customer success manager

Mega Marketing Network

<p><b>Relationship Manager (Client Success Executive)</b></p><p>Company: Shaadi.org.pk</p><p>Are you someone who genuinely cares about people?</p><p>Can you listen patiently, understand emotions, and help people solve their problems?</p><p>Shaadi.org.pk is looking for a Relationship Manager who will act as a bridge between our clients and matchmaking team to ensure every client receives exceptional service and support.</p><p>Posts Available at: DHA and Gulshan-e-Iqbal, Karachi.</p><p>Days and Timing: Mon to Sat | 10 am to 7 pm | Full Time | Office Based Only</p><p>Key Responsibilities:</p><ul><li>Call clients regularly and understand their experience.</li><li>Listen to concerns, complaints, and feedback professionally.</li><li>Ensure clients feel valued, respected, and heard.</li><li>Coordinate with matchmakers to resolve client issues.</li><li>Follow up on pending matters until resolution.</li><li>Maintain accurate records of client interactions.</li><li>Improve customer satisfaction and retention.</li></ul><p>Required Qualities:</p><p>✓ Female Only<br/>✓ Graduate from good university<br/>✓ Minimum 5+ Years Experience<br/>✓ Age above 27<br/>✓ Excellent command and speed on computer, Google Sheets, CRM, Internet, AI Tools<br/>✓ Excellent communication skills (Urdu and English)<br/>✓ Pleasant and professional phone manner<br/>✓ Strong listening skills<br/>✓ Empathetic and patient personality<br/>✓ Ability to handle complaints calmly<br/>✓ Customer-service mindset<br/>✓ Emotional intelligence and maturity<br/>✓ Problem-solving ability<br/>✓ Professional ethics and confidentiality</p><p>Preferred Experience of minimum 5+ Years:</p><ul><li>Customer Service</li><li>Relationship Management</li><li>Call Center</li><li>Marriage Bureau</li><li>Counseling Support</li><li>Client Success</li></ul><p>Package:</p><ul><li>Fixed Salary</li><li>Client Retention Success Award</li><li>Client Referral Award</li><li>Medical Reward</li><li>Food Reward</li><li>Top Performer Reward</li><li>Transport (Bike/Scotty/Car) Reward</li><li>Bi-annual Performance Bonus</li><li>Bi-annual Increment</li></ul><p><b>At Shaadi.org.pk, we don't just hire people&mdash;we hire individuals who genuinely care about helping families and building successful relationships.</b></p><p>Apply Now and become the voice of trust for thousands of families.</p><p>Pay: Rs100,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Relationship Manager: 5 years (Preferred)</li></ul><p>Language:</p><ul><li>English Language (Preferred)</li></ul><p>Location:</p><ul><li>Karachi (Preferred)</li></ul><p>Work Location: In person</p>

Relationship Manager (Client Success Executive)

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 <br/>
 <br/>
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 <br/>
 <br/>
 <strong>
  Disclaimer:
 </strong>
 This is not a sales-based job.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
  </li>
  <li>
   Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
  </li>
  <li>
   Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
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   On job training
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   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
  </li>
  <li>
   Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
  </li>
  <li>
   Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
  </li>
  <li>
   Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
  </li>
  <li>
   Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
  </li>
  <li>
   Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
  </li>
  <li>
   Excellent written and verbal communication skills in English is also a must
  </li>
  <li>
   Candidates must possess a clear American accent to easily explain and help the customer base in US
  </li>
  <li>
   Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
  </li>
  <li>
   Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
  </li>
  <li>
   Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
  </li>
  <li>
   Experience using CRM systems is a bonus
  </li>
  <li>
   Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
  </li>
 </ul>
</div>


Customer Success Specialist

<div>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
  ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   !
   <br/>
   Responsibiliti
  </strong>
 </p>
 <ul>
  <li>
   esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
  </li>
  <li>
   y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
  </li>
  <li>
   s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
  </li>
  <li>
   e.Providing alternatives to products/items, which are not available on the ecommerce websit
  </li>
  <li>
   e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
  </li>
  <li>
   s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
  </li>
  <li>
   r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
  </li>
  <li>
   n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
  </li>
  <li>
   l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
  </li>
  <li>
   ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
  </li>
  <li>
   s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   s.
   <br/>
   Qualificati
  </strong>
 </p>
 <ul>
  <li>
   onsExceptional verbal communication skills in English is a mu
  </li>
  <li>
   st.Candidates must possess a clear American accent to easily explain and help the customer base in
  </li>
  <li>
   US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
  </li>
  <li>
   us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
  </li>
  <li>
   w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
  </li>
  <li>
   ng.Experience using CRM systems is a bon
  </li>
  <li>
   us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ly.
   <br/>
   Pay range and compensation pac
  </strong>
 </p>
 <p>
  kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   es).
   <br/>
   Perks &amp; Ben
  </strong>
 </p>
 <ul>
  <li>
   efits24/7 transport s
  </li>
  <li>
   ystemMedical and health insu
  </li>
  <li>
   ranceBo
  </li>
  <li>
   nusesIncen
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   tives
   <br/>
   Career Growth Opportunities at ibex. Pa
  </strong>
 </p>
 <p>
  kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 </p>
 <ul>
  <li>
   uding:Customer Service Representative Supervisors/ Tea
  </li>
  <li>
   m LeadOffice Administrator / Operations Coord
  </li>
  <li>
   inatorTraining Speci
  </li>
  <li>
   alistsCross-campaign growth for more ex
  </li>
  <li>
   posureCross-departmental growth for specific interests like marketing, IT, HR
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   , etc.
   <br/>
   Equal Opportunity St
  </strong>
 </p>
 <p>
  atementibex. Pakistan is committed to diversity and inclu
 </p>
 <p>
  <br/>
 </p>
 sivity.
</div>


Reckitt

<div></div><div><div><div><div>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</div></div><div><div><h2 class="jobSectionHeader"><b>
Sales
</b></h2></div><div>Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.</div></div><div><div><h2 class="jobSectionHeader"><b>
About the role</b></h2>
</div><div><p>
The Key Account Manager&rsquo;s overall objective is to develop and implement the sales strategy per customer in alignment with Reckitt Pakistan&rsquo;s strategic objectives (NR, COP, Gross Margin, NWC), and to manage the customer relationship on an ongoing basis within the assigned region.
<br>
<br>
Based within the country sales structure the Key Account Manager is responsible for all key customers within the assigned region. The role has accountability for the full scope of Reckitt Benckiser&rsquo;s commercial interaction with the customers, ranging from the development of sales strategy per customer to the management of promotional activities. The role requires close cross functional interaction with trade marketing, planning, marketing, logistics, finance, and IS.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your responsibilities</b></h2>
</div><div><div>
<p>Strategic</p>
</div>
<div><ul><li>Responsible for achieving strategic objectives per customer &ndash; i.e. NR, COP, Gross Margin, NWC.</li>
<li>Build long-term partnerships with the customer. Manage customer negotiations in relation to Reckitt Benckiser commercial strategy and the customer trading terms.</li>
<li>Identifying new potential IMT, LMT partners &agrave; Capitalizing business progression based on expansion plans of these customers to drive NR</li>
</ul>
</div><div><p>Operational</p>
<ul>
<li>Implementation and ongoing management of the category strategy per customer.</li>
<li>Responsible for the promotional strategy per customer, and promotional execution (including trade budget management, range and space optimisation)</li>
<li>Responsible for developing customer new product launch plans and ensuring successful implementation</li>
<li>Continuous improvement in the management of the account by identifying opportunities for efficiency and profitability and overall improvement in the management of categories
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>The experience we're looking for</b></h2>
</div><div><div>
<div><ul><li><p>Minimum 3 years FMCG experience in Sales/ Marketing and Key Account Management
</p></li></ul></div></div><div><div><ul><li><p>Educated to minimum bachelors degree level ideally in a business related subject - from a recognised University
</p></li></ul></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>The skills for success</b></h2>
</div><div>#N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
What we offer</b></h2>
</div><div>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.</div></div><div><div><h2 class="jobSectionHeader"><b>
Equality</b></h2>
</div><div>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.</div></div></div></div>

Key Accounts Manager VSP - Khi

Flipdish

<div><p>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that's anything but.</p>
<h2 class="jobSectionHeader"><b>
About the role</b></h2>
<p>
You'll join Flipdish's Sales Development team working on outbound prospecting, opportunity qualification, and booking meetings for Account Executives &mdash; part of Flipdish's mission to make running a restaurant satisfyingly simple.</p>
<p>
You'll partner closely with Account Executives, Sales Operations/CRM, and Marketing to deliver qualified opportunities and booked meetings, improving our pipeline generation and supporting revenue growth. Success in this role looks like consistently producing qualified conversations and meetings, improving pipeline hygiene and CRM accuracy, and demonstrating coachability and performance improvement over time.</p>
<h2 class="jobSectionHeader"><b>
What you'll own</b></h2>
<ul><li>Run consistent outbound prospecting across calls, email, and other channels.</li>
<li>Engage decision-makers and uncover relevant pain points.</li>
<li>Qualify opportunities and book meetings for Account Executives.</li>
<li>Keep CRM activity and pipeline hygiene accurate and up to date.</li>
<li>Collaborate closely with territory-aligned Sales, Marketing, and RevOps partners.</li>
<li>Handle objections with a consultative approach, and improve through ongoing coaching and iteration.</li>
<li>Contribute to pipeline and revenue growth, and raise constructive challenge when needed to improve how we work.</li>
</ul><h2 class="jobSectionHeader"><b>What success looks like</b></h2>
<ul><li>Meet or exceed qualified pipeline and meeting targets.</li>
<li>Improve conversion rates (outreach  engagement  qualification  meeting) through experimentation and coaching.</li>
<li>Maintain high CRM data quality to support forecasting and follow-up.</li>
</ul><h2 class="jobSectionHeader"><b>About you</b></h2>
<p>
You'll thrive in this role if you:</p>
<ul>
<li>have 3&ndash;5 years of relevant experience in outbound sales, international sales, business development, or customer-facing commercial roles</li>
<li>have strong spoken and written English communication skills</li>
<li>feel confident in outbound conversations and objection handling</li>
<li>can think independently and adapt during live conversations</li>
<li>are coachable, with strong willingness to learn</li>
<li>take high ownership and work comfortably in target-driven environments</li>
<li>build strong interpersonal relationships with decision-makers</li>
</ul>
<p>The following would help you stand out.</p>
<ul>
<li>Experience with outbound sales in SaaS, BPO, consulting, telecom, customer engagement, or international sales environments.</li>
<li>Experience working with international customers and outbound prospecting.</li>
<li>Experience with UK and/or IE markets.</li>
<li>Consultative sales experience in high-performance customer-facing roles.</li>
</ul><h2 class="jobSectionHeader"><b>What you get</b></h2>
<p>
We're a growing startup and we understand that amazing incentives will attract amazing talent. Alongside a competitive salary, we offer unparalleled opportunities for career growth.</p>
<ul>
<li>Time off: 24 days annual leave + public holidays + company days (e.g. Summer Fridays, seasonal).</li>
<li>Private healthcare: OPD + IPD coverage.</li>
<li>Transport: Company-provided pick-and-drop service.</li>
<li>Team connection: Quarterly team meet-ups and company events.</li>
</ul><h2 class="jobSectionHeader"><b>Interview process</b></h2>
<p>
Here's what you can expect throughout the interview process.</p>
<div>
<ul><li>Recruiter screening call (15 minutes)</li></ul>
<ul><li>Hiring manager interview (60 minutes)</li></ul>
<ul><li>Role play interview stage (60 minutes)</li></ul>
</div><h2 class="jobSectionHeader"><b>Our culture</b></h2>
<p>
At Flipdish, we're on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges, and an increasingly demanding customer base. Our job is to make their lives easier with technology that's powerful, satisfyingly simple, and backed by real human support.</p>
<p>
Our integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation, and operational automation, helps restaurants grow while staying in control.We're an AI-first company, and we use it to help our customers get better outcomes, faster ordering, smarter marketing, and smoother operations, so owners and teams can spend more time on what matters.</p>
<p>
Inside the company, we value ownership and clarity, with a friendly, people-led culture behind it. We trust our people to help shape what kind of employer Flipdish is, not just follow a script. Transparency is huge for us: we listen to each other, and create the space for people to grow (with balance, not burnout). We're focused on impact and team energy, not &quot;being seen&quot;. You'll have meaningful scope, work closely with smart people across teams, and be trusted to make things better as Flipdish scales.</p>
<p>
If you'd like to read more about interviewing at Flipdish, please check out our Interviewing at Flipdish guide.</p></div><p></p>

Inside Sales Development Representative

Confiz

<div><p>We are seeking a skilled Business Analyst to join our team. The ideal candidate will act as a bridge between business needs and technology solutions, helping to improve company processes and ensure successful project delivery.</p>
<p><b>Responsibilities:</b></p>
<ul><li>Assist Senior Product Owner in working with the relevant business Financial Directors and Business Stakeholders to understand the business logic, and translate this into requirements that can be fed into the technical team to build a solution.</li>
<li>Translating requirements from simple business logic into technical requirements for the Technology teams.</li>
<li>Working closely with the business stakeholders and Solution Architects you will deliver requirements that inform the solution and test strategy.</li>
<li>Assist Sprint Manager in grooming and manage the team backlog as user stories with input from the system architect/engineering and other stakeholders.</li>
<li>Liaise with sprint managers and QA leads as per framework to ensure delivery is efficient and in line with business expectations.</li>
<li>Proactively drive process improvement across the Business facing side of the Technology Team.</li>
<li>Sharing knowledge with the wider business, working with other BA&rsquo;s and technology teams to make sure processes and ways of working is documented.</li>
<li>Clearly and concisely communicating to the business, on status of items and blockers.</li>
<li>Have an end-to-end knowledge of the data landscape and be able to shape future technological decisions.</li>
</ul>
<p><b>Requirements:</b></p>
<ul><li>5-8 years of experience working as a business analyst</li>
<li>Strong track record of business analysis within a technical environment.</li>
<li>Strong knowledge of LDW and Data Lake architecture.</li>
<li>Experience working in high-priority data projects.</li>
<li>Working in an agile environment and able to effectively work in a fast paced organisation.</li>
<li>Significant understanding of Lean methodologies, and to be able to design processes in such manner. Having worked in SAFE teams previously will be an advantage.</li>
<li>Understanding and experience working in big data projects.</li>
<li>SAFe maagilist</li>
<li>Telco Domain</li>
</ul>
<p>We have an amazing team of 700+ individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.</p>
<p>What makes Confiz stand out is our focus on processes and culture. Confiz is <b>ISO 9001:2015</b> (QMS), <b>ISO 27001:2022</b> (ISMS), <b>ISO 20000-1:2018</b> (ITSM), <b>ISO 14001:2015</b> (EMS), <b>ISO 45001:2018 </b>(OHSMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.</p>
<p>People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.</p>
<p>To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/</p></div>

Business Analyst

ZH CUISINES (PRIVATE) LIMITED

<p><b>Branch Manager</b></p><p><b>Position: </b>Branch Manager</p><p><b>Department: </b>Operations</p><p><b>Reports To:</b> Operations Manager / Regional Manager</p><p><b>Working Hours:</b> 9 Hours Per Day 6 Days Per Week</p><p><b>Job Summary</b></p><p>We are seeking an experienced and results-driven <b>Branch Manager</b> to oversee the overall operations, sales performance, customer service, and team management of the branch. The ideal candidate will be responsible for ensuring smooth day-to-day operations, achieving sales targets, maintaining service standards, controlling costs, and leading the team to deliver exceptional guest experiences.</p><p><b>Experience &amp; Qualification</b></p><ul><li>Bachelor's degree in Business Administration, Hospitality Management, or a related field.</li><li>Minimum <b>5 to 8 years</b> of experience in restaurant, retail, hospitality, or food service operations.</li><li>At least <b>2 years of experience in a managerial role</b>.</li><li>Strong leadership and team management skills.</li></ul><p><b>Key Responsibilities Operations Management</b></p><ul><li>Ensure smooth and efficient daily branch operations.</li><li>Maintain company standards, SOPs, and operational procedures.</li><li>Monitor branch performance and implement corrective actions where required.</li><li>Ensure compliance with food safety, hygiene, and quality standards.</li></ul><p><b>Team Management</b></p><ul><li>Supervise and lead FOH and BOH teams.</li><li>Conduct staff briefings, coaching, and performance evaluations.</li><li>Ensure proper staff scheduling and manpower planning.</li><li>Maintain discipline and a positive work environment.</li></ul><p><b>Sales &amp; Customer Service</b></p><ul><li>Drive branch sales and profitability.</li><li>Monitor daily sales performance and achieve business targets.</li><li>Handle customer complaints professionally and ensure guest satisfaction.</li><li>Develop strategies to improve customer experience and retention.</li></ul><p><b>Inventory &amp; Cost Control</b></p><ul><li>Monitor inventory levels and minimize wastage.</li><li>Ensure proper stock management and inventory controls.</li><li>Control operational expenses and improve branch profitability.</li><li>Verify daily reports, stock counts, and reconciliations.</li></ul><p><b>Compliance &amp; Reporting</b></p><ul><li>Ensure compliance with company policies and legal requirements.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Coordinate with management regarding branch performance and improvement plans.</li><li>Ensure successful completion of audits and inspections.</li></ul><p><b>Skills Required</b></p><ul><li>Strong leadership and people management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Problem-solving and decision-making skills.</li><li>Strong understanding of restaurant operations.</li><li>Ability to work under pressure and meet targets.</li><li>Proficiency in Microsoft Office and reporting tools.</li></ul><p>Pay: Rs60,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Branch Manager

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