financial backbone for secondhand commerce globally.
We're looking for people who want to build something that matters &mdash; and move fast doing it. Sound good? Keep reading.<h2 class="jobSectionHeader">
About the Role</h2>
This is a Key Account Manager role on Fleek's Commercial team. You'll own a wide portfolio of long-tail accounts &mdash; both buyers and suppliers &mdash; and be responsible for keeping them active, growing, and getting value from the platform. You're the person who makes sure the marketplace works day-to-day for the accounts that, collectively, drive a significant share of Fleek's volume.
This isn't strategic enterprise account management. It's high-volume, high-touch portfolio management &mdash; keeping hundreds of accounts engaged, resolving issues fast, spotting growth opportunities, and making sure no account quietly churns because nobody was paying attention.<h2 class="jobSectionHeader">
Why This Role Stands Out</h2>
Fleek's marketplace runs on thousands of buyers and suppliers, and the long tail matters as much as the top accounts. These are the vintage stores, independent resellers, and smaller wholesalers who collectively move enormous volume &mdash; but only if someone is actively keeping them engaged, supported, and growing.
You won't be waiting for accounts to raise a hand. You'll be proactively monitoring activity, spotting drop-offs before they become churn, identifying accounts ready to scale, and making sure every account on your book knows how to get the most out of Fleek. You'll split your time between the office and the field &mdash; visiting vendors, building relationships face-to-face, and staying close to the supply base. When something goes wrong, you're the first person they call &mdash; and you'll own getting it fixed.
The platform handles 500,000+ items a month today and will surpass a million by end of year. You'll have direct visibility into how your accounts perform, and when you improve retention or expand wallet share across your portfolio, you'll see it in the numbers immediately.<h2 class="jobSectionHeader">
What Makes You a Fleek Key Account Manager?</h2>
Portfolio Operator: You can manage hundreds of accounts without dropping the ball. You know how to prioritise, systematise, and stay on top of a large book of business &mdash; not by working harder, but by working smarter.
Relationship-Driven: You build trust quickly. Buyers and suppliers stick with Fleek because of the platform &mdash; and because of the person looking after them. You're that person.
Commercially Aware: You don't just service accounts &mdash; you grow them. You spot cross-sell and upsell opportunities naturally, and you understand how increasing wallet share across a portfolio compounds into serious revenue.
Operationally Sharp: You're the person who actually gets things done. When an account has an issue, you don't just escalate and wait &mdash; you chase, coordinate, and close the loop.
Data-Informed: You track activity, fulfilment rates, and satisfaction metrics. You use data to decide which accounts need attention, which are ready to grow, and where to focus your time for maximum impact.
Field-Ready: You're not just comfortable behind a screen. You're willing to get out, visit vendors, walk their operations, and build the kind of trust that only comes from showing up in person.<h2 class="jobSectionHeader">
What You'll Do</h2>
Account Coverage: Manage and engage a wide portfolio of long-tail accounts, ensuring consistent communication and support at scale.
Relationship Building: Develop trust and maintain positive relationships with long-tail buyers and suppliers &mdash; both through the platform and through regular in-person vendor visits &mdash; driving retention and repeat business.
Performance Tracking: Monitor account activity, fulfilment rates, quality, and satisfaction metrics &mdash; proactively addressing gaps to improve outcomes.
Growth Enablement: Identify cross-sell and upsell opportunities within long-tail accounts to expand wallet share and product adoption.
Operational Support: Ensure long-tail accounts are trained on Fleek's platform, processes, and best practices for smooth day-to-day operations.
Issue Resolution: Act as the primary point of escalation for operational or transactional challenges, ensuring timely resolution.
Process Optimisation: Partner with internal teams to streamline workflows, automate repetitive tasks, and improve efficiency in managing long-tail accounts.
Insights &amp; Reporting: Provide regular insights on account trends, recurring issues, and opportunities to inform category strategy and product development.
Market Awareness: Stay informed about market dynamics affecting long-tail buyers and suppliers to anticipate risks and uncover opportunities.<h2 class="jobSectionHeader">
What You Bring</h2><ul><li>
2&ndash;5 years of experience in account management, customer success, or commercial operations &mdash; ideally in a B2B marketplace, e-commerce, or platform environment.</li><li>
Portfolio management at scale. You've managed a large number of accounts simultaneously and know how to systematise outreach, prioritisation, and follow-up without letting things slip.</li><li>
Commercial instinct. You understand revenue, retention, and growth levers. You've expanded accounts through cross-sell, upsell, or increased adoption &mdash; and you can point to the numbers.</li><li>
Operational excellence. You're organised, responsive, and reliable. Accounts trust you because you follow through, every time.</li><li>
Platform or marketplace experience. You understand two-sided dynamics &mdash; how buyer and supplier behaviour interact, and how account health on one side affects the other.</li><li>
Analytical capability. You're comfortable working with data &mdash; tracking KPIs, identifying trends in account activity, and using metrics to prioritise your time and actions.</li><li>
Strong communication skills. You can run a supplier onboarding call, write a re-engagement email, and brief leadership on portfolio performance &mdash; all in the same day.</li><li>
Startup or scale-up experience. You've worked in fast-moving environments where you had to build your own processes and figure things out without a playbook.</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
Experience in fashion, secondhand, vintage, or circular economy businesses</li><li>
Familiarity with CRM tools and account management platforms (HubSpot, Salesforce, or similar)</li><li>
Background in managing accounts across multiple geographies or markets</li><li>
Experience with supplier or vendor management alongside buyer-side accounts</li><li>
A genuine excitement for building something from scratch in a category that didn't exist three years ago</li></ul><h2 class="jobSectionHeader">
This Role Isn't for You If You Want:</h2><ul><li>
A small book of strategic enterprise accounts &mdash; this is high-volume portfolio management across the long tail</li><li>
To only work on one side of the marketplace &mdash; you'll manage both buyer and supplier accounts</li><li>
A desk-only role &mdash; you'll be in the office full-time and out visiting vendors regularly</li><li>
A pure support role where you react to tickets &mdash; this is proactive, commercial account management</li><li>
A slow-moving environment with rigid processes &mdash; we move fast and expect you to build the process as you go</li></ul>
Ready to build the account engine for the world's fastest-growing fashion economy? If you want to work on genuinely hard problems, with a world-class team, at a company that's tripling annually &mdash; we'd love to hear from you.<h2 class="jobSectionHeader">
How We Work</h2>
Fleek is an in-office company. We believe the best work happens when people are together &mdash; the quick decisions, the cross-functional energy, the ability to solve problems in real time.
This role is based full-time in our Karachi office. You'll also be out in the field regularly &mdash; visiting vendors, building relationships on the ground, and staying close to the supply base that powers the marketplace. We hire adults and treat them accordingly.<h2 class="jobSectionHeader">
The Practicalities</h2><ul><li>
Location: Karachi, Pakistan</li><li>
Work model: Full-time in-office, with regular vendor and supplier visits in the field.</li><li>
Level: Mid-Senior</li><li>
Stage: Post-Series B, hyper-growth</li><li>
Team: 100+ across London, India, and Pakistan</li><li>
Culture: High ownership, non-hierarchical, fast-moving. Founder-led with strong opinions loosely held.</li></ul><h2 class="jobSectionHeader">
Our Values</h2>
Five values shape how we work at Fleek:
Dream Big and Disrupt Yourself: Push the most ambitious version of what you're building. Step out of your comfort zone. Nothing is out of reach.
Absolute Ownership: The buck stops with you. Drive initiatives to completion. Experiment, learn, persevere. The job isn't done until the job is done.
Curiosity Leads the Way: Don't accept anything at face value. Ask questions you don't know the answer to. That's how you innovate.
Talk to the Customer: Deeply understand their challenges, motivations, and ambitions. Every decision starts with the customer at the centre.
Embrace Diversity: A global team building for a global supply chain. Bring your authentic self and embrace the diversity of everyone you encounter.</div>

Key Account Manager

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
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 <li>
 Annual leaves
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 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

SOAL Technologies

Job description:Job Description &ndash; Client Success &amp; Growth Executive (US Sales)Location: Karachi, PakistanCompany: SOAL Group (US-Based Group of Companies)About UsSOAL Group is a US-based group of companies operating across multiple entities. We specialize in Recruitment &amp; Staffing, Customer Services, and Virtual Assistant Services. Our Business Development team is at the forefront of driving growth by identifying and engaging with potential clients globally.Role OverviewThe Client Success &amp; Growth Executive will be responsible for generating new business opportunities by identifying prospects, reaching out through multiple channels (calls, emails, LinkedIn, chats, and social media), and scheduling qualified meetings with C-Suite executives for US management. This role requires persistence, excellent communication skills, and the ability to build strong initial relationships with prospects.Key ResponsibilitiesLead Generation &amp; Prospecting<ul><li>Research and identify potential clients across industries using portals, databases and social media.</li><li>Extract and manage contact details of key decision-makers (C-Suite level).</li></ul>Outreach &amp; Engagement<ul><li>Initiate contact with prospects via cold calls, emails, LinkedIn messages, and other platforms.</li><li>Pitch SOAL Group&rsquo;s services (Staffing, Virtual Assistance, and Customer Support).</li><li>Schedule and confirm meetings with qualified prospects for management.</li></ul>Follow-ups &amp; Relationship Building<ul><li>Send timely follow-up emails, reminders, and messages.</li><li>Maintain a professional and persuasive approach while engaging prospects.</li></ul>Reporting &amp; Coordination<ul><li>Update CRM with lead activities, outreach status, and follow-ups.</li><li>Work closely with the Business Development Lead and US management team.</li><li>Achieve individual and team-based sales goals.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in Business Development, Cold Calling, or Lead Generation (BPO, staffing, outsourcing, or service industry preferred).</li><li>Excellent English communication skills (verbal &amp; written).</li><li>Strong interpersonal, persuasion, and negotiation abilities.</li><li>Familiarity with LinkedIn Sales Navigator, CRM tools, and email automation is a plus.</li><li>Ability to work US time zones as required.</li><li>Self-driven, target-oriented, and eager to grow within the company.</li></ul>We are offering:✓ Fixed evening shift starting from 7pm✓ 5 working days.✓ Sat n Sun off✓ Market Competitive Salary + Un Capped Sales Commission.✓ Paid Leaves✓ Medical✓ Work-Life Balance✓ Internal Growth Opportunity✓ Location: PECHS Block 06, Main Shahr e Faisal, Karachi.Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Client Success & Growth Executive (US Sales)

Explore 1067+ Customer success manager in Karachi this May. Find roles across top companies and apply now to boost your career.