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customer success manager

Zepto Systems Limited

<p><b>Job Summary</b></p><p>We are seeking a results-driven <b>Key Account Manager</b> with <b>3+ years of experience</b> in account management and sales, preferably within the <b>Cyber Security domain</b>. The role is responsible for managing and expanding high-value customer accounts by building trusted relationships, driving renewals and revenue growth, and delivering an exceptional customer experience. The ideal candidate will act as a strategic advisor to clients while owning the full commercial and account lifecycle.</p><p><b>Key Responsibilities</b></p><p>Account Management &amp; Customer Success</p><ul><li>Manage and grow assigned <b>key customer accounts</b> with significant revenue impact.</li><li>Build strong, long-term relationships with senior stakeholders and C-level executives.</li><li>Act as the <b>single point of contact</b> for customers and internal teams.</li><li>Understand client business, operational, and security needs to position appropriate solutions.</li><li>Proactively identify risks, opportunities, and areas for account expansion.</li><li>Ensure customer satisfaction, retention, and contractual compliance.</li><li>Handle escalations, complaints, and complex customer requests professionally.</li></ul><p><b>Sales &amp; Business Growth</b></p><ul><li>Drive <b>renewals, upselling, and cross-selling</b> across assigned accounts.</li><li>Own the <b>full sales cycle</b> from opportunity identification to deal closure.</li><li>Develop and execute account plans aligned with revenue and growth targets.</li><li>Maintain accurate pipelines, forecasts, and CRM updates.</li><li>Lead commercial negotiations, pricing discussions, and contract renewals.</li><li>Support RFP responses, proposals, and commercial documentation.</li><li>Coordinate with Finance to ensure timely invoicing and collections.</li></ul><p><b>Reporting &amp; Market Intelligence</b></p><ul><li>Track and report account performance, KPIs, and revenue forecasts.</li><li>Monitor market trends, competitor activity, and customer insights.</li><li>Identify new opportunities within existing clients and strategic accounts.</li><li>Represent the organization at relevant industry events and forums.</li></ul><p><b>Required Experience &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, Sales, or related field (Master&rsquo;s preferred).</li><li><b>3+ years of proven experience as a Key Account Manager / Account Manager</b>, preferably in <b>Cyber Security</b>.</li><li>Demonstrated success managing enterprise accounts and achieving sales targets.</li><li>Experience managing accounts with <b>USD 2&ndash;5 million+ cumulative revenue</b>.</li><li>Experience selling to <b>Financial Services or Telecom</b> sectors.</li><li>Strong experience with <b>CRM systems</b> and Microsoft Office (Excel &amp; PowerPoint).</li><li>Ability to work with structured procurement and decision-making processes.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong negotiation and stakeholder management skills.</li><li>Excellent written and verbal communication in English.</li><li>Customer-centric mindset with strong ownership and accountability.</li><li>Ability to manage multiple accounts and deals simultaneously.</li><li>Analytical, goal-oriented, and problem-solving focused.</li><li>High integrity, professionalism, and transparency.</li></ul><p><b>What We Offer</b></p><ul><li>Health Insurance (IPD &amp; OPD)</li><li>Sales Commission as per company policy</li><li>Certification reimbursement up to <b>USD 1,000 annually</b></li><li>Annual leaves and benefits as per company policy</li><li>Career growth in a fast-growing Cyber Security environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs250,000.00 - Rs350,000.00 per month</p><p>Work Location: In person</p>

Key Account Manager – Cyber Security (sales)

Climax Software Solutions

<p><b>Job Description</b></p><p><b>Head of Customer Support</b></p><p><b>Reports To</b></p><p>CEO / COO</p><p><b>Job Summary</b></p><p>An experienced <b>Senior Manager</b> <b>Customer Support</b> to lead, govern, and scale ERP support and delivery across the organization. This role serves as the single-point owner of ERP business domain knowledge, customer success, and delivery execution, acting as a bridge between customers, support teams, business analysis, QA, development, and leadership.</p><p>The ideal candidate brings a strong mix of ERP functional expertise, technical understanding, project management, Agile delivery leadership, and people management, with proven experience operating at a <b>head-level in an ERP product-based environment, preferably within the shipping and logistics</b></p><p><b>NOTE: CANDIDATES WITH EXPERIEINCE IN SHIPPING &amp; LOGISTICS WILL BE PREFFERED. EXPERIENCE IN A LEADERSHIP ROLE IN PRODUCT BASED CUSTOMER SUPPORT DEPARTMENT IS A MUST.</b></p><p><b>Key Responsibilities</b></p><p><b>1. Executive Customer Ownership &amp; Stakeholder Management</b></p><ul><li>Act as the <b>primary escalation and relationship owner</b> for key ERP customers.</li><li>Represent the organization in <b>high-level customer discussions, escalations, and delivery reviews</b>.</li><li>Own customer satisfaction, ERP adoption success, and long-term account health from a functional and delivery perspective.</li></ul><p><b>2. ERP Support Operations &amp; Department Leadership</b></p><ul><li>Provide <b>end-to-end process quality assurance</b> of ERP functional and technical support teams.</li><li>Define and enforce support standards, SLAs, escalation frameworks, and service quality benchmarks.</li><li>Ensure seamless coordination between Support, BA, QA, and Development teams.</li><li>Build a culture of <b>accountability, ownership, and customer-first execution</b>.</li><li><b>Identify performance, skill, and coordination gaps at individual, team, and department levels, and lead corrective action plans.</b></li></ul><p><b>3. ERP Business Analysis &amp; Domain Governance</b></p><ul><li>Act as the <b>organizational authority on ERP business domain knowledge</b>, particularly aligned with shipping, logistics, and operational workflows.</li><li>Lead complex requirement discovery sessions and stakeholder workshops.</li><li>Translate business needs into approved functional designs, user stories, and process flows.</li><li>Review and sign off on BRDs, FRDs, change requests, and functional scope.</li><li>Govern UAT strategy, execution, and business sign-off.</li></ul><p><b>4. ERP Implementation &amp; Functional Delivery Oversight</b></p><ul><li>Provide leadership oversight for <b>ERP implementations, upgrades, and major rollouts</b>.</li><li>Ensure implementations align with defined scope, timelines, and business objectives.</li><li>Own functional quality during configuration, UAT, go-live, and hyper-care phases.</li><li><b>Ensure hands-on functional understanding of critical ERP modules relevant to operations, finance, inventory, logistics, and system integrations.</b></li></ul><p><b>5. Technical &amp; Analytical Leadership</b></p><ul><li>Possess strong <b>technical understanding of ERP systems</b>, architecture, integrations, and data flows.</li><li>Establish and maintain dashboards and analytics for support performance, delivery health, and customer KPIs.</li><li>Use data-driven insights to drive continuous improvement and executive decision-making.</li></ul><p><b>6. Talent Development, Training &amp; Capability Building</b></p><ul><li>Own ERP functional capability building across support and BA teams.</li><li>Design structured onboarding, training, and upskilling programs.</li><li>Mentor senior team members and <b>develop future leaders within ERP operations</b>.</li></ul><p><b>7. Cross-Functional &amp; Pre-Sales Leadership</b></p><ul><li>Act as the <b>central coordination authority</b> between Support, BA, QA, Development, Sales, and Management.</li><li>Provide senior-level functional and delivery input during pre-sales discussions, demos, and solutioning.</li><li>Support strategic planning related to ERP product usage, customer expansion, and service maturity.</li></ul><p><b>8. KPIs, Reporting &amp; Continuous Improvement</b></p><ul><li>Define and own KPIs including <b>SLA compliance, customer satisfaction, sprint velocity, UAT success, issue recurrence, and delivery predictability</b>.</li><li>Present regular operational and delivery reports to executive leadership.</li><li>Drive continuous improvement initiatives across ERP support and delivery operations.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or related field.</li><li><b>7&ndash;10+ years of ERP experience</b> across support, functional consulting, business analysis, and delivery roles.</li><li><b>Proven experience working with ERP systems in shipping, logistics, or supply chain environments is highly preferred.</b></li><li>Proven experience managing ERP projects and <b>Agile delivery frameworks from scratch</b>.</li><li>Excellent leadership, communication, analytical, and decision-making skills.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

SENIOR MANAGER CUSTOMER SUPPORT

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Job Description</div></div><div><div>
The Jonas Synergy Marketing Specialist is a remote, full-time position focused on driving digital</div></div><div><div>
marketing success for golf course clients. This role supports the onboarding, implementation,</div></div><div><div>
and management of marketing solutions, including websites, mobile apps, email, and SMS</div></div><div><div>
campaigns. Reporting to the Director of Digital Experience, the specialist ensures seamless</div></div><div><div>
client experiences through project management, technical support, and strategic</div></div><div><div>
consultation. Ideal candidates have a background in digital marketing and the golf industry,</div></div><div><div>
with expertise in platforms like WordPress and Jira, strong organizational skills, and a passion</div></div><div><div>
for helping clients thrive. This role emphasizes collaboration, creativity, and delivering</div></div><div><div>
measurable results through innovative marketing strategies.</div></div><div></div><div><div>
WHO WE ARE</div></div><div><div>
Jonas Synergy is a fast-growing Detroit-based company in the golf industry that is looking for</div></div><div><div>
people who are action oriented, customer-focused, quick to learn, dedicated, accountable,</div></div><div><div>
and driven. We design and build comprehensive software that&rsquo;s simple to use so that golf</div></div><div><div>
business owners and operators can focus on what they do best&mdash;providing unforgettable golf</div></div><div><div>
experiences.</div></div><div></div><div><div>
HOW WE WORK</div></div><div><div>
We make bedrock business principles accessible and intuitive for golf courses operators of all</div></div><div><div>
sizes by arming our partners with comprehensive and easy to use software solutions.</div></div><div><div>
We like operating at full throttle in a collaborative group of both seasoned startup veterans</div></div><div><div>
and tech-novices who deliberate about the right way to do things, and who are empowered to</div></div><div><div>
take smart risks, find brilliant solutions, and build things that better the well-being of our</div></div><div><div>
customers and theirs. We&rsquo;re doing our best work when we&rsquo;re learning from our mistakes,</div></div><div><div>
improving on our successes, and finding abilities we didn&rsquo;t know that we had.</div></div><div></div><div><div>
WHAT YOU&rsquo;LL DO</div></div><div><div>
The Jonas Synergy Marketing Specialist plays a key role in supporting the growth and</div></div><div><div>
implementation of digital marketing solutions for golf course clients. Reporting to the</div></div><div><div>
Director of Digital Experience, this role is focused on the execution, onboarding, and</div></div><div><div>
enhancement of marketing services, including websites, mobile apps, email marketing and</div></div><div><div>
sms marketing, and other digital tools. The ideal candidate will be a hands-on team member</div></div><div><div>
with experience in customer relationship management and a passion for helping businesses</div></div><div><div>
succeed through innovative technology solutions.</div></div><div><div>
The ideal candidate has a background in both digital marketing and the golf industry, with a</div></div><div><div>
proven track record of executing successful digital marketing strategies, while also being very</div></div><div><div>
comfortable with relationship management and getting the most out of their interaction with</div></div><div><div>
the golf course operators. The daily responsibilities will include but not be limited to:</div></div><div></div><div><ul><li>Client Onboarding:</li></ul></div><div><ul><li>Assist in onboarding new and existing client websites using platforms such as</li></ul></div><div><div>
WordPress.</div></div><div><ul><li>Manage the implementation of white-label mobile applications and email/SMS</li></ul></div><div><div>
marketing tools for clients.</div></div><div></div><div><ul><li>Project Management:</li></ul></div><div><ul><li>Lead and manage digital projects for websites, mobile apps, and email/SMS</li></ul></div><div><div>
marketing from inception to completion, ensuring projects stay on track, meet</div></div><div><div>
deadlines, and exceed client expectations.</div></div><div><ul><li>Use tools such as Jira for tracking project milestones, managing tasks, and</li></ul></div><div><div>
collaborating with cross-functional teams.</div></div><div><ul><li>Coordinate with internal stakeholders and clients to ensure smooth</li></ul></div><div><div>
communication and delivery of services.</div></div><div></div><div><ul><li>Ongoing Support for Digital Products:</li></ul></div><div><ul><li>Provide ongoing support for client websites, mobile applications, and</li></ul></div><div><div>
email/SMS marketing platforms.</div></div><div><ul><li>Troubleshoot technical issues and work with relevant teams to resolve any</li></ul></div><div><div>
product-related concerns quickly and effectively.</div></div><div></div><div><ul><li>Customer Engagement &amp; Strategy:</li></ul></div><div><ul><li>Serve as a key point of contact for clients, understanding their needs and</li></ul></div><div><div>
offering recommendations on best practices for digital engagement.</div></div><div><ul><li>Monitor client campaigns, analyze performance metrics, and suggest</li></ul></div><div><div>
optimizations for better outcomes.</div></div><div></div><div><ul><li>Product Expertise &amp; Training:</li></ul></div><div><ul><li>Maintain a deep understanding of Jonas Synergy&rsquo;s tools, including WordPress for</li></ul></div><div><div>
website design, mobile app, email marketing platforms, and Google Workspace.</div></div><div><ul><li>Educate clients on best practices and product features, providing training and</li></ul></div><div><div>
support as needed.</div></div><div></div><div><ul><li>Collaboration &amp; Internal Coordination:</li></ul></div><div><ul><li>Work cross-functionally with teams such as Sales, Implementation, Support,</li></ul></div><div><div>
and Customer Success to deliver top-notch client service and drive product</div></div><div><div>
adoption.</div></div><div></div><div><div>
HOW YOU&rsquo;LL DO IT</div></div><div><ul><li>In depth training on our golf course management platform and digital products.</li></ul></div><div><ul><li>Work closely with our golf course operators to learn their needs.</li></ul></div><div><ul><li>Prioritize tasks for multiple projects.</li></ul></div><div><ul><li>Strong communication and writing skills.</li></ul></div><div><ul><li>Strong organizational and time management skills.</li></ul></div><div><ul><li>Passion for both golf and digital marketing, exhibiting empathy for customers and their</li></ul></div><div><div>
success, through our marketing offering.</div></div><div><ul><li>Passion for being a part of a growing organization.</li></ul></div><div></div><div><div>
WHO YOU ARE</div></div><div><div>
You&rsquo;re passionate about helping golf course operators and their teams elevate their businesses</div></div><div><div>
through innovative digital marketing solutions. You&rsquo;re the kind of person who digs into the</div></div><div><div>
details of their challenges, understanding their unique needs and delivering tailored</div></div><div><div>
strategies to enhance their online presence. You thrive on making sure your clients succeed,</div></div><div><div>
whether it's through well-executed websites, mobile apps, or marketing campaigns.</div></div><div><div>
You&rsquo;re a strong listener and communicator, able to translate a client&rsquo;s goals into actionable</div></div><div><div>
digital solutions. Building relationships is second nature to you, and you genuinely enjoy</div></div><div><div>
working with clients to understand their vision&mdash;how they want to connect with their golfers</div></div><div><div>
and present their brand. You&rsquo;re comfortable working with the familiar, but you&rsquo;re also excited</div></div><div><div>
to introduce new, creative ideas that push the boundaries of traditional marketing.</div></div><div></div><div><div>
Requirements:</div></div><div><ul><li>Bachelor's degree in marketing, business administration, or a related field.</li></ul></div><div><ul><li>Experience in a customer-facing role such as marketing, account management, or</li></ul></div><div><div>
customer success, preferably in digital marketing.</div></div><div><ul><li>Strong knowledge and experience in using WordPress for website design, email</li></ul></div><div><div>
marketing platforms, Google Workspace, and Jira for project management.</div></div><div><ul><li>Familiarity with mobile application deployment and marketing automation tools.</li></ul></div><div><ul><li>Demonstrated ability to manage multiple digital projects (websites, mobile apps,</li></ul></div><div><div>
email/SMS marketing) simultaneously, delivering them on time and within scope.</div></div><div><ul><li>Experience working with golf course management software or in the golf industry is a</li></ul></div><div><div>
plus.</div></div><div><ul><li>Excellent communication and relationship-building skills, with a focus on solving client</li></ul></div><div><div>
problems and delivering value.</div></div><div><ul><li>Technical aptitude with the ability to learn new tools and technologies quickly.</li></ul></div><div><ul><li>Strong organizational skills and attention to detail, especially in managing complex</li></ul></div><div><div>
projects across multiple clients.</div></div><div><ul><li>Ability to provide ongoing support and technical assistance to clients, ensuring</li></ul></div><div><div>
long-term success with Jonas Synergy&rsquo;s digital products.</div></div><div></div><div><div>
30-60-90 STARING PLAN</div></div><div><div>
Days 1-30:</div></div><div><ul><li>Learn the framework of your day-to-day responsibilities.</li></ul></div><div><ul><li>Gain in-depth knowledge of Jonas Synergy software, including the Jonas Synergy Marketing</li></ul></div><div><div>
tools and associated software used in the role.</div></div><div><ul><li>Collaborate with the Director of Digital Experience and Managed Marketing Team Lead</li></ul></div><div><div>
to understand the product offering, the tools we leverage, and the infrastructure that</div></div><div><div>
is in place.</div></div><div><ul><li>Begin familiarizing yourself with tools like WordPress, email/SMS marketing platforms,</li></ul></div><div><div>
and project management tools such as Jira.</div></div><div><ul><li>Participate in introductory client meetings and training sessions to understand client</li></ul></div><div><div>
expectations and how to manage relationships effectively.</div></div><div><ul><li>Shadow senior team members to observe onboarding processes for new clients,</li></ul></div><div><div>
specifically focusing on website, mobile app, and email/SMS marketing tools.</div></div><div><div>
Days 31-60:</div></div><div><ul><li>Shadow the Director of Digital Experience to gain a deeper understanding of the</li></ul></div><div><div>
day-to-day functions of the role.</div></div><div><ul><li>Take on your first client project, with assistance from the Director, working through</li></ul></div><div><div>
the various steps involved with managing accounts from onboarding to ongoing</div></div><div><div>
support.</div></div><div><ul><li>Develop initial marketing plans for Managed Marketing clients, incorporating website</li></ul></div><div><div>
updates, mobile app launches, and email/SMS campaigns.</div></div><div><ul><li>Create monthly customer meeting outlines and content for ongoing client check-ins,</li></ul></div><div><div>
making use of reporting tools to evaluate campaign performance.</div></div><div><ul><li>Draft templates and content for email blasts, campaigns, SMS texts, and social media</li></ul></div><div><div>
posts, tailored to the specific needs of your clients.</div></div><div><ul><li>Work within social media management and performance reporting platforms to</li></ul></div><div><div>
monitor client marketing efforts.</div></div><div><ul><li>Begin using Google Business Management tools, exploring strategies for optimizing</li></ul></div><div><div>
client visibility and engagement through local SEO and Google tools.</div></div><div><div>
Days 61-90 (and beyond):</div></div><div><ul><li>Manage a full client workload, taking responsibility for multiple golf course accounts</li></ul></div><div><div>
and their respective digital marketing projects.</div></div><div><ul><li>Closely monitor the performance of various marketing campaigns, tracking key metrics</li></ul></div><div><div>
(open rates, click-through rates, engagement) and analyzing data to evaluate the</div></div><div><div>
effectiveness of campaigns.</div></div><div><ul><li>Plan and execute full marketing campaigns for golf course clients, including content</li></ul></div><div><div>
creation, campaign scheduling, asset coordination, and ensuring on-time delivery</div></div><div><div>
across multiple channels (email, SMS, social media, mobile apps).</div></div><div><ul><li>Build strong relationships with clients by understanding their business goals and</li></ul></div><div><div>
aligning marketing strategies to support those objectives.</div></div><div><ul><li>Conduct regular client meetings to discuss performance metrics, provide</li></ul></div><div><div>
recommendations for improvement, and identify new opportunities for growth.</div></div><div><ul><li>Actively contribute to the continuous improvement of Jonas Synergy&rsquo;s managed</li></ul></div><div><div>
marketing services by sharing feedback, identifying process improvements, and</div></div><div><div>
suggesting innovative marketing strategies.</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Digital Marketing Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Success Specialist

Taraki

<div>
 This job is with
 <strong>
  Haball Private Limited.
  <br/>
  <br/>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle banks , Corporate, Distributor and Retailer support.
  </li>
  <li>
   Handle dispute resolution with the customer and liaison with internal teams, PSO/PSP/Banks, ensure legal compliance.
  </li>
  <li>
   Respond to Support request of all Levels.
  </li>
  <li>
   Own and drive Severity 1/2 Incidents.
  </li>
  <li>
   Determine solution adoption and uptake of transactions.
  </li>
  <li>
   Conduct Operational Review meetings with Corporate Customers
  </li>
  <li>
   Maintain incidents reports and share with line manager on weekly basis
  </li>
  <li>
   Strong understanding of digital payments, settlements, and transaction flows.
  </li>
  <li>
   Ability to handle failed transactions, reconciliation issues, and operational queries.
  </li>
  <li>
   Comfortable working with CRM/ticketing tools
  </li>
  <li>
   Good communication skills (written &amp; verbal) for emails, calls, and WhatsApp coordination.
  </li>
  <li>
   Ability to work under pressure and manage multiple tickets simultaneously.
  </li>
  <li>
   Strong follow-up and documentation skills.
   <br/>
  </li>
 </ul>
</div>


Customer Success Executive - Haball Private Limited

Eleganz Luxury

<p><b>Job Title: Store Manager</b></p><p><b>Role Description</b></p><p>This is a full-time on-site role based in Karachi for a Store Manager. The Store Manager will oversee daily store operations, manage sales goals, and ensure a high level of customer satisfaction. Responsibilities include supervising staff, maintaining inventory control, implementing retail loss prevention measures, and providing exceptional customer service. The role also involves ensuring the store's overall success through operational efficiency and effective team management.</p><p><b>Qualifications</b></p><ul><li>Strong skills in Customer Service and ensuring Customer Satisfaction.</li><li>Excellent Communication skills to foster relationships with customers and team members.</li><li>Proven experience in Store Management, including staff supervision and operational oversight.</li><li>Knowledge of Retail Loss Prevention strategies and ability to implement them effectively.</li><li>Ability to work in a fast-paced retail environment, demonstrating problem-solving and leadership skills.</li><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li><li>Experience in the beauty or luxury retail industry is an advantage.</li></ul><p><b>Location: Dolmen Mall Tariq Road</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Store Manager

Levi Strauss

<div><div><div><div>Levi Strauss &amp; Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's&reg;, Dockers&reg;, Beyond Yoga&reg;) stand for freedom and self-expression.</div></div><div></div><div><div>
Assistant Store Manager is an integral part of the store management team by developing the store team and contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth. Assumes responsibility for store in the absence of Store Manager and/or Associate Store Manager.</div></div><div></div><div><div><br>
We're looking for an Assistant Manager who shares our values:</div></div><div><ul><li><div>
Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.</div></li></ul></div><div><ul><li><div>
Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers.</div></li></ul></div><div><ul><li><div>
Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more.</div></li></ul></div><div><ul><li><div>
Drives Performance: You're results-oriented and support the team.</div></li></ul></div><div></div><div><div><br>
You'll support the leadership team to success:</div></div><div><ul><li><div>
Growing Sales: Implement strategies to grow sales and analyze data to drive revenue growth.</div></li></ul></div><div><ul><li><div>
Be a coach: Mentor and motivate team members by providing guidance and leading by example.</div></li></ul></div><div><ul><li><div>
Operational Excellence: Oversee daily operations to ensure efficiency and uphold high standards.</div></li></ul></div><div><ul><li><div>
Customer Focus: Provide outstanding customer service and create a welcoming shopping environment.</div></li></ul></div></div><div></div><div><div><div><br>
The role requires someone who:</div></div><div><ul><li><div>
3+ years retail leadership experience and proven skills in coaching and training; exhibits discretion, professional judgement, tact and diplomacy.</div></li></ul></div><div><ul><li><div>
You are a collaborative role model exhibiting behaviors aligned with company culture.</div></li></ul></div><div><ul><li><div>
Complies with all Levi's&reg; Stores policies, procedures, and programs, while able to follow directives of store management.</div></li></ul></div><div><ul><li><div>
Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders.</div></li></ul></div></div><div></div><div>
LOCATION</div>
Karachi, Pakistan<div></div><div>
FULL TIME/PART TIME</div>
Full time<div><div>
Current LS&amp;Co Employees, apply via your Workday account.</div></div></div>

Assistant Store Manager

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