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Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technology Account Manager Country Switches
Technology Account Manager Country Switches Overview 
 
As a Technology Account Manager, you will play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction. You will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard&rsquo;s products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery. While not directly managing projects, you will be responsible for monitoring progress, identifying bottlenecks, and ensuring timely resolution. 
 
Additionally, and hen required, you will engage in both pre- and post-sales activities, offering consultative expertise to internal teams, identifying revenue-generating opportunities, and delivering innovative solutions tailored to complex customer needs. 
 
Key Responsibilities: 
 
1. Client Relationship Management 
o Develop and maintain strong relationships with banking partners, third-party processors, and key stakeholders. 
o Serve as a trusted advisor, addressing inquiries, concerns, and escalations. 
o Ensure customer needs are met with innovative and tailored solutions. 
2. Technical &amp; Business Expertise 
o Leverage deep knowledge of the Mastercard solutions to provide consultative support and insights. 
o Translate complex technical concepts into business-relevant solutions. 
o Stay updated on industry trends, emerging technologies, and regulatory changes. 
3. Sales &amp; Revenue Growth Support 
o Partner with account teams to identify revenue-generating opportunities. 
o Assist in pre- and post-sales activities, contributing technical expertise to proposals. 
o Develop strategies to expand product adoption and maximize business value for customers. 
4. Project Oversight &amp; Issue Resolution 
o Monitor ongoing projects, ensuring alignment with customer expectations. 
o Identify bottlenecks and proactively implement solutions with internal teams. 
o Coordinate with cross-functional teams for timely delivery of products and services. 
5. Strategic Initiative Leadership 
o Identify opportunities for process improvements and customer experience enhancements. 
o Drive initiatives to streamline operations, optimize performance, and increase efficiency. 
o Advocate for customer needs internally, influencing product and service enhancements. 
6. Cross-Functional Collaboration 
o Work closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences. 
o Facilitate knowledge-sharing and best practices across teams. 
o Represent customer feedback in internal discussions, ensuring alignment with business strategies. 
7. Performance Monitoring &amp; Reporting 
o Track and analyze key performance indicators (KPIs) to measure account success. 
o Prepare and extract regular reports on performance, project status, and market trends. 
o Present insights and recommendations to leadership for strategic decision-making. 
8. Training &amp; Knowledge Transfer 
o Promote and support training activities related to Mastercard products, mandates, and industry best practices. 
o Conduct review forums to keep customers updated on new technologies and compliance requirements. 
o Support the development and delivery of tailored training sessions. 
 
All About You 
 
We are looking for a customer-focused, technically proficient, and strategic thinker who thrives in a fast-paced, collaborative environment. The ideal candidate should possess: 
Minimum Qualifications &amp; Experience: 
 
<ul><li>Education:</li></ul>
o Bachelor&rsquo;s degree in Engineering, Computer Science, Information Systems, or a related field. 
<ul><li>Industry Experience:</li></ul>
o Mid-career with a of proven experience in the payments industry, financial technology, or banking. 
o Strong understanding of market dynamics, regulatory requirements, and emerging trends. 
o Experience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions. 
<ul><li>Technical &amp; Problem-Solving Skills:</li></ul>
o Strong analytical and conceptual thinking abilities. 
o Ability to translate technical concepts into business value. 
o Problem-solving mindset to address complex customer challenges. 
<ul><li>Customer-Centric Mindset:</li></ul>
o Commitment to delivering high-quality solutions. 
o Strong focus on customer needs, satisfaction, and long-term success. 
o Experience in managing customer expectations, resolving escalations, and ensuring seamless service delivery. 
<ul><li>Communication &amp; Collaboration:</li></ul>
o Excellent interpersonal, verbal, and written communication skills. 
o Ability to influence and build strong relationships across various levels of an organization. 
o Experience working cross-functionally with internal teams, banking partners, and third-party providers. 
o
 
If you are passionate about driving customer and market success, leveraging your technical expertise, and fostering strategic relationships, we would love to hear from you!
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Technology Account Manager Country Switches

Key Responsibilities:<ul><li>Manage and optimize HubSpot CRM (pipelines, workflows, automation, integrations).</li><li>Ensure data accuracy and maintain customer records.</li><li>Generate dashboards, reports, and actionable insights.</li><li>Collaborate with sales, marketing, and customer success teams.</li><li>Train staff and improve HubSpot adoption.</li><li>Monitor campaigns, conversions, and customer engagement.</li><li>Stay updated on HubSpot features and apply best practices.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>3&ndash;5+ years CRM experience, with 2+ years in HubSpot.</li><li>Proficiency in HubSpot Marketing, Sales, and Service Hubs.</li><li>Strong data analysis, reporting, and process automation skills.</li><li>Excellent communication and collaboration abilities</li></ul>Other Details:Timings: 10:00 am to 7:00 pmLocation: Gulshan e Iqbal, Block 9, Karachi.Job Type: Full-timeWork Location: In person

CRM Manager

Icon Global Pvt. Ltd

ICON Global (Pvt.) Ltd. is hiring a Customer Retention Executive who will be responsible for strengthening long-term customer relationships, reducing churn, and ensuring client satisfaction.Key Responsibilities:<ul><li>Build and maintain strong relationships with existing clients to encourage repeat business and customer loyalty.</li><li>Handle customer queries and complaints across phone, email, and chat with professionalism and empathy.</li><li>Analyse customer behaviour to identify potential churn risks and implement strategies to retain them.</li><li>Up sell and cross-sell products/services to maximise customer value.Maintain accurate customer records in CRM (Zoho CRM experience preferred).</li><li>Collaborate with internal departments (Sales, Marketing, Accounts &amp; Logistics) to resolve customer issues and improve service delivery.</li><li>Track retention metrics and prepare regular reports on customer satisfaction, loyalty, and feedback.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>Minimum 2 years of experience in customer retention, client relations, or customer service.</li><li>Strong communication, negotiation, and problem-solving skills.</li><li>Familiarity with CRM systems (Zoho CRM experience will be a plus).</li><li>Strong sales acumen and customer-focused mindset.</li></ul>Location: DHA Phase 2 Extension, KarachiTimings: 5 PM - 2 AM (Monday - Friday)Job Type: Full-timeWork Location: In person

Customer Retention Executive

ICON Global (Pvt.) Ltd. is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>Timings: 8 PM - 5 AM (Monday - Friday)Job Type: Full-timeWork Location: In person

Customer Retention Executive (Night Shift)

Human Capital HR Solutions

Key Responsibilities:<ul><li>Serve as the main point of contact for assigned clients.</li><li>Develop and maintain strong client relationships to ensure satisfaction and loyalty.</li><li>Understand client needs and provide tailored solutions.</li><li>Coordinate with internal teams to deliver quality service.</li><li>Resolve client concerns promptly and effectively.</li><li>Identify opportunities for upselling or cross-selling services.</li><li>Prepare reports on client feedback and business performance.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>Proven experience in client management or customer-facing roles.</li><li>Excellent communication, negotiation, and problem-solving skills.</li><li>Ability to manage multiple accounts and work under pressure.</li><li>Proficiency in MS Office/CRM tools.</li></ul>Job Type: Full-timeWork Location: On the road

Client Relationship Manager

DM Clinical Research

<div>We are seeking a Product Owner (L3 Level, 5-7 Years Experience) to drive the development and enhancement of digital products and solutions based on product manager long term vision and strategy. The Product Owner will collaborate with stakeholders, development teams, and UX designers to define, prioritize, and deliver sprint backlogs that align with business objectives and user needs. This role requires a strong mix of business acumen, technical understanding, and Agile methodology expertise to ensure successful product sprint delivery.
DUTIES &amp; RESPONSIBILITIES<ul><li>
Lead the requirements gathering process with end users, customer leadership, subject matter experts, and internal teams and leadership
</li><li>Serve as a liaison between the customer community and the software development life cycle teams</li><li>
Owns product issues and backlog based on understanding of product strategy and requirements</li><li>
Lead design and refinement meetings</li><li>
Actively owns refinement of acceptance criteria
</li><li>Manages product artifacts (personas, user journey maps, workflow diagrams)
</li><li>Contributes to release goals based on knowledge of user base and feasibility
</li><li>Manage product releases
</li></ul>Works closely with the Product Manager to:
<ul><li>Manage internal stakeholder relationships: Support, Documentation, SDLC team and Leadership
</li><li>Analyze customer problems, how they relate to product strategy, and how they can be solved on a product&rsquo;s roadmap
</li><li>Track release progress and mitigate risks
</li><li>Develops an understanding of product, industry, and market, including product position, customer needs, owning use cases for product, and problems being solved (why and how)
</li><li>Subject expert for product area
</li><li>Lead internal trainings with product success team</li><li>
Work with the success team to write product documentation
</li><li>Performs other job-related duties as assigned</li></ul>
KNOWLEDGE &amp; EXPERIENCE
Education:<ul><li>
College degree in Business, Technology or related preferred</li></ul>
Experience:<ul><li>
Minimum 5 years of previous experience in software development planning and analysis Strong analytical and organizational skills
</li></ul>Credentials:<ul><li>
Experience with agile/scrum preferred
</li><li>Product Owner professional certification preferred
</li><li>Excellent verbal and written communication skills</li></ul>
Knowledge and Skills:<ul><li>
N/A</li></ul></div>

Product Owner

Hot N Spicy Pvt Ltd

Job description:Position Title: Restaurant Shift ManagerJob Location: Defence Phase 5 &amp; 6 , Tower, Malir, North NazimabadJob Description:As the Restaurant Shift Manager, you will be responsible to manage shifts within the restaurant as detailed by the operations and branch manager and to maintain the highest possible standards of customer service, product quality and restaurant cleanliness.Key Responsibilities:<ul><li>To carry out QSC (Quality, Service &amp; Cleanliness) checks including meat cook outs.</li><li>To ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issues.</li><li>To ensure all food and equipment is prepared in time for the restaurant opening or ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening.</li><li>To draw up and implement staff positioning plans through a shift.</li><li>To ensure correct stock levels of product during shift with special attention to peak times to assist with service times.</li><li>To ensure that all equipment is kept within hygiene standards required.</li><li>To ensure all accidents or incidents in the restaurant are reported fully.</li><li>Manage safe controls and ensure all cash is accounted for within the Company Cash Policy.</li><li>Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff.</li><li>Resolve customer complaints promptly.</li><li>Provide on-the-job training to new staff and corrective training to all staff</li></ul>Qualifications:<ul><li>Intermediate or Bachelor's degree</li><li>Good communication and negotiation abilities.</li><li>Knowledge of food safety and sanitation regulations.</li><li>Proficiency in restaurant management software and MS Office applications.</li><li>Night shift preferred</li></ul>If you're passionate about the restaurant industry and possess the necessary skills and experience, we invite you to join our team and help us continue to delight our customers and drive business success. Apply todayJob Type: Full-timePay: Rs37,000.00 - Rs47,000.00 per monthWork Location: In person

Restaurant Shift Manager

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