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customer retentions specialist

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customer sales representative

customer success manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
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 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
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 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
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 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
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 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
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 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Aspire92

Aspire 92 is seeking an experienced Key Account Manager with a strong background in finance and accounting, specifically from an ACCA qualification. The ideal candidate will be responsible for managing large, strategic accounts, ensuring client satisfaction, and driving business growth through excellent relationship management and service delivery. This role requires strong management skills, attention to detail, and the ability to collaborate across departments to meet and exceed client expectations.Key Responsibilities:<ul><li>Manage and nurture relationships with key accounts, acting as the primary point of contact.</li><li>Understand client needs and provide tailored solutions to meet their objectives.</li><li>Ensure consistent high-level service delivery and client satisfaction.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Collaborate with internal teams such as finance, sales, and operations to align on client needs and ensure successful project execution.</li><li>Prepare and present financial reports, forecasts, and performance reviews to senior management and clients.</li><li>Negotiate contracts, renewals, and terms with clients.</li><li>Monitor industry trends and competitors to provide strategic insights for account growth.</li><li>Develop and implement account strategies that align with the company&rsquo;s goals.</li></ul>Requirements:<ul><li>ACCA qualification is mandatory.</li><li>Proven experience in managing large or key accounts, preferably in finance or related sectors.</li><li>Strong management and leadership skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to analyze financial data and present actionable insights.</li><li>Proficiency in Microsoft Office Suite (especially Excel) and CRM software.</li><li>Strong problem-solving skills and ability to work under pressure.</li></ul>Preferred:<ul><li>Experience in handling accounts within a corporate or B2B environment.</li><li>Familiarity with financial forecasting and budgeting.</li></ul>Job Type: Full-timeWork Location: Remote

Customer Success Manager – Key Accounts

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
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 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
 </li>
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 Conveyance facility
 </li>
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 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

NielsenIQ

<div><div><div>The NIQ Customer Success team is a modern service team that is transforming the way we serve our clients with new and updated tools, enabling our teams to accomplish their tasks quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We serve as the key link between NIQ and clients, and our service and delivery are the reasons clients will continue to invest in our products and services.
Responsibilities:
Managing the client &ndash; The candidate must be able to individually communicate with the client and manage the client by addressing their queries comprehensively. Must have experience of handling multiple projects simultaneously.
Writing Proposal &ndash; Must be able to work on research proposals according to the brief received from the client by assimilating the client&rsquo;s marketing or business problems.
Report Making &ndash; Must be able to work on the report with a detailed understanding on how the report is to be prepared with recommendations.
Advanced Analysis - Must be aware about regression- Correlation, CBC etc. i.e., how to analyze the data and how to apply it in diff. scenarios.
Research &ndash; Must be knowledgeable about different types of research e.g., BH &ndash; What are the various components of BHT study? How to interpret and read the data? What is U&amp;A study? What is a segmentation study &amp; what are its components? Etc.
Analysis &ndash; Must be able to make the Analysis plan and develop the framework of the analysis plan. Depending on the proposal &amp; objectives. Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects.
This includes:<ul><li>
Develop questionnaires and other research materials as needed.</li><li>
 Participate in the planning and execution of research projects.</li><li>
Manage research projects from start to finish, including project planning, data collection, analysis, and report writing.</li><li>
Ensure that research projects are completed on time and within budget. Must understand the costing framework of a project.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Research Executive (Karachi)

Icon Global Pvt. Ltd

ICON Global (Pvt.) Ltd. is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>Timings: 8 PM - 5 AM (Monday - Friday)Job Type: Full-timeWork Location: In person

Customer Retention Executive (Night Shift)

MAERSK

<div>Customer Implementation Management leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation), to ensure smooth transition of new or additional business into the organization. Acts as the customers&rsquo; centre of gravity on implementations and issue resolution. Drives the overall implementation project plan across all geographies and ensure delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed. Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results &ndash; although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common. Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization. Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others. A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes. Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution. The job requires previous work experience in a related area, or practical knowledge obtained via advanced education. Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer Implementation Manager

Careem

<div><div>Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.</div><div> 
<div>
About the team 
 
You will get to be part of a dynamic team composed of Careem veterans to new tigers who joined on a mission to build and propel Careem Food to become the market leader. We strive to embody our values of ownership, shooting to the moon, and being of service to customers, partners, colleagues, and captains. As an Incubation Executive you will have the essential role of managing the team responsible for executing our sales strategy and vision by successfully signing and onboarding new partners and improving the customer experience through an increased restaurant supply for our customers.</div><div></div><div> 
 
What you'll do 
 
Account Management and coordination</div>
<ul><li>Target and end goal driven individual</li>
<li>Understand how to achieve an end goal by focusing on individual KPIs and measuring each</li>
<li>Proficient in communication and interacting with new accounts on Careem</li>
<li>Ability to push, sell and drive decision making with external stakeholders</li>
</ul><div>Organization and process driven</div>
<ul><li>Ability to juggle multiple moving priorities</li>
<li>Problem solve and implement changes at scale</li>
<li>Proficient in ability to execute plans with excellence whilst being highly flexible to changing priorities and implementing new learnings</li></ul> 
<div> 
 
What you'll need</div>
<ul><li>1-3 years of experience in customer facing commercial or operational roles</li>
<li>Strong written and spoken communication skills in English, Urdu</li>
<li>Track record of working with multiple external stakeholders simultaneously</li>
<li>Ability to be flexible, self-driven and able to thrive in a fast paced environment</li>
<li>Motivated to be one of the first members of a new team and being able to support in setting the structure and strategy</li>
<li>Driven by a culture of high performance, momentum and sense of purpose</li>
<li>Food delivery/tech experience experience is a plus</li>
<li>Proficient in data analysis,reading, reporting, excel, etc.</li>
<li>Experience with CRM tools</li></ul> 


What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

Senior Incubation Executive

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