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customer success manager

Oxford University Press

<div></div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Success Manager
</b></h1></div></div></div></div><div><div><div><div>Location:
Karachi, PK, 74900
</div></div></div></div><div><div><div><div>Salary: Dependent on skills and experience
</div></div></div></div><div><div><div><div>Division: Education
</div></div></div></div><div><div><div><div>Department: Oxford AQA
</div></div></div></div><div><div><div><div><p><b>About the role</b></p>
<p>
OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.</p><br>
<p></p>
<p>
We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.</p><br>
<p></p>
<p>
The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.</p><br>
<p></p>
<p><b>
About you</b></p>
<p>
The successful candidate(s) should possess:</p>
<p>
Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.<br>
Strong knowledge of educational qualifications and assessment processes.<br>
High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.<br>
Outstanding time management skills with the ability to set priorities, work independently and within a team.<br>
Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.<br>
Impeccable English language skills.<br>
A valid driving license and willingness to travel as per business needs</p><br>
</div></div></div></div><div><div><p>We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.</p>
</div></div><div><div><div><div>Job Category: Sales &amp; Business Development</div></div></div></div></div></div></div><p></p>

Customer Success Manager

<div>
 <p>
  <strong>
   About the role
  </strong>
 </p>
 <p>
  OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About you
  </strong>
 </p>
 <p>
  The successful candidate(s) should possess:
 </p>
 <p>
  Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.
  <br/>
  Strong knowledge of educational qualifications and assessment processes.&nbsp;
  <br/>
  High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
  <br/>
  Outstanding time management skills with the ability to set priorities, work independently and within a team.
  <br/>
  Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
  <br/>
  Impeccable English language skills.
  <br/>
  A valid driving license and willingness to travel as per business needs
  <br/>
  &nbsp; &nbsp;&nbsp;
 </p>
</div>


DigitalOcean

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 <br/>
 <br/>
 We are seeking a highly skilled Senior Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
 <br/>
 <br/>
 The role is part of our growing global 24/7 Customer Success team and reports into the Manager, Customer Success, working closely with our Cloudways/DigitalOcean customers.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain proactive communication and engagement with assigned high-value customers.
  </li>
  <li>
   Understand and address customers&rsquo; business needs, positioning our products as essential solutions.
  </li>
  <li>
   Conduct product demos, training sessions, and value realization activities to maximize adoption.
  </li>
  <li>
   Monitor customer health signals to manage risks and identify growth opportunities.
  </li>
  <li>
   Serve as the trusted advisor and main point of contact for strategic customer guidance.
  </li>
  <li>
   Gather customer feedback to influence product development and internal improvements.
  </li>
  <li>
   Continuously refine internal Customer Success SOPs to enhance customer satisfaction.
  </li>
  <li>
   Collaborate on tracking, analyzing, and reporting customer success KPIs.
  </li>
  <li>
   Coordinate seamless onboarding transitions from onboarding teams to retention.
  </li>
  <li>
   Act as the customer's advocate internally, ensuring customer insights drive our strategy.
  </li>
  <li>
   Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience.
  </li>
  <li>
   Work closely with internal teams to resolve technical issues effectively and promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <strong>
  What We'll Expect From You:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor's degree in a relevant field such as computer science, engineering, business, or related.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   6-7 years of relevant experience in a tech company, ideally in customer success, support, or related customer-facing roles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong understanding of the product/service and familiarity with Customer Success Metrics (churn, MRR, ARPU).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal and written communication with strong ownership abilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Focus
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Empathy and dedication to providing an exceptional customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Analytical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to analyze customer data to identify trends and patterns.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven ability to work effectively with internal teams across pre-sales, marketing, product, and customer support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Qualities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer service orientation
  </li>
  <li>
   Effective questioning to uncover customer needs
  </li>
  <li>
   Detail-oriented with consultative skills
  </li>
  <li>
   Comfort working with and analyzing metrics
  </li>
  <li>
   Proactive problem-solving approach
  </li>
  <li>
   Desire for continuous improvement and learning
  </li>
  <li>
   Ability to thrive under pressure with a high level of ownership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You&rsquo;ll Like Working for DigitalOcean
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
  </li>
  <li>
   We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
  </li>
  <li>
   We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
  </li>
  <li>
   We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
  </li>
  <li>
   We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
  </li>
  <li>
   This job is onsite in Karachi, Pakistan.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Senior Customer Success Manager

The Model IELTS & PTE Academy

<p><b>Job Post: Sales &amp; After-Sales Project Manager</b></p><p><b>Location:</b> Remote<br/><b>Employment Type:</b> Contract-based</p><p><b>About the Role</b></p><p>We are seeking a highly motivated and detail-oriented <b>Sales &amp; After-Sales Project Manager</b> to oversee the complete customer journey&mdash;from pre-sale engagement through post-sale support and relationship management. This role bridges sales, operations, and customer success to ensure seamless execution of projects, strong client satisfaction, and long-term partnerships.</p><p><b>Key ResponsibilitiesSales Management</b></p><ul><li>Support business development efforts by managing proposals, contracts, and project timelines.</li><li>Collaborate with sales teams to identify client needs and deliver customized solutions.</li><li>Track KPIs such as conversion rates, revenue growth, and pipeline progress.</li></ul><p><b>Project Execution</b></p><ul><li>Serve as the main point of contact for clients during project delivery.</li><li>Plan, organize, and monitor project milestones to ensure timely execution.</li><li>Align with internal teams (sales, operations, finance, and technical staff) to deliver commitments.</li></ul><p><b>After-Sales Support</b></p><ul><li>Oversee the client onboarding process and provide consistent support post-purchase.</li><li>Manage customer feedback loops to identify areas for service improvements.</li><li>Track retention, renewal, and upselling opportunities.</li><li>Build long-term relationships by ensuring exceptional client experience.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, or related field (MBA a plus).</li><li>3&ndash;5 years of experience in sales coordination, project management, or client success roles.</li><li>Strong communication, negotiation, and relationship management skills.</li><li>Proficiency with CRM and project management tools (e.g., Salesforce, HubSpot, Asana, Trello).</li><li>Ability to manage multiple projects simultaneously under tight deadlines.</li></ul><p><b>What We Offer</b></p><ul><li>Remote work opportunity with flexible collaboration.</li><li>Contract-based employment.</li><li>Professional development and training support.</li><li>A dynamic, collaborative, and growth-oriented work environment.</li></ul><p><b>Important Note:</b><br/>The position will begin with a <b>3&ndash;5 day trial period (unpaid)</b> to assess skills and fit. Successful candidates will then be offered a <b>contract-based role with Bi-weekly pay of $150&ndash;$200</b>, depending on experience and performance.</p><p>Job Type: Contract</p><p>Application Question(s):</p><ul><li>How many years of sales and after-sales experience do you have?</li><li>How many years of training experience do you have?</li><li>We have a 3-5 day trial period. Are you comfortable with that?</li></ul><p>Work Location: Remote</p>

Sales Project Manager - Remote

Experts Communication

<p><b>Job Title:</b> Client Success Partner &ndash; Design Sales</p><p><b>Location:</b> North Nazimabad, Block A, Karachi<br/><b>Shift Timing:</b> 7:00 PM &ndash; 4:00 AM<br/><b>Salary:</b> 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</p><p><b>Target:</b> 5k$ to 10k$<br/><b>Perks:</b> Company-maintained car (based on target achievement)</p><p><b>About the Role:</b></p><p>We are looking for a <b>Client Success Partner &ndash; Design Sales</b> to join our team and drive long-term relationships with clients in the <b>design industry</b>. This role is ideal for someone with a <b>strong background in sales, account management, or client success</b>, particularly in a <b>design or creative services environment</b>. You will be responsible for ensuring <b>client satisfaction, project success, and business growth</b> by managing accounts, identifying upselling opportunities, and exceeding client expectations.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Client Relationship Management:</b></li><li>Act as the main point of contact for clients, ensuring a smooth and professional experience.</li><li>Build strong, long-term relationships to drive repeat business and referrals.</li><li>Regularly communicate with clients to understand their needs and offer tailored design solutions.</li><li><b>Sales &amp; Business Growth:</b></li><li>Identify upselling and cross-selling opportunities for additional design services.</li><li>Work closely with the sales and design teams to craft proposals that align with client goals.</li><li>Meet and exceed sales targets to unlock uncapped commission and growth perks.</li><li><b>Project Coordination:</b></li><li>Collaborate with design teams to ensure projects are delivered on time and as per client expectations.</li><li>Manage project timelines, updates, and client feedback efficiently.</li><li>Ensure top-tier customer experience by addressing concerns proactively.</li><li><b>Data &amp; Reporting:</b></li><li>Maintain accurate records of client interactions and project milestones using CRM tools.</li><li>Analyze client data to identify patterns, growth opportunities, and areas for improvement.</li></ul><p><b>Required Qualifications:</b></p><ul><li><b>Experience:</b></li><li>2&ndash;3 years of experience in client success, account management, or sales.</li><li>Prior experience in design services, creative agencies, or digital marketing is preferred.</li><li>Proven track record in managing client accounts and achieving sales targets.</li><li><b>Skills &amp; Competencies:</b></li><li>Excellent communication and negotiation skills to maintain strong client relationships.</li><li>Strong understanding of design concepts to recommend appropriate solutions.</li><li>Highly organized and detail-oriented, capable of managing multiple clients at once.</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and project management tools (e.g., Trello, Asana).</li><li>Problem-solving mindset with a results-driven approach.</li></ul><p><b>Perks &amp; Benefits:</b></p><ul><li>Competitive salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</li><li>Performance-based perks: Company-maintained car upon achieving targets</li><li>Growth opportunities with fast-track career progression based on performance</li><li>Collaborative and dynamic work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

Client Success Partner-Design Sales

Solisurf

<p><b>Role Overview:</b></p><p>As the <b>Client Success Manager</b>, you will talk to our clients regularly and make sure they are happy with our work. You will make sure that everything we promised to the client is delivered on time. You will work closely with the operations manager and quality checker to fix any problems quickly and keep everything running smoothly</p><p><b>Salary</b></p><ul><li><b>30,000 - 50,000 PKR/month</b> base</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Talk to clients often and clearly to keep them updated and Satisfied</li><li>Make sure all videos and tasks are delivered to clients on time</li><li>Work with the operations manager and quality checker to solve any issues</li><li>Record and send Loom videos to help solve client problems quickly</li><li>When a video goes live, send a message to the client with the video link (YouTube or Instagram)</li><li>Every month, create a report showing how many videos are done, pending, or still being edited (maintaining backlog reports)</li><li>Post videos on client YouTube channels to stay on schedule</li><li>assign tasks to internal team (making sure they are accountable for their work)</li></ul><p>We&rsquo;re looking for someone who is organized, quick to respond, and focused on helping clients. You&rsquo;ll be a big part of making sure everything runs smoothly and clients are happy.</p><p>Apply here:</p><ul><li>Fill up this link ( https://forms.trll.io/SmYfgnHs/addx-job-applications and submit your application</li><li>Following this initial screening, there will be a series of tests conducted to choose the best applicant.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

CSM Client Facing

Yellow Taxi Pizza

<p>Assistant Restaurant Manager supports the General Manager by overseeing daily operations, ensuring staff performance, managing inventory and costs, and maintaining high standards for guest service and food quality. Key duties include hiring and training new employees, creating staff schedules, resolving customer complaints, tracking financial metrics, and ensuring adherence to health and safety regulations. This leadership role requires strong skills in staff supervision, conflict resolution, inventory control, and financial management to contribute to the restaurant's overall success and profitability</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Assistant Restaurant General Manager

Explore 844+ Customer success manager in Karachi this September. Find roles across top companies and apply now to boost your career.

844 customer success manager jobs IN Karachi

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Sales Project Manager - Remote

Client Success Partner-Design Sales

CSM Client Facing

Assistant Restaurant General Manager