customer success manager

3DM Solutions

Job Overview:We are looking for a motivated and results-driven Customer Success Manager to join our team at 3DM Solutions. You will be responsible for identifying potential clients, understanding their needs, and offering tailored digital solutions that drive value. This role is ideal for individuals who have a passion for client relations &amp; customer success.Key Responsibilities:<ul><li>Act as the primary point of contact for assigned clients</li><li>Build and maintain long-term client relationships</li><li>Understand client goals and ensure service delivery aligns with expectations</li><li>Manage client communication in a way that is professional, clear, and solution-oriented</li><li>Handle concerns and prevent escalations by proactive communication</li><li>Coordinate with internal teams to ensure timely and realistic delivery</li><li>Maintain a balance between client satisfaction and team workload</li><li>Provide regular updates, reports, and performance insights to clients</li></ul>Qualifications &amp; Skills:<ul><li>1+ years of experience in client dealing / account management / customer success</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-handling ability</li><li>Experience working in a marketing agency or software house is preferred</li><li>Ability to manage multiple clients simultaneously</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi Shahra-E-Faisal (Required)</li></ul>Work Location: In person

Customer Success Manager (Female)

Symits HR

<div><h3 class="jobSectionHeader">Work Type</h3><ul><li>
On-site</li></ul><h3 class="jobSectionHeader">
Industry</h3><ul><li>
Not Specified</li></ul><h3 class="jobSectionHeader">
POSITION SUMMARY:</h3>
We&rsquo;re looking for a highly motivated and customer-obsessed B2B &amp; SaaS Account Manager with proven experience working in the US industry. Understanding the dynamics, expectations, and communication standards of US-based clients is essential for this role.
You will be responsible for leading customer onboarding, conducting product demonstrations, and managing day-to-day client relationships. This role is at the heart of our customer success journey &mdash; acting as the bridge between our product and the users to ensure smooth onboarding, consistent support, and proactive engagement with our clients.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Customer Onboarding &amp; Demos</li><li>
Lead onboarding sessions and guide new customers through the platform setup.</li><li>
Deliver product demos tailored to client-specific use cases.</li><li>
Ensure successful handoff from the sales team to customer success.</li><li>
Customer Relationship Management</li><li>
Act as the primary point of contact for B2B clients.</li><li>
Maintain strong client relationships through regular check-ins, feedback loops, and proactive outreach.</li><li>
Understand client workflows and recommend platform features to maximize value.</li><li>
Support &amp; Issue Resolution</li><li>
Monitor and respond to support tickets and client emails in a timely and professional manner.</li><li>
Collaborate with the product and technical teams to resolve bugs and issues.</li><li>
Track and escalate critical client issues to ensure quick resolution.</li><li>
Retention &amp; Expansion</li><li>
Work closely with customers to ensure renewals and identify upsell opportunities.</li><li>
Gather feedback to contribute to product roadmap decisions.</li></ul><h3 class="jobSectionHeader"> 
Required Qualifications:</h3><ul><li>
5+ years of experience in a B2B SaaS account management, customer success, or sales support role, in the US/Canada Industry</li><li>
Strong communication and interpersonal skills.</li><li>
Excellent problem-solving mindset and ability to multitask.</li><li>
Familiarity with CRM systems, ticketing platforms, and remote communication tools.</li><li>
Comfortable conducting Zoom/Google Meet demos and screen sharing walkthroughs.</li><li>
Tech-savvy with a solid understanding of SaaS products and customer onboarding workflows.</li></ul><h3 class="jobSectionHeader"> 
Preferred:</h3><ul><li>
Experience working with US-based clients.</li><li>
Basic understanding of ATS, CRM, and candidate communication workflows.</li><li>
Hands-on knowledge of ticketing systems and email support automation.</li></ul><h3 class="jobSectionHeader"> 
Why Join Us:</h3><ul><li>
Work with a fast-growing SaaS platform making a real impact in HR Industry.</li><li>
High-growth career opportunity in a performance-driven environment.</li><li>
Direct exposure to leadership and cross-functional teams.</li><li>
Flexible work arrangements and a collaborative culture.</li></ul></div>

Customer Success Manager (SaaS)

D.engage

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are actively seeking a talented and experienced CX Enablement manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects. ​Key Responsibilities<ul><li>Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.</li><li>Work closely with clients and their tech teams to fully integrate D&middot;engage into their marketing tech stack.</li><li>Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.</li><li>Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.</li><li>Analyze the platform usage requirements of the new customer and plan internal developments if needed</li><li>Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis</li><li>Maintain correct project time frames, estimates, and status reports</li><li>Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.</li><li>Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.</li></ul>Requirements<ul><li>Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.</li><li>Professional Project Management Certification from accredited institution preferred</li><li>Demonstrated understanding of Project Management processes, strategies, and methods</li><li>Excellent time management and organizational skills and experience establishing guidelines in these areas for others</li><li>Strong sense of personal accountability regarding decision-making and supervising department teams</li><li>Experience working in a high-level collaborative environment and promoting a teamwork mentality</li><li>Managerial experience applying analytical thinking and problem-solving skills</li><li>Ability to predict challenges and seek to proactively head-off obstacles</li><li>Conversational English is a must</li><li>Experience in implementation of marketing communication channels and data structure is a plus.</li></ul>BenefitsGrowth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company. Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued. Competitive Benefits: Enjoy a comprehensive benefits package.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team MembersJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: Hybrid remote in Karachi

CX Enablement Manager- Karachi (Technical Client Onboarding Manager)

Taraki

<div>
 Our client
 
 Haball Private Limited
 
 is looking for
 
 Customer
 
 
 Success Executive
 
 in
 
 Lahore.
 
 
 
 Haball is a B2B FinTech company delivering cutting-edge automated payment and digital financing solutions. Focused on empowering manufacturers and corporations, Haball specializes in managing large-scale supply chains with efficiency and innovation. The company is dedicated to transforming traditional business operations through seamless digital ecosystems, creating value for its partners and stakeholders.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Karachi Division for a Customer Service Executive. The primary responsibilities include ensuring customer satisfaction, enhancing customer retention, engaging with clients to provide exceptional support, and managing client accounts effectively. The role also involves analyzing customer needs and resolving issues to build lasting relationships while enhancing processes to improve overall service quality.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven skills in Customer Satisfaction and Customer Retention to ensure a positive client experience and foster loyalty.
 </li>
 <li>
 A bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
 </li>
 <li>
 Knowledge of the FinTech industry or supply chain management is a plus.
 
 </li>
 </ul>
</div>

Customer Success Executive (Banking Experience) - Haball Private Limited

Ibex Pakistan

Job Overviewibex Pakistan is looking for a driven and customer-focused Global Customer Support Associate to become part of its Customer Service team. This position requires managing international customer interactions through both voice and chat platforms while ensuring outstanding service delivery and maintaining professional standards.Key Duties<ul><li>Respond to inbound inquiries from international customers via phone calls and chat</li><li>Deliver clear and accurate information regarding products, services, and company policies</li><li>Effectively address customer concerns, complaints, and basic technical or service-related issues</li><li>Accurately document customer interactions in CRM systems</li><li>Achieve individual and team targets related to quality assurance and productivity</li><li>Refer complex matters to the appropriate departments when necessary</li><li>Maintain a high standard of professionalism and customer satisfaction at all times</li></ul>Qualifications<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Strong written and verbal communication skills in English</li><li>Ability to perform independently in a dynamic and fast-paced environment</li></ul>Benefits<ul><li>Company-provided transport</li><li>Potential for permanent placement</li><li>Opportunities for professional development and career progression within a growing organization</li></ul>Become a part of ibex Pakistan&rsquo;s expanding global customer service network and grow your career in a dynamic environment!Job Type: Full-timePay: From Rs90,000.00 per monthWork Location: In person

Customer Success Specialist

Zepto Systems Limited

Job SummaryWe are seeking a results-driven Sales Manager with 5+ years of experience in account management and sales, preferably within the Cyber Security domain. The role is responsible for managing and expanding high-value customer accounts by building trusted relationships, driving renewals and revenue growth, and delivering an exceptional customer experience. The ideal candidate will act as a strategic advisor to clients while owning the full commercial and account lifecycle.Key ResponsibilitiesAccount Management &amp; Customer Success<ul><li>Manage and grow assigned key customer accounts with significant revenue impact.</li><li>Build strong, long-term relationships with senior stakeholders and C-level executives.</li><li>Act as the single point of contact for customers and internal teams.</li><li>Understand client business, operational, and security needs to position appropriate solutions.</li><li>Proactively identify risks, opportunities, and areas for account expansion.</li><li>Ensure customer satisfaction, retention, and contractual compliance.</li><li>Handle escalations, complaints, and complex customer requests professionally.</li></ul>Sales &amp; Business Growth<ul><li>Drive renewals, upselling, and cross-selling across assigned accounts.</li><li>Own the full sales cycle from opportunity identification to deal closure.</li><li>Develop and execute account plans aligned with revenue and growth targets.</li><li>Maintain accurate pipelines, forecasts, and CRM updates.</li><li>Lead commercial negotiations, pricing discussions, and contract renewals.</li><li>Support RFP responses, proposals, and commercial documentation.</li><li>Coordinate with Finance to ensure timely invoicing and collections.</li></ul>Reporting &amp; Market Intelligence<ul><li>Track and report account performance, KPIs, and revenue forecasts.</li><li>Monitor market trends, competitor activity, and customer insights.</li><li>Identify new opportunities within existing clients and strategic accounts.</li><li>Represent the organization at relevant industry events and forums.</li></ul>Required Experience &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Sales, or related field (Master&rsquo;s preferred).</li><li>5+ years of proven experience as a Sales Manager / Account Manager, preferably in Cyber Security.</li><li>Demonstrated success managing enterprise accounts and achieving sales targets.</li><li>Experience managing accounts with PKR 2&ndash;5 million+ cumulative revenue.</li><li>Experience selling to Financial Services or Telecom sectors.</li><li>Strong experience with CRM systems and Microsoft Office (Excel &amp; PowerPoint).</li><li>Ability to work with structured procurement and decision-making processes.</li></ul>Skills &amp; Competencies<ul><li>Strong negotiation and stakeholder management skills.</li><li>Excellent written and verbal communication in English.</li><li>Customer-centric mindset with strong ownership and accountability.</li><li>Ability to manage multiple accounts and deals simultaneously.</li><li>Analytical, goal-oriented, and problem-solving focused.</li><li>High integrity, professionalism, and transparency.</li></ul>What We Offer<ul><li>Health Insurance (IPD &amp; OPD)</li><li>Sales Commission as per company policy</li><li>Certification reimbursement up to USD 1,000 annually</li><li>Annual leaves and benefits as per company policy</li><li>Career growth in a fast-growing Cyber Security environment</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs350,000.00 per monthWork Location: In person

Sales Manager – Cyber Security

Conexus System

Urgent Hiring!Job Title: Sales Manager (MEP &amp; Fire Protection)Walk-in Interview: 31March,2026 to 3april,2026 (12pm-4pm) OR Send Your Resume At: connect@conexussystem.comCompany: Conexus Industrial Solutions and Engineering Pvt. Ltd.Location: R/290 Block 16/A Railway Society, Gulistan-e-Johar, KarachiNote: This position is not applicable to Civil Engineering; relevant applications only will be reviewed.Job Summary:At Conexus Industrial Solutions and Engineering Pvt. Ltd., we are committed to delivering critical safety solutions across industrial sectors. We are seeking a dynamic &amp; result-driven MEP Sales Manager to join our team. As an MEP Sales Manager, you will play a critical role in developing and executing our sales strategy, managing a team of sales professionals, and driving revenue growth in the MEP sector. If you have a passion for sales, a deep understanding of MEP systems, and a track record of success, we want to hear from you.Key Responsibilities:<ul><li>Develop and implement a comprehensive sales strategy for MEP products and services.</li><li>Lead a team of sales representatives, providing coaching, mentoring, and performance management.</li><li>Identify and target potential clients in the MEP sector and establish relationships with key decision-makers.</li><li>Negotiate and close sales deals, ensuring customer satisfaction and long-term partnerships.</li><li>Monitor market trends, competitor activity, and customer feedback to adapt the sales strategy accordingly.</li><li>Diversify &amp; grow our service portfolio across key areas &amp; foster lasting relationships with key clients and partners.</li></ul>Qualifications:<ul><li>Bachelor's degree in business, Engineering, or a related field.</li><li>Proven experience in MEP sales, with a minimum of 3 years in a managerial role.</li><li>Strong understanding of mechanical, electrical, and plumbing systems and their applications.</li><li>Excellent leadership and team management skills.</li><li>Demonstrated success in developing strategic sales plans,consistently exceeding revenue &amp; profitability targets.</li></ul>What We Offer:<ul><li>Market Competitive Salary Package</li><li>Supportive &amp; Collaborative Executive Team</li><li>Medical &amp; Provident Fund</li><li>Company Vehicle , Allowance, Laptop / Phone.</li></ul>If you meet the above requirements and are interested in this opportunity, please submit your resume at: connect@conexussystem.comJob Type: Full-timeWork Location: In person

Sales Manager - MEP & Fire Protection

Explore 801+ Customer success manager in Karachi this April. Find roles across top companies and apply now to boost your career.