customer service representative Jobs in Karachi

customer service representative

customer sales representative Jobs in Karachi

customer sales representative

customer support agent

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer success manager

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

Customer Success Manager

Qureos

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

10Pearls

<div>Company Overview
10Pearls is an end-to-end digital technology services partner that helps businesses use technology as a competitive advantage. We digitize existing businesses, build innovative new products, and augment teams with high-performing talent. Our expertise spans product management, user experience and design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging technologies, and quality assurance-ensuring we deliver solutions that meet real business needs.
We serve a diverse client base-from large enterprises to SMBs and high-growth startups-across healthcare/life sciences, education, energy, communications and media, and financial services. Our long-term partnerships are built on trust, integrity, and consistent delivery.
Responsibilities<ul><li>
Own the engagement and implementation strategy across the project lifecycle.</li><li>
Onboard new customers and proactively manage day-to-day account health.</li><li>
Develop a deep understanding of clients&rsquo; challenges, objectives, requirements, and roadmaps.</li><li>
Operate as a trusted advisor to client IT and business leaders; build sustainable relationships.</li><li>
Act as the primary liaison between clients and the development team to ensure clear, timely communication.</li><li>
Conduct regular check-ins to assess project health.</li><li>
Provide line management for team members, including leave planning, attendance, and performance reviews.</li><li>
Keep internal leadership informed on project status, risks, and issues.</li><li>
Identify opportunities to grow accounts through upselling and cross-selling.</li></ul>
Requirements<ul><li>
5+ years of experience in Account Management, Customer Success, Business Development, or Pre-Sales.</li><li>
Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>
Excellent written and verbal communication skills.</li><li>
Proven ability to build relationships and trust with key stakeholders and customers.</li><li>
Collaborative, self-directed team player.</li><li>
Ability to manage multiple customer engagements simultaneously.</li><li>
Strong client-facing skills, including presentations.</li></ul>
Nice to Have<ul><li>
Basic Agile and SDLC knowledge, familiarity with project management tools, and common development/QA terms.</li></ul>
FBrFMXj9ta</div>

About Qureos Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.We’re looking for a Customer Success Specialist who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service. &nbsp;Key Responsibilities&nbsp;<ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul>&nbsp;Requirements&nbsp;<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field. 3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul>&nbsp;Why Qureos Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.

Customer Success Lead

Scents N Stories

Job Summary: We are looking for a proactive and customer-focused Customer Success Representative to manage our existing client base, drive engagement, and support sales initiatives. The ideal candidate will be fluent in Urdu and English, comfortable with calling and following up with customers, and skilled in reporting and Excel. Key Responsibilities:<ul><li>Reach out to existing customers via phone and email to maintain relationships and ensure satisfaction.</li><li>Engage customers with updates, offers, and product information to enhance their experience.</li><li>Follow up on leads and sales opportunities, ensuring closure from first contact to last mile.</li><li>Assist the sales team in upselling and cross-selling products/services.</li><li>Maintain accurate customer records and track interactions using CRM tools.</li><li>Prepare and share regular reports on customer engagement, lead status, and sales performance.</li><li>Analyze data using Excel to identify trends and opportunities for improving customer success.</li><li>Communicate professionally in both Urdu and English, adapting to customer preferences.</li></ul>Requirements:<ul><li>Proven experience in customer success, sales, or client management.</li><li>Excellent verbal and written communication skills in Urdu and English.</li><li>Proficient in Microsoft Excel and reporting.</li><li>Strong follow-up and organizational skills.</li><li>Ability to handle multiple tasks and maintain attention to detail.</li><li>Customer-oriented mindset with a problem-solving approach.</li></ul>Preferred:<ul><li>Experience in a sales or retail environment.</li><li>Familiarity with CRM systems.</li></ul>Job Type: Full-timeWork Location: In person

Customer Success Representative

Solisurf

CSM (Upseller / Account Manager)Role Overview:As the Client Success Manager, you will talk to our clients regularly and make sure they are happy with our work, You will work closely with the operations manager and quality checker to fix any problems quickly and keep everything running smoothlyYou will be the face of Addx for assigned clients.Your job: keep clients happy, keep projects moving, and grow accounts.Daily you&rsquo;ll: send short updates, record quick Looms (check-ins, ideas, opportunities), log everything in the CRM, and push work across the line with the internal team.SalaryBase: 50,000 PKR / monthBonuses: performance-based (upsells closed, retention, deadlines hit, CSAT, systems built). See KPI section below.Key Responsibilities:<ul><li>Talk to clients often and clearly to keep them updated and Satisfied</li><li>Work with the operations manager and head of content to solve any issues</li><li>Client Updates: Send quick daily updates (message or Loom) to clients about what&rsquo;s done, what&rsquo;s next, or if anything&rsquo;s delayed.</li><li>Upselling: Find smart upsell opportunities. Record a 1-minute Loom showing what else we can help them with and why it matters.</li><li>Relationship Management: Build trust with clients. Be friendly, clear, and quick with responses.</li><li>Project Progress: Make sure projects are always moving. Push the internal team if something is stuck.</li><li>CRM Tracking: Add every update, Loom, and upsell attempt into our CRM.</li><li>Automation &amp; Ideas: If you see any process that can be automated or improved, take the lead to fix or automate it.</li></ul>What Success Looks Like<ul><li>Clients are always updated and never confused.</li><li>You bring in at least 1&ndash;2 new upsells per month.</li><li>Projects under you never go silent or get delayed without a reason.</li><li>The CRM is clean &mdash; every client has notes, Looms, and progress logged. on upsells</li><li>You find small automations or systems that save us time.</li></ul>Apply here:<ul><li>Fill up this link ( https://forms.trll.io/SmYfgnHs/addx-job-applications and submit your application</li><li>Following this initial screening, there will be a series of tests conducted to choose the best applicant.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

CSM (Upseller / Account Manager)

Experts Communication

Job Title: Client Success Partner &ndash; Design SalesLocation: North Nazimabad, Block A, Karachi Shift Timing: 7:00 PM &ndash; 4:00 AM Salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped CommissionTarget: 5k$ to 10k$ Perks: Company-maintained car (based on target achievement)About the Role:We are looking for a Client Success Partner &ndash; Design Sales to join our team and drive long-term relationships with clients in the design industry. This role is ideal for someone with a strong background in sales, account management, or client success, particularly in a design or creative services environment. You will be responsible for ensuring client satisfaction, project success, and business growth by managing accounts, identifying upselling opportunities, and exceeding client expectations.Key Responsibilities:<ul><li>Client Relationship Management:</li><li>Act as the main point of contact for clients, ensuring a smooth and professional experience.</li><li>Build strong, long-term relationships to drive repeat business and referrals.</li><li>Regularly communicate with clients to understand their needs and offer tailored design solutions.</li><li>Sales &amp; Business Growth:</li><li>Identify upselling and cross-selling opportunities for additional design services.</li><li>Work closely with the sales and design teams to craft proposals that align with client goals.</li><li>Meet and exceed sales targets to unlock uncapped commission and growth perks.</li><li>Project Coordination:</li><li>Collaborate with design teams to ensure projects are delivered on time and as per client expectations.</li><li>Manage project timelines, updates, and client feedback efficiently.</li><li>Ensure top-tier customer experience by addressing concerns proactively.</li><li>Data &amp; Reporting:</li><li>Maintain accurate records of client interactions and project milestones using CRM tools.</li><li>Analyze client data to identify patterns, growth opportunities, and areas for improvement.</li></ul>Required Qualifications:<ul><li>Experience:</li><li>2&ndash;3 years of experience in client success, account management, or sales.</li><li>Prior experience in design services, creative agencies, or digital marketing is preferred.</li><li>Proven track record in managing client accounts and achieving sales targets.</li><li>Skills &amp; Competencies:</li><li>Excellent communication and negotiation skills to maintain strong client relationships.</li><li>Strong understanding of design concepts to recommend appropriate solutions.</li><li>Highly organized and detail-oriented, capable of managing multiple clients at once.</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and project management tools (e.g., Trello, Asana).</li><li>Problem-solving mindset with a results-driven approach.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</li><li>Performance-based perks: Company-maintained car upon achieving targets</li><li>Growth opportunities with fast-track career progression based on performance</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Client Success Partner-Design Sales

Explore 1274+ Customer success manager in Karachi this November. Find roles across top companies and apply now to boost your career.

1274 customer success manager jobs IN Karachi

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Lead

Customer Success Representative

CSM (Upseller / Account Manager)

Client Success Partner-Design Sales