customer service representative Jobs in Karachi

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customer services specialist Jobs in Karachi

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Horizon Tech

We are looking to hire a Product Support Specialist for one of our clients in the healthcare industry, based in Canada. Our client is transforming the fertility space through innovative digital solutions. As part of this mission, we seek a Product Support Specialist to support clinics and customers in effectively utilising our products.This role is focused on customer support, issue resolution, and product usability feedback. You will act as the bridge between end-users and the product/engineering teams, ensuring a smooth and positive experience for all stakeholders.Responsibilities:<ul><li>Handle customer support requests (via Zendesk, Jira, or other tools), providing timely responses and resolutions.</li><li>Guide customers through technical and functional issues with clear, simple communication.</li><li>Escalate product bugs or technical concerns to the engineering team, ensuring proper follow-up and tracking.</li><li>Collaborate with product, QA, design, and DevOps teams to communicate field issues and improvement suggestions.</li><li>Maintain and update internal documentation, FAQs, and knowledge bases to reduce repetitive queries.</li><li>Support onboarding and training sessions for clinics and new users.</li><li>Monitor and report recurring issues, providing insights for continuous improvement.</li><li>Contribute to sprint ceremonies by sharing support insights and customer feedback.</li></ul>Must Haves:<ul><li>1-2 years of experience in SaaS product support or customer-facing roles.</li><li>Bachelor's degree (Computer Science, Information Systems, or related field) or equivalent work experience.</li><li>Strong communication skills with excellent English (written and spoken).</li><li>Ability to troubleshoot, problem-solve, and guide non-technical users through technical issues.</li><li>Strong organisational skills, attention to detail, and an ownership mindset.</li><li>Familiarity with Agile and SDLC practices.</li><li>Ability to manage multiple tickets/tasks at once without compromising quality.</li></ul>Nice to Have (Optional Skills)<ul><li>Knowledge of tools like Postman, SQL basics, and monitoring dashboards (Sentry, CloudWatch).</li><li>Experience with ticketing systems (e.g., Jira, Zendesk).</li><li>Basic knowledge of cloud-based products and integrations.</li><li>Flexibility to work across teams and adapt quickly to new tools/processes.</li></ul>Other Details<ul><li>Work Days: Monday Friday</li><li>Timings: 11:00 PM 8:00 AM PKT (Night Shift)</li><li>Location: Shaheed-e-Millat, Karachi (Remote after training period)</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs110,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li> SaaS product support: 1 year (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Product Support Specialist

Dolphin Advanced Technology Services

We are seeking a detail-oriented Customer Operations Specialist to join our team. This role is essential in maintaining excellent customer relationships, supporting internal processes, and ensuring smooth operations across our service delivery platforms. The ideal candidate will be a problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.Key ResponsibilitiesCustomer Service &amp; Support<ul><li>Resolve customer issues via email, chat, and phone regarding billing, rates, and technical matters</li><li>Handle maintenance requests for client accounts on file</li><li>Provide comprehensive support for core company products (DERPS, Dolphin POS)</li><li>Focus on customer retention through quality service delivery and proactive issue resolution</li><li>Work to prevent client churn by addressing concerns promptly and effectively</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to all incoming emails on time</li><li>Manage application onboarding processes for new clients</li><li>Organize and maintain documentation systems</li><li>Support ticket management for agents across all departments</li><li>Ensure smooth onboarding experiences for new customers</li><li>Help streamline processes to improve customer experience during onboarding and technical support</li><li>Provide guidance on the effective use of the DERPS/CRM system to optimize workflow processes</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct audits of tickets and issues to identify patterns and prevent recurring problems</li><li>Identify and resolve billing discrepancies and incorrect charges</li><li>Support financial and collections processes through proper billing procedures using DERPS</li><li>Collaborate with the team to eradicate repeat issues and improve overall service quality</li><li>Assist in maintaining accurate financial records and reporting</li></ul>Required Qualifications<ul><li>8+ years of customer service experience, preferably in a technical or SaaS environment</li><li>Strong communication skills (written and verbal)</li><li>Proficiency with CRM systems and help desk software</li><li>Experience with billing systems and financial processes</li><li>Technical Associate's degree preferred</li><li>Excellent problem-solving and analytical skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Technical troubleshooting experience</li></ul>Work EnvironmentThis position requires strong multitasking abilities and the capacity to handle various customer touchpoints simultaneously. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and operational efficiency.Timings: 07 pm to 3 am Pakistan Standard TimeJob Type: Full-timeWork Location: Remote

Customer Support Specialist

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
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 On job training
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 Two days off in a week
 </li>
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 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
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 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Fresh Basket

We are looking for a motivated and technically skilled IT Assistant to join our team. The ideal candidate must have prior experience working in a retail environment and will be responsible for providing technical support, troubleshooting system and networking issues, monitoring CCTV, and verifying product returns. This role offers an excellent opportunity to gain hands-on experience and build a solid foundation in IT support.Key Responsibilities:<ul><li>Provide first-level IT support to employees via in-person, email, and phone communication for system hardware, software, and networking issues.</li><li>Install, configure, and maintain computer systems, software, POS systems, and network equipment.</li><li>Perform regular system checks to identify and resolve potential issues.</li><li>Monitor CCTV footage for employee activity, product return verification, and detection of suspicious behavior.</li><li>Investigate and report suspicious activity in collaboration with relevant teams.</li><li>Verify product returns by cross-checking system data and performing inspections in line with company policies.</li><li>Document technical issues, troubleshooting steps, and resolutions in a ticketing system.</li><li>Escalate unresolved issues to the senior IT team when necessary.</li><li>Assist in implementing IT policies, procedures, and guidelines.</li><li>Stay updated with the latest IT trends and security practices.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum 2 years of IT support experience in a retail firm (mandatory requirement).</li><li>Strong knowledge of networking (TCP/IP, DNS, DHCP, VPN).</li><li>Experience with POS/ERP systems (preferred).</li><li>Good understanding of system hardware and software troubleshooting.</li><li>Ability to analyze and interpret CCTV footage for reporting and security purposes.</li><li>Strong communication skills to explain technical concepts to non-technical staff.</li><li>Excellent problem-solving skills with attention to detail.</li><li>Ability to work independently as well as part of a team.</li><li>Basic knowledge of information security principles.</li></ul>Location: Badar CommercialJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Assistant

Automobile Corporation of Pakistan

We are looking for IT Officer for our automobile manufacturing organization located in Bin Qasim Town.An incumbent should be graduate in computer sciences with 2-3 years of relevant experience in manufacturing environment.Job Description<ul><li>Provide technical support and troubleshooting for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripheral devices.</li><li>Diagnose and resolve technical issues via phone, email, remote assistance, or in person.</li><li>Collaborate with other departments to resolve complex technical problems.</li><li>Ensure security measures are implemented and maintained to protect company data and systems.</li><li>Perform routine maintenance tasks, such as system updates, backups, and patches.</li><li>Document support processes, procedures, and solutions for knowledge sharing and future reference.</li></ul>Qualifications:<ul><li>Proven experience in a technical support role, preferably in a manufacturing environment.</li><li>Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.</li><li>Familiarity with networking concepts, protocols, and troubleshooting techniques.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to communicate technical information effectively to non-technical users.</li><li>Customer-oriented attitude with a focus on delivering high-quality support.</li><li>The ideal candidate should have an understanding and familiarity with SAP.</li></ul>Job Type: Full-timeWork Location: In person

IT Officer

IHSAN Sons (Pvt) Limited

We are Looking for a dedicated IT Officer to join our dynamic team and support our digital infrastructure and systems.<ul><li>Manage and maintain network cabling (CAT &amp; fiber).</li><li>Install operating systems and other necessary software.</li><li>Install and troubleshoot printers, IP cameras, and other IT equipment.</li><li>Provide technical support and troubleshooting as needed.</li><li>Manage, maintain, and troubleshoot the company&rsquo;s hardware, software, and network systems.</li><li>Support ERP systems and ensure smooth operation across departments.</li><li>Coordinate with external vendors and service providers.</li><li>Ensure data security and implement best IT practices in line with company policies.</li><li>Provide technical support to staff and resolve IT-related issues in a timely manner.</li><li>Maintain IT documentation, asset inventory, and user access logs.</li></ul>Requirements :<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience (2+ years) in IT support or administration, preferably in a manufacturing or textile environment.</li><li>Knowledge of hardware and software installation, configuration, and troubleshooting.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Four Sons (Pvt.) Ltd - California Pizza

We are looking for an experienced IT Executive to manage and support the IT operations of our restaurant chain. The ideal candidate will ensure smooth functioning of POS systems, networks, and hardware/software across all branches while providing reliable technical support to staff.Key Responsibilities:<ul><li>Provide daily technical support for POS systems, hardware, software, and network issues across branches.</li><li>Monitor, troubleshoot, and maintain IT infrastructure (computers, printers, internet, CCTV, and related equipment).</li><li>Perform system installations, updates, and regular maintenance.</li><li>Ensure data security, backups, and recovery procedures are in place.</li><li>Maintain IT inventory and documentation for all branches.</li><li>Liaise with external vendors and service providers for timely maintenance and upgrades.</li><li>Support restaurant staff in resolving IT queries to minimize downtime.</li><li>Assist in implementation of new technologies and software rollouts.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>2&ndash;4 years of IT support or system administration experience (hospitality/retail industry preferred).</li><li>Strong knowledge of Windows OS, networking, and POS systems.</li><li>Good troubleshooting and problem-solving skills.</li><li>Strong communication and customer service orientation.</li><li>Willingness to travel to different branches when required.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT support or system administration: 2 years (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

IT Executive

Explore 1260+ Technical support specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

1260 technical support specialist jobs IN Karachi

Product Support Specialist

Customer Support Specialist

Customer Services Specialist

IT Assistant

IT Officer

IT Officer

IT Executive